The service reps were knowledgeable and helpful
David RCustomer Reviews for U-Haul at University of Florida
Testimonials From Recent Customers
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Person checking me in after return same day not clear on mileage and gas level. Final invoice included another 45 in fuel charge after I put gas in the vehicle. Very difficult to confirm. Vehicle review upon leaving done by you the customer via a link Uhaul sends you. What if you do not have a smartphone?
Greg BI returned the equipment at approximately 2p.m., I asked the person receiving the equipment if I needed to sign any document, she said "no, you will receive an email in 5 minutes". The emailed receipt clocked the return at 4:13p.m., it was supposed to be returned at 4:15. No issues but just a discrepancy.
Lydia QWe requested to rent 2 dolly's and 1 appliance dolly. When we got to our truck, it was empty. The store itself didn't open until 9am which was far too late and far away to drive all the way back out to get this issue resolved. Luckily we found help through friends but it's extremely disappointing spending money and not getting your rental items. We will be reaching out to request a refund for these items.
Mitchell BManager told me to fill the truck's tank or else I would be charged. The tank wasn't full when I got it, but later my emailed receipt incorrectly showed it as full. After driving truck a total of 10 miles (about 1 gal of gas), I put gas in the tank. It was more than 8 gallons empty. I showed photos to the store manager the next day, but she told me I should have read the contract and only put in as much gas as I used -- rather than following her instructions. She refused to refund the difference. But if I hadn't filled the tank, I would have been charged since their receipt showed the tank was full. This seems like a scam for U-Haul to get free gas at customer's expense. Renter beware!
Natalie vJust continue providing excellent service.
James FReceived a call after I dropped off the trailer wanting to know where it was at. Not happy with U haul at all.
John JI am very grateful for the patience and the customer service that reached out to me not to be aggravating of turning the truck in but more so a wellness check up. Because of work and the move I was exhausted.and they were very understanding and compassionate.I loved everything about my experience and thank you Uhaul team
Vonkelia KI though when I got the equipment the employees were detach from customer service. My experience in other offices were way much better. Still will use U-Haul in another place.
Benjamin TN/A. Everything was smooth and simple. Will rent from you again
Michelle RThe young man that waited on us was very thorough and did his job as he was supposed to. Side note. This has nothing to do with this facility. This is on Uhaul Corporate. I had to make a 140 mile round trip to pick up this trailer and that is simply not acceptable. This cost me the better part of the day when I should have been packing up which lead us to leaving late and having to pull a 42 ft 5th wheel in the dark and didn't arrive at our next campsite until very late. Shame on you!
Bill EHave used this location for years and have always been happy with the facilities and service.
William KThe equipment was well-maintained. However, it may have just been returned because it had not been cleaned yet. It's a motorcycle hauler and there was a screw on the floor of it, which obviously is bad news for a tire, cigarette butts, and an Allen wrench. Although it was an easy fix and did not discourage us from renting it, or from renting from this place again. also the people there were wonderful. I am sorry I forgot the young man who hooked us all up, but he was great. Julie Oh who worked with us and got the paperwork done, and Abdullah, who checked us back in.
danette SS.O.
Michael Cthe person i dealt with was awsome I think her name was Cody? I am sorry I have forgotten I am bad with names and she did write it down somewhere. but she was great
Alice QThe guy who helped me get the car dolly and then unloaded as it was friendly and helpful.
nathaniel sThe staff was very pleasant and helpful, my only issue with the experience was that I had an 11am appointment which I was early for and still another vehicle that arrived well after me was started before mine. My vehicle was not made available to me until 4:15pm. It's frustrating to be told 2 hours and not have the vehicle available until 5 hours later. I was given an $8 dollar refund for this, which, I honestly could've done without. $8 for a 3 hour mistake is kind of insulting, no one's time is worth $2 an hour.
Alexandra SI was told my hitch install would take 2 hours. It ended up taking 4! Since I waited for it, I would recommend a little nicer waiting area.
NORA KOnly 1 person working in the office so the service was too slow
JAHNAVI KStop charging peoples card with out contacting first!
Julia PThe man I interacted with was super helpful and quickly rectified my fuel issue (I had photographic proof).
Jordan MWhen picking up the truck the tire sensor was lit. Rather than check tire pressure the rep said the sensor just wasn't cleared and told me to take the truck. I requested a change. It was changed to an older truck that broke down along I-26 in South Carolina. Service arrived 4 hours later with me (age 70) and wife (66) sitting along side of interstate highway. Arrived at our destination in the dark which we had planned not to be driving in nighttime conditions. Ask for a refund on the $510,63 charge. Was told because you completed our trip they wouldn't do it. Price reduced $100 and gift certificate to U-Haul for $100. Look at other reviews for early March 2024. Avoid this store at all costs.
fances sThe lady manager was extremely rude and unprofessional.
deborah SDo a better job when checking in customers and make the trucks are in good functioning order. I use this same U-Haul to move and this has been the absolute worst experience I have ever received and I won't be back to this location ever again
Michelle FThe first few times I visited I felt like there weren't enough people and was left waiting for a very long time. I particularly don't mind, but I know most people do. I was never treated with anything other than kindness and helpfulness. MY trip was as smooth as possible.
Anna RThe employees have a hard time working the system for rentals. Took me over 30 mins to get my rental after the app not working.
Tiffany LKeep what you are doing
alfred cA customer had left their stuff in the back and it was there when we got it just a better walk through by the CSR I turned it in np though.
Kristina FSecond time I used that facility and everyone was really friendly and did there best to get you in an out quickly. I spent less than 5 mins. there, both times.
Jim DI'm handicapped and was having a hitch installed so that I can carry my electric wheelchair so obviously I didn't have it with me when I came to this location. The manager was wonderful. He allowed me to do my paperwork outside in my van and I paid through the app And I just sat outside on a folding chair and waited for the work to be complete. They did a great job and only took an hour and I can't be happier.
Sacha CThe manager is very rude
Lak VFriendly. Courteous. Safe Equipment.
Robert FWouldn't it be easier for the Customer to return the vehicle FULL of fuel? I get it, Uhaul likes the idea of Raping the customer with the OVER Priced fueling fees and enjoys that most over fill the vehicle when it is returned. It is Also annoying when your staff fails to read the milage correctly as well as the fuel gage.
Bryan SVery helpful! This was a 1600 mile move in a 10 ft truck towing my car. The equipment was SOLID and not at all stressful to drive. (Except through Louisiana- who should be ashamed of their roads!) All U-Haul staff was friendly and professional! Such a good experience!
Barbara BCan't think of anything just now. It was smooth, seamless and quick.
Andrew AThis facility is the most "U-Haul "appropriate store in town. It has every item that you want for moving and all of the staff appeared to be focused on U-Haul. This is also a safer space with mini cameras, and no people that are not supposed to be there. The best thing to improve in general would be to have all the other U-Haul operators and Gainesville go and spend 30 minutes at this one to see what a real U-Haul store should appear as.
COLIN HEasy in and out… Employee was nice
JOSEPH LThe young man who did it was very polite and helpful. He was done before we expected it to be. Very pleased with him.
Steve SVery helpful staff
Steve SMerci.
Wanda NGent behind the counter were more interested in their phones than helping a customer, Truck had to be swept out and was done poorly we had to sweep again. The tow dolly had defective right tail light, both turn and tail. Should not have to interrupt to get help, or even to be acknowledged. Managers need to step up,
Gary BHelpful staff
Chris JUpon pickup I was told there was no dolly or furniture pads (both of which are essential for a move). The manager acted like it was nonchalant and that maybe another store had some. Luckily we were able to get some from our Moving Help guys but U-Haul just wasn't reliable in our time of need. In addition, the contract was only drawn up for 42 miles even though the drop off location is 54 miles from the pick up location ?????? So it was automatically setting us up for extra fees. Will never used UHaul again
Jacqueline DCustomer service was none existent. The team forgot my dolly and I had to make a return trip back to get it and that was not deducted from my overall mileage charges. The vehicle was stink. Had a foul odor. And it was in need of brakes. The brakes squeak so loud when stopping and you have to literally push the brake all the way to the floor and then the brakes start grinding. This is the only way to make the truck stop. I almost rear ended someone twice because of the brakes being so bad. You all should refund me and this experience should be on the house because it was absolutely horrible!!!
Kinard CSuper efficient and cost effective
Mohammad SI had placed an order for the truck and a furniture dolly a month ahead. And yet, they did not have any dolly to supply on the rental day. Apart from this, the Staff was nice and polite, and the place was clean. The formalities were quickly done.
Pol SCustomer service was poor; very rude,unfriendly, unprofessional
Luke E