The facility was dirty and cluttered. I pulled into the equipment return area and waited for a representative to assist me as the signage instructed. NO ONE CAME TO ASSIST ME. After waiting awhile, I went inside only to be treated as if I was invisible. This was not a pleasant experience!candace F.
Customer Reviews for U-Haul at University of Florida
Pour nous contacter
Gainesville, FL 32601
(@ 8th Ave & Main)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 3h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.DOUGLAS H.
From start to finish everyone was very courteous and professional when we pull the truck in someone came out and pulled it on round came inside and did the paperwork and we were good to go it was quick easy and very professionalMona C.
Le client n'a pas laissé de commentaire.Bryan K.
Le client n'a pas laissé de commentaire.Barry C.
Le client n'a pas laissé de commentaire.PATRICIA H.
Make sure all of the customers items are on hand. It's very hard to move without moving pads. Pads were ordered with truck well in advance of pickup. If you don't have part of a customers order let them know ahead of time. Very problematic.VIRGINIA D.
This location was better than the pickup, however the staff was not as helpful as I think they should've been. It took several calls to reach the general manager to assist with a problemRuth H.
Le client n'a pas laissé de commentaire.EDRIS D.
Le client n'a pas laissé de commentaire.kim B.
The vehicle apparently had not been checked prior to pickup. The right rear tire was about 50 lbs low.DAVID T.
Le client n'a pas laissé de commentaire.Henrietta L.
Le client n'a pas laissé de commentaire.Andrew I.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Shamika T.
Check out and check in were smooth and speedy. I rent from this U-Haul location often and always get good service.Sandra C.
Great staff, knowledgeable, and professional.FRED R.
Nothing! Fantasic customer service! Thank youKim O.
Le client n'a pas laissé de commentaire.CLARK W.
they give me a flat tire tow dollyJohan R.
Le client n'a pas laissé de commentaire.DONALD D.
Good job!!!Bill B.
The drop off location is great as you can drop it off anytime.Robert W.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Debra B.
Le client n'a pas laissé de commentaire.Raymond-Truluck D.
Le client n'a pas laissé de commentaire.Raymond M.
Providing Above average Customer Service at all yes.CHRISTINE B.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.sandra J.
The truck I read it and bugs in it as well very bad I'm here when I returned it back to the store I told the guy at the death match socks we are very badLouis L.
Le client n'a pas laissé de commentaire.Salina B.
Truck cab was extremely dirty with trash, ashes and drink spills everywhere. Truck bed was had trash and broken glass and had obviously not been swept. Truck was also extremely low on fuel. less than 1/8th tank. Was told that I needed to put gas in it as soon as I left, which ended up costing me 50 cents more per gallon than if I had been able to go further away.William T.
Le client n'a pas laissé de commentaire.Candace P.
REFUND ME MY MONEY BECAUSE IT WAS NOT MY FAULT.Robbin B.
You did everything right. Very good experienceJames H.
Le client n'a pas laissé de commentaire.Cale S.
Le client n'a pas laissé de commentaire.james H.
Le client n'a pas laissé de commentaire.noufoh D.
great service and the personnel is friendly.Marlyn D.
Le client n'a pas laissé de commentaire.Chase H.
Le client n'a pas laissé de commentaire.Sophie D.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Rance A.
Keep up the great serviceJoseph O.
Le client n'a pas laissé de commentaire.Carlyn R.
Le client n'a pas laissé de commentaire.Arnoldo V.
Everyone was forever professional and helpful THANKS UHAUL 🏾🦋Eldris D.
Steven was a very nice and professional young man. He did an excellent with making sure the truck I rented was clean and working properly to my standards.Francine G.
The first trailer got all hooked up and then one of the back lights didn't work. Maybe check them more often? It really didn't delay us much, and the staff is helpful and friendlylaura D.
Nothing. If I could only get UHaul mobile site to work on my phone for pickup. Everything went well.Kate F.
Was a very good experience no hassle and exelant serviceBarbara G.
Felt like driving something from the 70s. Not 'smooth ride' in the least, and I've driven U-hauls. Changing the transmission was difficult to get it to lock into a place, like reverse. This one should be on the list to replace soon! It got the job done, but I'm glad I was only going in-town with it.Jonathan W.
Gas cap wasn't on good, came off after I drove away. Didn't seem to click well, may need replaced. I don't think these are checked as much since they just check fuel level, but maybe should be. Good experience overall!Jonathan W.
Le client n'a pas laissé de commentaire.Kathy D.
Nothing! Yall goodErick B.
When I walked in the place smelled awful, workers did not greet me immediately. A couple of the workers continued to talk and joke while one finally came and asked me if I needed help. I had reserved dollies but they didn't have them so that was cancelled. The young man that walked me to the uhaul didn't give me any details or assistance. Didn't even tell me about putting gas back in or a survey so when I received that charge I was shocked. When I came back, I waited 5 minutes for someone to acknowledge me even though there were four employees in the room. Try another location.Jasmine B.
Le client n'a pas laissé de commentaire.Thomas S.
Didn't understand. I rented it for 1 day. 19,99 per day. My total bill was 109. I had a rental charge of 39.99, the guy at the counter said 10 day fir insurance. I was charged 20CHARLES W.
My muffler was not reinstalled properly and only the driver's side was fastened. When I left the facility, I noticed that my muffler was extremely loud and I pulled over and laid on the side of the road and peered up into passenger rear section of the vehicle and noticed that the clamp was free and not attached to the vehicle... I should have expected this as the "mechanic" that installed that hitch showed me a video on his phone at checkout of him sitting in the driver's seat of a customer's Jaguar and revving the engine... At this moment, I expected the worst and that's what I received... Furthermore, the hitch does not look new, as there are scratches and chips in the paint as if it had been used before or possibly dropped. I have photos of everything described above and look forward to your response.Joseph W.
Great service!William C.
I wanted to get a pickup, but those always seem to be out. The van I got had a broken driver side mirror. I would not get a Ford van. Perhaps the motor controls are all electronic. The accelerator was not consistent and braking had similar drawbacks, but it would be considered OK. I would lot rather have classic linkage controls. As far as cost goes, for around town rental, it's OK. They had plenty of vehicles for rent.THOMAS H.
Le client n'a pas laissé de commentaire.Dialis C.
The back of the truck was filthy, really bad. Obviously was not checked after previous rental. My husband had to clean it out before we could use it. Lock was broken on the back, unusable. Had to use our own lock. When we reported this information upon return the employee didn't seem to be very interested.Kathleen G.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.Sophie D.
Le client n'a pas laissé de commentaire.Wesley A.
Le client n'a pas laissé de commentaire.Ronald J.
I returned the truck after 1 hour on October 5th, as was my intention. 2 days later, October 7th, I got a call from U-Haul asking me when I would return the truck (!!!). The employees there seemed lazy and bored. When I returned the keys they didn't check me out, apparently. One of them was just toying with his phone while I was waiting to return the keys and didn't even look at me although I was right in front of him (I was the only one inside, plus 2 staff at the counter). Not a "hi", not a "thank you". Really bad experience!Marco G.
Le client n'a pas laissé de commentaire.Mohammad B.
Ms.Julie Hall and staff at the Gainesville Main Street location were very professional and very helpful. Having gone through hurricane Ian loosing almost everything in our home, salvaging what we could and moving to Gainesville to live with family, Ms. Julie Hall was very compassionate, helpful and professional. Merci.STEPHEN O.
Absolutely helpful, went the extra mile for us, and took the time to make sure all our questions were answered and we were completely comfortable before we left.Barbara J.
Professional and able to accommodate changes in schedule.Todd W.
Everything was goodVernie G.
Le client n'a pas laissé de commentaire.DANIEL D.
It would help to have some signage marking which employee is assigned which task in the store.John A.
Rep gave very little information when picking up vehicle, and the location was out of the moving blankets that I reserved two weeks ago. I also was handed someone else's contract and that is what I went by to fill the gas tank. I gave away 1/4 tank of gas to IHaul because of this mistake.Patricia C.
Le client n'a pas laissé de commentaire.Luke T.
Le client n'a pas laissé de commentaire.Shiray J.
Have employees that aren't entirely miserable/complain about everything. Only one gentleman at this location provided a positive experience. (Don't recall his name, was wearing a gray shirt and was taller)Igor S.
Le client n'a pas laissé de commentaire.STEVE P.
Julie is the gave me the best Uhaul experience I've ever had. She was serving 3+ customers at the same time in a professional a timely manner. I will always come back to this location for my Uhaul needs because of her. Thank-you Julie!Natalie B.
El camiÃ³n que rente la verdad malÃsimo la luz larga parecÃa luz corta los limpia para tiza no sacaban el agua bien pÃ¡rese que la Chimal que lleva esta gastada me concomio 360 de gasolina y encima ahora me quieren sacar dinero no se porqueNancy A.
Le client n'a pas laissé de commentaire.Matthew E.
Le client n'a pas laissé de commentaire.dameon K.
the truck was full of cockroachesRicardo N.
Took forever to check in while GM counted $MATHEW S.
Le client n'a pas laissé de commentaire.Garrett H.
On pickup, bunch of young guys sitting around listening to raunchy music. It's a college town so maybe that's the best UHaul can do. Nice person, though, when I returned rental.Henry Z.
Le client n'a pas laissé de commentaire.Adrienne D.
Le client n'a pas laissé de commentaire.Tyronzola D.
Le client n'a pas laissé de commentaire.Marsha K.
Le client n'a pas laissé de commentaire.Anatte S.
The overall experience was better than the two previous. The new lady organized things pretty well. The MAIN PROBLEM is there are no chairs or benches upon which to sit - and the waiting line is just TOO DAMNED long. If there was a next-door competitor which had seating, I would use their services instead.Theodore D.
Arrived & they thanked me, and said bye. Pretty easyDan S.
Le client n'a pas laissé de commentaire.Brittny D.
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