Évaluations des clients U-Haul at Van Buren

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Van Buren

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Anna A. le

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Le client n'a pas laissé de commentaire.

Lanesha R. le

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Awesome customer service! Thank you so much. You made my moving experience very smooth and less stressful.

Kirby L. le

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Andrew is a real big help, and he took care of my need for a trailer in the fastest time I have ever experienced with U-Haul.

Ronald A. le

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Le client n'a pas laissé de commentaire.

CESAR L. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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Sevice took way to long u need more people working front desk

Boyd Leon P. le

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The trailer was beat up and filthy. The door latch was badly rusted and operated poorly. The staff was friendly and helpful.

angela d. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Alfredo M. le

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Same !!??????

Reinamarie I. le

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The clerk was verry professional helpful courteous and very knowledgeable and helpful with his work ethics very pleased

CERRETHA O. le

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Le client n'a pas laissé de commentaire.

Maliek C. le

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Le client n'a pas laissé de commentaire.

Darniece H. le

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Le client n'a pas laissé de commentaire.

Ida M. le

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Le client n'a pas laissé de commentaire.

Felipe M. le

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Very Professional.

Deneil H. le

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The new "3 phone number" and "photo" policy is a bit degrading. For a pretty responisble adult who prides himself on doing the right thing, i felt like i was purchasing a vehicle at dealership catering to people with bad credit. HORRIBLE EXPERIENCE!

Mia C. le

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Inside of vehicle should be cleaned alittle better, other than that the location I picked up Cargo Van was good, employees were very nice

Matthew J. le

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Work their butts off.

CAMERON S. le

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Personally speaking this was amazingly easy Thank you

Steven H. le

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Le client n'a pas laissé de commentaire.

Rodney P. le

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Le client n'a pas laissé de commentaire.

Vikay T. le

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Le client n'a pas laissé de commentaire.

susana g. le

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Great customer service at the desk!

Sean M. le

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Le client n'a pas laissé de commentaire.

Derek T. le

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They were rude and did not know what they were doing. What the hell is with needing three numbers and taking a picture of some one against their will.

Joseph L. le

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Truck had graffiti not a big deal

Debra D. le

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I rented this trailer for 2 days on Sunday June 30th at 9 AM and it would have been returned on July 2nd at 9 AM. I returned it Monday afternoon at 2 PM and was told I was still being charged for 2 days. As a frequent renter that surprised me. Didn't realize that I would be charged for 19 hours that I didn't have the equipment.

ruby b. le

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Le client n'a pas laissé de commentaire.

Claire H. le

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Le client n'a pas laissé de commentaire.

Jorge T. le

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Everything went very well. I was satisfied

Jose P. le

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Great set of guys , Worked well fast & efficient. I reserved the truck got in and out quick even tho it was busy they helped me & the rest I saw good place good workers .

Usha K. le

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Need more people at POS during rush hour.. During my visit, queue was comparatively long..

Marco L. le

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Le client n'a pas laissé de commentaire.

Anthony N. le

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You overcharge by a lot. Please see what you can do about your prices. Moving is stressful enough and then when you add on your prices. It makes thinking of a move within the country almost unrealistic.

Mary Joy G. le

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Le client n'a pas laissé de commentaire.

Suezette W. le

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The staff showed professionalism. Thank you all so much for your help. My only problem was I've requested a truck with a ramp Even thought Andrew ( I think that was his name,) showed me how to use the ramp, I couldn't place the ramp back into the slot because I cannot use my left arm and hand Will there be trucks with push button ramps or lifts in the future?

Noe D. le

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Luis the gentleman who helped me had amazing customer service and was very knowledgeable

William M. le

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The staff was wonderfully helpful without being pushy. Great fair service.

Gary S. le

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Very helpful!!

JAUN R. le

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Le client n'a pas laissé de commentaire.

Bret S. le

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Le client n'a pas laissé de commentaire.

Mike R. le

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This office really had their stuff together. Hats off to this location they're very organized and together.. Staff works well together.. this is first time I used this location aand will use them again. the main one in Riverside is so unorganized I usually try to find my needs elsewhere as its really a hassle to go to them even after doing on line reservations the Last time I used them I waited 1-1/2 hours in line with my soninlaw and they had everything already done on line.It was a joke!

Mario M. le

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Le client n'a pas laissé de commentaire.

RICHARD M. le

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The reps in the store were amazing! Especially Kiana! Excellent customer service! She was awesome!

Yazneira J. le

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Le client n'a pas laissé de commentaire.

Darrance C. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Roland M. le

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Le client n'a pas laissé de commentaire.

Juan V. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Maybe more employees.

Natalie K. le

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The price is an absolute rip off. I understand filling the tank but charging per mile on top of that is robbery. Lower the prices.

Sheila M. le

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Le client n'a pas laissé de commentaire.

Cynthia R. le

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I give the establishment 5 stars, but the location 1 star. Service was very friendly and efficient.

Eric A. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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Le client n'a pas laissé de commentaire.

Jose P. le

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Le client n'a pas laissé de commentaire.

Laurence C. le

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Le client n'a pas laissé de commentaire.

paul j. le

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Great staff. Very helpful and kind.

Phoebe D. le

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Le client n'a pas laissé de commentaire.

Sean C. le

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Le client n'a pas laissé de commentaire.

Taelor F. le

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Great customer service made the rental experience painless

CASE K. le

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Le client n'a pas laissé de commentaire.

juan m. le

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at my arrival my tail light wasn't working they help me out and fixed my light friendly and excellent costumer service :)

Jim H. le

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I asked Natan Godshall / General Managers assistant if she checked the tire pressure and oil twice. She said yes while she cleaned the front windshield of a large amount of bird droppings. In between Phoenix AZ and Tuscon the sensor came on with an alert stating my LR tire was low. I made to the next rest area and I could see the fire was low. I called road side assistance and she dispatched a person to change the rhe tire. Unfortunately she sent him westbound and I clearly stated I was traveling east. When Chris arrived he replaced the tire and checked pressure in the other 3. The RR tire was 20 pounds low! After a 2.5 hour delay I was back on the road. I believe for $2500 I should be compensated for the woman at Uhaul Company Van Buren clearly stateing she checked all the tires for air, which clearly did not happen which caused a possible huge problem on the interstate and my being delayed for 2.5 hours on an arduous journey. James Hackett 803 543 8956

ALFONSO S. le

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Le client n'a pas laissé de commentaire.

tabb w. le

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The location is just a little 'tight' for traffic entering and exiting. I don't know if you could possibly enlarge the location. Otherwise, the service and equipment were good.

David L. le

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We thought we might have to rent the Uhaul truck longer than expected maybe even 3 weeks and the customer service agent working there was so helpful.

vernon c. le

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Le client n'a pas laissé de commentaire.

lizet s. le

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Le client n'a pas laissé de commentaire.

Cynthia M. le

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The guy who helped us didn't even greet us, we said Good Morning, he didn't even acknowledge our greeting. He was helpful and gave me extra miles though, just not very friendly or professional either. He came out and cleaned the inside of the truck out as we were leaving. The gas was in between a quarter and a half tank, which seems unreasonable. We are moving, now we had to go fill up at a gas station. Which takes time out of an already busy day. Overall the truck served it's purpose.

Bryon C. le

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Downloaded the UHaul app. Preloaded it with all the info,which got me up to the 87th Percentile. I booked the rental through the App. for a 9am pickup. Used the cell phone option. On the day of the rental, the App said my rental is ready and I can pick it up an hour before. Went to get droppped off. Went to check in on the UHaul App to pick up the rental. I get a message on the UHaul App saying I had to wait until they opened at 9am and I had to go through a human! So I was forced to wait until 9am. Had I known that, I wouldnt have showed up an hour before!!!

Jose V. le

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Le client n'a pas laissé de commentaire.

Andrew L. le

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Le client n'a pas laissé de commentaire.

Jesus M. le

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Le client n'a pas laissé de commentaire.

pearl t. le

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Le client n'a pas laissé de commentaire.

Virginia R. le

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Le client n'a pas laissé de commentaire.

herman w. le

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Le client n'a pas laissé de commentaire.

Saul F. le

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Me and my husband picked up the 20 ft truck when the worker opened the back of the truck it smelled so bad like weed aka marijuana it was bad like they transported a lot of it . He had to clean the truck with fabulouso scrub it down up and down . They should have gave us our money back . They need to check out their trucks . I was not happy ??

Steve S. le

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Le client n'a pas laissé de commentaire.

robert l. le

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Great staff

Sinop E. le

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They are Great

DWIGHT S. le

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Le client n'a pas laissé de commentaire.

Jory Y. le

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Le client n'a pas laissé de commentaire.

john y. le

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Le client n'a pas laissé de commentaire.

robert k. le

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Had a good experience, equipment I rented was a car hauler, it towed very well as if it were never there, easy to use. Would recommend it to anyone. The personnel were knowable and helpful. Computers were slow the day I was there.

Mussa K. le

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Very good service. Exact numbers and return was done online in a minutes. Excellent !!

Paula F. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

Greg H. le

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Le client n'a pas laissé de commentaire.

Tami S. le

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The employees were very friendly and anything I needed they were there to awnser and quick to get me in and out the door . The o ly this g I would change is the first person. I talked to to reserve the truck through the phone . Treated me like I was just another Commission not a human and hurried me off the phone I had questions so I did not pay and I called back for another person. That one was a bit better but not much. Maybe to train them to not rush the callers incase we have questions. The store and the people there are amazing !!

cindy i. le

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Le client n'a pas laissé de commentaire.

WILLIAM A. le

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Le client n'a pas laissé de commentaire.

TSUYOSHI N. le

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Le client n'a pas laissé de commentaire.

lynda s. le

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eazy in and out

TIMOTHY P. le

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Le client n'a pas laissé de commentaire.

paul c. le

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Great people working here

JINESH P. le

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Le client n'a pas laissé de commentaire.

ben c. le

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Le client n'a pas laissé de commentaire.

Beth C. le

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Le client n'a pas laissé de commentaire.

Samuel M. le

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Dropped off trailer 2 days before it was due and was told I would still be charged the 1-way rate. This is ridiculous. Not only was my pick-up location changed, but then I still have to pay full price for 3 days when I dropped off 2 days early. As a returning customer, I am not very happy with this experience.

Venkatesh R. le

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The vehicle was very dirty and not well maintained. it was out of windshield fluid as well. The seats and the interior was filled with stains and dust. It was gross

Martin S. le

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Returning the trailer after hours was a little tough since there were other U-haul trucks that were in the driveway when I returned the car trailer. I managed to back it into the wash back and unhook it :) Overall, the facility was well lighted and I felt safe that late at night.

Vincent B. le

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Speed up line or add more staff inside.

DAN G. le

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Owner was great, lots of help, knew everything, thank you very much!!!!

December S. le

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Ensure that drop off locations report receipt of equipment and representatives take notes on calls and texts received from renters to provide quick responses from supervisors when issues arise.

Cassandra W. le

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Uhaul is a RIP OFF! With all the hidden charges, I found it to be an absolute fraud and scam. I used it for the first time yesterday. There was alot of covertness/false advertisment.

Harlan K. le

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Le client n'a pas laissé de commentaire.

Randal L. le

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The customer care of the uhaul off Van Buren in Riverside was not acceptable at all he's completely rude felt like he was giving me the run around for his own kicks even other customers were telling me that the he is acting is not ok and I should talk to a supervisor about it and then I had talked to them and told them I would be bring the truck in at a certain time and the guy came to my house snuck on my property disabled the truck and snuck off didn't like the fact he snuck around my property...

eduardo C. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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Le client n'a pas laissé de commentaire.

william p. le

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Installed a hitch had wiring problems and ongoing terrible service with U-Haul would never recommend anybody I would strongly suggest you contact me my son is driving without rear brake lights if there’s an accident before you guys fix it you’re gonna have big legal problems

LESLIE j. le

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all good !!

inocencio b. le

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Le client n'a pas laissé de commentaire.

Sopani V. le

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Wait time was way too long but rep was nice

Nick C. le

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Have an increase the number of staff on duty. This location is known for Slow services. Takes too long to get checked in and often when returning a piece there is no one around. Crap

barbara e. le

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Le client n'a pas laissé de commentaire.

Ivan V. le

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Le client n'a pas laissé de commentaire.

Marcela R. le

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The truck was dirty. But even things was fine

calvin l. le

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The lady that helped in visually looking at truck was very helpful. Thanks guys.

Teresa N. le

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The cabin was dirty, when I tried to mark dirty on the app it charged me for the cleaning, no wonder it has not been cleaned. The van didn't have tinted windows, which made the sun burn my arms; my phone was almost in zero battery and there was no port to charge it. I the reservation over the phone and it still took me over 30 minutes to complete the rental. There were two costumers ahead of me and only one cashier (or attendant). It costed me over $100 to rent the van and I dont consider that cheap, I think for the price, Uhaul should have better vehicles than this one: dirty, with no basic components and no tinted (sun protected) windows. I have to praise the young men who helped me because they were kind and patient even when I was getting frustrated due to the TOO many steps in order to rent the vehicle.

SCOTT V. le

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Le client n'a pas laissé de commentaire.

Virginia F. le

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The staff was very friendly.

maureen m. le

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Le client n'a pas laissé de commentaire.

lisa a. le

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Clean windows of vehicles rented

LOU C. le

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Everything was great as usual.

tabb w. le

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Service was great, as usual. The location is pretty busy; therefore, it would be great if that location could be enlarged for more convenience and easier, better access and exiting.

ramon t. le

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Le client n'a pas laissé de commentaire.

LAKISHA W. le

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Nothing they were quick and efficient

Steven S. le

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Insure vehicle is in proper working order and with clean windows before renting to a customer.

brian l. le

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Le client n'a pas laissé de commentaire.

David P. le

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Le client n'a pas laissé de commentaire.

GREGORY S. le

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Le client n'a pas laissé de commentaire.

Elisa P. le

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Excellent customer service

ashok k. le

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Le client n'a pas laissé de commentaire.

Jesus L. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Location is critically understaffed. Both pickup and return took an enormous amount of time due to a lack of staffing. One person was staffing the counter with several people waiting in line. When I arrived to return the equipment, the location was again understaffed. No one was available to receive the equipment due to at least 10 people waiting to have propane tanks refilled. The location is poorly laid out. The single entrance was blocked by other customer vehicles, forcing me to remain on the street waiting for someone to move. Once I made it inside the location, my vehicle was also blocking the only thoroughfare, as there was other return equipment blocking the other lane. I will never return to this location, and I'm considering never returning to U-Haul at any location.

Sheila M. le

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Le client n'a pas laissé de commentaire.

joseph g. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Le client n'a pas laissé de commentaire.

Victoria D. le

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Le client n'a pas laissé de commentaire.

ROBERTO R. le

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Thank you!

Joseph C. le

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GAS GAUGE IS VERY WRONG AND COST ME EXTRA $ - I NEEDED IT TO 5/8 OF A TANK AND IT ALWAYS READ LESS THEN FULL UNTIL IT WAS FULL WHEN I RETURNED IT. GREAT WAY FOR YOU TO MAKE MONEY .

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

richard c. le

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Le client n'a pas laissé de commentaire.

John R. le

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Luis was very knowledgeable and helpful, he made the process quick and simple.

Fabian l. le

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Great stuff!

andres g. le

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Le client n'a pas laissé de commentaire.

Matthew F. le

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Le client n'a pas laissé de commentaire.

Michael P. le

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Le client n'a pas laissé de commentaire.

James W. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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Le client n'a pas laissé de commentaire.

Meesha H. le

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Le client n'a pas laissé de commentaire.

tabb w. le

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Everything went very well. Customer service was excellent.

Jesus D. le

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Best customer service I have ever had. This beat Chick-fil-a's customer service.

Marilyn P. le

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Le client n'a pas laissé de commentaire.

Alvaro C. le

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Le client n'a pas laissé de commentaire.

Natalie R. le

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Le client n'a pas laissé de commentaire.

Armstrong O. le

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Le client n'a pas laissé de commentaire.

MARY B. le

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Le client n'a pas laissé de commentaire.

elaine g. le

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Le client n'a pas laissé de commentaire.