Customer Reviews for U-Haul at Van Buren

5 307 évaluations

3600 Van Buren Bl   Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

(951) 688-7672

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(951) 688-7672

3600 Van Buren Bl
Riverside, CA 92503
(WEST OF THE 91 FWY 1 BLOCK)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Highly recommended

Joseph Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio A. 
Évaluation :
1

Owner Zack Horrible Customer service

James H. 
Évaluation :
2

It was very insulting how dirty (dusty/dirt debris/oil spill) the cargo van was given to me. Why did the associate change the Van from the first one? Not dirty enough. Very very disappointing!!

Felix M. 
Évaluation :
3

The app should not let one pick an earlier time for truck pickup. I waited an hour to get the truck. The 24/7 thing is useless!

Monica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eddie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esparonza L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis N. 
Évaluation :
4

I'd give thevRiverside location five stars, the only disappointment I have are the lack of communication with the gas charges and changing the truck without informing the Tempe location. The Tempe location charged me $49 for gas itcwas at half à tank when I picked it up and at 3/8 0f à tank when I returned it. It was never mentioned to me that $6 à gallon would be charged. I'd apprexiateça regund of all money. Daronda Cunningham 562/405-7110

DARONDA C. 
Évaluation :
5

When checking in the app would not upload pics there should be away to send pics via email and still be able to complete check-in

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
1

It was the worst experience ever started with the store and the customer service, over priced for insurance and you should tell your customers to bring the insurance proof before they come to the store and they should told me it's $10 daily not just $10 !!!! I have two brand née cars with full coverage insurance and I paid $220 monthly 😠😡 so disappointed

Ahmed A. 
Évaluation :
5

Only comment is they treated me like I wanted to be treated. Respectfully, and Professionally.

Rene T. 
Évaluation :
5

Thank you.  all went perfect. We could not have been any happier.

Mark S. 
Évaluation :
2

Took 45 minutes just to turn in the trailer, one person helping over 5 people this morning 4th in line, took way too long. No one else there and it was just way too slow getting people moving.

Wayne F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS T. 
Évaluation :
5

The Staff was Very Kind & Helpful!!

Nathaniel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlene G. 
Évaluation :
5

Longer hours

anthony B. 
Évaluation :
5

I don't know. The only issue with this place is that it is a tiny location, very crowded, not easy for customers to get into and out of. Not sure what they could do about it, other than expand or move to a bigger location. But I think they do the best with the constraints of the location.

Phillip D. 
Évaluation :
5

Nothing you're the best

Francisco M. 
Évaluation :
4

When a vehicle is returned, don't inspect just the outside for damage. When I left the facility I tried to turn on the air conditioning only to find the fan speed know broken. The know was sitting in place in the dashboard but the back of it was broken like somebody tried to turn it too far so it couldn't grab the stem and adjust the fan speed. Thank goodness it was only a few hour local use. Please start checking that everything works, especially with summer coming.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nghia N. 
Évaluation :
5

Staff adjusted right mirror which was important and very helpful. Probably would be good to assist customers with left mirror also. Mirror on this truck was locked in place. I have used U Haul for decades and will continue to do so.

Clarke P. 
Évaluation :
1

Be aware!! If you are renting a vehicle from this U-Haul location on Van buren in Riverside make sure to take a picture of the before and after mileage and gas. These people put a fuel charge on my credit after I returned the vehicle with a full tank of gas. So basically I paid twice for fuel. This is not my first time renting a vehicle so I know better than to just fill it up before returning. My mistake for not taking a picture before returning, but because this place is so unorganized and had to wait in line to return with only the rude owner and one employee working there andpeople waiting in line I forgot about it. Shame on them!! Also customer service was no help at all I couldn't dispute the charge because basically it was my word against theirs. U-haul didn't have a picture of how I supposedly "return the gas" either but I guess whatever they say goes. The lady in cs couldn't take my cc statement to show I put gas because she needed an actual receipt. Who gets a receipt after pumping gas? Ridiculous! Don't get ripped off people this place is no good! I'm learning from this mistake, that's for sure!

Yesenia B. 
Évaluation :
3

It's suppose to open at 7:00am no one was there till 7:25am

Steve C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan M. 
Évaluation :
5

Zack (Manager) was very helpful, organized and knowledgeable

Tim J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pedro H. 
Évaluation :
5

No, is great thank you.👍

guadalupe R. 
Évaluation :
1

Maintenance of the truck was that well kept. When I release emergency brake . Enginei accelerate as if I was hitting the gas. Very dangerous. This happened twice.

Tommy H. 
Évaluation :
5

Nice people and quick and efficient service.

Tyler H. 
Évaluation :
4

Air conditioning fan broken. Very generic vehicle. 😒

MARIA S. 
Évaluation :
4

We were asked "how many miles to and from your destination will you be driving". The question should have been "how many total miles will you be putting on the odometer". We would have included the trips to the gas station and the miles to return the UHaul truck had Andrew been more specific. This was our first rental.

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle R. 
Évaluation :
3

@UHaul certainly has enough money $$$ to have their trucks WELL maintained. After every long drive, WASH your trucks, ADD windshield fluid, check your tire pressure & overall check the drivability of your trucks. There is NO excuse for Uhaul Not to have your trucks in Tip top condition! I was embarrassed to drive a Uhaul. You Failed.

Judith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafayette W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREG M. 
Évaluation :
4

Rental process is easy, no improvment needed

Brian K. 
Évaluation :
3

Had to track somebody down to receive the trailer as there was a line out the door to picking up. Once we did find that person it went smooth.

Westley P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
2

Throughly check the vehicles for ANYTHING from prior renter. Found baggie with white substance on dash. DISGUSTING!!!

Felix M. 
Évaluation :
5

Quick, convenient and friendly staff. Recommend them 

Michael J. 
Évaluation :
4

Better understanding of the quick pick-up option by the staff. Dedicated line and signage for quick pick-up.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maniel V. 
Évaluation :
5

I dont understand why a credit card is needed to rent a pick up truck or van. I had to rent a 10 foot mover to pick up 1 chair total round trip 7 miles. I have a debit/credit card. The price was the same, but I was unable to get in the truck because I had hip surgery 6 months ago. It would have been easier to get the pick up truck for just 1 livingroom chair. The manager was extremely nice and helpful. Have a Blessed evening you and your FAMILIES. Merci.

Arlene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin H. 
Évaluation :
4

Exterior of trailer was dirty and muddy but otherwise a quick, convenient, and easy experience.

Andrew K. 
Évaluation :
5

More than one guy in the return area

Gerald W. 
Évaluation :
1

Arrived at the location and the mgr on fury was very rude. He kept speaking to me and my wife like we were some dumb 5 year olds. I had to ask my wife to complete the transaction while i waited outside. Can someone please contact me in regards to this manner. Mike 6267124094

Michael R. 
Évaluation :
5

Merci

jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Imelda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vaipou A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabb W. 
Évaluation :
5

Andrew from the Van buren location was the so awesome!! I went to pick up the truck I reserved For my move in addition I had was using a Ubox , Andrew Helped me tremendously with my details for my out of state move, I was so stessed dealing with all the details of the Ubox he explained everything clearly the person I ordered it from did not. The UBOX worked out great they called to let me know when they where arriving and picking up, everything arrived safely nothing broken. I recommend using Ubox.

tracy S. 
Évaluation :
5

Things were just fine for me. The gentleman who helped was very helpful and his service and details to order were great. Thanks!!!

Lafayette W. 
Évaluation :
5

Absolutely phenomenal service thank you

Tammy M. 
Évaluation :
5

Keep up the good service.

Paul F. 
Évaluation :
4

Only issue was that poorly constructed app to return the truck. Horrible!! Tell people ahead of time that you insist on multiple pictures..and really?? You want pictures of the inside of the truck knowing full well that the reason that people are checking in the truck this way is because ITS AFTER HOURS WHICH MEANS ITS DARK, it's a no Brainer that this is a ridiculous part of the check in. It took more than 25 minutes and I still wasn't done..AND I wasn't alone. People were there when I got there and were still there when I left. Will look for some other company when I need a truck again

sonja V. 
Évaluation :
5

Everything was great ! I been coming here for two years and never had a problem

Sharmaine J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Steven O. 
Évaluation :
4

Actually have the correct trailer, at the correct location when I need it! Had to travel 10 miles out of my way to pick up this trailer, and another 10 miles to get it back....30 miles in total! Gas isn't cheap!!

JOSE O. 
Évaluation :
2

I called specifying I was looking for a truck to tow My trailer I Inquired about the Chevy Silverado the guy specified it does have a receiver, I said OK perfect that's what I'm looking for. “ what are you towing” it a single axle 1,500lb rated trailer with a Polaris rzr 1000, Is one available for the weekend. Would I be able to use the truck to tow. He specified yes not a problem. I would like to pick it up as late as possible as I work in Anaheim and I'll Be back in riverside later in the evening. I arrived at the location to pick up the rental I had booked. Check in process simple as usual. Received the keys and and completed the vehicle check over. I arrived at home to find that the receiver has a lock. I called the location and specified I just picked up the truck and there's a lock on the receiver I was placed on hold and left on hold for 20 minutes after the 20 minutes I just decided to drive over to the location and was told I am unable to tow my own trailer and I have to use their trailer. I said okay not a problem I already rented a u-haul trailer in Anaheim it's at home 1,5 miles away on another tow vehicle I was told by a smart ass employee that they cannot remove the lock unless that trailer in on their property. I stated do you have someone that can drive the truck I rented at their location to drive it back so I can drive the vehicle at home to there location so they can attach their trailer “nope” this is with one person at the counter and 2 other employees sitting around in the front bay. They than told me “ we can just give you your money back” I stated no thanks as the person I spoke to already F* me from being able to book with another rental company I know I can actually tow a trailer with. Long story short 2k dollar weekend partially blown. I could fit the weekend toys on the limited trailer space I had available

Christian C. 
Évaluation :
5

The Gentleman that helped me was wonderful in Riverside And the one from in El Centro was just as wonderful. Thank you for your wonderful service !!!!

Marien A. 
Évaluation :
5

Keep up the good work. Zack did a great job!! Highly recommend the service.

Lex E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Everything was perfect.

rita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cynthia E. 
Évaluation :
4

Short of staff during weekend. Customers waited long time to be serve and there is only one check in clerk.

Jonna W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Albo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo R. 
Évaluation :
5

Excellent customer service. Thank you!

Omar M. 
Évaluation :
5

Make sure josh takes care of them . He was friendly, helpful, and very efficient. Thanks Josh

Jody S. 
Évaluation :
5

Offer a few chairs inside the building for customers that are perhaps waiting for a ride. It gets extremely hot outside.

Robert Penaranda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia M. 
Évaluation :
3

The truck was dirty but gassed up. I waited in line for one hour before they would check me in and give me the keys. The next day when I came for the car trailer I was attended immediately.

Carolyn C. 
Évaluation :
5

It was a great experience, nothing to complain about, thanks.

Domingue P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen C. 
Évaluation :
3

Have more staff working, I waited about 30 minutes to get get help. The truck I rented had less than a 1/4 tank of gas, should always start with a full tank.

Debi M. 
Évaluation :
5

Easy check in and check out. Good bunch of Guys at Van Buren UHaul

Steven S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergio O. 
Évaluation :
5

Nothing. Service was prompt & friendly. The truck was exactly what I needed and the price was great! I would absolutely recommend this to anyone.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

We were glad the time was not added extra . Given the poor service we received in indio store

Veronica T. 
Non les évaluations ont été soumises pour cet établissement.

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