Évaluations des clients U-Haul at Van Buren

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Van Buren

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TIMOTHY J.
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Le client n'a pas laissé de commentaire.

ERNESTO G.
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Le client n'a pas laissé de commentaire.

Jason R.
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Le client n'a pas laissé de commentaire.

andrea C.
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I had excellent customer service calling the Uhaul rental on Pierce St. in Riverside. The general man I spoke with did not have a truck m, but he tracked down what I needed at your Van Buren location. Price was great and the customer service was as well! Thank you!

Dean D.
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Le client n'a pas laissé de commentaire.

Robinson J.
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Le client n'a pas laissé de commentaire.

SHAWN G.
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I had a very bad experience with uhaul. First they gave my reservation to someone else and they didnt6have a 26 foot truck that I had originally booked so I had to go with a 20 foot truck which wasn't big enough and I had to do 2 trips instead of 1. then I had to travel 30 miles to another location to pick the truck up. The truck wouldn't start a couple of times and it had no gas in it and there was a RIP in the drivers side seat. Overall a horrible experience.

Coyal C.
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Le client n'a pas laissé de commentaire.

OSCAR C.
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Le client n'a pas laissé de commentaire.

AIDE T.
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Had the worst experience with U-Haul not Riverside location but overall. I reserved a truck 10/17 in corona and on the day I needed the truck my reservation was sent to another location who told me they wouldn't have a truck available and sent my reservations back. I had mover early sat morning truck/storage reserved and very unsympathetic employees that didn't have a crap of my time sensitive schedule that cost me a lot of time and money. Only due to hardship I have storage with uhaul but I would never use this storage company and truck rental again. Especially recommend to anyone. Riverside was excellent based on what I reserved because that's all you had.

Robyn E.
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I was very impressed with the manager and young woman who assisted me. I don't recall their names but they were both great. As a baby boomer I love to see Millennials and Gen Z people who take their jobs seriously. Our future is in good hands.

Heidi C.
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The customer service was outstanding! Our truck was ready when it was scheduled and it was very clean.

SUSANNE S.
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The cab of our truck stunk of marijuana really bad. It was obvious that the cab was not cleaned out well from the previous renter. There was a huge line to pick up the truck, and the guy we turned the truck in looked like walking COVID. His "white" face mask was so dirty and he shuffled his feet and had such a poor demeanor. It was not a good experience. I felt I needed to go home and disinfect my whole body.

VICENTE C.
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Keep your good job.

Brian B.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

Vinh H.
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Le client n'a pas laissé de commentaire.

RAUL G.
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Both times. No one was at front desk. Had to look around & yell hello!! Had to wait again for someone to inspect it when we dropped it off.

Josiah F.
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I'm definitely satisfied with the 20' Van I rented and services received. This is only the second time I have ever used U-Haul to move between apartments so I'm not sure if this is common but I had to wait in line for over 30 minutes to be helped. I was only the 3rd customer in line and only one associate helping. My only complaint would be maybe having at least two associates helping at the front desk. Besides that everything was perfect!

Leonel M.
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Le client n'a pas laissé de commentaire.

Kimbal W.
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Le client n'a pas laissé de commentaire.

Wade B.
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Le client n'a pas laissé de commentaire.

MARTIN O.
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When my Daughter, and I arrived we we greeted promptly, and politely by Zach, who turn out to be General Manager. While he took care of the paperwork, we talked about our families. When we returned a young lady took care of us,. I failed to obtain her name, but she was awesome! It was a very pleasant experience! I Highly recommend this location! Sincerely, Martin Ortiz

Sergio T.
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Le client n'a pas laissé de commentaire.

MELISSA L.
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Great customer service there so helpful and new what I needed.

RENE L.
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Make sure trucks operate properly. I had some difficulty trying to start the truck. The key would not turn the ignition

MARY B.
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Calling to verify

Larry W.
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Not send customer to confirmed pick up location and then send customer to different locations only to learn vehicle not available. Received vehicle 3 hours after CONFIRMED reservation time at different facility.

Chris T.
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Le client n'a pas laissé de commentaire.

ROGER H.
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Le client n'a pas laissé de commentaire.

lisa C.
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Le client n'a pas laissé de commentaire.

Elzie L.
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Le client n'a pas laissé de commentaire.

David W.
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Le client n'a pas laissé de commentaire.

Somitr M.
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Offer better deals on mileage

Somsack S.
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I wash reserves on one location .day before pick day call me don't have truck for me change to another location

Diana T.
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Le client n'a pas laissé de commentaire.

Edwardo R.
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Excellent service!!!

evelyn M.
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Thanks for having it ready

Eric Q.
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Not much to improve, very well done, great people

Andrea L.
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Everything was great...

Gervais T.
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The young lady who helped me was excellent...Very well versed and professional. Thanks

Timothy M.
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Le client n'a pas laissé de commentaire.

alexander S.
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Le client n'a pas laissé de commentaire.

Ngoc P.
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fast , friendly service. Price was reasonable. Truck was ready, clean.

JOHN P.
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Le client n'a pas laissé de commentaire.

JEFFREY H.
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Everything was great

Diana C.
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Le client n'a pas laissé de commentaire.

Ivan M.
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Le client n'a pas laissé de commentaire.

Andrew M.
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The customer service experience reminds me of the DMV. Slow, low energy, no real desire to assist people. Feels like the employees were sentenced to community service and they ran out of spots to pick up trash on the side of the road, so U-Haul was next on the list. I don't like going here, but it is the closest U-Haul to where I live.

Lorenzo R.
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Le client n'a pas laissé de commentaire.

JOE S.
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Le client n'a pas laissé de commentaire.

John R.
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Pre register if you can. It makes the process go quickly.

Gissette M.
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This is my favorite Uhaul location. Fast and competent.

John P.
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Le client n'a pas laissé de commentaire.

Brenda W.
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Le client n'a pas laissé de commentaire.

Jeffrey B.
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Le client n'a pas laissé de commentaire.

JOSE G.
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Le client n'a pas laissé de commentaire.

Stacie R.
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Josh was a big help and friendly

Leonardo M.
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Efficiency at it's finest.

SHIRLEY K.
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Le client n'a pas laissé de commentaire.

Doug K.
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My reservation was scheduled for Ontario 4 weeks prior but the equipment wasn't available. I called the day before and found out about this. I had to go an additional 37 miles out of my way to pick up my trailer. The facility was fine but uhaul's service was terrible.

Robert P.
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My wife and I reserved a 15 foot truck and auto transport trailer in mid August for our move of September 18th. We were less than pleased to learn September 17th when your organization called the afternoon of the 17th of September and told us that the truck we were depending on was not available, nor was a 20 foot truck available. Your employee did offer a 10 foot truck and auto dolly instead - really? If a 10 foot truck would have been able to do the job I would have reserved one. Thankfully our daughter was able to find the equipment we needed from Penske. Now, how to improve: 1) Do not overbook, 2) let your customers know sooner if an equipment shortage develops.

JOSIAH H.
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I want to really thank Andrew in the office who assisted me so professionally and diligently. I was in and out in less than 10 min. I had a bad experience at the Corona on 6th st location earlier in the day. I had rented a truck and when I got there they had nothing for me. I then made another reservation at the Riverside Van Buren office and everyone there was so helpful and knowledgeable. I really commend the team that you have working at that office!

JUNEANN F.
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Le client n'a pas laissé de commentaire.

Christopher L.
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Le client n'a pas laissé de commentaire.

OLIVIA J.
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Good service and very professional

Shadie Q.
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This location is far superior in comparison to other uhaul locations I have utilized. Cleaner, friendlier, more efficient. Thank you.

JOSE C.
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Le client n'a pas laissé de commentaire.

James F.
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Le client n'a pas laissé de commentaire.

Joaquin H.
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Le client n'a pas laissé de commentaire.

Jonathan S.
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Le client n'a pas laissé de commentaire.

Steve G.
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Le client n'a pas laissé de commentaire.

ANDREA G.
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Le client n'a pas laissé de commentaire.

John N.
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Le client n'a pas laissé de commentaire.

Chad V.
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Le client n'a pas laissé de commentaire.

MELISSA G.
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Le client n'a pas laissé de commentaire.

Aimee H.
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Answer the phone quicker waited an hour for someone to pickup.

Darlene R.
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Le client n'a pas laissé de commentaire.

linda S.
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Answering phone lines more often

Jim S.
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Alyssa was great to work with from checking out the truck, to extending the rental to the very simple return. I will use this location again.

Jonathan L.
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Everything was great. We have been to this location several times without a problem.

daniel E.
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Le client n'a pas laissé de commentaire.

David T.
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The lady that helped me at pick up was wonderful and so helpful. She helped me get the hitch I needed and get everything hooked up, she was great! Then when I dropped off, the gentleman that helped me, unhooked everything for me and said he would do the rest! So helpful!! I would highly recommend this location and the staff!!!

Thalia M.
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Uhaul in general is a NIGHTMARE to call and talk to anyone on the phone. So the past two times I have used the site to reserve a truck I get a call later to say my truck is not available and I get jerked around with a different truck in a different location. WHAT IS THE POINT of reserving anything online if it is not RESERVABLE. The last time i went 20 miles out of my way to a location with a truck I needed. This time had to settle for 5' smaller of a truck and wait for it to be mopped but the inside was very dusty and unpleasant. The cashier however was very pleasant and respectful. Younger guy with longish light brown hair.

Daniel R.
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I rented a pickup truck. It was relatively clean, but the interior had a terrible smell of cigarette smoke.

Jeff S.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

michael T.
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Even with a limited staff, the UHAUL employees work fast and efficient... I was in and out with a truck and trailer in less than 10min

paula L.
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Le client n'a pas laissé de commentaire.

Joseph K.
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Your tailgate was already damaged and I live on a dirt road of course there is going to be dust

paul S.
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Great experience

Daneille H.
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Le client n'a pas laissé de commentaire.

NOELLE W.
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Le client n'a pas laissé de commentaire.

Michael B.
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I really don't know, I had a Great Experience Maybe there is room for improvement but As far as I know My whole experience was Great I have no problems at all. I will keep going to this location and recommend it to everyone I lnow

James F.
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Had to stop in ELPaso to get the change hooked up because it came loose dragging the ground. The service person said it was not done correctly. Was over charged for hitch installation which took a whole day was quoted exactly $95 but was charged over $300. Another location told us $90 but it was too far to go to get the hitch install. Not happy about this.

Fredrick C.
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Staff did a great job.

Shayla M.
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General Manager Zach & Staff were Great!! Tishia & Kelly do wonderful job as well!! Much Appreciated!! You can't go wrong!! Will return if I have to!! Thank u All!!

JEFFREY M.
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Le client n'a pas laissé de commentaire.

Karen J.
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Le client n'a pas laissé de commentaire.

Gus T.
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Wonderful service!

Non reviews have been submitted for this location.

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