Évaluations des clients U-Haul at West 7th

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at West 7th

Cote générale :

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Tina K.
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Le client n'a pas laissé de commentaire.

CHRISTINE M.
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Prompt, clean, easy

Patrick S.
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I am very happy with the truck I rented today, It's condition, it's cleanliness and the service was all very good and fast. Thank You very much. Patrick m. Stack (541) 232-0196

John M.
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Le client n'a pas laissé de commentaire.

paula L.
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Can't think of a thing... Everything was great!

Kimberly K.
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I have rented MANY times, as this is a business function I provide to my clients. The manager forgot to put my equipment into the truck and I had to go back into town. My staff were waiting (paid) and about 1 1/2 hours were waisted, which meant I had to move in the dark, which I HATE to do. The manager was extremely rude, said that there was NO ONE HIGHER THAN HIM when I asked to speak to his supervisor. He would not give me a name to complain. IT IS NOT ACCEPTABLE. I will never use your services again. He did take off the rental fee of the dolly and the pads.

Randy H.
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My favorite U-Haul location in the Eugene/Springfield area.

john H.
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Le client n'a pas laissé de commentaire.

CORY M.
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Le client n'a pas laissé de commentaire.

Gary D.
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Helpful staff, smooth transaction, great equipment.

Brian L.
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I was overcharged and unable to get through to anyone over the phone to get the problem resolved.

Joshua B.
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Le client n'a pas laissé de commentaire.

KATHIE C.
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Le client n'a pas laissé de commentaire.

beryle F.
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keep up the good work

wayne M.
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Everything was OK. I'd go back for another rental if needed.

alysson D.
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Le client n'a pas laissé de commentaire.

Jennifer W.
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Le client n'a pas laissé de commentaire.

Wayne F.
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Everything went as expected. Used on line reservation and check in. Vehicle was waiting for us at the requested time. Returned vehicle during office hours with no problems. Will use this location again if in need fir a rental.

paula L.
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Everything was excellent... I suppose more staff would be nice. I was first in line, and several others had to wait. It was early morning...

DANIELLE O.
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I was cussed at by an em-loved named Roger when I told him I wanted to use the app to return the truck and asked him to stay away from me (COVID). Astonished that this is how UHaul treats people.

JUDITH H.
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Le client n'a pas laissé de commentaire.

Krista T.
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Le client n'a pas laissé de commentaire.

Amanda T.
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Le client n'a pas laissé de commentaire.

Casey B.
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Le client n'a pas laissé de commentaire.

Sue H.
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Le client n'a pas laissé de commentaire.

Shaun F.
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Le client n'a pas laissé de commentaire.

patrick S.
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I was charged 60 dollars from you guys just now weeks later after being told my name was taking off the list for my terrible experience. I would like a refund of that immediately and will no longer give your company my business and will not recommend to anyone to use you guys for moving. This is beyond ridiculous...

PHILLIP I.
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Le client n'a pas laissé de commentaire.

Janette M.
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The truck was extremely beat up, but it was clean. It smelled like someone had been transporting marijuana. I kept hoping as I was loading things and had the back open it would air out, but it didn't. The people were nice and helpful.

RYAN SCOTT T.
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Chris and his team at this location are exceptional. Equipment is perfect, customer service is fast and efficient. This team understands efficiency and will expedite your

James C.
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Le client n'a pas laissé de commentaire.

Cynthia N.
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Great Service

Nancy R.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Alisha E.
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Le client n'a pas laissé de commentaire.

Andrea B.
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Great customer service. Really nice employees! Thanks for all the help.

eric W.
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Le client n'a pas laissé de commentaire.

Kathie C.
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Very easy, affordable & convenient & pleasant staff.

TIMOTHY O.
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Nightmare and I am requesting a full refund. Pulled over by police first night for bad tail lights. Waited in a McDonald's parking lot for 3 hours while technician tried to fix it. Uhaul finally told the tech to atleast get one light working so I could drive to hotel illegally, then the next morning we got a replacement trailer at uhaul location. Lights on that trailer wound up having the same problems but on opposite side.. uhaul said they don't have hotels in Susanville CA and told us we could drive illegal 85 miles to where they do have accommodations. We paid and stayed at super 8 in Susanville. The next morning stopped at a franchise uhaul in Susanville and they suggested going to the Reno Nevada store.. Then we drove illegal to the Nevada store.. Once there i asked them to test my vehicle to prove to Uhaul that it WAS NOT my vehicle causing the issues... The uhaul said he will annotate the notes so uhaul will know. Uhaul had no other trailers available so I suggested magnetic lights. The uhaul representative thought this would be a great idea... So we drove the rest of the way home.... my mom has a heart condition and is very ill. My dad died and the whole trip was supposed to be calm and peaceful as she looked for a place in lone pine California to lay my dads aches..... I believe with all that has happened Uhaul should pay the $110.00 that we had to pay super 8 in Susanville CA where we were stuck with Uhauls faulty equipment and in addition an entire refund of the rental should be refunded which was over $300.00.... I hope someone from uhaul calls me 610-470-4259 my name is Tim O'Toole

Jose D.
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Le client n'a pas laissé de commentaire.

Darla W.
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Le client n'a pas laissé de commentaire.

Vanessa S.
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Le client n'a pas laissé de commentaire.

Diane B.
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Nothing everything was great and the people were pleasant

Jody H.
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The staff member that helped me was extremely professional and personable ! It was a great experience !

Michael S.
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The Truck was really nice , and I didn't have any problems with the tow trailer. Everything was great 👍

Rachel B.
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None

cheryl W.
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Friendly, helpful and professional staff!

Annie D.
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Le client n'a pas laissé de commentaire.

Robert M.
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Le client n'a pas laissé de commentaire.

Leah R.
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Le client n'a pas laissé de commentaire.

reggie V.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

ROY R.
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Le client n'a pas laissé de commentaire.

Vicki S.
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My uhaul experience was awesome!! The staff were all friendly, helpful and made me feel valued as a customer. The price was extremely fair, the vehicle I needed was readily available. I would highly recommend using uhaul to anyone who is moving!

Salina T.
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Le client n'a pas laissé de commentaire.

DAVID T.
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Le client n'a pas laissé de commentaire.

David M.
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I turn my U-Haul in on time at 4 o'clock which was my second day and they decided to charge me for a third day which is totally not true and false, I want somebody to contact me about this ASAP

Travis B.
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App needs to be easier to use This location was good used it before but the wait time in line this time was excessive but overall good service

Dave G.
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Le client n'a pas laissé de commentaire.

Roderick D.
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Thank you I enjoyed the service

Edward H.
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Le client n'a pas laissé de commentaire.

Valentina A.
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Le client n'a pas laissé de commentaire.

RICK O.
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Le client n'a pas laissé de commentaire.

Loren G.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Le client n'a pas laissé de commentaire.

Jude R.
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Le client n'a pas laissé de commentaire.

Phlip R.
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The gentleman checking the dolly out was a good employee but a bit gruff and too authoritative. I'm 45 and was very compliant but just checking the dolly out I felt like he was a drill instructor who's been abused. The lady who checked the dolly back in was sweet and very kind and nice; opposite mr serious.

Jennifer S.
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Le client n'a pas laissé de commentaire.

per N.
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Le client n'a pas laissé de commentaire.

Justin C.
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Was not explained the blankets charge a rental fee only ... thought they were part of the deal we received on the truck. Charged $144

Melody S.
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Le client n'a pas laissé de commentaire.

Martyn L.
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The trailer was pretty old (circa 1976 I think), but the equipment was reliable. There was a leak in the front of the trailer on the driver side. The rain was pretty intense on one of our moving days, so it's not shocking, but I would expect the trailers to remain dry.

theresa B.
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EVERYONE WAS HELPFUL AND COURTEOUS

Michael S.
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I think the young mans name is Pierce. It's whoever on duty Saturday 12/19/2020. Excellent service on both the out-going and the return incoming. He's an assets to your company. Equipment was in good shape, clean and ready for us at 12:00 like as requested. Overall, an excellent transaction and we'll be back. Thank you.

Lin Z.
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Le client n'a pas laissé de commentaire.

Morgan D.
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Have more equipment that you don't have to buy every time you go there and have happier workers, I will not be recommending this location and will use other places instead wasn't pleased

Jason B.
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Bunch of my stuff got soaked because the roof leaked. I appreciate them taking $10 off but they shouldn't have to do that if you u haul kept up the equipment. Now I have to wash my clothes. If I wanted my stuff wet I would've just borrowed my friends truck and trailer.

Robert H.
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After the computers went down on the 14th and no reservation could be made in person at that time, everything worked smoothly with the pickup and return on the 15th.

MADISON EMILIE K.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Randy H.
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Employees were very helpful and knowledgeable of what is needed to move. Upon returning trailer same respect as coming in to rent. Very professional and understanding. Thank you

OSCAR A.
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Service is very friendly and always willing to help. The sign in process is easy. However, the lot chosen to house UHaul is atrocious space-wise. Entrances and exits are constantly blocked ehen the line is longer than 2 people from a lack of space. It's not a dealbreaker, but it sure makes it a hassle even if it's no one's fault. Overall, it is a reliable and friendly location. 9/10

Taryn H.
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The guy that was working when I did pick up was awesome. The guy that was there when I dropped off around 1PM was a complete asshole.

Anne Marie M.
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The online check in/check out system is not user friendly & frankly ridiculous. To require someone to be available by phone to vouch for the person renting the Uhaul makes the process difficult, as people rarely answer their cell phones. There should be a warning about allowing extra time to go through checkin process. It can cause delays if there is a deadline.

ELIZABETH F.
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Chris was awesome! Great cs.

Nathan C.
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We had a horrendous experience picking up our rental. It was scheduled (online) for pick up at the Hwy 99 (Meadowview) location in Junction City, OR. We stopped in the day before to double check on everything and they had NO RECORD of a reservation and NO TRUCK. We had to spend hours on the phone arranging for our "reserved" truck to be picked up at another location (W. 7th, Eugene, OR). That location did a great job, but the anxiety, time lost and frustration of the online booking process was horrible. If I could rate it lower that a 1 I would. You guys just don't get the very simple concept of a 'RESERVATION'. We will NEVER do business with Uhaul again via the online system. There is no coordination with the local dealers that keeps the customer in mind. My customer experience was horrible because of this lack of focus between the online and local.

HOLLAND H.
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Le client n'a pas laissé de commentaire.

Mary C.
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Le client n'a pas laissé de commentaire.

Francine D.
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The manager physically pushed a employee out of the store while I was trying to get a moving truck. Totally unprofessional and uncalled for. He locked me in the store with him so the employee would leave. This is the short story

Paul A.
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Le client n'a pas laissé de commentaire.

Brianne B.
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Le client n'a pas laissé de commentaire.

WILLIAM L.
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Le client n'a pas laissé de commentaire.

Tyann R.
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Le client n'a pas laissé de commentaire.

Dennis H.
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The staff was extremely friendly and helpful.

Stephen W.
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Le client n'a pas laissé de commentaire.

BEN M.
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Used this business before it was ran well for how busy it was on Saturday.

Adam K.
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Le client n'a pas laissé de commentaire.

Jason F.
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Nothing everything went well

HAYDEN H.
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I was charged for an extra day of rental even though I returned the vehicle the same day that I rented it. I still haven't received a refund for this extra charge.

David C.
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Treated well by the staff. Very polite and respectful.

Michelle S. | Expérience générale |
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Everything was pro all the way Good Job U-Haul!

Georgia S. | Expérience générale |
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GO Uhaul!

Steve B. | Expérience générale |
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The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Terrie H. | Expérience générale |
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We used the U-Boxes, they worked great and will use them again if the need arrives.

LUKE J. | Expérience générale |
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Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Christine M. | Expérience générale |
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Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

susan b. | Expérience générale |
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Everything was great, but I really do dislike surveys.

Robert B. | Expérience générale |
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Friendly and professional. Thx again!

Kelly M. | Expérience générale |
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Perfectly happy with everything!

Amanda L. | Expérience générale |
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Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Tyler E. | Expérience générale |
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👍🏻

samuel g. | Expérience générale |
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My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

elisangela Y. | Expérience générale |
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We had a great experience. Staff is very friendly and helpful. thank you

Douglas S. | Expérience générale |
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Kathy was very helpful and great to work with. Thank you.

Cheryl H. | Expérience générale |
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The people were very professional and very helpful during the whole process.

Carolyn S. | Expérience générale |
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Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Joseph W. | Expérience générale |
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Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

tamara h. | Expérience générale |
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We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

renee d. | Expérience générale |
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Terrible will never rent storage space again.

Rodger D. | Expérience générale |
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Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Debra M. | Expérience générale |
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I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Melanie H. | Expérience générale |
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Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

ABBY H. | Expérience générale |
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The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rodger D. | Expérience générale |
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Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D. | Expérience générale |
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Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D. | Expérience générale |
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Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

jason r. | Expérience générale |
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U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Joshua B. | Expérience générale |
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Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

keri b. | Expérience générale |
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I Love you have gender equality operators!

MARIE G. | Expérience générale |
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Very friendly and efficient staff.

Sandy W. | Expérience générale |
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Love the lady who delivered the ubox and picked it up! Great experience all around!

Michael D. | Expérience générale |
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I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Debra D. | Expérience générale |
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Very friendly and professional. Made moving a piece of cake.

Chris M. | Expérience générale |
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I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris L. | Expérience générale |
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Great service

Ronald F. | Expérience générale |
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Thank you for an excellent experience!

Lauren K. | Expérience générale |
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Delivered our uhaul box early and were nothing but kind about it.

Catherine C. | Expérience générale |
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It was a good experience

Kevilyn G. | Expérience générale |
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We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Non reviews have been submitted for this location.

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