Customer Reviews for U-Haul at West 7th

8 374 évaluations

2150 W 7th Ave   Eugene, OR 97402
(Intersection of W 7th Ave and Garfield st)

(541) 686-1755

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Intersection of W 7th Ave and Garfield st)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry M. 
Évaluation :
5

No improvements necessary.

Justin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jo F. 
Évaluation :
4

It was very, very understaffed. One employee for six customers. And he had to check in, check out and clean. He was fantastic but there's no excuse for ONE employee.

Kelly H. 
Évaluation :
3

They were not sure why we dropped for the truck to their location. That is what we agreed to do at the pick up.

george A. 
Évaluation :
5

This location and these employees are terrific. Equipment is always very clean. Crew is always friendly and on point! Thanks again Uhaul

Ryan T. 
Évaluation :
5

No improvement necessary. This location and these employees are terrific. Equipment is always very clean. Crew is always friendly and on point! Thanks again Uhaul

Ryan T. 
Évaluation :
2

They took more money then what the uhaul was and over charged me more after I returned it.

Haley A. 
Évaluation :
5

Token and Courtney were great! Very helpful, kind, and attentive. We used this location before for a move and had a good experience and came back again and had another good experience.

Lydia B. 
Évaluation :
5

Very friendly, helpful and professional, thank you!

Rene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
3

I have rented from uhaul several times over the years. I have never as many times as I have rented have I ever been charged an after hours drop off. I will be rethinking about ever renting from uhaul again because of this fee.

Gail K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
3

Picked up truck and had was 1/4 tank low. I spent $100 to fill it and drove little over 100 miles. Did not catch the gas levels before leaving the parking lot, was several miles down the road. Every rental vehicle I've used over the years has always had a full tank. Mentioned it to the attendant, no adjustments were made. Just seemed off.

Karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley T. 
Évaluation :
5

Justin was knowledgeable and friendly made sure I understood everything I needed to know and made this an easy experience. I will come here again if I need to rent a truck because excellent customer service is very important to me. I also will recommend it for others. I live closer to the Franklin U-Haul but somebody had told me to go to seventh because of the excellent people hired there.

Laural O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle H. 
Évaluation :
5

Great people

Beth V. 
Évaluation :
5

Fantastic. Great help

ziya A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
4

Nice and friendly.

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
5

great customer service and the price is right

Joseph C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyn M. 
Évaluation :
5

The folks were great. They didn't have a problem extending one more day all week long.

Tracy R. 
Évaluation :
5

Very helpful and nice

Beth V. 
Évaluation :
4

I think that this boss. The one in this location. Deserves a raise. If you're reading this corporate. Please give them a bonus. They were by far the friendliest most amazing customer service person I've ever encountered at a U-Haul ever. They deserve all of the praise.

Dorothy S. 
Évaluation :
5

The amazing attitude of the staff, most notably Courtney and their business “mascot,” made this all the more enjoyable. They accommodated an early pickup for me, and made the return of the vehicle smooth and easy!

Patric M. 
Évaluation :
5

Token, the customer service rep, was awesome to work with. Very calm, respectful and incredibly helpful! I've moved a lot in my life and used Uhaul at various locations but this was easily my favorite. This is the place I will definitely come back to.

Ruth B. 
Évaluation :
5

Courtney was awesome!!

Regina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie H. 
Évaluation :
5

Great customer service! The very kind gentleman behind the counter was very professional and knowledgeable. He helped me attach the trailer and helped me purchase the correct fixture for the trailer brake lights. The facility is very easy to maneuver through as well.

Yolani C. 
Évaluation :
5

The GM Courtney was extremely helpful

Ari S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
5

I am impressed overall.

Jonathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne D. 
Évaluation :
3

A bit tricky to get to; weird one-way streets. Be sure to check the gas cap; ours was broken and it wasn't discovered until the gas attendant in Oregon noticed it when he was filling our tank.

Davis C. 
Évaluation :
5

Easy

Bret H. 
Évaluation :
5

They did great. Nice people. Team work and quick.

Bethany G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
5

Helpful, friendly staff. Nice equipment. Good prices. Very happy.

Ian H. 
Évaluation :
5

This was the best Uhaul experience I've had. They were quick, kind, and unlike every other time I've used uhaul, the truck I reserved was actually available at the location I reserved it at.

Ruby N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan A. 
Évaluation :
5

Great people. Very efficient and helpful.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy K. 
Évaluation :
2

Did not find the dirt under the seat untill we got truck home. Not clean but not bad.

Crystal V. 
Évaluation :
5

Quick and easy rental experience.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

The truck we rented was older and LOUD. It sat really high and had no pull bar so it was very difficult to get in and out, and the cab light did not work.

Tracy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

You all were so friendly. It was a pleasure to do business with you.

Kenneth S. 
Évaluation :
4

Nothing, everything was great, staff was courteous and friendly, no problems whatsoever

Ryan M. 
Évaluation :
5

Not send me to another store for the blankets i'd reserved..but otherwise an excellent experience.

Laurie W. 
Évaluation :
5

Excellent service à la clientèle. Everyone was welcoming and efficient.

Atoia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt S. 
Évaluation :
1

The Oregon location went ahead and extended the contract with my customers daughter in law, not even customer and added her as a driver ALL WITHOUT MY PERMISSION still under my name and said all charges will go to her credit card unless they wreck the truck which then I will be charged. They were supposed to return the truck on the 6th, did not until the 9th. Each store gave me the runaround and treated me like garbage after failing me multiple times as a regular customer who rents at least 15-20 trucks a month.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

Great people with great attitudes.

Dan M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zachary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel E. 
Évaluation :
4

I was told I could choose my drop off location at a later date, but was auto-generated a location that was not the closest after pick up.

JONATHAN C. 
Évaluation :
5

The whole crew were very helpful, friendly and knowledgeable. The truck is very smooth and was a real pleasure. Thanks all!

Stefen G. 
Évaluation :
5

Vehicle was clean and worked great. Token, who helped me on both sides of the rental, was extremely helpful and pleasant to work with.

Brent A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
5

The guy who checked me in when we were done was most excellent friendly warm and caring

pamela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D. 
Évaluation :
5

The whole process was very easy and convenient

Jonathan T. 
Évaluation :
3

i have been a UHaul customer several times over the past 20 years. This time, when I picked up the vehicle, i explained that it would be returning the vehicle before 8:00, less than 3 hours. The rep told me that would be no problem and to just drop keys in box. The next day i received confirmation of my charges, and there was a $20 additional fee because I did not confirm the return via email. I had no idea of this new additional charge, and do not have interenet access nor cell signal at home so i did not get any prior notice of this surprise fee. I am so upset, i will find another rental agency for my future needs. You lost my business.

Francine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim S. 
Évaluation :
5

The push button parking brake on this truck make and model is screwy.

David R. 
Évaluation :
5

Trailers should come with a lock attached on the door. I had to run out and buy one since I was expecting one.

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

I have difficulty walking and breathing at the same time and they are great at meeting my needs without me ever leaving my rig. I mostly rent trailers. They have been great also when renting a truck. They assist me without the need to go inside, only transferring from my vehicle to theirs. And returns are just as easy

Huda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart K. 
Évaluation :
5

This is the most helpful U-Haul we have rented from. Jackson was so nice at drop off. Great customer service and staff!

Vartan A. 
Évaluation :
5

Staff was great

Rollin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeorge V. 
Évaluation :
5

Token Jackson was a pleasure to work with. He has excellent customer service skills. Will definitely be using this rental service again! Thank you!!!

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron L. 
Évaluation :
5

Very kind, helpful and efficient staff.

Michele F. 
Évaluation :
4

We were immediately greeted when we pulled in. Friendly staff. Quick service. We were asked how the truck ran and if there were any problems or concerns. In and out in less than 10 minutes!

Anne D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cathy S. 
Évaluation :
5

The employees were absolutely lovely. Bridgette & Token took care of me and my friend and they were very helpful. They were able to answer all our questions and were extremely patient. I've rented twice in the last 5 days and I can confidently say that both experiences were great. I would recommend to a friend!

Theron S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY C. 
Évaluation :
5

THEY EMPLOYEE WHO HELPED US WITH THE TRAILER WAS BEYOND PROFESSIONAL, PATIENT, EDUCATED, AND STRAIGHT TO THE POINT! HE SHOWED US THE SAFETY WAY THE ENGINEERS LIKE THE CHAINS TO BE TWISTED AND ALL FOR ADDITIONAL SAFETY THAT WE DIDNT EVEN NO. HE WENT ABOVE AND BEYOND TO ENSURE WE WAS COMFORTABLE DRIVING OFF WITH THE TRAILER- SOMETHING I RARELY EXPERIENCE AT U-HAUL. HE WAS A GEM- IVE RENTED OVER 50 TRUCKS IN MY LIFETIME AND BY FAR- THIS GUY IS ONE OF MY TOP 2 WE LEFT AROUND 7PM AND HE WASNT RUSHING US OR NOTHING, and EVEN SHOWED US THE MOST UNCOMPLEXED WAY OF SECURING THE VEHICLE!!!! I TOTALLY FORGOT HIS NAME- think it begins with a T but YOU WILL KNOW WHO IT IS WHO WORKED 9/16/22 @7pm! HE IS BY FAR THE BEST❤️

BOBBIE RENE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alena T. 
Évaluation :
5

Everything was pro all the way Good Job U-Haul!

Michelle S.  |  Expérience générale 
Évaluation :
4

GO Uhaul!

Georgia S.  |  Expérience générale 
Évaluation :
5

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve B.  |  Expérience générale 
Évaluation :
5

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie H.  |  Expérience générale 
Évaluation :
5

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE J.  |  Expérience générale 
Évaluation :
3

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I really do dislike surveys.

susan b.  |  Expérience générale 
Évaluation :
4

Friendly and professional. Thx again!

Robert B.  |  Expérience générale 
Évaluation :
5

Perfectly happy with everything!

Kelly M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda L.  |  Expérience générale 
Évaluation :
5

👍🏻

Tyler E.  |  Expérience générale 
Évaluation :
5

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel g.  |  Expérience générale 
Évaluation :
4

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Y.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and great to work with. Merci.

Douglas S.  |  Expérience générale 
Évaluation :
5

The people were very professional and very helpful during the whole process.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn S.  |  Expérience générale 
Évaluation :
5

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Le service a été excellent. Thanks

Joseph W.  |  Expérience générale 
Évaluation :
5

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara h.  |  Expérience générale 
Évaluation :
1

Terrible will never rent storage space again.

renee d.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger D.  |  Expérience générale 
Évaluation :
5

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra M.  |  Expérience générale 
Évaluation :
1

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie H.  |  Expérience générale 
Évaluation :
1

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY H.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger D.  |  Expérience générale 
Évaluation :
5

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason r.  |  Expérience générale 
Évaluation :
5

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua B.  |  Expérience générale 
Évaluation :
4

I Love you have gender equality operators!

keri b.  |  Expérience générale 
Évaluation :
5

Very friendly and efficient staff.

MARIE G.  |  Expérience générale 
Évaluation :
5

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy W.  |  Expérience générale 
Évaluation :
5

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael D.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. Made moving a piece of cake.

Debra D.  |  Expérience générale 
Évaluation :
5

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris M.  |  Expérience générale 
Évaluation :
5

Great service

Chris L.  |  Expérience générale 
Évaluation :
5

Thank you for an excellent experience!

Ronald F.  |  Expérience générale 
Évaluation :
5

Delivered our uhaul box early and were nothing but kind about it.

Lauren K.  |  Expérience générale 
Évaluation :
5

It was a good experience

Catherine C.  |  Expérience générale 
Évaluation :
5

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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