Évaluations des clients U-Haul at West 7th

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at West 7th

Cote générale :

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Eric A.
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Great experience, Cameron was awesome! Will definitely recommend to all family and friends!

Julio B.
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Le client n'a pas laissé de commentaire.

tracy G.
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Le client n'a pas laissé de commentaire.

Burmmjin K.
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Le client n'a pas laissé de commentaire.

Joshua R.
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Le client n'a pas laissé de commentaire.

Darrel K.
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The staff are awesome at this location. I drive across town to this location because of it! Thanks, Darrel

Steve J.
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Customer service was great, far above other places the salesperson was helpful and went out of his way to make my day better, it was raining. The experience was nothing short of fantastic great prices for terrific equipment I would go back any time I need truck.

Mona G.
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Customer service was great in person, but on the phone, not the people at the location, the representative had a frustrated or irritated tone.

Kent A.
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Le client n'a pas laissé de commentaire.

Daniel W.
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Staff were friendly and helpful.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Wayne W.
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Le client n'a pas laissé de commentaire.

thomas W.
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Flow of traffic threw location, crowded in the mornings. Entrance crowded and musical vehicles to exit after pick up of rental. Everything goes very smoothly in this busy time of the morning.

Randall R.
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Awesome!

Thomas F.
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Le client n'a pas laissé de commentaire.

CHERIE D.
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Average rating because of the horrible location. There is zero parking for customers, you have to park in front of the trucks/trailers in a very tiny parking lot. The staff there is great. Very friendly and helpful. Checking in and checking out was very quick. I wish it was in a better location in the area.

Kenneth C.
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Not a thing. Great team at this location

Michelle B.
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Le client n'a pas laissé de commentaire.

Wayne W.
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Le client n'a pas laissé de commentaire.

Seth U.
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Guy working front desk was kind of unprofessional, other than that it was fine.

Richard C.
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great experience

Kayoni J.
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Don’t put the lock backwards on the lockbox, this made it very difficult and frustrating to get the key out, other than that thanks for your services, it’s nice to feel independent

Shannon H.
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Great customer service, quick friendly, and supportive staff members at this location.

Beverly G.
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Don’t pressure the customer to return the vehicle in 4 hours!

James W.
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Le client n'a pas laissé de commentaire.

Jennifer P.
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Le client n'a pas laissé de commentaire.

Madeline W.
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Le client n'a pas laissé de commentaire.

Kelly S.
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Le client n'a pas laissé de commentaire.

Quentin R.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

Ken C.
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Le client n'a pas laissé de commentaire.

Wilson M.
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Le client n'a pas laissé de commentaire.

tom C.
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NOTHING

Jon S.
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Le client n'a pas laissé de commentaire.

james C.
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Le client n'a pas laissé de commentaire.

Robert S.
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Great customer service

Lyndsey D.
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This is my 3rd time using this location and I’d probably go back. However, I was upset because the truck was taking more gas than reasonable - it only averaged 4.3 miles per gallon and that was for an in-city move (total of 24 miles) on flat terrain. Even the agent said 9-14 miles/gal is normal. But, they never offered to compensate for the bad equipment. Otherwise, everything went really well and they were helpful and on time.

Wayne W.
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Le client n'a pas laissé de commentaire.

John O.
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Le client n'a pas laissé de commentaire.

Larry L.
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Keep up the good work ??

Ronald H.
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Le client n'a pas laissé de commentaire.

Joshua R.
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Le client n'a pas laissé de commentaire.

Colin F.
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Le client n'a pas laissé de commentaire.

Rikki P.
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Easy in and out. No hassle.

Thomas S.
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Le client n'a pas laissé de commentaire.

libbey W.
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Le client n'a pas laissé de commentaire.

James H.
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Le client n'a pas laissé de commentaire.

David H.
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Le client n'a pas laissé de commentaire.

DEVON S.
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Le client n'a pas laissé de commentaire.

Karen Z.
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Le client n'a pas laissé de commentaire.

Michele H.
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Le client n'a pas laissé de commentaire.

Adam B.
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Great young man at the desk. Helped hitch up the trailer. Thanks for the excellent customer service.

JESSIE B.
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The advertising of "$19.95/day" is misleading at best. I had my truck for 23hrs, work gas and mileage cost me $90.

Wayne W.
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Le client n'a pas laissé de commentaire.

Duncan C.
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Giray they didint have what I needed. Than the equipment they had was broken. What they said they can give a van for the same price as trailer. And than they charge me 2 times the original quote.

Misha E.
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Le client n'a pas laissé de commentaire.

Carl E.
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Le client n'a pas laissé de commentaire.

Sherry J.
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

Roben J.
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Great employees- very helpful.

Heather L.
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Everything was easy, service and price were very good. No feedback that I can think of.

Jordan H.
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Owner Chris Dunn, goes above and beyond every time that I need to rent equipment from him. No matter where I live, I’ll only rent from Chris and his crew at the 7th street location.

Joanne S.
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Everyone was helpful, courteous and cheerful! So appreciated their help! I’ll definitely be back.

Amanda H.
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The service was so quick and efficient! Great experience!

Jason S.
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Le client n'a pas laissé de commentaire.

Dena H.
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Nice people.

terry T.
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Great experience. No problems at all, equipment was in great shape, Roger was a pleasure to work with. He hooked me up and off I went. Good job!

Robin S.
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I arrived to find that i made a payment to reserve my truck, then I had to be charged extra for a guestimate of what i would use. I was then given poor instruction on how to return after-hours, then charged extra on top of what the guestimate was, even when I used services for less time and distance driven than I paid for. Uhaul is a scam, and sucks. Generally.

Miranda B.
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The owner forgot to give me my furniture pads other than that seamless service I was pleased.

Ying-bei E.
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Le client n'a pas laissé de commentaire.

Richard Z.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Brian T.
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Le client n'a pas laissé de commentaire.

Jazmine P.
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Le client n'a pas laissé de commentaire.

Sarah M.
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Le client n'a pas laissé de commentaire.

Szu-Hua C.
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Le client n'a pas laissé de commentaire.

Andrea W.
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This is the third time I've used the West 7th Avenue location. Each time, the service is excellent. The staff are personable, helpful, accommodating and professional. That is, in large part, why I am a returning customer. The prices are great too!

Lynn S.
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Mat in the back was sticky. Staff is always nice. We had several issues with the computer not having all my data, and I couldn't use the online check in.

Peter H.
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Le client n'a pas laissé de commentaire.

Yves G.
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There was confusion about my reservation. I had to repeat my personal information. The credit card reader was not working. The person at the counter didn't do the walk-through of the vehicle with me. The estimate was $30 higher when I got the keys of the vehicle compared to what the online estimate was. The vehicle was great and spacious but customer service was not qualitative.

Ryan T.
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This particular uhaul location is always very clean and organized. Chris and his team are quick to expedite you and your vessel. Great service.

Janice B.
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You should implement a policy in which you are able to credit a customer when they fill the vehicle with more fuel than it had at the time of the rental...like the policy you have that charges customers when they didn’t return the rental with the same amount at the time of the rental, but you could just reverse the process. I have 2 more kids to move out of town within the 2020 year & I will not be using UHAUL because of this ridiculous policy. Your welcome for the donation, that’s all the money you will be receiving from me!!!

Craig W.
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Le client n'a pas laissé de commentaire.

Tara W.
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Le client n'a pas laissé de commentaire.

Wade F.
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Le client n'a pas laissé de commentaire.

Kathryn H.
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the young man who checked me in was polite and helpful

michael B.
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Great equipment and wonderful service! Thank you!

DAVID H.
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Keep doing what you do. I was happy I was able to switch out the 10' to the 15' due to I needed the E-Z ramp because I was moving by myself. Staff was very friendly and they easily resolved my dilemma that had confronted me.

Martin P.
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Le client n'a pas laissé de commentaire.

David F.
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The west 11th. In Eugene Or. was very professional and very helpful.

Mark E.
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Folks at that location were very friendly and helpful

Bryan C.
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Le client n'a pas laissé de commentaire.

thomas S.
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not enough staff, wait was a bit much

Billie H.
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Having to wait 2-1/2 hours for roadside assistance is unacceptable; especially when we only had the truck for 20 minutes. We got to our apartment Shut the truck off and a neighbor needed out of their parking spot, so we went to pull forward and the truck would not start. The Roadside assistant number in the pamphlet is not correct. They make you call another number. Total run around. We received a fine from our apartment because we couldn’t move the truck. The tech that came out said it was the alternator to not shut the truck off. So we had to leave it running for 9 hours. What a waste of fuel and my money! I will NEVER rent from u-haul again and will let all my friends and family know what a terrible company U-Haul is to deal with. The tech that was called out even went to the location for us and said the truck needs repair and is unsafe. He was told there is nothing they could do at their location and to not worry about it.

Brittany W.
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This was absolutely seamless! We had a wonderful experience, start to finish. All was thorough, professional and personable. We are forever customers now!

Anthony H.
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Le client n'a pas laissé de commentaire.

Rosella W.
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Last minute rental and they were awesome

Jeanne W.
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Le client n'a pas laissé de commentaire.

Andrew H.
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Le client n'a pas laissé de commentaire.

Michelle S. | Overall Experience |
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Everything was pro all the way Good Job U-Haul!

Georgia S. | Overall Experience |
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GO Uhaul!

Steve B. | Overall Experience |
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The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Terrie H. | Overall Experience |
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We used the U-Boxes, they worked great and will use them again if the need arrives.

LUKE J. | Overall Experience |
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Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Christine M. | Overall Experience |
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Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

susan b. | Overall Experience |
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Everything was great, but I really do dislike surveys.

Robert B. | Overall Experience |
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Friendly and professional. Thx again!

Kelly M. | Overall Experience |
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Perfectly happy with everything!

Amanda L. | Overall Experience |
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Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Tyler E. | Overall Experience |
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👍🏻

samuel g. | Overall Experience |
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My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

elisangela Y. | Overall Experience |
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We had a great experience. Staff is very friendly and helpful. thank you

Douglas S. | Overall Experience |
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Kathy was very helpful and great to work with. Thank you.

Cheryl H. | Overall Experience |
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The people were very professional and very helpful during the whole process.

Carolyn S. | Overall Experience |
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Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Joseph W. | Overall Experience |
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Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

tamara h. | Overall Experience |
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We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

renee d. | Overall Experience |
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Terrible will never rent storage space again.

Rodger D. | Overall Experience |
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Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Debra M. | Overall Experience |
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I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Melanie H. | Overall Experience |
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Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

ABBY H. | Overall Experience |
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The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rodger D. | Overall Experience |
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Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D. | Overall Experience |
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Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D. | Overall Experience |
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Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

jason r. | Overall Experience |
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U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Joshua B. | Overall Experience |
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Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

keri b. | Overall Experience |
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I Love you have gender equality operators!

MARIE G. | Overall Experience |
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Very friendly and efficient staff.

Sandy W. | Overall Experience |
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Love the lady who delivered the ubox and picked it up! Great experience all around!

Michael D. | Overall Experience |
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I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Debra D. | Overall Experience |
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Very friendly and professional. Made moving a piece of cake.

Chris M. | Overall Experience |
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I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris L. | Overall Experience |
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Great service

Ronald F. | Overall Experience |
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Thank you for an excellent experience!

Lauren K. | Overall Experience |
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Delivered our uhaul box early and were nothing but kind about it.

Catherine C. | Overall Experience |
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It was a good experience

Kevilyn G. | Overall Experience |
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We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Non reviews have been submitted for this location.

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