Évaluations des clients U-Haul at West 7th

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at West 7th

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Kevin F. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

david R. le

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Christopher was a pleasure to work with.

Cory C. le

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Nothing to improve, staff is top notch.

Michael M. le

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The rental truck was low on gas. The truck reeked on pot and the back end had pit all over the floor. As a result of this all my clothes and furniture smell like pot

David S. le

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Le client n'a pas laissé de commentaire.

Dahman B. le

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Le client n'a pas laissé de commentaire.

Tim H. le

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Le client n'a pas laissé de commentaire.

Shane J. le

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Amazing staff and they went above and beyond to assist me. By far my best experience with U-haul

Diana G. le

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They were all extremely helpful.

Cory C. le

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Amazing staff and customer service. 10/10 will reccomend to others.

Ronald R. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

Joel S. le

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Nice people. Well informed

Shaun K. le

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Super fast, super nice.

Tia T. le

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We have always had good experiences with U-Haul over the years. We have moved many times and have always chosen to use U-Haul because of our continued positive experiences. This Eugene, OR location (7th Ave) has been especially wonderful! The staff is courteous, friendly, helpful with all questions and needs, and professional! The wait is always short, the equipment at this location has been great, and returns are a breeze. Thank you for your great service every time!

Bryan O. le

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Le client n'a pas laissé de commentaire.

kathryn H. le

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Le client n'a pas laissé de commentaire.

Kenneth L. le

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Please reference Eugene police department police report for your further comments after I was assaulted in your establishment.

Sean H. le

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Le client n'a pas laissé de commentaire.

Cory C. le

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No improvement, this team of employees operate like a smooth running engine.

Daniel W. le

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I dropped off at 5:15 PM and was charged extra because the lady didn't check it as received until an HOUR later. Customer service does NOT exist at this store. Employees are rude and disorderly.

Jason M. le

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There is no parking on the lot. Customers are forced to park across the highway at a shopping center. The highway is a 4 lane busy road. The closest intersection is several yards away. There is no sidewalk connecting the interse tion to the U-haul store, so you are forced to walk on the median. Also we now have to inspect the vehicle ourself, a process that took about 30 min because I had to upload several photos. I asked for a time extension because it took so long to inspect the vehicle and cross the street. The employee told me no, and to stop my complaining or he would cancel my contract. There is no gas station near by, so I was forced to get gas 5 miles from the store. When I got back I was charged 9 dollars for being a tiny bit under full.

Eric J. le

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Le client n'a pas laissé de commentaire.

David C. le

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From the website, to the front counter at this location and the subsequent return: Great Service and ease! Super helpful people!

daniel T. le

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Positive experience-Staff very helpful

Regina W. le

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Le client n'a pas laissé de commentaire.

Kelley S. le

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Le client n'a pas laissé de commentaire.

Becky K. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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We dealt with Portland, ME, Bend, OR, Redmond, OR and Eugene, OR locations and mostly customer service via phone. We had issues on both pick up and delivery. UHaul recommended 2-3 boxes. We needed 3 but Maine only had 2 available so we waited 4 hours for them to empty one that was full of blankets of which we were given zero blankets. The boxes left 10 days late so arrived in OR late. Redmond OR didn't have forklift driver available so were rerouted to Eugene. We were then quoted delivery would be 2 weeks late. We worked with customer service and Eugene to get the boxes a week late. Eugene was very pleasant to deal with. Our stuff was in great condition considering had to go across country.

Benjamin P. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Le client n'a pas laissé de commentaire.

Shawn A. le

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No parking

Michelle E. le

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Le client n'a pas laissé de commentaire.

Michelle S. le

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Everything was pro all the way Good Job U-Haul!

Georgia S. le

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GO Uhaul!

Steve B. le

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The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Terrie H. le

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We used the U-Boxes, they worked great and will use them again if the need arrives.

LUKE J. le

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Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

Christine M. le

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Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

susan b. le

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Everything was great, but I really do dislike surveys.

Robert B. le

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Friendly and professional. Thx again!

Kelly M. le

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Perfectly happy with everything!

Amanda L. le

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Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Tyler E. le

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👍🏻

samuel g. le

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My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

elisangela Y. le

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We had a great experience. Staff is very friendly and helpful. thank you

Douglas S. le

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Kathy was very helpful and great to work with. Thank you.

Cheryl H. le

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The people were very professional and very helpful during the whole process.

Carolyn S. le

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Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Joseph W. le

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Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

tamara h. le

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We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

renee d. le

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Terrible will never rent storage space again.

Rodger D. le

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Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Debra M. le

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I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Melanie H. le

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Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

ABBY H. le

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The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

Rodger D. le

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Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D. le

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Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D. le

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Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

jason r. le

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U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

Joshua B. le

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Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

keri b. le

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I Love you have gender equality operators!

MARIE G. le

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Very friendly and efficient staff.

Sandy W. le

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Love the lady who delivered the ubox and picked it up! Great experience all around!

Michael D. le

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I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Debra D. le

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Very friendly and professional. Made moving a piece of cake.

Chris M. le

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I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris L. le

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Great service

Ronald F. le

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Thank you for an excellent experience!

Lauren K. le

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Delivered our uhaul box early and were nothing but kind about it.

Catherine C. le

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It was a good experience

Kevilyn G. le

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We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.