Customer Reviews for U-Haul at West 7th

7396 évaluations

2150 W 7th Ave   Eugene, OR 97402
(Customer parking available across the street at the Big Y)

(541) 686-1755

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Customer parking available across the street at the Big Y)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great team. Clean equipment. I Always will be back

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaylynn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN RICHARD D. 
Évaluation :
4

Get rid of online reservations and hire more people.

Charles A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

There is no room to park returns. And they charged me for equipment that wasn't even used. They place the moving blankets and dolly in front so that you would have to break the fastener in order for you to fully use the back of the truck. That's how they rob you of your money. Horrible system.

Nasir S. 
Évaluation :
3

Stop ripping people off for starters! I've been on hold for 45 minutes passed from one "customer service representative" to the next and each agreed that we were overcharged but there's nothing they can do. So off to being transferred to another person. Finally someone puts in a ticket for the manager at the place to contact me and get the money right. Oh ya but that won't be for another 3 days. Horrible company!!!!! All they want is your money and they'll take it however they can!!!

Harvey M. 
Évaluation :
3

over charged credit card vs receipt. 30 minutes on LIVE "NO" chat. 35 minutes waiting for customer service. Told them had a billing error and sent back to beginning for more NON service. Said 20 minute wait one hour later . Lied about processing. Makes Uhaul immoral liars

Mike F. 
Évaluation :
1

When I dropped the U-Haul off the guy said he was going to charge me a fuel fee because the fuel line wasn't where it was when I picked the truck up. I only drove 8 miles and I put in 5 $in gas. So when he said he was going to charge me a fee we put another 3 $in. When we brought the truck in for the second time he said it still wasn't where we left it. I said there is no way that is possible. Then he was sitting in the truck and said “oh the line is going up”. I am pretty sure we were not parked on a flat surface and I'm also pretty sure it had plenty of gas the first go around. This place is just trying to make money on you. This is a scam!

Amanda D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey L. 
Évaluation :
5

Amazing customer service and very friendly staff! I'll be back next time I need help

michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lin W. 
Évaluation :
3

When I brought in the return, the only question he asked me was did I put in gas. I did, more than enough. He hurried outside to help someone else. I wanted to drop off the truck the night before, but didn't because of the 20 $charge. There was no difference between in person and dropping off key, in my experience. He emailed me the receipt. I think I was 5 miles over and I really thought there would be no charge since I filled the vehicle past the 7/8 line. Why aren't renters just required to fill the vehicle instead of playing the guessing game? However, the intake process was much more complete at this store than in the Coos Bay store.

Becky S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

carl S. 
Évaluation :
4

The store location needs to hire more people. While the paperwork process was fast on arrival, I waited on hold for at least ten minutes while reserving the vehicle. I almost gave up.

Steven H. 
Évaluation :
4

Nothing I saw.

THOMAS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
5

1 female employee working alone and working very hard

James D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

Everyone there has been excellent, Just keep up the good work.

Justin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keiran S. 
Évaluation :
4

Easy rental process. No problem

Arnold F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
4

I have been renting Uhaul trucks and equipment for the last 30 years and this truck F-650/ F-750 was by far the best drive I have ever had. I will vouch for your tag line "Drives like a van, hauls like a truck." The 6 speed automatic transmission performed flawlessly.

Papa A. 
Évaluation :
5

Friendly staff.. Their computers were down and made the best of a bad situation.

gary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON W. 
Évaluation :
5

Nothing to improve that is in their control. Their systems were down so we could get our totals right away, but it did make the process faster overall anyways. Both employees we worked with were great!

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE G. 
Évaluation :
5

Great communication, friendly time, and eager to help!

adrian R. 
Évaluation :
5

This location was able to transfer my reservation because I wasn't informed of the change of location. They were quick and very helpful.

Carly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wayne D. 
Évaluation :
2

I checked in and paid then I waited outside near my car waiting for my trailer to get hooked up to my car for 30 minutes. The employees walled passed me at least 5 times without asking if I needed help. It wasn't until I went back to the front door that I was assisted. I was late to pick up and be where I needed. I will not be using this location again.

Mckenzie C. 
Évaluation :
4

They checked my truck in really quick and I was out of there in a minute

Robert R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwardo R. 
Évaluation :
5

Not a thing!! This is our go-to location!

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol S. 
Évaluation :
2

The guy who was working was angry and not very customer friendly. He must of been having a bad day but he needs to work his customer service skills. The uhaul I rented was a 10ft small truck. the paper work said the gas gauge was at half tank and it was pretty much a quarter tank. I had to put 15$ in it which got it into 3/4s tank.i should have been reimbursed a bot for putting more gas in it. the cab of the Uhaul still had trash in it that I ended up cleaning up.

garrett W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
1

The tail lights were completely out blinkers didn't work

Tera R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
5

I had to make multiple changes to the reservation, and had lots of questions. Every person I interacted with was friendly, professional, and helpful. Moving is stressful, and I appreciate the Uhaul team, very much, for making it a bit less so.

tiffany H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime D. 
Évaluation :
4

The people running the store are nice and the equipment was all as I expected. The service was easy and well-priced. The only problem I can see with this location is that you don't have a place for your customers to park their personal vehicles. U-HAUL COMPANY OWNERS NEED TO FIGURE OUT A WAY TO GET SOME PARKING SPACE NEARBY THIS STORE. Even if it has to be a couple blocks away, that would be fine. There are sidewalks for that. Not having customer parking space is the only reason I can't give it an 'excellent' rating.

Chapin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Great team and great service!!!

Ryan T. 
Évaluation :
5

Great staff. Professional, helpful.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Best drop off experience ever. I pulled up. He looked up my equipment id on his portable device. Asked how the trip went and if there were any problems. Told me to wait while he disconnected the tow dolly and thanked me for using Uhaul. I never even got out of the truck.

KEVIN D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bailey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myrna R. 
Évaluation :
5

The only issue we had was that the gas gauge on one of the trucks did not register correctly. The staff was wonderful about working with us, which is why I highly recommend this facility. You can tell the most about a company when something goes wrong. The company who works with the customer is the company who gets repeat business!

Deborah A. 
Évaluation :
2

Staff were not friendly. Didn't provide a lot of info. Never answer the phone. Also, waaaaay overpriced!

naomi W. 
Évaluation :
5

The guy at the counter was rude and asked me to wear my mask properly. I'm 42 yrs old and don't need someone to give me a lesson on how to wear a mask. I was wearing it before I even entering the store and it was covering my mouth and most my nose.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
3

The only issue is I think the rate per mile is high

Regina L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

The process was very simple and convenient from reserving online to picking up the truck. Returning the truck was simple as well. The staff was courteous and friendly.

Dietrich M. 
Évaluation :
5

All employees were very polite, virtuous and effficient.

Christine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
1

Not happy with our over all U-Haul experience and will never use U-Haul again due to constant truck re location and rescheduling 2 days before moving out of state! Certain locations were very helpful with picking up trucks but overall very disappointed with U-Haul and we will warn others to use a different moving company in the future.

Anna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant R. 
Évaluation :
5

Helpful and pleasant :)

Joni G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRUMAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiana D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip L. 
Évaluation :
3

I would say all the fees that came along with everything. I paid 20 $for the u haul truck but I paid some environmental fee .. ? some vehicle license recovery fee for what I don't know ?? Because I had my license..another almost 39,00 $ for another rental charge. And I also put gas in... For 35miles I paid 71,00 $ I don't get it?? I feel that is steep!!! I only used the truck for 3 hrs. I think price wise you have to be fair!!?

Annastacia Y. 
Évaluation :
5

Can't really think of anything. Pierce was excellent and gave awesome customer service! Merci.

Rich H. 
Évaluation :
5

Very friendly and and helpful. Display area and yard clean.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam M. 
Évaluation :
5

Great service, very clean equipment, convenient location. This team is always performing at the best level. Fortement recommandé!

Ryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina K. 
Évaluation :
5

Prompt, clean, easy

CHRISTINE M. 
Évaluation :
5

I am very happy with the truck I rented today, It's condition, it's cleanliness and the service was all very good and fast. Thank You very much. Patrick m. Stack (541) 232-0196

Patrick S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Can't think of a thing... Everything was great!

paula L. 
Évaluation :
2

I have rented MANY times, as this is a business function I provide to my clients. The manager forgot to put my equipment into the truck and I had to go back into town. My staff were waiting (paid) and about 1 1/2 hours were waisted, which meant I had to move in the dark, which I HATE to do. The manager was extremely rude, said that there was NO ONE HIGHER THAN HIM when I asked to speak to his supervisor. He would not give me a name to complain. IT IS NOT ACCEPTABLE. I will never use your services again. He did take off the rental fee of the dolly and the pads.

Kimberly K. 
Évaluation :
4

My favorite U-Haul location in the Eugene/Springfield area.

Randy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john H. 
Évaluation :
5

Everything was pro all the way Good Job U-Haul!

Michelle S.  |  Expérience générale 
Évaluation :
4

GO Uhaul!

Georgia S.  |  Expérience générale 
Évaluation :
5

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve B.  |  Expérience générale 
Évaluation :
5

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie H.  |  Expérience générale 
Évaluation :
5

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE J.  |  Expérience générale 
Évaluation :
3

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I really do dislike surveys.

susan b.  |  Expérience générale 
Évaluation :
4

Friendly and professional. Thx again!

Robert B.  |  Expérience générale 
Évaluation :
5

Perfectly happy with everything!

Kelly M.  |  Expérience générale 
Évaluation :
4

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda L.  |  Expérience générale 
Évaluation :
5

👍🏻

Tyler E.  |  Expérience générale 
Évaluation :
5

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel g.  |  Expérience générale 
Évaluation :
4

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Y.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and great to work with. Merci.

Douglas S.  |  Expérience générale 
Évaluation :
5

The people were very professional and very helpful during the whole process.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn S.  |  Expérience générale 
Évaluation :
5

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Le service a été excellent. Thanks

Joseph W.  |  Expérience générale 
Évaluation :
5

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara h.  |  Expérience générale 
Évaluation :
1

Terrible will never rent storage space again.

renee d.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger D.  |  Expérience générale 
Évaluation :
5

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra M.  |  Expérience générale 
Évaluation :
1

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie H.  |  Expérience générale 
Évaluation :
1

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY H.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D.  |  Expérience générale 
Évaluation :
5

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger D.  |  Expérience générale 
Évaluation :
5

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason r.  |  Expérience générale 
Évaluation :
5

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua B.  |  Expérience générale 
Évaluation :
4

I Love you have gender equality operators!

keri b.  |  Expérience générale 
Évaluation :
5

Very friendly and efficient staff.

MARIE G.  |  Expérience générale 
Évaluation :
5

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy W.  |  Expérience générale 
Évaluation :
5

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael D.  |  Expérience générale 
Évaluation :
5

Très sympathiques et professionnels. Made moving a piece of cake.

Debra D.  |  Expérience générale 
Évaluation :
5

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris M.  |  Expérience générale 
Évaluation :
5

Great service

Chris L.  |  Expérience générale 
Évaluation :
5

Thank you for an excellent experience!

Ronald F.  |  Expérience générale 
Évaluation :
5

Delivered our uhaul box early and were nothing but kind about it.

Lauren K.  |  Expérience générale 
Évaluation :
5

It was a good experience

Catherine C.  |  Expérience générale 
Évaluation :
5

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn G.  |  Expérience générale 
Non reviews have been submitted for this location.

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