Évaluations des clients U-Haul at Western Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Western Ave

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Lori J.
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Le client n'a pas laissé de commentaire.

YESVIN C.
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Great service helpful ready and reliable!

Javier J.
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Le client n'a pas laissé de commentaire.

DORIS R.
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Staff was very friendly and helpful

KEVIN A.
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Le client n'a pas laissé de commentaire.

Milton R.
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Le client n'a pas laissé de commentaire.

TRISTAN P.
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Drop off was great Quick and easy. Pickup, as with last time, was a total hassle. The guys working couldn't open the safe with the keys, then proceeded to make small talk with a lady while there was a huge line of people waiting, me being one of them. They seemed to think it was funny they'd been wasting everyone's time.

REMECO A.
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They need more help! There service is poor!

LEONIA C.
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No one could answer the phone only the answer service

RAWAN A.
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Le client n'a pas laissé de commentaire.

YOVANNA F.
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Le client n'a pas laissé de commentaire.

ANGEL C.
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Le client n'a pas laissé de commentaire.

BRENDA L.
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After answering @ U haul please don't just leave customer on HOLD and NOT return I called back then No Answer

BRUCE D.
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Le client n'a pas laissé de commentaire.

GLENFORD M.
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Staff VERY HARD WORKING. Need more peesonel

MICHAEL H.
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Le client n'a pas laissé de commentaire.

FRANKLIN V.
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Specially in Sunday is bad day, becouse just one person in front desk, we need waiting for long time to pick up my truck, that horrible, however is import recognize this guy, who was attending front desk is so gentle and efficient.

ROBERTO B.
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Le client n'a pas laissé de commentaire.

MELANY W.
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The service was great from every employee I dealt with from making a reservation to rent a truck and dolly to returning equipment and truck. Thank You for Great service.

JOSE D.
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Le client n'a pas laissé de commentaire.

GARY J.
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Job well done in a timely manner too

JEROME M.
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Le client n'a pas laissé de commentaire.

ZEFERINO L.
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l like good service Stefanías nace revive also stiven not sure the name good service the two people thanks. Recommend

GARY W.
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Le client n'a pas laissé de commentaire.

EDUARDO D.
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Customer service was miserable. We rented the truck expecting to make a 160 mile trip and the truck was supposed to have a quarter tank but was actually empty. The employees knew someone stole gas from the parking lot because they found a hose dangling from a tank. They had made us wait till nighttime to pick up the truck and it was very beat up with a wrecked bumper and a missing turn signal. The truck was empty so I took a picture of the empty indicator and we filled the tank. We were unable to make the expected trip so we only drove it a couple miles to and from the house but when we returned it they did not make an adjustment for the lower mileage or the $150 of excess gas we were returning to them. They just kept saying "I DON'T CARE. We are going by the contract." They broke the contract by not having any gas in it so I had to go to get gas before starting the move. We were told to call the manager on Monday but we were unable to reach the location or him by phone so we left a request for a callback on the cellphone on his card but it is now Wednesday and he never called us back.

DONYAE P.
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That crew on this Location is very very Good customers service skill wonderful all shift

Juan V.
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Le client n'a pas laissé de commentaire.

LINDA A.
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Nothing

TIFFANY K.
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Le client n'a pas laissé de commentaire.

ANDREA Y.
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Le client n'a pas laissé de commentaire.

Flora R.
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The equipment was clean and smelled good but the truck ran very rough

Erick M.
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The trailer still had construction residue from the last rental.

JUAN A.
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Le client n'a pas laissé de commentaire.

Ashley P.
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Le client n'a pas laissé de commentaire.

PAMELA M.
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Le client n'a pas laissé de commentaire.

Jesse N.
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Improve the equipment, make sure that customers have everything that they need, and don't overcharge people. I was overcharged almost $20, and despite my best and most respectful efforts, I have yet to be refunded my money.

MANUEL A.
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Le client n'a pas laissé de commentaire.

dejah D.
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Hello all, my experience here so far has been more than great. Miguel helped me through everything and managed making my 120 mile move easy by helping me with trucking and multiple storage units. his customer service I feel was more than beyond grateful and professional. Even when things got a little tricky with timing and space and computer malfunctions he was still very helpful and made sure I had everything I needed over the course of a week of moving. as long as my storage unit holds up with no problems Ill be more than happy with my experience here. Big thank you to Miguel!!!!!!

Maria O.
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It was super convenient fast and no problems.

LARAY R.
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Le client n'a pas laissé de commentaire.

KENYA M.
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Yes I will definitely come back to the one on western and 41st ...easy experience..ty I will tell a friend who is moving her daughter by February 1st..

Gregory K.
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Le client n'a pas laissé de commentaire.

JAMAL F.
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Le client n'a pas laissé de commentaire.

Maria V.
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Le client n'a pas laissé de commentaire.

carla H.
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Contact the customer if you are going to charge them after the truck has been turned back in on time ,gas put back and keys place in the overnight slot.keep the customer aware of any problem

Nandi F.
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Le client n'a pas laissé de commentaire.

Patricia J.
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Everything ran smoothly. Keep up the good work.

Bernadine V.
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Visibility is not the greatest in the rear view mirror because of the metal bars that are directly behind and slightly to the right of the driver.

MICHAEL T.
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This is my second time using this facility in a month. I got in and out quickly both times even the first time when I didn't make the reservation first. I received top-rate customer service both times. Thank you very much.

TZUL C.
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Thank you very much to the staff who attended us, it was a very professional and friendly service and thank you for your services in this pandemic that we are experiencing. Thank you 🙏🏼 🇺🇸

JOSE B.
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Le client n'a pas laissé de commentaire.

MONNAE M.
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Le client n'a pas laissé de commentaire.

ARACELY L.
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Excellent service, Jose was very helpful and met our needs. Will definitely go back to this location.

Noe M.
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Le client n'a pas laissé de commentaire.

Miguel C.
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The 24 hour truck share did not serve it's purpose. Had to wait until the office opened to complete the transaction. Frustrating to say the least!

PHILLIP D.
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Because a lock was still on truck door it ruined my day of business and loss $500 in income. I was insulted when charged $50. to remove lock then worried about removing items that were still in the loading area. Truck was obviously not cleaned or disinfected for COVID-19. So I had to disinfect myself. When I called I was put on hold for over 45 minutes, then UHAUL person hung up , when I called back to again explain the lock situation I was on hold for 51 minutes (this time I screenshot it) finally the locksmith showed up to remove lock. By this time it was too late to deliver the load I picked up. So I had to make special arrangements to deliver the following Saturday morning. I was charged for 2 days even with the discount I ended up paying more money from original estimate. I tried the complaint department and then again put on hold, I hung up after 30min.

LUIS G.
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Le client n'a pas laissé de commentaire.

MARTHA S.
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Le client n'a pas laissé de commentaire.

CESAR R.
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Le client n'a pas laissé de commentaire.

NICOLE NATALIA B.
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The staff at this location were all so nice and helpful. The manager helped me check out my truck, and he was awesome! Very nice people.

DARRYL D.
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Higher more people to work inside and outside

BEVERLY G.
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Very satisfied 😌 with the service 👌

CHIH C.
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This is my U-Haul truck twice in a month, but the air conditioner has problems both times. The first time there is no cold air conditioning , the second time, the heater and the cold air conditioner both have problems. Fortunately, the engine is strong enough to allow me to travel all the way from Texas back to California.

Danyelle B.
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Great staff....friendly, knowledgeable, a really convenient location. Usually have plenty of trucks, vans and trailers.

HUGO T.
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The tow dolly was broken from tnoh plastic fenders both side and when driving it would move down towards the tire causing it to rub. When uninstalling the tow dolly from the hitch i had a hard time loosening the top screw that mounts on to the hitch it would not turn to loosen had to try to many times finally grab a rock that was pretty big and use that to hit the screw to loosen up.

DEBORAH L.
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More employees to wait on customers .long lines and only one employee to issue out equipment the wait is too long to Ck in and out

DAMION H.
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no complaints

Julian V.
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I got fucked for 90 dollars over being 15 minutes past the 8 hours I requested. Fuck your online system.

LORI S.
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Le client n'a pas laissé de commentaire.

DONNIE A.
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More accurate gas gauges. Larger type/fonts on documents for older customers. List of charitable organizations for donations of excess.

JUAN V.
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Le client n'a pas laissé de commentaire.

STEVEN Y.
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There were many issues, one was the bait and switch after booking my reservation customer service called to say my location was 3 miles further than the one where I was told I rented it so that cost me more time more mileage. When I got the vehicle there were no fruity pads or dolly so I had to return. This unanticipated time and expense was costly to other parts of my move. I estimated 40 miles of driving in the end I drove 14 and was not rebated The difference in gas prices, or mileage fees.

Fernando S.
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I live in hollywood. But i love the service i get in this location . Keep up the good service.

Natalie M.
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Need better system when it comes to customers bringing back the U-haul trucks. The truck I reserved was not there because they were relying on a customer to return it on time. One customer was a day late in returning the truck. I received a much smaller truck than requested (from 26' to 15').

DEVEY G.
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The location I went to only had one person assisting customers. There was only one line, customers with reservations and cust w/out which I think is ridiculous. The worker did his best trying to juggle, but people still waited in line for almost and 1 hour. Also there was no one outside to direct you to the truck and I did not rcv the dolly I ordered. He offered me a rebate of $33 if I brought the truck back on a quarter of a tank so truck did not have enough gas in it for me to get to my destination, spent $25 of my own money. That was no deal!! One cust mentioned this location is always had long lines and not enough workers to assist. The general manager for this location needs to get things in order!! Although when I returned the truck this nice lady name Stephanie listened to my experience and reduced the charges which I felt was the right thing to do. However I still will not return to this location for any services. A dissatisfacted customer!

Kenyatta B.
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Even though it was really crowded, the staff were professional and helpful.

Joseph W.
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The best

REDA A.
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Personnel was very helpful, specially Jose and Stephanie. I was there early morning, surprise to see how busy it was and on a top of that, I gave them a hard time as I made a mistake on my reservation but that didn't even affect there mood and gladly corrected my error with a big smile. great time.!!!

Sung S.
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Le client n'a pas laissé de commentaire.

Latina B.
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Customer service on the phone was very helpful and professional.

ROLANDA F.
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Le client n'a pas laissé de commentaire.

JAIME F.
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Great service!

Alejandro V.
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Le client n'a pas laissé de commentaire.

MICHELLE M.
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I had to move my mom . This uhaul was very helpful with answering all my questions. Every time I called , Personnel answered the phone. Prices were Adequate, the equipment was clean and in good condition. No hassle. Great employees. Would recommend anyone..

JEFFREY P.
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Staff was super friendly both at pick up and return. Plus they made suggestions to save me money. Great experience.

FLORA R.
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Make sure check engine light is not luminated. If something needs to be fixed do it before pickup

Darlene Y.
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There was a long line but it was very speedy people are very impatient right now because of everything that's going on. The Representative was helpful and mindful of my needs and I pre she ate that. I read the truck because we feed the homeless or the less fortunate every year we didn't get discount or anything free from the truck it was just the way he handed it made me feel a whole lot better thank you so very much

EDWARD S.
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I waited almost an hour to be helped .

ASHLEY J.
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Le client n'a pas laissé de commentaire.

LETTY M.
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The pick up truck and all of your trucks could be cleaner. Clean the inside of cup holders and clean the white stains off of seats.

JERROLYN M.
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Le client n'a pas laissé de commentaire.

mehdi O.
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Truck was junk scarred to drive with and I was thinking is gone fall down all part and oil light was on it's really on safe to drive with

Niambi C.
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So grateful! He was on time and ready to work.

Paul B.
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Too crowded. Too dangerous to drive inside lot. Receiving employee did not email me my receipt.

James T.
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Le client n'a pas laissé de commentaire.

Roger M.
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Le client n'a pas laissé de commentaire.

DONYAE P.
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Keep the Crew you have at tht Location cause they our Real Good Team at 43st Western Ave. All 10 10 10 10 10 10 10 10 10 10 1010. They are Great Team really really Nice morning shift Afternoon Shift there All wonderful.

Cory P.
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Le client n'a pas laissé de commentaire.

debra M.
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Le client n'a pas laissé de commentaire.

MICHAEL R.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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