Évaluations des clients U-Haul at Westview

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul at Westview

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Christopher D. le

Évaluation :

Called to see if I can get an extension on my rental. Clerk did not give a yes or no answer, just kept saying that another customer needed the truck at the time I was dropping it off. Finally asked about late fees, which he said were $40/day. Like, bruh, you should've just told me about the late fee in the first place because what am I going to do, immediately throw everything out of my truck to make my drop off time? Didn't receive a phone call after I kept the truck past my drop off time, so I guess they didn't really need the truck anyway.

Glynis M. le

Évaluation :

Your sales representatives are very personable respectful unfriendly. They were very thorough and explaining the process. The customer service skills are excellent. The truck was clean and smelled really nice. I would highly recommend your site for anyone wanting to use your services.

Baxter D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kathryn C. le

Évaluation :

Did not like the fact that we reserved for one time and when came to pick up truck our time was pushed back due to someone reserving before us, and us not being notified was really inconvenient, not enough staff working to assist customers, store really busy and staff doing multiple things at once.

Tiffani S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith P. le

Évaluation :

Need customer parking area. Custimers are being asked to move there car so other customers can leave. This causes you to lose place in an already tenuous lune. I also took a picture of dash showing 1/2 full tank at pick up and 1/2 full tank at drop-off, but was charged for 8 gallons of fuel on my final receipt.

Allison P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Vernon S. le

Évaluation :

It was my worse experience ever. I will not be using uhaul again.

Dorthea H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Susan W. le

Évaluation :

Didn't have the trailer I reserved but gave me next size at same price

Sara L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Akeilia L. le

Évaluation :

Service was great. I was able to check my vehicle out at an earlier time and everything was a smooth process.

Mark L. le

Évaluation :

There was very little customer parking, and the truck was out of alignment, but everything else went relatively smoothly.

Solange M. le

Évaluation :

The Rep is excellent

Robert J. le

Évaluation :

Well done

kris S. le

Évaluation :

Its great to be able to get to a lot that is small, easy to maneuver around and without a lot of traffic. Pick up was a breeze.

Haseeb A. le

Évaluation :

I booked truck for 10 hours and within 10 hours I returned it back but still they charge me $20 after hours fee And also they are ripping off with both hands

Chantell M. le

Évaluation :

When i returned my truck the battery in my phone was dead. I tried to check in when i got home but was not able to. I called the 800 number and was advised to call the store manager in the morning. Instead i went back to the location to explain why i was not able to check in and ask for a courtesy waiver of the $20 fee. He said that he has heard that excuse before and that i was already charged the fee and je was not removing it. I have been a loyal customer to uhaul for the past 20 years local moves as well as long distance. This new policy stinks. The customer is being charged for checking in trucks. That is not my responsibility. Will now be taking my business elsewhere.

Kebir A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Olusola E. le

Évaluation :

Le client n'a pas laissé de commentaire.

maurice M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Evonne T. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID E. le

Évaluation :

Rep was excellent

Yvonne B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jerry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

paraneeeh G. le

Évaluation :

KEEP YOUR CUSTOMER AT THE THIS A+ LEVEL

Cecilia Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daryl F. le

Évaluation :

Le client n'a pas laissé de commentaire.

max M. le

Évaluation :

The Manager at the Catonsville , Md location is ALWAYS helpful and professional.

Michael M. le

Évaluation :

Le client n'a pas laissé de commentaire.

David S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Aaron W. le

Évaluation :

NA

James C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kateri W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lillian E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Betsy M. le

Évaluation :

The attendant at this location was very helpful.

Martin P. le

Évaluation :

Le client n'a pas laissé de commentaire.