Customer Reviews for U-Haul at Westview

5211 évaluations

5643 S Baltimore National Pike   Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

(410) 747-8500

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(410) 747-8500

5643 S Baltimore National Pike
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

easy and convenient

Matthew C. 
Évaluation :
4

I have no complaints service was quick and staff was accommodating

EARNEST F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KISHA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
2

I waited for 20 minutes this morning for an employee to show up and unlock the doors. Until eventually I just checked the truck in on the website. Very unprofessional

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

juan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDIT B. 
Évaluation :
1

When I went to pick up my rental at 1130pm, there was no key in the lock box. To say it was an inconvenience would be an understatement. I had to wait until the next morning to pick my rental up, which in turn, delayed my entire moving process by a day.

Andrew C. 
Évaluation :
5

The staff were quick and efficient

Scott S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD H. 
Évaluation :
5

Jason was very knowledgeable and capable. Give that man a bonus!

MICHAEL S. 
Évaluation :
5

We had a fantastic move experience! The cargo van was comfortable and easy to manage in NY streets. We did a one way dropoff which was perfect for our move. We hired movers through UHaul to unload at our daughters walk up apartment. Best idea ever! The job was done in half the time and freed us up to start unpacking. Worked out great!

ALAIN J. 
Évaluation :
5

I am extremely pleased with the service I received. No improvement needed. Fast efficient and courteous service. BRAVO!!!!!

SHIRLEY T. 
Évaluation :
4

Not sure why only one person running a busy location but he was very friendly and work as quickly as possible

Jeffrey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla L. 
Évaluation :
5

Personel were very professional - courteous and efficient. I was in and out with my vehicle and instructions. Staff was also very friendly. I will definitely use this location for future hauling needs!

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl R. 
Évaluation :
4

Make sure the inside on vans are clean. It was sticky substance over the steering wheel ,window ,cup holder and radio. As well as leaves dirt on the seats .

JOAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin A. 
Évaluation :
5

Every time I need a trailer I always use u- haul. The service is always excellent and the customer service is great as well. I really appreciate, when they don't have what you need they will let you know other locations that do. Keep up the great work. I'm a very happy customer.

CHANDRA S. 
Évaluation :
3

The dash board was cracked when I rented the truck.

DARRIAN K. 
Évaluation :
5

Rent approx 3 parking spaces in shopping center across from facility for customers leaving vehicle. Space is limited due to the size of the lot and numerous trucks.

SHEILA T. 
Évaluation :
5

The only issue we had was when I put gas in the truck I noticed the gauge was broken. I explained to them it was already broken they did not believe us and we had to file a complaint

CHRISTINE V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Nothing the lady that was there was great I will use that location all the time now.

GALEN H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bonita A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alvin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

wallace H. 
Évaluation :
5

Don't change a thing!

mary M. 
Évaluation :
5

I tried to use there bar code to scan the cargo van in but I was not able to create and account , so I could of return the vehicle correctly a

Hathi B. 
Évaluation :
5

Picking up was a breeze, but dropping off is a very complicated process. I have no idea if it was processed in or not. I returned the truck 50 minutes early and everything was unclear from there.

Dorothy H. 
Évaluation :
5

Tell the truth nothing I am happy with the service

Carmelo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionysius G. 
Évaluation :
2

You would not take the wife's credit card with matching last names but you had to have her as a second emergency contact and you spoke to her to confirm her number, but wouldn't take her card over the phone. Counter dude could have e cared less about this issue.

Howard H. 
Évaluation :
5

Nothing everything was great

PAMALA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dejuan B. 
Évaluation :
2

Charged me ~20 $for gas even though I a) brought the truck back at the same point on the fuel gage, b) only drove 18 miles and c) put ~12 $of gas in the truck on my way back anyway. I believe they read the fuel indicator correctly when they made the contract out, but incorrectly when closing the contract.

RICHARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDRE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKHIL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY S. 
Évaluation :
3

It took a half-hour to check out the vehicle so we were running a little behind schedule. The gas gauge read about 5/8, instead of the 3/4 we were told to expect. I drove 22 miles and put in 3,27 gallons of gas, within a mile of the return. At the station, the gauge read 3/4. I had the gas receipt to show at check-in. We were told that we did not have to go into the store for the return, which was a good option during the pandemic. The receipt I got claims the gas gauge read 11/16, and I was charged 6 $for an estimated 1,5 gallons of gas. I bet that the previous renter was charged for an estimated 3 gallons on a return with only 5/8 tank, and the tank was not filled to the 3/4 mark. Take pictures of the gas gauge, before and after, to protect yourself.

Alan G. 
Évaluation :
5

I have been using this Uhaul location for about 7 years now. I have always received excellent service. I will continue to use this location until I never have a need to. The staff is always courteous and professional.

renee B. 
Évaluation :
5

Nothing, I received excellent customer service.

INEZ F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarmar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chau L. 
Évaluation :
5

Again it wasn't really contactless, but the process was very simple, entirely outdoors, and felt safe. Easy drop off at a good location.

RICHARD O. 
Évaluation :
5

The gentleman who checked me in and out was super helpful, knowledgeable, and efficient.

Samson F. 
Évaluation :
4

No changes needed.

LONNIE C. 
Évaluation :
5

I believe his name was Jordan he was extremely helpful I pointed out that there was some sort of a large box that is falling down from underneath the steering wheel and hit my right foot and he made sure to try and put it back where it came from he was very polite and very courteous.

CATHRYN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerri B. 
Évaluation :
5

There really doesn't have any thing for the next customer but would be nice . Have a place were you can vacuum and clean out truck

PHYLLIS S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

There needs to be an alternative check-in after hours that does not require a phone. Overall, the service and experience was incredibly professional.

MARJORIE E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUISANDREW A. 
Évaluation :
4

Jordan was very helpful from start to finish.

Farrah C. 
Évaluation :
5

Not over charge them more than what should've been charged I was charged 32 dollars extra for dropping off the truck 4mins late absolutely ridiculous

Doris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIA C. 
Évaluation :
5

Great customer service had a issue with my original truck before i pulled off and you all gave me a new truck right away I appreciate the service this is the only uhaul i will use wayyyy better the horrible service I received at gwynn oak location the manager is rude mean and doesn't care to help customers

Erica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JANEL B. 
Évaluation :
5

The representative Tyrik Williams is a great guy that does a lot of work and wears many hats. He does his job well and with a smile on his face. I saw a customer yell and cuss at him but it didn't phase him at all. He kept doing his job happily and didn't let it effect him. If I was his boss I would give him a raise to keep this wonderful man employed here.

JAMES G. 
Évaluation :
1

I was overcharged!!! I have before and after photos of my mileage and gas tank, plus I gave the vehicle back on a full tank and they said I didn't and I was charged for that! So, I only use them because they make it easy for you to get a rental, otherwise no I wouldn't them at all! They are a rip-off!!! Please be sure to track your mileage because they will get you. This is the second time I have had this experience with U-Haul. I think I am going to try Budget Rental next time.

Melvia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE A. 
Évaluation :
5

Anthony was very helpful in returning the truck, and had a sympathetic ear listening to our issues with the Moving Help Contractors. My only suggestion would be a second person to assist in the office.

gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONTRELLE B. 
Évaluation :
3

A little more customer service..., The single attendant seemed overwhelmed and irritatted....

Charles M. 
Évaluation :
5

Good and professional service by their team member Anthony Bell. Thanks buddy.

ZAIN F. 
Évaluation :
5

My experience was wonderful! The young man that helped me was amazing, well respected, patient and very knowledgeable! You all are blessed to have him apart of your team!

Shaylah T. 
Évaluation :
3

smooth, comfortable ride

Richard H. 
Évaluation :
5

Nothing that I can think of at this time. Friendly, courteous representatives.

GLORIA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edith C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

The young man who checked me out on FriDay evening, 11/6, was kind, competent, & very customer service oriented, as was the young man who checked me back in on Saturday afternoon, 11/7/20. Kudos to Uhaul, Westview for Hiring and retaining such excellent staff. I will definitely return as needed!

MARY D. 
Évaluation :
5

so far so good

HASSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy G. 
Évaluation :
2

Customer parking/parking lot area is terrible. Only one employee, so very slow service. Don't try to reach by phone - when calling to confirm my reservation, I got left on hold for more than 30 minutes.

Ellen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adamaah G. 
Évaluation :
4

Rien

kaseim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

The employees are very nice and I had no issues.

IESHA H. 
Évaluation :
5

Please insure the starting gas level on the contract actually matches what is in the truck. Thanks

Edward B. 
Évaluation :
5

Good service

william R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian E. 
Évaluation :
4

Should make sure all fluids are topped of. The power steering did not work in the truck

TERRELL S. 
Évaluation :
5

Waiting time is too long.

KEVIN S. 
Évaluation :
5

Everything was great, no complaints especially during this pandemic. Thank you for a great experience. Alfreda Adams

alfreda A. 
Évaluation :
5

Close the Windows so the interior is not wet when you first get in the vehicle. Most renters would not have paper towels with them to wipe down the interior. Merci.

CATHERINE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAELSCOTT G. 
Évaluation :
5

Thanks

Damien L. 
Non reviews have been submitted for this location.

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