Customer Reviews for U-Haul Box Store of Downtown

5 584 évaluations

100 Valencia St   San Francisco, CA 94103
(S Of Market)

(415) 864-3328

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(415) 864-3328

100 Valencia St
San Francisco, CA 94103
(S Of Market)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

This company tried numerous times to take money out of my account without my authorization. They tried to take out 1 161 dollars from me as well as 83,49 and a 471,79 charge that was posted to my account I was not notified of these changes and I had to close my card because they were doing fraudulent things . The corporate was disgusting when it came to handling my situation and they have failed to reimburse me my money

Cyerra W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leilani M. 
Évaluation :
5

No need for improvement - Jon Holt (and 2 other gentlemen at the store) did an amazing and efficient customer service. I had zero issue at all, and would definitely come back for any future uhaul needs. Merci les gars!

Kenta K. 
Évaluation :
5

Jon Holt took care of me and was informative, friendly, and efficient.

Phil S. 
Évaluation :
5

Our U-Haul experience here was really great! Jon is super helpful with checking us in and answering all of our questions. The entire team there is very friendly and patient. Thanks to you, our U-Haul experience went very smoothly!

Xijie L. 
Évaluation :
5

The customer service at this location is stellar! The General Manager, Mr. Dacayanan creates a welcoming environment making the stress of moving considerably less. The transaction was flawless & smooth & could not be more perfect. UHaul might want to consider him as an instructor for customer service as this is key for an business' success!

Diana F. 
Évaluation :
4

The Uhaul associate John Kirk was excellent.

Jonathan S. 
Évaluation :
5

The workers at this U-Haul location went above and beyond for me. I showed up 5 minutes before closing and they greeted me with such kindness and really helped me through the whole process of getting a rental. Big thanks to John, Effren, and Jalen!

Christian S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie A. 
Évaluation :
5

Jon Holt was super helpful and knowledgeable at the counter

Tyler B. 
Évaluation :
5

Efren was awesome and helpful.

WILLIAM F. 
Évaluation :
5

Mariscio was really great. Nice, attentive. My favorites are now Andrew, Mo and Mariscio. Awesome!

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimi H. 
Évaluation :
5

The staff at this location were exceptional. They were extremely kind and professional. They made this experience very positive. I would highly recommend giving them a raise to retain them at this location. Finding staff that are that phenomenal isn't easy to come by so focus on retaining them.

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario Manuel P. 
Évaluation :
5

John Holt is a very respectful and helpful staff member.

Ariyan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor S. 
Évaluation :
5

You employee Frank Andrew Dacayanan was efficient and very helpful. He clearly worked hard and had a great attitude.

KYLE L. 
Évaluation :
5

Unfortunately, there was probably a overnight guest in my uhaul. I noticed the cab was open when I picked up the truck but didn't think much of it! Then noticed the scent of urine once I got home and started loading my stuff in. I was crunched for time with this move, so instead of returning the truck, I grabbed some gloves and got down to business cleaning it with some Lysol. I mentioned it to the kind Manager, Drew, upon drop off and he was very apologetic. Additionally, an extra special shout out to John who got me checked in for my rental. He was thorough, playful, and the kind of person you'd want on your team!

Meagan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline E. 
Évaluation :
5

The employees at this location are amazing, every time. On this most recent rental, they were especially efficient during pick up. They ran me through all the details clearly, but also concisely and quickly without wasting my time. We will definitely come back to this location.

Marc L. 
Évaluation :
5

Was impressed by the friendly service, especially Andrew. Process was easy from pickup to drop-off, and the prices were fair. Would use again if in need of a cargo van. Merci!

TODD G. 
Évaluation :
1

The vehicle was extremely dirty, both inside and outside. Currently there is a heat wave in San Francisco and couldn't use the AC because it started blowing excessive amounts of dirt when the AC was turned on (thus, it had to be turned off and unusable).

Jorge Martin C. 
Évaluation :
5

Parking brake is broken and it cost me badly

GREGORY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer H. 
Évaluation :
5

Air conditionong in truck not working. Knob broken off drivers side window crank lever.

JAMES R. 
Évaluation :
5

Stay the same way you are.

JEFFREY F. 
Évaluation :
5

Frank is the best! !

deanna P. 
Évaluation :
5

My photos of the truck's dings, scratches and wear could not be uploaded to the UHaul site. Please update your software to allow users of Apple products and the Safari browser, to verify/confirm at pick up and at return. I used to hate going to the Valencia St. store because of the former staffing, or lack there of. However the gentlemen who now staff the Valencia St. store (on Aug 29 & Sep 1, 2022) were all very nice, helpful and smiled! Ohh now I will return!!

Robert D. 
Évaluation :
5

The guy checking me in was very efficient and helpful. So easy to get in and out.

Christine F. 
Évaluation :
5

My vehicle was not in great shape but got the job done. The staff is excellent and super helpful and friendly. Great job with the store customer service team.

Homer H. 
Évaluation :
1

One of the worst experiences of my life. I was verbally attacked, and most importantly, I was not safe. I have never used U-Haul and this will be the last time. I rented a truck to help a friend move last weekend but upon picking up the rental, which I had reserved prior, I was verbally attacked by multiple people in the U-Haul store (100 Valencia St., San Francisco). They made me tremble while I was completing my transaction, and after finally leaving the store I cried to a young couple who had been in the store when the chain of events first began, which most of the people who had verbally attacked me, had not been in for at the start of these unfortunate events. Additionally, the store manager refused to help with the situation and simply watched the entire event. His name is Frank Andrew Dacayanan. Today, I received a call back from Frank Andrew about my complaint; he was incredibly rude and condescending to me about the event which took place this weekend. So much so, that he took the liberty of telling me he thought I was in the "wrong" in this matter and not once apologized for his poor management and the hostile event which took place. And he certainly didn't apologize for how he spoke to me on the phone today, too. Apparently, at this U-Haul location, the phrase, "the customer is always right" is an unknown phrase, and customers, especially female customers, are treated with hostility and cruelty. I can't stress enough how traumatic this event was as a woman and woman of color who was alone in a shop with half a dozen men and one older woman who began the attacks on me. I highly advise others not to use U-Haul again, especially at this location and especially as a woman or woman of color. The team has poor leadership, is insensitive to gender and race, and struggles with managing crises.

Daylin R. 
Évaluation :
5

The staff was clear, friendly and helpful and scheduling, checkout and return.

Adam S. 
Évaluation :
5

Clearer instructions about returning after hours before we arrived at the location. The customer representatives there were extremely helpful once we got there though!

Pisut T. 
Évaluation :
5

Give Jalen a raise, he provided wonderful service

Leotie F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim M. 
Évaluation :
1

I am deeply disappointed by the additional charges that appeared on my invoice. I intend to dispute them but the entire experience has made me question the integrity of this franchisee.

Theodore L. 
Évaluation :
5

Mo, the employee that helped me pick up and return, was by far one of the kindest and most motivated customer service reps I have worked with in general. They helped me find my vehicle, had pleasant conversation, and brought me the key to the lot. Upon return they made sure that I had everything in line and were able to ensure that the vehicle was returned correctly despite my confusion. They were able to effectively finish my transaction with U-HAUL and I would recommend this store, with Mo as the rep, 100 %.

Samuel S. 
Évaluation :
5

Merci!

BERNARDO U. 
Évaluation :
5

Excellent service à la clientèle

SEAN F. 
Évaluation :
5

A+

Yolanda R. 
Évaluation :
5

Staff went above and beyond for me, they were always nice to me and took good care of me

Nicholas T. 
Évaluation :
5

The whole team at U-Haul San Francisco did a great job accommodating us at both pick up and drop off!

John C. 
Évaluation :
5

Efren was AMAZING. He was kind and helpful to all customers. I felt bad, as he was the only one working with a large crowd, but he had a great attitude and got the job done!

Kelson R. 
Évaluation :
2

The document listed the initial mileage as 20107 mi, while it was actually 20391. I informed the U-Haul employee about that discrepancy and he said that he will corrected on his computer. This was not done and I was overcharged for 284 miles. I wonder if other customers have similar experience.

Igor T. 
Évaluation :
5

Frank Andrew Dacayanan did a great job. He was courteous and efficient. I was very impressed by him and his professionalism. The entire experience was great, much of it due to Andrew!

Mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Really easy registration & drop off experience, The representative was super friendly and helped me find the supplies I needed!!

Sarah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jillian L. 
Évaluation :
2

I was given a truck with an empty gas tank, which I was forced to fill, and you didn't reimburse me for the gas. Awful.

Steven B. 
Évaluation :
5

Mo and Jamel are great

steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ellenita G. 
Évaluation :
5

The agent and I both forgot about the bridge toll. So I really don't have any information about that. I think this is an excellent place with excellent people I've used it like five times.

Paul P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
5

Personnel amical.

Charles D. 
Évaluation :
1

Charge the rate it was quoted and not add on additional charges that were neither disclosed in our agreed-upon

Steven E. 
Évaluation :
5

The attendant was excellent! Awesome customer service.

Jennifer O. 
Évaluation :
5

The self serve vehicle return was a breeze and the person I spoke with "Mo" was courteous and professional. Maybe this location should be an example how to run a Uhaul franchise.

MICHAEL A. 
Évaluation :
5

No need to improve! The employees that we encountered at this location were extremely friendly and helpful. Will rent here again.

Alexandra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS G. 
Évaluation :
5

Efren Berra was great. walked me through everything and provided excellent service.

steven B. 
Évaluation :
2

Questionable customer service. Filling up the gas ourselves and paying per mile makes no sense. Another person there couldn't check out after hours.

Clara D. 
Évaluation :
5

I was quute pleased with the customer service provided. The young man who assisted we at the counter and the one who provided me the u HAUL were both very proffessional and heloful. I appreciated their abikity to answe all questions that I had.

Wanda H. 
Évaluation :
4

U-Haul should have a better app to power self-serve pick up and drop off. For example, when I dropped off, there was no way to take photos of the vehicle to confirm its been dropped off. It didn't feel secure. Getaround (a car rental service) has a fantastic app where I can unlock the car from my phone, take photos and submit any issues directly into the app, including customer service. Re: Location, I returned my truck after hours and the parking was unclear if it was actually legal to park there - lines were faded and the truck looked like it didn't fit properly, but no one flagged this that it was OK.

Gianna F. 
Évaluation :
4

Excellent service by personnel in both the office and the lot.

Mark S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alaine W. 
Évaluation :
2

The tire was flat, the battery on the car died even though nothing was left on. The location didn't have enough spots to park car returned after closing even though it had been entered that I would return the car at that time.

Genevieve P. 
Évaluation :
4

make the clearance a little easier, for example today I gave other people's phones to confirm my identity. and this Sunday morning. no one answered the phone.

Timur F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

The experience was excellent from start to finish. Staff were nice and very accommodating

daniel M. 
Évaluation :
5

Efren B. at front desk is extremely helpful answering questions, delivers the vehicle quickly, an overall positive disposition which is greatly appreciated as often customers are stressed with a move and he makes this part of it better. I want to highlight Efren's great representation for uhaul !

Rodrigo R. 
Évaluation :
3

Why is there a surprise fee when you arrive? I now can't tell what other locations have this fee but I would have looked elsewhere to avoid this

Isabella J. 
Évaluation :
4

Nothing. Please make a note that particularly Efron but also Ana were highly responsive to our needs, and friendly as heck to boot. Thank them both for me . . .

Dale B. 
Évaluation :
1

I never write reviews but using UHaul was such an expensive mistake and such a poor experience. When I was asked to assess the condition of the vehicle before leaving the location, it was backed up against a wall in a dark garage so closely that I could barely see the back of the vehicle. Within a few minutes of driving on flat road, a piece of the vehicle literally just started coming off. When we arrived at the location the attendant said they didn't know what we should do and basically refused to speak with us. Now I am being charged $150 for damage I did not cause and could not assess beforehand.

Samantha P. 
Évaluation :
5

Jon was very helpful!!

Abra J. 
Évaluation :
2

1. I was late for an hour, another renting period get charged and actual fee paid doubled to my budget, this is not fair 2. The checking in process wait is long, and the van parking site is far from the office

Nan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodrigo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tod S. 
Évaluation :
5

My experience was really great. The staff there were very helpful. The equipment the location and the staff made it very easy to do what I needed to do and I thank them

Gina D. 
Évaluation :
3

Unexpected $13,95 location fee that was not shown in estimate

Randall G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natsumi I. 
Évaluation :
4

Efren was just terrific and made sure I had everything I needed. Both he and Andrew were welcoming, helpful and made the entire process smooth and easy. I would absolutely rent from them again. Excellent service à la clientèle. Kate

Kathryn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith T. 
Évaluation :
3

I feel a bit swindled. Your vans advertise $19 + mileage, through inflated scare tactics you make the $25 insurance seem necessary, and then throw in a location fee amid other charges. On top of that, when I put $15 of gas in the van and started it back up, the needle hadn't moved, prompting me to put in another $15, which then overshot the intended level by 2x. Your clerk told me I'd receive a credit for that, which I did not. I will not use you again, and I will actively recommend whichever other service I utilize to my community.

Graham O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie Y. 
Évaluation :
5

This was my first time driving a commercial Van and I enjoyed the experience. Very easy to handle; excellent visibility.

Wondie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L. 
Évaluation :
5

Using the mobile app to check out the rental was clunky and confusing.

Janell U. 
Évaluation :
5

Exceptional, friendly service

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel T. 
Évaluation :
5

Positive review 5 stars. Super easy ordering, pickup and drop off. Clean and in good shape, better than expected gas mileage for a 10' truck

Paul M. 
Évaluation :
2

Record the proper gas level. I got charged an extra gallon of gas when I returned it at the same level. Have people available. When I came in to pick up my rental there were 3 people. I asked where to park ( down the street ) and when I came back 2 of them had disappeared and there was a line of people waiting to be helped.

Michael R. 
Évaluation :
5

Good trucks not problem

Fernando D. 
Évaluation :
5

Best personal in this location

Salim M. 
Non les évaluations ont été soumises pour cet établissement.

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