Staff was very helpful and patient in helping an old person through the Digital process.DONALD H.
Customer Reviews for U-Haul Box Store of Downtown
Pour nous contacter
San Francisco, CA 94103
(S Of Market)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Your app website doesn't work for check in or check out. It asks for location but doesn't work on my phone or my friends. I have location services enabled for the safari and chrome apps. And within the app it's enabled too. But uhaul website complains of not getting location.KENZAN B.
Le client n'a pas laissé de commentaire.Stephen Y.
Le client n'a pas laissé de commentaire.PUREVSONOM N.
Unprofessional and negative experience with this branch of Uhaul. In the past I have had great experiences with various U-haul centers -- so it was an unpleasant surprise.ELIZA D.
I was sent to 2 pick-up locations that had broken down or missing vehicles. When I went to the Valencia office, the clerk was impatient and rude. I was supposed to receive a 50 $discount for the problems, but that hadn't happened and I spent over 50 $in taxi fares driving to all the different locations I was sent to.EDITH K.
You could stop lying. Your truck was advertised at 19,95 $ + 0,79 $ per mile; this would have resulted in a bill for 53,13 $ (I drove 42 miles.) But you also charged me for an "environmental fee," a "facility fee," a "healthcare surcharge." and a "rental tax." If you cannot afford to rent the truck for 19,95 $ & 0,79 $ per mile, and find that you need 20 $more to continue operating profitably, the adult thing to do would be to advertise the truck at 39,95 $--not make up ludicrous fees and hope that your clients are too stupid to notice that you do not, in fact, have rentals on offer at 19,95 $ It's a pleasure to do business with honest people; that's what I'll do next time. You might try being honest, rather than insulting your customers as you have done today.Edward R.
Le client n'a pas laissé de commentaire.LOUIS M.
Excellent customer service , I will continue coming to this location when I need a rental .MARVIN P.
I was confused by the placement of the return equipment sign. I thought that it was pointing at the front lot rather than the back lot. Signage could be better.Dennis Z.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Kathleen B.
Staff can be more professional handling the phone call.ERKAN Z.
The morning pick up Rep was great But the Return guy smells like weed when I walked in to the store no one was there someone showed up smelling like weed I told him i got a complaint about the truck and he doesn't really pay attention to my complaintLuis M.
Le client n'a pas laissé de commentaire.prithvra D.
Felt like a tip off. 92 dollars with gas for 2 hours when you advertise on trucks for 19.95.SCOTT L.
The employee was very pleasant and professional. However, the extra or â€œhiddenâ€ charges were not explained until I got the bill. If the charges that I am questioning or contesting are resolved my opinion will of course change. Meantime, it feels like false advertisingWilfrido C.
Le client n'a pas laissé de commentaire.Jason M.
The staff charged me for gas/insurance (which i opted out of) upon returning my vehicle. I sat on hold for hours trying to figure out how to fix the charges and am still here unable to get a refund.MAX K.
Le client n'a pas laissé de commentaire.CARLOJACOB D.
Le client n'a pas laissé de commentaire.Andrew L.
June was very helpful and knowledgeableGLORIA T.
Le client n'a pas laissé de commentaire.POOYA E.
Le client n'a pas laissé de commentaire.Joselle M.
Le client n'a pas laissé de commentaire.BRYAN F.
Le client n'a pas laissé de commentaire.Marcia A.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Edgardo G.
I was supposed to pick up my truck at Masonic and Fell and it wasn't there and I wasn't notified. It was an awful experience that I even had to go to 100 Valencia where the staff was awesome.MOLLY R.
Le client n'a pas laissé de commentaire.Mariangela S.
Le client n'a pas laissé de commentaire.Gene C.
Le client n'a pas laissé de commentaire.JOSE E.
If we could park in the spot we rent the uhaul from - that we make things easierMichael R.
I would never use this location again nor would recommend it to anyone. The employees there are unprofessional and deceitful. I was not giving accurate information and they were trying to charge hidden fees. Also there was some young punk kid, maybe 12 years old being very rude and disrespectful. You guys need a much more professional crew to run this location, especially that this location is considered a downtown location and you even charge a premium fee to use it.VICTOR H.
parking is painful here and the online pickup didn't work, but otherwise everything was fine.MARK E.
The lock on my vehicle's door latch was not taken off before I exited the location. I didn't realize this until I got to my house to start loading up the truck. I then had to drive all the way back to the Uhaul store to have the lock removed which cost me significant time, money, and stress.Justin M.
Vehicle was filthy. Hadn't been cleaned since last rental. Rental papers from May 5 (it's late JUNE) were on the floor of the truck. On site check in guys were awesome, but the actual vehicle was beyond gross.David H.
Very friendly and helpful personal early in the morning, great!JOACHIM M.
Work on your reservation system. Your system was down on two out of the three days I rented a van this year!John D.
I was randomly charged 30 $for fuel despite returning the truck with the same level of fuel as when I took it out. I filed a contestation during check out but no one ever replied and they just charged my credit card for that 30 $. I still have not heard back about a refund.Jacob Z.
Thank you for excellent service and help to employee, named June.WILLIAM S.
Truck was not clean and fuel level was incorrect.Simon T.
Le client n'a pas laissé de commentaire.Dirk M.
I got ripped off please contact me immediatelyBYRON E.
Not happy with the quality of vehicle. The gas economy was very poor and the hand brakes need repair.SURYADEEP G.
Le client n'a pas laissé de commentaire.guillermo S.
Le client n'a pas laissé de commentaire.Katharine G.
Le client n'a pas laissé de commentaire.REILLY W.
You could employ friendlier and helpful customer representatives!MACARIO D.
Le client n'a pas laissé de commentaire.Vincent T.
Le client n'a pas laissé de commentaire.VALYAN E.
This was my first time renting a truck from U-Haul. I decided to try it out because of my positive experiences with buying boxes, tape, and tools when I've moved apartments. Today however I learned the dark truth about the scam that is vehicle rentals. In the morning I went online and reserved the 9-foot van for 12:30pm. I had no trouble dodging the digital upsells and was satified with the estimated 45 $cost. Vehicle pick up also went smoothly. The staff was friendly and the app mostly worked. 50 minutes later, with the job successfully handled, I dropped off the keys and headed home euphoric with the feeling of a job well done. I should have known better; that one ought not rent a truck for less than an hour unless it's a matter of life and death. At 3:30pm I received an invoice. Here it is, summarized and annotated: 19,95 $ - Base Rental - As advertised, no complaints. 5,00 $ - Furniture Pads (6) Rental - Upsold on these, good job Sales team. 1,26 $ - Mileage Fee - Seems fair to me. 3,50 $ - Taxes - About 13 %. 15,03 $ - Fees - Environmental, Facility, COVID. Sketchy, but fine. 25,00 $ - Cleaning Fee - What the fuck? ------------------------------------------------ 69,80 $ - Total - Rounded _up_ for my convenience. Per the email's instructions, I called customer service to start a dispute. After 40 minutes on hold I was connected with a friendly representative who informed me that site manager had tacked on the ridiculous 25,00 $ fee because "the staff had to refold the furniture pads." It was at this point that I finally understood my folly and embraced the cunning of the Arizona-based publically traded company. I had been had! I begged the representative to let me return to the storefront to fold blankets for 4,17 $ a pop. No dice. So the fee stands. Congratulations to the corporate office for extracting an additional 95 % percent fee for absolutely nothing. You deserve it. I'm proud of you. I love U-Haul! MarcosMARCOS G.
Le client n'a pas laissé de commentaire.Pablo R.
Charged me for gas but did not communicate to me beforehand that I would need to fill up tank. Contract was not sent to me until after I returned rental.Justine W.
Le client n'a pas laissé de commentaire.Douglas C.
Didn't include the things I ordered. Employees were rude on multiple accounts. I keep using UHaul because I have no other options in my area, but they are consistently a terrible experience.Travis P.
Incorrectly assessed liability and damages of broken door. Employees were rude, belittling and do not understand the difference between causation and correlation.YI Z.
The truck was good but the employees were not very friendlymaria B.
Le client n'a pas laissé de commentaire.EDWIN B.
Parking and access/egress is tight and a little more helpful signage would be welcome!MILESFRANKLIN L.
You could have an app and a website that are not full of bugs and you could have friendlier staff. The last person I talked to, when I gave the keys back, was great. Everybody else I encountered (that's 3-4 different people) were unfriendly and unhelpful.Julie J.
Le client n'a pas laissé de commentaire.Kyra W.
Le client n'a pas laissé de commentaire.Richard C.
The truck was parked at a spot that was impossible to get out, the app is horrible it was giving me so many error messages while trying to follow the check in process. The people at the location had very bad customer service, I would never go back or tell anyone to go to this location.Kyuhee K.
Counter Agent Mo provided me with outstanding customer service. It is due to this experience that I would recommend this location to a friend.Kelly D.
I was not provided with any information regarding what to do with the vehicle after hours. I was very worried about getting charged extra and not knowing where to park the vehicleIan W.
Le client n'a pas laissé de commentaire.Briana G.
Your system was very slow. The check in on the app was taking longer than 15 minutes to go through so I had to go inside and even then it was a bit slow.Paul L.
No problemsP F.
Nothing.everything was spot on.MOUNIR M.
The employees at 100 Valencia in San Francisco mission are the best. So personal!Lillie S.
Le client n'a pas laissé de commentaire.Deborah W.
Employees are great at 100 Valencia in Sf Especially the woman milie. U-haul take care of your employees, good employees are hard to find. I know by experience, I my own businessLILLIE S.
I'm told assistant I don't want CDW cover but end up I'm got charged for that. never do u-haul againPHOEMSAKUN S.
The van had spills in the cup holder area and the inside was generally not well cleaned. The service member was incredibly kind and helpful though!F William W.
Disclosure about your pricesBernardo W.
I arrived 15 minutes early to my appointment to be told had I arrived 15 minutes later I would not have been able to pick up my order. The store was not scheduled to close for another 30 minutes. When I returned my vehicle I was unable to confirm my location on the U-Haul website. There was no bypass option. I had to reset my app password and use the app to return the truck.Justin L.
Le client n'a pas laissé de commentaire.Deborah W.
Le client n'a pas laissé de commentaire.Maxim K.
Le client n'a pas laissé de commentaire.shashank S.
I am a 100 % satisfied customer with the U-haul location on Valencia st. Is a very quick in/out, very helpful staff . I would definitely recommend this location to anyoneMarvin P.
Le client n'a pas laissé de commentaire.Piotr B.
I was charged 10x too much for gas. Not cool.DEAN G.
Le client n'a pas laissé de commentaire.Maria S.
Very nice crew welcomed me. No roblems.P F.
The uhaul stunk of smoke and I found 3 cigarette butts on the floor in front of the passenger seat. Pretty gross, especially because we had to drive for 4 hours with our stuff in a stinky van.Anh O.
It was meh. The dudes didn't really care and weren't up to speed on the online checking experience.TYLER L.
The van said oil change required; I tried to use the Uhaul website to pick up the van but the van was parked behind another truck and I ended up having to go into the store anyway. After hours drop off procedure was unclear.Elizabeth S.
Le client n'a pas laissé de commentaire.MCKENZIE B.
The location and attendants and rental experience were great. what was TERRIBLE was the after hours return experience. I tried unsuccessfully to log on to go return my vehicle for close to 20 minutes, then called your 1800 number to ask for assistance, and the person I was talking to kept trying to get me to do it online after I already told him that wasn't working; after about 5-10 minutes of this he just hung up on me! definitely left a VERY BAD impression on me.Carlos C.
The young man that met us when dropping off the van was extremely helpful.FELICIA K.
The cleaning should be every day since it is under the central freeway need cleaning oftenGerman M.
I don't remember the woman who helped me but she was incredible! Helpful, friendly, and patient. I've never had a bad experience with a Uhaul employee before, and yet she still went above and beyond!Robert T.
The Valencia Street location is staffed with knowledgeable and friendly people. They are great to deal with and made the process easy. The U-Haul online experience, not so much. The website is buggy and you end up doing things twice. Once online and once in person which you sought to avoid by doing the online thing in the first place. Lucky for you the employees are great and will speed you along.Linda C.
I don't like having to pay for so many FEES ! U-HAUL IS UNFAIRLY CHARGING THE CUSTOMERS FEES THAT IS THE RESPONSIBILITY OF U-HAUL'S COST OF DOING BUSINESS. I'M GOING TO LOOK INTO RENTING FROM PENSKE NEXT TIME I NEED TO RENT A VAN OR TRUCK. U-HAUL IS JUST A CONVENIENT LOCATION.Ward L.
Le client n'a pas laissé de commentaire.Adrien B.
Excellent customer service, I made the reservation online came to pick up the vehicle and it took no more than 5 mins . Would highly recommend this location 100 %Marvin P.
Another van was parked very close to me so it was difficult to get in at firstKyle H.
Le client n'a pas laissé de commentaire.Giuseppe S.