The guy behind the counter was great! The one who was moving the trucks at the end of the day was rude and abrupt. Needs customer service classesTeryl L.
Customer Reviews for U-Haul Box Store of Downtown
Pour nous contacter
San Francisco, CA 94103
(S Of Market)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was the second time I rented from this location. The process was simple and easy to use. In and out with easy return process. Andrew the counter person was especially friendly and helpful. 5 stars Andrew S.
I was given incorrect information on the rates of driving extended miles passed the allotted mileage that was estimated during the rental process in-store. I was charged extra in a completely different deal that was not mentioned when stating that I could potentially drive more than the estimated 250 miles. So I would recommend for better discretion on describing rates and terms when renting from U-Haul.Salomen A.
I just wanted to say the Gentleman that checked us out was fabtastic! I wish I could remeber his name. He made a stressful situation a breath of fresh air!Leeanne S.
All goodthomas F.
The crews are smilingRoberto A.
Le client n'a pas laissé de commentaire.ROGER Y.
Efren was very polite and helpful. Great experienceGregory T.
The mobile phone check in process was really long and tedious, and I still had to go inside twice for assistance â€" once to get the lock box open and once for missing equipment. I rented two furniture dollies, but the van was empty when I got the keys. Had to go inside and ask, but was told there were no more dollies and they would take it off my reservation. I told them I couldn't move my furniture if I didn't have a dolly. They eventually found one that someone else had just returned. The van also had NO gas when I picked it up - the empty light was on - so I had to immediately go to a gas station before I could even start my move. Y'all should really put at least something in the tank when renting out vehicles. All in all, it took an hour for me to actually leave and begin my move â€" a ridiculously long time.Lauren J.
The guy running the desk needs a raiseJeremy D.
Le client n'a pas laissé de commentaire.sharon S.
The first van I was given had a broken side door. I caught it before driving away so I had to wait for a new van. The contract I was given had extra insurance and moving blankets added to the cost, both of which I specified I did not not want in my on line reservation order.Blair H.
Appreciate the thorough help of the Sunday crew! Have been going to this location for years and will keep coming back!mariella D.
Le client n'a pas laissé de commentaire.Chloe G.
Great and quick service.Jose L P.
The people inside the Valencia store are great. Explained everything will the person who checked me out was very friendly and nice.Carlos O.
Pricing felt a little opaque, I'd of appreciated the estimate online to be the same as in person. Other than that it was a good experience, I appreciated that Jaylen worked with us when we got stuck in traffic.Michael W.
Le client n'a pas laissé de commentaire.Roger Y.
Jalen was welcoming, friendly and helpful! Give him a raise!!Stuart M.
Le client n'a pas laissé de commentaire.Angie D.
Le client n'a pas laissé de commentaire.Jake K.
Tried to charge me for gas that wasn't missing. If they can't read an odometer or gas guage. Take pictures of everything.Candace C.
The checkout clerk was super nice and helpful as well as the lot attendant who took our vehicle when we returned. Overall the whole experience was great and really helped to make the move much less stressful. Merci!Jennifer C.
Le client n'a pas laissé de commentaire.Penelope M.
Jon, the gentleman behind the counter is a gem. Helpful, thorough and patient.Lawrence C.
Le client n'a pas laissé de commentaire.Jenn W.
Le client n'a pas laissé de commentaire.Amanda T.
Efron was outstanding help 10/10Alexandra H.
Le client n'a pas laissé de commentaire.ROBERT P.
Le client n'a pas laissé de commentaire.Kevin H.
The General Manager was very professional and I witnessed him providing excellent customer service to other customers as well. This is how you keep repeat customers such as myself. Merci.JOHN D.
The location after hours is a horrid. It is dirty, disgusting, and dangerous. Furthermore, there is an after-hours fee that no one told me about!Dinislam T.
Le client n'a pas laissé de commentaire.Roberto A.
If the customer needs help you have to helpYAHYA A.
Le client n'a pas laissé de commentaire.Alec D.
I expected this process to be quick and easy, and it really wasn't. I would suggest informing the user prior to pickup, what to expect upon arrival and reduce the administrative process by completing it during scheduling. I was at location for pickup at 1P as scheduled. I was not driving out of the UHaul parking lot till over half pass the hour. Not a fun way to start what was going to be an already stressful task in a rented vehicle.Golbert B.
Well organizedRoberto A.
Staff was great, especially the dude with the mustache. Thorough explanations and a great rental experience, thank you!Nicholas B.
Manager assisted us with check in and was very kind and professional.Kathryn K.
The attendant in the pickup lot was really able to help me out a lotShaishav G.
Le client n'a pas laissé de commentaire.Janiyah B.
Le client n'a pas laissé de commentaire.Aleksey K.
They gave me the van low of gas and I could not even arrive to the gas station.ANA Belen B.
Le client n'a pas laissé de commentaire.Joseph M.
Would like to know if I can be refunded for the extra gas I put in the van?Jenebrith P.
While this location was above average and the service was good; I will not be renting from UHaul again if I can possibly avoid it. Your online only check-out process did not work, every time I attempted to upload a photo, which was required, the website crashed and reloaded I was thus unable to complete the check-out and note the discrepancies in fuel and mileage. As a result I was charged for 4 gallons a fuel that I did not use. I will avoid using UHaul and will tell my friends to do the same.Patrick A.
The staff were friendly and efficient.Jennifer R.
Jalen Wilder was super helpful - helping us find and move all our moving supplies, rent a U-Haul at the last second and even helped us overcome some technical glitches. Moving is a stressful time, and this location helped take that stress off of our shoulders.Nathaniel A.
Le client n'a pas laissé de commentaire.Richard S.
Great job by counter folks too!Michael N.
Make a bathroom available to customers! The staff was friendly and efficient, except they were not authorized to let me use the toilet. I had to relieve myself in the parking lot.Peter R.
Poor customer service. Charges are not clear at all. There's no breakdownnasreddine G.
We would honestly like a refund.ENRIQUE E.
Le client n'a pas laissé de commentaire.SHARON D.
Le client n'a pas laissé de commentaire.Ronald C.
All good - definitely need to hold on to valuable employees - they are your greatest assets: Thanks to John Hold, Efron B and Jalyen Wilder K.Randall I.
Le client n'a pas laissé de commentaire.Lawrence P.
I wish it was required that customers have to return the vans/trucks with half a tank. I got there at 7am when you open because I was in a hurry and my first Van's gas tank was at empty and then I asked for a different van and the second one was in empty. I didn't factor in time to go straight to the gas station (Empty light when on when I left the parking lot) . It was a frustrating start to my day. The staff were very nice, efficient and helpful.elizabeth M.
John was very efficient, friendly and helpful.JUSTIN S.
The customer service rep at pickup was grumpy and abrasive throughout the process. A different person helped me upon return, and he was the polar oppositeâ€¦friendly, upbeat, and accommodating.James B.
The employees here went above and beyond to help me.Julia K.
The u haul I reserved was not available upon arrival, the total cost was misrepresented upon arrival, and there was not parking available for after hours returns.Joseph M.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Paul O.
I am writing to complain about my rental. The uhaul facility I picked up from was very poorly run. I had to ask one of the employees to come out 3 times to look at the dent on the door of my rental. I tried uploading a picture of the dent to the webpage, but the webpage would not let me continue beyond confirming I rented a dolly. So I asked the employee to come take a look at it. They made note of it, but when I got to my destination and turned it in , they charged me for the dent. Please refund me the charge for the dent as it was already there when I picked it up and did my due diligence to make note of it. The website did not work or allow me to make note of it. Attached is a picture of the dent from when I picked it up. Please see attachment Again, please refund my card the $199,39 charge for the dent that was already there. Thank you,Richard T.
Le client n'a pas laissé de commentaire.Renee M.
Le client n'a pas laissé de commentaire.Mike S.
Staff was friendly and helpful. Truck was clean.Dennis A.
I dropped the van off with 1/4 tank of gas. They wrote it down as 1/8 tank and tried to charge me $51 for gas. I had to come back the next day to show receipts that I refilled it and get a refundCraig M.
This company tried numerous times to take money out of my account without my authorization. They tried to take out 1 161 dollars from me as well as 83,49 and a 471,79 charge that was posted to my account I was not notified of these changes and I had to close my card because they were doing fraudulent things . The corporate was disgusting when it came to handling my situation and they have failed to reimburse me my moneyCyerra W.
Really impressed by the knowledge and professionalism of the staff at this facility. I would definitely recommend this location to anyone looking to rent a van.Paul B.
Le client n'a pas laissé de commentaire.Leilani M.
No need for improvement - Jon Holt (and 2 other gentlemen at the store) did an amazing and efficient customer service. I had zero issue at all, and would definitely come back for any future uhaul needs. Merci les gars!Kenta K.
Jon Holt took care of me and was informative, friendly, and efficient.Phil S.
Our U-Haul experience here was really great! Jon is super helpful with checking us in and answering all of our questions. The entire team there is very friendly and patient. Thanks to you, our U-Haul experience went very smoothly!Xijie L.
The customer service at this location is stellar! The General Manager, Mr. Dacayanan creates a welcoming environment making the stress of moving considerably less. The transaction was flawless & smooth & could not be more perfect. UHaul might want to consider him as an instructor for customer service as this is key for an business' success!Diana F.
The Uhaul associate John Kirk was excellent.Jonathan S.
The workers at this U-Haul location went above and beyond for me. I showed up 5 minutes before closing and they greeted me with such kindness and really helped me through the whole process of getting a rental. Big thanks to John, Effren, and Jalen!Christian S.
Le client n'a pas laissé de commentaire.Stephanie A.
Jon Holt was super helpful and knowledgeable at the counterTyler B.
Efren was awesome and helpful.WILLIAM F.
Mariscio was really great. Nice, attentive. My favorites are now Andrew, Mo and Mariscio. Awesome!Steven B.
Le client n'a pas laissé de commentaire.Jaimi H.
The staff at this location were exceptional. They were extremely kind and professional. They made this experience very positive. I would highly recommend giving them a raise to retain them at this location. Finding staff that are that phenomenal isn't easy to come by so focus on retaining them.Sarah H.
Le client n'a pas laissé de commentaire.Mario Manuel P.
John Holt is a very respectful and helpful staff member.Ariyan D.
Le client n'a pas laissé de commentaire.Chirag A.
Le client n'a pas laissé de commentaire.Eleanor S.
You employee Frank Andrew Dacayanan was efficient and very helpful. He clearly worked hard and had a great attitude.KYLE L.
Unfortunately, there was probably a overnight guest in my uhaul. I noticed the cab was open when I picked up the truck but didn't think much of it! Then noticed the scent of urine once I got home and started loading my stuff in. I was crunched for time with this move, so instead of returning the truck, I grabbed some gloves and got down to business cleaning it with some Lysol. I mentioned it to the kind Manager, Drew, upon drop off and he was very apologetic. Additionally, an extra special shout out to John who got me checked in for my rental. He was thorough, playful, and the kind of person you'd want on your team!Meagan D.
Le client n'a pas laissé de commentaire.Pauline E.
The employees at this location are amazing, every time. On this most recent rental, they were especially efficient during pick up. They ran me through all the details clearly, but also concisely and quickly without wasting my time. We will definitely come back to this location.Marc L.
Was impressed by the friendly service, especially Andrew. Process was easy from pickup to drop-off, and the prices were fair. Would use again if in need of a cargo van. Merci!TODD G.
The vehicle was extremely dirty, both inside and outside. Currently there is a heat wave in San Francisco and couldn't use the AC because it started blowing excessive amounts of dirt when the AC was turned on (thus, it had to be turned off and unusable).Jorge Martin C.
Parking brake is broken and it cost me badlyGREGORY R.
Le client n'a pas laissé de commentaire.Spencer H.
Air conditionong in truck not working. Knob broken off drivers side window crank lever.JAMES R.
Stay the same way you are.JEFFREY F.
Frank is the best! !deanna P.
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