Évaluations des clients U-Haul de Montréal-Ouest - déménagement et entreposage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul de Montréal-Ouest - déménagement et entreposage

Cote générale :

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ERIC G.
Évaluation :

Le client n'a pas laissé de commentaire.

Alain L.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

This location was very helpful since it was my first time to use the recheck for dents and the site failed to launch. However, the gentleman was kind enough to walk with me to the vehicle and inspect it. Definitely will go back!

Achim Paul S.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFFREY V.
Évaluation :

Excellent service great communication Natashia the representative was a pleasure to work with...thanks

ERIC S.
Évaluation :

Le client n'a pas laissé de commentaire.

volodymyr M.
Évaluation :

Le client n'a pas laissé de commentaire.

Raffaela C.
Évaluation :

We had booked our rental for pick up on 7350 Ste Anne de Bellevue, Montreal qc and so we made our way at this location on the Friday Jan.29,2021 and once there they said we had to pick up at other location 8101 Boul. Montreal. It would've been appreciated to hv had an email or a call to inform us address we entered as the pick up location was not going to be it. We were rushing to pick up and start our day but had to go elsewhere. But I must say the girl that served us that morning very friendly and also at our drop off very nice 👍

Frederick P.
Évaluation :

Le client n'a pas laissé de commentaire.

Ray B.
Évaluation :

i rented a trailer with was filled with snow. the uhaul rep shoveled it out which was nice, but it obvs left a layer of ice and snow in the bottom of the trailer. trailers should be tarped or kept under a roof to prevent this in winter months.

Albert P.
Évaluation :

The ramp was icy and slippery.

Louise L.
Évaluation :

Le client n'a pas laissé de commentaire.

Sebastien G.
Évaluation :

I had to wait more than one hour to get the truck. It is way too long. It does not make sence to wait that long. There was not that much people in line. Just no staff. the guy had to do everithing including installing trailers on cars... and we had to wait...

Navjot K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lorenzo V.
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Le client n'a pas laissé de commentaire.

Eric G.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S.
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Le client n'a pas laissé de commentaire.

Johny D.
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Le client n'a pas laissé de commentaire.

Alphee L.
Évaluation :

The guy was helpful and professional

Alain B.
Évaluation :

Très bon service , fiable , bonne inventaire.

Suzanne R.
Évaluation :

Have more personnel as wait time to pick up the reserved truck was an hour. We had a reservation for 8am & arrived at 7:50am. There were 3 clients ahead of us & no personnel on site for at least the first 15 minutes we were there. It took 1 hour before we passed to get our truck even if it took us less than 5 minutes to pass at the counter. After that all went well. Thank you

Alain T.
Évaluation :

1- Au Québec, en hiver, un véhicule loué DOIT avoir un balai à neige; 2- Au Québec vos questionnaires DOIVENT être en français!

elias A.
Évaluation :

L'agent qui était présent à la restitution m'a insulté car je n'ai pas garé le camion à l'endroit prévu. Service client inexistant et humiliant. Apprenez le respect à vos employés et le service client.

MANUEL ALEJANDRO M.
Évaluation :

Advice the customer For the drop off zone

Mark F.
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Le client n'a pas laissé de commentaire.

Stephane V.
Évaluation :

J'ai rapporté la remorque une heure après avoir quitter le uhaul. On m'a demandé si ça a bien été et j'ai dit non, mon vtt ne peut pas embarquer dans la remorque la tailgate a l'arrière est trop étroite. On me répond, dommage et on ne charge la pleine location sans me proposer d'alternatives. Arrivé chez moi, je vois sur votre site qu'une remorque plus grande (pour voiture) m'aurait convenu et que cette dernière était disponible. Ça m'aurait fait plaisir de payer la différence, mais non, j'ai perdu une partie de ma journée a me chercher une autre remorque. Je prend ça comme une leçon de vie à 52$ et je remarque que le service a la clientèle n'est plus ce qu'il était. Dommage !

MARGOT B.
Évaluation :

It is all good

Drissa S.
Évaluation :

Talk with respect. Explain your rules with respect.

Oleksandr K.
Évaluation :

Le client n'a pas laissé de commentaire.

James O.
Évaluation :

First of all - I think it is absurd that I reserved a vehicle more than two weeks in advance at a different location in Montreal, only to receive an email the night before the reservation telling me that it is at a different location more than twice the distance from my residence. What is the point in making a reservation? If there is not a vehicle at the location selected during the reservation, it should be the responsibility of UHaul to transport a vehicle to that location. It is a global pandemic, and I had to ask a friend to drive me to the West Island at 7:30 in the morning because the location within walking distance did not have any trucks for me. Again - if I woke up and suddenly decided I wanted to rent a UHaul that day or the following, sure, that's one thing. But to book a vehicle at a particular location weeks in advance and then receive absolutely no empathy or assistance after being on the phone for FIFTY MINUTES is reprehensible. And though that experience was bad enough on its own, it was even more confusing than that, because the p/u location was listed as DIFFERENT ADDRESSES at the same time in the email confirmation versus on my UHaul account, thus requiring me to spend all that time on the phone only to eventually confirm this terrible outcome. This was an awful experience. And to make matters even worse, upon arriving at the location the morning of the rental, the automatic door to the storefront was non-functional, and there was no employee inside to let me in. I had to lurk all around the entire building for about ten minutes in sub-freezing temperatures in December to catch somebody's attention and gesture wildly toward the door to let me in. This fellow was nice enough when I finally had a chance to interact with him, but this is absurd! Overall I was incredibly disappointed with this experience and will absolutely not rent a UHaul again.

Mohammed Shahriy A.
Évaluation :

Le client n'a pas laissé de commentaire.

hermine yeluma T.
Évaluation :

Check the truck properly and make sure it's working smoothly because I had a hard time driving the truck. It kept going it's own way even with my hard effort to keep the truck moving straight. The customer service guy Daro was extremely rude. How can a person naturally be so disrespectful let's forget i was a customer. Let's say i was just a passerby and needed help. Can you say politely that please I can't help you now but my colleagues will gladly do tomorrow and it's late??? Does saying that cause anyone a dime??? Daro treatment my husband and myself like trash. We were so so disappointed in his service. But overall the location is great but the truck we used was not working properly we managed it anyway. If I really want to go detailing about my inconvenience with the service on the 19Dec.2020. Then I'll go on and on. For now please do tell the customer service agent Daro who made our experience even worse to please treat people like human beings. I would recommend this location but tell people to be aware of the vehicle and Daro. Thank you

Ebrahim Bijan B.
Évaluation :

I told them I need the car until 19:00 pm They put the time of return at 16:15 without my consent and without any notice. So I was charged for 2 days I had to call customer service and they fixed it I would like to thank the u haul administration

Kevin G.
Évaluation :

The Trailer I had was a 6 x12 open unit. The floor had not been swept out from the last time it was used. The trailer also either had dragging brakes or wheel bearings that desperately needed grease since my truck worked harder to pull this trailer that weighs a mere 1600lbs compared to my travel trailer that weighs 7000lbs and my truck doesn't even know that it is there. Please check the trailer axles before the next rental.

Fu Bo L.
Évaluation :

Le client n'a pas laissé de commentaire.

Christian C.
Évaluation :

Le service client l'employe nous a fait atgendre 20 min car il passait le balais dans le garage mais selon moi le client avant ton close mais bon

MYLAINE B.
Évaluation :

Le client n'a pas laissé de commentaire.

Claude B.
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Le client n'a pas laissé de commentaire.

Ian G L.
Évaluation :

Road closed not easily access and the online return charge was higher then expected with less miles and the update this morning showed that

Ioan B.
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Le client n'a pas laissé de commentaire.

Alyssa T.
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Le client n'a pas laissé de commentaire.

mathieu G.
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Le client n'a pas laissé de commentaire.

Ginette A.
Évaluation :

Le client n'a pas laissé de commentaire.

Patricia V.
Évaluation :

The wait time was crazy. The poor guy was alone and had to run in and out but there was a limit to how fast he could go. He was amazingly courteous and efficient though. Frankly, we could have stolen items as the store was alone and there was 3-4 people in line. I know it can be hard to predict customers appearing and it probably can' t be foreseen. Don' t worry, I am honest and watched everyone! I thought I was 45 minutes early but that is how long it took. And I had reserved on line

Rene C.
Évaluation :

Trouver plus facilement ou rapidement un brouillon de réservation dans le système informatique.

Ronald B.
Évaluation :

Le client n'a pas laissé de commentaire.

Constantine E.
Évaluation :

Staff of these locations are oblivious that their purpose is to service customers. It takes far too long to pick up or drop off a rental regardless of whether you check in online or do it at the counter. It really is painful… Sorry to say... my experience with U-Haul locations truly is dismal...

Yeganeh R.
Évaluation :

Le client n'a pas laissé de commentaire.

Evan W.
Évaluation :

There is no key drop box. It was night and I had to search for a half hour before I saw a little sign on the garage door giving instructions to put the keys in a little mail slot cut into the door. I was not pleased with this.

Mohamed A.
Évaluation :

Le client n'a pas laissé de commentaire.

Maxime C.
Évaluation :

please please, fix the self pick up app.....i rented twice a truck recently and couldnt use the app to do self pick up even if i had fill up everything online previously. I had to go in wait 30 min and give all the info again the whole process took close to 45 min instead of 5.....so overall im not satisfied.

Scott James B.
Évaluation :

very long wait - had asked for cell-phone pick up for 8:30, could only get 9am in-person pickup, only got out at 9:45. - perhaps an express line for those who have completed check in etc online would help.

Mitchell Stewart W.
Évaluation :

I did the online check-in and then had to go through the process again completely at the location itself. there is no point to this duplicating process The online return system did not work, had to call in 4 times to make sure the return was done. these both were a big waste of my time!!!!

Jasper R.
Évaluation :

Le client n'a pas laissé de commentaire.

Tom R.
Évaluation :

Le client n'a pas laissé de commentaire.

Ramin M.
Évaluation :

Le client n'a pas laissé de commentaire.

Fernando D.
Évaluation :

Le client n'a pas laissé de commentaire.

Anatoliy P.
Évaluation :

Le client n'a pas laissé de commentaire.

Todor M.
Évaluation :

Le client n'a pas laissé de commentaire.

Erick H.
Évaluation :

WE had requested the UHaul location on St. Jacques St. in NDG. When we had arraived at the St. Jacques location, we were told that we had to go to the Montreal West location,. This mix-up has happened before. You should make sure with he booking agent that he/she responds to the clients requests. Eric Heddle

Randy S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell Stewart W.
Évaluation :

An hour at pick up was too long but very happy w rental and the drop off was perfect!

Valeri P.
Évaluation :

Le temps d'attente est incroyablement long, un seul employe, 20-30 min par client, moi j'ai attendu 45min avant d'etre servi et j'etais chanceux car il y avait seulement 2 personnes avant moi. Le monde qui est arrive par apres a probablement passe plus d'une heure en attente

Carl H.
Évaluation :

The facility was impressive. Well laid out . Easy manoeuvring. Well supplied. Trailer was exactly as expected. Well maintained. Staff completed the hookup. Due to construction it was difficult to locate, even with GPS. Suggest that the address has a better description.

Lee L.
Évaluation :

Very long wait times. Other customers were very difficult. Agents did everything to satisfy the other clients. I was in and out quickly.

Charles H.
Évaluation :

Le client n'a pas laissé de commentaire.

alain B.
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Le client n'a pas laissé de commentaire.

erik T.
Évaluation :

Le client n'a pas laissé de commentaire.

Guillaume N.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin T.
Évaluation :

When I brought the truck back, the staff didn't get up to go check the truck and they charged me 25$ cleaning fees afterwards for something I consider is not justified. I will never set foot in this location again. Maybe even uHaul. Its not the first time I get poor service at this location.

Olivier R.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank D.
Évaluation :

Le client n'a pas laissé de commentaire.

Olivier R.
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Le client n'a pas laissé de commentaire.

Dydier M.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT B.
Évaluation :

Le client n'a pas laissé de commentaire.

Normand F.
Évaluation :

Le client n'a pas laissé de commentaire.

maryse r. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MARIE C.
Évaluation :

Got a call an hour before moving that the pick up location was changed to Montreal Ouest which is way further than the downtown pick. There was no discount, not even a 10$ credit for the inconvenience. Was told last minute that the 2 furniture dollies were not available. I pre-paid and booked everything 2 weeks in advance so how is that possible. After checking in online, I received a recap that the truck was "manual". I called the uhaul customer service and the employee laughed at my face because "all trucks are automatic of course". Then why did it say "manual" on the recap? The android app is poor. Had to do the online check in 3 times and it would not save my driver's licence information. I am very frustrated that I paid so much money for a poor service.

Philip S.
Évaluation :

I wasn't told in detail what standard was implied by the words "return clean". As a result, I returned the van with a few small pepples and and bits of sand. If I had known that I was supposed to return it in exactly the condition in which I rented it, I would have vacuumed before returning. I assumed U Haul vacuumed all vehicles upon return. My mistake and that cost me $25. If I had been simply told to vacuum before returning that would not have happened.

DINO B.
Évaluation :

Le client n'a pas laissé de commentaire.

salvatore C.
Évaluation :

Le client n'a pas laissé de commentaire.

george M.
Évaluation :

Went there at 3 o clock! No other customers around, it took them until 4 o clock to figure out how to rent me a trailer! Nothing to say about equipment, but the fact it can take over an hour just to rent a trailer it s to much

Nicolas L.
Évaluation :

Service très mauvais

Brian K.
Évaluation :

No problems. Efficient and helpful

Brian S.
Évaluation :

I asked for a 5x8 trailer which was apparently available. When we went hook it on the car, the 5x8 trailer was missing and they only had a 6x12, which was more than I needed, but I took it anyway. I asked if they would only charge me the price of the 5x8 as that is what I was supposed to get, but they said they could not. That was somewhat disappointing.

Claire P.
Évaluation :

Le client n'a pas laissé de commentaire.

Harjit S.
Évaluation :

No extra charges Best services

steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jean-Francois B.
Évaluation :

Le client n'a pas laissé de commentaire.

Simon L.
Évaluation :

The problem is NOT that specific location. Yhe guy was GREAT at the location. The problem is that you don't gi e him proper equipment (he had to use his phone to take a picture of my driver's licence and the whole process took for ever; even though there was no waiting : I was alone). Also, the whole concept that I have to inspect the truck and take pictures... I hate it! I reserved a week before : it took about 50 minutes! Also, how can I vouch for roof of the truck if I can't see it! Also, the milage and the level of the gas wasn't right. There was 30 miles more on the truck than on the paper. The gentleman came and took a picture of it after I tried 5 TIMES to fill the information and upload pictures on your website. Discount cost me about 10$ more and it was 100% worth it (I rented another truck the next day).

Tequan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohamed S.
Évaluation :

customer service, i called many times the location where i picked the truck, but no answer. i was stuck in a gas station for 1 hour, i was trying to figure out , should i add gas or diesel. i do not care if it is the first week or the last week of the month. answer your customers call.

Yves G.
Évaluation :

This location was extremely rude, they charged me $150 cleaning fee for no acceptable reason and lied about the condition of the vehicle, and were super rude in the process. I will never do business with u haul again unless they credit me the illegitimate charge. The breaks on the vehicle were very shoddy, was afraid they would fail.

Robert C.
Évaluation :

Excellent service with every employee

Alex L.
Évaluation :

Service was great . Trying to add 20 dollar a day insurance when paying after being quoted a different price not so great . Sneaky actually. And putting the fear of God into the client by saying you will have to pay for whole truck potentially is really not cool . Putting your employees in that awkward position is not very good business practice.

Scott Russell S.
Évaluation :

Better communication when dropping off the truck. I waited 24hrs for my bill & I now have to dispute of the charges through emails & phone calls. And it seems that I am left to prove the error. This is not good customer service. The bill should have been ready within a short period of time of drop off.

Lorne W.
Évaluation :

Le client n'a pas laissé de commentaire.

ROSTAND P.
Évaluation :

Staff are slow, understaffed and take too much time to serve a person. I had to wait 25 minutes to get my truck.

oluwasegun A.
Évaluation :

Le client n'a pas laissé de commentaire.

Frederick P.
Évaluation :

Only one nice lady that worked there that could speak English the other two guys wouldn't speak any English at all and it's the first time I've had this trouble at this location and this is pretty well my location of choice but not sure next time I rent

Andrea R. | Online Move In |
Évaluation :

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

ARLEN G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

94140258 Q. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Inge B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan H. | Expérience générale |
Évaluation :

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

LESLIE C. | Expérience générale |
Évaluation :

Great service great helpful staff

Chandra D. | Expérience générale |
Évaluation :

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

PATRICIA S. | Expérience générale |
Évaluation :

Excellent

Guy F. | Expérience générale |
Évaluation :

Very satisfied-and courtepus and helpful personnel

Carolina D. | Expérience générale |
Évaluation :

Highly recommended

LINDA S. | Réservation |
Évaluation :

Thank you for your wonderful service!

Charles D. | Réservation |
Évaluation :

Excellent service from the manager

ROBERT C. | Expérience générale |
Évaluation :

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

carlos alejandro v. | Expérience générale |
Évaluation :

All good, thanks!

SALOME t. | Expérience générale |
Évaluation :

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

Non reviews have been submitted for this location.

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