Customer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage

Évaluation :

1

The pickup was covered in ice and snow, the payment system didn't work, the printer was broken, the clerk had an horrible attitude, the general service an attention was pitiful and the price was not much of a deal. Upon kindly complaining I was suggested to take my business elsewhere. I won't be doing business with you any time soon

Évaluation :

5

Les 2 hommes en service étaient très aimables. Par contre, on voulait changer d'unite de storage et avait été obliger de demander les codes d'acsenceur a chaque reprise de va et vient car l'ancien code me marchait plus. Avoir eu un code temporaire ou une carte de passe temporaire aura été beaucoup mieux comme experience.

Évaluation :

2

Location is cramped and chaotic. Printer wasn't working so I was asked to take a picture of a computer screen to have a record of my purchase. (I visited the same location about a month ago and the printer wasn't working then, either.) I said I had tried unsuccessfully to sign-in on the website and they said, "Yeah, the U-Haul website is no good, we all know." I rented a van. The van was dirty inside and out. The floor inside had snow on it. The side windows were covered with so much grime that I couldn't see out.

Évaluation :

5

Nothing. I was really pleased with the helpful service.

Évaluation :

2

Have reserved trucks free of ice and snow and well maintained

Évaluation :

5

very good service

Évaluation :

1

I was sent back the truck at 5,3pm. they charge me for over night

Évaluation :

4

- I registered for a self check-in and needed to get the keys inside the office

Évaluation :

5

My experiance was the besttttttt

Évaluation :

5

Le camion était prêt et tout était conforme à l'entente. Retour sans surprise.

Évaluation :

5

I needed only temporary storage for a few months and this facility provided me with excellent service. Everyone was courteous and helpful. My only complaint - while moving out we found mouse/rat droppings in the unit, however, I am well aware that this is a common and almost unbeatable situation in a storage facility. Overall, I give you five stars and you have a great team.

Évaluation :

2

I didn't have anyone to walk me around the truck, was in a bit of a hurry and left quickly but back door was closed but not locked because it was opened when I arrived at destination good thing it was empty. Key in the ignition was stuck and not easy to take out. Changing gear was questionable as the lever was very flumsy, felt it could break at anytime. Not my first U Haul experience but the worst so far.

Évaluation :

4

Of course, I had already booked online. But the last time I went in person, I was a bit delayed. So my suggestion to everyone is to book online.

Évaluation :

1

I had reserved the truck and dolly on-line filling out all of the details. When I arrived for pick up the dolly I had selected was not available and I had to take another one at a higher cost. During the checking in process it was as if I had never filled out the initial order on-line having to repeat the details. I then had two provide 2 additional emergency contacts other than mine or my partners who was driving the truck, which seemed excessive to me. When I returned the truck, I was told to just leave the key and that my invoice would be closed. I indicated that I wanted to have the milage checked etc. Prior to me leaving. I was told that they were to busy doing other things even though it appeared that I was the only person in the shop. I insisted that the check be done and that was clearly an irritation to them. I felt completely dismissed and that if I had been a man this would not have happened. This is not the first U-haul that I have rented but the first time at this location and I would not recommend. Totally disinterested in customer satisfaction.

Évaluation :

5

Merci !!!

Évaluation :

5

Very good service I like it thanks

Évaluation :

4

Excellent service de Alain

Évaluation :

5

Excellent service!

Évaluation :

2

Check the fuel gauge properly. Employees said it was at Full but it hovered just below full. A few km's out, it dropped to 3/4. I ended up spending $30 of gasoline for less than 3 hours of use of a 9' van. Disappointing. The interior of the van was dirty. Would it be too much to ask for you to clean them occasionally?

Évaluation :

1

Change of my booking without asking and lying to me for the reason.

Évaluation :

5

Always great service with UHaul! Even though they were super busy and 'overbooked' my vehicle was ready to go 15 minutes before my scheduled pick up time

Évaluation :

5

We found mayonnaise packs in the passenger side in the cup holder. I am unsure that the truck was cleaned or checked prior to being rented to us.

Évaluation :

5

Nothing to do. The staff is very polite and extremely helpful.

Évaluation :

5

Great service, quick with registration. Even quicker for the drop-off. Impressed, will use their services again for sure.

Évaluation :

5

Great staff

Évaluation :

3

The vehicle was fine but the customer service was unpleasant.

Évaluation :

5

Bonjour, Merci a Julie particulierement de son aide et service a la clientele. Je pense qu'elle merite bien son poste de gerante. Je reconnais beaucoup ses competentes de gestion d'equipe et sa patience avec les employees. Je dis cela en tant que femme qui travaille dans le domaine de la construction. Ce n,est pas toujours facile de trouver un langage en commun avec tous les clients et meme preposes avec du caractere :):):)! Bravo a elle! Bien a vous!

Évaluation :

1

pas satisfait 1. securite: la camion avait des pneus completement lisses a l arriere = dangereux. comment uhaul peux tolerer ca? 2. etat du camion: la camion avait bcp de miles ce qui ne est pas genant en soit mais cela l est si le camion n est pas bien entretenu ce qui a ete mon impression i.e. la boite de vitesse a eu des comportements bizarres a quelques reprises, beaucoup de vibration en roulant 3. proprete: camion tres sale, on reflechit a 2x avant de toucher a tout... 4. couvertures oubliees par uhaul aussi merci de ne pas me charger ls $20

Évaluation :

1

I had the worth ever experience in the whole of my life with such as these services, I need someone to call me then I explain my situation. my phone number 438.889.9000

Évaluation :

5

Al si nice

Évaluation :

2

Things were not made clear both online and in person . The online quote for a three-day rental was $103. When I showed up in person, that figure somehow became $403 for 4 days (I only reqiested 3 days) And then only after my complaining about it did the amount become reduced to $223. Confusing experience. And I had to sweep out sand and dirt from the vehicle before being able to use it. Still, the in-person staff were nice and helpful.

Évaluation :

3

I'm very disappointed with my recent experience at Enterprise. After only two months of storage, I found that my furniture-items I've cared for over many years-was covered in mice droppings and suffered significant damage. There were scratches and gouges in the wood that were not there before, leaving me questioning the quality and care of the storage facilities. Although the staff was friendly, I had an unusual and stressful experience when I rented one of their trucks to help with my move. I didn't drive it at all but was rushed to return it at 7:00 AM sharp the next morning, despite it being off-peak season. As a long-time customer, I was surprised by this, and it added unnecessary stress to my move.

Évaluation :

1

Such a poor service they gaved. Act like crooks. Julie, the manager is to keep as far as possible. Will never go back and will certainly never suggest to any one.

Évaluation :

1

Truck is fully clean but they charge for that I never again book your truck

Évaluation :

2

The Uhaul app for return is bad, very bad, it's not intuitive and I wasted 15 minutes then gave up. I was supposed to have towels, they forgot to give them to me (5$). I filled the tank to the level it was when I took the truck. The needle was super unprecise, they charged me 15$ penalty for 1/12 of a tank according to the bill.

Évaluation :

1

Terrible service. I would not recommend this location. I went there to return the dolly I rented, while I was waiting in line, the u-haul employee tried to take the dolly from me before even doing the proper return procedure for me. I insisted that I needed a receipt for my returned equipment and only after that did they give me my proof of return.

Évaluation :

4

I was sure i had access 24/7 but i was wrong. 10/10 for the rest.

Évaluation :

3

Vérifier la mécanique et la disponibilité du véhicule réservé (clée égarée, batterie à plat, la transmission automatique pas très fonctionnelle etc). Problème de reconnaissance photographique (comparaison entre la photo et le contrat). Pour le reste très bon service.

Évaluation :

2

Not enough staff.

Évaluation :

2

On a débuté avec low pressure tires Les pneus déssouflaient sans cesse. On devait toujours arrêter à une station service mettre de l'air.

Évaluation :

3

I reserved a truck for 8am but the location didn’t open until 9am, extremely poor

Évaluation :

5

Excellent service

Évaluation :

5

All good

Évaluation :

4

Mouse droppings were only concern

Évaluation :

2

Poor welcome Booking conditions unacceptable - Customer having their picture taken on employees personal cell phones ? Disturbing. Having to give 2 emergency phone numbers without consent in case of emergency. Is this data erased or sold to marketing companies ?! If an accident happens, and the driver is unable to call Uhaul themselves it's because they're at the hospital. For them to contact families - not Uhaul. Renting a truck should not require more than a driver's license and a credit card.

Évaluation :

1

The person who make me sign the contract made a mistake on how much fuel was left. On my way back I refill at the same level I saw when I left with the car. But they told me I was wrong and I should take a picture next time but no one ever told me to do this so they charge me 50$ more for the amount of fuel missing. I made only 20-25km so it's litteraly impossible to spend 50$ fuel in 20km so they're wrong they made a mistake. On google I saw a lot of complain I'm sure it's not the first time. I want a refund of my 50$ it's a shame.

Évaluation :

5

I’m a happy camper

Évaluation :

1

I Was Expecting A Call Back From The Manager ( Julie Lescard ) Regarding My Storage Unit And A Refund. This Lady Then Proceeds To CLOSE MY ACCOUNT Without Calling Me Back This Is Called Theft I'll Make Sure Everyone On Social Media Hears About How U-Hall Handles It's Customer's Money!!

Évaluation :

5

Absolutely went off without a hitch or delay. Service was courteous, professional and surprisingly everyone spoke English. Would highly recommend this particular UHaul. No improvements necessary.

Évaluation :

3

The system keeps not working. I had to wait about ten minutes for the staff to try 3 different devices to just load my license. Something must be done to upgrade the system to offer better customer service

Évaluation :

3

when the check tire pressure is on, maybe do something before renting the truck with flat tire. Had a truck with low tire pressure and when i asked before leaving if you could adjust the tire i was told you apparently dont have the device to do so.... come on, even at home i have a device to add air in the tire

Évaluation :

3

The process of picking the truck up is difficult and long, and the instructions are not clear. I'll never do this again.

Évaluation :

3

The storage facility is great. The only thing I didn't like is the payment process. I was laid up in I.C.U. at the hospital a couple of years ago. Was I was able to call about 2 days later to explain why I hadn't paid my bill, and was doing so right away, U-HAUL STILL CHARGED ME A WHOPPING $15 & refused to reverse it. All in all I was ONLY 4 DAYS LATE!, even after I reminded them that the reasoning couldn)t make the payment was because I was in Intensive Care in hospital! I WAS CHARGED AGAIN $15 this year. I was 3/days late when the $ became available in my bank account. I thought the bank would put it through. I thought wrong. SO WITHIN 14 DAYS I WAS CHARGED ANOTHER $15! I've never seen charges like this with any other company! $30 late fee for being 15 days late, AND IT WAS NOT INTENTIONAL! Very, very, bad practice and gives U-Haul a bad reputation for very bad customer relations

Évaluation :

1

The clerk at check-out told me the vehicle was dirty. I cleaned it very well with soap and wiped everything. Nevertheless, I was still charged a 45$ cleaning fee. Outrageous.

Évaluation :

1

You are running an excellent facility! Thank you!

Évaluation :

2

Big wait times at office. One person told me I couldn't dump or donate furniture next person said yes for 25 dollars. Sarah-Blanche was great but overworked. No light in locker. Combination only worked sometimes.

Évaluation :

3

The elevator is dangerous. You need to load a large elevator with multiple carts and it tries to close in you every 10 seconds. The first few times it stops when something is in the way but then it starts ignoring it and tries to close even when a human is in the way. It's not only annoying but very dangerous.

Évaluation :

2

The computer systems, online, and self-service options were ackward and very frustrating to use, wasting more time and effort than seems reasonable. Computer applications were initally intended to improve accuracy and access to data as well as to speed up and improve customer service. This is certainly not the case with the software you are currently using.

Évaluation :

5

Storage good.

Évaluation :

4

Language issue provided challenge with original staff who assumed I had reserved a truck instead of unit. Co worker came to rescue. Should give more info on site about rental process - at least an indication that it is not quick - to help with planning

Évaluation :

4

Locker was secure and clean and the hallway outside the locker was well lit. However, lighting inside the locker was too low. Also, it was easy for the moving company to move my furniture in and out of the locker. The office staff were friendly and helpful. I would certainly use that facility again.

Évaluation :

4

I am out of city and my storage things are still there even without payments...payments are coming soon wen we find a place to move Thank you Uhaul

Évaluation :

4

We were customers for over 30 years changing units as our needs changed. We were totally satisfied with our experience. It was unfortunate when the disposal of unwanted items was discontinued. Thank you for being an excellent place for two generations of our family as their lives changed.

Évaluation :

5

The staff were always friendly

Évaluation :

5

We reserved our unit yesterday and so far we are very satisfied with the service. The employee was courteous and very helpful. The unit was clean and the safety features seem appropriate.

Évaluation :

1

Horrible experiences to have after 2 year and half renting a smaller storage at 253 per month in the U-Haul (De Saint-Jacques - Déménagement Et Entreposage 7350 Boul Sainte Anne-De-Belle Montreal, QC H4B1T4) location. Horrible experience. The manager who is a psychopath. The manager who is a woman asks the client to out three or third times. Abusive language and act like a woman mafia. The manager was etremely rude to deal with client. The small 10 square foot storage costs 253 per month x 29 month and The U haul truck rental for 5500 and The clients pay 12 800 CAD dollars in total to have to deal with a woman psychopath. It is insane. Horrible experience. I never think U Haul has been degradation like this. Moral degradation....

Évaluation :

5

Great experience and much appreciated free month following truck rental.

Évaluation :

5

I only stores my things there for about 2 months but it was very efficient and easy. I moved in and out on Sundays and it went very smoothly.

Évaluation :

4

The staff were often busy and overwhelmed. I sometimes had to leave before getting a chance to speak with someone. Seems like it's under staffed. But overall the experience was very good

Évaluation :

3

The clerk at front desk was not able to finalize my contract for storage locker or give me my access code due to lack of training. I was unable to enter the building at night when I wanted to deliver another load.

Évaluation :

5

It was simple to rent the storage space.

Évaluation :

5

All good 👍

Évaluation :

1

Awful people, the maneuver is incompetent and should not be working with the public, I am pursuing charges on another person that works there

Évaluation :

5

Excellent service.

Évaluation :

5

It was very easy and the guy at the counter was very helpful - he gave me a quick tour of the facility to find my storage unit.

Évaluation :

5

Although we have just emptied our locker, the past few years as a UHaul customer are noted as "excellent" in every regard. Thank you All! P.M.Regan, Les SAbles par Gryphon Inc.

Évaluation :

5

SUPER SUPER HAPPY WITH EVEYTHING FROM START TO FINISH.

Évaluation :

2

The storage is clean and well maintained. The staff is very nice and respectful. But I didn't like it's price (too high) and it's opening hours compared to other competitors. I won't recommend this storage.

Évaluation :

5

If I need storage again one day I will return to U-Haul. The helpers at the front desk are polite and informative. The facility is clean. Merci.

Évaluation :

1

I was not guided through the process required 'move out' my locker and signed up to an autopay (without my knowledge or consent) and as a result I was charged additionally without my knowledge. This amounted to approximately 900 dollars. I feel cheated and angry- especially given the hostile and confrontational manner in which I was treated. Simply put this was the worst consumer experience of my life. I will crawl through broken glass to not deal with U-Haul again.

Évaluation :

5

The 2 employees were helpful, polite, and knowledgeable.

Évaluation :

5

Great staff, very helpful. Will use again in the future.

Évaluation :

5

Great staff helped me out very well any questions I had they answered as professionals I would recommend the uhaul on st Jacques to all my friends and family Clean environment and truck was clean also not like other places If I could rate them out of 10 It would be 10 out of 10 Thanks to all the staff

Évaluation :

1

The 2nd person I dealt with, Emile Marciano, was efficient, respectful, and professional. But before him, I had a terrible experience with the manager, Julie Lescard, @ St. Jacques St. in Montreal, Quebec. This is not the first time I have had to deal with this woman. She is rude, inefficient, and cares nothing about the disabled. Her only concern is slapping on fees, with no interest in listening to a customer's situation. I was charged a ridiculous late fee of $15 for being 5 days late….in ONE month ($30) even after I explained a mixup with my bank. If she is representing U-Haul, then they are nothing but greedy, dishonest and money grabbing. They show no respect for their customers.

Évaluation :

5

I loved the staff. They could answer my questions and took care of me. My locker was well located the nothing was damaged. I'll use you again.

Évaluation :

3

The staff was variable, some super helpful and more a bit surly & not interested in being helpful. The day I closed out, the woman was barely tolerant of my needs ( I was the only one there) and seemed distracted and more interested in a smoke.

Évaluation :

5

Staff was on the ball

Évaluation :

5

No light in the locker unit

Évaluation :

5

Every one that i delt with was very polite and very pleasant

Évaluation :

4

Staff at reception are very good, but every time we went there was a long wait.

Évaluation :

5

Préposé fut très serviable et avenant.

Évaluation :

5

My unit 1213 could use more light. It was in a darker area so not much light penetrated.

Évaluation :

4

Well situated, it was a good place years ago..., when it was reasonably priced and had access 24/7 for the same reasonable price. New paint every 2nd year and new lights is not going to keep me there for more than $1 500 per year with limited access unless I pay even more. Over the years I paid more than $25 000 - enough to buy a brand new car, but I am still driving my '97 car... It was time to leave and start saving. It's supposed to be the last place to cut..., has become lately the first to cut.

Évaluation :

5

I only wouldn't recommend because of the price, for an unheated unit it is pretty high but I had a time sensitive issue to resolve. The staff are great.

Évaluation :

3

Would be practical to be able to phone the local U-Haul instead of an American call centre.

Évaluation :

1

The experience was wonderful from A to Y, as concluding the contract with U-Haul was poor and I don't intend to recommend nor do business again with them. The facility is wonderful, service great, very clean and all. I finished the contract on the 13th of December and I payed for the whole month the 9th of December. I understood that the payment is full and final for the whole month and they don't reimburse the difference. It's understandable to put such policy in place to avoid many transactions of reimbursement. Although, when a client calls or make a request, the simplest thing is to listen and make a decision based on the facts and potential business in the future. The manager told me he had absolutely no power to reimburse a portion of the monthly rent. Basically I paid 200$ for 4 days of storage... Any business client oriented would have made something to keep the relationship. I am taking my personnal time to make sure U-Haul listens to my comments and understand I won't be recommending them (quite the contrary) and will make sure to do business with competitors in the future just because of 200$... It's all about customer service and I felt left out for a simple request like this.

Évaluation :

5

Has been a pleasure to do business with you. Staff always were friendly and knowledgeable. This was a very good experience, my stuff was secure and warm and the price was reasonable.Thank you team at st Jacques fir making my storage experience a memorable one. Job well done A++++++

Évaluation :

5

Your associate Liam Gamache was a real pleasure to work with. He explained everything to us in a patient and respectful manner.

Évaluation :

5

The facility is clean, temperature controlled, secure and well managed. Staff were very helpful. Availability of a plethora of moving snd packing materials for purchase, was also a benefit for customers.

Évaluation :

4

Goof service but extra charge for garbage bin use was a bit much and we had a few mice. Overall happy with it

Évaluation :

4

On first day, code not accepted on side entrance door panel. Discovered to be deficient. Double entry of code to activate elevator is a real nuisance!

Évaluation :

5

The only thing lacking was proper lighting in the unit. One ceiling bulb for a 25x12 foot unit was not sufficient. Had to install some temporary lighting.

Évaluation :

3

Terrible management, The girls in front when I am physically there - are very helpful and know their stuff, but it is IMPOSSIBLE to resolve ANY issue, on the phone - which never answered and transferred to main UHAUL line, where they have no idea how to help. I work extensive hours and it was a perpetual mess to ask for help or solve anything online / in the phone. PLUS : they were bothering everyone for late payments. I AM OK to pay extra fee if I am late, since I travel a lot for work and pay bills only during dedicated hours, but 10 phone calls to my members of family, and my work stuff for 350$/month - is is a true over exaggerating. The owner of this specific facility should get a grip on his management.

Évaluation :

5

Friendly staff at counter ( thanks Tristan and the other guy with the beard ) Nice maintenance lady I like the fact that there is a space to donate items. We had a Christmas tree that had to go!! Thanks

Évaluation :

1

I noticed a whiteboard that suggested you were away from the office at the time of my dealings with your representative; they are doing your business no favours. See my Google Maps review of your enterprise, Emile. https://goo.gl/maps/HGCYUJEA2x1BCC3W8

Évaluation :

5

Little basis for comparison but excellent overall

Évaluation :

5

Needed a larger space so I had to move to Uhaul Lachine for the lower price and availability.

Évaluation :

1

Overall, my experience as a customer of what I believed was a reputable business was terrible. I was falsely reassured over the phone twice by local employees (when requesting information about fees associated with 1 additional day of locker occupancy), and harassed to complete a payment afterwards, feeling cornered. I have felt hustled, scammed, bamboozled, hoodwinked, and led astray by the numerous UHaul employees I have spoken to. I contacted the GM, as well as the 1-800 phone number and emailed the district manager, none of which were of help.

Évaluation :

3

your staff is indifferent and bordering on the rude. They treat you as if they are doing you a favour, really quite unpleasant.

Évaluation :

5

Customer service agents were excellent and very accommodating. Je la recommande fortement.

Évaluation :

5

My experience with UHaul storage was always pleasurable

Évaluation :

5

I had wanted to reserve a large locker a week before needing it but none was available. However I was contacted a few days later because one became available and it was reserved for me. I was very pleased with the follow up