Customer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage

Évaluation :

5

Great staff helped me out very well any questions I had they answered as professionals I would recommend the uhaul on st Jacques to all my friends and family Clean environment and truck was clean also not like other places If I could rate them out of 10 It would be 10 out of 10 Thanks to all the staff

Évaluation :

3

- That request for 2 « emergency Â» contacts is annoying and ridiculous, stop asking that - Please offer the possibility to create a customer profile so all the informations would be saved once for all

Évaluation :

5

Truck one side front light was burned

Évaluation :

4

Bien que l'estimation de la location d'une fourgonnette était tout à fait erronnée, lorsque je me suis présentée sur place. Nancy avait pris le temps de considérer les alternatives possibles pour une location longue distance et avait été très avenante avec la réservation. Le jour de la location, David et Barry ont été très serviables. Ils m'ont donné de l'aide pour mettre une table et des chaises en bois dans la fourgonnette. À mon retour, David a été très professionnel en me dirigeant vers la gérante Julie pour réviser les frais qui m'avaient été incompréhensiblement chargés. Elle a justifié rationnellement les charges que j'ai acceptées. MERCI à toute l'équipe qui a démontré de la bienveillance. Although the estimate for a van rental was totally erroneous, when I showed up on site. Nancy has taken the time to consider the possible alternatives for a long-distance cargo van rental and has been very forthcoming with the booking. On the day of the rental, David and Barry were very helpful. They helped me put a wooden table and chairs in the cargo van. On my return, David was very professional in directing me to manager Julie to review the charges that were incomprehensibly billed to me. She rationally justified the charges which I accepted. THANK YOU to the team for their understanding and well mannered interactions.

Évaluation :

4

Don't rip vapes inside

Évaluation :

1

The 2nd person I dealt with, Emile Marciano, was efficient, respectful, and professional. But before him, I had a terrible experience with the manager, Julie Lescard, @ St. Jacques St. in Montreal, Quebec. This is not the first time I have had to deal with this woman. She is rude, inefficient, and cares nothing about the disabled. Her only concern is slapping on fees, with no interest in listening to a customer's situation. I was charged a ridiculous late fee of $15 for being 5 days late….in ONE month ($30) even after I explained a mixup with my bank. If she is representing U-Haul, then they are nothing but greedy, dishonest and money grabbing. They show no respect for their customers.

Évaluation :

5

I loved the staff. They could answer my questions and took care of me. My locker was well located the nothing was damaged. I'll use you again.

Évaluation :

5

Can't think of anything, everything went well.

Évaluation :

5

Nothing, excellent customer service, keep up the good work!

Évaluation :

5

At this time, nothing!

Évaluation :

5

The clerk was so thoughtful and gave me the newest truck with the reverse camera and the one she felt was easiest to drive. Excellent service!

Évaluation :

5

The truck was clean, but it was not in good condition mechanically.

Évaluation :

3

It was great. Thanks

Évaluation :

5

Great service and clean vehicle. Happy to have used this company and gone to this location.

Évaluation :

3

The staff was variable, some super helpful and more a bit surly & not interested in being helpful. The day I closed out, the woman was barely tolerant of my needs ( I was the only one there) and seemed distracted and more interested in a smoke.

Évaluation :

2

Impossible de charger la page internet pour retirer le camion en self-service e nous explique que ça arrive souvent. Nous avions réservé pour 8:30am, on nous a orienté vers une autre adresse car il n'y avait plus de camion dispo alors que ca l'était sur le site et finalement le jour J, on nous a dit que le retrait ne se faisait pas avant 9:00 en temps normal. Nous avons pu partir seulement à 8:50am et avons eu aucun dédommagement bien au contraire ! Nous avons payé 36$ de plus au moment du retour car nous n'avons pas refait le plein EXACTEMENT où était positionnée l'aiguille sur l'image de départ (ce qui est presque impossible) et avons dépassé de 4km. Location pour 5H30 exactement au lieu de 6H --> 130$ + carburant. N'importe quoi ! Je déconseille !

Évaluation :

5

I left my purse in the van. I received a call the next day saying they have it. I picked it up, everything was in it including my cash. Very grateful, will always go back.

Évaluation :

5

No recommendations! Great service!

Évaluation :

3

I would suggest having more than one staff member at the busy times. The service was great.

Évaluation :

3

Stop asking client to provide 3 references, this shows a lake of trust and servs no purpose other then leaving a bad feeling, I have rented many times in the past with no issue and so take offense to this

Évaluation :

5

Excelent ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Great service, proper all around. Thank you

Évaluation :

5

Always Good customer service

Évaluation :

5

Julie the manager at 7350 Ste Anne de Bellevue Road kindly accepted to transfer my reservation made at 8101 Montreal Toronto Boul. I was on bicycle and was nervous about driving the 15 foot Uhaul since I had not driven one for years. It was much easier to get a truck from Julie's U-hau location. The transfer was done easily and the move went very well. Julie was there to answer a number of my questions and told me how to contact her directly. Thanks very much for her kind attention and flexibility.

Évaluation :

1

Rented a truck before closing to return a few hours later at night. Added blankets very last minute. No one told me they should be folded I was charged a cleaning fee. When called to inquire the employee lectured me and said it was in a contract.. Called the manager later who said it was written on the bed of the truck and refused to take the charge off. Not friendly people to do business with. I'll try to avoid this location in the future .

Évaluation :

3

Emergency contact Rep wasn't friendly whatsoever

Évaluation :

4

everything was great

Évaluation :

5

So it is good so far

Évaluation :

5

Service was excellent: prompt, friendly, helpful. Price was very reasonable for a short move. Thank-you!

Évaluation :

3

Got ripped off by the employees over the gas. No matter what I said to prove my point I felt like I was lying to the employee. Not renting with U-Haul again.

Évaluation :

5

Vers good expérience

Évaluation :

5

Excellent service from beginning to end.

Évaluation :

5

Nothing to improve. The service, staff, equipment all great!

Évaluation :

5

Probably my best ever experience at UHaul. The lady that handled my pick-up was super friendly and helpful . Similarly , the return went super smoothly with a friendly and courteous service . I will be using this location for all my future rentals !

Évaluation :

3

Windshield was not clean as well as steering wheel, improvemnts in this area should be considered

Évaluation :

3

We waited aorund 20 minutes to check in, but everyone's friendly and helpful.

Évaluation :

5

C'est parfait merci !

Évaluation :

3

I was not impressed this morning. I had to wait for almost 45 minutes to get a truck that I had reserved. I would also like to say that I rent a truck every two weeks and am wondering why every time I go they always ask for two emergency numbers. ( this is a new policy) I've been renting a truck for almost 2 years and they started this about 6 weeks ago. Is it not possible to save the numbers I give? It is time consuming to always repeat myself. Today was not a good experience but normally It was two new people on a super busy morning. Thanks for checking on my experience. I always recommend you guys but it's getting harder to do this when my experience is negative. I hope it is possible to work on the issue I mentioned.

Évaluation :

5

The man at the counter was really helpful at 8am in the morning. It was my first time renting a u-haul and he was very informative on the things I needed to know and what to do before returning the van. Once I had returned, he did his inspection and the return went smoothly. Will definitely return back to this uhaul location for future rentals. Merci encore!

Évaluation :

1

Very unreasonable cleaning expectations and impatient and rude staff. Will avoid this plave in the future.

Évaluation :

3

The staff was extremely rude to whom I returned the vehicle. Also, the estimate was 73 CAD and I ended up paying 162 CAD !! Either I was scammed or the estimate was total garbage. Will not rent from this location ever.

Évaluation :

1

The cost was way to expensive. This location over charged me in the total cost for renting the truck, and the cost per mile. I i renred the same truck after renting from this location and the price was sihnificantly cheaper. I WILL NEVER RENT ANOTHER TRUCK FROM UHAUL.

Évaluation :

1

Je suis Muzaffer, je viens d'arriver au Canada impeccable, vous me trompez parce que je ne sais rien/. J'ai livré le véhicule que j'ai acheté sans aucun problème /. Si vous ne renvoyez pas l'argent supplémentaire, je vous poursuivrai en justice/. Nous nous sommes mis d'accord sur un taux horaire de 19,95, j'ai utilisé le véhicule pendant 5 heures et 20 minutes, le montant total était de 104$ et vous avez reçu 206,27$ de ma part.

Évaluation :

5

So far love my interaction with this U-Haul location !

Évaluation :

1

horrible ending, i became sick and late to drive the truck back to U haul the manager end up charging me 200$ more and she wrote on the invoice that was for cleaning. I will bring this matter to consumer office protection and even to my lawyer and to media. I never experience this aggressive at U Haul and i appreciate if U haul customer service call me before my action damage U-Haul reputation

Évaluation :

3

It take a lot of time to return the car (after colsing) so it's cost more dollars

Évaluation :

5

Very nice people

Évaluation :

5

Staff was on the ball

Évaluation :

5

No light in the locker unit

Évaluation :

5

Every one that i delt with was very polite and very pleasant

Évaluation :

4

Staff at reception are very good, but every time we went there was a long wait.

Évaluation :

5

Préposé fut très serviable et avenant.

Évaluation :

5

My unit 1213 could use more light. It was in a darker area so not much light penetrated.

Évaluation :

4

Well situated, it was a good place years ago..., when it was reasonably priced and had access 24/7 for the same reasonable price. New paint every 2nd year and new lights is not going to keep me there for more than $1 500 per year with limited access unless I pay even more. Over the years I paid more than $25 000 - enough to buy a brand new car, but I am still driving my '97 car... It was time to leave and start saving. It's supposed to be the last place to cut..., has become lately the first to cut.

Évaluation :

5

I only wouldn't recommend because of the price, for an unheated unit it is pretty high but I had a time sensitive issue to resolve. The staff are great.

Évaluation :

3

Would be practical to be able to phone the local U-Haul instead of an American call centre.

Évaluation :

1

The experience was wonderful from A to Y, as concluding the contract with U-Haul was poor and I don't intend to recommend nor do business again with them. The facility is wonderful, service great, very clean and all. I finished the contract on the 13th of December and I payed for the whole month the 9th of December. I understood that the payment is full and final for the whole month and they don't reimburse the difference. It's understandable to put such policy in place to avoid many transactions of reimbursement. Although, when a client calls or make a request, the simplest thing is to listen and make a decision based on the facts and potential business in the future. The manager told me he had absolutely no power to reimburse a portion of the monthly rent. Basically I paid 200$ for 4 days of storage... Any business client oriented would have made something to keep the relationship. I am taking my personnal time to make sure U-Haul listens to my comments and understand I won't be recommending them (quite the contrary) and will make sure to do business with competitors in the future just because of 200$... It's all about customer service and I felt left out for a simple request like this.

Évaluation :

5

Has been a pleasure to do business with you. Staff always were friendly and knowledgeable. This was a very good experience, my stuff was secure and warm and the price was reasonable.Thank you team at st Jacques fir making my storage experience a memorable one. Job well done A++++++

Évaluation :

5

Your associate Liam Gamache was a real pleasure to work with. He explained everything to us in a patient and respectful manner.

Évaluation :

5

The facility is clean, temperature controlled, secure and well managed. Staff were very helpful. Availability of a plethora of moving snd packing materials for purchase, was also a benefit for customers.

Évaluation :

4

Goof service but extra charge for garbage bin use was a bit much and we had a few mice. Overall happy with it

Évaluation :

4

On first day, code not accepted on side entrance door panel. Discovered to be deficient. Double entry of code to activate elevator is a real nuisance!

Évaluation :

5

The only thing lacking was proper lighting in the unit. One ceiling bulb for a 25x12 foot unit was not sufficient. Had to install some temporary lighting.

Évaluation :

3

Terrible management, The girls in front when I am physically there - are very helpful and know their stuff, but it is IMPOSSIBLE to resolve ANY issue, on the phone - which never answered and transferred to main UHAUL line, where they have no idea how to help. I work extensive hours and it was a perpetual mess to ask for help or solve anything online / in the phone. PLUS : they were bothering everyone for late payments. I AM OK to pay extra fee if I am late, since I travel a lot for work and pay bills only during dedicated hours, but 10 phone calls to my members of family, and my work stuff for 350$/month - is is a true over exaggerating. The owner of this specific facility should get a grip on his management.

Évaluation :

5

Friendly staff at counter ( thanks Tristan and the other guy with the beard ) Nice maintenance lady I like the fact that there is a space to donate items. We had a Christmas tree that had to go!! Thanks

Évaluation :

1

I noticed a whiteboard that suggested you were away from the office at the time of my dealings with your representative; they are doing your business no favours. See my Google Maps review of your enterprise, Emile. https://goo.gl/maps/HGCYUJEA2x1BCC3W8

Évaluation :

5

Little basis for comparison but excellent overall

Évaluation :

5

Needed a larger space so I had to move to Uhaul Lachine for the lower price and availability.

Évaluation :

1

Overall, my experience as a customer of what I believed was a reputable business was terrible. I was falsely reassured over the phone twice by local employees (when requesting information about fees associated with 1 additional day of locker occupancy), and harassed to complete a payment afterwards, feeling cornered. I have felt hustled, scammed, bamboozled, hoodwinked, and led astray by the numerous UHaul employees I have spoken to. I contacted the GM, as well as the 1-800 phone number and emailed the district manager, none of which were of help.

Évaluation :

3

your staff is indifferent and bordering on the rude. They treat you as if they are doing you a favour, really quite unpleasant.

Évaluation :

5

Customer service agents were excellent and very accommodating. Je la recommande fortement.

Évaluation :

5

My experience with UHaul storage was always pleasurable

Évaluation :

5

I had wanted to reserve a large locker a week before needing it but none was available. However I was contacted a few days later because one became available and it was reserved for me. I was very pleased with the follow up

Évaluation :

5

Très bon service de Liam !

Évaluation :

5

Agent très courtois!

Évaluation :

5

Overall great - one thing I would say is that the metal around my locker was very sharp and it ended up cutting into my elbow pretty good when we moved in.

Évaluation :

5

I like Liam. He’s a good kid

Évaluation :

3

Only used the storage for two months because too expensive

Évaluation :

5

Liam is an excellent manager. Helpful and personable.

Évaluation :

5

Consider illuminating the actual storage units. The hallways are well lit, but once you access the storage units, there is no light fixture once inside, which would enable owners to better arrange items in their respective units.

Évaluation :

1

I never used the storage nor set foot on the property . You allowed someone else to use the storage and then charged me. I want the charge reversed. I was still in BC when the unit was allocated to someone to use on September 18. I did not arrive in Montréal until October 1. Someone already was using the storage. Please let me know when you have resolved this matter

Évaluation :

5

La promo de 1 Mois gratuit ne fonctionne pas sur l'application et je n'ai pas pu en profiter même si je suis eligible.

Évaluation :

5

Merci!

Évaluation :

5

Excellent service. Would 100 % recommend. Thank you

Évaluation :

5

Le préposé était extrêmement serviable et courtois!

Évaluation :

5

The young man, Damian I think, is absolutely wonderful! Made sure I got everything I needed. Had everything ready and went through all the steps with me. He's very patient and polite. The place is very well maintained.

Évaluation :

2

The service was expensive. Even at the price we paid ($165+tx), we had restricted hours. When we once made it a few minutes before the closing time, our code would not work. Also, having to pay for a whole extra month when I only needed it for 2 days into a new month was extremely annoying - if they could have at least prorated by the week, it would have been much more reasonable. Finally, when I wanted to close the account, since I was no longer in the city, I called the branch several times to discuss arrangements but I kept being put through to the central call centre. The call would send a message to the branch to call me back but it took 3 messages before the branch ever called back. And then, when we went in person to close the account, the service was extremely slow. After paying an extra 164$ + tax for 28 days that I did not need, it was really disappointing that I also had to waste so much time due such poor service or a shortage of staff.

Évaluation :

5

Liam was a great help!

Évaluation :

2

Un item de notre entrepôt (qui avait été oublier à l'extérieur) à été jeter par le personnel SANS que nous soyons contacter... Aucun service/aide/compensation n'a été offerte malgré que nous ayons tenté d'adresser le problème... 500$ en perte personnel pour une erreur commise par les employés... Service plus que décevant.

Évaluation :

5

Liam was great

Évaluation :

4

The storage is understaffed. They were not able to answer my calls for a full day. I was finally able to checkout by connecting to the center office who sent them an email.

Évaluation :

5

The lady that assisted me was very helpful.

Évaluation :

5

Je n'ai que du positif à mon expérience chez U-HALL ! Je recommanderais mon expérience à mes connaissances. Merci à vous tous ! Diane Boule

Évaluation :

2

I was very unsatisfied with my experience. I made reservations for a outdoor storage then was told upon arrival it wasn't available and was offered a smaller storage on the second floor. As well I was offered a discount promotion and when I arrived at the counter I was told it was not valid

Évaluation :

3

The unit was dirty and full of spider webs. Also theres a big support beam in the middle of the unit, which isn't great.

Évaluation :

5

Helpful staff, clean bathroom, never waiting to access loading dock all around 2thumbs up

Évaluation :

5

Tristan was friendly and helpful even as he hurried around serving various customers because there was only one desk open. A very impressive young man.

Évaluation :

1

I was told over the phone that I could secure a vehicle with my visa debit and they even took my visa debit down to hold the appointment then when I arrived on moving day they refused to let me book without a credit card insane it’s literally the day I’m moving and they refused me a truck they booked with my card in the first place the staff was rude and the whole facility was dirty they said they had poison lying around for the rats wtf ?? I also paid for a storage which was advertised at 149$ in a large sign on their wall and they charged me 175$ worst place ever

Évaluation :

1

Unite mal éclairé. Personnel mal informé . Manque de courtoisie et de communication de la part du gérant Emile Marciano.

Évaluation :

5

The premises are well-maintained and the staff very helpful. Very easy to access to our unit and the location is convenient. Thank you for your excellent service.

Évaluation :

4

Bien que tout ce soit bien passé à l'acceuil. J'étais extrêmement déçue et frustrée d'apprendre surplace que je ne pouvais pas bénéficier du mois gratuit d'entreposage que j'avais discuter par téléphone. D'après la personne de l'acceuil il arrive souvent que le standard se trompe. Mais là c'est une erreur d'environ 300$ qui est très fâcheux. La personne du standard m'a juste indiqué que je devais d'abord avoir louer le camion avant la location de l'entrepot. Ma location d'entrepot était pour l'aveil donc j'ai fait changer la date de réservation d'entrepot sur ses conseils. Tres décevant surtout que je planifie de louer l'entrepot jusqu'au minimum Juillet, ce qui fait au minimum 3 mois.

Évaluation :

2

I was disappointed that I reserved a 10' x 20' locker but when I arrived they could only give me two 10' x 10' lockers. This is less convenient than I had planned and no one warned me so by the time I got there with the movers, I had no choice but to accept what was given to me.

Évaluation :

5

Merci !

Évaluation :

5

I will definitely recommend U-Haul for storage space.

Évaluation :

5

Excellent service. Rien à redire. Je recommande.

Évaluation :

5

my only suggestion would be to increase the number of carts - frequently a problem to add to / clear out your locker when there are no carts available

Évaluation :

5

10 ans d’excellent service

Évaluation :

5

The storage space is close, convenient, and perfect for my storage needs