Personnel mal formé, pas au courant des promotions faites sur le site. Personnel peu motivé, donnant très peu d'explication sur le fonctionnement de l'établissement. Expérience client déroutante.

I would usually give UHaul an excellent rating, but for this move it was a disaster. I had pre-arranged the rental of a second locker for Oct 1 and was careful to ask whether it was OK if I came later to put the lock on because the moving truck would be arriving sometime between the 10th and the 18th of the month. When I got there, I discovered that the locker was rented to someone else. i was told that according to your policy, if someone does not come to put their lock on the locker quickly enough, the reservation is cancelled. I guess I understand why, because you have a lot of no-shows, but I was under the impression that I would start to be charged from the 1st of October automatically. This caused a great deal of inconvenience for us because we now will have to 1) pay more for a larger locker until a smaller locker is available, and 2) move my stuff again into the smaller locker. To avoid this for others in the future, I think your communications should make the rules about reserving more clear and up-front. It would have been nice to have a reminder email saying that my reservation would be canceled if I did not call or present myself in short order. I would have quickly called and resolved the issue immediately.

Friendly staff, I always leave satisfied.

Excellent service by the fellow at the desk at the location. Difficult to reach by phone. There should be the ability to. make changes to the reservation on the web site

Samedi, le service était moins agréable que dimanche...

I've never used a storage facility before and I found the whole experience to be surprisingly easy. The staff were always helpful and friendly.

Keep up the good work.

I liked storing at U-Haul but the price was way too high

I found it difficult to find and print the monthly receipts online. The people at uhaul are great but the webpage is complicated and difficult to navigate.

Staff very helpful , friendly and always answered any questions that you may have

Les locaux étaient propre, les employés plaisants.

Le local loué n'est pas éclairé. Une porte de débarquement est brisée depuis plus de 2 semaines et n'est toujours réparé. SVP prenez note car pour $230/mois taxe incluse, c'est beaucoup trop cher pour le service offert.