Customer Reviews for U-Haul Moving & Storage at 31st & Main

Évaluation :

5

Renting from this location was very easy. The personnel were very nice and helpful.

Évaluation :

3

Just struggling with access into the storage building

Évaluation :

2

One employee in particular had a real attitude. He cut me off when I tried to explain that the fuel gauge on my assigned truck wasn't on full, even though I was required to return it on full. He reluctantly assigned another truck to me, not without making it obvious that I had somehow inconvenienced him by requiring him to do his job. The girl who checked me in was slow but she was fine. I have already recommended my friends use a different location.

Évaluation :

1

I got charged a fuel surcharge fee. I drove 22 miles. I put five dollars of gas into the tank and you charge me 30 fucking dollars.

Évaluation :

5

My dad forgot his cell phone in the U-Haul and within minutes I received a phone call that it had been found. Very grateful!

Évaluation :

4

Install a public restroom lol

Évaluation :

5

There was only one person working multiple areas! He did a phenomenal job but the company needed to support staffing issues! He was running nonstop but was under control at all times! He needs a raise and a huge shout out for job well done!

Évaluation :

5

I had three rentals this month at three different locations. The service, friendliness and speed of check in/return is exceptional. Highly recommend this location.

Évaluation :

5

Great service, thank you! But maybe double checking the air in the tires first? Anyway, I'll be back, thanks!

Évaluation :

5

The online process was easy to navigate and the counter check-in was just as easy and expedient. The General Manager was very professional, friendly and courteous. I highly recommend this location to anyone needing to rent a truck.

Évaluation :

4

The U-Haul agent was very efficient and friendly. It could have been improved if he was not the only one so there was less wait time to be served.

Évaluation :

2

I drove away and the trailer was connected to a second trailer, dragging that along. The guys helping left so fast I had to go back to get him. And another 10 minutes to fix the problem.

Évaluation :

5

Très sympathiques et professionnels. Accommodated to fit our needs. Merci.

Évaluation :

4

Xavier was an expert and very professional with kindness in the entire business transaction.

Évaluation :

3

The employees were sitting around and they told me they didn't want to do my contract cus she just didn't feel like it. So she passed me along to another co worker. And the co worker said the same thing and refused to assist me. So they sent me down the line at the counter and the male employee seemed very uninterested and showed disinterest in assist em and just game me the key and sent me off not explaining anything or showing me to the uhal in the sea of tricks. I've been to quite a few uhals and this was not at the top of my exercises. I hope you can use this as a learning and growing experience.

Évaluation :

3

The customer service was very good. The truck we rented was in poor condition. There was a hole in the roof. My husband covered our cargo with a tarp to keep the furniture dry. The left headlight was broken. We drove from Topeka Kansas in the dark with one working headlight.

Évaluation :

1

The three staff were exceedingly slow and preoccupied with themselves. Getting their attention when I came in was hard enough as each was trying to avoid helping - it was a maybe a half hour before close. But it was even harder keeping my agent on task, then bonus round, a different reservation needed to be made after the first one as we were dropping the equipment in a different city - which I'd made clear earlier.

Évaluation :

5

It should be a policy where you get a portion of your money back if you don't use the full month. Otherwise good place.

Évaluation :

2

Didn't get things I ordered. Staff seemed to not know what they were doing. Plain not helpful.

Évaluation :

4

My mistake, after reviewing my receipt I saw that I wasn't charged twice for the safemove service but when I had viewed the charges on the website safemove charges appeared twice, Thank you, Roderick Williams.

Évaluation :

1

I had been at this storage for 18 months When Xavier became Mgr Thier my storage became a problem in my life. I was threatening auctioned I was verbally told if I didn't pay...etc. I don't know who this guy fooled into becoming a Mgr but he is sneaky ,rude, unprofessional. I even rented a truck from downtown location cause all I wanted with him was to remove my property. He has to be friends with someone in U-Haul I have been using Uhaul and never seen so much negativity.

Évaluation :

1

I am writing about 3429 Troost in Kansas City...terrible situation - says 24 hr drop-off but the gate was locked on Sunday evening at 6 pm. Has number to call - which we did and they had no idea what to do. Had a trailer parked on a difficult spot with heavy traffic trying to figure this out - just a horrible situation. We ended up finally getting ahold of U-Haul and they sent us to the 3100 Main St Ste 10 site. Very upset about this entire situation.

Évaluation :

5

It would be nice if there was a public bathroom in the facility.

Évaluation :

5

The service was great.

Évaluation :

3

Good customer service.

Évaluation :

1

Unfortunately, my entire experience at this location was not great. When I went to pick up my U-Haul at 6am (which I had scheduled ahead of time), it was blocked in by multiple vans and trailers, so I couldn't take it off the lot. I had to come back an hour later when the office opened and the gentleman who was working was unfriendly, did not apologize for the earlier mishap, and seemed annoyed that I was there. He said we couldn't go into the building due to central air issues, so we (multiple people) had to sit in his U-Haul truck (which was odd) while he found me another vehicle. I had to remind him that I needed dollies and pads, otherwise we wouldn't have given them to us and the new U-Haul I received was almost out of gas, so I had to refuel immediately. The entire experience set back moving back an hour or more. I understand that things happen, but at the very least an apology or some kindness from staff would have helped offset a frustrating start to our moving day.

Évaluation :

5

I'm ashamed to say I don't remember the young gentleman's name but I was struggling yesterday and he was patient and quite patient. He needs a raise!!

Évaluation :

1

Staff sitting around on phone

Évaluation :

3

The truck sounded like it had a bad smokers cough when you excellatate. No radio mirrors couldn't adjust cabin light kept going off and on. Definitely will rethink the location and possibly the company in whole. Horrible experience but it could have been worse

Évaluation :

5

Shout out to manager at 31st Main KCMO Great Customer Service 👌

Évaluation :

5

Xavier was awesome! With a bunch of customers in the store, he had everything under control and was able to get everyone set up quickly and efficiently and was very professional! I am glad I am storing my stuff at this location.

Évaluation :

5

Everyone who works at 31st & Main was so nice & friendly. I was going through some difficult things & owed $$ to U-HAUL pretty much the whole time I had a storage unit but the staff was always super friendly, professional & wonderful.

Évaluation :

5

i still have not received my return money of 34,42 it still has not went nack to my card

Évaluation :

2

The app is incredibly buggy, slow, and inconvenient. It took me about 45 minutes to get it to work for drop off.

Évaluation :

2

This location has implemented a new rule that customers must provide a utility bill for proof of address. I was renting for a company, so I did not have the required utility bill. I was told a business card would suffice, so I had to go back to my office to get a business card. This is terribly inconvenient, and caused me to arrive at the job site late. If such a rule is necessary, there should be advance notice when reserving the vehicle. We are long time customers that use UHaul for many events through the course of the year and have never had to provide this type of documentation before. If this is a rule specific to that location, I plan on avoiding it unless they're the only location that has the truck I need.

Évaluation :

2

The service I received was very unprofessional. I felt unwelcomed and as if I was a bother to the staff that assisted me who even open-mouth yawned in my face as I leaned over to sign the rental agreement. I could not adjust the driver's side view mirror and when I went back inside to ask for assistance I was just told to do it manually. We had to go inside to get someone to come check the truck back in after waiting and no one coming to assist us. The gas tank indicator was broken as well.

Évaluation :

3

Check engine light was on, said to check gas cap. Truck pulled to the right

Évaluation :

4

The people were kind, friendly and patient with me …

Évaluation :

2

Rate increases are why we discontinued our storage service.

Évaluation :

3

The receptionist, Lavender F, was not friendly nor informative, and was also inattentive. I often had to ask several questions to receive clearer, more information on the process. She also spoke in a low voice so it was hard to hear her clearly. Overall, the U-Haul itself was clean and well maintained. But due to poor customer service from Lavender, I wouldn't recommend this location.

Évaluation :

5

Merci

Évaluation :

5

Uhaul on 31st & Main was excellent! I had a problem getting into my storage place. & they helped me alot! I appreciate this place so much! Everyone was excellent! I highly recommend this Uhaul place! Thank you so much!

Évaluation :

5

It was somewhat awkward to get into the trucks -- perhaps start from the outside and work in, instead of issuing ones from the middle of the line.

Évaluation :

5

great service

Évaluation :

4

To let them know that you have a good service

Évaluation :

3

I reserved the truck online. When I got to the location, they required a utility bill in my name. Nowhere online did it indicate this requirement. The truck was parked very tightly in a line of other trucks. Tightly enough that I feel the yard attendant should have pulled it out to prevent damage.

Évaluation :

5

Good service with lots of options for a good price. Shout out to Tatyana who made the checkout process quick and simple.

Évaluation :

4

Don't rent a truck out that has a check engine light come on

Évaluation :

5

Agent was really nice.

Évaluation :

2

Inform customers either via website or during reservation process, that a lease, utility bill, or other form of identification is needed to rent. Arrived to get my rental was informed at that time about extra id needed to rent. This was after I spoke with 2 people prior to arriving. Never informed during either phone call. They eventually allowed me to rent, but it was not a smooth process. At least I was not the only one, another person experienced the exact same thing while I was there. They also had spoken to someone prior to coming and was not informed prior either.

Évaluation :

5

The only thing I can think of is the requirement for two identifications w addresses. Maybe I didn't see that in the information needed upon pickup. Otherwise excellent service.

Évaluation :

5

I’m going to say thank you for the great service!

Évaluation :

4

The staff, was not very kind But we were satisfied with the facilities. Merci

Évaluation :

4

There wasn't someone immediately behind the desk to help me. Got the keys from them and found that the back door of the truck was zip tied so had to go back in and have them cut it. Also the app made me put in two peoples' phone numbers to verify me. The app didn't specify that a second was needed so I spent ten minutes trying to figure out why it was erroring out.

Évaluation :

4

You are good

Évaluation :

5

You need a method for returning a rental that does not include computers or phone apps.

Évaluation :

5

Tatiana was a great help

Évaluation :

1

At any location the customer service is HORRIBLE!! They are very argumentative and have the worst attitude when it came to answering questions. I will most likely not use any locations of U-Haul in KANSAS CITY MO. You all truly need some training on customer service

Évaluation :

5

Xavier s very knowledgeable and helpful during my contract.

Évaluation :

4

The U-Haul did not have air conditioning. The cab was over 100 degrees on Saturday the 24th. Very uncomfortable.

Évaluation :

5

Very nice staff! The ladies were so friendly and helpful. Easy rental experience.

Évaluation :

2

Staff is rude. Dirty property. Access is not convenient. Bathroom is never accessible anytime. Inside Temperature is always above 90 degrees. Have complained to manager multiple times. Told that he is operating within the recommended guidelines from U-Haul. I will not be renting any longer. MoveInDate 05/14/2024

Évaluation :

5

Xzavier and his team were extremely helpful

Évaluation :

5

I wouldn't recommend the location as the area itself is dangerous. I've only been by 2 times where there wasn't someone fighting the staff or someone without housing causing a ruckus in the parking lot. It's just a dangerous spot for staff and renters alike.

Évaluation :

2

Pricing not competitive. Raised my rent within 2 months of getting my room and then 2 more times. Other places for larger rooms are less costly, so I moved. Also was advertising lower rates on same size room but would not adjust my rent to the advertised rate.

Évaluation :

5

Outstanding Service Super Clean Facility Staff Has An Outstanding Customer Service Skills The Equipment Very Clean And Reliable

Évaluation :

5

Very satisfied thank you.

Évaluation :

5

All of the employees went above and beyond during the stressful time of my apartment flooding. From having to rent two different u hauls and a storage unit everyone that worked there was amazing and helpful.

Évaluation :

5

I was amazed at how secure the facility was and how clean. I will recommend this to anyone who is looking for a storage facility whether temporary or long-term.

Évaluation :

1

Communication was poor, especially when the elevators went out. Yes, Both elevators went out of commission on the same day and my unit was on the 3rd floor. I had rented a truck and hired help on that day, and you all screwed me royally. It was not just inconvenient, but you cost me a lot of money. You all can communicate perfectly when you want to be paid OR the NUMEROUS times you raised my rental fee. I have had rental units before, and no one ever raised my fee. This is the LAST place I would ever rent a unit from again.

Évaluation :

5

I love the manager I will highly recommend there was another young gentleman excellent service

Évaluation :

3

Unit was small but i made it work. I thought i would be bigger

Évaluation :

4

Was able to take advantage of offer for 1 month free rental, which diminished my stress from this move. Found a storage place close to my new home, ( and much less expensive), so moved from this location. Overall a very good experience! Merci.

Évaluation :

3

We were not able to finish locking our storage due to being locked out of the elevator at 10pm also having to submit the code to get on the elevator and get to our floor after input to get one she time was over kill and drug hit the process longer

Évaluation :

5

Nicest, securest facility in midtown!

Évaluation :

5

Friendly and professional staff takes you through this process with ease. Top secured, clean and well lit. This U-Hail and Storage is the best. 殺

Évaluation :

5

The staff is friendly and helpful. However, they should not drop so many f bombs when communicating with customers or when customers are in ear shot of their conversation!

Évaluation :

1

Everything out ny storage got stolen , it was so horrible been with them for 4/5 years now i was getting close to moving everything out to find half of my stuff literally gone

Évaluation :

4

Im not under standing will i had to pay 100 when picking up the uhaul truck when online i had a package for a truck in unit and all i had to pay on picking up was $47.

Évaluation :

4

Bigger elevators would have been helpful

Évaluation :

5

Xavier and the staff couldn’t be any more amazing if they tried!

Évaluation :

2

Female employee blond was working desk she could not pull up reservation on arrival. Then got attitude said to me " Keep your attitude you won't get a truck". Mgr assisted me and gave me truck and was more customers service.

Évaluation :

5

The staff is incredibly nice and helpful.

Évaluation :

5

The manager Nicole was so great and nice etc went over and beyond for my family and I will always bring my business here and would recommend this company here on 31st and main to everyone thanks you Ms Nicole for going out your make sure everything work out for us.❤️

Évaluation :

5

This is a great location for storage or rental. The staff are knowledgeable and friendly!

Évaluation :

3

I was with yall for 3 years and yall kept going up I couldn't afford it no more so I lost everything

Évaluation :

5

Nicole Shaw is the bessssssst Manager this U-Haul has ever had in my opinion. ..she is Awesome. ..she is very professional at all times. ..I never seen her get out of character. ..and I've been in there when she had so verrrrrry rude customers. ..Nicole is great she taught me that even if they are rude it's never personal. ..it's a part of customer service and problem solving. ..so now because of her when customers are rude to me I just smile and do the best I can to help solve the problem or complaint. ..Thanks Ms.Shaw your the bomb . Com

Évaluation :

2

El area de storage muy sucia,huele mal y el storage que me dieron estaba sucio,la muchacha lo barrio y dejo la basura en una esquina,ella muy buena en su servicio al clienta pero el storage muy sucio!!

Évaluation :

4

There was a situation that happend realy was out off my CONTROLL and I think at some point communication was lost! But there is a supervisor their I highly appreciate for her help who needs to be recommended to call on BECOUSE she understands and in some way is willing to help. As long as your in compliance with uhausl's rules...I learned a valuable lesson as well . That is be carefull of the help you hire to move your things. They can cost you money time and your peace if they are not true to the work and have their own vendetta ! Like stealing along the way. But yes she did that! Thanks Nicole and staff at U-Haul on 31 st and Broadway

Évaluation :

5

I can't remember the woman's name who helped me, but she was friendly and fantastic.

Évaluation :

5

I love the the staff.

Évaluation :

5

Xavier was very pleasant and very professional. He listened to my horrible experience and sincerely apologized I experienced that and assured me uhaul does not operate or tolerate what I experienced and hope my experience moving forward will be excellent. Xavier was thorough and exceptionally exceeded my expectations. Thank you Xavier

Évaluation :

5

Was a very helpful and patient young man his two lady friends or associates where also very good. I will always come back to that location and recommend it highly! ....Thanks

Évaluation :

5

N/a

Évaluation :

5

Wonderful facility and staff.

Évaluation :

5

Need more unloading tools

Évaluation :

5

The crew at this location is amazing!! Both days, each employee was so helpful, especially the two who took mercy on an old lady and helped me with my mattress! The moving carts at the facility are awesome! What a perk for someone loading alone. Five stars!!

Évaluation :

5

Great facility and employees.

Évaluation :

5

Es una. Empresa mucho muy profesional. En todo : Installaciones seguras . Limpias, personal agradable y muy atentos en la atención al cliente . Gracias.

Évaluation :

5

Nicole is a real asset to your business.

Évaluation :

4

Pricing is steep but was cheapest in the area

Évaluation :

5

Always clean and well maintained. The manager is a very friendly, polite and enjoyable person to work with. Her employees are well trained and polite too.

Évaluation :

5

Great Place

Évaluation :

5

Nicole is the best she really makes sure that the customer is satisfied. Her attitude is outstanding she keeps the place in great shape

Évaluation :

5

I just rented a 10 X 8 storage space yesterday. The lady at the front desk, I believe her name was Nicole, was very professional and helpful. The transaction went smooth. She showed me the storage unit and it looked new and immaculate.

Évaluation :

5

I appreciate the professional staff there. They are always so helpful and understanding. Thank You for your service and serving Me.

Évaluation :

5

The excess code box was not working

Évaluation :

5

Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.

Évaluation :

5

Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.

Évaluation :

5

Nicole is the best give her a raise an get her some help

Évaluation :

5

The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.

Évaluation :

2

The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.

Évaluation :

5

I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon

Évaluation :

5

Great and convenient! Love the access with card.

Évaluation :

5

Xavier was very helpful and was very nice.

Évaluation :

5

Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .

Évaluation :

4

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25 more a month and a stall that might be smaller.

Évaluation :

5

The employees at this location were very friendly and helpful.

Évaluation :

5

The guy that set up my account was very helpful and nice!!!!! Je

Évaluation :

1

There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.