Customer Reviews for U-Haul Moving & Storage at 31st & Main

Évaluation :

5

My experience was enjoyable I will use the servies again. Please make the photo process more user friendly. Merci

Évaluation :

5

Great staff and great service.

Évaluation :

3

1. Gas tank had only a 150 mile range when picked up the first time…. about a quarter tank. It was frustrating having to stop immediately and spend my time pumping gas into a large tank when I needed to move. You should have customers fill the tank upon return that way we don't have to guess how much gas to put in there despite having your Calculator you provided…. it's much easier to fill the tank to full at the end of the rental instead of having to worry about overfilling the tank and paying unnecessary gas money, plus the time wasted when I should be packing the truck, especially given we got such a late start 2. My rental was scheduled to be picked up at 7am on Saturday, 5/31/24, but it wasn't available till 330 or 4pm. As a result, we didn't finish packing until 1 You AM in Kansas City. Problem is with a one-way rental for a 14 hr trip to Michigan, I had to leave Kansas City because there's nowhere to park the vehicle downtown near the apartment once we filled it and then had to drive several hours to find lodging outside the city because of no hotel availability locally. By not getting my rental on time it cost me a night in a hotel…about $175 plus having to pull just about an all-nighter. 3. I was not notified of the change in rental pick up time on Friday evening, the night before my rental, which was scheduled for 7 AM on the following morning. I had to call U-Haul dispatch on my own to find out why I did not get confirmation of the 7 AM pick up time or anytime at all. It was then that they told me about the change of the pick up time till late in the afternoon. Rachael, one of the people I dealt with on the phone told me that they had texted me this information earlier in the day. I checked my phone and there is no such text and no notification by email of the change. I found out on my own because I checked on it. 4. If I had to do it all over, I would probably choose budget truck rental next time hopefully have a better experience than what just happened.

Évaluation :

5

Very friendly and helpful! Would use this location again

Évaluation :

1

The individual chocking us in was frustrated that customers kept showing up as she was ready to go home. She was very vocal about this.

Évaluation :

3

Trailer was improperly attached. Was made to choose a different drop off location than I had reserved

Évaluation :

1

Horrible service on both ends. I was told that I had to purchase the appliance dolly vs. renting when I picked up the trailer. Now the receiving location is trying to charge me $200 more for the dolly.

Évaluation :

2

The staff was, overall, less than professional except for the person who as actually doing my paperwork. The other staff members were socializing with each other. it felt less than professional as if I had walked in on a personal gathering rather than a business.

Évaluation :

1

Setup my payment option incorrectly, charged the wrong card, didn't know how to log in my information at the counter臘I almost did his job for him. I'll never be going through here again

Évaluation :

5

Polite and professional. Excellent service. Problem-free truck.

Évaluation :

4

Very thorough, professional, and timely. Owner dealt with us personally.

Évaluation :

3

Have not received my refund

Évaluation :

5

Man at the front was amazing! Thank you

Évaluation :

5

Thanks for making my moving experience a little better

Évaluation :

3

Make sure the gas is where it needs to be, other then that no other issues

Évaluation :

5

Very helpful and services was great

Évaluation :

3

Despite putting gasoline in the vehicle before returning it - was charged for fuel and filling service. Awaiting refund if overcharges.

Évaluation :

3

Truck was dusty in the loading area and there were what looked like ashes on the floor in the cab

Évaluation :

5

Going to rent again.

Évaluation :

4

No complaints. Staff was friendly and helpful.

Évaluation :

5

I love the location. I love the trucks that they give is very clean and reasonable and Give you time to bring it back and the decent time. The employees are so respectful.

Évaluation :

3

The customer service was below average when I arrived. The trucks were parked about 6" away and made it extremely challenging to enter vehicles. It was simple to schedule though.

Évaluation :

3

The desk attendant was very distracted and more concerned about her side conversation with the other employees than getting me checked out. I waited patiently at the desk until she was done chatting about her pregnancy, her diet, Sonic slushes, etc. Throughout the process, the side conversation continued.

Évaluation :

5

Wish I could have gotten some of my deposit back. But my ass woke up late

Évaluation :

1

The staff on site seemed very nonchalant about the entire process. The employee I spoke to on the phone was very nice but once I arrived to the location, the other employees behind the desk were both on personal FaceTime calls while the person helping me seemed to be struggling. One of the employees was complaining about something to do with overtime and was throwing out profanity with every other word. Once the contract was finally completed, the truck I was given was "somewhere outside." Come to find out it was somewhere in the back, not one of the front four trucks of that size staged and ready to go. I had to go back in to ask the employee that had originally helped me to just help me find the truck and once he found it and pulled it up, it was covered in snow, and was missing a wiper blade. No one seemed eager to help at any point. Horrible experience.

Évaluation :

2

Too expensive.

Évaluation :

1

The manager and employees was very rude and disrespectful

Évaluation :

2

Nothing discussed in original terms applied picup drop off. As a numerous time renter from same location MY HOME as my driver license says refuse to rent the trailer to me because I didn't have a lease agreement or a bill in my name at time of rental and never in the past have I.

Évaluation :

3

Why is proof of address now needed?

Évaluation :

5

Everyone was very helpful. Thanks again for your service.

Évaluation :

2

The reason I have given a below average score is that my truck scheduled for pickup @ 11: 00, was delayed for a half hour due to a network issue.This contributed to keeping the movers we hired from U-Haul longer which added $100 additttional charge. The movers are awesome workers but when your system fails you shouldn't cause extra expense for customer.

Évaluation :

3

Keep moving forward with all your plans

Évaluation :

5

I was happy with a professional and friendly service that I received

Évaluation :

5

Camaras traceras integrada al sistema GPS

Évaluation :

1

Really bad attention

Évaluation :

5

The workers were amazing got me in and out!!

Évaluation :

4

The gas tank wasn't on half, like your paper contact stated, but I didn't take a picture of the fuel tank, so my fault for trusting you all were telling the truth. I have seen 3 didn't prices I was to be charged, I woke up this mooring with a brand new amount being taken from my account

Évaluation :

4

Really good customer service, counter staff were helpful and friendly, patient and creative when helping me.

Évaluation :

5

Renting from this location was very easy. The personnel were very nice and helpful.

Évaluation :

3

Just struggling with access into the storage building

Évaluation :

2

One employee in particular had a real attitude. He cut me off when I tried to explain that the fuel gauge on my assigned truck wasn't on full, even though I was required to return it on full. He reluctantly assigned another truck to me, not without making it obvious that I had somehow inconvenienced him by requiring him to do his job. The girl who checked me in was slow but she was fine. I have already recommended my friends use a different location.

Évaluation :

1

I got charged a fuel surcharge fee. I drove 22 miles. I put five dollars of gas into the tank and you charge me 30 fucking dollars.

Évaluation :

5

My dad forgot his cell phone in the U-Haul and within minutes I received a phone call that it had been found. Very grateful!

Évaluation :

4

Install a public restroom lol

Évaluation :

5

There was only one person working multiple areas! He did a phenomenal job but the company needed to support staffing issues! He was running nonstop but was under control at all times! He needs a raise and a huge shout out for job well done!

Évaluation :

5

I had three rentals this month at three different locations. The service, friendliness and speed of check in/return is exceptional. Highly recommend this location.

Évaluation :

5

Great service, thank you! But maybe double checking the air in the tires first? Anyway, I'll be back, thanks!

Évaluation :

5

The online process was easy to navigate and the counter check-in was just as easy and expedient. The General Manager was very professional, friendly and courteous. I highly recommend this location to anyone needing to rent a truck.

Évaluation :

4

The U-Haul agent was very efficient and friendly. It could have been improved if he was not the only one so there was less wait time to be served.

Évaluation :

2

I drove away and the trailer was connected to a second trailer, dragging that along. The guys helping left so fast I had to go back to get him. And another 10 minutes to fix the problem.

Évaluation :

5

Très sympathiques et professionnels. Accommodated to fit our needs. Merci.

Évaluation :

4

Xavier was an expert and very professional with kindness in the entire business transaction.

Évaluation :

3

The employees were sitting around and they told me they didn't want to do my contract cus she just didn't feel like it. So she passed me along to another co worker. And the co worker said the same thing and refused to assist me. So they sent me down the line at the counter and the male employee seemed very uninterested and showed disinterest in assist em and just game me the key and sent me off not explaining anything or showing me to the uhal in the sea of tricks. I've been to quite a few uhals and this was not at the top of my exercises. I hope you can use this as a learning and growing experience.

Évaluation :

3

The customer service was very good. The truck we rented was in poor condition. There was a hole in the roof. My husband covered our cargo with a tarp to keep the furniture dry. The left headlight was broken. We drove from Topeka Kansas in the dark with one working headlight.

Évaluation :

1

The three staff were exceedingly slow and preoccupied with themselves. Getting their attention when I came in was hard enough as each was trying to avoid helping - it was a maybe a half hour before close. But it was even harder keeping my agent on task, then bonus round, a different reservation needed to be made after the first one as we were dropping the equipment in a different city - which I'd made clear earlier.

Évaluation :

5

It should be a policy where you get a portion of your money back if you don't use the full month. Otherwise good place.

Évaluation :

2

Didn't get things I ordered. Staff seemed to not know what they were doing. Plain not helpful.

Évaluation :

4

My mistake, after reviewing my receipt I saw that I wasn't charged twice for the safemove service but when I had viewed the charges on the website safemove charges appeared twice, Thank you, Roderick Williams.

Évaluation :

1

I had been at this storage for 18 months When Xavier became Mgr Thier my storage became a problem in my life. I was threatening auctioned I was verbally told if I didn't pay...etc. I don't know who this guy fooled into becoming a Mgr but he is sneaky ,rude, unprofessional. I even rented a truck from downtown location cause all I wanted with him was to remove my property. He has to be friends with someone in U-Haul I have been using Uhaul and never seen so much negativity.

Évaluation :

1

I am writing about 3429 Troost in Kansas City...terrible situation - says 24 hr drop-off but the gate was locked on Sunday evening at 6 pm. Has number to call - which we did and they had no idea what to do. Had a trailer parked on a difficult spot with heavy traffic trying to figure this out - just a horrible situation. We ended up finally getting ahold of U-Haul and they sent us to the 3100 Main St Ste 10 site. Very upset about this entire situation.

Évaluation :

5

It would be nice if there was a public bathroom in the facility.

Évaluation :

5

The service was great.

Évaluation :

3

Good customer service.

Évaluation :

1

Unfortunately, my entire experience at this location was not great. When I went to pick up my U-Haul at 6am (which I had scheduled ahead of time), it was blocked in by multiple vans and trailers, so I couldn't take it off the lot. I had to come back an hour later when the office opened and the gentleman who was working was unfriendly, did not apologize for the earlier mishap, and seemed annoyed that I was there. He said we couldn't go into the building due to central air issues, so we (multiple people) had to sit in his U-Haul truck (which was odd) while he found me another vehicle. I had to remind him that I needed dollies and pads, otherwise we wouldn't have given them to us and the new U-Haul I received was almost out of gas, so I had to refuel immediately. The entire experience set back moving back an hour or more. I understand that things happen, but at the very least an apology or some kindness from staff would have helped offset a frustrating start to our moving day.

Évaluation :

5

I'm ashamed to say I don't remember the young gentleman's name but I was struggling yesterday and he was patient and quite patient. He needs a raise!!

Évaluation :

1

Staff sitting around on phone

Évaluation :

3

The truck sounded like it had a bad smokers cough when you excellatate. No radio mirrors couldn't adjust cabin light kept going off and on. Definitely will rethink the location and possibly the company in whole. Horrible experience but it could have been worse

Évaluation :

5

Shout out to manager at 31st Main KCMO Great Customer Service 👌

Évaluation :

5

Xavier was awesome! With a bunch of customers in the store, he had everything under control and was able to get everyone set up quickly and efficiently and was very professional! I am glad I am storing my stuff at this location.

Évaluation :

5

Everyone who works at 31st & Main was so nice & friendly. I was going through some difficult things & owed $$ to U-HAUL pretty much the whole time I had a storage unit but the staff was always super friendly, professional & wonderful.

Évaluation :

2

Rate increases are why we discontinued our storage service.

Évaluation :

5

Merci

Évaluation :

4

The staff, was not very kind But we were satisfied with the facilities. Merci

Évaluation :

5

Tatiana was a great help

Évaluation :

2

Staff is rude. Dirty property. Access is not convenient. Bathroom is never accessible anytime. Inside Temperature is always above 90 degrees. Have complained to manager multiple times. Told that he is operating within the recommended guidelines from U-Haul. I will not be renting any longer. MoveInDate 05/14/2024

Évaluation :

5

Xzavier and his team were extremely helpful

Évaluation :

5

I wouldn't recommend the location as the area itself is dangerous. I've only been by 2 times where there wasn't someone fighting the staff or someone without housing causing a ruckus in the parking lot. It's just a dangerous spot for staff and renters alike.

Évaluation :

2

Pricing not competitive. Raised my rent within 2 months of getting my room and then 2 more times. Other places for larger rooms are less costly, so I moved. Also was advertising lower rates on same size room but would not adjust my rent to the advertised rate.

Évaluation :

5

Outstanding Service Super Clean Facility Staff Has An Outstanding Customer Service Skills The Equipment Very Clean And Reliable

Évaluation :

5

Very satisfied thank you.

Évaluation :

5

All of the employees went above and beyond during the stressful time of my apartment flooding. From having to rent two different u hauls and a storage unit everyone that worked there was amazing and helpful.

Évaluation :

5

I was amazed at how secure the facility was and how clean. I will recommend this to anyone who is looking for a storage facility whether temporary or long-term.

Évaluation :

1

Communication was poor, especially when the elevators went out. Yes, Both elevators went out of commission on the same day and my unit was on the 3rd floor. I had rented a truck and hired help on that day, and you all screwed me royally. It was not just inconvenient, but you cost me a lot of money. You all can communicate perfectly when you want to be paid OR the NUMEROUS times you raised my rental fee. I have had rental units before, and no one ever raised my fee. This is the LAST place I would ever rent a unit from again.

Évaluation :

5

I love the manager I will highly recommend there was another young gentleman excellent service

Évaluation :

3

Unit was small but i made it work. I thought i would be bigger

Évaluation :

4

Was able to take advantage of offer for 1 month free rental, which diminished my stress from this move. Found a storage place close to my new home, ( and much less expensive), so moved from this location. Overall a very good experience! Merci.

Évaluation :

3

We were not able to finish locking our storage due to being locked out of the elevator at 10pm also having to submit the code to get on the elevator and get to our floor after input to get one she time was over kill and drug hit the process longer

Évaluation :

5

Nicest, securest facility in midtown!

Évaluation :

5

Friendly and professional staff takes you through this process with ease. Top secured, clean and well lit. This U-Hail and Storage is the best. 殺

Évaluation :

5

The staff is friendly and helpful. However, they should not drop so many f bombs when communicating with customers or when customers are in ear shot of their conversation!

Évaluation :

1

Everything out ny storage got stolen , it was so horrible been with them for 4/5 years now i was getting close to moving everything out to find half of my stuff literally gone

Évaluation :

4

Im not under standing will i had to pay 100 when picking up the uhaul truck when online i had a package for a truck in unit and all i had to pay on picking up was $47.

Évaluation :

4

Bigger elevators would have been helpful

Évaluation :

5

Xavier and the staff couldn’t be any more amazing if they tried!

Évaluation :

2

Female employee blond was working desk she could not pull up reservation on arrival. Then got attitude said to me " Keep your attitude you won't get a truck". Mgr assisted me and gave me truck and was more customers service.

Évaluation :

5

The staff is incredibly nice and helpful.

Évaluation :

5

The manager Nicole was so great and nice etc went over and beyond for my family and I will always bring my business here and would recommend this company here on 31st and main to everyone thanks you Ms Nicole for going out your make sure everything work out for us.❤️

Évaluation :

5

This is a great location for storage or rental. The staff are knowledgeable and friendly!

Évaluation :

3

I was with yall for 3 years and yall kept going up I couldn't afford it no more so I lost everything

Évaluation :

5

Nicole Shaw is the bessssssst Manager this U-Haul has ever had in my opinion. ..she is Awesome. ..she is very professional at all times. ..I never seen her get out of character. ..and I've been in there when she had so verrrrrry rude customers. ..Nicole is great she taught me that even if they are rude it's never personal. ..it's a part of customer service and problem solving. ..so now because of her when customers are rude to me I just smile and do the best I can to help solve the problem or complaint. ..Thanks Ms.Shaw your the bomb . Com

Évaluation :

2

El area de storage muy sucia,huele mal y el storage que me dieron estaba sucio,la muchacha lo barrio y dejo la basura en una esquina,ella muy buena en su servicio al clienta pero el storage muy sucio!!

Évaluation :

4

There was a situation that happend realy was out off my CONTROLL and I think at some point communication was lost! But there is a supervisor their I highly appreciate for her help who needs to be recommended to call on BECOUSE she understands and in some way is willing to help. As long as your in compliance with uhausl's rules...I learned a valuable lesson as well . That is be carefull of the help you hire to move your things. They can cost you money time and your peace if they are not true to the work and have their own vendetta ! Like stealing along the way. But yes she did that! Thanks Nicole and staff at U-Haul on 31 st and Broadway

Évaluation :

5

I can't remember the woman's name who helped me, but she was friendly and fantastic.

Évaluation :

5

I love the the staff.

Évaluation :

5

Xavier was very pleasant and very professional. He listened to my horrible experience and sincerely apologized I experienced that and assured me uhaul does not operate or tolerate what I experienced and hope my experience moving forward will be excellent. Xavier was thorough and exceptionally exceeded my expectations. Thank you Xavier

Évaluation :

5

Was a very helpful and patient young man his two lady friends or associates where also very good. I will always come back to that location and recommend it highly! ....Thanks

Évaluation :

5

N/a

Évaluation :

5

Wonderful facility and staff.

Évaluation :

5

Need more unloading tools

Évaluation :

5

The crew at this location is amazing!! Both days, each employee was so helpful, especially the two who took mercy on an old lady and helped me with my mattress! The moving carts at the facility are awesome! What a perk for someone loading alone. Five stars!!

Évaluation :

5

Great facility and employees.

Évaluation :

5

Es una. Empresa mucho muy profesional. En todo : Installaciones seguras . Limpias, personal agradable y muy atentos en la atención al cliente . Gracias.

Évaluation :

5

Nicole is a real asset to your business.

Évaluation :

4

Pricing is steep but was cheapest in the area

Évaluation :

5

Always clean and well maintained. The manager is a very friendly, polite and enjoyable person to work with. Her employees are well trained and polite too.

Évaluation :

5

Great Place

Évaluation :

5

Nicole is the best she really makes sure that the customer is satisfied. Her attitude is outstanding she keeps the place in great shape

Évaluation :

5

I just rented a 10 X 8 storage space yesterday. The lady at the front desk, I believe her name was Nicole, was very professional and helpful. The transaction went smooth. She showed me the storage unit and it looked new and immaculate.

Évaluation :

5

I appreciate the professional staff there. They are always so helpful and understanding. Thank You for your service and serving Me.

Évaluation :

5

The excess code box was not working

Évaluation :

5

Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.

Évaluation :

5

Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.

Évaluation :

5

Nicole is the best give her a raise an get her some help

Évaluation :

5

The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.

Évaluation :

2

The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.

Évaluation :

5

I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon

Évaluation :

5

Great and convenient! Love the access with card.

Évaluation :

5

Xavier was very helpful and was very nice.

Évaluation :

5

Always a pleasure dealing with Nicole and her staff when it comes to college move in and move out . It's hard to deal with all this from Canada and Nicole makes this so easy and takes always the extra stress on this mama .

Évaluation :

4

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25 more a month and a stall that might be smaller.

Évaluation :

5

The employees at this location were very friendly and helpful.

Évaluation :

5

The guy that set up my account was very helpful and nice!!!!! Je

Évaluation :

1

There is a real disconnect between the reservation process and actual rental process. Business processes are extremely inflexible. Incredibly difficult to get a hold of the correct person to handle an issue.

Évaluation :

5

All of the staff that I worked with were very helpful and had great customer service skills. I would use that storage facility again.

Évaluation :

5

General manager was amazing!!She approached me right after driving into the lot.Extremely helpful to my family's moving needs!She gave me a tour and explanation of the facility.She was very friendly to my family.Excellent customer service skills!!!she made sure all of our questions were answered and was very helpful the whole time.Great working attitude!!! I wish more businesses were run her way

Évaluation :

5

Great Customer Service Management Nicoke Is Very Understanding And Caring Makes Sure Its Always Clean

Évaluation :

4

Please put the elevator specs insite and the website since it's not a cargo elevator. Otherwise great

Évaluation :

5

The people here are absolutely amazing! After two house fires a month apart my stress level was through the roof. I received so much genuine kindness from the staff, and the empathy I received really made a difference. Merci.

Évaluation :

5

Awesome facility with friendly helpful staff. I never felt concerned storing my belongings at this u-haul storage facility.

Évaluation :

4

There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!

Évaluation :

5

Outstanding service. Thank you

Évaluation :

4

There was a shortage of staff. The staff were always running around helping customers.

Évaluation :

4

Staff was excellent to work with. I was able to check in online and they had my unit ready for move in when I got there

Évaluation :

5

Thank you to older lady at the front desk. She was just so helpful, honest and did everything she said she'd do in a timely manner. I really appreciate you all, and if I ever need a storage unit again, I will be back to you all. God bless!

Évaluation :

5

I've been with U-Haul for quite some time and I always enjoy doing business with the staff at this location. YOU! ROCK!!! You are awesome!! Thank you for the Grrreat service! and Awesome! support!:)!

Évaluation :

5

Kevin was truly a life-saver. We'd rented a 15' truck in Gladstone for convenience-sake and IT WASN'T THERE for pick-up. We went to the storage unit and Kevin was able to get us sorted out and on the road. I can't give him enough stars for his knowledge, helpfulness and quick response. -john elias

Évaluation :

5

The day staff was extremely helpful. Raquan helped with literally all of my issues, which made the storage process much easier. Nicole made sure that once I was locked out (after 10pm) that my things left in the hallway were stored safely until I returned the next day. The only thing the storage facility needs are larger elevators. My sofa and queen sized box spring had to be carried up 2 flights of stairs which was a painful process. But I like how secure the building is, and the employees were helpful.

Évaluation :

5

Very easy to access the unit. Always had carts available to bring stuff in/out of unit.

Évaluation :

5

Nicole is a great owner! She was patient and understanding with me and my use of the storage. The business side of her was not to be played with. Her knowledge was impeccable. The TEAM EACH AND EVERY LAST ONE OF THEM ARE FRIENDLY AND NICE. I love you all sorry for your lost, but keep your head high. Thanks for everything and have a nice day.

Évaluation :

2

To whom it may concern I rented a truck that was on E they said it was going to credit my money back to me for putting the gas in the truck when I call about my money they said they credited to my account when I checked my account my storage balance was still the same when I rented the truck the very first time they overcharge double charge whatever you want to call it for $92 and some change tell me to call my bank because they credited my money back to my card and my bank said they never did they didn't see any credits of them returning my money and they didn't credited to my account because my balance it never went down and never changed nothing so when they say they're going to credit your money back they don't credit your money back they don't add it to your account none of that they give you the run-around the and they don't give you anything back like they say they do are they say they will so no I will not recommend, not at all.... thanks for your services......

Évaluation :

5

During this time of crisis and uncertainty. My daughter is at university in Kansas City and we live in Canada . It was a rush and a panic to get my daughter home then to hear a day later her school was closing and she needed to be out of her dorm in 3 days . Nicole was an amazing help with setting everything up online and over the phone , as where the 3 call centre Agents I needed to speak to . Your staff has been an amazing help and comfort . We got everything moved in and secured by my daughter's roommates. . Hopefully we will be able to move her Back into dorms when school resumes in August , and we will be back to work with U-Haul for summer break over the next 4 years.

Évaluation :

5

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Évaluation :

4

Location was convenient and the staff was very helpful and friendly. Price was high and only reason for less than 5 Stars.

Évaluation :

5

Very friendly and helpful staff. Unit was clean.

Évaluation :

5

Great customer service!

Évaluation :

1

Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative

Évaluation :

5

Great doing business with you.

Évaluation :

5

Very pleased

Évaluation :

5

They deserve a raise

Évaluation :

5

This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Merci.

Évaluation :

5

Nicole is awesome

Évaluation :

2

Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.

Évaluation :

3

Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.

Évaluation :

5

Friendly staff and doing good job.

Évaluation :

5

Very helpful and friendly staff

Évaluation :

5

Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!

Évaluation :

5

Fast services.

Évaluation :

5

ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Merci.

Évaluation :

5

The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!

Évaluation :

4

Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.

Évaluation :

5

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

Évaluation :

5

met my expectations

Évaluation :

4

Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.

Évaluation :

5

jayme chandler and staff were great the best thank yall an mr chandler

Évaluation :

5

I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.

Évaluation :

5

Knowledgeable staff, clean and secure building

Évaluation :

1

Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.

Évaluation :

5

Very informative and polite and the process went smoothly.

Évaluation :

5

Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.

Évaluation :

3

Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location

Évaluation :

5

Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti

Évaluation :

5

Very helpful respectable.

Évaluation :

1

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

Évaluation :

5

I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!

Évaluation :

5

Great and helpful employees.

Évaluation :

5

The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.