Évaluations des clients U-Haul Moving & Storage at 31st & Main
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 31st & Main
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Thelma H. le
Hi, I was assured the balance of the $100 fee would be returned immediately to my card. I haven't received it to this date. I called my bank and they advised me to call your location where I rented. Please refund my return immediately. Thank you kindly! Thelma Herring
Jacob T. le
The lot is in a low spot, surrounded by a building and high wall causing little to no data coverage. This makes after hours pickups/drop offs and confirming the pre trip info impossible. Open wifi would help this problem.
Rodney E P. le
Great customer ?? experience as well
Alex T. le
Employees there are very nice.
Jan'Tel H. le
I left to see ladies hard at work! Girl power!
LaQuita J. le
Excellent customer service
Rasheed A. le
The customer service was excellent
sridhar R. le
The vipers needs a replacement , had really tough time driving , it was all along the route I had to stop every time there was big down pour A 8 hour journey took me close to 14 hours because of the number of stops I had to make because of th vipers
nicole h. le
Extremely over priced especially for the small units will not be staying w/ Uhaul and currently looking into another alternative
Sewtana N. le
Nicole was super kind at the front desk!! She really helped me out with my options and maximizing my rental with this being my first time renting equipment. Definitely recommend!!
Phillip B. le
Keep all monies not yet received more secure. Never leave monies unattended or ensure that the customer's or staff don't get distracted when at the point of sale when showing other features to new customer's. Overall this location did a great job with my transaction, but when a member of my crew asked for change, he found monies unattended away from both the staff and customer's. He could have stolen these fund's but he either has second thoughts that he couldn't get away with it or maybe he was just honest. Addition of more staff because this location is busy and crowded might be something to consider. This is UHaul's dime and any additional staff is one that UHaul management should discuss and consider. Semper fi, Paul Ross xmarine1@hotmail.com
Anna M. le
The brakes on our truck sounded and seemed compromised the day we drove it. The last two miles of our drive, a brake light and constant buzzing came on, indicating the brakes were indeed needing maintenance.
Leeroy H. le
This is the Best U-Haul Store In The World
Samantha C. le
Service was excellant but it was a little stressful for the employees who was trying to give the customer complete satisfaction because the computer system kept messing up. I really would like to thank the african american man with braids on 31st and main in kcmo for his awesome service and determination to satisfy the customers. Great employee. He made it work even though there was a mishap with computers that was out of his control. I recommended services to a friend and they have made reservations for your service tomorrow. Keep up the great work in this community!
Tom H. le
Guys were helpful for fast checkout and hooking up trailer
Melissa P. le
The truck leaked from the rain which caused water to sit in the Grandmas attic and bottom on the truck. This got my boxes wet and soaked through onto some of my stuff. Not happy about the leaking truck since it was already raining on my moving day.
Sam A. le
Its tough to find. Your website might tell people to enter from 31st St. The address is on Main St. Or maybe tell people on the website or add to your address that it is behind UMB Bank. Otherwise this is a GREAT location and a GREAT staff. Super friendly and fast.
Adrienne S. le
Check the truck in exactly when it arrives and not 25 minutes later -- I had my truck back on time, but I was charged for an extra day because it wasn't logged in until you got around to it. Also, I didn't use the dolly or blankets at all, but was charged for two days for each. No thanks!
Sheila N. le
Great doing business with you.
Lesli C. le
Pretty crowded lot!
Joshua B. le
Computer and phone that the employee was using were extremely slow and the employee did not have the greatest attitude. This visit shouldn't have taken 10 minutes to complete but took closer to half an hour.
ashley b. le
Very pleased
Jacob W. le
Had it reserved for one way trip. They told me I had to return to their location regardless. The after hours return thing on your phone is bullshit. Why should I do YOUR job for you?
Jeremy G. le
They deserve a raise
AURTHER B. le
This facility was great. Customer service was excellent. No long waiting... The place was neat an clean...well organized. This is where I'll be doing business from now on. Thank you.
JOHN C. le
Nicole is awesome
Debbie E. le
Checking out was a breeze - employees were very professional. Checking in - was a joke. Employees seemed incompetent and person in charge was not professional.
davin w. le
Staff was kind and generous, the facilities smelled like rat poison, the elevates are too small for moving materials into storage.
Meir C. le
Friendly staff and doing good job.
ryan b. le
Very helpful and friendly staff
nicole j. le
Awesome service super nice people very helpful & detailed when explaining how it works! Me & my boyfriend really appreciate you guy's services helped us out alot! Keep doing what you do!😎💯
Will H. le
Fast services.
Jeff I. le
ALL of the staff was always very prompt/quick, efficient, friendly and professional! Well-trained and always did a great job! Thank you!
Andrew B. le
The only drawback was not being able to access the storage unit later in the evening. Other than that, each time I was onsite, the staff was exceptionally helpful and friendly!!!!
Michele M. le
Very clean, and staff was friendly. The hours were very inconvenient and I couldn't access my belongings most of the days I needed it.
Nancy S. le
Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus
joe k. le
met my expectations
katie m. le
Staff was excellent and very helpful. Storage unit was clean and the security measures were great. My biggest issue were the elevators being too small making it difficult for big furniture storage.
ralph j. le
jayme chandler and staff were great the best thank yall an mr chandler
jonathan k. le
I have used this facility before. I found excellent customer service and staff that went above and beyond to be helpful. Moving is a stressful experience and the staff here made it very pleasent.
Mike F. le
Knowledgeable staff, clean and secure building
Carol M. le
Booked a rental in Bellingham which was changed to Ferndale. In the end, I cancelled the booking. Booking with UHaul is like a moving target,locations keep changing.
veronica w. le
Very informative and polite and the process went smoothly.
Mike F. le
Staff is very helpful and knowledgeable. Unit is clean, well lit and secure.
Heather W. le
Called call center twice to ask about adding users to the reservation. Both times were given different information and found out both answers were wrong when we arrived at the actual U-Haul location
Marti D. le
Excellent all the way around! Nicole, the manager and her staff should get Gold stars, they are superb assisting with storage. Marti
Andre C. le
Very helpful respectable.
Brett M. le
Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.
ATHENA M. le
I received fantastic customer service. Everything was thoroughly explained and demonstrated. I love the storage facility. Thanks uhaul!
Anita B. le
Great and helpful employees.
Melanie M. le
The staff went above and beyond to accommodate me and I really appreciate them. The access being shared w/ the bank means the hours are less convenient but it worked out fine.
RINDA M. le
People are not answering the phone.