Customer Reviews for U-Haul Moving & Storage at 31st & Main

2 065 évaluations

3100 Main St Ste 10   Kansas City, MO 64111
(Bank of America Building)

(816) 256-2297

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 1/18/2022 - 1/22/2022: 8h00 am à 6h00 pm

Services dans cet établissement :

Pour nous contacter

(816) 256-2297

3100 Main St Ste 10
Kansas City, MO 64111
(Bank of America Building)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 1/18/2022 - 1/22/2022: 8h00 am à 6h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad B. 
Évaluation :
5

Bright and clean. Elevator doors close almost immediately so be careful about leaving your things in there.

Laura M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARLA B. 
Évaluation :
3

This was the 4th U Haul I had to drive to because of the equipment was not at location. I had even reserved 3 days in advance.

Julie R. 
Évaluation :
4

WENT VERY WELL TKS,

STEVEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tameca T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Nicole and Xavier were both friendly but quite professional. Prepared and anticipating my needs and questions. Site was clean, equipment neatly stored. Impressive. Their expertise made this a Eber-Easy move. Since I don't want to move again: the most I can do is Highly recommend them.

Bronia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tshombe L. 
Évaluation :
2

Walked in and staff did not greet me and I was only one in location at the time. Told me where to drop trailer and stated they would check it in later. No receipt and no offer to help remove a 6x12 trailer off my vehicle or assist with backing it into the location. Not the service i expected based on pick up location.

Matt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

Nicole has been an exceptional manager and made my U-haul experience exemplary. She has excellent customer service and went above and beyond on many occasions to assist me. I love her pleasant attitude and warm disposition especially during these trying times of the pandemic. She has juggled her responsibilities with grace and should be commended.

Tennille G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherwin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESONDRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsha J. 
Évaluation :
4

It wasgood

Hector M. 
Évaluation :
5

Your process is so easy it's crazy. Not sure why anyone would use any other rental company.

Joseph H. 
Évaluation :
5

I was very happy with my experience

Anthony C. 
Évaluation :
5

Great lady running the store that day and on drop off

Markus B. 
Évaluation :
5

Nicole is the best give her a raise an get her some help

ralph j.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA S. 
Évaluation :
5

Efficient, good service, friendly and quick in and out. Merci.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall K. 
Évaluation :
5

Excellent costumer service!

Geovanni V. 
Évaluation :
3

Not so much about this location specifically, the staff were helpful. I was originally scheduled to pick up at the location on elsewhere in KC and the truck battery was dead. We spoke with a very helpful woman who transferred us to this location. However, the instrument cluster died on the truck about 30 minutes outside of our final location. Absolutely no indication of speed, gas tank level, or mileage.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul R.  |  Expérience générale 
Évaluation :
5

Excellent staff. Very professional and human

PAUL F. 
Évaluation :
1

Only low score because uhual sent me to two bad locations till I went to this one

felicia B. 
Évaluation :
4

I reserved this unit at a different location a week ahead. I had pre paid for my rental and was emailed after business hours a day and a half (which was a holiday) before pick up of a location change. I was also charged another $2 in taxes because of the different location. The back of trailer had debris and moving blankets from previous rental in the back. I was not very happy with the experience with uhaul. As for the location I picked unit up at I was impressed with the cleanliness and organized area.The lady who was at desk was very polite and nice.

Rick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina K. 
Évaluation :
5

I can't think of a thing! Service was quick and everyone was courteous and showed professionalism.

Pat B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasira F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry O. 
Évaluation :
5

Ensure that the equipment is cleaned

Jose G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ira W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Devin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loris H.  |  Expérience générale 
Évaluation :
4

Nicole was very helpful and nice to work with. Picking up and dropping off the trailer I rented went very smoothly.

DIANE W. 
Évaluation :
4

I was disappointed the the first location didn't have the equiptment that we had ordered. In talking with the main office they directed me to the new location and the folks were very pleasant.

Cindy S. 
Évaluation :
3

It took me 2 1/2 hrs. To return the rental. The app did not work. Had to call and speak to a representative to help me process the return. The representative was awesome. But they need to have another process if the app doesn't work, will not take so long to get done

diann W. 
Évaluation :
5

The manager was so sincere and efficient. Great service

Viral P. 
Évaluation :
1

Have the truck that I reserved available as promised.

Edward W. 
Évaluation :
5

Fantastic customer service at pick up and very expeditious return process!

Sydne D. 
Évaluation :
5

S.O.

Elezy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian S. 
Évaluation :
1

The van I reserved wasn't on site, I had to go to a different location where staff cared more about looking at their phones than finding out the correct vehicle for me. I had to go back twice to get directed to the correct vehicle, and all they had for me was a 15 ft truck when I rented a van, and the extra time and stress of maneuvering the huge truck was ridiculous. Not going to use this location again.

Catherine G. 
Évaluation :
5

You guys had good customer service skill and I will continue to rent from this location…

Melinda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
5

The staff has always been so helpful I really appreciate all their help. The place is very nice and well kept.

INDIA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruohan Z. 
Évaluation :
5

I believe his name was Zxaviar--super helpful and kind. Made pick-up a breeze and a delight!

Grace S. 
Évaluation :
2

The staff are second to none. Always friendly, helpful and happy. Unfortunately I was misguided on the storage rates. I wanted a large unit for my clothes and one wasn't available. So I was assigned 2 smaller units that almost added up to what I needed but way less convenient on separate floors. Then I was charged a rate that was way higher than the large unit I requested and inconvenient as well. So I moved my storage to someone who gave 2 smaller units on the same floor while I wait for a large unit to become available and am being charged the rate that I would be paying for what I requested until that size comes available. THAT'S customer service. You don't punish a customer monetarily because you don't have what they need immediately.

mike b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Casondra H. 
Évaluation :
4

Send me a receipt for how much money I got back. Otherwise things was great! Thanks again

treneic R. 
Évaluation :
5

I hope that my reasons for leaving doesnt hurt my relationship and future business with uhaul I caught covid early on and fell behind on payments for a storage and the manager Nichols Shaw was so understanding and uhaul so helpful during my hospitalization and offered me and way to save my things I just wanted to say I really appreciate you uhaul when I thought all was lost and thought I wouldn't make it thru covid 19 knowing that my personal belongings were safe and I could come retrieve them thank you thank you thank you love you guts for that because with the payment agreement i just didnt kbow how I was goibg to pay for and thought I surely lost it . ❤❤ its so nice to see companys that care about there customers and understand this pandemic. Sincerely Lanora gordon

Lanora T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine T. 
Évaluation :
1

I am expecting a full refund for this service or at least some sort of refund due to the stress and inability to perform my move because the truck broke down due to an inop alternator.

SAUNDAR T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TINA S. 
Évaluation :
5

Great and convenient! Love the access with card.

Marisa S.  |  Expérience générale 
Évaluation :
1

Terrible customer service. Hours not consistent with what's posted online or on the door.

Billy W. 
Évaluation :
3

Went in to collect UHaul no one was there for 15 minutes. Said I would receive a email/text with my contract never got one, when I went back inside to enquire, the lady was MIA again. The dolly in the truck was already out of its holder so we'll see if I get charged for that, since again there was no one there to ask about it. Finally, was told as long as you're back by 8pm we'll see you then, returned at 6pm and no one was there to help return the truck, myself and another customer were trying to sort this out for 30+ minutes

Jack H. 
Évaluation :
5

Prompt, helpful, and efficient. In and out quickly. thank you.

Thomas W. 
Évaluation :
5

The people working the morning of my move were so friendly and helpful! Made moving day, which is generally never fun, much easier and pleasant. Merci.

Emily H. 
Évaluation :
5

The owner and her staff (especially Xavier) were amazing! This location is one of the best I have used in the Midwest. I recommend to anyone in KC.

HOLLI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY C. 
Évaluation :
5

Quick and easy, thanks!

MARY C. 
Évaluation :
5

Xavier was great

Chaquita W. 
Évaluation :
5

keep up the good work

Demetrius G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lori G. 
Évaluation :
5

The young man was phenomenal!!!! He needs a raise!!!! I think his name was Xxavier..? He was amazing!!

JACKIE H. 
Évaluation :
2

Staff at the retail location were great. Very helpful. However, the truck broke down, we couldn't get it started and service took a long time

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard D. 
Évaluation :
5

Everything went smoothly. Thank you!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA W. 
Évaluation :
5

The Main St location is the best in KC

Eric I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISA S. 
Évaluation :
5

I go out of my way to go to this location because I'm treated so respectfully and they are so efficient. It's always nice to see their smiling faces. And no that I'm not going to be delayed. It would be cheaper for me to go to a closer location but I love this one

mina H. 
Évaluation :
5

A veteran discount would be great.

Tami O. 
Évaluation :
3

Cash register system and print out

Tonille W. 
Évaluation :
5

The association I worked with was very helpful

KEVIN L. 
Évaluation :
5

Love the help, and customer service thanks guys see you for the next move!

Mia H. 
Évaluation :
5

The customer service was absolutely wonderful. The staff was very knowledgeable and courteous.

Renika W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki L. 
Évaluation :
5

Nicole, Lyn and Xavier were so helpful! Their customer service was by far the best I have received in a long time. Moving can be very stressful but just being able to vent to them during a stressful time was amazing!! I would recommend this location to all my family and friends! Keep up the good work! :)

Michelle C. 
Évaluation :
5

Xavier was very helpful and was very nice.

STACEY W.  |  Premières impressions 
Évaluation :
5

Equipment was good. Pick up and drop off easy. The reservation process was more difficult than it should have been.

louis W. 
Évaluation :
5

I have no suggestions for improvement because I received OUTSTANDING service. In particular, Xavier was not only helpful and professional - he was also very kind. Shout out to Nicole as well, who seemed to be totally on top of things when it was very busy.

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki L. 
Évaluation :
1

Horrific experience. Will never use again.

Chandra M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frances B. 
Évaluation :
4

The stall that was given to me was still full and he moved me over to the next stall that he said was larger but it did not look like it to me. And I have to pay more then I was quoted. I am glad it is going to be temporary until I get a larger home and I will be measuring it when I go back. But it is nice and clean other then having to pay almost $25 more a month and a stall that might be smaller.

patricia t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F.  |  Premières impressions 
Évaluation :
5

The guy that set up my account was very helpful and nice!!!!! Je

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yasira F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H.  |  Online Move In 
Évaluation :
4

There were a few hiccups but the staff and management was MORE than accommodating in helping me with my already complicated move. They made my experience SO much easier than it could have been!

INDIA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naima N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy c.  |  Premières impressions 
Évaluation :
5

The staff, Jaime, I believe and the lady she works with too at the KC main uhaul were remarkably warm. I was greeted kindly when I pulled in by a gentleman and they worked to get me two units and assisted me with each detail of my order! I appreciate all the amazing work and attention to detail.

Tennille G.  |  Premières impressions 
Évaluation :
5

Everyone was Excellent. and Very Helpful. Just wish the location was able to be open longer then 5pm. But Location is Great so that's a plus

Nancy S.  |  Premières impressions 
Évaluation :
5

jayme chandler and staff were great the best thank yall an mr chandler

ralph j.  |  Premières impressions 
Évaluation :
1

Lot attendant was on personal phone and walked away as I entered. GM and staff person were unbelievably rude, argumentative and unhelpful. Worst service I've received in years.

Brett M.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page