Évaluations des clients U-Haul Moving & Storage at 7 Mile & Van Dyke

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 7 Mile & Van Dyke

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Sherrie C. le

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It would be nice to have a light inside the storage container. Just a thought. 😁

Kennesha K. le

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The vehicle didn’t have any gas in the vehicle I didn’t get 8 miles before having to stop for gas

Brady D. le

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It’s hard to say, everything was fine.

Robert J. le

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Truck was clean but needed windshield wipers and traction control light was on, but overall a good experience with excellent service, everything was explained very well about service and vehicle.

casandra e. le

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When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

CaSandra E. le

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Well first the individual that I spoke to lied about the amout of the truck. I rented a 15' and was asked to take a 26' because another customer wanted a 15' and would not be able to hand the larger truck. I took the larger truck because I was told I would only be charged the 15' truck charge. I then took the truck and $77.97 was taken from my card because I thought I was going to drive 40 miles. I brought the truck back and only drove 30.97 miles but that amount was not corrected. I was then charged an extra $20 when this was not mentioned to me. I am definitely pissed. I have not been able to get back to that location but when I do there is going to be a problem if I am not refunded my money.

Sharle F. le

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Change the unpleasant attitude of the General Manager. I saw he's been a Team Member since 2016, he definitely doesn't need to work with customers. Not only was he unpleasant to me, he was very inattentive to a few others. He has a pungent mouth. I kept trying to find an address to write to the Corporate Headquarters or to whomever is over his location. I found an email, but I figured why even put in a complaint, since he's the general manager, the complaint would come to him. Two other gentleman who worked at the location were nice and definitely don't need to be under his leadership. I don't know how his leadership style is, but his customer service is not a good example of any good service or a person in management who has his name everywhere in the store. The amount of customers and the demographics he services may be too much for him to handle. Due to mileage and distance to the location is the only reason I chose this location. I will not return.

Danisha H. le

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Hire all new staff, Clean up and make sure the new staff is trained on Customer Service.

Casandra E. le

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This location needs more help. The people there were doing the best they could but needed help getting customers to the finish line. They really need more help. I stood in line for over an hour but they were courteous and helpful.

Konecca T. le

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The manager was VERY RUDE, it took me almost 2 hours to get a truck that I made reservations and prepaid for. I did not get the dolly I paid for. I called the 1 800 number to complain and get an extension on my time with the truck and they weren't all that nice either. At this point I'll NEVER use U Haul again. I am very disappointed with U HAUL all together.

ariana D. le

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Le client n'a pas laissé de commentaire.

willie W. le

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If time could be cut down on waiting in the line. Otherwise great experience.

Silviaf O. le

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Le client n'a pas laissé de commentaire.

Ataur K. le

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Le client n'a pas laissé de commentaire.

ALEC R. le

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Le client n'a pas laissé de commentaire.

Pamela H. le

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I liked all the new technology.

Juan G. le

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Have more workers to assist customers. I waited and hour to get my reservation taking care of. A whole hour!

Carolada S. le

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More staffing to answer phones

Katherine M. le

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Hire more knowledgeable staff...the young lady I originally spoke with was very customer friendly..but everything and everyone else was down hill after that...and return was horrible...this is my second time renting at this location..my first time there was great.

Derryck F. le

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the windows should be cleaned

DENISE S. le

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I reserved my rental from the 7 Mile Rd. and Van Dyke in Detroit, MI. Over the years i have rented from this location and the service was okay however my most recent experience of 8/10/19 was unacceptable. This customer experience was "bad and unprofessional ". I was over charged which had to be adjusted. My wait time was nearly an hour and to add someone misplaced the key of my retutned rental which caused a great delay in checking in the truck which caused me several scheduling conflicts and a missed appointment. Overall, this experience was not good and the young lady assisting me was extremely unprofessional.

Marcin P. le

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Le client n'a pas laissé de commentaire.

Helen G. le

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Hire some more work we$ to helpless.

James P. le

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The service was very slow and the person that waited on me{general manager}was rude.I rented a tow dolly and the straps didn't work.Lucky i put extra straps on.

Natasha D. le

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Staff was very helpful and friendly.

Gail G. le

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Le client n'a pas laissé de commentaire.

ravon w. le

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Not enough staff. Chaotic.

Choctaw M. le

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N/a

Ashanta C. le

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Le client n'a pas laissé de commentaire.

Tyree S. le

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Everything was great

Stanley S. le

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Manger needs customer service classes

GEORGE B. le

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This is the second time I’ve used this location in two weeks and both times for some inexplicable reason, there was only ONE person working. Between checking in returning trucks, checking out new trucks and the storage facility...., one staff member!?!? That’s crazy!!! As a business owner myself, it just stands out as a total lack of management. The folks working were certainly pleasant enough, but this appears to be a fairly busy location and as the representative was outside checking my truck in most recently (and the trucks before and after me), there was an angry line of about 6-8 people awaiting service inside the store! Friendly staff like I say, but miserable management and staffing model. This location clearly needs 2-3 people working at all times to be efficient and increase check out times, as they are incredibly slow at the moment. Thank you!

Tymeshae B. le

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Le client n'a pas laissé de commentaire.

Anthonygerard W. le

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Le client n'a pas laissé de commentaire.

Julia D. le

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It was an exceptionally easy and pleasant experience. I highly recommend using the uhaul pod system

Teanna C. le

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Le client n'a pas laissé de commentaire.

chelesea f. le

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thank you

Ashia C. le

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I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

lena b. le

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Everything was fine .

Ashia C. le

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Very helpful, polite and friendly. Tommie and Terry is the best.

Dorrisa C. le

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My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

craig a. le

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good job

ricky r. le

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Please keep up the great work that you do. I thank the Lord for you.😀😀😀

Earl D. le

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Great