Customer Reviews for U-Haul Moving & Storage at 7 Mile & Van Dyke

Évaluation :

5

My interaction with the employees was pleasant and very professional!!

Évaluation :

3

Please make sure your gas is at hakf tank. I got my Uhaul last night and was waiting to park my car in a customer parking spot (that was being blocked by a employees vehicle while they werent even in a spot, just in front of the building) and when I finally was able to park they closed and right when I pulled out of the parking lot the "50 Miles Until Empty" light came on the dash.

Évaluation :

5

Vacuum seats,change oil&clean dash window inside

Évaluation :

1

The gentleman and the young lady was moving extremely slow with cigarettes on their mouth just very unprofessional

Évaluation :

5

They were very curious about what they were doing everything when fine.

Évaluation :

3

I paid and my next bill went up $300 that’s why every thing got audited because I couldn’t keep getting over charged

Évaluation :

2

I made reservations for a 15 foot truck without being notified they put me in the 17 foot truck and charge me and upgraded Amount

Évaluation :

3

Picking up was a pain. They said we were required to have our cell phones to use a texted link to pick up the truck, and my second driver didn't have his phone with him. It caused lots of problems and the woman at the counter was visibly irritated with us and we had to push her to work with us to make it work. (eventually I suggested we make him the primary driver, which did work, but she wasn't very helpful with all this and we had to push.)

Évaluation :

1

This is the worst customer service I have ever seen

Évaluation :

1

Have a Representative inside the location at all times. I shouldn't have to wait for an employee to return from test driving which took 10 minutes. Also, the manager was very unprofessional to other employees. She called am employee and had him on speaker and cursed him out for telling another employee that he could come in, which was obviously a miscommunication issue. But after hanging up with him she pauses to continue helping me due to an error that was made by her and then goes off and tells all the employees in the building that she "Run this Motherfucka and they do what the fuck she say"! Then after I am taken care of, I proceed to leave and couldn't because she, the manager, decides that she wants to block the entrance. She literally had her car parked in the off position preventing any entry or leaving from this location. The manager at this location needs to properly trained on communicating with her coworkers. However, she was very polite to me and any other customers that came in.

Évaluation :

5

Very professional and smooth pickup

Évaluation :

2

Mi was charged for gas when I provided pictures of the gas when o first took off and the uh still charged me

Évaluation :

1

You should not assume your customer is a liar. I rented a truck for 2 days (with 2 reservations) and returned the vehicle in proper condition. Over those 2 days I believe I purchased 5 other things. One of them was a lock that doesn't always respond to the key turning. I asked for a refund and I was told that it was opened and therefore unreturnable. I explained the problem and the woman at the counter took it, closed and opened it a few times and told me it was working. After a lot of back and forth including the other woman at the left counter telling me that it wasn't her problem, I recreated the problem in front of both of the service women while making a video of it. She still told me that I was out of luck, but I could speak with the manager and repeatedly reminded me that it was time for her to go. (Because I arrived at 6:55pm) I called a number on manager Davida Seals card and got the national number instead. The woman that I spoke with told me that she would email the manager Davida Seals and CC me in the email because they are very busy at that time and probably wouldnt answer a call. I have not yet received that email and I waited 30 minitues to speak with her. Uhaul has wasted my time while accusing me of dishonesty and I will be returning everything I purchased with or without a refund, my family will be leaving negative reviews and I will not return to the 7 mile and van dyke location.

Évaluation :

5

The lady at the desk was very nice and professional

Évaluation :

2

I got there and it had a flat tire had to wait for someone to fix they didn't have a new tire so they put a plug in it this should have been done before arrival the guy helping was very nice but this should of been caught before arrival time

Évaluation :

3

Would not take new boxes back because in did not get a receipt from other U haul location

Évaluation :

1

Communication was not good at all...I explained why I was renting an pick up truck to uhaul and the location. The truck was not equipped with what I needed..My husband and I could have had a terrible accident pulling our trailer with the truck..I miss a whole day trying to find the right hopkins plug for the truck and ended up spending $28 dollars for one at rv General all the lights were not working so we couldn't leave until the next day...Once we got on the road less than a hour in the trailer was swaying so hard we had to pull over..I called my dad in a panic, he had to drive over a hour to come and hook the trailer up to his truck and pull it...I wanted to leave the uhaul truck on the side of the road but I knew i was responsible for it...I explained my concerns to the manager and she told me that she was going to report the truck stolen because the manager from Fort Street called and told her that her truck was going to Ohio..I was lost because when I rented the truck I told them where I was going and why I was going..Very Disappointed

Évaluation :

5

The service was outstanding as always at this location.thank you.

Évaluation :

5

This was my first time renting a Uhaul truck, and the wonderful employees of this location made it a breeze. In particular, the woman who gave me the impression that she worked in management/leadership, was incredibly warm, kind, & helpful. You can come here, get a vehicle, and get out in under 5 minutes. You guys are the best, and I will only be coming back to you!

Évaluation :

2

Someone stole my reservation, and I was overcharged. Then I was told I'd be compensated for the inconvenience and I wasn't. I was supposed to charged the 0,59 rate and didn't have to pay for my dolly. I was charged 0,79 and for a dolly they didn't even have.

Évaluation :

5

Everything was excellent better then a lot of your other locations

Évaluation :

3

Location was too far away from I-75. It took time to get to this location. Employees very very friendly

Évaluation :

1

That big funny shaped girl she big at the top and small at the bottom I think her hair was green…. She's really nasty. Her attitude customer service and all. She literally told us not to say anything to her because we wanted to make sure they knew we couldn't pull off as the truck was blocked by another

Évaluation :

3

I wish thee manager NEVER LEFT THEE NEW EMPLOYEE ALONE! She was kind but my contract was all screwed up and now I owe uhaul over $900until they figure out my contract and CORRECT DROP OFF TIME AND LOCATION AND RENTAL DAYS! I paid for 4 days of coverage and my contract says I rented truck for 1 day! Why would I pay for 4 days insurance if I only needed thee truck for 24 hrs???????? Even though I returned thee truck 3-4 days late. MY DEPOSIT SHOULDVE COVERED THAT AND LEFT ME WITH A 3$40-$80 balance! NOT $900+. Then Uhaul in Flint said I had truck for 40 days;when in ACTUALITY I HAD IT 8 days!!!! Smh CHECK YALL SECURITY CAMERAS!!!

Évaluation :

1

Just be a true professional and helpful to the customer not being sarcastic and be considerate of a customer's time and situation and especially no cursing to the customer or around a customer thank you!

Évaluation :

5

The same employee helped me with both the rental and return. She was friendly, professional and worked with a sense of urgency. I would definitely rent again from this location.

Évaluation :

5

Nothing! The woman who assisted me fixed every issue I had! Amazing service!

Évaluation :

5

I've been going to this location for many years as well as referred others. However, the truck I rented was still raggedy by the time I returned it I was totally stressed out. It kept pulling to one side. It was if I was fighting it the entire time.

Évaluation :

5

Nothing : The Two Ladies that helped us were amazing ! Especially the one that helped us inside . She brightened my day after a very long day of moving ! Very Professional , kind !! we all need to be more like her .

Évaluation :

5

Best customer service as usual

Évaluation :

4

The furniture pads I reserved were not available at pickup.

Évaluation :

1

Have it cleaned and better customer service with out the headache.

Évaluation :

4

I was told I would get a $52 credit if I brought Tina cal on one fourth of a tank or more and I did I spent $65 in gas that day and they only gave me $20 back I don't like being lied to saying at the end of it all I would only get charged 0,22 cent so where's the rest of my money!?

Évaluation :

5

The staff were very helpful at pickup and drop off

Évaluation :

1

Staff unbelievably rude and pursued to argue with consumer when calling to extend uhaul and when calling to inquire about charges to card. Over charging when clearly the said one amount. Then receive invoice in email an email following day and it's way more than expected. Threatened about when to return vehicle and when brought vehicle back as they demanded they came out of building told us to park it in another spot when we were trying to come into building to return keys they locked door and would not let us in and then charged us for an additional day. I have rented plenty of uhauls driving across the USA never seen such unprofessional and rude staff. Now the fees are way more than budgeted for and it's going to affect my card/credit. I will take business elsewhere from now on.

Évaluation :

2

I was charged to much and had bad service and we being using you guys for well and we rent to much but is trouble service

Évaluation :

1

There was barely a place to leave the uhaul and the location tried to charge me $75 and refused to give me an explanation as to why even though I had already had a tough time getting the rental.

Évaluation :

5

I had a great experience. The staff was very helpful and nice throughout my entire experience and I would definitely recommend my friends and family to this location.

Évaluation :

5

Great place I would recommend my friends and others to do that business here

Évaluation :

1

The store wasn't open on time. I was over charged for equipment that wasn't my fault. The customer service sucked.

Évaluation :

5

The ppl who work there a great. I appreciate the excellent customer service

Évaluation :

5

Aucun

Évaluation :

1

Horrible service. Never again.

Évaluation :

5

Associate was fast and thorough. Check out and check-in was a breeze

Évaluation :

5

From the time I walked in the door very friendly and welcoming

Évaluation :

5

Always excellent customer service

Évaluation :

5

The lady there really helped a lot, very informative and handled business

Évaluation :

5

Moving in and out of the storage unit was so easy.

Évaluation :

5

keep up the good work and the professionalism you have a great team.

Évaluation :

4

The employees were very helpful and was able to get me out of there quickly

Évaluation :

2

The customer service was horrible. The agent was 30 minutes late on Sunday for the pick. Never said a word, no apology for being late-nothing. She spoke so fast you could not understand what she was saying, no explanation of the billing process, just the worst. They need customer service training desperately.

Évaluation :

5

The good folks at this facility handle their business very well. If I need to re-store my property again or rent a moving vehicle, this will be my first choice to contact for help. Merci encore.

Évaluation :

5

The store manager was very nice and caring!

Évaluation :

5

I have had my storage for years. Very upset the rent went up. I was told that they sent me a email but I looked in my email and never got it!

Évaluation :

5

The beams made it hard for me to store my refrigerator never rented the unit

Évaluation :

5

Storage unit was small by beams being in them

Évaluation :

1

I saw a dead mouse just laying by storage also some of my clothes had mold in them which I had to throw away and mouse feces on my clothes and my move out date was 11-14-2021 I left storage clean

Évaluation :

5

Facility is well maintained, staff is very professional. I've been storing my music equipment here for 4 years now and feel very comfortable doing so. No complaints.

Évaluation :

5

Very informative thank yoj

Évaluation :

4

I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!

Évaluation :

5

keep up the great work to move forward thanks

Évaluation :

5

Very professional environment.

Évaluation :

5

The customer service there was very great the manager Devita was very helpful. The only thing I don't like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Évaluation :

1

First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate

Évaluation :

5

Seen my issues with storage and moving out and was helped with the best offers U-Haul has

Évaluation :

5

Customer Service is A-1. Friendly, helpful and with a smile.

Évaluation :

4

Aucun

Évaluation :

5

This staff is nice and understanding and they work with you

Évaluation :

5

Awesome

Évaluation :

1

The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home.

Évaluation :

5

It would be nice to have a light inside the storage container. Just a thought. 

Évaluation :

1

When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

Évaluation :

2

Not enough staff. Chaotic.

Évaluation :

5

merci

Évaluation :

1

I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

Évaluation :

4

Everything was fine .

Évaluation :

5

Very helpful, polite and friendly. Tommie and Terry is the best.

Évaluation :

1

My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

Évaluation :

5

beau travail

Évaluation :

5

Please keep up the great work that you do. I thank the Lord for you.