Évaluations des clients U-Haul Moving & Storage at 96th Ave

From check in to check out , Denise and Thomas did a great job in making me feel welcome and safe . Location was Clean and very organized .

Have used Uhaul several times and have always been satisfied with service and vehicles.

Friendly helpful staff Thanks

manager is rude and not helpful

very efficient; excellent service.

Denise was absolutely amazing to work with! The storage lockers hallways were quite dim and creepy, but great price and service.

Nothing! Everything is ALWAYS excellent at the Port Kells U-Haul!

A little bit disappointed that my credit card was charged right away when i was told that my first month was free however i didn’t realize until i left the office so not the staffs fault but if someone could please correct this for me. There were shelves in the unit. I’m not sure if it was suppose to have shelves or not, i would prefer no shelves however i can manage and work around them

Very important to have all your personal documents in hand the first time you use the new electronic process. Prepare for about 10 minutes to input all the data necessary to make this a pain free experience. Prepare to take photos of the rental vehicle where damage exists but not on the record or marked

I found the “do it your self check-in by cell phone “ system an absolute abortion. Other than that, everything fantastic.

I had booked the vehicle for an 8am pickup prior to the location opening and had other arrangements based on that pick-up time however upon arrival i was not able to pick up the vehicle until the location opened at 9am.

Manager on duty handled upset customer in front of me well. Was very friendly to deal with. Had a concern with the lock on our locker and she had that dealt with in a very timely manner. Would highly recommend.

Nothing was great

The vehicle was spotless when I collected it. The inside was clean and sanitized, The vehicle was warmed up and ready to go. Fantastic service form the team, very kind and helpful;. Will definitely use them again.

Didn't have all equipment booked

both the staff person in the morning ( a woman), and a young male staff when we brought back the Uhaul in the afternoon were friendly, helpful and efficient

Excellent service

Was greeted by a friendly fce both at pick up and drop off

I standing by the door at least 6ft from the counter. Two sets of customers being served at two counters. I was told to wait outside in the rain for social distancing yet the tills and two sets of customers were two feet apart. Not a good look.

I need drive about 30 minutes , I suggest you have a location near south surrey and white rock

Manager was great to me. Thank you.

No problem with Service or location in Surrey. I would prefer a U-Haul location in Maple Ridge with utility trailers available for rent.

great staff

Modify all the parts on the utility trailers that rattle. Chains on tail gait ( put rubber hoses over them) and the tail gate, put some kind of softener or shims to keep it tight and not rattle like hell. Thanks all else was great!

They took care of my needs and are a great place to use. Denise is the best there. Good luck everyone.

Denise was great to work with . highly recommend this location

Better coordination between online reservation and pickup experience

We had a reservation, but when we showed up on move-in day they didn't have a unit available. Luckily someone was moving out that same day, so we got a unit the same size in the afternoon, but it wasn't a drive up like we had reserved. Aside from the missing reservation, the staff was helpful and the storage unit was clean and easily accessible.

Flat tire on trailer. Had to fill the other one up 3 times. Trailer marker lights were working but started blowing fuse on my truck. Called and requested money back and only got 50 dollars.

I have dealt with this location of U Haul and its manager Denise for many years. I have found Denise to be unfailingly courteous and as accommodating as could be reasonably expected in the circumstances even when there were on occasion issues to be resolved. Just treat her the way you way you want to be treated.

This past Saturday I went to get a bigger unit than I’m currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that’s fine I’ll come next weekend to swap units. Fast forward to the following weekend. My unit wasn’t clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn’t lining up properly so I could put a lock on it. I brought it to the staff attention and they can’t get a maintenance guy in until Monday, it’s Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that’s out of my control and should be done and checked by the facility. You are providing a service I’d hope that at the minimum it would be clean and all units are in proper working order. I’ve had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly though

Amazing experience, for the price end how quick it was I'm happy to rent from uhaul instead or buying

Nothing. Denise is always great and I am in & out in record time. Love dealing with her

Denise was great

Friendly staff.

I want to thank the lady in the reception who was so kind and went the extra step by helping me with downloading, storing, and even helped me with keeping busy my son who was waiting while I was unloading and storing. she deserves a huge thank you and a raise Thank you

All went well as planned. No complaints.

Nothing. We use this location whenever we need to rent a vehicle. The staff is always helpful and friendly. They know what they are doing and try to accommodate all requests

When I came to empty the storage locker, all the stuff that was along the left wall was covered in bird droppings. Obviously the perimeter of the building is not visually inspected regularly. I mentioned the bird droppings to the girl checking me out and she just said she’d make a note of it. This is disappointing and unacceptable.

Our reservation was done with a rep that called us by phone. He located the trailer at the Surrey location, the rep emailed us the confirmation. From that there was a link that we checked in online, paid, DL photo, etc to speed up the process when picking up. On arrival at the uhaul location in surrey there were at least a dozen other customers in line, frustrated & angry. I waited in line along with all the others, even though all I should have had to do was sign a paper. When I finally got to the counter I showed the person my confirmation. Without saying a word to me she called the person that should have returned the trailer, that phone call went sideways, and then the manager got on the phone, all while I'm expected to be at my late moms residence in Port Coquitlam, along with helpers that are all waiting there to give me a hand. It was obvious by the phone conversation the trailer was not being returned! Getting there attention, I asked them to please figure something out for me! This is all taking a lot of time...and finally after locating another trailer in a traffic department, I was sent to Port Kels to get it. I'm not familiar with the area, making this an added inconvenience. This set me & my helpers back a lot of time and I still had a drive to Kelowna after loading the trailer. My experience was that Uhaul was very disorganized, No amount of pre-booking/planning made any difference...and still had to pay taxes at this new pick up location. All in all terrible experience without any compensation to smooth things over.

Friendly great customer service from all employees ! Thankyou

Although the cab of the truck was not cleaned the customer service was above and beyond and I had no issues. I just gave it a quick wipe down before using the vehicle to protect myself from potential germs and sickness. Thanks so much

Everything went smoothly from pick up to drop off and was very affordable! Customer service was good as well!

I chose online service for picking up the truck and it became too much work than usual. I suggest to improve your online service by letting us to add our drivers license information in our account in advance to save our time.

Len was very helpful!

They made my move so easy coming from victoria to Vancouver. I came late because of making a late ferry. They made it easy for me to drop off my truck at their location which saved me time and money. Fair prices unlike some of the other storage places which I find their fees outrageous. Much appreciated.

Give Len a raise! His customer service is above a beyond excellent!

Very professional. Well done.

This is the second time I did a smartphone pickup and requested equipment only to find it not in the truck and then have to wait in line to talk to someone only to find that they were all out.

Booked with Uhaul for maple ridge pick up at 10am - received confirmation for this - went to some “leather shop” in maple ridge to pick up truck to find they are closed. Worst service EVER. Would not recommend this service EVER - cost me $600 is wages while and then redirected to Surrey. The only pleasant thing was the Lady Denise at Surrey UHaul. Your company should be ashamed of themselves for misleading people

The overall service and attitude of this location is excellent, I have nothing to say that could improve this.

Excellent service

Honor the price quote I received when booked

Staff at surrey location was very professional and helpful and nice.

My experience renting storage for 21 months at this facility was exceptionally clean and staff very helpful Aswell I would recommend to others . Location for me was key . Thankyou Denise and the rest of staff .

Great staff and helpful

I made a mistake when taking the truck. I didn't check inside to see if the appliance dolly I rented was inside and it wasn't. This was my error for assuming but perhaps going over the inventory prior to the rental would be good practice.

Very pleasant and helpful staff. Would definitely recommend this location.

no improvement necessary. GREAT SERVICE! everything efficiently organized.

Very friendly Well organized Right on time

Staff were very friendly and quick to have me hooked up and on the road. Upon return, they guided us in, disconnected and had us on our way in no time flat. Hats off to the staff at 18590 96th Avenue location.👍

The staff were amazing including the manager and the general workers. This will be my U-Haul location of choice from now on.

Nothing

Easy and safe rental using a smart phone

The Storage was Fine. U hauls billing is difficult, to say the least. Even though I was set up for automatic payment, it never worked. I was immediately assigned a punitive penalty, and a letter was sent to my 90-year-old mother in law saying I was behind on payments. THAT was not good. (She was set up as the alternative contact when I set up the account). Initially, I was told there was nothing they could do until I got quite angry. Then the penalty was waived. Every month I had to pay manually because the automatic payment system never worked. Often I had to call in to make sure no penalty would be applied because your website payment system was down. It really was a waste of my time. I can't believe a company the size of Uhaul has such a crappy payment system. This is the reason you are getting an "Average" rating.

Honestly, I can’t complain about anything. Denise and her staff were great. Our storage locker door broke at one point and staff had it fixed within an hour. Very fast, very convenient. We rented a locker for over 6 months at this location. Never realized storage was so pricey but we needed it and didn’t have a choice. Overall I would highly recommend this location. I’ve also rented trucks from them in the past and have never run into any issues.

Nothing I very much enjoy your services and use it often. Thank you

Excellent customer service, highly recommend this location.

Customer service rep was not aware I was coming and so van wasn't ready to go. Also I have rented Uhaul vans 4 times in last 2months and the brakes on this was was poor in my opinion. I Iike Uhaul though so would still use them and refer to others

Absolutely outstanding customer service! I had initially booked a 10foot truck but the employee (unfortunately I forget her name!) showed me the 15 and 20-foot trucks and was extremely patient and allowed me to make an informed decision on what truck best suited me. Thank you again!

Honestly, the two gentlemen that assisted us, was absolutely wonderful!!! They were both so accommodating and even stayed past their shifts to help us. I didn't get their names, but it was the two gentlemen that were working on Saturday afternoon/early evening. Thank you all for everything and I definitely give this location 5 stars!!!!

It wad a pleasure dealing with Denise and she was there to address anything needed with renting the storage unit. Many thanks to her for making the renting from Uhaul a good experience!

From the very first meeting with the manager Denise we knew we had picked the right company for our storage needs. She was very helpful and friendly and has always been a pleasure to deal with!

Service was great, location was good, the hours of access was the only downfall.

Denise went above and beyond to helping me. She is fantastic and highly recommend her. Thank you!

If I could rate lower than "POOR" i definitely would !!!!!! My move involved one screw up after then other and my move that should have taken approximately 5 hours at the most ended up taking double that amount of time !!! The staff at both of the locations I dealt with where very helpful as best they could and I commend them for that. The issue seems to be with the call center and possibly the Langley location where a truck was supposed to be reserved for me as of August 10th, but THIS DID NOT HAPPEN!!!!! Then the locker I was supposed to have at the 84th Avenue, Surrey location was suddenly NOT AVAILABLE (staff was able to locate one at the 96th Str. Langley location which meant MORE traveling back and forth), then when I mentioned leaving the truck at the 84th Ave location (I had been told by the call center I could leave the truck at a different location from where I picked it up at to get the one month free locker and U-box rental, WHICH I AM ALSO FRUSTRATED ABOUT AS NO ONE HAS GIVEN ANY ASSISTANCE ON HOW TO CONFIRM/ACTIVATE THIS, and there is nothing about this showing on my account, also I was never instructed to confirm with which ever location I was going to drop off the truck at to make sure this was possible!!!!!. Edward at the 84th Ave location was very patient and helpful. I said to Edward that I should be an additional one month free on the U-boxes and locker because of the crap I was having to deal with yesterday and how frustrated and angry I was was going to speak to his manager and look into this but I've heard nothing yet. Denise at the 96th Str location was very helpful as well seeing how upset and frustrated I was and allowed me to leave the truck at that location. All in all, if I could have at a moments notice moved my belongings into another facility at the same cost I would have. I am extremely disappointed with how my move ended up going and I will NOT be recommending U-Haul to anyone at this point. I await and expect to hear from someone with some authority. Thank you, Melody Noble

Staff is amazing, and professional.

We needed storage for a few months. Unit was clean dry and a good price for the size. Staff were courteous and helpful when we had questions. Nice to have packaging materials ready to purchase in the office. Thanks awesome company!

Much Thanks to Denise Ausma for the help she provided with rental trucks and storage spaces on our house sale and move,in November. It made those cold dark rainy days of November bearable with her cheery professional can do attitude!!.. thanks again!.

Very nice staff. We moved our stuff in storage on 24th December. They were very pleased to work on Christmas Eve. I really appreciate it. Thank you very much overall they were happy to help anytime any day .

It has been a pleasure to be a client of your company. The personal contact with you and your staff was unbeatably. I can only recommend your service as top notch! Thanks to you and your staff. Heinz Maassen

Mice problem had died mice and droppings all over my stuff

Lady who lives there is fantastic

The management and staff at the Langley BC location on 96th are the best you have anywhere in your system. Both vehicle rental and storage were purchased there and every interaction was fantastic. Definitely I would use them again at any need.

Denise has been an outstanding piece of our Uhaul experience. She and her staff have been extremely helpful and accommodating for our move and storage.

She was very helpful I would and will use uhaul again

I was treated very well. The manager Denise Ausma was very helpful everytime I had called. Good people

Good service, helpful staff!

The lady who ran the place was really nice and helpful. My only criticism was that a staff member regularly parked close to the entrance hall of my unit making it a challenge Load and unload.

Denise helped me alot.

Thanks DENISE and staff ! Very accommodating.

Thank you very much for all your assistance through a rough few months. Denise Is wonderful and so helpful. I have and will continue to send people your way.

There were rat dropping in over abundance in the unit I had no food or items that would bring them in I had to throw out everything. Pillows, comforter, carpet and other items

We were very pleased with the local Manager and staff. As indicated above we would recommend this facility to our friends and if need arise in the future will would certainly rent here again.

Denise was very friendly and helpful. Great person to deal with.

Denise (I believe that's her name) is an absolute Gem. Makes me want to be a U-Haul customer. What ever you're paying her, it's not enough. Any company would be privileged have her on their team.

U-Haul service is excellent. The truck was good. Customerservice persons are good and I will definitely go for U-Haul whenever I will need it.

This place is amazing !

Great facility and staff, will continue to use when needed

Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent more

excellent customer service.

I truly enjoy working with the staff and manager at the Port Kells location.

Good

2nd time renting with at port kells location. Always turned out pleasant.great people

Uhaul storage was home to two storage lockers for over 6 weeks. The staff and personnel were very accommodating and worthy of the 5 stars. Thank you again. Aman

As we have found in the past, this facility is a well maintained and well run storage facility to which we often return for our needs they can fill. We will be back...

Our questions were answered clearly and request accommodated conveniently by Denise

Great service and price is fair

Was helpful in providing me with my storage needs.

Individual (Denise) was extremely helpful and supportive. A joy to rent at this location.

Thank you to the staff and management. You were all very helpful, when ever I needed it. Thank you

Eveyone was really helpful and friendly. Really appreciated the helpful service

Wonderful service ! Laura was terrific with signing up and showing the unit. I have rented here before and I am happy to return. Cheers Kenny

Well done

The staff went beyond my expectations! The manager was very cooperative with rearranging schedules and also in coordinating the moving of items that were blocking access to my storage units. well done

This is THE VERY BEST service we have ever received. We will continue to utilize your facility and recommend you to friends and family. Thank you for making this experience as pleasant as possible!

Except for the occupant of the next locker behind ours smashing out the gyproc wall an the mice chewing through a couple of the boxes, the storage was good for what we needed and was secure.

Awesome service

The staff lead by their manager are incredibly helpful, understanding and courteous! The store manager really helped out in a most difficult time with my break-up and ex-fiance threatening my life.

Everything was good, would use them again in the future!! :)

Very accommodating staff and a well run location. They do their very best to meet your needs and return phone calls too!

Denise is a wonderful person to visit with

We had our stuff in for longer than we expected. And everything was safe without any damages from moisture. Access was easy and staff were very helpful.

Rent as long as you want. Monthly contract. Perfect

Overall a great service. Easy to access and the facility was nice and clean. Only downside, my unit didn't have an overhead light bulb.

The woman who works at the office was always there to help answer any questions and was helpful when boxes were needed. I would suggest this UHaul location to others.

Very good. Wanted a closer store to my location, but it ended up working out alright.

Easy and convenient storage facility. Friendly and helpful staff.

Staff experience has always been great. My needs for storage have changed. Thank you for great service.

Very helpful and informative Quick service

Rat problem in D5, I only had construction material and it they didn’t harm anything but there was droppings everywhere.

Denise, it was a delight to encounter you bright and early on an icy Saturday morning. Thank you.

Rodent problem ongoing for 1 year in storage locker. If you do not purchase UHaul insurance, Uhaul will not address damage. Overhead door broken for 21/2 months before it was fixed.

Quick service I had to ask for a access card

The lady in store was very polite

Excellent service by all the staff. The manager is a good multi tasker.

After several years I was able to decision the property I had stored at the U-Haul facility. I have been extremely happy with this facility and the service and will come back if the need arrises.

Denise and her crew are always professional and very helpful.

The woman that helped me both for move in and move out was so kind. She went out of her way to help us and was fantastic to deal with both times! Give this woman a raise!

Thank you so uh for your compassion and understanding and I would recommend your location anytime

Great friendly service, clean facility. Highly recommend.

Great office staff; very helpful. It is too early to rate much as I just moved in. I did have units here in the past and have been very pleased with the service, security and helpfulness. I have often

I would use them again if I need too...TY

It was always nice to go there the staff were the best. I will miss the people there.

Very well kept and staff were allways friendly and helpful

Staff was always friendly and helpful, was very happy with the service.

Service/staff were exceptionally good. Locker was at the end of a dark narrow hallway with no lighting and the locker itself had no lights. The gates were often left open so anyone could walk in.

Stuff was safe but the storages needs little maintance. It was easy access. I was payiny $131.20 a month for 5x10 storage and i found it was very expensive.

Great service, easy access, clean and secure. all good.

The reason i feel this way is i tried so many times to contact denise about our storage fees but could never get ahold of her and the other workers that worked there could never help us .

The Staff were more than accommodating and helped our family out tremendously during our difficult move by giving us the use of the last locker available; Very kind and courteous at every interaction!

The lady i was speaking with was very professional and had a great attitude. once speaking with her i knew that this is the place i wanted to rent from. very happy and will recommend :) thank you

Literally the worst customer service I have ever encountered. Not as much as a hello when entering the office; were rude/condescending- gave reserved storage unit away. Won't return to this location

Hey

No complaints. Staff were friendly and helpful.

the staff were very helpful and cheery. A great experience

Keep up the good work

very prompt and courteous

My only issue was cancelling the storage unit. I was transferred 5 times when I asked to cancel the unit, once I had completed moving out if it. The manager at this location is fantastic

my unit had some water in it and no light bulb so it was dark. staff were very friendly and accommodating.

The storage unit was to small and they never had a bigger spot. So i had to go to a different storage unit place and never got my free 30 days. You need more places to go to for customers.

Another excellent transaction. Attendant was clear, polite and very helpful despite the fact I arrived five minutes before closing.

Staff was great and had no issues

Great service. Very friendly and helpful.

I had never rented a storage unit before and was unsure of all the ins and outs. The staff made the whole process simple and easy from start to finish.

Clean organized and assessable facility

I never saw this facility; moved from US. Entire experience was difficult. UHaul needs consultant to overhaul procedures. Nice people but no one knew what was going on, and terms were ambiguous.

A+

Staff Are Amazing They Go Far And Beyond To Make Things Work. I Highly Recommend This Location, Clean, Well Lit And Easy To Get To By Vehicle Or Transit.

Very friendly and helpful! Denise and all of her crew go above and beyond customer service!

Very good facility, staff are great

GREAT staff; friendly, helpful, accommodating.....couldn’t be better. The U-Haul facility on 96th is my “go to” place for storage and rentals.

Unit was infested with rodents during my occupancy, judging by the mouse droppings and urine on the floor. Fortunately my items were off the floor and not damaged. Access was not great for trucks.

Nice staff to deal with. Thanks

Cancelled before we moved in because of the evidence of mice. The staff said this was common. This was not acceptable so we went elsewhere.

Very friendly staff