Évaluations des clients U-Haul Moving & Storage at 96th Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at 96th Ave
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JASON C. le
very friendly staff on site, everything went smooth. would fully recommend this location
YIANNIS V. le
Denise is amazing at the knowledge and customer service
Ryan S. le
Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent more
mario B. le
no ,just keep doing what you are doing.
JASON C. le
excellent customer service.
BRADLEY M. le
Denise is the best Manager. She always helps us get what we need.
Daniel W. le
Seems like there are serious system issues. I declined insurance but was charged anyway. the agent tried to correct but I was still partially charged it seemed to be a major issue to deal with so I just left it but it was remarkable how slow & buggy the Uhaul internal system was.
Ed A. le
Quick easy process. Friendly service. Hooked up the trailer, even let us borrow a hitch. Thank you for a great experience.
Graham R. le
The online drop off couldn't find my location to finalize my rental.
Leslie F. le
I truly enjoy working with the staff and manager at the Port Kells location.
Allan F. le
When I arrived only one employee seemed to be helping customers despite the large line up. The young woman helping everyone was very nice but seemed new and a little overwhelmed - might be helpful to have more staff working during lots of reservations or end of August when there will be many rentals
Kenneth B. le
The manager was FANTASTIC, very busy however so good at looking after me and all the people ---a real star...she should be recognized if she isn't - van was a little dirty so would just suggest a better cleaning in and out, windshield especially...all else great. Love the long open hours, very helpful to people moving etc.
Philip S. le
It seemed tp be a lengthy process.
Sherri R. le
The location staff were warm and friendly, despite the line up and phones ringing. It would be great to see such a hard working team rewarded for their efforts. I'm sure in this day and age they dont hear how awesome they are, but they should!
Darrell E. le
We were not communicated with as to change of pickup location and time. When we finally arrived at the new pick location at the right time our uhaul was not there. After we got our uhaul because of complications with communication and change of requested time we were late for our movers. A phone call or email would have gone a long way in getting us ready for our move. Because o time changes we arrived 5 hrs behind schedule.
Sergey P. le
Good
Lukas J. le
Need more people working on this site other than that the service was awesome
Robert B. le
There was only ONE extremely hard working girl caring for a lineup of customers . She handle herself well and professionally .
Tonja H. le
Awesome customer service at the Port Kells location! Thank you for making our move so easy!
LEE J. le
Denise is over worked and under staffed at that location.
Carla F. le
I really didn't need the bigger truck. I feel like I wasn't given the option of finding a smaller truck closer to me when talking with the representative on the phone.
Gerald R. le
There was a location so much closer to me but I was told the port Kells location was. I could have saved 25 dollars on mileage.
Clint C. le
Manager on location, late Friday afternoon was exceptional and another big thanks goes out to her! Operations was busy yet she was courteous and displayed exemplary customer service. Transaction was quick and she was very helpful!
Steven H. le
My experience went really well Customer Sevice was great and friendly people
ALLAN D. le
As always Supervisor Denise goes above and beyond and makes renting equipment easy :)
Denise B. le
It was the cleanest UHaul van I have rented in years. They let me park on location overnight which was appreciated. I will definitely rent there again.
JAMES C. le
Always great service.
Stanislaw M. le
Windows inside pick up truck were really dirty , creating a glare when the sun shone thru them, making it unsafe when driving. You should make cleaning inside windows part of you safety things to do list. Thanks for renting us the pick up truck.......Stan & jarmila
Debra H. le
2nd time renting with at port kells location. Always turned out pleasant.great people
Aman R. le
Uhaul storage was home to two storage lockers for over 6 weeks. The staff and personnel were very accommodating and worthy of the 5 stars. Thank you again. Aman
Eric T. le
As we have found in the past, this facility is a well maintained and well run storage facility to which we often return for our needs they can fill. We will be back...
Ian M. le
Our questions were answered clearly and request accommodated conveniently by Denise
Austin S. le
Great service and price is fair
ray c. le
Was helpful in providing me with my storage needs.
melinda p. le
Individual (Denise) was extremely helpful and supportive. A joy to rent at this location.
CONAGRA F. le
Thank you to the staff and management. You were all very helpful, when ever I needed it. Thank you
JUSTIN P. le
Eveyone was really helpful and friendly. Really appreciated the helpful service
KENNETH BERG K. le
Wonderful service ! Laura was terrific with signing up and showing the unit. I have rented here before and I am happy to return. Cheers Kenny
Serendipity's Antiques & Tre I. le
Well done
Doug W. le
The staff went beyond my expectations! The manager was very cooperative with rearranging schedules and also in coordinating the moving of items that were blocking access to my storage units. well done
Jordan T. le
This is THE VERY BEST service we have ever received. We will continue to utilize your facility and recommend you to friends and family. Thank you for making this experience as pleasant as possible!
LYLE O. le
Except for the occupant of the next locker behind ours smashing out the gyproc wall an the mice chewing through a couple of the boxes, the storage was good for what we needed and was secure.
ryan s. le
Awesome service
Michael S. le
The staff lead by their manager are incredibly helpful, understanding and courteous! The store manager really helped out in a most difficult time with my break-up and ex-fiance threatening my life.
ann p. le
Everything was good, would use them again in the future!! :)
marlon d. le
Very accommodating staff and a well run location. They do their very best to meet your needs and return phone calls too!
Rob R. le
Denise is a wonderful person to visit with
ANDREW B. le
We had our stuff in for longer than we expected. And everything was safe without any damages from moisture. Access was easy and staff were very helpful.
ROBERT M. le
Rent as long as you want. Monthly contract. Perfect
BYRON T. le
Overall a great service. Easy to access and the facility was nice and clean. Only downside, my unit didn't have an overhead light bulb.
Alison P. le
The woman who works at the office was always there to help answer any questions and was helpful when boxes were needed. I would suggest this UHaul location to others.
Kurt C. le
Very good. Wanted a closer store to my location, but it ended up working out alright.
AMY N. le
Easy and convenient storage facility. Friendly and helpful staff.
Alan S. le
Staff experience has always been great. My needs for storage have changed. Thank you for great service.
HENRY F. le
Very helpful and informative Quick service
INLINE D. le
Rat problem in D5, I only had construction material and it they didn’t harm anything but there was droppings everywhere.
Kathleen F. le
Denise, it was a delight to encounter you bright and early on an icy Saturday morning. Thank you.
SELECTCOM S. le
Rodent problem ongoing for 1 year in storage locker. If you do not purchase UHaul insurance, Uhaul will not address damage. Overhead door broken for 21/2 months before it was fixed.
Jesse P. le
Quick service I had to ask for a access card
Rob R. le
The lady in store was very polite
WILLIAM P. le
Excellent service by all the staff. The manager is a good multi tasker.
GEORGE L. le
After several years I was able to decision the property I had stored at the U-Haul facility. I have been extremely happy with this facility and the service and will come back if the need arrises.
Peter S. le
Denise and her crew are always professional and very helpful.
Jenna R. le
The woman that helped me both for move in and move out was so kind. She went out of her way to help us and was fantastic to deal with both times! Give this woman a raise!
michelle s. le
Thank you so uh for your compassion and understanding and I would recommend your location anytime
Jean-Luc B. le
Great friendly service, clean facility. Highly recommend.
Alan S. le
Great office staff; very helpful. It is too early to rate much as I just moved in. I did have units here in the past and have been very pleased with the service, security and helpfulness. I have often
Debra B. le
I would use them again if I need too...TY
HAROLD F. le
It was always nice to go there the staff were the best. I will miss the people there.
TONY D. le
Very well kept and staff were allways friendly and helpful
Danielle L. le
Staff was always friendly and helpful, was very happy with the service.
Vanessa H. le
Service/staff were exceptionally good. Locker was at the end of a dark narrow hallway with no lighting and the locker itself had no lights. The gates were often left open so anyone could walk in.
Shobha K. le
Stuff was safe but the storages needs little maintance. It was easy access. I was payiny $131.20 a month for 5x10 storage and i found it was very expensive.
Aaron B. le
Great service, easy access, clean and secure. all good.
Sharon h. le
The reason i feel this way is i tried so many times to contact denise about our storage fees but could never get ahold of her and the other workers that worked there could never help us .
Honey Dawn f. le
The Staff were more than accommodating and helped our family out tremendously during our difficult move by giving us the use of the last locker available; Very kind and courteous at every interaction!
cheryl y. le
The lady i was speaking with was very professional and had a great attitude. once speaking with her i knew that this is the place i wanted to rent from. very happy and will recommend :) thank you
Ashley L. le
Literally the worst customer service I have ever encountered. Not as much as a hello when entering the office; were rude/condescending- gave reserved storage unit away. Won't return to this location
John D. le
Hey
Rob V. le
No complaints. Staff were friendly and helpful.
daniel k. le
the staff were very helpful and cheery. A great experience
Edgar C. le
Keep up the good work
CHARLES M. le
very prompt and courteous
trya s. le
My only issue was cancelling the storage unit. I was transferred 5 times when I asked to cancel the unit, once I had completed moving out if it. The manager at this location is fantastic
dick f. le
my unit had some water in it and no light bulb so it was dark. staff were very friendly and accommodating.
Greg F. le
The storage unit was to small and they never had a bigger spot. So i had to go to a different storage unit place and never got my free 30 days. You need more places to go to for customers.
Eric T. le
Another excellent transaction. Attendant was clear, polite and very helpful despite the fact I arrived five minutes before closing.
nick f. le
Staff was great and had no issues
brant c. le
Great service. Very friendly and helpful.
Michael H. le
I had never rented a storage unit before and was unsure of all the ins and outs. The staff made the whole process simple and easy from start to finish.
Sandy M. le
Clean organized and assessable facility
Rebecca H. le
I never saw this facility; moved from US. Entire experience was difficult. UHaul needs consultant to overhaul procedures. Nice people but no one knew what was going on, and terms were ambiguous.
jennifer p. le
A+
Skye K. le
Staff Are Amazing They Go Far And Beyond To Make Things Work. I Highly Recommend This Location, Clean, Well Lit And Easy To Get To By Vehicle Or Transit.
James F. le
Very friendly and helpful! Denise and all of her crew go above and beyond customer service!
JANET C. le
Very good facility, staff are great
Richard E. le
GREAT staff; friendly, helpful, accommodating.....couldn’t be better. The U-Haul facility on 96th is my “go to” place for storage and rentals.
Scott S. le
Unit was infested with rodents during my occupancy, judging by the mouse droppings and urine on the floor. Fortunately my items were off the floor and not damaged. Access was not great for trucks.
BONNIE M. le
Nice staff to deal with. Thanks
Terence T. le
Cancelled before we moved in because of the evidence of mice. The staff said this was common. This was not acceptable so we went elsewhere.
steven w. le
Very friendly staff