I askwd for the management to fix the lighting from day 1 and it wss never addressed in the last 9 months.
Jungmook L. | Overall ExperienceSelf Storage Units in Surrey, BC, V4N3P9
U-Haul Moving & Storage at 96th Ave
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U-Box -Conteneurs MD pour le déménagement et l’entreposage
Nous livrons U-Box - vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la collecte ou le dépôt de vos U-Box - conteneurs.
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- 4,0 - Cote moyenne des clients
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The manager and staff member where fantastic, best customer service I've ever had in my life.
Tyler R. | First ImpressionsThe facility is in an easy to get to location and convenient access hours. The portable storage containers and larger work vehicles (such as Snap It Tool cube trucks) were at times parked (stored) in the common access areas of the locker door access that made ingress and egress difficult at times. My more recent visits, I noticed that this was corrected as the containers and vehicles were relocated.
Sherman Y. | Overall ExperienceFriendly helpful staff
Adrian S. | First ImpressionsThe service is excellent.
Sunia L. | Overall ExperienceRejane was very nice and helpful
Joshua G. | First ImpressionsMy unit number kept falling off. Couldn't see inside the unit very well. Always uhauls parked in and around making it less convenient for loading/unloading. When I was offered a second "month free" unit after renting another truck (3rd unit), I was told I could stay in one of my current free units for an additional month without having to move completely. Then was charged for that next "1st month." Not impressed with the lack of understanding around this issue from customer service/booking point of contact to the dealer location. I was not told that I would have to use the 1st free month at a completely new location or forfeit it. I would have moved all of my storage out of both original units the day I rented the truck (for that exact reason). Very irritating and waste of money.
RENEE D. | Overall ExperienceStaff don't pay attention. Told them I had vacated my unit and still received a bill. I had rented a truck, and returned it at the appropriate fuel level, then received an 88$ bill for gas. This place is an absolute joke, the only person there who was competent was fired for no real good reason after 25 years with the company. I tried to contact corporate about this issue, no response. Company does not care about anything but money and scamming people. New manager sucks, she wouldn't even come out to do the inspection on the truck even though I had made it there a minute or so before closing. They won't get a penny out of me and I'll dispute any charges put against my credit. Will never use you guys for anything ever again.
Cody M. | Overall Experience