Customer Reviews for U-Haul Moving & Storage at 96th Ave

1 802 évaluations

18590 96th Ave   Surrey, BC V4N3P9
(@ 186th St)

(604) 888-0133

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(604) 888-0133

18590 96th Ave
Surrey, BC V4N3P9
(@ 186th St)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The truck was perfectly clean, it functioned flawlessly & it was exactly what I expected. The facility was clean and clear and the staff were helpful, polite, knowledgeable & they were all also very good looking (: I depend on you guys a lot and not even once did you disappoint. I hope you keep it up and continue the excellent service provide. Many many thank.

LAUSANNE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fady M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willem D. 
Évaluation :
5

Everything went smoothly. No issues. Friendly service. Would recommend this location.

Kristi P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOHSEN T.  |  Expérience générale 
Évaluation :
5

Was a great experience

Gord B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ketan C. 
Évaluation :
5

So far so good!

Henry W. 
Évaluation :
5

Denise and the other young lady(sorry didn't get her name)were amazing, very friendly and helpful. Glad I chose this location.

Philip R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug H. 
Évaluation :
5

Service is always great . Easy pick up and easy drop off. Great staff .

Robin N. 
Évaluation :
3

I called into the UHAUL customer service because I was unable to do the after hours check-in from my phone when I was on site. The online system would not allow me to go through the process. The Uhaul rep assured me that they would place notes on my account and I wouldn't be charged, but I was still charged an after hours $20 fee.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail h.  |  Expérience générale 
Évaluation :
3

My husband rented a dollyâ€" but the rental was put in my name, because my name was on file from previously renting a storage unit at another facility several months ago. I wasn't there and didn't give my permission to rent the dolly. Equipment shouldn't be rented out in someone else's name without confirmation that it's ok.

Kristy H. 
Évaluation :
5

Great staff and loved dealing with them so helpful and funny

Umrao N. 
Évaluation :
5

Very quick and professional service

rohan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Friendly and helpful staff in office as well as the worker in the yard was very helpful. It was a very pleasant experience using that U-Haul office.

BARBARA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
3

We ordered an enclosed trailer online but the site did not have one. They said they we ordered a regular trailer. So, your online booking setup is either wrong or we are idiots. That said, the staff was very helpful getting us a small moving truck for triple the cost.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bartosz Z.  |  Expérience générale 
Évaluation :
3

It was unfortunate no one could tell me I couldn't change the return location until I picked up the trailer. I called and they said I could do it online (which I couldn't) and I could change it when I picked up. Unfortunately I had to drive from Langley to Squamish with my tow and come all the way back to Langley to return the trailer. The extra gas added $100 to my tow costs. Had I known beforehand I would've rented a trailer closer to Squamish. Merci

Lynda G. 
Évaluation :
5

I've had a lot of bad experiences with uhaul in the past. But this was actually a very smooth experience this time. No complaints, equipment was ready to go, service was quick!'

Jody S. 
Évaluation :
5

Wonderful staff and service. Denise was great. Truck ran well. No issues. Will recommend anytime.

Laura S. 
Évaluation :
5

Everything was done well

HUGH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Good staff. Fiendly and most helpful in hooking up and unhooking etc.

Gary M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

evgueni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirwan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenghsien L. 
Évaluation :
5

Quick checkout, helpful staff, great experience at this location.

Craig A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Godfriet K. 
Évaluation :
5

The personnel was extremely helpful. Very good customer service

belle I. 
Évaluation :
5

Seems a bit understaffed…I think one more person on would help. Pickup was good…but it was early. Drop off was a little long. The person on staff was great…but lots of things going on so had to wait.

Rob A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CINDY P.  |  Premières impressions 
Évaluation :
4

Friendly service. Quick check out process. Convenient location with self storage

Nicholas B. 
Évaluation :
1

I dont want you to go to this location because poor customer service and they don't know how to talk with customers they charge me axtra 56 dollers for 5 liter extra gas burn please don't go there and save you're money

Bhupinder M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
3

Lighing of the storage needs improvement.Accessing at night time, the light becomes intermittent. Access of the storage unit is a challenge.there are a lot of cars or other trailer parked .

Sebastian U.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stebin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faisal P.  |  Expérience générale 
Évaluation :
2

facility really need an upgrade, its really old

Jesus S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franco I. 
Évaluation :
5

100x better service than 56 Ave location. They respect the clients time. Going to use the port Kells location from now on exclusively

Nils O. 
Évaluation :
5

Everything went smooth, very friendly stuff, trailer was in awesome condition

Tanja H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt C. 
Évaluation :
5

Totally disappointed this time. I called in to reserve a cube van. The only one that was available was at this location that's about 10 km from where I live and about another 10 km from where I was going. I arrived at the location about 1 hour from the booking and there was no cube van available, only a cargo van. I could have rented a cargo van about 1 km away from the destination and not wasted a bunch of mileage. We were lucky to get a friend to come help us with a pick up because the box spring and bed frame wouldn't fit in the van. We still had to do 2 trips in this van which racked up way too many miles as it's per km charge. We should have rented elsewhere and the agent shouldn't have promised us a cube van if there wasn't one available. Totally disappointed ☹️

Christian O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl R.  |  Expérience générale 
Évaluation :
5

As usual, the staff at this location are efficient, professional and friendly on both ends of the rental.

Ed W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl R. 
Évaluation :
5

Personnel amical

Denis C. 
Évaluation :
5

Vehicle bit old according to my point of view

Darshan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oleg L. 
Évaluation :
5

Staff was super friendly both at pick up and drop off. Everything went smoothly.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monika W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edison C. 
Évaluation :
5

Great to have the option for after hours return.

Robert W. 
Évaluation :
5

Very good service is all I can say.

Druv N. 
Évaluation :
5

Everything was great. Customer service was good and location was close to home.

David L. 
Évaluation :
5

Denise is awesome! She was so helpful and knowledgeable!

Cherine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOUNGDO K. 
Évaluation :
5

Very helpful staff

Muhammad F.  |  Expérience générale 
Évaluation :
4

Staff iperforms very efficiently.

OLEG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Siobhan M. 
Évaluation :
4

Professionnel

gurcan M. 
Évaluation :
5

Amazing service

Leslie F. 
Évaluation :
5

The young woman made this stressful time super easy I was very impressed at how smooth the whole process was!

Tamara R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMANTHA J.  |  Premières impressions 
Évaluation :
5

I had trouble during the overnight drop off. The lock box is by the front of the driveway ..... and should be by the front door in my opinion. Also the picture part was always vbacked out. Other than that (which was minor) exceptional service, location, and staff!

JEREMY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jemmy C. 
Évaluation :
5

I rented a van and the outside was not overly dirty but it could have been cleaner. There seemed to be some sort of vehicular fluid spilled inside in the rear making the cabin a bit smelly but nothing too strong. The windows on the van were slightly opened when I picked it up. This was a one time event as usually the vehicles are clean inside and out. Overall, a great experience with staff as the pick up and drop off were well coordinated. I can't say enough about their customer service skills. You have great staff members at this location.

John B. 
Évaluation :
2

We had a lot of issues trying to find a location that we could drop the U-Haul off in Vancouver Area, a lot of stores that didn't answer their phones or left us on hold for more than twenty minutes. Overall driving all over the city to speak to in store representatives.

Sarah R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuriy N. 
Évaluation :
5

My UBox and 10' truck were ready when i got there. They had fully anticipated my arrival and my check-in was quick and seamless. I was expecting a longer process but my arrival and unloading of my UBox into the truck took only about an hour and i was on my way. It actually made my day that i was off to unload at my condo so quickly. My highest recommendation for this location.

MARK M. 
Évaluation :
4

Denise was very helpful in my needs, Originally I ordered a 10 ft box and soon realized I needed a 15 ft box. she was able help with my needs, and all went to my satisfaction both on pick up and return. In the past I have rented trucks and purchased wardrobe boxes for our business and Denise has been first class to deal with. I would recommend this location at 18590 96 ave Surrey a first choice.

ROBERT H. 
Évaluation :
3

I booked a Uhaul pickup truck to pickup some tables and chairs from Port Coquitlam, and drop it off in Maple Ridge. First, I booked this at a location near our house on 227 Street in Maple Ridge, which got changed to another location on 207 Street in Maple Ridge, which is further away from our house. Then on the day of the pickup, the pickup and drop off location changes to Surrey. The entire billing model is based on per kilometer usage, but if this happens by making inconveniencing customers and charging them more money, then it should be obvious that customer satisfaction will be impacted. I spent an extra 20 minutes to drive to Surrey, then had to drive longer to Port Coquitlam, then had to drive longer again from home to Surrey to drop off the cargo van while paying more for mileage and gas. How am I supposed to be compensated for my time and money here if the pickup and dropoff location is changed on the pickup day?

Karankumar J. 
Évaluation :
5

The staff was very friendly and professional

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Atif Z. 
Évaluation :
5

Denise the manager is a great person to deal with.She is an experienced manager from what I observed,who will stand her ground for the customer which leads to continuance business as I a know from experience as business man myself. Thanks for the exceptional and consistent service of from mt storage unit to any rental experience! Cam K.

CAM K. 
Évaluation :
1

The truck was not safe to drive. The sun visor was broken and hanging in front of the drivers field of vision. The fuel was left at less than 1/8 tank and the instrument panel indicated 36 miles until empty. There were rocks left in the cab so I knew it had not been cleaned. Upon checking the box, it was filthy with a roll of tape, lots of dirt and other debris left behind. This vehicle had not been properly prepared to be rented. Add to this, I was charged a cleaning fee for someone else's dirt. I'm glad I have photos of how terrible condition this truck was left. I was also promised that I would receive a $28 rebate if I returned the truck with 1/4 tank of fuel (which I did) and they actually had the balls to charge me for additional fuel. I've tried speaking with the manager on many occasions but the staff keep lying to me that she is not in and giving me fake times of when she will return my calls. I've been lied to on 3 separate occasions and have now taken it to the legal department. There's more but I don't have time to write it here. If anyone actually reads this, please call me at 604-589-2799. To summarize, this despicable treatment now forces me to go to a different truck provider and initiate a full boycott of Uhaul. For myself, I have rented 6 trucks in the past 2 months and never had a problem until now.

Raymond M. 
Évaluation :
5

Quick and efficient. Return was handled quickly too.

Christopher W. 
Évaluation :
5

Our last two experience with UHaul were beyond bad, no customer service, no one in charge, did not get what we ordered- two months notice, just bad! Langley location 56th ave  they simply seemed to not care. We tried the Port Kelly's location, complete opposite friendly, knowledgeable- bid thumbs up. Langley location-We have booked a trailer (2 months ago)for Aug 30th still dont no where we p/u, considering we are gong 9 hrs away, have to be out of our home we are worried if we will get one and where we need to go to get it.

Mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valentino C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

logan K. 
Évaluation :
5

Improve on a better mechanical condition of the truck. Transmission is great, alignment is off. Overall fine.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVINDER G. 
Évaluation :
5

I always get reliable vehicles and excellent service from this location.

lance M. 
Évaluation :
5

Always have a good experience renting units from this location. Have been for years. 

Eddie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C.  |  Premières impressions 
Évaluation :
5

The attendant was fantastic. I wish I could hire her for the company I work for.

Marshall M. 
Évaluation :
5

Staff was friendly and helpful, thank you

patrick K. 
Évaluation :
5

very nice manager.

Dan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER O. 
Évaluation :
5

Great rate and location. Would rent again.

Yiu Tong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison B.  |  Premières impressions 
Évaluation :
5

Manager is the best that I have encountered so far of all the times I have rented at Uhaul.

Bryan S. 
Évaluation :
2

Lots of problems from start to finish.

Kathleen A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory C.  |  Premières impressions 
Évaluation :
5

I just have to say every single time that I've had to deal with U-Haul on 96th Avenue or 56th Avenue has been an absolute pleasure the lady that helped me at the 96th Avenue location to set up my storage unit was absolutely the most amazing nicest funniest best customer service I've ever had so whoever you were that was behind the desk thank you very much it was an absolute pleasure

Trevor R.  |  Premières impressions 
Évaluation :
5

The young girl working was terrific!

Antonio D. 
Évaluation :
5

I reserved a cover trailer but it wasn't in so had to take an open one. Didn't rain so not a huge deal. Lady that runs the place is super sweet.

Grahame K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ariel D. 
Évaluation :
3

A washed/ clean interior & exterior vehicle so customer can actually see any hidden scratches and marks/damages and better explanation of checkout damage concerns for both party's , especially if full coverage insurances are not purchased ,which Is a B.S. Coverage... should you don't buy it .... so take lots of pictures of the vehicle including the tires for curb rashes to cover yourself.

Norm J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R.  |  Premières impressions 
Évaluation :
4

Good service!

Cameron W. 
Évaluation :
2

I rented one of your Vans ($19,95 special). I travelled 72 km and at the end of the trip I filled the tank. It cost $41 for 21,4 litres. My understanding is that the tank is full when you get the van. If that is the case then this van is guzzling 3,4 litres per km. or the tank was not full. The very nice lady at the counter said too bad for me. No credit for getting ripped off here. I will rent agin but I do not want to get ripped off like this.

Stan S. 
Évaluation :
5

I've got what i expect and what i need. Thank you uhaul

Marnie G.  |  Expérience générale 
Évaluation :
5

II had a problem to many storage moving boxes that I Chas a hard time moving around

southern c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny D. 
Évaluation :
5

Excellent experience. Glad this place had a full tank of gas when I picked up the vehicle.

Theodore N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay D. 
Évaluation :
5

Owner operator was excellent

Harri R. 
Évaluation :
5

Staff were pleasant, answered all my concerns. Everything was ready upon arrival.

BRUNO V. 
Évaluation :
5

Rockstars at 96

CHASE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory C.  |  Premières impressions 
Évaluation :
5

The staff was helpful and accommodating to me. I really appreciate the helpful response they gave me.

Crystal E.  |  Expérience générale 
Évaluation :
5

Thanks for have me the port kells location was fantastic great friendly people thanks again.

CAM J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M.  |  Expérience générale 
Évaluation :
5

Denise was extremely friendly and helpful. The front desk clerk when I checked out was also amazing. Thank you for making everything so simple and smooth.

Mallory T.  |  Expérience générale 
Évaluation :
5

Denise was very helpful through and through. Great spot. Great clean storage

Nathan M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonna B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

priya s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANETTE V.  |  Premières impressions 
Évaluation :
3

The main access roll up door for the unit is incredibly difficult to roll up,it is very stiff.

TRACEY P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vince g.  |  Expérience générale 
Évaluation :
5

Great manager

Amir N.  |  Premières impressions 
Évaluation :
5

Denise and her staffb were a pleasure to deal with. She answered all my inquiries, and was very friendly

shannon c.  |  Expérience générale 
Évaluation :
5

I had a delay during travel due to the weather. I wasnt aware that locker would be given away after 24 hours. An alternate location helped me out which was excellent.

Sherman Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toni N.  |  Premières impressions 
Évaluation :
1

building is really old and not in a uhaul standard

Jesus S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy f.  |  Expérience générale 
Évaluation :
5

Denise is great and very accommodating, we appreciate all her assistance

Michelle H.  |  Expérience générale 
Évaluation :
5

Just thanks

Jose Z.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shamir S.  |  Expérience générale 
Évaluation :
5

Excellent service

alex c.  |  Premières impressions 
Évaluation :
5

My favorite part about renting my storage here was the manager Denise, she goes over and beyond to make peoples days. I appreciate her so much.

Tiffany D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Constance S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENNY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanislav R.  |  Expérience générale 
Évaluation :
5

This is the best experience that I have ever had at a storage facility. The staff was so helpful and accomodating. Denise is on top of all of the details and really helped me out with my recent move to Alberta. I just want to thank her and all of the other guys who were there for me and my family. I would recommend this place to anyone who is looking for excellent customer service.

WALTER W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY F.  |  Expérience générale 
Évaluation :
5

Great manager. She helped out with storage, was knowledgeable and very customer oriented.

Mark U.  |  Premières impressions 
Évaluation :
5

Staff are excellent and the unit provided everything I needed in terms of access and security. Merci

CHERYLYN M.  |  Expérience générale 
Évaluation :
5

These guys went above and beyond and I will always be thankful. Denise was always a pleasure to work with and was more like family to me. Thank you guys for everything u did for me! I definately give u a 5 out of 5! I highly recommend this facility.

Alexandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amritraj S.  |  Premières impressions 
Évaluation :
3

Near my specific unit there were multiple screws and nails on the ground which I could have easily ran over and punctured a hole in my tire. Unit are semi secure compared to another I just got somewhere else. For roughly the same price and size (actually I gain two feet at the new locker place) and each unit has an alarm on it in addition to a code at the front gate to just get in. I did like how convenient uhaul was. Being able to access my unit anytime of day was great. My biggest concern here at uhaul is all the nails and screws on the ground. Oh also I bright you my units light bulb was out and someone at the front told be that they can't have lights in the units anymore for safety reasons.. but I see units where people are working out of them and have music setup with big speakers and ton of speakers. I don't care about the music or using it as a work space but don't tell one person they can't a light in their unit when others have full blown workshop setup in theirs

Steven S.  |  Expérience générale 
Évaluation :
5

I showed up yesterday to get the keys to a 10 x 10 unit that I had reserved online. The staff could not have been kinder, more accommodating, and friendly. The young man who checked me out was polite and attentive. The office was clean, the bathroom was clean, and the location manager was just a great person. She was funny, professional, and patient with me. I just want to thank them for making this part of my journey to BC a joy. I would recommend this location to anyone and will be using it myself again in the future.

WALTER W.  |  Premières impressions 
Évaluation :
5

Always enjoyed working with Denise when renting cargo vans on occasion. Very friendly and helpful.

Joni G.  |  Expérience générale 
Évaluation :
5

Denise is always very helpfull

Bruce B.  |  Expérience générale 
Évaluation :
4

I've never had problems with U Haul Storage, always prompt to reply or have they have made efforts to contacted me when needed. I would definitely recommend them.

LORRANIE P.  |  Premières impressions 
Évaluation :
5

Awesome service thanks for everything!

Carl M.  |  Expérience générale 
Évaluation :
5

Denise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.

Garry A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florante d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vladimir C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGIA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne m.  |  Expérience générale 
Évaluation :
5

Ran into issues with my reservation and they were all handled in a timely and extremely professional manner

Roland S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron k.  |  Premières impressions 
Évaluation :
1

I moved out of my locker because there was no valve for what I was receiving. No lighting and access to my locker was becoming an issue.

Brian H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola K.  |  Expérience générale 
Évaluation :
5

Never an issue with anything. Staff were always friendly and professional

DANIEL C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ankur B.  |  Premières impressions 
Évaluation :
1

There was rat decal and urine smell all over my stuff and I have been emailing to let them know I already removed my things and I was charged for sept rent and moved way before the rental due date. Please credit me back September's rental charge on my visa. Re Diane Pitura Visa card Thank you Linda Pitura

LInda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgette B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M.  |  Premières impressions 
Évaluation :
5

Definitely recommend!

Ruth B.  |  Expérience générale 
Évaluation :
5

Very nice staff, easy to deal wjth

Kevin M.  |  Expérience générale 
Évaluation :
5

The lady who helped us went beyond my expectations she was friendly and courteous and went out of her way to be helpful and accommodating

Lola K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean A.  |  Expérience générale 
Évaluation :
5

The staff was great!! Friendly and very helpful with my storage rental situation. The extra help they provided was greatly appreciated. Thank you to Denise & all the staff at the 96th location!

Ruth B.  |  Premières impressions 
Évaluation :
5

Love dealing with Denise and her staff ! Always easy going and helpful ! The next time I need storage I would hope they have space for me ! Also renting form time to time at this location is pain free Thanks Warren Dieno

WARREN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN D.  |  Premières impressions 
Évaluation :
3

Unfortunately i had much damage to my items which is very discouraging.

SHARON H.  |  Expérience générale 
Évaluation :
4

Everything was good except for the hallway to my storage was too small for my sofa.

Tan n.  |  Expérience générale 
Évaluation :
5

Fantastic customer service, absolutely no concerns whatsoever. Very accommodating.

plea C.  |  Expérience générale 
Évaluation :
1

Ill do this survey when you tell me if i am receiving a return on the pro rated amount for the pre paid month of August.

Allan Joseph R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sadia R.  |  Expérience générale 
Évaluation :
5

Have U-Haul a number of times recently and they have been very helpful in all regards

Steven T.  |  Expérience générale 
Évaluation :
5

Denise was always helpful and friendly! The only reason I left was our own garage finally got cleared so I could bring my car home. My time at U-HAUL was very pleasant. I would not hesitate to return if needed! Thank you, Kenny Berg J-5

KENNETH BERG K.  |  Expérience générale 
Évaluation :
5

Staff was very nice and helpful.

Mitchell S.  |  Premières impressions 
Évaluation :
5

Treated real nice . Will let people know of this great facility

KENNETH C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus K.  |  Online Move In 
Évaluation :
5

Denise is an amazing woman. She is a bit blunt, but very fair and has a huge heart. Thank you for our great storage experience. People like Denise really need to be recognized as she ensures that you have a good experience, but also knows how to talk to you from being in a really stressful position and putting you at ease by trying to accommodate you. Thanks Denise!

Martin Z.  |  Expérience générale 
Évaluation :
5

I had rented a U-Haul van from a different location and I wanted to return it to my storage rental location and it was not permitted

Sarah R.  |  Online Move In 
Évaluation :
5

I appreciated Denise's helpfulness with moving out. Also the outside workers were helpful when I needed assistance Thank you alll

Sonya A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DEBBIE H.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff! Denise the manager at the port Kells location was awesome to deal with.

Sean P.  |  Expérience générale 
Évaluation :
5

I would rent there again. The staff is very helpful and always pleasant.

DONNA-MAE R.  |  Expérience générale 
Évaluation :
5

Amazing staff very helpful

Rick S.  |  Premières impressions 
Évaluation :
5

Great manager at Port Kells location. She went out of her way to help. Hang on to her. What a great employee. Nice facility also

FRED B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L.  |  Expérience générale 
Évaluation :
5

I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!

JUDI G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARTH T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christian A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORNE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aruna M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afsaneh Z.  |  Premières impressions 
Évaluation :
3

I am VERY thankful to have received free storage with the rental of a Uhaul truck. It made a huge difference in having the "time" to deal with my stuff. The staff was always very helpful and pleasant. The only problem was the boxes stored there had a "unpleasant' smell to them... Unit 011-3. Musty, like maybe there had been a flood at one time or something ?? Or from what was stored there prior? If I didn't experience that I may have kept things in storage longer. So that is why I couldn't say clean and well maintained .... I was in and out 'fast' so I can't say much about the rest of the facility.... perhaps it's just that unit's smell issue? The staff always seemed to be working hard. So I would recommend that facility to others.

DENISE D.  |  Expérience générale 
Évaluation :
3

This location was very helpful. The staff accommodated us well. But the booking system on the website is terrible. Reserving a unit online does not guarantee that unit when you show up. This location can't do anything about U-Haul's site, and they did everything in their power to help us, but the site is definitely a problem. 5 stars for this location. 0 stars for U Haul website

Travis L.  |  Expérience générale 
Évaluation :
5

Best U-haul Storage and rental location in Lower Mainland for their professional service and customer care.

Wajid A.  |  Premières impressions 
Évaluation :
4

Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.

Robert G.  |  Premières impressions 
Évaluation :
4

I arrived at the end of a move and long day! The young man who served me was very pleasant. We were in and out quite quick! I didn't really take a good look at everything. I was a little overwhelmed at how "huge" the facility is coming from a small town. I'm hopeful the experience will be positive, so far so good!

DENISE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P.  |  Expérience générale 
Évaluation :
5

Great staff ... very personable and helpful!

Gordon V.  |  Premières impressions 
Évaluation :
5

The online reservation system has some serious flaws, it allowed me to make a reservation and time my entire move around a location that had no availability, but I think her name was Alyssa at the 56th st langley location was so kind and helpful, as well as the staff at the port kells location, I really was impressed and will definitely come back.

jill H.  |  Premières impressions