Customer Reviews for U-Haul Moving & Storage at 96th Ave

1 505 évaluations

18590 96th Ave   Surrey, BC V4N3P9
(@ 186th St)

(604) 888-0133

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 888-0133

18590 96th Ave
Surrey, BC V4N3P9
(@ 186th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great manager. She helped out with storage, was knowledgeable and very customer oriented.

Mark U.  |  Premières impressions 
Évaluation :
5

Staff are excellent and the unit provided everything I needed in terms of access and security. Merci

CHERYLYN M.  |  Expérience générale 
Évaluation :
5

These guys went above and beyond and I will always be thankful. Denise was always a pleasure to work with and was more like family to me. Thank you guys for everything u did for me! I definately give u a 5 out of 5! I highly recommend this facility.

Alexandra B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amritraj S.  |  Premières impressions 
Évaluation :
3

Near my specific unit there were multiple screws and nails on the ground which I could have easily ran over and punctured a hole in my tire. Unit are semi secure compared to another I just got somewhere else. For roughly the same price and size (actually I gain two feet at the new locker place) and each unit has an alarm on it in addition to a code at the front gate to just get in. I did like how convenient uhaul was. Being able to access my unit anytime of day was great. My biggest concern here at uhaul is all the nails and screws on the ground. Oh also I bright you my units light bulb was out and someone at the front told be that they can't have lights in the units anymore for safety reasons.. but I see units where people are working out of them and have music setup with big speakers and ton of speakers. I don't care about the music or using it as a work space but don't tell one person they can't a light in their unit when others have full blown workshop setup in theirs

Steven S.  |  Expérience générale 
Évaluation :
5

I showed up yesterday to get the keys to a 10 x 10 unit that I had reserved online. The staff could not have been kinder, more accommodating, and friendly. The young man who checked me out was polite and attentive. The office was clean, the bathroom was clean, and the location manager was just a great person. She was funny, professional, and patient with me. I just want to thank them for making this part of my journey to BC a joy. I would recommend this location to anyone and will be using it myself again in the future.

WALTER W.  |  Premières impressions 
Évaluation :
5

Always enjoyed working with Denise when renting cargo vans on occasion. Very friendly and helpful.

Joni G.  |  Expérience générale 
Évaluation :
5

Denise is always very helpfull

BRUCE B.  |  Expérience générale 
Évaluation :
4

I've never had problems with U Haul Storage, always prompt to reply or have they have made efforts to contacted me when needed. I would definitely recommend them.

LORRANIE P.  |  Premières impressions 
Évaluation :
5

Awesome service thanks for everything!

Carl M.  |  Expérience générale 
Évaluation :
5

Denise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.

Garry A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

florante d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vladimir C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGIA F.  |  Premières impressions 
Évaluation :
5

Ran into issues with my reservation and they were all handled in a timely and extremely professional manner

Roland S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ankur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN D.  |  Premières impressions 
Évaluation :
5

Amazing staff very helpful

Rick S.  |  Premières impressions 
Évaluation :
5

I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!

JUDI G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Colleen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Afsaneh Z.  |  Premières impressions 
Évaluation :
4

Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.

Robert G.  |  Premières impressions 
Évaluation :
5

Thank you Denise for being so helpful and accommodating!

Lana R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn l.  |  Premières impressions 
Évaluation :
3

This past Saturday I went to get a bigger unit than I'm currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that's fine I'll come next weekend to swap units. Fast forward to the following weekend. My unit wasn't clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn't lining up properly so I could put a lock on it. I brought it to the staff attention and they can't get a maintenance guy in until Monday, it's Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that's out of my control and should be done and checked by the facility. You are providing a service I'd hope that at the minimum it would be clean and all units are in proper working order. I've had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly though

Steven S.  |  Premières impressions 
Évaluation :
5

Excellent service

Alexandra B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M.  |  Premières impressions 
Évaluation :
5

Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent more

Ryan S.  |  Premières impressions 
Évaluation :
4

Was helpful in providing me with my storage needs.

ray c.  |  Premières impressions 
Évaluation :
5

Very helpful and informative Quick service

HENRY F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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