The young lady working the counter was great. She's been there both times I've visited. She's friendly and quick. She's a credit to your business.Jayson G. A.
Customer Reviews for U-Haul Moving & Storage at 96th Ave
Pour nous contacter
Surrey, BC V4N3P9
(@ 186th St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Used app to check-in, photos of driver's license submitted but staff said there was no record of that in the system and had to redo the process. Didn't save any time by using the feature.Duane H.
I always go to this location when I need to rent a moving truck or vehicle for hauling. By far and away it's the best location I have gone to.Elizabeth B.
Le client n'a pas laissé de commentaire.Caitlin C.
Le client n'a pas laissé de commentaire.Cory B.
Le client n'a pas laissé de commentaire.Ian C.
Le client n'a pas laissé de commentaire.Izet M.
Le client n'a pas laissé de commentaire.Francis S.
Le client n'a pas laissé de commentaire.Ruairi F.
Le client n'a pas laissé de commentaire.Mark L.
Very helpful and friendly staffBrent N.
My issue with uhaul has nothing to do with the location, but with the reservation system. I was moving across the province and reserved a 15 foot truck months in advance only to be contacted less than 24 hours before and be told there were none and I'd be given a 10 foot truck instead. I negotiated a trailer as well but it was so small that it only took care of a mattress and a few boxes and we had to drive and extra hour and a half to get it in our 10 foot truck. We ended up leaving a great deal of things behind with less than a day to organize that and no way to get it to us post-move. Furthermore our drop off location was changed from what it said in our contract which would another two hours of drive time after we signed our contract. Moving is already stressful as it is and not only did uhaul not give us time to make other arrangements as they could not keep up with their end of the reservation but we were scrambling to figure out what to do a day before we made a massive move. There is no actual reservation as the website made it seem and our equipment we rented wasn't in the truck as well. Overall brutal experience and I won't be telling other to use uhaul.Jacob H.
No complaintsCorey M.
This location scores 100 for me. I have always been treated so well, the person I usially deal with is Denise and she is a great ambassador for U-Haul. The location is convenient, the vehicles are always clean and reliable.Sylvia A.
Le client n'a pas laissé de commentaire.Glenn A.
Le client n'a pas laissé de commentaire.Zhipeng H.
Technical issues with the app on return. We dropped Sunday after hours. We should only be charged 2 days instead of 3. Will speak to someone at the office.ANDREW T.
Le client n'a pas laissé de commentaire.Alp M.
All good!Dave J.
Le client n'a pas laissé de commentaire.Kamlesh J.
The lady at the counter that helped me was so kind and helpful. Over the top service!Jeremy H.
Le client n'a pas laissé de commentaire.Jeffery B.
Love the on-line registration system. So quick and easy when you go to pickRobert B.
First time renting Uhaul. Excellent customer service experience. Really helpful and everything was straightforward. Truck was great size and easy to drive. Enthusiastically recommend.neil G.
Le client n'a pas laissé de commentaire.Russell S.
Le client n'a pas laissé de commentaire.RAVINDER S.
Le client n'a pas laissé de commentaire.Calen R.
When i went to get truck first i was sent to wrong location. It was closed, then i was sent to a second location that had my reservation but no truck. Then after almost 2 hours on phone and having multiple disconnects, finally they found me a truck 25 miles from where i was. This took much longer to do move and added about $60 in gas.Perry K.
Le client n'a pas laissé de commentaire.Erin T.
Le client n'a pas laissé de commentaire.QIANG L.
Because we rent the trailers often, we don't need all the instruction paperwork that comes with the contract. Otherwise, we love Denise and her employees. They do a great job.ANDREW T.
Le client n'a pas laissé de commentaire.Jamie M.
The girl who helped was the most amazing level of customer service I've ever had. I think her name was NaviAlvin M.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.Leslie F.
Nothing. Excellent csr !Dawn S.
Le client n'a pas laissé de commentaire.Joonho K.
Le client n'a pas laissé de commentaire.Tim B. | Premières impressions
Was super easy, and we were even given a call when the customer taking our rental right after us took another truck, so we were able to extend our time, which was much appreciated! Moves never happen in the time you think they will :)Douglas M.
Le client n'a pas laissé de commentaire.vince g. | Expérience générale
Excellent service. Always prompt and courteous.Ed W.
I ordered a 15' a month in advance. Day before p/u they phone, no 15' avaliable and had to go to another location to get 10' truck. Got there after 15 minute wait, got phone call saying 10' waiting at yet another location (3 rd one). She gave me credit betwen 15' and 10', but now notice that she charged me insurance again. Had paid insurance when paid for 15', then she charged insurance for 10'. So paid double insurance. Would like a refund of over charged insurance. Truck good but sluggish brakes. Service could be better.gerry S.
Le client n'a pas laissé de commentaire.Michael W.
The inside of the windshield was so dirty it was almost opaque, the trucks steering wheel was almost at a 45 degree angle and required to be held in that position to drive straight. When turned hard to the right the unit felt like it was going to fall over on itself. There were so many things that were wrong with this truck that had obviously been long term problems and just never fixed it blew my mind. As a person who has a lot of mechanical experience how this company maintains their vehicles and sends customers out in them probably crossing their fingers that they're going to make it back is reckless.Keith S.
Great managerAmir N. | Premières impressions
Denise and her staffb were a pleasure to deal with. She answered all my inquiries, and was very friendlyshannon c. | Expérience générale
Le client n'a pas laissé de commentaire.Laura S.
Le client n'a pas laissé de commentaire.Lyle M.
Great service at this locating as usual. The younger staff member was having a tough time finding the correct storage unit I was viewing but I believe the computer system was to blame.Paul T.
Very good service the lady at the desk was very nice And very polite and very helpfulbilly B.
Very good experience here. Good people.Glen A.
I had a delay during travel due to the weather. I wasnt aware that locker would be given away after 24 hours. An alternate location helped me out which was excellent.Sherman Y. | Premières impressions
Le client n'a pas laissé de commentaire.Sehdev G.
Le client n'a pas laissé de commentaire.Chang-Lung W.
Le client n'a pas laissé de commentaire.Toni N. | Premières impressions
Le client n'a pas laissé de commentaire.yang W.
I was happy with the service. Thank you very much.Jeffrey G.
Le client n'a pas laissé de commentaire.Justice H.
building is really old and not in a uhaul standardJesus S. | Premières impressions
Excellent customer service, I reserved the pickup truck 2 days before. The pickup process only took 5 minutes. I'll always rent from this locationRobert P.
Le client n'a pas laissé de commentaire.Ryan P.
Le client n'a pas laissé de commentaire.Kathy f. | Expérience générale
It's the 2nd time I've used this location and been happy with the experience both times. Pickup and drop off were simple and staff are competent with the equipment. I travel from Maple Ridge into Surrey to use this location because I know the service will be good.Paul T.
Le client n'a pas laissé de commentaire.Sajid Z.
Le client n'a pas laissé de commentaire.Jagdeep S.
The girl at the front desk was awesome!Chantal B.
Le client n'a pas laissé de commentaire.Artem G.
Denise is great and very accommodating, we appreciate all her assistanceMichelle H. | Expérience générale
Althought the female representative at the counter was very friendly and professional, the young male behind the counter turned away from me.. he was also not wearing his mask properly.Daniel L.
Just thanksJose Z. | Expérience générale
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Gregg P.
Le client n'a pas laissé de commentaire.Lionel D.
Friendly , quick and easy! Thank youandrew C.
Le client n'a pas laissé de commentaire.Shamir S. | Expérience générale
Truck was filthy and falling apart. Time to retire this one from your fleetJason S.
Excellent servicealex c. | Premières impressions
My favorite part about renting my storage here was the manager Denise, she goes over and beyond to make peoples days. I appreciate her so much.Tiffany D. | Expérience générale
Le client n'a pas laissé de commentaire.james t. | Expérience générale
Le client n'a pas laissé de commentaire.GURDEV A.
Equipment always ready to go when I show up, staff always friendly and helpful. I travel further out just to come to these guysDARREN W.
Great service!cal D.
Le client n'a pas laissé de commentaire.Constance S. | Online Move In
Le client n'a pas laissé de commentaire.JULIE J.
Le client n'a pas laissé de commentaire.PENNY S. | Premières impressions
The woman who checked us in on Saturday, Feb. 12th, was wonderful - friendly and professional. Sorry I don't remember her name. (Invoice says Denise?) I would return solely based on her excellent customer service. She is a gem and I hope you appreciate her!Caroline C.
I can't think of anything. The reservation procedure by phone was easy to access and the service Denise offered was very good. I appreciated how quickly the phone was answered â€¦. Great service!Jaqueline E.
Outstanding staff and customer service!david ryan L.
Le client n'a pas laissé de commentaire.Jose P. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.James G.
Very friendly staff. Good experience. Hope the next location I use to move is as helpful and accommodating as the U-Haul Moving & Storage at 96th Ave. Thank you.Donald D.
Le client n'a pas laissé de commentaire.Stanislav R. | Expérience générale
Le client n'a pas laissé de commentaire.ANTON A.
The driver's door did not unlock or lock with the key so I had to climb in through the passenger side. While trying to check out via your app, the pictures of the vehicle didn't match the profile eg: front, passenger side etc. The app wouldn't let me upload the proper pictures so I gave up. I started with less than 1/4 tank of gas so I had to take the time to fuel up before I started my move. The truck warned me I was low on fuel 5 minutes after I left the lot. The price was good but these deficiencies were irritating.NIGEL C.
Fast friendly staffRyan D.
Have the breaks on the truck checked and possibly better location for trucks . As well as someone to call if a truck is not available at the requested time they asked â€¦ I had to cancel my first truck as it didn't work with my time !Tianna V.
This is the best experience that I have ever had at a storage facility. The staff was so helpful and accomodating. Denise is on top of all of the details and really helped me out with my recent move to Alberta. I just want to thank her and all of the other guys who were there for me and my family. I would recommend this place to anyone who is looking for excellent customer service.WALTER W. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas B. | Expérience générale
Staff were exceptional and very accommodating. Super impressed with my experience!MICHAEL T.
The professionalism of the manager was exceptional.Adiel B.
Le client n'a pas laissé de commentaire.Edlyn K.
Mobile check in service and web site was not working. Good thing helpful rep was on site (Denise). Wouldn't recommend mobile pick up.Kirby O.
The store manager was awesome! She took extra care to ensure the rental experience was pleasant!Manikandan V.
I live in Chilliwack and could not get that equipment and had to go all the way into SurreyBERNHARD U.
Le client n'a pas laissé de commentaire.Kim H.
Le client n'a pas laissé de commentaire.KATHY F. | Expérience générale
The drop off experience was wayyyyy better than the pick up. Was a chilly morning and I was left to scrape my windows with a credit card as when I asked if staff had a scraper was told no. Also the pick up staff seemed very disinterested in being there. Seemed.like a customer was more of an inconvenience than anything else. I was surprised as I have used this location many times and keep.going back because they have always had my back and looked for best deals deals my needs. U will continue using this location as the staff that was there when i dropped off the rental more restored my faith! MerciSYLVIA A.
Le client n'a pas laissé de commentaire.Stephen C.
The online app is not user friendly and should be easier than going to counter and it is the opposite. Also the truck was under 1/4 tank of gas. I took a picture of the gas when first picked up. I also showed up at 5:01 and the individual was still in the office but said sorry you have to use the online return processes. Very poor service. It would have take. Minutes to resolve, instead she got in her car and drove off.Mark S.
The lady running the place was courteous, kind and funny. It was a treat to have someone like her to chat with while I filled out the paper work. Very organized.KERRY R.
Le client n'a pas laissé de commentaire.Jae L.
Great manager. She helped out with storage, was knowledgeable and very customer oriented.Mark U. | Premières impressions
Service rapide et convivial. Wouldn't hesitate to return again.Richard B.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.Dalibor I.
Le client n'a pas laissé de commentaire.CARL J.
Always a great experience at this location. That's why I always go out of my way from maple ridge to here.Darren W.
I have rented from this location many times and I like how efficient everyone is thereLinda S.
Le client n'a pas laissé de commentaire.Paulina J.
Le client n'a pas laissé de commentaire.Terry H.
Staff are excellent and the unit provided everything I needed in terms of access and security. MerciCHERYLYN M. | Expérience générale
These guys went above and beyond and I will always be thankful. Denise was always a pleasure to work with and was more like family to me. Thank you guys for everything u did for me! I definately give u a 5 out of 5! I highly recommend this facility.Alexandra B. | Expérience générale
Keeping up great workMohamed M.
Le client n'a pas laissé de commentaire.Amritraj S. | Premières impressions
Near my specific unit there were multiple screws and nails on the ground which I could have easily ran over and punctured a hole in my tire. Unit are semi secure compared to another I just got somewhere else. For roughly the same price and size (actually I gain two feet at the new locker place) and each unit has an alarm on it in addition to a code at the front gate to just get in. I did like how convenient uhaul was. Being able to access my unit anytime of day was great. My biggest concern here at uhaul is all the nails and screws on the ground. Oh also I bright you my units light bulb was out and someone at the front told be that they can't have lights in the units anymore for safety reasons.. but I see units where people are working out of them and have music setup with big speakers and ton of speakers. I don't care about the music or using it as a work space but don't tell one person they can't a light in their unit when others have full blown workshop setup in theirsSteven S. | Expérience générale
I showed up yesterday to get the keys to a 10 x 10 unit that I had reserved online. The staff could not have been kinder, more accommodating, and friendly. The young man who checked me out was polite and attentive. The office was clean, the bathroom was clean, and the location manager was just a great person. She was funny, professional, and patient with me. I just want to thank them for making this part of my journey to BC a joy. I would recommend this location to anyone and will be using it myself again in the future.WALTER W. | Premières impressions
Always enjoyed working with Denise when renting cargo vans on occasion. Very friendly and helpful.Joni G. | Expérience générale
Denise is always very helpfullBruce B. | Expérience générale
I've never had problems with U Haul Storage, always prompt to reply or have they have made efforts to contacted me when needed. I would definitely recommend them.LORRANIE P. | Premières impressions
Awesome service thanks for everything!Carl M. | Expérience générale
Denise Ausma and crew are the very best I've ever met. They took care of my storage for three years while I was in and out of Vancouver area. They are in four kills which is very convenient for me. I finally moved out after deciding to relocate to kelowna. Denise was efficient friendly and help me. In fact her son-in-law who also works at Uhaul got me my truck to get back to Denise. Denise is a networker and she's awesome and very kind and very strong. She doesn't put up with crap from bozos. She's the best.Garry A. | Expérience générale
Le client n'a pas laissé de commentaire.florante d. | Expérience générale
Le client n'a pas laissé de commentaire.Vladimir C. | Expérience générale
Le client n'a pas laissé de commentaire.Scott B. | Expérience générale
Le client n'a pas laissé de commentaire.GEORGIA F. | Premières impressions
Le client n'a pas laissé de commentaire.suzanne m. | Expérience générale
Ran into issues with my reservation and they were all handled in a timely and extremely professional mannerRoland S. | Premières impressions
Le client n'a pas laissé de commentaire.Tom M. | Premières impressions
Le client n'a pas laissé de commentaire.aaron k. | Premières impressions
I moved out of my locker because there was no valve for what I was receiving. No lighting and access to my locker was becoming an issue.Brian H. | Expérience générale
Le client n'a pas laissé de commentaire.Lola K. | Expérience générale
Never an issue with anything. Staff were always friendly and professionalDANIEL C. | Expérience générale
Le client n'a pas laissé de commentaire.Ankur B. | Premières impressions
There was rat decal and urine smell all over my stuff and I have been emailing to let them know I already removed my things and I was charged for sept rent and moved way before the rental due date. Please credit me back September's rental charge on my visa. Re Diane Pitura Visa card Thank you Linda PituraLInda P. | Expérience générale
Le client n'a pas laissé de commentaire.Georgette B. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Le client n'a pas laissé de commentaire.Leah M. | Premières impressions
Definitely recommend!Ruth B. | Expérience générale
Very nice staff, easy to deal wjthKevin M. | Expérience générale
The lady who helped us went beyond my expectations she was friendly and courteous and went out of her way to be helpful and accommodatingLola K. | Premières impressions
Le client n'a pas laissé de commentaire.Jean A. | Expérience générale
The staff was great!! Friendly and very helpful with my storage rental situation. The extra help they provided was greatly appreciated. Thank you to Denise & all the staff at the 96th location!Ruth B. | Premières impressions
Love dealing with Denise and her staff ! Always easy going and helpful ! The next time I need storage I would hope they have space for me ! Also renting form time to time at this location is pain free Thanks Warren DienoWARREN D. | Expérience générale
Le client n'a pas laissé de commentaire.EDWIN D. | Premières impressions
Unfortunately i had much damage to my items which is very discouraging.SHARON H. | Expérience générale
Everything was good except for the hallway to my storage was too small for my sofa.Tan n. | Expérience générale
Fantastic customer service, absolutely no concerns whatsoever. Very accommodating.plea C. | Expérience générale
Ill do this survey when you tell me if i am receiving a return on the pro rated amount for the pre paid month of August.Allan Joseph R. | Expérience générale
Le client n'a pas laissé de commentaire.Cecilia B. | Online Move In
Le client n'a pas laissé de commentaire.sadia R. | Expérience générale
Have U-Haul a number of times recently and they have been very helpful in all regardsSteven T. | Expérience générale
Denise was always helpful and friendly! The only reason I left was our own garage finally got cleared so I could bring my car home. My time at U-HAUL was very pleasant. I would not hesitate to return if needed! Thank you, Kenny Berg J-5KENNETH BERG K. | Expérience générale
Staff was very nice and helpful.Mitchell S. | Premières impressions
Treated real nice . Will let people know of this great facilityKENNETH C. | Expérience générale
Le client n'a pas laissé de commentaire.Marcus K. | Online Move In
Denise is an amazing woman. She is a bit blunt, but very fair and has a huge heart. Thank you for our great storage experience. People like Denise really need to be recognized as she ensures that you have a good experience, but also knows how to talk to you from being in a really stressful position and putting you at ease by trying to accommodate you. Thanks Denise!Martin Z. | Expérience générale
I had rented a U-Haul van from a different location and I wanted to return it to my storage rental location and it was not permittedSarah R. | Online Move In
I appreciated Denise's helpfulness with moving out. Also the outside workers were helpful when I needed assistance Thank you alllSonya A. | Expérience générale
Le client n'a pas laissé de commentaire.DEBBIE H. | Expérience générale
Great place to store your stuff! Denise the manager at the port Kells location was awesome to deal with.Sean P. | Expérience générale
I would rent there again. The staff is very helpful and always pleasant.DONNA-MAE R. | Expérience générale
Amazing staff very helpfulRick S. | Premières impressions
Great manager at Port Kells location. She went out of her way to help. Hang on to her. What a great employee. Nice facility alsoFRED B. | Expérience générale
Le client n'a pas laissé de commentaire.Brian L. | Expérience générale
I talked with Deneice after reserving online and she was very nice. She guided and answered my questions. When I came to get my unit Deneice had all the paperwork ready and so it only took 5 minutes to have access to my unit. I love how secure it is and my unit is so clean and ready to go. Perfect size for what I need and well priced!JUDI G. | Premières impressions
Le client n'a pas laissé de commentaire.PARTH T. | Premières impressions
Le client n'a pas laissé de commentaire.Christian A. | Expérience générale
Le client n'a pas laissé de commentaire.LORNE P. | Expérience générale
Le client n'a pas laissé de commentaire.Aruna M. | Expérience générale
Le client n'a pas laissé de commentaire.Colleen C. | Premières impressions
Le client n'a pas laissé de commentaire.Afsaneh Z. | Premières impressions
I am VERY thankful to have received free storage with the rental of a Uhaul truck. It made a huge difference in having the "time" to deal with my stuff. The staff was always very helpful and pleasant. The only problem was the boxes stored there had a "unpleasant' smell to them... Unit 011-3. Musty, like maybe there had been a flood at one time or something ?? Or from what was stored there prior? If I didn't experience that I may have kept things in storage longer. So that is why I couldn't say clean and well maintained .... I was in and out 'fast' so I can't say much about the rest of the facility.... perhaps it's just that unit's smell issue? The staff always seemed to be working hard. So I would recommend that facility to others.DENISE D. | Expérience générale
This location was very helpful. The staff accommodated us well. But the booking system on the website is terrible. Reserving a unit online does not guarantee that unit when you show up. This location can't do anything about U-Haul's site, and they did everything in their power to help us, but the site is definitely a problem. 5 stars for this location. 0 stars for U Haul websiteTravis L. | Expérience générale
Best U-haul Storage and rental location in Lower Mainland for their professional service and customer care.Wajid A. | Premières impressions
Denise, was most helpful, the unit is larger than we needed and it was clean (small stains on floor would be normal) the only issue we will monitor is a wet area along the Block wall portion. The complex is neat tidy and clean so we foresee no further issues. The staff is friendly and careful with social distances and cleanliness.Robert G. | Premières impressions
I arrived at the end of a move and long day! The young man who served me was very pleasant. We were in and out quite quick! I didn't really take a good look at everything. I was a little overwhelmed at how "huge" the facility is coming from a small town. I'm hopeful the experience will be positive, so far so good!DENISE D. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey P. | Expérience générale
Great staff ... very personable and helpful!Gordon V. | Premières impressions
The online reservation system has some serious flaws, it allowed me to make a reservation and time my entire move around a location that had no availability, but I think her name was Alyssa at the 56th st langley location was so kind and helpful, as well as the staff at the port kells location, I really was impressed and will definitely come back.jill H. | Premières impressions
Le client n'a pas laissé de commentaire.Noreen B. | Expérience générale
Le client n'a pas laissé de commentaire.Shannon W. | Expérience générale
Le client n'a pas laissé de commentaire.shonna d. | Expérience générale
Thank you Denise for being so helpful and accommodating!Lana R. | Premières impressions
Le client n'a pas laissé de commentaire.Graham E. | Expérience générale
Le client n'a pas laissé de commentaire.Lynn l. | Premières impressions
manager is rude and not helpfulConny T. | Expérience générale
Le client n'a pas laissé de commentaire.Nick W. | Expérience générale
Denise was absolutely amazing to work with! The storage lockers hallways were quite dim and creepy, but great price and service.JASON C. | Expérience générale
A little bit disappointed that my credit card was charged right away when i was told that my first month was free however i didn't realize until i left the office so not the staffs fault but if someone could please correct this for me. There were shelves in the unit. I'm not sure if it was suppose to have shelves or not, i would prefer no shelves however i can manage and work around themMANDY P. | Premières impressions
Manager on duty handled upset customer in front of me well. Was very friendly to deal with. Had a concern with the lock on our locker and she had that dealt with in a very timely manner. Would highly recommend.STEVEN N. | Premières impressions
They took care of my needs and are a great place to use. Denise is the best there. Good luck everyone.dennis b. | Expérience générale
We had a reservation, but when we showed up on move-in day they didn't have a unit available. Luckily someone was moving out that same day, so we got a unit the same size in the afternoon, but it wasn't a drive up like we had reserved. Aside from the missing reservation, the staff was helpful and the storage unit was clean and easily accessible.Travis L. | Premières impressions
This past Saturday I went to get a bigger unit than I'm currently in. Last weekend I was told that there was a unit but I would need to be cleaned first. I said that's fine I'll come next weekend to swap units. Fast forward to the following weekend. My unit wasn't clean, there was broken peanut shells and dirt in the unit. I had to ask for a broom to sweep it out myself. Also the latch to close my unit wasn't lining up properly so I could put a lock on it. I brought it to the staff attention and they can't get a maintenance guy in until Monday, it's Saturday, so my unit will be unlocked for the time being. What was offered is to put a van up close to the door of my unit. There are gates and cameras and I do feel some what safe, but no discount, fees waived or curtesy insurance as an offer for something that's out of my control and should be done and checked by the facility. You are providing a service I'd hope that at the minimum it would be clean and all units are in proper working order. I've had no issue getting my original locker a few years ago. Smooth and seamless. This experience not so much. I will say staff were friendly thoughSteven S. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON H. | Premières impressions
Denise was greatjustin s. | Expérience générale
Personnel amical.Ho Il K. | Premières impressions
When I came to empty the storage locker, all the stuff that was along the left wall was covered in bird droppings. Obviously the perimeter of the building is not visually inspected regularly. I mentioned the bird droppings to the girl checking me out and she just said she'd make a note of it. This is disappointing and unacceptable.jason s. | Expérience générale
Le client n'a pas laissé de commentaire.connie c. | Premières impressions
They made my move so easy coming from victoria to Vancouver. I came late because of making a late ferry. They made it easy for me to drop off my truck at their location which saved me time and money. Fair prices unlike some of the other storage places which I find their fees outrageous. Much appreciated.Steve W. | Expérience générale
Le client n'a pas laissé de commentaire.jim s. | Expérience générale
Excellent serviceAlexandra B. | Premières impressions
Le client n'a pas laissé de commentaire.Kerri W. | Expérience générale
My experience renting storage for 21 months at this facility was exceptionally clean and staff very helpful Aswell I would recommend to others . Location for me was key . Thankyou Denise and the rest of staff .Bonita H. | Expérience générale
Very pleasant and helpful staff. Would definitely recommend this location.gayle e. | Expérience générale
The Storage was Fine. U hauls billing is difficult, to say the least. Even though I was set up for automatic payment, it never worked. I was immediately assigned a punitive penalty, and a letter was sent to my 90-year-old mother in law saying I was behind on payments. THAT was not good. (She was set up as the alternative contact when I set up the account). Initially, I was told there was nothing they could do until I got quite angry. Then the penalty was waived. Every month I had to pay manually because the automatic payment system never worked. Often I had to call in to make sure no penalty would be applied because your website payment system was down. It really was a waste of my time. I can't believe a company the size of Uhaul has such a crappy payment system. This is the reason you are getting an "Average" rating.Paul M. | Expérience générale
Honestly, I can't complain about anything. Denise and her staff were great. Our storage locker door broke at one point and staff had it fixed within an hour. Very fast, very convenient. We rented a locker for over 6 months at this location. Never realized storage was so pricey but we needed it and didn't have a choice. Overall I would highly recommend this location. I've also rented trucks from them in the past and have never run into any issues.Joel S. | Expérience générale
It wad a pleasure dealing with Denise and she was there to address anything needed with renting the storage unit. Many thanks to her for making the renting from Uhaul a good experience!FIONA B. | Expérience générale
Le client n'a pas laissé de commentaire.mike c. | Expérience générale
From the very first meeting with the manager Denise we knew we had picked the right company for our storage needs. She was very helpful and friendly and has always been a pleasure to deal with!Ricky /Karie P. | Premières impressions
Service was great, location was good, the hours of access was the only downfall.Jennifer P. | Expérience générale
Denise went above and beyond to helping me. She is fantastic and highly recommend her. Merci.Wael A. | Premières impressions
If I could rate lower than "POOR" i definitely would !!!!!! My move involved one screw up after then other and my move that should have taken approximately 5 hours at the most ended up taking double that amount of time !!! The staff at both of the locations I dealt with where very helpful as best they could and I commend them for that. The issue seems to be with the call center and possibly the Langley location where a truck was supposed to be reserved for me as of August 10th, but THIS DID NOT HAPPEN!!!!! Then the locker I was supposed to have at the 84th Avenue, Surrey location was suddenly NOT AVAILABLE (staff was able to locate one at the 96th Str. Langley location which meant MORE traveling back and forth), then when I mentioned leaving the truck at the 84th Ave location (I had been told by the call center I could leave the truck at a different location from where I picked it up at to get the one month free locker and U-box rental, WHICH I AM ALSO FRUSTRATED ABOUT AS NO ONE HAS GIVEN ANY ASSISTANCE ON HOW TO CONFIRM/ACTIVATE THIS, and there is nothing about this showing on my account, also I was never instructed to confirm with which ever location I was going to drop off the truck at to make sure this was possible!!!!!. Edward at the 84th Ave location was very patient and helpful. I said to Edward that I should be an additional one month free on the U-boxes and locker because of the crap I was having to deal with yesterday and how frustrated and angry I was was going to speak to his manager and look into this but I've heard nothing yet. Denise at the 96th Str location was very helpful as well seeing how upset and frustrated I was and allowed me to leave the truck at that location. All in all, if I could have at a moments notice moved my belongings into another facility at the same cost I would have. I am extremely disappointed with how my move ended up going and I will NOT be recommending U-Haul to anyone at this point. I await and expect to hear from someone with some authority. Thank you, Melody NobleMelody N. | Premières impressions
Staff is amazing, and professional.Leslie F. | Expérience générale
Le client n'a pas laissé de commentaire.John N. | Online Move In
We needed storage for a few months. Unit was clean dry and a good price for the size. Staff were courteous and helpful when we had questions. Nice to have packaging materials ready to purchase in the office. Thanks awesome company!Paul G. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah T. | Premières impressions
Le client n'a pas laissé de commentaire.brian e. | Expérience générale
Much Thanks to Denise Ausma for the help she provided with rental trucks and storage spaces on our house sale and move,in November. It made those cold dark rainy days of November bearable with her cheery professional can do attitude!!.. thanks again!.randy j. | Expérience générale
Very nice staff. We moved our stuff in storage on 24th December. They were very pleased to work on Christmas Eve. I really appreciate it. Thank you very much overall they were happy to help anytime any day .jasprett G. | Expérience générale
Le client n'a pas laissé de commentaire.Carl M. | Premières impressions
It has been a pleasure to be a client of your company. The personal contact with you and your staff was unbeatably. I can only recommend your service as top notch! Thanks to you and your staff. Heinz MaassenHEINZ M. | Expérience générale
Mice problem had died mice and droppings all over my stuffAustin S. | Expérience générale
Lady who lives there is fantasticMike S. | Expérience générale
The management and staff at the Langley BC location on 96th are the best you have anywhere in your system. Both vehicle rental and storage were purchased there and every interaction was fantastic. Definitely I would use them again at any need.earl g. | Expérience générale
Denise has been an outstanding piece of our Uhaul experience. She and her staff have been extremely helpful and accommodating for our move and storage.Erin J. | Expérience générale
She was very helpful I would and will use uhaul againDaryl S. | Premières impressions
Le client n'a pas laissé de commentaire.Lindsay N. | Expérience générale
I was treated very well. The manager Denise Ausma was very helpful everytime I had called. Good peopleALLAN D. | Expérience générale
Le client n'a pas laissé de commentaire.Lynn A. | Expérience générale
Good service, helpful staff!Josh R. | Expérience générale
The lady who ran the place was really nice and helpful. My only criticism was that a staff member regularly parked close to the entrance hall of my unit making it a challenge Load and unload.KARL D. | Expérience générale
Denise helped me alot.LEE J. | Expérience générale
Thanks DENISE and staff ! Very accommodating.Harry F. | Expérience générale
Thank you very much for all your assistance through a rough few months. Denise Is wonderful and so helpful. I have and will continue to send people your way.FAITH P. | Expérience générale
There were rat dropping in over abundance in the unit I had no food or items that would bring them in I had to throw out everything. Pillows, comforter, carpet and other itemsLARAJIN D. | Expérience générale
We were very pleased with the local Manager and staff. As indicated above we would recommend this facility to our friends and if need arise in the future will would certainly rent here again.MURRAY M. | Expérience générale
Denise was very friendly and helpful. Great person to deal with.Brian W. | Expérience générale
Denise (I believe that's her name) is an absolute Gem. Makes me want to be a U-Haul customer. What ever you're paying her, it's not enough. Any company would be privileged have her on their team.michael p. | Expérience générale
U-Haul service is excellent. The truck was good. Customerservice persons are good and I will definitely go for U-Haul whenever I will need it.Sabiha N. | Premières impressions
This place is amazing !Jesse P. | Expérience générale
Great facility and staff, will continue to use when neededRobert H. | Expérience générale
Other than it happened to be pouring buckets down. It was very good! Totally painless. And would definitely rent moreRyan S. | Premières impressions
excellent customer service.JASON C. | Premières impressions
I truly enjoy working with the staff and manager at the Port Kells location.Leslie F. | Premières impressions
BienSergey P. | Expérience générale
2nd time renting with at port kells location. Always turned out pleasant.great peopleDebra H. | Expérience générale
Uhaul storage was home to two storage lockers for over 6 weeks. The staff and personnel were very accommodating and worthy of the 5 stars. Thank you again. AmanAman R. | Expérience générale
As we have found in the past, this facility is a well maintained and well run storage facility to which we often return for our needs they can fill. We will be back...Eric T. | Expérience générale
Our questions were answered clearly and request accommodated conveniently by DeniseIan M. | Premières impressions
Great service and price is fairAustin S. | Premières impressions
Was helpful in providing me with my storage needs.ray c. | Premières impressions
Individual (Denise) was extremely helpful and supportive. A joy to rent at this location.melinda p. | Premières impressions
Thank you to the staff and management. You were all very helpful, when ever I needed it. MerciCONAGRA F. | Expérience générale
Eveyone was really helpful and friendly. Really appreciated the helpful serviceJUSTIN P. | Expérience générale
Wonderful service ! Laura was terrific with signing up and showing the unit. I have rented here before and I am happy to return. Cheers KennyKENNETH BERG K. | Premières impressions
Well doneSerendipity's Antiques & Tre I. | Expérience générale
The staff went beyond my expectations! The manager was very cooperative with rearranging schedules and also in coordinating the moving of items that were blocking access to my storage units. well doneDoug W. | Expérience générale
This is THE VERY BEST service we have ever received. We will continue to utilize your facility and recommend you to friends and family. Thank you for making this experience as pleasant as possible!Jordan T. | Premières impressions
Except for the occupant of the next locker behind ours smashing out the gyproc wall an the mice chewing through a couple of the boxes, the storage was good for what we needed and was secure.LYLE O. | Expérience générale
Awesome serviceryan s. | Premières impressions
The staff lead by their manager are incredibly helpful, understanding and courteous! The store manager really helped out in a most difficult time with my break-up and ex-fiance threatening my life.Michael S. | Expérience générale
Everything was good, would use them again in the future!! :)ann p. | Expérience générale
Very accommodating staff and a well run location. They do their very best to meet your needs and return phone calls too!marlon d. | Expérience générale
Denise is a wonderful person to visit withRob R. | Expérience générale
We had our stuff in for longer than we expected. And everything was safe without any damages from moisture. Access was easy and staff were very helpful.ANDREW B. | Expérience générale
Rent as long as you want. Monthly contract. PerfectROBERT M. | Expérience générale
Overall a great service. Easy to access and the facility was nice and clean. Only downside, my unit didn't have an overhead light bulb.BYRON T. | Expérience générale
The woman who works at the office was always there to help answer any questions and was helpful when boxes were needed. I would suggest this UHaul location to others.Alison P. | Expérience générale
Very good. Wanted a closer store to my location, but it ended up working out alright.Kurt C. | Expérience générale
Easy and convenient storage facility. Friendly and helpful staff.AMY N. | Expérience générale
Staff experience has always been great. My needs for storage have changed. Thank you for great service.Alan S. | Expérience générale
Very helpful and informative Quick serviceHENRY F. | Premières impressions
Rat problem in D5, I only had construction material and it they didn’t harm anything but there was droppings everywhere.INLINE D. | Expérience générale
Denise, it was a delight to encounter you bright and early on an icy Saturday morning. Merci.Kathleen F. | Expérience générale
Rodent problem ongoing for 1 year in storage locker. If you do not purchase UHaul insurance, Uhaul will not address damage. Overhead door broken for 21/2 months before it was fixed.SELECTCOM S. | Expérience générale
Quick service I had to ask for a access cardJesse P. | Premières impressions
The lady in store was very politeRob R. | Premières impressions
Excellent service by all the staff. The manager is a good multi tasker.WILLIAM P. | Expérience générale
After several years I was able to decision the property I had stored at the U-Haul facility. I have been extremely happy with this facility and the service and will come back if the need arrises.GEORGE L. | Expérience générale
Denise and her crew are always professional and very helpful.Peter S. | Expérience générale
The woman that helped me both for move in and move out was so kind. She went out of her way to help us and was fantastic to deal with both times! Give this woman a raise!Jenna R. | Expérience générale
Thank you so uh for your compassion and understanding and I would recommend your location anytimemichelle s. | Expérience générale
Great friendly service, clean facility. Je les recommande fortement.Jean-Luc B. | Réservation
Great office staff; very helpful. It is too early to rate much as I just moved in. I did have units here in the past and have been very pleased with the service, security and helpfulness. I have oftenAlan S. | Réservation
I would use them again if I need too...TYDebra B. | Expérience générale
It was always nice to go there the staff were the best. I will miss the people there.HAROLD F. | Expérience générale
Very well kept and staff were allways friendly and helpfulTONY D. | Expérience générale
Staff was always friendly and helpful, was very happy with the service.Danielle L. | Expérience générale
Service/staff were exceptionally good. Locker was at the end of a dark narrow hallway with no lighting and the locker itself had no lights. The gates were often left open so anyone could walk in.Vanessa H. | Expérience générale
Stuff was safe but the storages needs little maintance. It was easy access. I was payiny $131,2 a month for 5x10 storage and i found it was very expensive.Shobha K. | Expérience générale
Great service, easy access, clean and secure. all good.Aaron B. | Expérience générale
The reason i feel this way is i tried so many times to contact denise about our storage fees but could never get ahold of her and the other workers that worked there could never help us .Sharon h. | Expérience générale
The Staff were more than accommodating and helped our family out tremendously during our difficult move by giving us the use of the last locker available; Very kind and courteous at every interaction!Honey Dawn f. | Expérience générale
The lady i was speaking with was very professional and had a great attitude. once speaking with her i knew that this is the place i wanted to rent from. very happy and will recommend :) thank youcheryl y. | Réservation
Literally the worst customer service I have ever encountered. Not as much as a hello when entering the office; were rude/condescending- gave reserved storage unit away. Won't return to this locationAshley L. | Réservation
HeyJohn D. | Expérience générale
No complaints. Staff were friendly and helpful.Rob V. | Expérience générale
the staff were very helpful and cheery. A great experiencedaniel k. | Expérience générale
Keep up the good workEdgar C. | Expérience générale
very prompt and courteousCHARLES M. | Réservation
My only issue was cancelling the storage unit. I was transferred 5 times when I asked to cancel the unit, once I had completed moving out if it. The manager at this location is fantastictrya s. | Expérience générale
my unit had some water in it and no light bulb so it was dark. staff were very friendly and accommodating.dick f. | Expérience générale
The storage unit was to small and they never had a bigger spot. So i had to go to a different storage unit place and never got my free 30 days. You need more places to go to for customers.Greg F. | Expérience générale
Another excellent transaction. Attendant was clear, polite and very helpful despite the fact I arrived five minutes before closing.Eric T. | Réservation
Staff was great and had no issuesnick f. | Expérience générale
Great service. Very friendly and helpful.brant c. | Expérience générale
I had never rented a storage unit before and was unsure of all the ins and outs. The staff made the whole process simple and easy from start to finish.Michael H. | Expérience générale
Clean organized and assessable facilitySandy M. | Expérience générale
I never saw this facility; moved from US. Entire experience was difficult. UHaul needs consultant to overhaul procedures. Nice people but no one knew what was going on, and terms were ambiguous.Rebecca H. | Expérience générale
A+jennifer p. | Expérience générale
Staff Are Amazing They Go Far And Beyond To Make Things Work. I Highly Recommend This Location, Clean, Well Lit And Easy To Get To By Vehicle Or Transit.Skye K. | Expérience générale
Very friendly and helpful! Denise and all of her crew go above and beyond customer service!James F. | Expérience générale
Very good facility, staff are greatJANET C. | Expérience générale
GREAT staff; friendly, helpful, accommodating.....couldn't be better. The U-Haul facility on 96th is my "go to" place for storage and rentals.Richard E. | Expérience générale
Unit was infested with rodents during my occupancy, judging by the mouse droppings and urine on the floor. Fortunately my items were off the floor and not damaged. Access was not great for trucks.Scott S. | Expérience générale
Nice staff to deal with. ThanksBONNIE M. | Expérience générale
Cancelled before we moved in because of the evidence of mice. The staff said this was common. This was not acceptable so we went elsewhere.Terence T. | Expérience générale
Very friendly staffsteven w. | Expérience générale
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