Évaluations des clients U-Haul Moving & Storage at Academy Blvd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Academy Blvd
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Dean S. le
very knowledgeable and friendly but not enough help at the counter.
Thomas P. le
thank you
Santiba J. le
It was a great providing and I was very appreciated to have U-haul for the 2 years. I would recommend to my friends about your company. Unfortunately, I can't afford big your services great.
ARLENE S. le
I made a reservation on the phone when i got to the place it was closed. The tire barn in Colorado Springs, I called the numbers listed numerous times and kept getting voicemails. I then called customer service and was told there was nothing they could do then hung up on. I called customer service back spoke to a great agent who heard my frustration and completely took care of me. She got me to the new uhaul store with a new reservation and even though she was told by her management they couldn't do anything she went above and beyond to help me. UHaul get your crap together! I will probably never use your company again! Thank god there are still god hearted people in this world and you have one named Kayla working in your call center!
Christopher K. le
Jason and Crystal provided me excellent customer service. Thank you to your team for having the tools I need to complete my projects.
Daniel B. le
They told me it would take no longer than two hours, my wife and I were literally there for five hours last night. They also said they would put a seven prong adapter on so my trailer can plug it in, and they did not do that either. Now I don’t know if we can go camping this weekend. I am very disappointed
christina b. le
The ride was so comfortable, love the seats and very economical. It was very pleasant. No improvement.
Joseph H. le
Friendlier customer service, more patience explaining things, plant some trees to make the parking lot not so brutally sunny, allow different drop off locations, stop requiring an alternative contact be reached.
kathleen g. le
The gentleman that was swamped with checking in so many units at that time was nice and respectful.
Jean C. le
My experience needed no improvements. The woman who checked me out and staff that checked vehicle in were very pleasant and courteous. It is hard sometimes to find good customer service these days but you guys pulled it off.
BEN R. le
Do you have ANY idea how frustrating it is to help anxious, in-a-hurry people who also don't always plan well, in the heat of the summer when EVERYONE is trying to move???? Well, if you want some training, the team you have at the 1355 N Academy Blvd location, they're the ones to turn to. NO CONFLICTS with one another, NO BACKBITING, no conning the customer, no excuses. That's who THEY ARE! YEAH! THAT'S WHO THEY ARE! The Hulk, Mr. America, IronMan, they could take a few hints from these people! Hurry it up! Get the word out! GIVE THEM RAISES and PROMOTIONS! I just WON'T GO ANYWHERE ELSE!
MARGARET R. le
Make sure you retain or promote Jason, the manager, Andrea, the most informed UHAUL rep I have ever dealt with, who happens to solve problems quicker than it takes for a firefly to hide its light from you, Brittany, and DAX who was so professional in reviewing the functions of my vehicle when I brought it back - he was AWESOME! Thank you, TEAM, AGAIN, for a tremendous experience!
Mark B. le
They need more employees- wait times are terrible
Javier A. le
Very slow service experience takes staff over 30 minutes to help out customers
bill w. le
Angela was great. She went the extra mile to find us a trailer that nobody had.
Dianne Z. le
Great staff and was checked out quickly. This location is close to my sons home.
Charles B. le
Waited in line (1person in front of me, 2 behind me) for 45 minutes to rent a utility dolly. 2 staff members waiting on customers only. One was happy to answer the phone multiple times and help those customers while we all waited. Neither person acknowledged any customer when they came in the store or while waiting in line. Acted like they could have cared less that they helped anyone. The customer in front of me who was only buying a lock expresses her frustration for the long wait but the associate didn't seem to care. Poorest customer service I've ever experienced at a uhaul location. Went back today to return the dolly. There was no one in the lobby to help me for over 15 minutes. Went outside and asked if someone could help. The only person i found said no. I found a sticky note and a pen and wrote my info on it and stuck it on the dolly. As i was leaving the associate who helped me yesterday was coming in to go to work. I told her i had been waiting for over 15 minutes and no one had been in the lobby. No response from her. Didn't care. It's sad that the level of customer service has sunken this low at this location. Maybe someone at a management level should take a look and make some improvements.
Cynthia S. le
Thank you to Jason P and staff for working with me and making my experience great. Everyone was friendly and helpful.
rodney j. le
I was pleased with all aspects. I originally ordered a 5 X 9 trailer, but decided to get the larger 6 X 12. There was no issue to get this completed. I like the return system--don't have to go into store.
Thomas C. le
the girl that helped us was great
Emily J. le
It is strange that you require such an enormous amount of personal information to return unused boxes. It made the transaction painfully long and now I am concerned that you are now selling my information for profit to advertisers etc. Additionally, at this location the pin machines were not working, so of course, as soon as I had given all my information, I had to switch to another machine to do it all over again with a different teller because the first one could not issue the return to my card and I could not sign for the return on the faulty pin machine. This was annoying especially with the length of time it took to put in all my information for such a basic return.
Brian C. le
I was checking in online like the lady told me to do. After I found my truck and was finishing up on the app that same truck was rented out to someone else. My paper work was changed but I had to ask.
Miguel T. le
Customer service
James F. le
Great! Fast. A little busy but overall great experience
ANTHONY f. le
They hand over the keys to me and when it is time to check out of the storage they r saying that they cant check me out bec the storage belong to my dad. How stupid. Why give me the keys
Ivan W. le
The customer service is very bad, i wait for ever to get attend to. Their where 3 employee their and they told me that they would be right with me and i was waiting for more than 30 minutes and instead of attending to me, one of the lady went out side to smoke. I am telling anyone that instead off going to this location dont use uhaul for any off your needs.
Mark B. le
I was a little frustrated to download the U-haul app to make pickup quicker and my truck was blocked in by 3 other trucks. I ahd to go in and there was a long line Once I was able to speak to someone they got me my vehicle quickly.
Carina J. le
Waited over an hour to pick up truck. Staff clearly was not competent. Terrible experience.
John W. le
Keep getting better
lori h. le
Reserving truck with Kathryn was perfect and smooth!! Thank you... However, confirming reservation the day before with Asia and Ricki was a complete disaster the reservation had changed and tripled in price, the gal Ricki was yawning during my phone call and very argumentative. Truck was not ready upon arrival, the man that was completing out reservation contract kept saying that if I do something wrong that he would "slap this charge on me" (example for damages etc.) Found that to be very rude to use that term.
Misty G. le
Very great job and workers at this location!!! And The woman who works the front is seexxxzay!!!!
Andrew S. le
The move in was fine but the managers lied? I put two locks on my storage unit and was told by them (sorry I dont remember the name) to remove one of the locks because it is against the rules
Charles R. le
I scheduled pickup for 9 am. When I got there the wait line was out the door, with only 1 person working, who bounced around from customer to customer, not finishing one before she started another one. Took nearly 2 hours to get my truck.
Carl E T. le
When a person pre-orders from a certain location, it would be extremely helpful if you would use the location they wanted. I did a pre-order 13 days in advance of our move and had to drive another 20 miles further west to get my truck. I was using the truck to move east.
Sandra N. le
Stop over booking people and hire some people to work instead of having 1 person to help 25 people in the lobby stop making customers wait hours when they had reserved equipment
Jodelle D. le
Busy place but seems well kept.
eric m. le
No
Deborah M. le
This place was under staffed. The crew was over work. What would of taken 15 minutes took several hours due to understaffing issues. The line was out the door with only one person and sometimes no one was there due to putting out fires outside. Angela was taking New calls from customers, answering calls from employees, taking care of three customers at a time and remained professional and composed the entire day. We were there five hours and could not finish business due to the amount of work Angela had on her plate. You need at least five more people minimally to handle the amount of customer service coming in. We noticed people leaving as we stood in line. We left with unfinished business. Customer service was excellent but extremely poor because corporate is not addressing the staffing needs for the volume of business this store is doing. Losing money by cutting corners to make a profit. Not good business practice.
Casey N. le
The key for my vehicle was not in the correct lockbox. This caused the website to timeout during my check in and I couldn't complete the process, but the system said I was already dispatched. Because of this, an exorbitant amount was charged for refueling. Also, the truck was horribly out of alignment, making it difficult to turn and stay in lanes.
greg s. le
They seemed short handed, had to wait in line to long. But they were very efficient and new what they were doing. Very quick to take care of everything.
Mark S. le
Super employee. We went over the truck together to ensure there were no damages. He went over the bill with me thoroughly which I greatly appreciated
Brian H. le
That was the easiest check-in ever! Bravo!
ALECRAZANDRa C. le
, employees busy hanging out with the homeless that live in the units. Felt very unsafe with scary people living in units!!! The main guy smoking and spoke how he made a machine to read credit cards.
samantha b. le
This location was great and the helped with all questions
Violet J. le
Extremely helpful and courteous staff!!
Tiesha R. le
Wish I was able to keep it a bit longer this afternoon
Steven H. le
This U-haul is professional. Thanks for the almost new vehicle today!
Joyce D. le
Don’t tell people to be there at 7:30 am when you don’t open that location tell 9am... I had to sit there tell you opened with my movers and had to start paying them at 8am 50.00 dollars each tell the truck got loaded. Is not happy ...
Margaret R. le
This location is the best. I have always been pleased with UHAUL rental centers, but this manager, Jason, he comes up with the most creative solutions to help me get unpleasant work done quickly. Moreover, I've really noticed how he has cultivated this same "can-co" attitude with other workers there like Crystal, who is communicative, expert, professional at her job. And what's best, is EVERYBODY at this store is ALWAYS pro-customer, speedy, efficient and helpful. This boosts my confidence in the safety of your vehicles and keeps me coming back. Thank you SO MUCH for this great team!
Stanley R. le
Crystal exceptional!!!
Andrew T. le
Large backup to get equipment only one employee who had any knowledge trying to help people and train a new person. She suggested we all use the U-Haul phone app to expedite the process but honestly your app sucks it only caused more problems and frustration for everone. It took us 50 minutes to get a truck we had reserved and then we had to wait longer for them to clean it. Needless to say I will look to other companies for service in the future because this was my second poor experience here.
Greg C. le
Staff and facilities were excellent. My big complaint is not enough staffing at the front desk. This is a major error on the part of corporate management.
Dirk N. le
Tina provided outstanding service. When there was an issue with one of the boxes closing, she came over the next morning to look at it. Had to change it out, which she did within the hour. Probably the best interaction with someone I had when it came to moving.
margaret h. le
I think signing into the website for verification when there is a person standing at the desk is very inconvenient. It took us upwards of 40 minutes to pick up the truck that I reserved before hand and was sitting right in front of me. Not an upgrade of process in the slightest. But at least the gal at the desk didn't have to do anything but tell me to he patient.
Benjamin D. le
We brought our car in at 9:30 as we scheduled an appointment for. It was supposed to be done in about an hour and a half but we didn’t get our car until after 3 PM. Also attempted to purchase items at this location multiple times without success.
Sean F. le
Had a roadside issue and needed to talk to the general manager Jason. Left a total of 7 messages, never got a call. Drove down to talk to him today and he was exceptionally rude. Will never use U-Haul again based on his service.
Ninette D. le
The Tow Dolly I was given to use was hard for even the Employee to attach to my truck. The Set up needs to be gone over and corrected. Where I dropped it off again, the Empolyee had difficulty detaching it from my truck hitch. Something needs to be done with the Tow Dolly I was assigned to.
Nicky S. le
This was the first time I use my Cell Phone to rent a truck. I recommend it. It was really easy and quick no waiting on line the truck was there waiting for me. Great Idea U-Haul. Awesome!!!! Thank you
Eddy R. le
Truck was nasty and smelled pretty bad.
Kyle B. le
The truck was disgusting and smelled of smoke.
William A. le
On the delivery end, Ms Yolanda Pitchford (Norfolk VA) was most outstanding! Her U-Box customers care skills and helpful personality were truly outstanding! Please thank her for me! William Arndt
Russell V. le
I phoned a request to save a pickup truck.I was told there was one available but please order it on line. I did but 15 minutes later I was told there were no pickup trucks available. I could rent a van if I wanted. I did but it did not work for my needs.
daniel s. le
Angela and Brittany were great. The logistics of moving are always stressful, but they helped and provided EXCELLENT customer service.
ashley a. le
The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional
Tanisha P. le
I waited 45 mins just to get a key when they had me self check out. To me that's ridiculous. Only 2 people working knowing that's the main location.
Taylor B. le
Alex was very nice and helped as much as he could. Informed us that the contract had been for in town and would have a conversion rate. Was apologetic and let us know that we could leave a review.
Rose H. le
All of the employees are professional, but still very friendly! The building/rental truck were both clean and the truck was in perfect working order. I would recommend this location to everyone in need of a rental vehicle or storage unit, based on the employees alone. They made a rough day easy. Thanks! ~ Rose Howerton
Mary S. le
The vehicle appeared clean & in good working order, however, drive through a rain storm & water leaked from the driver’s side seatbelt & I was soaked on my left side - have pictures as proof.
Gavin R. le
Great customer service.
Alissa C. le
I ordered a dolly and expected it to be in the truck but there was no dolly.
Alexander p. le
The truck works great the pickup process was easy because I did the truck share on my phone I was in and out of there before they even opened which was nice and same thing with the return I did the night return done in about 10 minutes worked conveniently for my schedule
Donald S. le
Why did I have to provide an emergency contact for a 4 hour rental? Seems like overkill.
James M. le
Friendly, helpful and knowledgeable service!
Linda H. le
Everything was quick and easy.
majid a. le
its very good it’s just need more employees at front desk atheer than that it perfect service
Jeffery S. le
Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling
Darin A. le
Excellent customer service
bruce s. le
Great staff.
william p. le
I w as scheduled to turn in at dealer on Mallard DR. I was closed but an employee (female) sent me to the Academy location.
Thomas S. le
Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.
Mark W. le
Easy check in with on-line pre-check in. Easy return. Employees polite, helpful and professional.
tory w. le
The service line took forever, there should be more people at the front counter, or at least one person there at all times. At one point during my rental, someone called me saying I was late on my return with a very bad attitude, when in fact they had called the wrong person.
PETER F. le
The pickup was great. The drop off was just a lazy guy hanging out not really wanting to be there. I just unhooked the trailer. He never made eye contact. I just drove away
James C. le
Would help if more people were able to help
Jordan E. le
You moved locations on my three times, this gets a bit maddening!
scooter s. le
This is a pretty busy site. We had to wait about 20 minutes to return the trailer on Sunday. Maybe you could add a couple of people during the busier periods? i know it was a Sunday and that's most people's weekend. Maybe it was just a fluke. Metrics would bear out whether that's the case or not. That's my only recommendation.
Josh O. le
Reserve was easy and so was pickup of the truck. Drop off was another story. When I pulled up there was one visible employee cleaning on another truck. He made no attempt to greet or acknowledge me. This went on for another 10 minutes. He then pulled away in the truck and did not return for another 10-15 min. There was also no one at the desk inside and a long line forming in there. After the outside guy appeared once again I asked if he was going to check in the truck waiting (2 more arrived after me) and he said yes like it was a pain for him to do. Not good service on the end of my rental and will make me look harder at other options in the future.
Mark S. le
The 17' Van lacked power. Any grade, empty or full, reduced speed to 35 - 40 mph.
Karl T. le
My reservation was made over the phone early Tuesday morning. Seems that when the store you call doesn't answer? A rep from U-haul some where does. My rep, screwed me. I clearly told this woman that I needed a 17" truck late Tuesday evening thru Thursday evening. She asked me appox. how many miles I would need to base bill my credit card. I told her 600 miles. I thought all was good until I went to the store On Nevada to pick up my 17' truck. It was there, and then that manager Dallas Garza informed me that she had no truck for me to use. She wouldn't allow me to leave her store with a truck. A mad scramble went on from here. I made the reservation, obviously U-hauls phone people screwed up. I generally rent from U-haul every other week as I am self employed and depend on their fleet to assist me with a busy schedule. I was able, after hours mind you go to a different location and use my phone to sign out a truck. It took me an additional three (3) hours to accomplish this. This error U-haul made could have cost me $6,000.00 in business those two days had this final option not worked out. Yes, Dallas Garza aided me in the pick up off this after hours truck but it should not have been so complicated. Be sure when speaking with a U-haul rep on the phone that is NOT of where the store is you're calling to go over the arrangements verbally 2 or 3 times to ensure you are getting what you need at the time you need it and for the time period you need it. I am still quite disgusted ( feeling extreme dislike or disapproval ) of this last experience and thought I'd send in this review.
Bob K. le
The only issue I had was when I had questions they never answered their phone. Someone in another state eventually answered it but I am not sure they even could spell U-Haul let alone answer any questions. I was transferred and it took about 30 minutes on hold before they answered and they didn't seem to know much either. In general your customer assistance is non existent..
Tristan S. le
Inform customer that they can see exactly how much gas needs to be put in trucks with the website
JIM C. le
I was told by U-Haul that I had to drive approximately 15 miles to pick up my car hauler only to be told that my hauler was broke. Very unkept woman manager then told me I had to drive to another distant location to pick up the trailer. VERY disappointed with the Fountain location!!
Jeanine C. le
Customer service was awesome. When i arrived arpund 7:30 am. The young lady who helped me was multi tasking, managing multiple customers and giving polite and efficient customer service. She had a continuous smuke although it required alot of hustle that is rarely seen in customer service anymore. When i returned the truck aeound 1:30 same situation... she was Working hard but had a smile on her face and provided excellent customer service.
James C. le
Need more people to help
Jennifer S. le
Compliments to everyone especially Brittany for a busy day with the computers down in the internet really spotty. Cell phones chargers were loaned and it all happened as efficiently as humanly possible. Great job everyone.
Brenda C. le
Very efficient and professional - check-in was quick and went smoothly.
David F. le
Don't take 'reservations' and send confirmation emails and then call customers and tell them you over booked and don't have any trucks for them. That's called lying and impacts people who are moving in a big way. Just say up front that there's no equipment to rent. Figure out a better model so you're not punishing customers and tarnishing your own brand. Every one of the people in my life knows I bought my first home and they ask how its going moving in, or how the big move was. I tell them that my home is great and how much I love it. Then I tell them how much a loathe u haul and they should never rent from u haul, ever. Because they operate on a broken business model of over booking and taking it out on their customers. Thanks my feedback. Treat customers better. Period.
matthew q. le
Faster customer service in store.
heather c. le
Bring back employees doing the walk around before rental instead of having your customers do it for you. Hire more employees to help in store, have more trucks available that are kept up with maintenance
Tony Smith S. le
Nothing. Very Satisfied.
James C. le
Was very helpful in getting the right one
Kirsten S. le
Remind them to bring second form of ID or have alternative contact available when picking up equipment via the app. I was surprised by that and not prepared when I was checking in for my rental.
tabb H. le
When renting the van I denied the additional insurance. The van keys were in a place to not use it so the had to change keys in the computer at which time they added the additional insurance. I didn’t realize they charged me that until I got my emailed receipt yesterday. When they rang it up I told them I didn’t want it but yet I was still charged. I go there often but this upset me. I’m sure it wasn’t done on purpose but not paying attention ended up charges that I paid which is wrong.
Evan S. le
The location was fine; however, the 26’ truck needs a Diesel engine. It does not have enough power to haul a full load and pull a trailer across country. Also, the roadside assistance was not good. The trailer hitch drug on a high point of a parking lot entry and the truck got stuck. It took 3 hours and multiple phone calls to get a tow company to assist. Each time I was promised a call back in 10-30 minutes with an update. This rarely happened. I had to call again. The first tow company that was dispatched was from Greeley Colorado - 47 miles from my location! There were at least three local companies within 5 miles of my location. Get your procedures straightened out, uhaul!
Judith N. le
None employee went above and beyond to accommodate me I had a reservation at a different location and that location was closing and wouldn’t accommodate me. Gave me this location. Would highly recommend to friends and family.
DeAnne F. le
I had a great experience. Had gotten reservations in advance. Arrived before opening to ensure timely service. Was out within 10 minutes. Couldn’t have been smoother. The only improvement would be us on the 24 pick up. Would of loved to used it but felt it was too confusing and quite invasive getting other people’s numbers out and having them called for verification. Also my cost for total rental surprisingly good.
Carolyn W. le
I rented the ten foot truck because I needed to get ten foot panels, and I figured that they would fit perfectly. They did not fit, and I am extremely annoyed and unhappy that I will need to rent a larger truck.
Kirk K. le
Location seemed understaffed. Waited 10 minutes until I was greeted and about 5 minutes when returning the equipment.
Lisa R. le
They were very helpful and understanding
Joel H. le
This place is run very well
Cody B. le
I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.
KATHY L. le
Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!
Cassandra M. le
Good staff and security.
John M. le
Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi
Derek H. le
very helpful
Kevin B. le
It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.
Jodeen P. le
The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.
Shawn L. le
Don't force people to write something.
AMY H. le
I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.
Erin B. le
The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.
Lisa R. le
Very helpful and clear
Katelyn B. le
Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...
Matt F. le
After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.
Marlene B. le
Very nice, professional and friendly staff.
david s. le
The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed
Anthony G. le
Bye
Deborah E. le
There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.
melanie g. le
I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything
Holly R. le
Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.
Robert N. le
Very helpful.
edward r. le
Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!
Deborah M. le
The girl that brought the pods was wonderful
DARCIE C. le
It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.
Joseph F. le
After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.
Miguel H. le
This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!
Helen V. le
Staff wasn’t very friendly
tammy t. le
Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service
Jason D. le
My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.
James S. le
Was very helpful.
Carlos N. le
Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.
louis e. le
Nice people smoothe rental.
David R. le
Easy!
Willie N. le
Wonderful place to store my things I felt safe and could relax.thank you.
Joanna W. le
The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!
Courtney D. le
Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+
paul c. le
These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.
Megan P. le
I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.
lilia s. le
The service was great
lisa l. le
Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!
Miguel B. le
Everyone was great and friendly
Max H. le
prefer pass /fail system of rating
Karen K. le
All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.
James W. le
Okay
Steve L. le
The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery
craig b. le
Excellent service, helpful staff.
James S. le
U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.
RICK S. le
As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!
Nancy L. le
Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!
tammy a. le
Nice storage and convenient location
Kimberly M. le
Good customer service as they paid attention to my needs and went all out to make me satisfied.
Nathan A. le
You definately need to hire more people to help customers
Anastasia G. le
Great and Excellent customer service, will do business again
diane p. le
I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe
Silvio M. le
We were very happy with the level of service and staff was very helpful. Thank you,
JENNY W. le
We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.
Fredrick S. le
Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares
Justin R. le
It was nice work with everything
Paul C. le
P
IDELLE K. le
Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.
Ruby N. le
Thank you for a great experience!
Steven A. le
It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!
griseda g. le
Everything was great and easy. The staff was prompt and helpful.
CHRISTIAN M. le
Thank you for helping make our move easier!
denishia j. le
The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!
SEFFIYAH N. le
The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.
RACHEL T. le
I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.
grady c. le
Everyone was well trained and handled it all very well.
brian f. le
I was happy with the service
cynthia w. le
They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.