Évaluations des clients U-Haul Moving & Storage at Academy Blvd
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Academy Blvd
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ashley a. le
The manager at this location was great, one of the employees was so rude and unprofessional, she is the reason for my rating. Tina from UBOX department yelled at my husband and was very unprofessional
Tanisha P. le
I waited 45 mins just to get a key when they had me self check out. To me that's ridiculous. Only 2 people working knowing that's the main location.
Taylor B. le
Alex was very nice and helped as much as he could. Informed us that the contract had been for in town and would have a conversion rate. Was apologetic and let us know that we could leave a review.
Rose H. le
All of the employees are professional, but still very friendly! The building/rental truck were both clean and the truck was in perfect working order. I would recommend this location to everyone in need of a rental vehicle or storage unit, based on the employees alone. They made a rough day easy. Thanks! ~ Rose Howerton
Mary S. le
The vehicle appeared clean & in good working order, however, drive through a rain storm & water leaked from the driver’s side seatbelt & I was soaked on my left side - have pictures as proof.
Gavin R. le
Great customer service.
Alissa C. le
I ordered a dolly and expected it to be in the truck but there was no dolly.
Alexander p. le
The truck works great the pickup process was easy because I did the truck share on my phone I was in and out of there before they even opened which was nice and same thing with the return I did the night return done in about 10 minutes worked conveniently for my schedule
Donald S. le
Why did I have to provide an emergency contact for a 4 hour rental? Seems like overkill.
James M. le
Friendly, helpful and knowledgeable service!
Linda H. le
Everything was quick and easy.
majid a. le
its very good it’s just need more employees at front desk atheer than that it perfect service
Jeffery S. le
Chipped cement at the entry into the storage facility needs to be repaired. Current condition of cement makes it difficult to push loaded carts in/out of the facility without significant tousling
Darin A. le
Excellent customer service
bruce s. le
Great staff.
william p. le
I w as scheduled to turn in at dealer on Mallard DR. I was closed but an employee (female) sent me to the Academy location.
Thomas S. le
Wonderful experience! The staff are very professional and seek to help! Management are extremely accommodating and courteous! I highly recommend this facility for your storage needs.
Mark W. le
Easy check in with on-line pre-check in. Easy return. Employees polite, helpful and professional.
tory w. le
The service line took forever, there should be more people at the front counter, or at least one person there at all times. At one point during my rental, someone called me saying I was late on my return with a very bad attitude, when in fact they had called the wrong person.
PETER F. le
The pickup was great. The drop off was just a lazy guy hanging out not really wanting to be there. I just unhooked the trailer. He never made eye contact. I just drove away
James C. le
Would help if more people were able to help
Jordan E. le
You moved locations on my three times, this gets a bit maddening!
scooter s. le
This is a pretty busy site. We had to wait about 20 minutes to return the trailer on Sunday. Maybe you could add a couple of people during the busier periods? i know it was a Sunday and that's most people's weekend. Maybe it was just a fluke. Metrics would bear out whether that's the case or not. That's my only recommendation.
Josh O. le
Reserve was easy and so was pickup of the truck. Drop off was another story. When I pulled up there was one visible employee cleaning on another truck. He made no attempt to greet or acknowledge me. This went on for another 10 minutes. He then pulled away in the truck and did not return for another 10-15 min. There was also no one at the desk inside and a long line forming in there. After the outside guy appeared once again I asked if he was going to check in the truck waiting (2 more arrived after me) and he said yes like it was a pain for him to do. Not good service on the end of my rental and will make me look harder at other options in the future.
Mark S. le
The 17' Van lacked power. Any grade, empty or full, reduced speed to 35 - 40 mph.
Karl T. le
My reservation was made over the phone early Tuesday morning. Seems that when the store you call doesn't answer? A rep from U-haul some where does. My rep, screwed me. I clearly told this woman that I needed a 17" truck late Tuesday evening thru Thursday evening. She asked me appox. how many miles I would need to base bill my credit card. I told her 600 miles. I thought all was good until I went to the store On Nevada to pick up my 17' truck. It was there, and then that manager Dallas Garza informed me that she had no truck for me to use. She wouldn't allow me to leave her store with a truck. A mad scramble went on from here. I made the reservation, obviously U-hauls phone people screwed up. I generally rent from U-haul every other week as I am self employed and depend on their fleet to assist me with a busy schedule. I was able, after hours mind you go to a different location and use my phone to sign out a truck. It took me an additional three (3) hours to accomplish this. This error U-haul made could have cost me $6,000.00 in business those two days had this final option not worked out. Yes, Dallas Garza aided me in the pick up off this after hours truck but it should not have been so complicated. Be sure when speaking with a U-haul rep on the phone that is NOT of where the store is you're calling to go over the arrangements verbally 2 or 3 times to ensure you are getting what you need at the time you need it and for the time period you need it. I am still quite disgusted ( feeling extreme dislike or disapproval ) of this last experience and thought I'd send in this review.
Bob K. le
The only issue I had was when I had questions they never answered their phone. Someone in another state eventually answered it but I am not sure they even could spell U-Haul let alone answer any questions. I was transferred and it took about 30 minutes on hold before they answered and they didn't seem to know much either. In general your customer assistance is non existent..
Tristan S. le
Inform customer that they can see exactly how much gas needs to be put in trucks with the website
JIM C. le
I was told by U-Haul that I had to drive approximately 15 miles to pick up my car hauler only to be told that my hauler was broke. Very unkept woman manager then told me I had to drive to another distant location to pick up the trailer. VERY disappointed with the Fountain location!!
Jeanine C. le
Customer service was awesome. When i arrived arpund 7:30 am. The young lady who helped me was multi tasking, managing multiple customers and giving polite and efficient customer service. She had a continuous smuke although it required alot of hustle that is rarely seen in customer service anymore. When i returned the truck aeound 1:30 same situation... she was Working hard but had a smile on her face and provided excellent customer service.
James C. le
Need more people to help
Jennifer S. le
Compliments to everyone especially Brittany for a busy day with the computers down in the internet really spotty. Cell phones chargers were loaned and it all happened as efficiently as humanly possible. Great job everyone.
Brenda C. le
Very efficient and professional - check-in was quick and went smoothly.
David F. le
Don't take 'reservations' and send confirmation emails and then call customers and tell them you over booked and don't have any trucks for them. That's called lying and impacts people who are moving in a big way. Just say up front that there's no equipment to rent. Figure out a better model so you're not punishing customers and tarnishing your own brand. Every one of the people in my life knows I bought my first home and they ask how its going moving in, or how the big move was. I tell them that my home is great and how much I love it. Then I tell them how much a loathe u haul and they should never rent from u haul, ever. Because they operate on a broken business model of over booking and taking it out on their customers. Thanks my feedback. Treat customers better. Period.
matthew q. le
Faster customer service in store.
heather c. le
Bring back employees doing the walk around before rental instead of having your customers do it for you. Hire more employees to help in store, have more trucks available that are kept up with maintenance
Tony Smith S. le
Nothing. Very Satisfied.
James C. le
Was very helpful in getting the right one
Kirsten S. le
Remind them to bring second form of ID or have alternative contact available when picking up equipment via the app. I was surprised by that and not prepared when I was checking in for my rental.
tabb H. le
When renting the van I denied the additional insurance. The van keys were in a place to not use it so the had to change keys in the computer at which time they added the additional insurance. I didn’t realize they charged me that until I got my emailed receipt yesterday. When they rang it up I told them I didn’t want it but yet I was still charged. I go there often but this upset me. I’m sure it wasn’t done on purpose but not paying attention ended up charges that I paid which is wrong.
Evan S. le
The location was fine; however, the 26’ truck needs a Diesel engine. It does not have enough power to haul a full load and pull a trailer across country. Also, the roadside assistance was not good. The trailer hitch drug on a high point of a parking lot entry and the truck got stuck. It took 3 hours and multiple phone calls to get a tow company to assist. Each time I was promised a call back in 10-30 minutes with an update. This rarely happened. I had to call again. The first tow company that was dispatched was from Greeley Colorado - 47 miles from my location! There were at least three local companies within 5 miles of my location. Get your procedures straightened out, uhaul!
Judith N. le
None employee went above and beyond to accommodate me I had a reservation at a different location and that location was closing and wouldn’t accommodate me. Gave me this location. Would highly recommend to friends and family.
DeAnne F. le
I had a great experience. Had gotten reservations in advance. Arrived before opening to ensure timely service. Was out within 10 minutes. Couldn’t have been smoother. The only improvement would be us on the 24 pick up. Would of loved to used it but felt it was too confusing and quite invasive getting other people’s numbers out and having them called for verification. Also my cost for total rental surprisingly good.
Carolyn W. le
I rented the ten foot truck because I needed to get ten foot panels, and I figured that they would fit perfectly. They did not fit, and I am extremely annoyed and unhappy that I will need to rent a larger truck.
Kirk K. le
Location seemed understaffed. Waited 10 minutes until I was greeted and about 5 minutes when returning the equipment.
Ruthie B. le
Nothing, everyone was prompt and courteous.
Daniel T. le
We were told when we rented (at 4:00 on Friday), that if we couldn't bring the trailer back by 4:00 on Sunday, to give them a call and they would work with us. We were returned the trailer at 4:43, and were charged for an additional day. After telling us on the phone at 3:30pm as long as we got the trailer back by 5pm when they closed they wouldn't charge us for the additional day. That didn't happen. They said we would have to call corporate to get our refund. They charged us for the extra day on the trailer, but not on the utility dolly. pretty good scam going.
Marie B. le
Faster service
Lisa R. le
They were very helpful and understanding
Robert H. le
I did not like the online check-in process. Also I rented from one location, had to pick up from another location, and ended up having to drop off at another location. Also they put in the wrong drop off date after I specifically told them about it and they were like it would be.okay
shawn f. le
Quick and easy.
Mary C. le
When we arrived, we learned that the total renting experience was now on computer. The attendant was very helpful and got us through the process, but for an elderly person, this fully computerized process is not user-friendly. We were not able to locate the key for the unit, but the yard attendant found it for us. Also, the unit was listed as clean, however, there were cigarette ashes all through the cup holders. We do like this U-Haul location, but they cannot preform the services and duties expected by customers when there isn't enough help there for them, nor can they do their duties efficiently when they are constantly needing to assist the customers in computer programs. I really don't think the computer thing is a positive direction for U-Haul. Public assistance and support are far better than quick service by a machine and less employees. Just my opinion.
james h. le
Great service great truck
Joel H. le
This place is run very well
Mark R. le
Please advise your outbound customers to reserve for extra days asap,to avoid delays for subsequent customers at the drop off business.
Karen A. le
Check out was quick and efficient. Clerks were very pleasant
Michael B. le
My rental truck broke down. Due to poor maintenance inspections. The truck I rented had a power steering leak. Which is also tied into the brake system. So the brakes aslo we're not working, which I found out when the truck wouldn't stop and I almost hit another car. To top it off I had my son in the rental with me. I was told by the manager that they do a monthly maintenance inspection on the rental equipment. So either they didn't do the monthly inspection or it should be done more than once a month.
Desiree L. le
I did not like the "required" invasion of personal information and pictures
Ramon L. le
Truck was a bit dirty and steering wheel sticky. Online booking should have been more clear about requiring to register and pickup online if the staff is going to be so adamant about it
Cody B. le
I was under the gun and needed to find extra storage fast. Everybody was a huge help and got my problem solved most immediately.
TIMOTHY M. le
Get your manager to actually check his inventory earlier than the day of my fucking appointment and then not lie to me about it or make excuses. My complaint is purely from lack of planning and then lack of accountability by the manager(so he said was his title).
KATHY L. le
Containers delivered and picked up as scheduled. Jessica was awesome and Tina was great on the phone!!
Aurelio V. le
its 24 hour rental when i went in to ask they told me it was till they closed and when i went back a uhaul lady said no that it was 24 hour we had to change are rental cause we got the wrong info
ROBERTA V. le
The lady that worked their that is awesome. But in my opinion she needs help especially in the weekends. Takes to long to rent or checkin and out. That's just my opinion.
Courtney Y. le
Tina who delivered/picked up my boxes in CO was so kind and helpful
Jeff B. le
at the time of pick up there was only 1 attendant at 9-10am, so a little slow for the other 5 people looking to rent equipment
Steve D. le
The store was understaffed so I had to spend 20-30 minutes in line for each visit to schedule the installation, drop off the truck, and pick up the truck. Not a problem, just very inconvenient. My complaint is that the spare tire was removed for the installation and not put back correctly. Again, inconvenient and frustrating. The hitch installation itself is great, works well, and meets my needs. Thank you.
barbara c. le
The Colorado Springs office was the best!!!!
Ryan C. le
Staff was great!!!!
Ronald B. le
Check unit for leaks
Cassandra M. le
Good staff and security.
Shae M. le
Alex had great customer service
Mark H. le
You Definitely need more counter representatives. There were 5 people in line when I showed up and only one customer service person trying to handle everything. Start having more people at the counter to help when customers come in.
Anna T. le
I spent 2 hours at this location before I got the keys to the truck. The employees seem nice enough, but I was brushed off and told to do the process myself on my phone. This was because of how busy the shop was. It still made for a miserable experience.
dominnik t. le
I sold my house so I used Uhaul 2 times this week. The service was awful! The workers are over worked to the point where they are rude to paying customers. One worker was so fustrated he slammed hat down and cursed freely in front of everyone. I don't blame him because he was obviously over worked and under paid. But a business must realize why they are in business. For the people customers. When a business loses site of core goal customers We as customers must not spend our money at that buisness. I would not recommend anyone using this company going forward. I will be contacting corporate. The service was so horrible I was tempted to call the news. Don't spend your money at a place like this that treats customers like trash.
dominnik t. le
Hire more people or pay your employees better. The service was horrible and the service rep was overwhelmed. He treated me and everyone like shit because he was over worked. I will be contacting corporate because my experience was so bad I think something needs to be done.
Thomas S. le
My only complaint is that service can take a long time, though this is balanced out by the fact that each receives high quality personal service and that the staff member dedicates their time with the customer until all issues or concerns are resolved.
John M. le
Do not ever go here or buy anything or rent anything ever my dog ate poison on their property and they refused to come out and give me the MSDS sheet so I could save my dog from bleeding from the insi
Vincent S. le
I specifically requested a tow dolly almost 2 months in advance but when I got there they had none available except for a full size trailer. They compensated the difference however it made the move more difficult
Randall C. le
Stop changing the location of pickup at the last minute with an inconvenient location!
Brian M. le
You have 2 dishonest employee in the future when I need a uhal I will rent when they are not on shift or go to a different location
Laura H. le
Need more staff to work the desk at peak hours to decrease the wait time d/t long lines.
Jennifer S. le
This store was really busy and a little understaffed so the wait time to pick up my trailer was pretty long even with the online check in; however when it was my turn the employees were extremely nice and helpful. I would go back .
Michael R. le
Returned after 1 hour. 8 miles. Employee practically ordered me back into to truck check lights, turn signals. I said I’d rather not climb back into truck due to disability. The employee got a bad attitude and decided he would just go on break and leave standing at the vehicle. Another employee came out and started yelling at me that if I didn’t want to help then get off the property and threatened to call police???!!!!!?!?! As disabled veteran I can say my experience was HORRIBLE!!!!!
Michael G. le
Wordlock description was so confusing. An indication it means the lock on the big door on the back would clear that up completely.
michael s. le
First of all get the paperwork right and then give someone the bill
KORY B. le
The tires on the Uhaul weren't inflated properly. The trailer wasn''t even checked according to the drop off location. This caused a blowout on the freeway and almost caused a major accident. Furthermore this caused me and my family to have to sit on the freeway for an hour and a half waiting for a spare tire to be delivered.
Martin V. le
Hi
Juldy M. le
You did just fine
Paul V. le
Very professional service professionals!
Jon H. le
I have filed a complaint with your customer service department... but no one has ever contacted me back. But of course that is in line with your poor service.
thomas k. le
Nothing. Everything went smoothly.
Derek H. le
very helpful
Derek H. le
Excellent support
Theodore S. le
The service was great and none of my belongings were harmed.
Edwin B. le
The rental process was painful. I have to give you 2 character references to rent a trailer? Ridiculous! I sincerely hope I never have come back.
Stefan M. le
Service member added extra fees, when asked why the total was much higher he stated that it was "taxes". Upon examination of the receipt at the end of the transaction, I pointed out to him he had added fees which I did not request. Location manager was able to assist in reversing those charges.
Gregg M. le
Inside of trailer was clean, but outside was a bit dirtier than I would have expected. Also, the breakaway chain on the trailer came loose about 5 miles from where I rented the unit. We re-attached and it stayed on for 300+ miles, so I suspect it wasn't properly hooked up by the rental tech.
elizabeth g. le
Check in and check out was quick.
Stacey R. le
I was in the store for almost an hour waiting to be helped. It wasnt that nobody was available to help me, Brendon refused to help, even after being asked multiple times by another employee. Instead he stood over the shoulder of another employee watching him work even though neither was new and the other gentle wasnt asking for help. Even with multiple people coming in and lining up behind me the only thing Brendon could be bothered to do was answer the phone and joke around with whoever was on the other end, he did help the people on the phone, but once he was done he'd go right back to ignoring the customers in the store, could even be bothered to greet or acknowledge anyone coming in.
Susan G. le
Everyone was great. I had a hitch installed and the manager of the store took care of it. He was excellent.
BEN R. le
These guys and gals are just great. I used equipment from this location a couple times over the past five years of living in this part of time, and I just have absolutely zero complains and no suggestions... that's how good this team is! Congrats on having such great employees!
Garret S. le
I was set up to pick up the truck using the app. I also had packing blankets that I ordered. They are not in the truck so I had to get them from the office.
ryko c. le
Provide a stand for the trailer so it can be disconnected when loaded
David K. le
The personnel at the store were extremely helpful in making sure that I was pleased with the service, advice and the vehicle. Only complaint was that vehicle had a dirty exterior when rented.
Richard C. le
Should have more than one person on check out in morning during busy times.
Deborah S. le
Please make sure (especially with elderly customers) that your office and drivers do not give differing information on transportation fees. Most people can't afford large unexpected charges, and that is especially true for the elderly who are usually on fixed incomes.
Jessica K. le
Customer Service at its finest and the good in and of humanity in these most helpful of people I could have ever had the privelige of being their customer on this end. Truck broke down, had no way to return trailer. Staff went above and beyond to resolve my dilemma upon moving to a new state. If that’s not a welcoming and blessing from above I don’t know what else is. I was blown away and ever so happy to know that this crew, especially Tina and Ryan were able to take care of a total stranger they have never met. I may drive there one day and personally thank them if I could. This situation and most bizarre circumstance that befell us at the end of our journey was hard enough, but you guys there at UHAUL have my upmost gratitude and respect among loyalty and recommendation that their ethics at this office and location are beyond extraordinary to say the least. Thank you and God Bless for taking so much stress off my shoulders by just being the fine and caring people that you are. Communication and professionalism at the VERY BEST of THE BEST I have ever encountered. Thank you so much from all of us, Jessica, Nick, Josh, and the two dogs Zipper and Zeus!! We salute you!
Christian M. le
Not waste peoples time. I reserved the truck but wasn't out of the parking lot for about 45 minutes. Then when I returned the truck there was a misunderstanding/lack-of-knowledge on the coverage over damage. So I then spent over another 1 waiting.
stephen n. le
Nothing, it was a great experience!
Jesse T. le
The truck was clean,," but smelled like a dead body was hauled around in it
Niklaus I. le
Drop off was well organized and went smooth However; what I didn't appreciate was that I had to pay an addditional nominal fee for aledgesly "miscalculated" fees and taxes. I was unable to contest this additional charge due to a mandatory appointment I had to attend right after drop off.
PAUL C. le
Very pleased with over-all experience. Both locations (Colorado Springs and Fort Myers) were very accommodating, especially for a first time user.
Michael P. le
Make self return easier to use.
DANIELLE O. le
We attempted three separate times to rent the store and go boxes. The first time we waited nearly an hour combined in line and at the counter and left with no boxes because no one knew how or had been trained to rent them out. We returned to buy regular boxes and checked again and they still could not rent to us. A third visit worked. I called to find out where I could return the boxes, since I moved and was now located a distance farther from where I got them. Again, no one knew the answer and I was sent to customer service and placed on hold for 15 minutes before I hung up. Overall, staff were pleasant but clearly not trained appropriately or sufficiently for demands. Lines were long and people were waiting for a long time to get help. On our first trip, lines reached the door by the time we left. I will never rent from uhaul if I can help it.
Greg D. le
Service is hard to find, slow and not helpful!
Kevin B. le
It was a wonderful experience vary well maintained facility and staff always willing to help. If I ever need a storage again this facility will definitely be my first choice.
Greg M. le
We had issues with vehicle we had just purchased and had to do an early drop off and the person helping us did a fantastic job finding an after hour store ??
Jodeen P. le
The times listed on the website for access only apply to certain storage units, this is not made clear. Although I used Uhaul for moving I was not offered one month free storage as advertised.
Shawn L. le
Don't force people to write something.
Charles W. le
hour and half in line. 30 minutes front of line with no one at counter.
Andrew H. le
This was an average experience for me and I have used U-Haul before for trailer rental. Unfortunately now you are requiring 3 contacts besides the person renting. I felt the U-Haul employee was then going to be ask me for a DNA sample and then finger print me. Your staff agreed this seemed to be overkill but explained its because of theft of trailers. I would think better ways to track your assets could be utilized like hidden GPS trackers although potentially expensive would allow monitoring of equipment. My other complaint was that I had tried to rent this trailer from a location close to me and then when I arrived was told they didn't have my trailer but that another store did have my reservation.... Inventory issues or tracking issues and if they didn't have the available trailer a follow up email with confirmation and address location should have been sent. Instead of this I got a confirmation email with no address that I could find. The staff I dealt with were nice enough and are not the reason I wouldn't recommend renting from U-Haul.
nicole h. le
We dropped off at Midnight when they were closed.
AMY H. le
I had my car stored for almost 3 years and I had a storage unit for almost 7 years. I’ve never had any problems with either. Very thankful to not have either bill anymore though.
matthew c. le
I'd check the brakes or front-end alignment on the 10-footer I rented. It worked fine, except that it shook pretty good when applying the brakes after we loaded the truck. Maybe uneven pads or the drum is worn. Otherwise, everything was good.
Khurram Q. le
The staff was friendly and professional. They went over how to hook and unhook the car transporter.The Uhaul main office called 2 days before pick up because they did not have any 26 foot trucks in the area, so they offered us two 15 foot trucks with car dolly and transporter. When we went to pick up the trucks I noticed the safe move insurance was not on one of the trucks. The clerk Crystal made sure she had the full coverage I wanted on all the equipment. It really pays to have the safe move insurance because car transporters are not so easy to move around.
JAMIN V. le
The associate couldn't or wouldn't answer questions and messed up the return drop off. This added miles to our day. This after a lengthy discussion about the drop off.
Paul K. le
Increase staff, stop requiring soooo much crap for just a damn trailer. You need a credit card? Fine. Need to confirm my number? Ok. Call my wife, brother, and 3 closest neighbors? Get bent. I'll save up and buy a trailer before i use uhaul again if i have to go through that much for less than 2 hours of use.
Ruth A. le
This location tried to charge us a CLEANING FEE for a DIRTY truck that was given to us at the last minute when the truck we HAD RESERVED was not available to us in Iowa. When returning it to 1193 N ACADEMY LOCATION, Colorado Springs, CO we were told we had to pay for cleaning on the passenger's side, which was never used since we had only a driver!
gustavo A. le
For me was excellent service
Paul J. le
Making an online reservation is the way to go. It eliminates all the wait time and I highly recommend everyone does it, just make sure your phone is charged.
Sheree B. le
More representatives so it goes faster
joni a. le
Jessie was very helpful
Lauri S. le
The express pick up with my smart phone took 30 minutes. Cutting down that time would be good.
Michael S. le
Understaffed
Edward M. le
This location was awesome there was more then one worker and everything went well. I had used other locations that only had one worker and it was terrible
Dakota S. le
The uhual lady was nice and helpful; however upon drop off I spent 4 hours trying to figure out where to put the vehicle and where and how to check it in after hours. I will not be using a U-Haul truck again
Costance H. le
Make sure you have the correct email for the customer if that is the method of contact. I am not the person that rented the uhaul, yet kept receiving email even after responding that I was the wrong person and the renter should be contacted by phone.
Erin B. le
The only thing I didn’t like is there is no pro rated price for move out. I still had to pay a whole month worth of rent for 9 days. As a single mom, I really could have used that money for groceries.
Orrin B. le
More clerks. When reservations are there but you have to wait over an hour cause there's a line and 1 clerk. Not good
Lisa R. le
Very helpful and clear
Michael G. le
The store was very nice but the person that helped me was so slow. It took over and hour to rent a tow dolly and that was after I had already reaerved the dolly on line. Very frustrating!
Shakeel A. le
Very good service. Will definitely be using again.
Jason G. le
Hire more reps for checkin. Also provide correct equipment.
Chasity F. le
Make sure that everything is in the system right. I was suppose to have a dolly and didn't get one when I came back to the store for the dolly they had no record of me having the rental truck. Then I was double charged when I called to try to figure it out the employee at the store told me I was I lair that it was just a hold when it wasn't I had already talked to my bank. This was all a mess and I'm not sure if I was use uhaul again!
Sam F. le
It's stupid that I can't rent without you calling an emergency contact of mine. What if I don't have anyone? How does that make me feel at the register? It's just me and if you dont want to rent to people that dont have others in their life that's really messed up.
Ronald B. le
List this as the Star or big location. Nice place
Jim Y. le
Have exterior of trailer cleaned
GEORGE E. le
Stop having your employees use their personal phones to take pictures of driver licenses. I dont care if it is an app. It is very unprofessional. According to forbes magazine U haul has more the 3 billion in revenue and a billionaire, founder/ceo you can afford to stop being cheap and invest properly in technology. I am wondering if i should contact a legal team to see if your orgainization is violating privacy laws. Your store made me provide an alternative person for emergencies after he took my credit card info, drivers license and to boot he still had to write a manual contract because your insufficient network wasnt working. I told the assistant supervisor that he should have asked me to take a picture of my license on his personal cell phone because he doesn't have any security measures on his phone that can protect against identity theft. He under his breath said the uhaul app doest either and besides my company makes me do it. He then calls someone from the back and provide him with a devise that looks like an inventory tool from 1996 which is supposed to be the mobile device that are supposed be using to take pics that are connected to the network and uhaul app. I go to check in my vehicle 3 to four hours later it still took 25 minutes to check out. All the supervisor and the General Manager had to say was that. They never had to do a manual contract before thats why it took so long. I find that hard to believe because if your hard ware dont work so much thay u make your employees use their personal cell phones to conduct uhauls official buisness, they probably have to manual contracts more than they would like to admit. Very poor experience from start to finish. Especially by an American company that is listed in Forbes has billionare owners and is not a small company by any means. Change your processes or U will become extinct like your contemporaries Sears,Toys R Us, Payless and eventually the dying breed J.C.Penny. Because people can do it better than U and are doing it better than U. U haul, U Failed!
Katelyn B. le
Having a place for the customers to throw away trash, and also letting the customers know if and when they move out to clean out the entire unit...
Yvette A. le
Nothing you guys are great detailed fast friendly service relaible even on the weekends huge plus
Matt F. le
After an issue with our reservation at a different location, Brandon did everything he could to accommodate us, including calling other locations to find us the size of unit that we wanted.
Charlene L. le
The staff was helpful in moving and hitching up the trailer. The large parking lot was also nice for myself, as it was my first time towing a trailer and the large lot helped give a little room for learning how to maneuver with a trailer in tow. Very nice staff.
Susan K. le
I was very impressed with Justin. He did an excellent job of installing my hitch, and did it in less time than was expected, and without any issues. This is probably the 5th time over my life that I've had a hitch installed, and the 1st time without any problems! Justin always has a great attitude and is wonderful with customers.
Tony D. le
Stop making people pay for mileage when they're already paying to fill the truck.
Marlene B. le
Very nice, professional and friendly staff.
Ken H. le
The windshield was covered in snow and ice, I had to clean it off myself before I could leave the parking lot.
augusto g. le
Nothing special needes.
Matthew C. le
Dont book someone for equipment they didnt ask for because it may cause an unscheduled interruption.
nat m. le
When I reserved the truck, I was NOT informed that U-Haul had to make 2 contacts on the spot to confirm my identity. I had to go find 2 people who would answer their phones when U-Haul called to do this, which took an hour out of my available time. No one answers the phone when caller ID comes up U-Haul thinking it's marketing. This was a huge problem that day. That is very bad for business relations to the customer. If I had been informed, I could have had it set up when I arrived at the rental location. There was a snow storm I was trying to beat, but this caused a delay. I will not rent from U-Haul again due to this reason and discourage others from renting from them too. The doors on the truck were both very difficult to close leaving the door light indicator on the dash lit until they could be slammed hard enough to shut them off. The trailer indicator on the dash was always on though I didn't have a trailer. It was snowing very hard before I got back home after dropping off the truck and having to go to the grocery store. I would also like to know where this "environmental" charge goes to; that's ridiculous. Next time I need to rent a truck, I will do it from a small local business. Never will I put my family through that kind of hell again because of stupid corporate policies that only serve to screw the paying customer. This was a very bad experience because I was not informed of all the insane policies; extremely poor enforcement and notification of lousy corporate policies. Why should I pay for what someone else did? That's the last time I will use U-Haul. I also filled the gas tank past where it was when I got it, but they still charged me for 4 extra miles I didn't accurately guess when renting the truck. Do yourself a huge favor and find a better rental option than U-Haul. I didn't like the way the staff dictated policy and was very unwilling to accommodate my disability. Plus the delay caused me to be out after the heavy snow started. Customer service is not what they do, it's a customer dictatorship with no accommodation or appreciation for the paying customer. U-Haul has gone way down hill since the last time I rented from them for the sake of profit only. They seem to have forgotten the customer made them the big corporation they enjoy today; ungrateful and demanding they are now. Who's paying Who?
jim b. le
Friendly staff, very helpful. Good equipment.
Ernest J. le
Everyone was nice but they need more workers so customers don’t have to wait so long
Jay T. le
N/A
Reed M. le
The day I rented between 8-9am, I searched online for what your website was telling me was available. I booked a 20 ft truck for a 8pm pickup. A little after 6pm I received a call and was told that they put me in a 15ft truck instead because they dont have any 20 ft trucks. 15 ft was too small for me so I called other Uhaul places and was told to look online again because that would show me "What place has a 20 ft in stock". I went online again and found a 20ft available at the Union blvd location so I set my reservation to pick it up at 8pm. A little time passes and I receive another phone call, again my reservation is again changed to a 15ft truck less than two hours before my move starts. When picking up my truck, the uhaul location had at least 10 if not more 20 ft trucks sitting in their lot at different locations. If I had known before 6pm I could have booked with another company that had a bigger truck. Instead I was stuck with a smaller truck that forced me to take two trips on my move and costs me double the miles. Your website does not give accurate availability of trucks, then lets you book that truck, only for you guys to change it to a smaller truck (2 sizes smaller) right before my move when I have no choice. I would call that a bait and switch would you not? If I knew at the time Uhaul would not have any 20fts then I could've looked at other options to make my move more efficient. On top of that the extra trips took extra time and I wasn't able to complete my entire move. I will be renting a truck from someone else this weekend to complete it. My other big frustration is I booked for 24 hrs from 8pm pickup to 8pm dropoff. Somehow when I pickup my truck it magically changes to a 7:45 drop off then the next day to a 7:00pm drop off. I would like to know how or who continued to change my drop off time. If I would've dropped off at say 7:55pm would I have been late?
Annie L. le
Awesome experience through the whole rental process! Everyone we dealt with was extremely nice and accommodating.
Leonard S. le
Brandon helped me get what was needed to hook up and leave with in 15 mins with the help of their support on location to fix my wiring problems. Thank You LBLRSOSM/C
michelle s. le
It was busy when I dropped off and return the truck and was told there is someone coming three or four times we were there waiting for someone to take the truck back probably close to a half an hour. The wait was not convenient but the customer service great and the truck worked well when we had it.
David R. le
When we walked in we weren't acknowledged. The desk women seemed bothered that they had to help us through the whole exchange (they laughed and talked with each other the whole time). We drove across town from another location, because we had specified we needed a trailer with swinging doors (not a roll up)...and this location was showing they had it, while the previous location didn't have it (it was specified in my reservation, weeks before, over and over again, that that is what I needed). When I asked one of the ladies if the trailer was indeed the one with a swing out door, she said that she doubted it was, and that the uhaul employee we talked with on the phone probably lied to us because, "they're trying to just get the sale". They DID have the right tailer. The two men who actually met us in the lot we're nice and helpful.
kaddiba r. le
This was a very bad experience for me and in the end payed way more then I should have , because you messed up my reservations had to use a smaller truck. Would not recommend to anybody to use uhaul. Should have used budget or Penske.
Patrick S. le
Much better service than my prior experience. Very professional & well handled.
Garcia W. le
Awesome place with quality service.
cathy o. le
Make sure have a major credit card & not a pay card cuz doesn''t work even thou has a mastercard logo.
david s. le
The guy who helped me get a storage unit he was completely professional grade help I'd recommend anybody to him which I already have got a great personality good people skills I was impressed
Anthony G. le
Bye
Deborah E. le
There were several times when my pass card would not work. There were also times when the security alarms were going off even when no one seemed to do nothing.
melanie g. le
I was quoted that the entire uhauk ubixxeoukd be 1295 + delivery fee...then it went to 1495...then to 1695... I was like WHAT? So was disappointed to see they changed the price. I'm glad everything
Holly R. le
Tina was great and really helpful. I had a really good experience with my whole move from Texas to Colorado.
Robert N. le
Very helpful.
edward r. le
Great staff, very attentative and made the process easy. Ended up also getting 2 storage units and employee was very knowledgeable and friendly thank you!!
Deborah M. le
The girl that brought the pods was wonderful
DARCIE C. le
It took FOREVER to check in, had to clarify issue to be approved to lease a truck for not answering my phone 4+ yrs ago.
Joseph F. le
After hours access should be available to everyone and you shouldn't have to pay extra. Other than that it was a nice storage facility. Everyone was very nice.
Miguel H. le
This was my first experience with U Haul...and for sure will not be the last,the truck on a 1000 plus mile trip was smooth the air ride made it so. And the storage facility was impressive. Thanks !!
Helen V. le
Staff wasn’t very friendly
tammy t. le
Sara and Tina were both awesome I give them both 10 stars. U-Haul has the best customer service
Jason D. le
My Ubox arrived early and was delivered fast and picked up in less than two hours. Very professional and communications with me.
James S. le
Was very helpful.
Carlos N. le
Great people and awesome service. They even asked me if I was a Soldier which I am and they offered me a military discount which made selecting them even better. Thank you very much for your service.
louis e. le
Nice people smoothe rental.
David R. le
Easy!
Willie N. le
Wonderful place to store my things I felt safe and could relax.thank you.
Joanna W. le
The UBox team is fantastic! I can't recommend them enough. They were so helpful during my move and my mother's. Definitely 5 stars!!
Courtney D. le
Every time I went, there was some sort of issue with either the swipe card, the facility not being open during their hours, or no one working. 3 people working in the office, wait times were 40mins+
paul c. le
These people are great and the storage unit was excellent, I have recommended them to all my friends and would use them again in a heartbeat.
Megan P. le
I was charged for delivery more than once. I thought it was included in the price first. I didn't realize I'd be charged that much. The staff was very friendly, courteous, and helpful.
lilia s. le
The service was great
lisa l. le
Poor customer service when attempting to close out my unit -- incredibly frustrating!!! I found nails/screws twice in front of the building access doors -- great way to get a flat tire!
Miguel B. le
Everyone was great and friendly
Max H. le
prefer pass /fail system of rating
Karen K. le
All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.
James W. le
Okay
Steve L. le
The truck that was supposed to bring the pod the driver had a medical emergency. I was given a 1 hour time frame to load the pod. the driver left the pod on a trailer. 5 days late on delivery
craig b. le
Excellent service, helpful staff.
James S. le
U-Haul has been wonderful. They Bent over backwards to make sure we were taken care of.
RICK S. le
As far as staff goes I don't think you should be eating at front counter when taking care of customer, and if parking is that important than don't park the big trucks where cars are suspose to park!
Nancy L. le
Great experience!! Appreciated the recommendation of Gorilla Movers. Kyle and his team were great to work with!!
tammy a. le
Nice storage and convenient location
Kimberly M. le
Good customer service as they paid attention to my needs and went all out to make me satisfied.
Nathan A. le
You definately need to hire more people to help customers
Anastasia G. le
Great and Excellent customer service, will do business again
diane p. le
I was never at the facility, however, they were storing my U-box for a couple of weeks. I had an issue early on, but it was resolved sufficiently and the box was delivered & picked up within timeframe
Silvio M. le
We were very happy with the level of service and staff was very helpful. Thank you,
JENNY W. le
We had many financial mix ups but once I had auto payments set up, it was fine. We had things stolen when we had to go through our storage unit when moving from The Springs to Denver. Bad area.
Fredrick S. le
Disabled vets should get a discount. I guess we dont matter . We fight for yall safety and nobody cares
Justin R. le
It was nice work with everything
Paul C. le
P
IDELLE K. le
Very clean. Would definitely use again if I needed storage. Wouldn’t have any problems storing furniture there.
Ruby N. le
Thank you for a great experience!
Steven A. le
It wasn't clearly explained that there would be a charge for the pod to be delivered to my home and another delivery charge to my second home once it arrived at its destination - about $300 extra!
griseda g. le
Everything was great and easy. The staff was prompt and helpful.
CHRISTIAN M. le
Thank you for helping make our move easier!
denishia j. le
The facility is nice and clean. I would not recommend to friends because the customer service is poor. The staff is unprofessional and combative with one another and with customers. Disappointing!
SEFFIYAH N. le
The whole experience with U-Haul was excellent. From the faculty to the staff and also the care given to moving my belongings from one state to the other was amazing. You made my move stress free.
RACHEL T. le
I only needed the unit for a week and was charged a month, being told I would be refunded. When I moved out of the unit no refund was made. Calling the manager was pointless and the GM was unhelpful.
grady c. le
Everyone was well trained and handled it all very well.
brian f. le
I was happy with the service
cynthia w. le
They are way to busy to only have 1 person at the front desk. They are always at least 2-3 people waiting. People at front desk are always very nice, but unfairly to busy. They need more help.