Customer Reviews for U-Haul Moving & Storage at Academy Blvd

Évaluation :

4

Vehicle condition-specifically wiper blades, steering was poor

Évaluation :

4

Equipment was clean on the inside but very rough looking on the outside, though I understand that the ware and tare on these trailers is extreme.

Évaluation :

2

I arrived with the equipment on time. The online chekin system didnt allow me to check in after hours. I called customer service and waited on hold for about 30 min and was told they could only put a note for the next day. The next day i was charged for an extra day plus extra day of insurance plus fee for a dead lightbulb that was determined to be normal wear and tear and had a note on it that i should not be charged. Called the location and waited on hold for half an hour. The manager said they would reverse the charges and to expect a confirmation the following day. No confirmation came. I called but couldnt get through to the location, so drove over there. There were no customers so i dont know why no one was answering the phone. I had to explain the whole thing again and go through it with that agent, who said he would put some notes in and someone would deal with it the next day. So now i am waiting to see if it gets done or not. So far, in total, i've spent over three hours trying to solve this problem and get that lost $50 back. Next time I will use another location.

Évaluation :

1

Your staff was great. The vehicle was clean. We got there after dark to bring the truck back. A car followed me into the parking lot and drove around. When we got out of our vehicle to put the keys in the box, it drove up by us and parked where there shouldn't be anyone parking. The car was driving around very slow and had dark tinted windows. We didn't feel safe, so we left without getting the keys dropped in the box and had to bring the back in the morning. Location at night, not a place you want to be.

Évaluation :

3

This was a very bad rental experience. I was supposed to pick up the truck at Rockrimmon. When I arrived there, I was told that one of the windows was broken, and I would have to go to Academy to pick up my truck. Which was 8 miles away, and I was on my bike. In the end, the diversion cost me an hour of my day, which was scheduled very tightly.

Évaluation :

1

We were made to go to two different, and very inconvenient locations because the truck we had rented was not available at the location I had selected, even though the reservation system showed it as available. The only thing we were offered for our trouble was a few extra miles so that we wouldn't trigger a mileage charge. Then they wanted us to return it to a location that was not convenient, and not the one I had selected online. He said the one I had selected was not available, the others were much farther away. I showed the confirmation to the representative, and he had to call a central location to get permission for us to drop it where I had reserved. The line was very long, the manager said he was short staffed and said we could go online and complete the check-out and it would be faster. I had pre-done everything online, and nothing was there. We had to re-enter the drivers license, take another set of pictures, etc. I will be highly unlikely to use U-Haul again.

Évaluation :

5

The customer service at the Mountain shadows centenniel blvd location is a 10+!

Évaluation :

5

They were courteous and efficient in helping to resolve the issues I had with the truck I had picked up at another location and got me into a new truck for my out of state drive.

Évaluation :

5

Pickup/dropoff both were easy and stress-frees! Both employees were knowledgeable, curtious, and super helpful!

Évaluation :

2

No savings in time with online mobile app. No greeting whatsoever. I understand he was with another customer, but at least a greeting is what a customers deserved. Truck would kick into serious downshifting which caused me to be late. Different employee when returning truck was very occupied and when I was trying to drop off the keys. Not feeling like a valued customer at this location.

Évaluation :

5

My rental went so great! The people helped me with pickup if the truck quickly, explained the gas and vehicle stuff efficiently. I was able to drop the vehicle off after hours and got confirmation efficiently. I am so grateful for your services and people!

Évaluation :

4

Sean was helpful and kind.

Évaluation :

5

They were so understanding. And they were so nice. Keep up the good work.

Évaluation :

1

Reduce the pickup and drop-off times. Pickup times are between 1 to 2 hours. I'd say a pickup time of about 1,5 hours would be average. (I always plan for a 2 hour pickup). Drop off took about 1 hour. In an effort to speed the drop off up I unhooked the trailer and pushed it into the return lane myself since their was no personnel there. Took mere seconds to unhook. Didn't help since I ended up standing in line for an hour inside anyway. I think these times are ridiculous. Sadly my complaint about this location seems to apply to the entire UHaul system. These pickup and drop off times seem to be typical. The Uhaul concept of providing rental equipment to those of us that don't use a trailer very often is a good concept. And the UHaul equipment is pretty good too, seems to be in good shape, well-designed, etc. But the pickup and drop-off processes are a frustrating waste of time. Hire more people or better yet remove the people entirely from the process. I cerrtainly don't need help hooking the trailer to my vehicle. As a frequent Uhaul customer I can hook the trailer faster than the UHaul people. I don't really want to own a trailer of my own but I'm starting to consider buying one since I am so sick of wasting time standing in line at UHaul

Évaluation :

5

Everything went smoothly. Staff were great and friendly.

Évaluation :

4

Everything went good on the return

Évaluation :

5

Great Customer Service!

Évaluation :

4

Service was great. Pickup was easy. Only thing is the pics that you use to accept or decline the condition of the trailer are not recent. I had to decline every one and take my own and detail the issues (mostly peeling decals and pock marks on the front from rock chips). Recommend updating the pics.

Évaluation :

5

The customer service was amazing please do NOT switch over to robots as talking to real humans was a great experience.

Évaluation :

5

I need my deposit back, please

Évaluation :

4

S.O.

Évaluation :

5

N/a

Évaluation :

5

Professional and quick.

Évaluation :

5

Amazing customer service! My hitch was installed in record tine, and looks very nice on my new Outback! 5+ stars guys! Thanks, Bren Jones

Évaluation :

5

The store was fine except huge line. My issue is your road side assistance was awful. We were stuck with a flat utility trailor tire for 5 hours waiting for them to come and when they got there they had us leave because there was something wrong besides tire. Waiting fir 5 hours is unacceptable. Something needs to be done and i need a call back

Évaluation :

5

Online check in system is garbage. The manager was great!

Évaluation :

5

Rien

Évaluation :

5

Nothing service was great again thanks Robert

Évaluation :

5

Need more employees but the ones working are amazing

Évaluation :

5

Very understanding. Excellent service

Évaluation :

5

Everything was great, thanks!

Évaluation :

5

Thank You for all the help! So grateful.

Évaluation :

4

They were understaffed and busy on pick up. Return was very efficient

Évaluation :

5

Always amazing

Évaluation :

5

Our truck was ready on time, customer service interaction was outstanding, and the price was reasonable. I would recommend this U-Haul facility to everyone.

Évaluation :

5

Have more people available to help in the office in the morning.

Évaluation :

3

I rented a truck and trailer. Noticed tires were low on air pressure added air tire to tires found leaking illegal rope tire plug. Equipment needs to be inspected before install as this could have been very dangerous

Évaluation :

3

I requested weight tickets with my container and they never put it on the order. So I never received weight tickets.

Évaluation :

5

Had to use in a pinch. It all worked out. Had a trailer flat in Ranton New Mexico, their response took some time to fix it. Much better , and faster than AAA services in the Colorado springs when I had a flat. The service was dispatched from Trinidad Co. 40 miles or more away. Ranton was like the middle of nowhere, compared to Colorado springs. I was on the road and made it home in no time.

Évaluation :

5

An amazing experience in both Colorado and in Michigan. Thabk you all helping me in our big move

Évaluation :

5

Registration and pick up was easy. All associates were helpful and friendly, it was a pleasant experience.

Évaluation :

5

I had an overall pleasant experience with my rental.

Évaluation :

5

Lower your rates.

Évaluation :

5

For some reason while I was online trying to rent a truck my session timed out 3 times. I was timely about each step. The result was I ended up with 3 trucks reserved and the employee had to call me to cancel 2 of them after I picked up my truck.

Évaluation :

5

Nothing.

Évaluation :

1

I will never rent from U-Haul again! This was a horrible experience! They severly underestimated the number of containers needed and then when I needed more they had nothing in the state to rent to me. Also, they mentioned they were canceling peoples reservation due to a shortage in equipment. Not good customer service if you ask me!

Évaluation :

5

Extremely fast and friendly service. Zero issues all around.

Évaluation :

5

I live near a few other locations but N Academy is worth the extra mileage. Always friendly and always have what you need. You get in and out quickly (unless it's a Saturday lol)

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Get smiling with a good Attitude.

Évaluation :

5

Your app check in doesn't work.

Évaluation :

4

Jared was patient with me and answered every question that I had. When inspecting the rental truck, Jared again was very patient. He displayed nothing other than a professional attitude. At this point I'm very satisfied with uhaul.

Évaluation :

2

It ALWAYS smelled like weed, especially, and l heard them, someone smoking it. Someone tried to pry open my lock master lock lock, ruining the lock, when l reported it l felt they treated it as no big deal, l lost a $25 lock and it was replaced by a $8 lock. And security, everytime l was there l heard door alarms going off and the staff NEVER reacted

Évaluation :

5

Very very helpful people. Security is awesome yet access is easy.

Évaluation :

4

Very happy with almost all facets of U-Haul Storage experience, including quality of the facility and helpfulness of the staff, and the convenience of combining storage and vehicle rental on same site. Public Storage offers somewhat better per-square-foot rates in facilities of at least equal quality, but I would not hesitate to recommend U-Haul Storage, especially to U-Haul vehicle renters.

Évaluation :

5

Very clean

Évaluation :

1

The staff there was rude disrespectful no help they wouldn't let my niece and son both are 8yrs old use the bathroom wouldn't help me find one and would not open a lock door they said sorry but I'm sorry for your bad luck and the bathroom toilet was backed up so they could leave my niece and son had to use the bathroom outside they force u to get insurances when u can't afford it or need it can't be a day or two late they tag you so you cant access your storage the harassment they give you and always think you lying about having 24 access I still believe someone there stole my cell phone this place is a RIP off do not rent there

Évaluation :

2

I contacted U-Haul almost one month before we vacated the storage unit we had for over 6-1/2 years at Galley and N. Academy in Colorado Springs, Colorado. We also went in to rent a 10 foot truck to move our belongings out one week before our next rent was due. They still showed we owed rent for the next month on their website. I contacted the store and he indicated he had a number of new employees. That still does not make it right and it was a huge inconvenience for me to have to contact them and tell them about it a THIRD time!

Évaluation :

5

Outstanding service by Ash and Dillon. Closed my storage unit, but I'll recommend your business as well. Thanks, Dave S

Évaluation :

5

Staff very helpful. My big complaint is when you reserve a unit on-line, receive a confirmation number and get there and they said we don't have one that size available. The staff helped out and rented 2 that equaled the size I needed. The ridiculous thing is WHY would I I-haul show one is available confirmed and it was not!!

Évaluation :

5

Charles was great and made sure everything was explained and things were processed correctly!

Évaluation :

4

Apparently the problems are from the top down. You don't want feedback to improve you want to not get in trouble. So you must get punished for low reviews. Uhaul your policies are rather naughty.

Évaluation :

3

The only complaint was that I had to switch credit cards , and I was diligent to make sure it got changed over before my payment was due. I got charged late fees several times, because the person at uhaul did not put my new card in. This happened twice. So, I had to pay late fees for something that was neglected on the side of the uhaul staff. I didn't pursue it, because I knew I was leaving. Pretty frustrating from my end, because I was so diligent about being on top of my payments. Hope the next person doesn't have the same issue.

Évaluation :

5

Everyone has been very helpful & nice!

Évaluation :

4

Unit wasn't swept out and there was an animal trap inside of my unit. Staff was amazing and helpful and had a good amount of carts to safely and easily transport a decent amount of items at once. All around great experience minus unit not being fully swept out and prepared before move in. Staff was very informative about the security measures of the facility and answered all of the questions that I had and made me feel a lot more confident in getting a storage unit here.

Évaluation :

4

Bathroom near my unit has been out of service for months

Évaluation :

5

Always great customer service..guys at 1193 Academy were awesome. Got me what I needed.fairly new to the springs but uhaul always have done good by me.

Évaluation :

5

It was very convenient being able to drop off the truck and the dolly as well as put my stuff in storage at the same location. The check in process was easy and all the staff were extremely helpful even when we had to call AAA to fix my car.

Évaluation :

5

Staff helped me move storage unit locations last minute due to a miscommunication about the facility on my part.

Évaluation :

5

Great help.

Évaluation :

5

Excellent service from start to finish for a one-way trailer rental. Extremely easy to work with!

Évaluation :

5

las luces de las trailers y car transpor abeses no funcionan creo que deber checar que todas las luces funcionen en el momento de tu renta aparte de eso todo esta muy bien felicidades muy buena compania la mas grande y moderna muchas gracias

Évaluation :

5

Staff good to work with & unit was easily accessed

Évaluation :

2

I stored unit since March, but my daughter and son-in-law dropped truck off because I was still living in Arizona. I tried to get a 2nd unit reserved for my last delivery in September. It took forever to get someone on the phone and usually I was transferred to UHaul main hub, not N Academy site which I wanted. I got reservation numbers and was cancelled out 3 separate times!! (This was time consuming and frustrating since I was still living in Arizona. My son-in-law finally got me a unit closer to their home! Your office is fine for walk-ins, but not favorable for call-ins!

Évaluation :

5

All around good service

Évaluation :

3

I was told different things by different u-haul offices. One would reserve a storage for me then when I show up it never was available to begin with. I understand the concept of "first come , first serve." I understand that u-haul has many people canceling or not showing up when there's a reservation. What I don't understand is if that's how it's done, why would should I reserve a storage if it's not even going to be reserved for me? To reserve is to book in advance, to secure. If it's not secure, why offer? I wish the u-haul company gave clientes a chance by giving us a time limit on our reservation and if we don't show, our reservation is canceled immediately. But now I know what I know and I won't be making any reservations, walk-ins is best when it comes to u-haul. But over-all service was average , good people and good customer service, just not very good at communications between different office locations. Either that or the system is lagging on its updates.

Évaluation :

1

I had my stuff moved from storage to another unit and in the process of moving the company they hired scratched a lot of my stuff up. Very disappointed.

Évaluation :

5

Tina, Lili, and Kaitlyn were super friendly and helpful. They made me feel as though I was the only customer needing help. Meaning, they went out of their way to help me with my situation and were very accommodating. If it was not for those 3 ladies, our arrival to this area would have be even worse. Kaitlyn and Lili are rockstars!!!

Évaluation :

5

Experience was absolutely amazing. No problems and as always great customer service.

Évaluation :

1

Got some stuff stolen while packing, pay for security get no security.

Évaluation :

5

The best storage place in the Springs

Évaluation :

1

Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!

Évaluation :

2

Did not have the unit reserved

Évaluation :

5

Merci.

Évaluation :

5

Friendly people,fantastic to work with

Évaluation :

2

Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.

Évaluation :

1

Over prized storage units screw this place

Évaluation :

1

I've had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won't be going to uhaul again.

Évaluation :

5

Great place to store our Mercedes Benz Airstream Atlas.

Évaluation :

3

Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832

Évaluation :

5

U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else's) with patience and kindness. They made me a U-Haul customer for life!

Évaluation :

5

ONE EXEMPLARY PLACE TO DO BUSINESS MS HUDSON IS A LEADER AND IT SHOWS IN HER STAFF - SHE NEEDS MORE STAFF ALKSO

Évaluation :

1

The worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...

Évaluation :

5

Great crew Jennifer

Évaluation :

4

Too expensive.

Évaluation :

3

long waits for a service person, counter help was not great, not really even good.

Évaluation :

5

I would rate my experience at your facility 10 out of 10. The staff were all very professional and helpful and ready to accommodate the customer in a timely manner. Great place to do business with and I will return if I need storage again.

Évaluation :

3

I dislike calling the customer service number as you wait for a long time on the phone to get referred back to the management of the local facility. Not customer friendly whatsoever!

Évaluation :

5

Very helpful and knowledgeable staff. Thanks!

Évaluation :

5

I really appreciate all of the help and support that I received during this difficult time. I was allowing a friend to use the storage unit and from what I understand they were difficult to deal with and I am truly sorry for that. Thank you again for all of you help.

Évaluation :

5

I dealt with the manager and she was great.