The red headed Guy who tried to help me check in the vehicle was a condescending head shaking A$$HOLE. Very infuriating, but I was pressed for time.John H.
Customer Reviews for U-Haul Moving & Storage at Academy Blvd
Pour nous contacter
Colorado Springs, CO 80909
(Off of Galley next to Shamrock Food Distribution)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
All great no commentsFERMIN V.
Le client n'a pas laissé de commentaire.Wendy G.
Le client n'a pas laissé de commentaire.Renee A.
The best storage place in the SpringsTiyanna J. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT H.
I rented a 4x8 trailer yesterday, no one told me I had to check in the trailer when I dropped it off last night at 9:00 pm. I left the trailer in front of the store as I was told to do, then I got a call this morning saying they were wondering where the trailer was. I told them it was in from of the store and she said, â€œOh, we usually ask the customer to check it in when they bring it back.' i said, â€œWell, no one told me to do that.â€ So she said she would check it in for me. Then you hit me with a 20 $after hour â€œserviceâ€ fee. I want that money back. And I'm going to trash this company and location on Yelp, and Facebook.Stephen S.
Le client n'a pas laissé de commentaire.William B. | Expérience générale
Le client n'a pas laissé de commentaire.Dave S.
Le client n'a pas laissé de commentaire.BRITTANY M.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.BERLEN P.
Rent from here frequently, Always good service even if all I need is a quote Was at this location at 7:30ish, gone before 8:00 with what I needed for the day Thank You, DanDANIEL A.
Delivery to packing location on-time, as was pick up. Shipment of U-boxes was 3 days late. Delivery to new was on time. Call to have them picked up went through national center and their communication to local store was not received.Kenneth S.
Le client n'a pas laissé de commentaire.DARREL B.
Le client n'a pas laissé de commentaire.Elias O. | Premières impressions
Le client n'a pas laissé de commentaire.Rhiannon G.
Better customer serviceNatasha P.
Those car dollies are dinky asf. Would bounce everywhere, including into other lanes, and does not have enough clearance in the backAlec M.
Le client n'a pas laissé de commentaire.Al S.
The rental process went well. The trailer was perfect for the job. The return was smooth The lady got everything checked, the trailer unhooked and sent me on my way. She did neglect to tell me I, apparently, was supposed to check out in the office as at 5:30PM I got a call informing me the trailer was due back at 5:00PM. The caller was surprised when I told her it had been in its parking place since 3:30 PM.Stephen B.
Le client n'a pas laissé de commentaire.SANDRA P.
Le client n'a pas laissé de commentaire.Irma M.
Make sure inside of truck windows are clean. Dirty windows pose a safety risk in sun glare.ELIZABETH M.
When I went to return the rental, I waited for over 30 minutes, finally went inside to get someone, they said they were to busy to help me, just return on line, well, I can't <> don't do on line so I just left the keys in the vehicle and left, Clerks Were Very RUDE In Front Of Other PatronsDaniel A.
Worst experience I have had with storage units! The cooperate office members are rude and incompetent! Cant wait to return and pick up my belongings!PATRICIA K. | Premières impressions
Le client n'a pas laissé de commentaire.Marcia M.
I rented the trailer from this location, had a conversation about moving to Washington with the person at the store. They set up my contract for in town when I was not coming back to this location. Traveled to washington and found out that I'm being charged 845,91 $ for one way trip. Was not told at all about this prior to hooking up and leaving. Lesson learned but nothing good yo say about the transparency of this company anymore.Stephen M.
very slow customer service at the counterCARL P.
Le client n'a pas laissé de commentaire.Scott G.
Le client n'a pas laissé de commentaire.Matt H.
I am absolutely satisfied with the rental, the staff, the convenance, and frankly there's simply no comment to improve anything! It's seemless....., Elated U-Haul Customer,Jeffrey A.
Keep on truckin'HENRY T.
Great customer servicsHARRY M.
Fairplay, CO is the only place in Summit County to rent a truck for a one way move. All other locations are for local moves. This location has a wide variety of trailers and trucks. We could not find a truck in Pueblo, Colorado Springs, Breckenridge, Frisco, Silverthorne, Colorado.Lacey B.
Everyone there was friendly, courteous and helpful. They made getting a hitch installed on my Jeep a pleasant experience. Thank you! I would definitely recommend this location. Baby BlueRae W.
The staff is doing a great job will tell anyone to go there. ThanksLuis R.
Did not have the unit reservedBrandon B. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth B.
Nothing, all went smoothly.Carmen M.
Le client n'a pas laissé de commentaire.ron r. | Expérience générale
Same as the other.RICHARD E.
Le client n'a pas laissé de commentaire.Jean N. | Premières impressions
The wait time was a little excessive. I even had a reservation, I was thinking that would speed things up a little. The excessive wait time , is the only reason I didn't give an excellent reviewJason G.
This location is best described as an â€œassistantâ€ for app/web use. When you go in they tell you to go to uhaul.com. If you have trouble they will assist. They do not want you to give them the reservation #. Several employees ignored us entirely. When I mentioned the extreme lack of customer service to the employee, he said he is doing what he was directed to do by the MCO. I will not use this location for anything and I will tell everyone I know to use other locations. This location would be an ideal location to use an Amazon store type where customers pick their stuff and services and don't interact with a person. They are almost there. I suggest you market this store in a similar way.MICHEAL B.
Le client n'a pas laissé de commentaire.Carolyn P. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth M. | Premières impressions
Le client n'a pas laissé de commentaire.Jenny A.
Le client n'a pas laissé de commentaire.James G. | Premières impressions
Le client n'a pas laissé de commentaire.ROSANNA R.
Check in took a very long time. Otherwise it was fine.Tyler P.
We will not be returning after our next rental because we like the customer service handling than using are phone. Not everyone likes using the phone. We realize you won't care about older people and how we feel. So after 30 years we will go somewhere else. I just wish you would think about everyone.Dennis H.
Le client n'a pas laissé de commentaire.Donald S.
When you rent a vehicle they do not check everything but on return they make you check everything for them that wasnt checked for you. I was asked to leave the office because they dont open for 10 minutes. No where to put your belongings. Your standing outside with your belongings. Then they make you get in vehicle to check things for them. So you put all your stuff back in the truck. Not exactly good customer service. They can check those things themselves with you.Rochelle T.
Merci.TRACY D. | Expérience générale
Le client n'a pas laissé de commentaire.PHYLLIS D.
truck was very well maintained and a pleasure to drive.Tom B.
Le client n'a pas laissé de commentaire.JAMES H.
The attendant connected the harness to the trailer and did not ensure my brake lights operated. I did not realize this until I received roadside assistance after all the trailer lights were going on and off. Roadside assistance culd not help because there was a srange wiring box installed by this UHaul location.Janet S.
I was there almost 50 minutes just to get a trailer signed out. The facility was understaffed for the load of people in the morning and even when one person was being served, the time it took to service each customer was way too much. My transaction was almost 15 minutes while he clicked buttons.William B.
I paid for extra days at pickup. Then got charged again at destination. Receipt was all messed up and had uhaul calling saying I was late returning equipment. Awful experience and i will be contacting uhaul about the double charge.John B.
Always a pleasant experience renting from this location. Merci encore!John M.
All your staff is great and knowledgeable. I will always use this location for my moving needs.Anthony H.
Friendly people,fantastic to work withbrigitte l. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL O. | Premières impressions
Le client n'a pas laissé de commentaire.Andrea S. | Expérience générale
Little bit slow on processing when you book online and have to wait to do paperwork at the office notlike denver there on itDean S.
Le client n'a pas laissé de commentaire.KAVEEN R.
Le client n'a pas laissé de commentaire.Tiffany L.
Le client n'a pas laissé de commentaire.RANDALL G.
Le client n'a pas laissé de commentaire.Amanda E. | Expérience générale
They had no one for returns during the day and I couldn't get help getting off the trailer from my hitch.Tori B.
Everyone was so great. The communication was awesome. The whole experience was amazing. I'll definitely recommend this to anyone who movesCristina L.
Le client n'a pas laissé de commentaire.Diana M.
Le client n'a pas laissé de commentaire.DARIUS P.
Le client n'a pas laissé de commentaire.Carolyn P. | Premières impressions
Le client n'a pas laissé de commentaire.Janette B.
Communication. I've been trying to contact someone about being over charged and no one will respond. My truck smelled like weed and half of the trim was hanging off the back part of the truck.Megan S.
Le client n'a pas laissé de commentaire.Philip T.
Le client n'a pas laissé de commentaire.Rubba A.
The gentlemen who helped me check in was amazing! It has been a nightmare at other locations but this one was A+Brooke K.
1: When I reserved the container, I explained it was furniture/house contents that I was shipping to my brother in Missouri and that I would be out of the country during this time. I was told it would not be an issue as I could put him as the recipient. However it was an issue. U-Haul continued to contact me where to deliver the address. I get a text message while I'm in Europe that they do not have his contact information. I thought this was taken are of from the beginning because I recall getting my phone out while sitting in your office to confirm my brothers information was correct. I ended up resending his information for him to be contacted on delivery of the container. 2nd: After reserving the container I realized I used my Travel Mastercard instead of my Discover. I call your 800 number, the lady who answered was kind/polite and switched the cards for me. When the container was dropped off my Mastercard was still charged. So I call a second time and again was helped in getting the cards switched. Not sure why this wasn't fixed from the first phone call. 3rd: When the container was dropped off at my place I had 24hours to get it loaded before it was picked up. I had to load this sucker by myself. When it's delivered my brother had three days to unload it. I don't understand this. I don't know what the cause of the issues were, but I think U-Haul needs to work on internal communications with each location so snags like pickup to delivery do not happen. Just an FYI, there's a 9 hour time difference between your text messages and mine about where to deliver the shipping container. This was one of the reasons I was assured when they took my brothers information he would be contacted about when/where to deliver the container.mark R.
Could use some signs directing people to the drop off point.Jerry B.
Le client n'a pas laissé de commentaire.terry K.
What is the point of mobile check in (promised to not have to talk to a person) if I have to go inside to talk to a person to get keys? The process had me walk in a literal circle around the lot to the truck and back inside the building then back to the truck!Stephanie T.
The process of renting a uhaul from this location was quick, easy and affordable.Timothy P.
Rented 2 bags of moving pads. One package contained damp and mildewed blankets. Could not use them, and made me scramble to pack the furniture safely. Had to get plastic sheeting to put between van cab and cargo area to protect my mildew-sensitive wife. Not a fun move. Mildew was so bad I threw away 5 of my own moving blankets after.Bradley R.
I made a reservation online added all my information and my extra driver. When I arrived I still had to wait 35 minutes to get the truck because the person doing my pickup registration was doing 2 persons job. It is really inconvenient for a person who made a reservation online to wait another extra 30 minutes. I also declined a coverage insurance on my online reservation and the person Sean Reynolds asked me if I wanted I said no and he still added. I want to know what's the purpose them of doing a reservation online if it's still going to be change at the counter. This was an awful experience for been my first time in here. I have the receipt of my reservation where I declined the coverage insurance and I showed to the person receiving my truck back but he was unable to help.Diana A.
I'm a 68 year old male and had to unhook and lift a trailer off my truck with no assistance. Would have been nice to know this before hand. Not sure if I will be renting equipment from Uhaul any time soon due to that.Chuck Y.
Friendly employees and easy pickupJohn S.
I cannot think of a thing! Excellent service and economical rental for the 5x8 trailer I rentedJose A.
Le client n'a pas laissé de commentaire.Lonnie M.
Communication was horrible. They did not follow through with anything that they said. I was billed for a unit I didn't use and it took months to get the owner to respond. I would not recommend using these people at all.mary jo G. | Expérience générale
Le client n'a pas laissé de commentaire.Brenda K.
The service was good. Had an issue with the phone app but eventually, the techs solved it.David J.
The whole process was easy from start to finish. The staff was friendly and helpful.Kimberly B.
Le personnel était amical et serviable. I was in and out of there in 15 minutes.Elisa P.
They did an awesome job of helping me and I'm handicapped And I appreciated their kindness!CAROLINE C.
Jimmy does a great job communicating and ensuring his clients have the right product for their vehicle. Work was clean and hitch looks great on vehicle.Deborah W.
Le client n'a pas laissé de commentaire.Warren M.
Le client n'a pas laissé de commentaire.Richard Y.
easy pickup and drop off with large RV.Claude L.
I needed a trailer asap! In and out in 20 minutes. Def going back againElijas D.
Le client n'a pas laissé de commentaire.Korey D. | Expérience générale
Offer the customer to connect to your Wi-Fi if they are experiencing poor cell signal. It was offered to me eventually but not at first. Overall good experience though and will be back soon!Angelo J.
Process was easy and your staff at this location are very well appreciated! I am more than happy and will continue my business with UHaul! MerciMarcus C.
Everything was great! Service was excellent excellent!SHAWN I.
Le client n'a pas laissé de commentaire.JOSEPH C.
Matt was our point of contact he is awesome, very kind and right on top of things. He worked with us, i will recommend this location to all my friends. And refer them to Matt.JAMES G.
Le client n'a pas laissé de commentaire.Randall N.
Le client n'a pas laissé de commentaire.Steven A.
No problems at all. They helped me when needed.Belinda C.
Le client n'a pas laissé de commentaire.BERLEN P.
After having my reservation cancelled without my knowledge, the staff here was incredibly helpful in getting me back on the road quickly, efficiently, and safely.Tobias L.
Experience was overall good with the exception of inflexibility - containers were held in storage an additional week, but was charged ~500 $for a whole months storage fees with no option to pro-rate. I understand that the storage facility must make money however this charge was pretty hefty when I would not be using the other three weeks following delivery, for which I paid as well -200 $. Delivery driver was exceedingly helpful and went out of her way to ensure very much ideal placement of containers to make my unloading as easy as possible.Russell B.
Your website and online experience is soooo screwed up. It took literally 2 days and multiple phone calls to get my reservation right. You really need to stream line things or you are going to lose a huge client base. I tried to set up a reservation on line. I ordered a 17 foot truck. Your system accepted all my info including cc. When I tried to click the acceptance of terms and conditions it would not let me. Found out later from a rep that it did that because the location I picked didn't have a 17 foot truck. How the hell would I have known that. I tried to process this transaction multiple times before giving up and calling a rep to set my appointment. I received a confirmation and reservation number and when I checked the site the next morning to find my reservation low and behold your system said I didn't have one. I called another rep and she said there was no reservation based on the phone number I gave her. Well now I had to do the reservation all over again. When I went to the uhaul store to pick up the truck the rep said he found 2 reservations in the system under MY phone number. Imagine thatâ€¦â€¦ then I was asked to verify my expiration of my license 3 times and your system didn't update. Then I was told to give my sons number and a rep would call him to verify my identity I guess. Well 30 minutes later no phone call and my reservation was completed after I texted multiple times how much longer. Horrible online experience. You need to get your act together uhaul. This process should have been 10 minutes max but turned out to be much longer and so stressful during an already stressful move. The store rep was very helpful but everything else sucked big time.Nathan M.
Le client n'a pas laissé de commentaire.NATHAN S. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah J. | Expérience générale
Over prized storage units screw this placeJoseph b. | Expérience générale
I've had such a horrible experience from the beginning dealing with uhaul. I only had 1 person that helped me through this headache. I won't be going to uhaul again.Alysia N. | Premières impressions
Great place to store our Mercedes Benz Airstream Atlas.GARY B. | Premières impressions
Le client n'a pas laissé de commentaire.Tam N. | Online Move In
Upon moving in I told them my unit was very dark and needed a bulb they said they would come we were there for hours no one came they sat in the office so this whole time my unit was dark...still is...hope they fix the light for the next renter Tammy howard 719-510-6832Tammy h. | Expérience générale
Le client n'a pas laissé de commentaire.GIOVONNI L. | Premières impressions
Le client n'a pas laissé de commentaire.Rodney H. | Premières impressions
Le client n'a pas laissé de commentaire.Laura J. | Expérience générale
U-Haul has been nothing but accommodating & understanding throughout this whole move process. Slammed with customers, they still personally addressed my issues (and everyone else's) with patience and kindness. They made me a U-Haul customer for life!Matt O. | Expérience générale
Le client n'a pas laissé de commentaire.Sorsche P. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia S. | Premières impressions
Le client n'a pas laissé de commentaire.Chrystelle T. | Premières impressions
Le client n'a pas laissé de commentaire.kim s. | Expérience générale
Le client n'a pas laissé de commentaire.ELI E. | Premières impressions
ONE EXEMPLARY PLACE TO DO BUSINESS MS HUDSON IS A LEADER AND IT SHOWS IN HER STAFF - SHE NEEDS MORE STAFF ALKSODavid B. | Expérience générale
The worst service possible. Originally reserved a truck and storage online for Thursday June 10th. it didn't apply the free 1st month so I called the next day, spoke with a Uhaul rep who applied the free month. Thursday came I went to get the storage and was told other people were ahead of me, even though the I was told it was mine. The person at Uhaul helped me move the truck reservation to Friday, and told me the Galley/ Academy location had a storage unit. since I needed the storage. The next day I called and asked for that location directly, they helped me get the storage... Later on Friday, I head to the new location for the storage, I was told the same thing, thankfully the guy working there was able to find something for me... Next I went to pick up the truck... When I got there and started to check out, I notice my reservation was cancelled... I call they get the reservation set back up, I go through the steps online, get the 4 digit code for the lock box... it doesn't work, I call the prompted number, tell the rep what happens, she puts me on hold, about 15 minutes on hold I decided to use the chat. That rep gives me a few codes to try and none of the work, I'm told I have to wait on the phone... by this time is almost a half hour. I continue to wait, call from a different line and I'm told they're closed... Waited about 45 minutes and finally hung up... after panicking about not being able to get my stuff, finally a rep calls me and after her apeaking with a manager she gets me a truck at a location pretty far away st 9:30 at night... (Tiffany was amazing by the way and very helpful, the only saving grace through this whole ordeal...) So to recap. Got the reservation for a truck and strorage for Thursday at 5:30. Wasn't able to get anything unil 9:30 on Friday... Absolutely worst experience Ive ever had... Except for Tiffany... she was the only saving grace for the whole experience...Sean R. | Premières impressions
Great crew JenniferChristopher F. | Expérience générale
Le client n'a pas laissé de commentaire.MARIA P. | Expérience générale
Too expensive.Jeannie P. | Expérience générale
Le client n'a pas laissé de commentaire.WILLIAM L. | Expérience générale
long waits for a service person, counter help was not great, not really even good.John S. | Expérience générale
Le client n'a pas laissé de commentaire.michael p. | Expérience générale
I would rate my experience at your facility 10 out of 10. The staff were all very professional and helpful and ready to accommodate the customer in a timely manner. Great place to do business with and I will return if I need storage again.WILLIAM W. | Expérience générale
I dislike calling the customer service number as you wait for a long time on the phone to get referred back to the management of the local facility. Not customer friendly whatsoever!Heather S. | Expérience générale
Very helpful and knowledgeable staff. Thanks!Nathan M. | Premières impressions
I really appreciate all of the help and support that I received during this difficult time. I was allowing a friend to use the storage unit and from what I understand they were difficult to deal with and I am truly sorry for that. Thank you again for all of you help.Tracy S. | Expérience générale
Le client n'a pas laissé de commentaire.Mary beth M. | Premières impressions
Le client n'a pas laissé de commentaire.Tracy S. | Premières impressions
Le client n'a pas laissé de commentaire.DONALD B. | Expérience générale
Le client n'a pas laissé de commentaire.Nathan B. | Expérience générale
Le client n'a pas laissé de commentaire.WALTRAUD S. | Expérience générale
Le client n'a pas laissé de commentaire.Andrea S. | Premières impressions
Le client n'a pas laissé de commentaire.Marie G. | Online Move In
Le client n'a pas laissé de commentaire.Brandy H. | Online Move In
Le client n'a pas laissé de commentaire.JOZSEF B. | Expérience générale
I dealt with the manager and she was great.John L. | Premières impressions
Le client n'a pas laissé de commentaire.VICTOR T. | Expérience générale
Le client n'a pas laissé de commentaire.David F. | Expérience générale
Le client n'a pas laissé de commentaire.Gertude C. | Premières impressions
Le client n'a pas laissé de commentaire.Megan J. | Expérience générale
Le client n'a pas laissé de commentaire.robin c. | Expérience générale
GREAT PEOPLE GREAT MANAGER GREAT ASSISTANTDavid B. | Premières impressions
Only problem was the first reservation (on the phone) was not in the local store's system when I showed up. Fortunately, I did not have the trailer with me. Tina started working the problem; and when the next opening became available, she called. Problem resolved within a week. Nice work!VICTOR T. | Premières impressions
The storage has a water leak in the ceiling. Parking area is in terrible condition. Storage accessibility is minimal. Poor signage in storage facilities and parking lots. It is super easy to get lost. Staff was ok they did the job efficiently but customer service doesn't seem to be a strong point for most of the employees here. This place will work in a pinch and they have anything you could possibly need for a move.Ciara B. | Premières impressions
Superb service by Ronald RangDavid S. | Premières impressions
having to buy that awkward round lock cost you a star. the 15 dollar fee is just not cool.John S. | Premières impressions
Le client n'a pas laissé de commentaire.Trevor S. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM W. | Premières impressions
The store office was clean, but my storage rental was dirty. The wire mash that went over the storage was half on and about a quarter of it was missing. The manager was extremely rude. I am military and will not recommend this to any of my fellow Soldiers. This is the first uhaul I've had to pay 10 $a month for 24 hour access as well as not having a month prorated. Overall a less than satisfactory experience.Spencer L. | Premières impressions
Staff was lovely but I had reserved online the night before and nothing was smooth when I got there. It took over an hour and a half before I could even pack my unit. Card machine didn't work evenHeather Z. | Premières impressions
Le client n'a pas laissé de commentaire.Nicole C. | Premières impressions
Daniel was very efficient and helpful as they all were. He was very polite in dealing with several customers at once and handled everyone with kindness and in a very timely manner we were very impressed he was also very Thorough and made us feel very satisfied with our rental/storageMelissa M. | Premières impressions
Le client n'a pas laissé de commentaire.Bobbi V. | Premières impressions
I was very disappointed yesterday when arriving to unload my UBox! I had received a reminder call making sure I would be there on Sunday and the UBox would be outside. It wasn't and then they couldn't find it. The people at the desk acted like it was the most difficult thing they had ever done! Finally after over 45 min. they found it and we were able to get things taken care of. I tried calling but of course no answer.shirley w. | Premières impressions
Jeniffer is cool.Randy M. | Premières impressions
Le client n'a pas laissé de commentaire.debora e. | Premières impressions
long wait for service. But once at counter everything went okReynalda Y. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN B. | Premières impressions
very very friendly staff, go above and beyond for the customer, they are awesome sauce.Stephanie B. | Premières impressions
was upset when the storage trying to get was took before our eyes and we could not get it. there was a hump right in front of the door way need a slight ramp for moving on the dollies.Tramesha L. | Premières impressions
Amee was wonderful...very helpful and friendly and that's most important to me when doing business!robin c. | Premières impressions
Was very helpful in getting the right oneJames C. | Premières impressions
Everyone was great and friendlyMiguel B. | Réservation
All employees in il and co helped to make the stress of my move more than I could've expected. Thanks for being accommodating and understanding.Karen K. | Réservation
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