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Professional Streamlined
Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.
Your customer service was excellent!
26 ft "gentle ride" truck was faulty mechanicallying, very bad suspension resulting in difficult acceleration, then brakes were faulty, screeching, locking up, then had power steering issues...Also, auto transport had not been properly checked in from previous renter...I felt ripped off, so I have filed a complaint for total reimbursement of my $1500...
The staff were so rude. I stood there for over 15 minutes without ever being acknowledged. A guy came in and immediately the manager addressed him and asked how he could help him. I spoke up and asked why I wasn't being helped and he said they were extremely busy. But you can help someone that came in 15 minutes after me???
Great service. Friendly staff. Quick check-in and return.
Friendly & efficient, exceeded expectations.
Office was so full of boxes it was claustrophobic.
It is unAmerican to force customers to wear a mask. Uhaul executives and managers should be ashamed of themselves for submitting to the globalist/leftist agenda.
The website would not recognize my location when returning the truck. It appears to have caused me to have a 20 dollar after hours fee.
The price does not match the quality
Keep up the good job!!
Customer service reps were professional and I got prompt service.
Everything was wonderful. Know of no way to improve.
The agent was professional and polite
More people to answer the phone for questions
The 15ft truck was clean but wasn't well maintained because it had a lot of play in the steering to where it was hard for me to keep it between the White lines, very scary! Brakes would make terrible noises when I went to back up. I've rented uhauls before but never experienced anything like that.
Their customer service was poor.
Tell someone the right price the first time. Where it needs to be dropped off at leave it at that location and not switch it up at the last moment. When the customer asks is it going to be the same as originally discussed
The truck was pretty gross when I got in there ..it smelt like somebody was smoking in there
Be honest about hidden fees, don't tell some one they'll receive there deposit back then find multiple ways to not give it back or give less than it's supposed to be. I put down $100 deposit and only got $45 back with no clear explanation where the other $55 went
Friendly staff. Brandon is great!
Always have someone at the front desk. Waited over 30 minutes with no one in sight.
Easiest rental program I've ever been through. Loved it!
Excellent service
Mr. Cummings was very helpful.
Make sure the trucks are inspected fully and check for faulty wiring
Mice came in my storage
Very Friendly Staff. Only complaint: you all charge $3 a gallon for fuel if returned low but don't offer anything for fuel when returned above the 1/4 of tank of fuel. Doesn't quite seem right!
Make sure the equipment is in good working order before you leave the store. We had to pay someone $30.00 to fix the trailers before we could use it.
Easy access to facility, just off 581
The gentleman who waited on us was very rude and combative at first (he and my partner got into an argument) but he cooled down and things went smoothly afterwards. Drop off was no problem
Representative was helpful and courteous to deal with a contract mix-up. Very busy at 7am but representative managed it very well.
Great services
Super friendly and professional. Answered my questions and a super stress free and easy process. Communication was excellent as I had reserved a rental at another closer location but they contacted me ahead of time and said I would have to pick up the vehicle at another location. Paid the extra mileage to travel to the new pickup/drop-off location, although my reservation was confirmed online at the original U-Haul site. Overall great guys and great experience.
Everything was great. The people polite and helpful
good service
reduce the mileage rate. Clerk was knowledgeable and friendly.
Trucks are ready to go. Customer service is friendly and efficient. This is one of the better U-haul locations I have worked with.
Then agent told me over the phone "all of there one way rentals were under 60000 miles and a late model, this one had 161000 mile on it and by the time I got to Greensboro the steering rack was wining, Back to Pinski, late model trucks and they never lied to me , very nervous trip for 432 miles.
Drop off was not clear as to what to do however after calling the store they were helpful and it's settled
The van was new and clean (less than 600 miles on it). It was easy to drive. Customer service was excellent. Very polite and helpful
The experience was great and easy
The back was not swept out and there was an old French fry under the passenger seat. But overall the truck was clean. Thank You.
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.
Management and employees are always helpful, quick as can be expected while keeping accuracy.
Average
The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.
Brandon is the best
Service was outstanding!
The owner was no nonsense and very helpful.
Love the place and staff
Customer services and promptness was very good.
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.
i love it
Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental
I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!
Pricing was high enough I had to move.
Brandon at Hersberger, Roanoke, Va is Awesome. A 10
Manager was rude and less then professional. He needs a course in customer service. You don’t rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.
There super nice people that work there,an very Accommodating to our needs
Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.
They was great and help me to the fullest of their ability
I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.
Courteous service and well maintained facility.
I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.
Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.
They were nice and kind they help me with any problems show me how to do the card key they took real good care of me
Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.
Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!
Need lights in units.
over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here
Great service!
Easy to work with
storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you
N/A
They made the wrong right. Good customer service.
Great job as always!
Thanks
Awesome!
On time and truck very efficient. Did their best to please!
I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help
Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍
Great experience! Thank you!
DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?
The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.
The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.
Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!
Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.
