Customer Reviews for U-Haul Moving & Storage at Airport

Évaluation :

5

The guys there are so nice and very helpful,we use this location a couple times a month ,and wouldn't go anywhere else!

Évaluation :

5

Everything Was Great

Évaluation :

4

Have more than a quarter of a tank of gas in truck. Pull truck out from parking area so it will be easy to inspect,and adjust mirrors.

Évaluation :

5

Everything was excellent

Évaluation :

2

i ordered moving blankets and they were not placed in the truck. When I took it back no one there could give me a credit for not recieving them and didnt seem to know how it was handled.

Évaluation :

5

Rep at front desk

Évaluation :

5

Amazing help and customer service 2 thumbs up

Évaluation :

5

Hang on to Harvey. He's always smiling. Checked me In quickly and made sure I was hooked up quickly and on my way. He's the best attendant I've ever encountered at U-Haul. Check my past. I've rented a lot.

Évaluation :

1

Awful location needs shut down

Évaluation :

5

Great service. Truck was excellent condition.

Évaluation :

5

Jeremiah was outstanding in providing his service!

Évaluation :

5

Really don't like how the vehicle is checked for damage using a smartphone. You post pictures showing a pristine vehicle and it's up to me to dispute. If I miss something wrong and don't post a picture it's on me. Strikes me as sneaky legalize. Instead you should show pictures of the actual vehicle. Next time I'll do a walk around with an employee like old times.

Évaluation :

5

Great customer service the morning I picked up.

Évaluation :

3

The location was fine The fact that items reserved with an online reservation actually are not available makes use of the online process worthless That sites do not answer their phone or that the Uhaul call process does not resolve issue makes this a rent the truck , expect nothing else process

Évaluation :

5

Harvey, Freddie, and Jeremiah all did a great job taking care of my rental today. Thanks guys, y'all provided great service!

Évaluation :

5

Super nice service. Thanks

Évaluation :

3

I got a rental to pick up furniture. I realized it was in Lynchburg so I agreed to change to mileage. When I got there I ended up spending 5 hours in a repair shop for the uhaul truck and couldn't conclude my business. I was told I would get a feee day but I had everything planned jd had to work but I agreed as long as it was free. I brought the rental back and was assured it was free then a couple hours later they attempt to charge about $263 . Not only was I struggling to complete my business, but I have to fight for a refund

Évaluation :

5

Nothing staff very nice

Évaluation :

5

Excellent customer service!

Évaluation :

2

When I booked the Uhaul the drop off location was completely different from this one, but got changed last minute. Doing that is not fair to a customer. I had to drive much further out of my way to return it on already stressful and tiring days during moving.

Évaluation :

5

great customer service

Évaluation :

4

Let the man that checked me in become the manager. He is always very professional and courteous. He always hooks me up quickly and gets me on my way. Also quick to unhook when I get back. If you check all the times I've rented from U-Haul, you'll see it's a lot. He is the best ever to deal with.

Évaluation :

5

Inside back of truck was dirty

Évaluation :

1

Found needles in the cab behind the seat , then was told truck would hook up to and tow a camper and it didn't so cost me time and money for mileage and rental plus gas for nothing , totally a waste of time and money ! Would not rent from here again no knowledge

Évaluation :

5

Real friendly, great service!!

Évaluation :

5

The gentleman I interacted with made the experience wonderful. This was my first time renting a uhaul and I was nervous. He explained everything to me and my brother in law, was super friendly and made me feel a bit less nervous after speaking with him.

Évaluation :

3

Making customers fill the gas tanks back up after each use. I shouldn't have to guess and add more than used fuel to the truck. The truck had tons of body damage and was never walked around with me. No parking at all.

Évaluation :

4

I had trouble checking in the vehicle when I returned it through the app.

Évaluation :

3

My card was charged twice and I am still waiting for one charge to be returned

Évaluation :

5

very pleasant experience, great customer service.

Évaluation :

1

By not charging 3x what the reservation originally said!

Évaluation :

5

Crew was very good

Évaluation :

3

Not over charge

Évaluation :

1

Replace store manager !

Évaluation :

4

Truck was clean on the inside but torn up on the outside. It drank gas and the steering was loose to where it was difficult to keep in your lane. It was just wore out.

Évaluation :

5

Harvey was the employee I was served by when making my reservation and when I picked up the truck. He was very knowledgeable, friendly and helpful. I appreciate his attitude and efficiency.

Évaluation :

5

The team was so amazing everything was done so politely and professionally the person that helped me was jd and he gave me some of the best customer service I've ever seen in a long time thanks uhaul for the quick and easy service you've provided for my move

Évaluation :

1

The truck smell like smoke. The one that's wasn't clean.

Évaluation :

5

Need to respond faster to towing situations when customers get stuck

Évaluation :

5

The employees were very helpful and courteous. Those things simply make stressful events, like moving, less stressful. I appreciated them for that. Also, the truck that they assigned to me was THE BEST UHAUL truck I have ever driven, and the first time I towed my vehicle behind me. The 4-hour ride was great and the fuel economy terrific!

Évaluation :

3

I was charged two days for returning the truck like 3-4 hours passed the due time of 24 hours when I was supposed to take it back the second day out by 8 am so I brought it back 17 hours before the due date still charged two days . When you get there you could wait in line to get checked in forever also the books to fill out to take the truck. I think the time to start renting should change to when you get the key and you're in the vehicle.? It's not the customers fault the staff is slow or short that also cuts into the customers moving time length and then we are charged extra for keeping it a little longer. Please come up with a day and a half rent fee special. I hated parking my car on the side of the road locked up like why not have a secured parking lot to drop your car off and not worried about it breaking into , please do better with these issues uhaul I know I'm not the only one with this problem.

Évaluation :

5

Y'all were. Greay

Évaluation :

5

Always nice and helpful. Very professional

Évaluation :

5

The regional manager JD Davis went above and beyond his duties to help me! There was an issue with the wiring in my car that was connected to the hitch harness that no one had ever figured out before & it had actually been cut. He had to come back and forth from other stores 3 times to work on various problems. He was very professional and respectful and genuinely wanted to help me. He also was clearly a model leader for the other employees. He is an extremely valuable employee and should be paid well!

Évaluation :

2

You tried to charge me $600 extra miles when it's 33,1 one way. Man who checked me in was great n took care of it but still was uncalled for.

Évaluation :

5

Super nice ! We lost our home in Florida from hurricane Ian. We drove the uhaul to Virginia. It was very comfortable and had everything we needed! great experience. !!

Évaluation :

5

Thank you for the excellent professional courteous customer experience displayed/executed by your staff toward me.

Évaluation :

4

Have the vehicle I originally requested (8 ft pick up truck)

Évaluation :

2

Good service and friendly

Évaluation :

5

J D was very accommodating of our special circumstances. The unit is easy to get to and was clean.

Évaluation :

1

I had things broken in my storage when I moved things out cause they had new doors put up an I moved all my things out on the 31st an they still took money out of my accounts an now I’m getting a run around about my money an the damage that was done

Évaluation :

5

This Uhaul was soooo far above my expectations, great caring and oh so kind. I aporeciate each and evert empkyee there. Thank so much and friends now.Awesome job forever grateful Marilyn Brown.

Évaluation :

5

Good services

Évaluation :

2

Employees are very rude and unhelpful.

Évaluation :

4

The service was nice the employees were nice the facility was clean had no problems every now and then the gate gets stuck but that's about all but overall I would say it was a good experience and I would recommend you or you all to somebody else this facility

Évaluation :

4

Merci

Évaluation :

3

I could not call a location. I tried multiple times because my payments were being drawn from the wrong account and I wanted to straighten it out. Also, the way I see it, I haul owes me 2 service charges at my bank for IF charges because they couldn't follow directions. A customer cannot get through to unsullied employees that could possibly help them.

Évaluation :

2

The staff at this facility are pleasant...... however, I just picked up my (2) storage units less than 2 days ago after being stored for approximately 5 months and have found roaches, live roaches in my items, since getting our stuff into our home. While packing up our stuff, at the unit, we saw 2 live roaches on the outside of our boxes but didn't worry too much, as the units are located outside. This is totally UNACCEPTABLE!!! I woke this morning and found another live roach in my laundry room. The home we moved into is new and I am highly upset. I called the store today to inform and speak with management. I am currently pending a call, as he was not working today. I'm not sure if we had someone move into a unit close by that had bugs or pest control wasn't performed regularly. DO NOT store your belongings here if you care about your items coming out as they went in. BUG FREE!!

Évaluation :

4

I wish I would have been afforded a larger space but we made it work. I wasn't pleased with the truck rental part. We didn't get the furniture dolley, but I still got charged for it. I didn't get a mattress cover with my box order, but I still paid for it. I want a refund, please.

Évaluation :

4

Nice place

Évaluation :

5

I was a little upset because when I called to reserve the truck and storage, I explained what I had to put in storage and that I really needed the appliance dolly for the washer and dryer. Which I got a 10 foot truck with NO ramp! And no dolly. It was very hard to move everything. I also was very thankful that U haul place had a bigger storage! Other then all The frustration with that, everything else was great.

Évaluation :

5

Thanks for everything

Évaluation :

5

Very clean establishment and courteous staff enjoyed talking to them

Évaluation :

5

Great service and friendly staff

Évaluation :

3

When I rated the cleanliness the problem I had was all of a sudden i started getting roaches but rather then that I was fine with the uhaul.

Évaluation :

1

I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn't fixed my storage issue but they managed to have more new storage units put up in the facility where it's supposed to be well lit with the 24 hour access offered but it's not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!

Évaluation :

4

I had a great experience at your Williamson Rd location. Merci

Évaluation :

5

Monique was very helpful and friendly.

Évaluation :

1

I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAIN

Évaluation :

5

Most helpful only at this Hershberger location, I cannot say the same about others locations I've dealt with in Va so far. JD and Preston are great !!!

Évaluation :

5

Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.

Évaluation :

1

Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.

Évaluation :

5

Person helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.

Évaluation :

5

The Staff was all very accommodating and made a last minute transition easy and hassle free

Évaluation :

5

The staff and management was great. I will use them again and definitely recommend them to my friends. Merci.

Évaluation :

5

I will always use U-haul

Évaluation :

3

With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.

Évaluation :

5

They did great work to get me a good price. Merci.

Évaluation :

4

J.D. and Preston was awesome they were very helpful and informative.

Évaluation :

5

Great management and staff will continue to come back. Thank you for all your help.

Évaluation :

5

None.

Évaluation :

2

The spring for the roll up door was broken and was difficult to raise and lower

Évaluation :

3

The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.

Évaluation :

3

Polite employees would have been welcome

Évaluation :

5

Brandon C is THE ABSOLUTE BEST!!! I'm Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!

Évaluation :

5

I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.

Évaluation :

4

Would be excellent if gate worked.

Évaluation :

5

Brandon, the manager, was very organized, cheerful and helpful.

Évaluation :

4

The 5x10' storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10' unit if you have larger furniture.

Évaluation :

2

Lost a lot of items because of rst infestation

Évaluation :

5

Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.

Évaluation :

5

Best uhual experience I have had in my life. Thankful it was painless.

Évaluation :

5

Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.

Évaluation :

3

The price does not match the quality

Évaluation :

5

Friendly staff. Brandon is great!

Évaluation :

1

Mice came in my storage

Évaluation :

5

Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.

Évaluation :

5

Management and employees are always helpful, quick as can be expected while keeping accuracy.

Évaluation :

3

Moyen

Évaluation :

4

The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.