Le client n'a pas laissé de commentaire.Rebecca D.
Customer Reviews for U-Haul Moving & Storage at Airport
Pour nous contacter
Roanoke, VA 24017
(Off of I-581 Exit 3 W)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
First time using a trailor and they were super helpful with my questions and hooking everything up.Dave Y.
Le client n'a pas laissé de commentaire.Raymond H.
Everything was fine, and we have rented from this location before. This particular trailer seemed to have leaked a bit when traveling through the rains. It was packed pretty full, and a few items were wet. Unfortunately the one box that was mostly wet was books, so now they are warped as they dry out.Martes H.
Great staff and explained to him that the truck rode ok but it had hesitation while I was driving. But other than that, he was friendly and very helpful. I'm just disappointed on the unexpected extra cost I had to endure during this experienceJamie B.
Le client n'a pas laissé de commentaire.Roy M.
I did not receive any emails for this transaction. My email address is email@example.comJeff A.
Le client n'a pas laissé de commentaire.Deana T.
Le client n'a pas laissé de commentaire.Thomas T.
When I gave the name and reservation number, the guy working acted clueless. Then I went back the next day to return and he acted clueless again.Melanie H.
Le client n'a pas laissé de commentaire.PHILIPJEROME R.
The van was amazing. Had all the bells and whistles lol. The ride was comfy. Thank you.Kallista L.
Le client n'a pas laissé de commentaire.Jacob M.
Le client n'a pas laissé de commentaire.Deaquan N.
Convenient location to where I needed to move stuff. Truck was ready as promised but the two flat rolling movers were not ready so if I went after hours I would not have had.Morgan D.
Le client n'a pas laissé de commentaire.shon N.
UHaul overcharged me for an additional month and Joshua Davis issued and refund. The problem is that Josh issued $269,85 credit back on my account, but the overchage was was for $286.86. I've emailed him twice with no response. I spent ~$10 000 in UBoxes in the past 6 months. Maybe you should hire people that communicate a little bit better. Other than being overchared and dealing with Josh, I've had a relatively good experience.Jack S.
Le client n'a pas laissé de commentaire.ZANEHUTTON R.
Le client n'a pas laissé de commentaire.Enrique S.
Le client n'a pas laissé de commentaire.edward H.
Le client n'a pas laissé de commentaire.Levanda G.
Very quick & efficient check inCHARLIE M.
Very friendly, knowledgeable and helpful.Francis L.
Le client n'a pas laissé de commentaire.Rita C.
Le client n'a pas laissé de commentaire.Jennifer C.
Terrible experience all around, my ubox was lost and then late. Delivery scheduled 4 times, 3 cancellations for no reason and late on the 4th try. I asked for call recordings, I never received them. I file a "customer action claim" and never heard back from anyone. I was charged an additional month of storage the day after the ubox was picked up that had to be refunded. I will definitely be discouraging use of uhaul service from here on.Janelle S.
Seems very expensive for what we didJohn V.
Le client n'a pas laissé de commentaire.PHUCONG T.
Le client n'a pas laissé de commentaire.Alan W.
I'm waiting on uhaul to answer my email. I returned a trailer a day early. I email the location that night. I received the invoice for two days. I emailed uhaul again and I have not heard anything back yet. The service at the location was great, but your email response team is lacking.George T.
Excellent service à la clientèle. Trailer was in good condition. Pick-up and drop-off were very quick and easy.Julie L.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.tony K.
Customer service rep was very helpful and busy. Did a great job getting all of our rentals out the door.Troy S.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Harry M.
Le client n'a pas laissé de commentaire.Arthur L.
Le client n'a pas laissé de commentaire.DANNYJACKSON G.
Le client n'a pas laissé de commentaire.randy M.
Le client n'a pas laissé de commentaire.johnny B.
Joshua Davis was the manager at this location and WOW!!! WHAT OUTSTANDING CUSTOMER SERVICE! When we first pulled into the location for a storage facility and to drop the Uhaul, we noticed the lot was very well taken care of. All equipment on display for efficient service for whatever need/s you may have. We also saw employees in the front over-hang: Uhaul return, with the gates up on equipment already returned, washing the inside of the cab with soap and water. I was planning on doing mobile check-in however was having issues. Joshua saw us having issues & immediately spoke up and asked if we needed help. I expressed that I needed it done quickly (due to Uhaul return time and having to unload a 26' truck) that's why I opted for mobile check-in. He stated he could do it quickly. He got all information needed, was more than polite and professional, & we received a free lock for storage as a promotion. I expressed to him that Uhaul had made several statements regarding my reservation that was EXTREMELY misleading and could have resulted in a large amount due at the end of truck rental (I was told by a representative that ALL reservations were for 2 days, 275 miles-this ended up NOT being true. I was later told by another representative that the miles given are calculated based on distance from point A to point B and then a mark-up of 10-15 % on top of that. Therefore, each trip would obviously be calculated differently. I should've just put some thought into this. We were also told by a representative that the drop-off location, even though specified on my rental agreement, didn't matter. That I could inform my PICK-UP location that I was unsure of where I needed to drop it-relocating from another state and didn't know the closest drop off point. This also was NOT true and the same representative that told me the correct information above, also informed me that I could incur additional charges if dropped at a location not specified. He stated, I would need to speak to someone in scheduling to change the drop-off location.) On moving day, I had to do this! So frustrating to have been proactive, but be misinformed and have to handle 'more' business. We also rented a storage unit. My initial rental date was for 04/10/2022. I was informed by the first location that they no longer had units available, AT ALL. This is when I called THEM to inform of an arrival time. They did reach out to other facilities to find us a storage unit. We got another unit close by but for a smaller size on 04/11/2022. We also needed a 2nd unit when we started unloading and Joshua got us another unit, side by side to our first unit for convenience. This kind of thinking is what creates customer relationships and continued business. I'm so glad we ended up at THIS location!! All employees were professional, efficient, handled all customers in a very quick manner, with a smile, and I even heard Joshua greet one of the customers, by name!!!! Such a pleasant group and above/beyond the best Uhaul place Ive ever did business with. We appreciate all your help Joshua! You were amazing. Your staff was amazing. The place had great energy! Your company/personal store had a feel of good company culture! You ROCK AND IM SURE, DESERVE A RAISE! A.W.APRIL W.
Le client n'a pas laissé de commentaire.Elizabeth S.
Service your vehicalskelly Z.
Le client n'a pas laissé de commentaire.Wayne A.
Have been over charged two with your store yesterday I used the truck for just 2 hours 30 minutes and I was charged for using it for 2 days. This us second time that is happeningKazeem A.
Le client n'a pas laissé de commentaire.Marjan T.
They're always kindYVONNE J.
Le client n'a pas laissé de commentaire.Juan C. | Premières impressions
Le client n'a pas laissé de commentaire.william M.
Le client n'a pas laissé de commentaire.Sidney W.
Le client n'a pas laissé de commentaire.Catina F. | Premières impressions
Le client n'a pas laissé de commentaire.Dwayne J.
Le client n'a pas laissé de commentaire.Robin M.
Was told we could return the trailer to a different location. Was not the case and was disappointed to have to go back out of the way.VICTORIA E.
Le client n'a pas laissé de commentaire.Eduin B.
Horrible experience. Moved my reservation AND pickup time to new location with no notice. Drop off time changed in the move so I verbally said my drop off time had to be the same as originally contracted. Got a email statement and they charged me for two days, not one and for equipment (dolly) rental which I never asked for or used.Harold M.
I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn't fixed my storage issue but they managed to have more new storage units put up in the facility where it's supposed to be well lit with the 24 hour access offered but it's not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!Chia L. | Expérience générale
Le client n'a pas laissé de commentaire.ALISHASHERMAINE C. | Expérience générale
Le client n'a pas laissé de commentaire.Mimi Y.
The people at the Hwy. 150 office are awesome!!! A lady called me from the hwy 21 office from a number that comes up town and country I think and she was extremely rude! Thanks to Marshall ( I think was his name ) my experience was great! He's the reason I would recommend the hwy 150 location! The lady there that day was very nice too! Nice, friendly people at that location!!!!! I highly recommend that location as long as those people work there!!!Kimberly R.
Was in a hurry to move across the US had reservation for 3 monthes got there they didn't have 10 ft truck had to get 15 ft I was disappointedbruce H.
Le client n'a pas laissé de commentaire.essa A.
Le client n'a pas laissé de commentaire.WILLIAMN H.
All Good no problemHerny D.
Le client n'a pas laissé de commentaire.Kimberly D. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Sergius F.
It was a little confusing where to put the truck to return it. There was already a line of trucks in the return area and joining the line would have blocked other spaces and trucks.Patricia B.
Great experienceJim J.
Le client n'a pas laissé de commentaire.Donald D.
I had a great experience at your Williamson Rd location. MerciBrenda w. | Premières impressions
The customer service at this specific pick up store was exceptional.Kemberly C.
Le client n'a pas laissé de commentaire.Tyrell W.
Le client n'a pas laissé de commentaire.MICHAELRICHARD M.
The person I picked the trailer up from was EXCELLENT! The service provided really was a notch above the rest. It was just the way that they interacted, they were quick, efficient, yet personable.REBECCAVAL O.
The van was essentially clean, but had a strange, strong odor. Also, the stereo system has functionality issues. I made a video the day we picked up the van. It switches from radio to auxiliary input even though nothing is plugged in, and does it frequently.JENNIFER S.
Monique was very helpful and friendly.Barbara W. | Expérience générale
The system dropped out my quoted price when I requested info on dropping off at a different location. Waited to get corporate to fix the issue to give me the quoted price from my reservation at the original destination.Daniel B.
Le client n'a pas laissé de commentaire.william G.
Did the automated check-in since the on-site attendant was busy. But he was friendly and helpful otherwise, and instructed me to leave the key in the car rather than put it in the drop box. Lots of activity, trucks, and well lighted. Clearly a major drop off point.Timothy J.
Make sure truck is full of gasMOIRCLIFFORD E.
The number of miles allocated from the pickup to drop off points was insufficient. Both the time and distance estimates were too short. It is unrealistic to expect to load a 26 foot truck, travel a couple of hundred miles and then to unload the truck in two days. It was barely possible in three days. And enough mileage needs to be allocated to handle detours, travel to the loading point from the pick up point and minor travel deviations such as eating or checking into a motel for the night.MICHAEL F.
Employee that greeted me upon arrival was very polite and professional. Management material if not alreadyJames R.
Customer service was amazing!Kayley B.
More than one person workingGeorge T.
Le client n'a pas laissé de commentaire.Gary M.
After reserving a $39 truck, I was charged $137 at time of rental. I questioned the discrepancy and was told I was paying for a one- way rental. I explained that this was a local move where equipment would be returned to the same rental location. I was told this was a â€˜revenue enhancing' scheme by the manager. This is â€˜bait and switch' and it is illegal. I have used your services for years for endless college moves, but this experience will heavily factory into my next rental choice.Domenic C.
Check the equipment to make sure it functions properly to avoid the next customers can use it properly.MELODYBLAKE R.
Le client n'a pas laissé de commentaire.Peter L.
Le client n'a pas laissé de commentaire.CARMEN S. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHENKENDRICK S.
Everything was perfectDIANEJUNE H.
Le client n'a pas laissé de commentaire.PATRICK M.
Bad experience money wise and non professional Not likely 2 use U Haul n futureCAROLEPETERS C.
Continue customer service.JEROMEKIRKMAN H.
Le client n'a pas laissé de commentaire.Mark N.
Le client n'a pas laissé de commentaire.GEORGEBERNARD A.
Kid did a great jobTIMOTHYEDWARD S.
Le client n'a pas laissé de commentaire.TONEYBASIL S.
Le client n'a pas laissé de commentaire.ERICJOSEPH N.
Le client n'a pas laissé de commentaire.DANIELLE A.
Le client n'a pas laissé de commentaire.JIMMYDEWAIN W.
Le client n'a pas laissé de commentaire.DER'RONJAMES D.
I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAINKEISHANICOLE G. | Expérience générale
Le client n'a pas laissé de commentaire.KENNETHLYNN C.
PLEASE!! STOP FALSE ADVERTISING VAN RATES!! Get rid of $19,95 on vans and ads and say the truth: almost three times that amount for a day.LEEMCGEE F.
Le client n'a pas laissé de commentaire.Maurisa C. | Premières impressions
Le client n'a pas laissé de commentaire.dayshawn m. | Expérience générale
Most helpful only at this Hershberger location, I cannot say the same about others locations I've dealt with in Va so far. JD and Preston are great !!!Paul U. | Premières impressions
Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.Larry e. | Premières impressions
Le client n'a pas laissé de commentaire.sherise c. | Premières impressions
Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.AYANNA NICOLE J. | Expérience générale
Person helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.Katie G. | Premières impressions
The Staff was all very accommodating and made a last minute transition easy and hassle freeDOMINIQUE A. | Premières impressions
The staff and management was great. I will use them again and definitely recommend them to my friends. Merci.WILLIAMBRUCE G. | Expérience générale
I will always use U-haulCARLO C. | Premières impressions
With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.Terry Roberta C. | Expérience générale
Le client n'a pas laissé de commentaire.donavan a. | Expérience générale
They did great work to get me a good price. Merci.RUFFUS F. | Premières impressions
J.D. and Preston was awesome they were very helpful and informative.Juanita C. | Premières impressions
Great management and staff will continue to come back. Thank you for all your help.WILLIAMBRUCE G. | Premières impressions
Le client n'a pas laissé de commentaire.Linette C. | Expérience générale
Le client n'a pas laissé de commentaire.BRYAN H. | Expérience générale
Le client n'a pas laissé de commentaire.Germaine F. | Expérience générale
Le client n'a pas laissé de commentaire.DARRENANTHONY W. | Premières impressions
Le client n'a pas laissé de commentaire.Devin A. | Online Move In
None.Robert H. | Premières impressions
Le client n'a pas laissé de commentaire.Diane F. | Expérience générale
Le client n'a pas laissé de commentaire.Terri B. | Premières impressions
The spring for the roll up door was broken and was difficult to raise and lowerBruce Z. | Expérience générale
The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.Terri B. | Premières impressions
Le client n'a pas laissé de commentaire.michael a. | Expérience générale
Polite employees would have been welcomeDiane F. | Premières impressions
Le client n'a pas laissé de commentaire.felicia y a. | Premières impressions
Le client n'a pas laissé de commentaire.DOUGLAS M. | Expérience générale
Le client n'a pas laissé de commentaire.Ray M. | Online Move In
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Brandon C is THE ABSOLUTE BEST!!! I'm Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!Laura C. | Expérience générale
Le client n'a pas laissé de commentaire.MICAHEL B. | Expérience générale
Le client n'a pas laissé de commentaire.Laura C. | Premières impressions
I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.William L. | Expérience générale
Would be excellent if gate worked.donavan a. | Premières impressions
Le client n'a pas laissé de commentaire.Harry M. | Expérience générale
Le client n'a pas laissé de commentaire.Neama S. | Premières impressions
Brandon, the manager, was very organized, cheerful and helpful.William L. | Premières impressions
The 5x10' storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10' unit if you have larger furniture.Harry M. | Premières impressions
Le client n'a pas laissé de commentaire.Oliver G. | Expérience générale
Lost a lot of items because of rst infestationRuth T. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M. | Premières impressions
Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.judy s. | Expérience générale
Best uhual experience I have had in my life. Thankful it was painless.Oliver G. | Premières impressions
Le client n'a pas laissé de commentaire.KATHLEENPATRICIA M. | Expérience générale
Le client n'a pas laissé de commentaire.HARRYEMERSON T. | Expérience générale
Le client n'a pas laissé de commentaire.Allison J. | Premières impressions
Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.Kathryn K. | Expérience générale
The price does not match the qualityJustin L. | Expérience générale
Friendly staff. Brandon is great!tiffany d. | Expérience générale
Mice came in my storageDaphne C. | Expérience générale
Le client n'a pas laissé de commentaire.Donna H. | Online Move In
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.Levanda G. | Premières impressions
Management and employees are always helpful, quick as can be expected while keeping accuracy.Doug P. | Expérience générale
Le client n'a pas laissé de commentaire.Thomina J. | Expérience générale
Le client n'a pas laissé de commentaire.KATHLEENPATRICIA M. | Premières impressions
Moyencharles s. | Premières impressions
Le client n'a pas laissé de commentaire.Melissa G. | Online Move In
The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.Amber M. | Expérience générale
Brandon is the bestAshley C. | Expérience générale
Service was outstanding!WILLIAM G. | Expérience générale
The owner was no nonsense and very helpful.Matasha C. | Premières impressions
Love the place and staffCLARISSA H. | Expérience générale
Customer services and promptness was very good.dwight b. | Premières impressions
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.beverly m. | Premières impressions
i love itJason P. | Premières impressions
Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rentalHarrison M. | Expérience générale
I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!Joseph B. | Expérience générale
Pricing was high enough I had to move.Jim W. | Expérience générale
Brandon at Hersberger, Roanoke, Va is Awesome. A 10debra w. | Premières impressions
Manager was rude and less then professional. He needs a course in customer service. You don't rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.doug n. | Premières impressions
There super nice people that work there,an very Accommodating to our needsMary H. | Expérience générale
Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.Frank H. | Expérience générale
They was great and help me to the fullest of their abilityPreston E. | Premières impressions
I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.jim b. | Expérience générale
Courteous service and well maintained facility.JAMES W. | Expérience générale
I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.Gary D. | Expérience générale
Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.Deborah P. | Expérience générale
They were nice and kind they help me with any problems show me how to do the card key they took real good care of meLeroy S. | Réservation
Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.James S. | Expérience générale
Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!Kathryn E H. | Réservation
Need lights in units.Virginia H. | Expérience générale
over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone heremichael z. | Expérience générale
Great service!Donna J. | Expérience générale
Easy to work withBrenda B. | Expérience générale
storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank youCarol K. | Réservation
S.O.KARA S. | Expérience générale
They made the wrong right. Good customer service.SHAINA W. | Réservation
Great job as always!Christopher H. | Expérience générale
ThanksWES G. | Expérience générale
Awesome!muhammad h. | Expérience générale
On time and truck very efficient. Did their best to please!frances s. | Expérience générale
I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt helpRobert H. | Expérience générale
Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍Ronald c. | Expérience générale
Great experience! Thank you!Phyllis T. | Expérience générale
DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?Benjamin C. | Expérience générale
The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.Grace W. | Expérience générale
The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.Tiffany J. | Expérience générale
Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!amina a. | Expérience générale
Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.Robin P. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!