Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Thanks to the Hershberger team for excellent service!
greg micheal
Évaluation :
4
this uhaul location provided what I needed at a timely manner.
Barry King
Évaluation :
5
WENT TO PICK UP 1 WAY CAR TRAILER. TRAILER LIGHTS INNOP. HAD TO GET A LOCAL TRAILER WHICH HAD TO DRIVE BACKTO RETURN. TIRES UNDER INFLATED. POOR FACILITY ON TRAILER MAINTENANCE.
ronald tangen
Évaluation :
5
The staff were helpful and friendly on pickup and dropoff of the rental. Any questions were answered promptly and accurately.
christopher Poteat
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian Spencer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul HELFRICH
Évaluation :
5
Claude got me started with s truck. He was efficient, friendly and so nice. Everyone was great to work with. No complaints.
Leigh McKinney
Évaluation :
4
Le client n'a pas laissé de commentaire.
Brigette Arrington
Évaluation :
5
Very friendly service!
Michael Pannell
Évaluation :
4
The people could be a little nicer at the Williamson Rd. Roanoke Va. location. The gentlemen was not that friendly at all. I thought he was right down rude.
NANCYLEE WARDELL
Évaluation :
5
Nikki was great in helping me get through my check-in and calling to make sure everything was going well with my move. I appreciated her willingness and patience in helping me.
TERI SMITH
Évaluation :
5
Le client n'a pas laissé de commentaire.
nicole thomas
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Robertson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Gallimore
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charity Blanding
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim Barnett
Évaluation :
5
Uhaul is the best and had no problems at all they are very kind and helpful
Angela Parris
Évaluation :
5
They went above and beyond! Can't say enough kind things about the people here. 10/10 recommend.
janie doss
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Deron Smith
Évaluation :
5
Not a thing,great service
Gordon Crawford
Évaluation :
5
Staff was very helpful and got me moving quickly. The return was very easy. Nice people!
Tom Trenis
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Evans
Évaluation :
5
Thanks you for great employee 👍 Very friendly and welcoming 😊 smile.
chaniece moore
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott DePoe
Évaluation :
5
Thank you to everyone in the Hershberger office ! The service was impeccable. I couldn't have gotten through the day w/o your help. Thank you for showing genuine concern for my situation.
Kathy Davis
Évaluation :
5
They know how to give great customer service!
Beverly Bryson
Évaluation :
5
Staff was very cordial and helpful.
HARRYEMERSON TATOIAN
Évaluation :
5
everything worked out great!
wesley Garst
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dedra Pentecost
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRYAN REHM
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Evans
Évaluation :
5
These guys were easy to work with and never inconvenienced me. Even when they had to do construction or update the facility they made sure I had a key to a new lock and knew what hours my space would be available. They do a great job and I had an excellent experience. I'll be referring folks when they have storage needs. Merci.
Jordan Sherwood
|
Expérience générale
Évaluation :
5
Nothing everything was smooth and flawless, great people.
Thomas Hicks
Évaluation :
4
Drivers side sum visor broke...seatbelt broke
Dennis Thompson
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rhonda Moore
Évaluation :
5
Very friendly staff! He gave us a lot of information about the truck and the process of returning it.
Kay Davenport
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kimberly Bray
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anna Marie Joule
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherry overfelt
Évaluation :
5
Harvey had my order of boxes and tape ready for pickup when I arrived. The truck was ready and clean. I had no complaints or issues. The one way rental was perfect for us.
James Bailey
Évaluation :
4
Le client n'a pas laissé de commentaire.
Meike Quarles
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeremiah Whittaker
Évaluation :
4
Le client n'a pas laissé de commentaire.
BUGENE LAMAR
Évaluation :
1
Nicole was very rude and stoled all my belongings out of my storage
Tesha Joyce
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
James Phillips
Évaluation :
5
Very friendly
Ronald Chipps
Évaluation :
4
Le client n'a pas laissé de commentaire.
CRISTINA WILLIAMS
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary Kay Marchetti
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel Ibarra
Évaluation :
1
The attendant was a jerk because he had to hook the trailer to the truck I asked to help him and he was just overall nasty
COREYNATHANIEL BAILEY
Évaluation :
5
Le client n'a pas laissé de commentaire.
joseph RAY
Évaluation :
1
They had made a mistake on our paperwork. When we went to empty our unit, they would not give us access to the unit. They actually threatened to have my husband arrested for trespassing! It was a nightmare!
Pamela Towne
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Autumn Miller
|
Premières impressions
Évaluation :
5
I have recommended my sister she is also getting a storage unit I had the best service he walked me down and helped me open and close the gate and my unit it was Immaculatly clean and very quite there it was amazing I give hershberger a 100 out of 10
LaQuanda Claytor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alyse Putnam
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrea Tomporwoski
Évaluation :
5
Good equipment, good interactions at pickup and return, easy and exactly what I had signed up for.
Daniel Henry
Évaluation :
5
Le client n'a pas laissé de commentaire.
dreanma dilcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
ISKANDAR SALOKHIDDINOV
|
Expérience générale
Évaluation :
5
The location I dropped the equipment off to after hours followed up the next day.
Joseph Wilson
Évaluation :
3
Le client n'a pas laissé de commentaire.
Freda Barton
|
Premières impressions
Évaluation :
1
On Jan 14th I was assaulted by my husband and he went to jail. I made the decision to move from NC to VA to be with family prior to his release. Needless to say I was under a lot of stress. During my drive to VA it was showing in the area. When I first got to town (close to my moms home) I pulled over and called my drop off location to ensure they were open before driving the rest of the way to the other side of town. No one answered and so my mom called so I could continue to drive. She spoke to someone at the 1-800 number and they told her they didn't state that they were closing early yet. This location closes at 7 I arrived at 5:58 PM. I pull up front and I look over and I see an employee walk over to the door and look at me. I then go to get out and see the employee reach his hand over and turn the lights off then he locks the door and walks away. I get out and he comes back to the door to leave. Locks the door and says you can leave the key in the drop off. I have my truck and my car in the back. I thought why does he think I'm dropping off my truck the car is still attached? I explain to him that I'm not dropping off. That I need to get my car off and to have the car dolly removed. He says we'll were closed due to the snow. I try to explain to him my situation, what has recently happened to me and that I cannot drive the truck w my car on the back to my moms till tomorrow because she lives out in the sticks and there isn't space to park or get into her area with it. He then rudely says I don't understand what your trying to do. I was panicking because my mom cannot see to drive in the dark, and wouldn't be able to come get me and I had no one to help me. I felt stranded and fully was prepared to sleep in the truck overnight with two dogs. He then tells me you can take the car off and leave the hitch on and the truck here but his boss may check my truck in the next morning. I explained I have my stuff in the truck it hasn't been unloaded yet I need the car and hitch off first. He then advises me it's against protocol to leave the truck there w stuff in it and again I say I realize this but I was going to put a lock on the truck as people are less likely to notice the truck as apposed to my car being left there all night. Also I paid extra for someone to remove my car and the dolly. He said if you take the car off I can let my boss know not to check your truck in but he still might, but our registers are shut down so I can't do anything. I realize he was in the process of leaving early due to the show, but the way this should have gone is he took my car and hitch off, let his manager know that I left the truck there overnight and not to check it in, but he simply didn't want to deal with it. He showed no compassion and had an attitude of I could care less about you and the same amount of time he spent resisting helping me he could have helped me in the same amount of time. I ended up breaking down crying for the first time since everything happened to me over the last few days on the phone w my mom. She called U-Haul 1-800 and spoke w someone who called me and promised me there was someone at the Hershberger location that was ready to assist me. I've moved 5 times over the last two years and used UHaul every time. I have had excellent service everywhere I've been until this location. Side note it took about 10 minutes for Hershberger to help me and was a seamless and quick process. For the man at the Melrose location…I hope nothing like this ever happens to one of his family members.
Kristin Glover
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gail Schad
Évaluation :
3
Le client n'a pas laissé de commentaire.
William Turner
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alan James
Évaluation :
5
Le client n'a pas laissé de commentaire.
Morgan Pace
Évaluation :
5
Nothing everything was nice and every employee was respectful courtesy and just overrated and pleasantness I would recommend all my friends and family to Hershberger road
Cynthia Saunders
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra Fitzgerald
Évaluation :
5
The staff who attended was very rude and not customer friendly
Ernesto Epalanga
Évaluation :
5
Le client n'a pas laissé de commentaire.
Bryan Mayo
Évaluation :
5
Claude was efficient, pleasant and helpful. I appreciate his assistance.
Laura Hutchins
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
claude harris
Évaluation :
5
Please advertise real cost instead of the only the truck rental cost without all the add on cost like mileage, etc... It was a lot more expensive than I expected and I will probably think twice before renting a vehicle from U-Haul again.
Tim Johnson
Évaluation :
5
nothing at this time everything was on point. customer service was perfect.
GRACE TEMBO
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linda Dunn
|
Expérience générale
Évaluation :
4
Very helpful staff
David Sink
Évaluation :
4
Le client n'a pas laissé de commentaire.
TODDANDREW CARLISLE
Évaluation :
5
Keep doing what you're doing. Excellent all around.
David Linkenhoker
Évaluation :
3
The uhaul smelled of pot when I picked it up and my kids even smelled it when I got to the place. Probably need to check on this
Larry Krizner
Évaluation :
5
Le client n'a pas laissé de commentaire.
John Baranowski
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walter Cunningham
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
william fussy
Évaluation :
5
The staff was amazing,accommodating, very helpful, & friendly
SHKISHA TROTTER
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Leslie Doerfler
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori Oreskovich
Évaluation :
5
The staff was amazing I had an easy check out with the general manager Nikki and had front door service by Harvey who went and brought the truck up for me when I came back they were all so amazing thank you hershberger uhaul everything went smooth 😁🤪
LaQuanda Claytor
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Fitzpatrick
Évaluation :
5
This team was really good
Mary LaGue Taubman Museum of Ar
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andre Hendrickson
Évaluation :
4
Le client n'a pas laissé de commentaire.
cynthia terry
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RAYMONDB LINGLE
Évaluation :
1
Le client n'a pas laissé de commentaire.
Christian Witcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melvin Watkins
Évaluation :
5
Very friendlywelcome folks
Micheal Fitts
Évaluation :
1
the african american fellow who i spoke on phone wit and encountered there was missing teeth rude wouldnt listen at all came back in after lookinh at the trruck and said what are you still here for . well i had a questi9n about my bill and gas he wouldnt look at it told me to leave or he would get me out .im a 86 year old woman 130 lbs i just had a question .i was very nice he was the awfulst customer service ive ever seen . he actualky scared me . i was scared you really need to do something i think hes on crack with all those missing teeth
linda saxon
Évaluation :
5
Jeremiah was extremely helpful and efficient. Using the car trailer was a much better experience than anticipated.
stacey huff
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donnell Scales
Évaluation :
5
Le client n'a pas laissé de commentaire.
David Chadwell
Évaluation :
5
Everything was ready when we arrived. The staff was very pleasant and helpful.
Julie Dellinger
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chriistie Greene
|
Expérience générale
Évaluation :
2
This location does not understand when a reservation is made to make sure that they know what is on there and to make the customer also knows. This location didn't want to help in anyway possible to get their equipment back. All they wanted was the equipment and nothing else.
Cristina Justice
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew Coleman-Hooker
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Quovadis Washington-Brown
Évaluation :
4
Le client n'a pas laissé de commentaire.
William Keen
Évaluation :
5
Always rent from this location
George Bell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher Rashidi
Évaluation :
4
Le client n'a pas laissé de commentaire.
Aaron Hastings
Évaluation :
3
Fix pricing I was over charged
Timothy Brandt
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amanda Vongphakdy
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
honorid zaragoea
Évaluation :
4
Le client n'a pas laissé de commentaire.
Vanessa Guerrant
Évaluation :
5
From the young lady that checked me out to the gentlemen that helped me hook up and disconnect when I brought it back, I had excellent service. the associates were super nice and professional. I always get great service at this location.
Stephen Eastman
Évaluation :
5
Le client n'a pas laissé de commentaire.
Nicholas Tran
Évaluation :
4
Le client n'a pas laissé de commentaire.
Michael Han
|
Expérience générale
Évaluation :
3
Help me unload my car.
Allen Adams
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devon Moore
Évaluation :
5
Costumer service was friendly, knowledgeable and extremely helpful.
Donald Greenway
Évaluation :
4
Le client n'a pas laissé de commentaire.
kristen schmaeman
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard St
Évaluation :
5
Excelent
Nehemias Lopez
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Francis LaBonte
|
Expérience générale
Évaluation :
1
Le client n'a pas laissé de commentaire.
Tia Parker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MEGANJO LEDENICAN
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
DEBRAPATRICIA YANCEY
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
TRINITYUNIQUE JOHNSON
|
Expérience générale
Évaluation :
5
Price was reasonable experience was good
cheldon march
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorraine Lynch
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lorraine Lynch
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sherley Swain
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
william bordeaux
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Craig Wehr
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jasmine Mallory
|
Premières impressions
Évaluation :
5
Very impressed with U-Haul and your business and service. Outstanding.
Mark Washington
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Towanna Austin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shavon English
|
Expérience générale
Évaluation :
5
Thanks again
Shadeja Thomas
|
Premières impressions
Évaluation :
3
I hated it, because I never got a refund for what I paid initially at the other uhaul so had to pay extra due to the different service I recived from the call center operator and the clerk at the uhaul I was at first, I lost 100 due to supposed no refund given out, but operator said I would get one, but soon as am late I get charged extra fees, and locked out of my storage, sooo glad am not in business with Uhaul anymore and most definitely will not get it again if I ever need storage again.
Evelyn Diaz Cruz
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
James Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anamaria Serrano
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candace Montgomery
|
Expérience générale
Évaluation :
5
I had a pleasurable experience at this facility. Harvey was the clerk who assisted me. He was friendly and helpful. The facility was clean and well maintained. I would recommend this facility to others.
pamela howard
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shavon English
|
Online Move In
Évaluation :
5
It was a good move thank you
TIMOTHYRALPH NOSZEK
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Candace Montgomery
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sean mello
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Heather Martin
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ahndrea mayberry
|
Expérience générale
Évaluation :
1
I never hated a storage facility as much as that place I don't think it was the place is the people that worked at the place there was non helpful they always left the gate closed I could never get in there just get my stuff I go back and forth get stuff from there for work I've never been able to get there except for twice and go drive up in there and get my stuff for work and leave and be in time for work only twice the rest of the time I've been up there I never got in there the gate was always closed when they were open it was closed when they were closed they were closed but at 9:00 I couldn't get in there to get my stuff there was nobody to go see to get the gate open I had no way in there and this went on and on and then the guy showed me a way to get in there where I didn't need to go through the gate and then they started putting new halls in front of there where I couldn't even get back there that way when I moved out I had to walk my stuff to my car for probably a football field away I hated it
Hila burns
|
Expérience générale
Évaluation :
5
Management staff is excellent and professional.
Raymond Leon
|
Expérience générale
Évaluation :
5
We had a less than pleasant experience with a different uhaul facility, but this one was excellent! Je les recommande fortement.
Larry Renfroe
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
DONNA MOLLERE
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTIAN WRIGHT
|
Premières impressions
Évaluation :
5
Rep at front desk
Tiffany Walker
|
Premières impressions
Évaluation :
5
Amazing help and customer service 2 thumbs up
wesley cox
|
Premières impressions
Évaluation :
1
Awful location needs shut down
Vincent SHREFFLER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
sean mello
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Birdie Edwards
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
marilyn minter
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Keisha Loya
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MeKia Hodges
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra KIMES
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Laura Tiller
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antoinette Pearson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jessica Smith
|
Premières impressions
Évaluation :
5
Thank you for the excellent professional courteous customer experience displayed/executed by your staff toward me.
Reva Spencer
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shenika Cunningham
|
Premières impressions
Évaluation :
2
Good service and friendly
Peggy smith
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gary Scales
|
Premières impressions
Évaluation :
5
J D was very accommodating of our special circumstances. The unit is easy to get to and was clean.
Yvonne Armstrong
|
Premières impressions
Évaluation :
1
I had things broken in my storage when I moved things out cause they had new doors put up an I moved all my things out on the 31st an they still took money out of my accounts an now I’m getting a run around about my money an the damage that was done
Vennetta Hardy
|
Expérience générale
Évaluation :
5
This Uhaul was soooo far above my expectations, great caring and oh so kind. I aporeciate each and evert empkyee there. Thank so much and friends now.Awesome job forever grateful Marilyn Brown.
Marilyn Brown Wattson
|
Expérience générale
Évaluation :
5
Good services
Sanford Gibson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Amy Girty
|
Expérience générale
Évaluation :
2
Employees are very rude and unhelpful.
Amanda Grubb
|
Expérience générale
Évaluation :
4
The service was nice the employees were nice the facility was clean had no problems every now and then the gate gets stuck but that's about all but overall I would say it was a good experience and I would recommend you or you all to somebody else this facility
EVERETT WILLIAMS
|
Expérience générale
Évaluation :
4
Merci
doug newman
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tiffany Walker
|
Premières impressions
Évaluation :
3
I could not call a location. I tried multiple times because my payments were being drawn from the wrong account and I wanted to straighten it out. Also, the way I see it, I haul owes me 2 service charges at my bank for IF charges because they couldn't follow directions. A customer cannot get through to unsullied employees that could possibly help them.
Jerry Winebarger
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Derielle Kidd
|
Expérience générale
Évaluation :
2
The staff at this facility are pleasant...... however, I just picked up my (2) storage units less than 2 days ago after being stored for approximately 5 months and have found roaches, live roaches in my items, since getting our stuff into our home. While packing up our stuff, at the unit, we saw 2 live roaches on the outside of our boxes but didn't worry too much, as the units are located outside. This is totally UNACCEPTABLE!!! I woke this morning and found another live roach in my laundry room. The home we moved into is new and I am highly upset. I called the store today to inform and speak with management. I am currently pending a call, as he was not working today. I'm not sure if we had someone move into a unit close by that had bugs or pest control wasn't performed regularly. DO NOT store your belongings here if you care about your items coming out as they went in. BUG FREE!!
APRIL WRIGHT
|
Expérience générale
Évaluation :
4
I wish I would have been afforded a larger space but we made it work. I wasn't pleased with the truck rental part. We didn't get the furniture dolley, but I still got charged for it. I didn't get a mattress cover with my box order, but I still paid for it. I want a refund, please.
Mary Sowder
|
Online Move In
Évaluation :
4
Nice place
CICIL CHAPPELL
|
Expérience générale
Évaluation :
5
I was a little upset because when I called to reserve the truck and storage, I explained what I had to put in storage and that I really needed the appliance dolly for the washer and dryer. Which I got a 10 foot truck with NO ramp! And no dolly. It was very hard to move everything. I also was very thankful that U haul place had a bigger storage! Other then all The frustration with that, everything else was great.
tina gilliland
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Dorecia Lee
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sandra KIMES
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda Jordan
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
margo graziano
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark Harpe
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald Fabin
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
elnora Tucker
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
shyria barker
|
Premières impressions
Évaluation :
5
Thanks for everything
Edna Smith
|
Premières impressions
Évaluation :
5
Very clean establishment and courteous staff enjoyed talking to them
WILLIAMDAVID BORDEAUX
|
Expérience générale
Évaluation :
5
Great service and friendly staff
KEVINLAMAR JOURNIETTE
|
Expérience générale
Évaluation :
3
When I rated the cleanliness the problem I had was all of a sudden i started getting roaches but rather then that I was fine with the uhaul.
Catina Fralin
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Leon
|
Online Move In
Évaluation :
3
Le client n'a pas laissé de commentaire.
Jose Machado Campos
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juanita Corsette
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Howard Lusk
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONNA MOLLERE
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan Castaneda
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Catina Fralin
|
Premières impressions
Évaluation :
1
I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn't fixed my storage issue but they managed to have more new storage units put up in the facility where it's supposed to be well lit with the 24 hour access offered but it's not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!
Chia Liu
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALISHASHERMAINE COOPER
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Kimberly Dudley
|
Premières impressions
Évaluation :
4
I had a great experience at your Williamson Rd location. Merci
Brenda williams
|
Premières impressions
Évaluation :
5
Monique was very helpful and friendly.
Barbara Williams
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
CARMEN STEPHENSON
|
Premières impressions
Évaluation :
1
I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAIN
KEISHANICOLE GRAVELY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurisa Chase
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
dayshawn manning
|
Expérience générale
Évaluation :
5
Most helpful only at this Hershberger location, I cannot say the same about others locations I've dealt with in Va so far. JD and Preston are great !!!
Paul Underwood
|
Premières impressions
Évaluation :
5
Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.
olivia eaton
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
sherise crumbly
|
Premières impressions
Évaluation :
1
Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.
AYANNA NICOLE JONES
|
Expérience générale
Évaluation :
5
Person helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.
Katie Gordon
|
Premières impressions
Évaluation :
5
The Staff was all very accommodating and made a last minute transition easy and hassle free
DOMINIQUE ALSTON
|
Premières impressions
Évaluation :
5
The staff and management was great. I will use them again and definitely recommend them to my friends. Merci.
WILLIAMBRUCE GREGORY
|
Expérience générale
Évaluation :
5
I will always use U-haul
CARLO Cruz
|
Premières impressions
Évaluation :
3
With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.
Terry Roberta Conner
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
donavan anderson
|
Expérience générale
Évaluation :
5
They did great work to get me a good price. Merci.
RUFFUS FEREBEE
|
Premières impressions
Évaluation :
4
J.D. and Preston was awesome they were very helpful and informative.
Juanita Corsette
|
Premières impressions
Évaluation :
5
Great management and staff will continue to come back. Thank you for all your help.
WILLIAMBRUCE GREGORY
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Linette Cousser
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
BRYAN HILL
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Germaine Fletcher
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
DARRENANTHONY WILSON
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin A Schmidt
|
Online Move In
Évaluation :
5
None.
Robert Hand
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Diane Faw
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terri Burnette
|
Premières impressions
Évaluation :
2
The spring for the roll up door was broken and was difficult to raise and lower
Bruce Zakrzewski
|
Expérience générale
Évaluation :
3
The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.
Terri Burnette
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
michael atkins
|
Expérience générale
Évaluation :
3
Polite employees would have been welcome
Diane Faw
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
felicia y andrews
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
DOUGLAS MARKS
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ray Mellott
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael Reynolds
|
Expérience générale
Évaluation :
5
Brandon C is THE ABSOLUTE BEST!!! I'm Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!
Laura Cooper
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICAHEL BREWER
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Cooper
|
Premières impressions
Évaluation :
5
I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.
William Lange
|
Expérience générale
Évaluation :
4
Would be excellent if gate worked.
donavan anderson
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Harry Marsh
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Neama Setambar
|
Premières impressions
Évaluation :
5
Brandon, the manager, was very organized, cheerful and helpful.
William Lange
|
Premières impressions
Évaluation :
4
The 5x10' storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10' unit if you have larger furniture.
Harry Marsh
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Oliver Galicki
|
Expérience générale
Évaluation :
2
Lost a lot of items because of rst infestation
Ruth Trent
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gregory Temofeew
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL MCNAMARA
|
Premières impressions
Évaluation :
5
Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.
judy smith
|
Expérience générale
Évaluation :
5
Best uhual experience I have had in my life. Thankful it was painless.
Oliver Galicki
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHLEENPATRICIA MCEVOY
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARRYEMERSON TATOIAN JR
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Allison Justus-Smith
|
Premières impressions
Évaluation :
5
Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.
Kathryn Kuhns
|
Expérience générale
Évaluation :
3
The price does not match the quality
Justin Loveday
|
Expérience générale
Évaluation :
5
Friendly staff. Brandon is great!
tiffany davis
|
Expérience générale
Évaluation :
1
Mice came in my storage
Daphne Childress
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna Huntley
|
Online Move In
Évaluation :
5
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.
Levanda Grogan
|
Premières impressions
Évaluation :
5
Management and employees are always helpful, quick as can be expected while keeping accuracy.
Doug Polakowski
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thomina Johnson
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KATHLEENPATRICIA MCEVOY
|
Premières impressions
Évaluation :
3
Moyen
charles stone
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Melissa Gilmore
|
Online Move In
Évaluation :
4
The only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.
Amber Morton
|
Expérience générale
Évaluation :
5
Brandon is the best
Ashley Cooper
|
Expérience générale
Évaluation :
5
Service was outstanding!
WILLIAM GROGAN
|
Expérience générale
Évaluation :
5
The owner was no nonsense and very helpful.
Matasha Crawford
|
Premières impressions
Évaluation :
5
Love the place and staff
CLARISSA HALE
|
Expérience générale
Évaluation :
5
Customer services and promptness was very good.
dwight barney
|
Premières impressions
Évaluation :
4
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.
beverly mayo
|
Premières impressions
Évaluation :
4
i love it
Jason Price
|
Premières impressions
Évaluation :
5
Very helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental
Harrison Miller
|
Expérience générale
Évaluation :
5
I couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!
Joseph Bratt
|
Expérience générale
Évaluation :
3
Pricing was high enough I had to move.
Jim Williams
|
Expérience générale
Évaluation :
5
Brandon at Hersberger, Roanoke, Va is Awesome. A 10
debra whedon
|
Premières impressions
Évaluation :
1
Manager was rude and less then professional. He needs a course in customer service. You don't rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.
doug newman
|
Premières impressions
Évaluation :
5
There super nice people that work there,an very Accommodating to our needs
Mary Higginbotham
|
Expérience générale
Évaluation :
5
Convenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.
Frank House
|
Expérience générale
Évaluation :
5
They was great and help me to the fullest of their ability
Preston Evans
|
Premières impressions
Évaluation :
2
I had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.
jim bishop
|
Expérience générale
Évaluation :
5
Courteous service and well maintained facility.
JAMES WALKER
|
Expérience générale
Évaluation :
5
I felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.
Gary Dickinson
|
Expérience générale
Évaluation :
4
Everything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.
Deborah Pavay
|
Expérience générale
Évaluation :
5
They were nice and kind they help me with any problems show me how to do the card key they took real good care of me
Leroy Slicker
|
Réservation
Évaluation :
4
Staff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.
James Stepp
|
Expérience générale
Évaluation :
4
Service was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!
Kathryn E Hamilton
|
Réservation
Évaluation :
4
Need lights in units.
Virginia Hairston
|
Expérience générale
Évaluation :
1
over 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here
michael zimmerman
|
Expérience générale
Évaluation :
5
Great service!
Donna Johnson
|
Expérience générale
Évaluation :
5
Easy to work with
Brenda Barrett
|
Expérience générale
Évaluation :
5
storage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you
Carol Kinsey
|
Réservation
Évaluation :
3
S.O.
KARA SIMPKINS
|
Expérience générale
Évaluation :
4
They made the wrong right. Good customer service.
SHAINA WITCHER
|
Réservation
Évaluation :
5
Great job as always!
Christopher Head
|
Expérience générale
Évaluation :
5
Thanks
WES GATTIS
|
Expérience générale
Évaluation :
5
Awesome!
muhammad habib
|
Expérience générale
Évaluation :
4
On time and truck very efficient. Did their best to please!
frances slover
|
Expérience générale
Évaluation :
1
I asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help
Robert Hock
|
Expérience générale
Évaluation :
4
Excellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍
Ronald cole
|
Expérience générale
Évaluation :
5
Great experience! Thank you!
Phyllis Thompson
|
Expérience générale
Évaluation :
2
DELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?
Benjamin Carlin
|
Expérience générale
Évaluation :
1
The uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.
Grace Wilkerson
|
Expérience générale
Évaluation :
5
The staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.
Tiffany Jordan
|
Expérience générale
Évaluation :
4
Moving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!
amina al habashy
|
Expérience générale
Évaluation :
1
Upon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.
Robin Pierce
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.