Le client n'a pas laissé de commentaire.Nina G.
Customer Reviews for U-Haul Moving & Storage at Airport
Pour nous contacter
Roanoke, VA 24017
(Off of I-581 Exit 3 W)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing, this was the best experience I have had using U-Haul. I have used U-Haul over and over again but this was far the best experience yet. From pickup to drop off was perfect.John E.
Most helpful only at this Hershberger location, I cannot say the same about others locations I've dealt with in Va so far. JD and Preston are great !!!Paul U. | Premières impressions
I like the services & the processing is quick & it is convenient location for me .PEGGY D.
Le client n'a pas laissé de commentaire.MELISSAGAIL G.
Le client n'a pas laissé de commentaire.Robert B.
The same young man checked me out Friday and back in Sunday, very pleasant with great customer service skillsBarry S.
Very pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.Larry e. | Premières impressions
Le client n'a pas laissé de commentaire.AKSHAY A.
Le client n'a pas laissé de commentaire.KEVINBRYAN C.
Le client n'a pas laissé de commentaire.sherise c. | Premières impressions
Very poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.AYANNA NICOLE J. | Expérience générale
Person helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.Katie G. | Premières impressions
U-haul personnel failed to note that one of the tire securing straps on the tow dolly was worn almost all the way through, most likely due to friction from contact with road or trailer wheel. Had to return to pick-up location to have it replaced. Personnel were very helpful in getting this done and appreciative that we corrected a deficiency that could easily have led to a catostrophic failure.MARK S.
Le client n'a pas laissé de commentaire.David R.
The Staff was all very accommodating and made a last minute transition easy and hassle freeDOMINIQUE A. | Premières impressions
Everybody was very professional and also friendly! I will definitely rent again!BRIASIMONE O.
The staff and management was great. I will use them again and definitely recommend them to my friends. Merci.WILLIAMBRUCE G. | Expérience générale
Keep doing what you're doingGORDONDAVID S.
Le client n'a pas laissé de commentaire.Michael C.
I will always use U-haulCARLO C. | Premières impressions
With the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.Terry Roberta C. | Expérience générale
Le client n'a pas laissé de commentaire.donavan a. | Expérience générale
Le client n'a pas laissé de commentaire.ANDRADIZ G.
Le client n'a pas laissé de commentaire.JACOBHAMILTON H.
Le client n'a pas laissé de commentaire.STEFANGREGORY M.
Great guys at the counter!SEAN T.
The Van had a horrible smell of cigarettes smoke.Susan P.
Le client n'a pas laissé de commentaire.Derek M.
Le client n'a pas laissé de commentaire.GORDONDAVID S.
Le client n'a pas laissé de commentaire.MARKSTEVEN N.
You're in great shape already! Your associates are very pleasant courteous and quite knowledgeable thorough with everything.Doug F.
Le client n'a pas laissé de commentaire.GARY P.
They did great work to get me a good price. Merci.RUFFUS F. | Premières impressions
J.D. and Preston was awesome they were very helpful and informative.Juanita C. | Premières impressions
Le client n'a pas laissé de commentaire.JOHNWAYNE A.
We need the company check the vehicle ready safety for customers to rent b cuz I had one time the tire is flat when I drive home & lucky I make it home if don't I m at the road night time I don't know what to do ?PEGGY D.
Le client n'a pas laissé de commentaire.JIMMYDEWAIN W.
Le client n'a pas laissé de commentaire.JAMESCHRISTOPHER H.
Le client n'a pas laissé de commentaire.TRACY T.
I drove over an hour to pick up a van, only to be told there were no vans even though I had reserved one. I then drove an hour back to pick up my load and I could have just rented a box truck in my own town. But I was notified at the last minute and had to pay twice the mileage.LUCYELIZABETH T.
Le client n'a pas laissé de commentaire.OAKLEYLAMBERT C.
Great management and staff will continue to come back. Thank you for all your help.WILLIAMBRUCE G. | Premières impressions
Le client n'a pas laissé de commentaire.JOELTHOMAS K.
Le client n'a pas laissé de commentaire.John B.
Very helpful staff member got us going on our way. It was greatly appreciated.David H.
Put a winch on the car hauler trailerROYBOYD L.
Out side dirty. Never got a final billJAMESSTEVEN G.
Le client n'a pas laissé de commentaire.Linette C. | Expérience générale
Agent very helpfulRICHARDWAYNE S.
Le client n'a pas laissé de commentaire.GRATTANHOWARD T.
Truck handled poorly - May need alignmentWILLIAMJOSEPH F.
Le client n'a pas laissé de commentaire.John P.
Went smooth except for the computer froze one time but the staff was very professional and engayand apologized for the delayJOHNPAUL W.
Hard to navigate around area with trailer, charged me an extra after hours fee even though I dropped it off in the middle of the day during business hoursCALEB T.
Le client n'a pas laissé de commentaire.WILLIAMCLYDE K.
Nothing everything was greatNicholas S.
Nothing everything was greatNicholas S.
Le client n'a pas laissé de commentaire.BRYAN H. | Expérience générale
The associate when I picked up the van was helpful and knowledgeable, however the associate when I dropped then van off was extremely flustered and looked like he was way out of his elementWilliam S.
great serviceCHRISTOPHERALLEN H.
Le client n'a pas laissé de commentaire.BRUCE P.
Le client n'a pas laissé de commentaire.David S.
Returned truck two days early with more fuel in it than the truck had in it at time of pickup. Charged $18+ for two gallons of fuel.CLARENCE M.
I made a reservation for a 26'truck for days in advance. The day before I received a phone call saying that they needed to cancel my reservation because they had no equipment available. (Where is; "guaranteed after reserved"). I asked if there was other size available and ended up with a 10'truck, it wasn't even offered to me. In return, nothing else was offered to make this right: no extra renting time, no lower fee, nothing. Bad, bad, bad!CARLOSARTURO N.
Make sure truck are clean and not smelly please.ANTOINE F.
It was a good and reasonably priced exampleGORDONIMBODEN D.
Just watched while they unhooked and no long procedure or signature requiredLUTHERABNER B.
I had a great experience with the employee who helped me, and there was absolutely no hassle.HEATHERWOLF D.
Fabulous staff! Completely smooth transaction. They had me on the road in ten minutes!MICHAEL P.
I have never rented a UHaul before but the attendant made this experience so easy and flexible! Really appreciate all her help and how kind she was.MICHAELJAMES W.
Le client n'a pas laissé de commentaire.ALISON M.
Le client n'a pas laissé de commentaire.CHARLESSCOTT C.
Le client n'a pas laissé de commentaire.Robert C.
Everything was great friendly people and very curtious.Tracie Lynn S.
Le client n'a pas laissé de commentaire.ELIZABETHANN C.
Le client n'a pas laissé de commentaire.Jon S.
Le client n'a pas laissé de commentaire.ALIMUHAMMAD T.
My scheduled and confirmed pickup time was 8:00a. I arrived at 8:15a and was met by one of the employees who asked if I was there to pick up. I told her that I was and she said, "We do not open until 9:00a." I told her that I had scheduled the pick up for 8:00a and she said, "Well, we do not open until 9:00a." I said, "Well, that sucks" to which she smirked and shrugged her shoulders. She sasked "was I told to pick up keys" and I said yes. She said they were not out yet and I asked if I could check. She once again smirker, shrugged her shoulders and drove off. When I got to the key box it was opened as if it was in the process of being loaded/unloaded. Bottom line, I had to come back at 9:00a to pick it up. I had people already at my house to help and we all had to wait. I was dealt with in a very unprofessional and discourteous manner and regardless of their position, they were the face of your company at that time. I would appreciate a call back from a supervisor since I did not receive one when I called the toll-free number Sunday morning after picking up the truck. My number is 540-521-6625DAVIDLEE S.
The cost was lower than originally expected. Good value.Mike B.
Friendly and had the arm lifters right there by the counter. I decided to try them and they are GREAT!! Even tho we were changed to different locations because of staffing problems on Sunday. It all went well.MICHAELLAWRENCE E.
Le client n'a pas laissé de commentaire.Michelle W.
Le client n'a pas laissé de commentaire.SONYA B.
Le client n'a pas laissé de commentaire.JOHNLLOYD T.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.STEPHANIEANNE R.
Le client n'a pas laissé de commentaire.STEVEN F.
Le client n'a pas laissé de commentaire.Germaine F. | Expérience générale
Le client n'a pas laissé de commentaire.Shakia E.
Nothing, y'all are doing good ðŸ‘LORNEJOSEPH G.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.GLORIAARMISTEAD S.
Le client n'a pas laissé de commentaire.DARRENANTHONY W. | Premières impressions
Something sticky must have spilled from previous user. Not really visible but floor left residue on things and was tacky/sticky to walk on. We also found the Uhaul after hours online drop-off system difficult and have not been able to use it successfully twice now.ELIZABETHPLASTER R.
Look into the way your general manager will at the melrose location handles business. I was refused service and bar from renting because will wouldn't take my card. He claimed it wasn't a major credit card. The very next day a very nice general manager at hershburger location was very helpful. Please look into the guy will in Roanoke va melrose location. Something is seriously wrong thereMICHAELCARSON S.
Le client n'a pas laissé de commentaire.Joel C.
The gentleman working when we returned the Uhaul was extremely helpful and had great customer service skills!TIMOTHY S.
Le client n'a pas laissé de commentaire.ALEXMICHAEL M.
The service was ok. The truck I rented had a maintenance issue. The fuel cap sensor said it wasn't on right but it was. I hope it gets fixed. Other than that. It was a good experience.TIFFANYRENEE J.
They did much better than the last experience I had with them.CHARLES DERON S.
Le client n'a pas laissé de commentaire.ADAMPAYNE F.
Truck was not swept out when we picked it up. Did not have our furniture pads or utility dolly had to make a second trip. Then charged us $107. more dollars on top of the $259 I had already paid.mark C.
Le client n'a pas laissé de commentaire.DELBERTLEON H.
Le client n'a pas laissé de commentaire.Devin S. | Online Move In
Good team of individuals. Very knowledgeable.CHARLTONCLARK E.
Le client n'a pas laissé de commentaire.JOHN C.
It was clean but ran really rough an had a few problems that need to be addressed such as the tire light that kept coming on an the fact that the truck ran very rough when stopped at a stop light or sign an I believe it had a bad tire cause there was a vibration while drivingCODY L.
it was a perfect rental. Person was fast friendly and attentive.JOSEPHPAUL C.
When I got there they said I had to wait, then they helped the person behind me before they helped me. They did not tell me where the entrance to the self-storage was at, so I went where there was a sign that seemed to indicate the entrance. I was wrong and they were unwilling to help me. After I got that straitened out on my own, everything else was fine.Charles S.
None.Robert H. | Premières impressions
Le client n'a pas laissé de commentaire.JAMESMICHAEL B.
Very helpful and prompt.RALPHLESTER P.
A gentleman helped me Friday evening (around 630-7) to see if a car dolly was available, a lady helped me Saturday morning (around 930-1000) to pick it up, and another gentleman who was present who I believe was a manger who gave me advice. All three was very helpful and I appreciate the service. I will use the location again.ANTWYONE H.
Le client n'a pas laissé de commentaire.WAHEED I.
Le client n'a pas laissé de commentaire.ANDREWDOW O.
Le client n'a pas laissé de commentaire.BARRY S.
Le client n'a pas laissé de commentaire.GARYRAY D.
Reserved truck with dolly. Got there and paid for truck with dolly. Opened door and NO dolly. Was told they didn't have any and that the one who waited on me should have checked his equipment. Card has not been credited back for the $7 as promised yet..... The other lady cleaning out the trucks was way more qualified and knew what she was talking about.Melissa S.
Le client n'a pas laissé de commentaire.felicia y a. | Premières impressions
Would be excellent if gate worked.donavan a. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M. | Premières impressions
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.levanda g. | Premières impressions
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.beverly m. | Premières impressions
Brandon at Hersberger, Roanoke, Va is Awesome. A 10debra w. | Premières impressions
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