A gentleman helped me Friday evening (around 630-7) to see if a car dolly was available, a lady helped me Saturday morning (around 930-1000) to pick it up, and another gentleman who was present who I believe was a manger who gave me advice. All three was very helpful and I appreciate the service. I will use the location again.ANTWYONE H.
Customer Reviews for U-Haul Moving & Storage at Airport
Pour nous contacter
Roanoke, VA 24017
(Off of I-581 Exit 3 W)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.WAHEED I.
Le client n'a pas laissé de commentaire.ANDREWDOW O.
Le client n'a pas laissé de commentaire.BARRY S.
Le client n'a pas laissé de commentaire.GARYRAY D.
Reserved truck with dolly. Got there and paid for truck with dolly. Opened door and NO dolly. Was told they didn't have any and that the one who waited on me should have checked his equipment. Card has not been credited back for the 7 $as promised yet..... The other lady cleaning out the trucks was way more qualified and knew what she was talking about.Melissa S.
Hire more folks like Monet!!! She was efficient, highly capable and just an all around asset to U-Haul. She had everything well in hand, from servicing customers to helping train the other employee working yesterday.It was a busy Saturday and Monet made our experience easy and pleasant - and having used U-Haul as much as we have in our lives, which is A LOT - that's not something we have said about our experiences.KEITHALAN O.
Make sure they can log in and/or call to extend time. I entered my name and phone number online and it wouldn't accept me, and I called and was told it was a 62 minute wait time. I needed to extend my time by less than an hour and feel like I should've just kept the truck another night seeing how I got charged another whole day. That just doesn't seem fairâ€"- because I couldn't notify anyone.PHILLIPCHARLES J.
Le client n'a pas laissé de commentaire.LENNONGABRIEL M.
Le client n'a pas laissé de commentaire.Daniel B.
The service was great , the worker were very pleasant tand polite. Check-in quick and easy.BILLIEJEAN B.
Le client n'a pas laissé de commentaire.WILLIAM L.
Le client n'a pas laissé de commentaire.Diane F. | Expérience générale
Le client n'a pas laissé de commentaire.Terri B. | Premières impressions
Awesome experience. The best associates ever!ROGER R.
Be sure that the Website is up to date with the sizes available on storage units.TERRI B.
I saw one employee sitting behind the desk working with a customer. She shouted just park the vehicle and leave the key in it. We'll check it in later. Then I was charged for a measely 6 miles over @.40 per mile because I had to go put gas in the unit before the return. I returned it 21 hours early with more gas than I started out with.paul S.
The 1/4 full tank was an issue â€" used to be full tank . That was easier as I didn't have to rush find a good gas station with affordable gas Also , leaving van overnight in store via Internet was NOT as easy as you said !!! My phone could not direct me to â€œ location â€œMAUREEN A.
Le client n'a pas laissé de commentaire.ROGERTODD H.
I ordered 10 furniture pads and did not check the back of the truck before I left. When I got to my destination to move a bedroom set there was no furniture pads to cover the furniture. I was very disappointed. I let them know the next day and was reimbursed the cost. That still didn't help me in moving the furniture.LINDAGAIL C.
The employee on duty was swamped and really could have used some help.DONNA H.
Le client n'a pas laissé de commentaire.Ralph O.
Truck could be cleaned much better, I have very severe allergies to cats and I could smell that who ever had the van before me had cats. But the customer service is excellent and everyone there is friendly and goes out of their way to take care of the customers.NICOLEANNETTE K.
Attitude of manager was more pleasant this time. The lady and the younger employee were extremely nice and cheerful.VIRGINIADIANNE H.
Hire more people so they can answer the phone before being automaticly forwarded to another store!james M.
A more pleasant attitude from the male manager when it comes to what he discussed with the customer at time of rentals and what wasn't discussed.(Brandon)VIRGINIADIANNE H.
Have more people like Brandon Cummings!Alyson H.
The spring for the roll up door was broken and was difficult to raise and lowerBruce Z. | Expérience générale
several reflectors on trailer were loose or broken one front wheel strap was jammed and not adjustableJAMESDAVID M.
For reference. I did the mobile pick up option. Myself, wife, mother in law and son get there and pull in. As I pull in there are no seen indication markers on where to park. This bitch or excuse me agent/worker comes walking over and points and says, customer parking is over there and I won't be able to help you until 9:30. Its 8:45, i replied with ok well I'm doing a mobile pickup. She says ill still have to get your keys but whatever and walk off. See the part that pissed me off is that if I would've done her like that I would have been a racist, bigot, and anti any other pro noun. All I wanted to do was rent a truck as hassle free as possible. Uhaul reps still haven't responded to my email and good luck calling.William E.
I had to wait for about 30 minutes after I got there because there was only 1 employee there and he had five customers and me so the wait time could be improved.ANTHONY R.
There was no access to On-Line check in at this location. Customers should be made aware of that before going through preparations for that. On the other hand, the employee at the counter was very efficient and courteous when checking me in.NEIL D.
This was the best part of my experience.TAMMYLYNN F.
Hello! The manager of this location argued and corrected the gentleman who was assisting us. She was not friendly toward us; rather combative toward him and ignored us. 1) The cargo van we rented was only used to move boxes and tubs of clothing and dishes. The interior windshield and cab seats/as well as the cargo floor were dirty, but it worked for a quick move across town. Also the exterior was bug splatted like crazy. We did not complain, as we were only moving boxes. And with the manager denying the employee the ability to rent us anything else.... we took it considering, she had a bad attitude toward everyone. This was a 82 $total daily rental we returned early... and did nothing but move boxes in... and she tacked on a 25 $cleaning fee on our emailed invoice. Clearly she's not conscientious enough to care about the renter and clean it Before renting itâ€"yet randomly tacked on a â€œfeeâ€ to increase her bottom line which was NOT valid. 2) Rather than keep the vehicle 24 hours, we returned it at night to drive our own car home. We sat in the Uhaul parking lot and tried 4 times to use the after/hours cell phone return, but the app would not recognize our location... so we could not proceed. We returned it and emailed the Manager of this location at that time to ensure she knew mileage, time, gas was full, and explained this issue. We gave our phone number. She did not call to discuss this, or we would have gladly come back to Her location in the morning (We had 14 hours left on the rental) had we known it was a problem. We were charged an additional 20 $for this. So 82 $rental became 127 $. Clearly a money grab. We used UHaul for a 700-mile move) not just 56 miles like this one) 2 times in the past month and never had these issues. Shady. We'll NEVER rent from this location again.TIMOTHY S.
Le client n'a pas laissé de commentaire.COLINANTHONY J.
The only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.Terri B. | Premières impressions
My only complaint is that the dollies and furniture pads I ordered weren't in the truck when I came to pick it up. I was doing the pick-up via the app for 6:30 AM, which was before the store actually opened. Luckily, an employee happened to come in around 6:45 and was able to get that equipment for me.Jacob L.
Le client n'a pas laissé de commentaire.AYESHACHANTAY H.
Awesome customer service couldn't get any better, very informed, and professional service!Brandon H.
I was a few minutes late picking up my van. The sales rep. was very angry and said "you've gotta be fucking kidding me" I said we can do this tommorow but he said lets do it now. He unlocked the door and slammed it open so hard I'm surprised the glass didn't brake. The install was substandard as well.Raymond P.
Le client n'a pas laissé de commentaire.Adrish I.
I felt like I was over charged and I filled the tank back up and they reported some was missingkianna H.
Le client n'a pas laissé de commentaire.Russell A.
Le client n'a pas laissé de commentaire.William L.
Return was quick and easy.Teresa G.
Le client n'a pas laissé de commentaire.CHARLES C.
Le client n'a pas laissé de commentaire.Kris S.
Le client n'a pas laissé de commentaire.VERICKTENOSO B.
Le client n'a pas laissé de commentaire.ANDREWDAVID W.
Le client n'a pas laissé de commentaire.CARLANDREW M.
There was no way to check in online where I dropped it off in the overnight box and they still charged me a convenience fee.JESSICA MARIE R.
Current staff don't handle online check ins very well and parking lot is not accommodating for customers.Ransome E.
I was charged a fuel fee after putting gas in the truck. It was on the same line as it was when I picked it upERINMICHELLE P.
It was very busy Sunday morning on Aug 22nd. I didn't catch the ladies name, but she was excellent. She was very patience, and handled everything in a professional manner. I would definitely come back to this location.DARYLLEE M.
Education for people that deal with the public. How to simply say I messed up instead of trying to find reasons the customer caused the problemKenn B.
The person that assisted me was nothing less than absolutely fantastic. He was friendly attentive and very pleasant.MARSHALLBAYLY K.
The truck I rented only had 2300 miles on it, and it was absolutely nasty filthy. How can such few miles get that dirty and no one from U-Haul clean it for the next customer? It was sticky to the touchâ€"apparently, spilled soft drink was everywhere. The vehicle had not been vacuumed either. Bugs were all over the windshield. It had a no smoking decal in it, but it reeked of cigarette smoke. We had to clean it ourselves to be able to use it. What a disappointment. I rented an auto transport for the first time, and the U-Haul attendant was useless. He denied having any knowledge of how car tie-down should work, despite the fact the he had just hooked up the trailer to the truck. He obviously lied. We were left to fend for ourselves to tie down the car appropriately. I expected *much* better service from a national rental chain.JONATHANPAUL S.
Need a bigger lot.THOMASBRUCE H.
Le client n'a pas laissé de commentaire.Phil G.
Le client n'a pas laissé de commentaire.THOMASWAYNE A.
Truck was dirty but the truck ran great! Loved the truck. Was a very enjoyable ride. The staff were excellent! It was a wonderful experience.SANDRAFAY C.
Le client n'a pas laissé de commentaire.GEORGEMICHAEL P.
Le client n'a pas laissé de commentaire.michael a. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTOPHEREUGEN B.
Le client n'a pas laissé de commentaire.PAMELAEYVETTE F.
Le client n'a pas laissé de commentaire.PAULWILLIAM F.
Only one person was working so it took a minute to fine him. However once I did he told me where to go, unhooked and checked the trailer, and sent me on my way. The whole process took less than 5 minutes.Eric E.
Although I had a reservation booked weeks in advance, the worker sent me to another location because his didn't have a tow dolly on hand. I went to the other location that he said had the tow dolly according to his computer, but they didn't have it either. I ended up getting the moving truck without the tow dolly. When I told the worker that the key to the lock is missing, she said that they lost it and that I would have to purchase one. I was very disappointed in the service at both locations.KHOITRUNG N.
Have at least two people working reach each shift.ALWYNMIQUEL D.
Le client n'a pas laissé de commentaire.Pam H.
Le client n'a pas laissé de commentaire.JOHN H.
Waited 45 minutes for person to return to the desk from getting snacks across the street. She then complained about her day (10:30 in the a.m.) She finally told me where the van was parked and she would meet me outside with the equipment I rented and contract. After 20 minutes of waiting around, going back inside and not finding her, decided to get on the road in a van that smelled like cigarette smoke. Returned the van and couldn't use the return website so got charged 20 $for bringing the van back early. Awful experience and will not rent from this location again.LINDACHRISTINE D.
The lights on the 5X8 trailer came on when the car's headlights came on, but did not show braking or turning. I did not discover that till after I left the pick-up lot and drove 900 miles worrying about it. I actually dont know if they were working as intended, but no brake lights made me very nervousJAMESMERRILL S.
Give The employee a raise because she did the absolute best she was polite, fast and had great communication and didnt have a issueBRADLEYWAYNE E.
This was the worst experience of my move. Get people to answer the phones and more delivery drivers.Robert H.
More employeesDAVIDLEE S.
Le client n'a pas laissé de commentaire.William L.
Polite employees would have been welcomeDiane F. | Premières impressions
Le client n'a pas laissé de commentaire.JARVISLAMAR M.
This location does not answer the phone and has the phone forwarded to a call center. This does not help when you need to speak to the person at the location.JEFFREYSTEWART B.
Le client n'a pas laissé de commentaire.TINAMELLISSA S.
Stronger zip tie on dolly. Broke in transit and now currently fighting over my bill. Turned in furniture pads after realizing the charge was per day. Still charged despite returning them within an hour of rental. Informed initial request I didn't want a dolly, still equipped. Placement of dolly leaves it very susceptible to being knocked around by placing items in truck. Customer service was almost non existent poor at best. Long wait times for phone calls. Long delays in email responses. Highly not satisfied. Will not recommend to others and will go out of my way to inform others of the experience. Penske was a much better experience from my previous move. Truck size is deceptive, length includes mom's attic rather than a full size area.JOHNMATTHEW D.
Le client n'a pas laissé de commentaire.BRIANPHILIP S.
Le client n'a pas laissé de commentaire.ALLENRAY C.
I was charged for an appliance dolly that we did not receive! 10,00 $!!! When attempting to make an online reservation the app keeps adding things I didn't want and I voiced this to the attendant who had no response, but a woman behind me in line had the same problem??? I want a refund!Delores G.
Le client n'a pas laissé de commentaire.felicia y a. | Premières impressions
My service rep was awesome! Great job.DAVID P.
Le client n'a pas laissé de commentaire.CHLOECECILIA S.
An outstanding, organized and professional site and process.Floyd L.
Le client n'a pas laissé de commentaire.SEAB T.
Le client n'a pas laissé de commentaire.RONALDWAYNE L.
Le client n'a pas laissé de commentaire.MICHELLELEIGH H.
Le client n'a pas laissé de commentaire.RYAN J.
Le client n'a pas laissé de commentaire.WILSONGARY H.
Le client n'a pas laissé de commentaire.SHEREEANDERSON M.
Le client n'a pas laissé de commentaire.DOUGLAS M. | Expérience générale
Le client n'a pas laissé de commentaire.Paul M.
Make sure trucks are in shape, the truck wasn't align, A/c barely work, brakes was bad, squeecking and Jerkin steering wheel.I was charge for pads that I didn't ask for, was already in the truck. We didn't use them because the bag was saying 6 pieces and only have 4 blankets. I return the truck at 12:20, they just tell me to park it and leave the keys in it. Nobody inspect the truck front of me and now the said I turn the truck in at 12:49. I have a receipt of the gas station across from them when I put the gas in the truck and then return it.MARIADE LOS ANGE O.
Le client n'a pas laissé de commentaire.GERALDWAYNE S.
Le client n'a pas laissé de commentaire.Kelvin P.
Le client n'a pas laissé de commentaire.Ray M. | Online Move In
Not charging a 20,00 $ late fee when equipment is returned on time.MARKCRAIG O.
I was charged an additional 40 $even though I was asked to take truck to another drop off location. The keys were accidently locked inside the truck for 6 hours on Friday July 30th before departing the start of the trip. Roadside Assistance was of no help in resolving the problem as they wanted 175 $extra to get the vehicle unlocked. This is why I was 2 1/2 hours late getting the truck back and cost me another 44 $. I am not happy.GARYLESTER H.
Please don't assume everyone uses their phone for business and is connected to internet. Be able to help older customers who are not tech savvy and do not use their phones for text links.JACQUELINEANN P.
I was charge 100 dollars extra, money no problem but the white guy was working there was very rices I knew he was a manager. I hope uhaul send this guy back to school. Thanks FarshadpopalFARSHAD P.
We were very pleased with the agent who assisted us. He was great!David J.
Le client n'a pas laissé de commentaire.DAVIDFRANKLIN Z.
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Brandon C is THE ABSOLUTE BEST!!! I'm Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!Laura C. | Expérience générale
Le client n'a pas laissé de commentaire.MICAHEL B. | Expérience générale
Le client n'a pas laissé de commentaire.Laura C. | Premières impressions
I found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.William L. | Expérience générale
Would be excellent if gate worked.donavan a. | Premières impressions
Le client n'a pas laissé de commentaire.Harry M. | Expérience générale
Le client n'a pas laissé de commentaire.Neama S. | Premières impressions
Brandon, the manager, was very organized, cheerful and helpful.William L. | Premières impressions
The 5x10' storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra 10 $get the 10x10' unit if you have larger furniture.Harry M. | Premières impressions
Le client n'a pas laissé de commentaire.Oliver G. | Expérience générale
Lost a lot of items because of rst infestationRuth T. | Expérience générale
Le client n'a pas laissé de commentaire.Gregory T. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL M. | Premières impressions
Second time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.judy s. | Expérience générale
Best uhual experience I have had in my life. Thankful it was painless.Oliver G. | Premières impressions
Le client n'a pas laissé de commentaire.KATHLEENPATRICIA M. | Expérience générale
Le client n'a pas laissé de commentaire.HARRY T. | Expérience générale
Le client n'a pas laissé de commentaire.Allison J. | Premières impressions
Very convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.Kathryn K. | Expérience générale
The price does not match the qualityJustin L. | Expérience générale
Friendly staff. Brandon is great!tiffany d. | Expérience générale
Mice came in my storageDaphne C. | Expérience générale
Le client n'a pas laissé de commentaire.Donna H. | Online Move In
Every time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.levanda g. | Premières impressions
Le client n'a pas laissé de commentaire.KATHLEENPATRICIA M. | Premières impressions
Moyencharles s. | Premières impressions
Customer services and promptness was very good.dwight b. | Premières impressions
I was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.beverly m. | Premières impressions
Brandon at Hersberger, Roanoke, Va is Awesome. A 10debra w. | Premières impressions
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