The van was amazing. Had all the bells and whistles lol. The ride was comfy. Thank you.
Kallista L.Customer Reviews for U-Haul Moving & Storage at Airport
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Convenient location to where I needed to move stuff. Truck was ready as promised but the two flat rolling movers were not ready so if I went after hours I would not have had.
Morgan D.UHaul overcharged me for an additional month and Joshua Davis issued and refund. The problem is that Josh issued $269,85 credit back on my account, but the overchage was was for $286.86. I've emailed him twice with no response. I spent ~$10 000 in UBoxes in the past 6 months. Maybe you should hire people that communicate a little bit better. Other than being overchared and dealing with Josh, I've had a relatively good experience.
Jack S.Very quick & efficient check in
CHARLIE M.Very friendly, knowledgeable and helpful.
Francis L.Terrible experience all around, my ubox was lost and then late. Delivery scheduled 4 times, 3 cancellations for no reason and late on the 4th try. I asked for call recordings, I never received them. I file a "customer action claim" and never heard back from anyone. I was charged an additional month of storage the day after the ubox was picked up that had to be refunded. I will definitely be discouraging use of uhaul service from here on.
Janelle S.Seems very expensive for what we did
John V.I'm waiting on uhaul to answer my email. I returned a trailer a day early. I email the location that night. I received the invoice for two days. I emailed uhaul again and I have not heard anything back yet. The service at the location was great, but your email response team is lacking.
George T.Excellent service à la clientèle. Trailer was in good condition. Pick-up and drop-off were very quick and easy.
Julie L.Customer service rep was very helpful and busy. Did a great job getting all of our rentals out the door.
Troy S.Professionnel
DAVID C.Joshua Davis was the manager at this location and WOW!!! WHAT OUTSTANDING CUSTOMER SERVICE! When we first pulled into the location for a storage facility and to drop the Uhaul, we noticed the lot was very well taken care of. All equipment on display for efficient service for whatever need/s you may have. We also saw employees in the front over-hang: Uhaul return, with the gates up on equipment already returned, washing the inside of the cab with soap and water. I was planning on doing mobile check-in however was having issues. Joshua saw us having issues & immediately spoke up and asked if we needed help. I expressed that I needed it done quickly (due to Uhaul return time and having to unload a 26' truck) that's why I opted for mobile check-in. He stated he could do it quickly. He got all information needed, was more than polite and professional, & we received a free lock for storage as a promotion. I expressed to him that Uhaul had made several statements regarding my reservation that was EXTREMELY misleading and could have resulted in a large amount due at the end of truck rental (I was told by a representative that ALL reservations were for 2 days, 275 miles-this ended up NOT being true. I was later told by another representative that the miles given are calculated based on distance from point A to point B and then a mark-up of 10-15 % on top of that. Therefore, each trip would obviously be calculated differently. I should've just put some thought into this. We were also told by a representative that the drop-off location, even though specified on my rental agreement, didn't matter. That I could inform my PICK-UP location that I was unsure of where I needed to drop it-relocating from another state and didn't know the closest drop off point. This also was NOT true and the same representative that told me the correct information above, also informed me that I could incur additional charges if dropped at a location not specified. He stated, I would need to speak to someone in scheduling to change the drop-off location.) On moving day, I had to do this! So frustrating to have been proactive, but be misinformed and have to handle 'more' business. We also rented a storage unit. My initial rental date was for 04/10/2022. I was informed by the first location that they no longer had units available, AT ALL. This is when I called THEM to inform of an arrival time. They did reach out to other facilities to find us a storage unit. We got another unit close by but for a smaller size on 04/11/2022. We also needed a 2nd unit when we started unloading and Joshua got us another unit, side by side to our first unit for convenience. This kind of thinking is what creates customer relationships and continued business. I'm so glad we ended up at THIS location!! All employees were professional, efficient, handled all customers in a very quick manner, with a smile, and I even heard Joshua greet one of the customers, by name!!!! Such a pleasant group and above/beyond the best Uhaul place Ive ever did business with. We appreciate all your help Joshua! You were amazing. Your staff was amazing. The place had great energy! Your company/personal store had a feel of good company culture! You ROCK AND IM SURE, DESERVE A RAISE! A.W.
APRIL W.Aucun
Joseph B.Service your vehicals
kelly Z.Have been over charged two with your store yesterday I used the truck for just 2 hours 30 minutes and I was charged for using it for 2 days. This us second time that is happening
Kazeem A.They're always kind
YVONNE J.Was told we could return the trailer to a different location. Was not the case and was disappointed to have to go back out of the way.
VICTORIA E.Horrible experience. Moved my reservation AND pickup time to new location with no notice. Drop off time changed in the move so I verbally said my drop off time had to be the same as originally contracted. Got a email statement and they charged me for two days, not one and for equipment (dolly) rental which I never asked for or used.
Harold M.I had very bad experiences with this Uhaul. Hours were convenient for customers but service not so well and my storage unit had a leak for months, notified the former manager Brandon when he was still on duty about the leak but it was never fixed! Then they raised the monthly rent due and still didn't fixed my storage issue but they managed to have more new storage units put up in the facility where it's supposed to be well lit with the 24 hour access offered but it's not well lit at all!!! Will never return to this location if I ever need another storage, very bad customer service !!!!from a very disappointed customer who rented this storage unit for more than 3 years !will tell my friends and family also to not to go to this one!!
Chia L. | Expérience généraleThe people at the Hwy. 150 office are awesome!!! A lady called me from the hwy 21 office from a number that comes up town and country I think and she was extremely rude! Thanks to Marshall ( I think was his name ) my experience was great! He's the reason I would recommend the hwy 150 location! The lady there that day was very nice too! Nice, friendly people at that location!!!!! I highly recommend that location as long as those people work there!!!
Kimberly R.Was in a hurry to move across the US had reservation for 3 monthes got there they didn't have 10 ft truck had to get 15 ft I was disappointed
bruce H.All Good no problem
Herny D.It was a little confusing where to put the truck to return it. There was already a line of trucks in the return area and joining the line would have blocked other spaces and trucks.
Patricia B.Great experience
Jim J.I had a great experience at your Williamson Rd location. Merci
Brenda w. | Premières impressionsThe customer service at this specific pick up store was exceptional.
Kemberly C.The person I picked the trailer up from was EXCELLENT! The service provided really was a notch above the rest. It was just the way that they interacted, they were quick, efficient, yet personable.
REBECCAVAL O.The van was essentially clean, but had a strange, strong odor. Also, the stereo system has functionality issues. I made a video the day we picked up the van. It switches from radio to auxiliary input even though nothing is plugged in, and does it frequently.
JENNIFER S.Monique was very helpful and friendly.
Barbara W. | Expérience généraleThe system dropped out my quoted price when I requested info on dropping off at a different location. Waited to get corporate to fix the issue to give me the quoted price from my reservation at the original destination.
Daniel B.Did the automated check-in since the on-site attendant was busy. But he was friendly and helpful otherwise, and instructed me to leave the key in the car rather than put it in the drop box. Lots of activity, trucks, and well lighted. Clearly a major drop off point.
Timothy J.Make sure truck is full of gas
MOIRCLIFFORD E.The number of miles allocated from the pickup to drop off points was insufficient. Both the time and distance estimates were too short. It is unrealistic to expect to load a 26 foot truck, travel a couple of hundred miles and then to unload the truck in two days. It was barely possible in three days. And enough mileage needs to be allocated to handle detours, travel to the loading point from the pick up point and minor travel deviations such as eating or checking into a motel for the night.
MICHAEL F.Employee that greeted me upon arrival was very polite and professional. Management material if not already
James R.Customer service was amazing!
Kayley B.More than one person working
George T.After reserving a $39 truck, I was charged $137 at time of rental. I questioned the discrepancy and was told I was paying for a one- way rental. I explained that this was a local move where equipment would be returned to the same rental location. I was told this was a ‘revenue enhancing' scheme by the manager. This is ‘bait and switch' and it is illegal. I have used your services for years for endless college moves, but this experience will heavily factory into my next rental choice.
Domenic C.Check the equipment to make sure it functions properly to avoid the next customers can use it properly.
MELODYBLAKE R.Everything was perfect
DIANEJUNE H.Bad experience money wise and non professional Not likely 2 use U Haul n future
CAROLEPETERS C.Continue customer service.
JEROMEKIRKMAN H.Kid did a great job
TIMOTHYEDWARD S.Rien
BRENDAJOYCE S.I will never do business with uhaul again in my life .the costumer service is rude and disrespectful .An my money was being taking with out my Authority.I would not recommend uhaul to anyone due to that reason alone.Thanks and Goodbye #NEVERAGAIN
KEISHANICOLE G. | Expérience généralePLEASE!! STOP FALSE ADVERTISING VAN RATES!! Get rid of $19,95 on vans and ads and say the truth: almost three times that amount for a day.
LEEMCGEE F.I DIDN'T RENT ANYTHING!
HILDAR S.Absolutely nothing...this is an excellent location. Le service à la clientèle était génial. Both of the gentleman that checked me in & out were awesome.
Tanya C.I received moving equipment that I did NOT request and was charged for it.
WENDY J.The only downside to this location, is the lack of space, inside and out . The people have always been great.
John K.I have been here several times and always had a good experience.
GORDONIMBODEN D.I was a bit surprised that no one mentioned the hazard of snow piled on top of the truck box. I would have expected the dealer to clean the trucks off after a snow. It had been 3 days since the snow fell, and it was now a hardened ice on top. I had to climb up there myself, break it up, and sweep it off. Otherwise it could have blown off on the interstate and done serious damage.
DAVIDANDREW E.Most helpful only at this Hershberger location, I cannot say the same about others locations I've dealt with in Va so far. JD and Preston are great !!!
Paul U. | Premières impressionsVery pleasant and helpful staff. Move in was easy, also returned equipment to this location and all went well.
Larry e. | Premières impressionsVery poor customer service. Very poor communication Will not go above or beyond for customer Will make customer spend money when they don't have to. Do not have trust in customer and favors different types of customers. Will never use this service again after I gave them over 2000 in the last few months for Trucks, Storage and more.
AYANNA NICOLE J. | Expérience généralePerson helping me was so friendly I left telling my husband how awesome they were. It's unlike any other uhaul location I've been too and I was in and out not like what I remembered when I've gotten a storage along time ago and it took forever , I have 4 kids and time is so valuable to me.
Katie G. | Premières impressionsThe Staff was all very accommodating and made a last minute transition easy and hassle free
DOMINIQUE A. | Premières impressionsThe staff and management was great. I will use them again and definitely recommend them to my friends. Merci.
WILLIAMBRUCE G. | Expérience généraleI will always use U-haul
CARLO C. | Premières impressionsWith the exception of one glitch when we paid our rent and it didn't get recorded, so we were temporarily locked out until they could correct their error.... Other than that they were great.
Terry Roberta C. | Expérience généraleThey did great work to get me a good price. Merci.
RUFFUS F. | Premières impressionsJ.D. and Preston was awesome they were very helpful and informative.
Juanita C. | Premières impressionsGreat management and staff will continue to come back. Thank you for all your help.
WILLIAMBRUCE G. | Premières impressionsNone.
Robert H. | Premières impressionsThe spring for the roll up door was broken and was difficult to raise and lower
Bruce Z. | Expérience généraleThe only issue was I reserved a unit online and when I got there to pay I was informed that they could not give me the size that I reserved so I had to take a smaller unit which is an inconvenience but I will have to make it work.
Terri B. | Premières impressionsPolite employees would have been welcome
Diane F. | Premières impressionsBrandon C is THE ABSOLUTE BEST!!! I'm Deaf and he went out of his way and above and beyond to help me!!! I recommend this location and none other!!!
Laura C. | Expérience généraleI found everyone I encountered at Roanoke Airport U-Haul to be cheerful, polite and helpful.
William L. | Expérience généraleWould be excellent if gate worked.
donavan a. | Premières impressionsBrandon, the manager, was very organized, cheerful and helpful.
William L. | Premières impressionsThe 5x10' storage units are difficult to access. Although everything fit, it was challenging to get the sofa fit. For the extra $10, get the 10x10' unit if you have larger furniture.
Harry M. | Premières impressionsLost a lot of items because of rst infestation
Ruth T. | Expérience généraleSecond time I've used Uhaul for a storage building and would definitely use again. Clean units, helpful staff, easy access. Would definitely recommend.
judy s. | Expérience généraleBest uhual experience I have had in my life. Thankful it was painless.
Oliver G. | Premières impressionsVery convenient and easy access to my apartment, due to moving to a house is the only reason I no longer need storage.
Kathryn K. | Expérience généraleThe price does not match the quality
Justin L. | Expérience généraleFriendly staff. Brandon is great!
tiffany d. | Expérience généraleMice came in my storage
Daphne C. | Expérience généraleEvery time I get Mr. Cummings as my representative he is very kind and polite. He is always courteous to me.
Levanda G. | Premières impressionsManagement and employees are always helpful, quick as can be expected while keeping accuracy.
Doug P. | Expérience généraleMoyen
charles s. | Premières impressionsThe only annoyance was the key fob would not work. I changed it out and the new one worked for one day, then stopped. That is very inconvenient when trying to access storage after hours.
Amber M. | Expérience généraleBrandon is the best
Ashley C. | Expérience généraleService was outstanding!
WILLIAM G. | Expérience généraleThe owner was no nonsense and very helpful.
Matasha C. | Premières impressionsLove the place and staff
CLARISSA H. | Expérience généraleCustomer services and promptness was very good.
dwight b. | Premières impressionsI was only customer there and another man came in behind me. Fast, friendly service. I rented a much needed storage unit!! Questions answered and I was on my way!! Thank you so much.
beverly m. | Premières impressionsi love it
Jason P. | Premières impressionsVery helpful and knowledgable staff. The storage runnings were wonderful I rented a 10×10×10. Thank you uhaul. I like where there is a free month of storage with a uhaul rental
Harrison M. | Expérience généraleI couldn't be happier!!! Staff is great, helpful, and I recommend this place to everyone. Thank you!!
Joseph B. | Expérience généralePricing was high enough I had to move.
Jim W. | Expérience généraleBrandon at Hersberger, Roanoke, Va is Awesome. A 10
debra w. | Premières impressionsManager was rude and less then professional. He needs a course in customer service. You don't rent a storage facility and make the customer wait 30 minutes before coming to unlock it. More but no roo.
doug n. | Premières impressionsThere super nice people that work there,an very Accommodating to our needs
Mary H. | Expérience généraleConvenient and friendly staff. Helpful with questions I had etc. Would use them again for sure.
Frank H. | Expérience généraleThey was great and help me to the fullest of their ability
Preston E. | Premières impressionsI had a problem when the U Pak box was received by me in Cape Coral,FL one hinge was completely loose, couldn't get the door shut. I had to repair,it.When it arrived the whole side was loose.
jim b. | Expérience généraleCourteous service and well maintained facility.
JAMES W. | Expérience généraleI felt good leaving my furniture, possessions and memories in the U-Haul storage facility for the year. I would do it again.
Gary D. | Expérience généraleEverything went well, staff friendly, service good. Only consideration if Ubox is for outside storage, despite being under cover, many of my items got moldy. Everything cleaned up well.
Deborah P. | Expérience généraleThey were nice and kind they help me with any problems show me how to do the card key they took real good care of me
Leroy S. | RéservationStaff were very friendly and helpful,but I had to go the facility to get questions answered. Anytime I called they did not answer the phone. I wanted our U-Box picked up early, but no answer.
James S. | Expérience généraleService was good though our storage unit was not ready for us. We had to wait while the unit was cleaned. If our needs ever require us to rent a truck again, we will come back to this location !!
Kathryn E H. | RéservationNeed lights in units.
Virginia H. | Expérience généraleover 2000 bucks worth of tools stolen out of here ,weather or not the video shows or not is to be seen soon but id never go back nor recommend anyone here
michael z. | Expérience généraleGreat service!
Donna J. | Expérience généraleEasy to work with
Brenda B. | Expérience généralestorage unit not working-another unit (larger) was provided instead at same cost-also, provided a dolly at no charge. thank you
Carol K. | RéservationS.O.
KARA S. | Expérience généraleThey made the wrong right. Good customer service.
SHAINA W. | RéservationGreat job as always!
Christopher H. | Expérience généraleThanks
WES G. | Expérience généraleAwesome!
muhammad h. | Expérience généraleOn time and truck very efficient. Did their best to please!
frances s. | Expérience généraleI asked them to help me unload which would have taken about a half hour. the manager said ok when his next person cam in and then went home and didnt help
Robert H. | Expérience généraleExcellent service and staff were well trained Will use your service again in the future 👍👍👍👍👍👍👍
Ronald c. | Expérience généraleGreat experience! Thank you!
Phyllis T. | Expérience généraleDELIVER WAS DELAYED BY 3 DAYS WITH LITERALLY NO EXPLANATION. The person who actually delivered it was nice, but WHAT THE HECK on delaying by 72 hours?!?
Benjamin C. | Expérience généraleThe uhaul storage unit had fiberglass lining hanging down blowing on everything. The maintenance staff refused too fix it. I waited a hour hour. Per the management all the units have lining hanging.
Grace W. | Expérience généraleThe staff at this U-Haul facility were absolutely wonderful. I had my things in this storage location for about 9 months and they were in pristine condition when I took them out this weekend.
Tiffany J. | Expérience généraleMoving and transition are very stressful occasions. I believe I was a "special case" as I was really confused and stressed. process.The manager and staff took good care of me!!
amina a. | Expérience généraleUpon moving my belongings out of storage I witnessed cockroaches. I didn't have cockroaches before moving in. I tried to call the office many times and the number was unavailable.
Robin P. | Expérience générale