Front deck was helpful and hospitable.
Adam PCustomer Reviews for U-Haul Moving & Storage at Alma-Plano
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Whole experience was just great!
Lloyd SSuper easy and friendly staff.
LORNE GExcellent customer service from the kid at your plano location. Parker rd and alma
GERARD HUhaul rental truck had cockroaches in the back and alignment was messed up
MICHAEL VFriendly and efficient
JOSEPH MGreat place to Storage your items
MICHAEL S | Premières impressionsThe staff were knowledgeable and helpful throughout the whole process.
Brianne SNothing Brandi was amazing and very helpful in Plano Texas off Alma drive. Made the whole process easy and smooth. Give her a raise.
CHARLES MAccess to enter is a complicated process.
Cardboard P | Expérience généraleThank you!!! Good experience. Awesome customer service!!!
DAVID MGreat service. Great customer service.
GEORGE Lvery efficent. They got me in and out quickly which I really appreciate since I was running late to pick up the Van..Thank you. You staff was very courteous and easy to get along with. Nick Druga
NICHOLAS DAwesome service!
HECTOR TGood service. Keep it up
Zafar BLe service a été excellent.
GREGORY SGreat service great equipment.
GEORGE LThis location seems well-managed! Super easy/quick for me to pickup my moving truck on a Saturday morning. (They have convenient hours too.)
Jeffrey CExcellent experience and very quick and simple drop off process. The clerk was very accommodating in that; while they were assisting another customer and waiting for a specific screen to load on the computer, the clerk saw me come in, verified I was returning and accepted my keys on the spot allowing me to essentially walk in / walk out in under a minute without interfering with the customer being helped out at the counter. I received my final receipt in a timely manner and without issue, great job by the staff at the Plano location.
DAVID KTroy was very helpful and professional! Top notch service all around! Highly recommend this place!!
DANIEL CWent less of a distance and same day return with a U-Haul from Lewisville but paid $100 less. Still don't understand why it was so much higher
Dayleon DI was shocked at the first month free. It could not have come at a better time for us. I am so so grateful! Thank you thank you thank you thank you thank you thank you thank you thank you thank you and may God bless U-Haul!
Celest H | Premières impressionsI returned my truck same day and staffed thought truck was still out 3 days after
Ahmad KThe female worker who worked Monday, was very sarcastic and rude. Better clarification on charges.
Lorenzo MI highly recommend this place. The staff were always helpful. The facility was always safe, secure, and clean. When I moved 500 miles away I was comfortable leaving everything in the storage unit until I had room and time to move it. Thank you for all your help.
Ken M | Expérience généraleTroy was very helpful and accommodating!
Winston J | Premières impressionsMy experience this time wasn't very pleasant with uhaul truck rental and storage. I had to drive out of my way to pickup a truck which delayed my moving process. I was given wrong info via phone to access my storage so had to wait another day before accessing my storage unit. But when I got there the storage was full of another tenants items so instead of waiting after the worker said it would take about 20 minutes to clean out I just got another storage. I was cool with that but the fact that no kind of discount was offered from storage for my ongoing troubles.
Latonya J | Premières impressionsThis was my first experience with public storage and overall it was fine. They did seem to have problems getting billing correct some times. The lighting by space#2901 was not the best.
bonita r | Expérience généraleStaff is fantastic!
katherine b | Expérience généralePlease consider adding better lighting. It's very difficult to safely climb around a storage with insufficient lighting. In fact, it could be dangerous!
caroline b | Expérience généraleThere were no carts available for rental
TIMON TNothing. All is good.
Richard TSystem down needs back up.
Wayne MThe guy at the counter working on June 12 working the evening shift was really helpful. I usually don't like going to uhual because I have never had a good experience with their workers. This guy was super helpful and even went out of his way to show me some helpful info.
Cord M | Déménagement en ligneThe lady I spoke to once I arrived explained the whole situation to me and every step she was going to conduct once I left the vehicle there. It was quick, easy, and simple.
Sinclaire WCustomer service messed up my reservation. Instead of 24 hrs as I wanted she put me at 12 hrs . The girl at the pick up location did a great job.
Paul PNone of the materials I ordered were placed in the truck for mobile Vicki before store hours. No appliance dolly, no furniture dolly, no blankets. This caused great inconvenience.
Brad RLady who took care of me was fantastic. Excellent service à la clientèle.
Edward TVery easy turn in.
Sharon BEasy to move into storage unit. Plenty of carts available, parking spots made it super easy to unload. Elevator access was awesome. After a cross country trip, the setup of the storage facility made it quick and easy to move belongings into storage unit.
Sal A | Déménagement en ligneY'all gotta stop with the 1M add-on opportunities to reserve or check out. I get it, incremental revenue is great, but the user experience is shit. Try to do it in a more intuitive way with less steps for the user. Otherwise well done! Service and product were on point.
mark bAmazing experience! Thank you so much!
Kyle WThe manager Brandy Wakefield went above and beyond. Please give her and her staff any significant recognition that I as a customer feel they deserve thank you very much.
Frank D | Expérience généraleVery accommodating when I was late on payments and always made an effort to reach out and find the best resolution.
BRYENNA W | Expérience généraleVery helpful in my project and requests for additional information
Raymond B | Premières impressionsExcellent
caroline b | Expérience généraleNothing at all
Deirdre MThe truck that we were in was a 20 foot brand new Ford with less than 5000 miles on it. However, the air conditioning did not work, there's something wrong with the blower, it makes a loud noise. Thank goodness it was cool during the day that we used the U-HAUL And didn't have as much need for the air conditioner.
Nicholas HAll good , happy with services ,
Kate PWent on time and my pick up was ready for pick up. The return also was smooth, the employees were wonderful during both the times.
Pranay MRead the last comment.
Darrell HKeep up the good work
CHRISTOPHER SBrandy was amazing! I messed up my online order but she quickly fixed it and got me on the road quick. Excellent customer service! 奈
Christina GSpecial thanks to Troy for explaining with details, how everything works.
Guillermo M | Premières impressionsLeasing equipment from this location is fast and easy. Team is knowledgeable and they get you in and out quickly.
EDGAR OThe owners/employees were very professional and helpful. I will definitely rent a truck from this location again.
rebecca rStaff is a professional and all services are excellence.
Kevin KStaff was great, went over and beyond
Demetresae J | Expérience généraleQuick and easy.
Lori SThe online process is a hassle I still have to go in store to verify what equipment I can rent. The links sent from U-Haul to verify vehicle damage or condition didn't open in my phone so if there was any damage or concern I couldn't have addressed before leaving the lot
Jose AVery convenient. Friendly staff.
Darrell HVery Professional!
Jermery W | Premières impressionsI will use them again if I ever need to
dan j | Expérience généraleThe lady that helped us Brandi was extremely professional and courtesy to everyone in the store. You could tell she was extremely busy but handled it with ease. Will certainly come back again and highly recommend.
Robert BStaff is always friendly and helpful
katherine b | Premières impressionsHorrible experience
Tara AGreat service.
David KAlways reliable, clean, courteous My first choice for quite some time
Jason RAfter a family emergency, I needed a truck and a storage unit quick. Troy made the entire experience easy and painless. He was kind to a fault and knew exactly what he was doing. I'm very grateful for his kindness. I cannot stress that enough. I came in tired, stressed, worried and probably not thinking straight. Troy was just simply amazing.
jennifer o | Premières impressionsTroy, you are amazing. Thank you for making my experience seamless and painless during a super stressful time.
jennifer oStill waiting in a call back in regards to the issue of bad information given postponing my move and then my reservation on the 2nd day was cancelled by U-Haul making me go to a different location delaying my move even more and the additional miles I was told I was going to have also were not sent to the reservation that was set after that. The initial issue delayed my move by 2 days and cost me I called customer service and they were given my number and was going to contact me 469-559-3280 Shannon Beck
Shannon BGreat customer service!!
Darrel A | Expérience généraleEverything went smoothly. The vehicle I rented was perfect for my job. The attendant was helpful and professional.
david eI'm very happy with the lady that took care of me. She was fast and efficient and very sweet Highly recommend this company Thank you!
Laura MThe equipment return process via the app is obnoxious and tedious. The equipment return form link would not open and had to attempt five times. Fully backing out and trying again. Even when it opens it's slow.
Matthew TGreat place to store your stuff!
Mark M | Expérience généraleBrandy & Troy are AMAZING!!!
Chareka J | Expérience généraleNo issues all was great experience.
theresa r | Expérience généraleI love it
Anne B | Premières impressionsThe husband wife team at this location are very kind people. Thanks for all the understanding & help I'm sure it takes to run a place like this. See you next time we need storage!
James B | Expérience généraleEveryone at this location has been very helpful. Would recommend this location highly!
MICHAEL P | Premières impressionsOutstanding customer service!!! Yes I will tell friends and family. Keep up the good work!!
elvin w | Expérience généraleJosh provided excellent customer service.
James P | Premières impressionsI wish there were more carts but you can't really control the rascals that steal them. Loved storage my stuff at this place and since it was walking distance, I felt like it was an additional closet in my home. Thanks for everything!
Brian M | Expérience généraleN.D.
ARIEL T | Premières impressionsStaff was very friendly and helpful!
Jeremy K | Premières impressionsTroy was very helpful with assisting CLOSING out my STORAGE Unit
Lewis T | Expérience généraleConvenient and professional,pricing within my budget.
theresa r | Premières impressionsThank so much for your good
Ronald F | Expérience généraleHad a problem with the storage place next door so we moved to U-Haul. Best decision I could have made. It's a little pricy but worth it.
Ainsley M | Premières impressionsStaff
Marc G | Expérience généraleI had my unit for 22 years. There was a manager special with the 1st and 6th month free. This was written on my contract. I would still be storing my property there, but the new manager said they would not honor the contract from U-Haul. I do not understand how a new manager, still being U-Haul as the company, can just decide not to honor a U-Haul contract. I removed all of my property but it was not easy since the facility only has one flat cart for the whole property.
JAMES L | Expérience généraleUntil the day I moved out , I would have highly recommended this facility. I moved out 2 days after my monthly fee had been paid. (Over $214)I inquired at the desk about a proration of my payment and was told that it was too complicated to do that with their computer system. How odd?
Catherine H | Expérience généralevery good service
Yassim M | Expérience généraleThe good thing about is the time work with me what do for living more convenient for my job, but this location it's small place for me and I do understand for security reason that is good that way but I hope otter uHaul location have big side storage can unload from the truck right in the storage that will help me and I think many more business owner like me will need the same way I use my storage.
Hung N | Premières impressionsBeyond expectation! Excellent!!!
Wang S | Expérience généraleMy sales person made the moving less stressful and manageable. Walked us through everything.
Sonia M | Premières impressionsManager and team very helpful.
David H | Premières impressionsGreat staff
Marc G | Premières impressionsMuch better than Los Rios, but the lack of manager for the local team was disconcerting.
flora d | Expérience généraleExcelente atención de la persona que estaba en la recepción. Muchas gracias.
Antonio R | Premières impressionsWe were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.
ruth g | Expérience généraleFriendly and knowledgeable
Tom C | Premières impressionsI reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.
Summerley R | Déménagement en ligneExcellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.
david e | Expérience généraleI dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!
Dave B | Premières impressionsA little expensive plus the $7,95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.
MARK G | Expérience généralePerson at the counter was quick & efficient, and went out of his way to help
carol h | Premières impressionsThe best UHaul location! Great staff and clean, well kept facility. Fortement recommandé!
Cynthia A | Expérience généraleThe owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.
Ashley F | Premières impressionsGreat service!
DESMUND W | Expérience généraleDustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20 % discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.
Sonya J | Premières impressionsBest storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .
muhammed i | Expérience généraleDustin and Nicolette couldn't be more helpful and more professional. They're my go to folks for moving and storage. I recommend them with no hesitation.
Ann B | Expérience généraleWell overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyone
shawn l | Expérience généraleDustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!
Diane C | Premières impressionsAt first there was no cleaning personnel, but once they restaffed the area was super clean.
SHERRINA P | Expérience généraleThe front staff was very efficient & explained everything thoroughly.