Customer service was exceptional. Kudos to the team for doing an amazing job
Krishnamoorthy V.Customer Reviews for U-Haul Moving & Storage at Alma-Plano
Testimonials From Recent Customers
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However, the first location i went to was trash. 3901 N Central Expressway in Plano. Bobbie Harper should not be anyones manager. Customer service sucks and she shouldn't be allow to work anymore for U-Haul. Honestly, I need to be reimbursed something from how she treated me. I will be calling customer service every day to get her removed from U-Haul.
jacob J.The truck I rented was driving rough and should probably be checked, but other than that it did the job.
Ana S.Staff at this location is awesome. This is my second rental from this location and both times, the staff went above and beyond to take care of the customers. Great service!. UHaul should be proud of having them as their staff.
Dorai B.Well overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyone
shawn l. | Expérience généraleThe staff at the UHaul on Alma St in Plano, Texas were extremely polite, helpful and very knowledgable.
Newton B.The manager at duty (Dustin?) was a great help. Very professional and very courteous! A thorough gentleman! He deserves a big raise! :)
Shahid M.Dustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!
Diane C. | Premières impressionsAlways accommodating to my schedule changes and easy to rent and return vehicles.
Diane C.At first there was no cleaning personnel, but once they restaffed the area was super clean.
SHERRINA P. | Expérience généraleEmployees here are amazing, super nice and really love their work. Best Uhaul location in DFW.
Christopher B.The front staff was very efficient & explained everything thoroughly.
susanna g. | Premières impressionsFriendly and helpful in every way
Mary B. | Premières impressionsI actually did already recommend this location to a friend. Top notch service. Absolutely great experience. This is the best Uhaul location I've ever been to. I started my move early the owner made My Day start off super smooth. This is the place you want to go. Merci!
Emiel K.This is the second time my order was moved to another location in the last minute. Would try to avoid this location in future
Sriram K.Excellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!
Alexander K. | Expérience généraleOutstanding service and quality of interaction with staff. Very helpful!!!
Bruce R.Thanks you are all always so nice.
Marla S.You got to come down to earth people in a really good people and make sure to get what you need people they will get it for you whatever you need I highly recommend it this location
Richard J.Great customer service! Awesome all around experience!
Bradford D.Truck was clean but had issues. Too much play in steering wheel; Load let came on unexpectedly while driving; Too much wind noise fr conversation; but location and employees are fantastic.
Lawrence B.Everything was fantastic. Noah was very attentive to my needs and his customer service was outstanding.
Michael B.Dustin was super helpful. Made me feel much more comfortable about my decision to get a unit.
Brian M. | Premières impressionsThe staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!
Dean N. | Premières impressionsI've used this location for multiple rentals over several years and they always go above & beyond to accommodate my needs. Always courteous, professional and friendly. I will continue to recommend to my friends and family as well as using them again for future needs. Equipment is always clean and ready when I arrive.
Diane C.When I completed my ordering process online it asked how many hours I needed the rental and still showed 3 hours despite me running late due to traffic. I was supposed to have the van from 6:30pm-9:30pm but since I got caught in traffic I didn't make it and didnt leave with the keys until 7pm. My return time should've still been 10pm not 9pm with only a 15min grace period to return the van. Give your customers the full time they requested to rent the vehicle online that's a huge inconvenience. So now I got charged with a late return fee when I shouldn't have because I was still within the 3hrs I requested. I requested 3hrs because I knew the different locations I needed to drive, loading & unloading on top of traffic to and from all destinations was all calculated into that 3hrs not for 2hrs. Such an inconvenience and if you have certain vehicles that can't be returned to another location that's closer to where your customers final destination is then don't rent those particular vehicles to them. I would've taken a truck if offered especially since the prices online were the same.
QUANETTA S.They charge an extra day even when the truck was returned within a day.
Simon S.The staff were very friendly and helpful to my request.
William J.Dustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.
Ebony P. | Premières impressionsI had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.
LOIS J. | Premières impressionsLoved website. Able to select truck and mover help. Simplified moving experience.
CLINTON M.Good customer service. Excellent representative on duty.
Jason R.First..they open late almost at 9am, I wait about 1hr Second..the truck didn't started about 5 times, I have to wait 5 min to get started... Santiago
Santiago T.This is the place to rent your vehicle from! Dustin is incredibly helpful and supportive - explained everything well and is very patient and courteous. I won't go anywhere else.
Lewis R.Fast and efficient
Mary B. | Premières impressionsReturn process
Hongpeng J.Great Location - Great Service
ROBERT W.Very efficient, helpful and friendly. Very good experience.
RONALD A.Nothing! It was awesome!
Kina C.We have anything to complain We had a best services
Millicent Y.Fast, easy, and such a pleasant experience! Highly recommend this particular location to anyone who has a need for short term hauling services.
LEWIS R.The youngman working was Amazing. Sadly I forgot his name but Outstanding Customer Service.
Terri S.Trucks wheel alignment was severely off, and truck made grinding noises as if th brake pads were grinding against the wheels.
Mandeep M.The agent was great with informed and courteous I will recommend him everytime he had service with a smile and made it very pleasant
Essie D.Great service. Very helpful staff.
Matthew N.I didn't receive the equipment in the truck at the time of the rental and the location didn't have anyone staffed even though it was after opening time (7 a.m.) - we had to purchase our own equipment at a local home improvement store and pay extra labor time for our moving team.
Alex S.Employees are lightning fast at this store. They make sure you understand the equipment you are renting.
Ronnie D.Staff was very helpful and down to Earth. I really felt welcome and that they wanted to help.
Dominique C.Dustin and Nicolett were great. I will go there again.
Robert D.Well custom service
Surafel M.They said it is for 24 hours and they charge me extra that
Yuval A.Dustin and company couldn't be more helpful. A pleasure to work with them.
Ann B. | Premières impressionsDustin, Nicolette, and Noah were ALL just the nicest and most helpful people. I love this location!
Brittany B.Easy process. Very friendly staff and efficient in and out.
Robert E.Easiest rental EVER!!!!
Thad J.Picking up a vehicle with 1/4 tank of gas and returning with exactly a 1/4 tank of gas is virtually impossible. If returned with more, customer receives zero credit, if returned with less, customer receives penalty and inflated per gallon rate which is a very good scheme for U-Haul and a bad experience for the customer. Please type out what CDW is in the final invoice in the self-return flow, I even purchased it and had to look up what the acronym represented. Return store location stated it was open until 7:00 PM however at 6:40 PM the doors were locked and everyone had left already.
Ian S.In store rep was very nice, helpful and professional.
Holly T.Novah was very helpful, he was very patient in helping people
akshay kumar b. | Premières impressionsManager did an excellent job rectifying a difficult situation.
Bryan G.While it was cooler inside the building than outside I expected a climate controlled unit to be a little bit cooler.
ASHLEY M.National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE
Catherine H. | Premières impressionsStaff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.
Jimmy P. | Premières impressions