Évaluations des clients U-Haul Moving & Storage at Alma-Plano
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Alma-Plano
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yunus S. le
I used around 40 miles and filled out more than 3 gallons gas but they charged me another 3 gallons. It is impossible that. I want money back or I will not use the uhaul again
sherita C. le
THIS IS FALSE ADVERTISING. I was told it was $5 but was charged $14. NEVER AGAIN!!!!
Claudia G. le
Uhaul app didn't work
Zakaria E. le
Straight up rip-off! I will never rent a truck or any services from u-haul again. Very disappointing
Tracey L H. le
They were outstanding, and assisted me when my computer was broken, I was able to obtain truck and crew on short notice. I had a wonderful experience and would recommend them highly to anyone I know in the area. Thanks guys! Happy Holidays!
Debra B. le
I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!
Marianthe N. le
Reservation was easy, pick up was prompt. The van I rented was clean and in good condition. Agent was courteous and knowledgeable. Will use Uhaul again.
Feyadia W. le
Staff was great. I had a payment issue but the store manager got everything worked out for me.
Pamela D. le
Nothing. It was great customer service, great price and great truck. Thanks!
ISRAEL D. le
Nothing. Great service and a good selection of moving products at a reasonable price.
BILLIE W. le
My Uber dropped me off next door at a public storage and when I called the lady working at UHaul answered the phone and treated me like an idiot when I arrived asking “you think we are public storage or something?†After that I felt like there were a couple other comments that were made that were coming from a bitter place. Also. She seemed to act like it was really strange that I was dropping off the U-Haul at a different place than where I was picking it Up. The place was clean and the U-Haul was great but this lady treated me in a manner where I won’t go back.
Mercy H. le
This Uhual location is Superb{Cleaniness}~Staff Went Above and beyond to accommodate Me Professionally and With Urgency????????I'll be back it need arise~
Severine T. le
I reserved a pick up trunk for 145pm but when I got there, it was not going to be available till 3pm, forcing me to rent a bigger vehicle since I was already there. Wasn't happy
Robert L. le
A very easy process and experience.
Phyllis C. le
Windows were filthy in the van Could not see out Cleaned them myself
Kelly C. le
Marion was extremely helpful and courteous. I was having a multitude of problems doing the online check in and she was able to help me in person and got everything going smoothly all while being understanding of my technical difficulties. Marion is really a class act employee and I appreciate everything she did to help me .
Taner A. le
Florance was awesome. She was very helpful..
MAUDE G. le
Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.
Olugbenga D. le
Everything went smoothly. Easy check in and return.
Tatiana M. le
It would have been nice if the location was open during the posted business hours.. I returned my truck at 6:30 and no one was there despite the location being open until 7pm..
richard R. le
Very friendly and quick. Thank you!
April C. le
The online service was slow but theagents at the site were FABULOUS
Michael D. le
Staff was great, service was great. Only complaint was I drove 9 miles and got the truck with a full tank, I put 6.5 gallons in it to top it off. Not a huge deal but I doubt the truck gets that little gas mileage.
Steven D. le
The back-up camera screen is in the left side of the rear view mirror! Totally inadequate in size. I did not feel safe backing up in that van.
william B. le
Great staff and great truck. Very good.
Ricardo A. le
The van advertises that it fits a queen bed. Technically yes it does...however I assumed it would fit with the mattress standing on its side. That is not the case you have to lay it horizontally which worked out fine but it's much more cumbersome that way.
DIVERSIFIED I. le
Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.
Sakinah R. le
Sorry I don’t remember the young lady name that helped me, but she was awesome.
Diane C. le
The entire process was very efficient and clearly defined. I didn't find anything to improve.
Ricardo E. le
The owner is a terrible and rude person
Padmanabh K. le
A little more efficiency in handling customer online bookings would e good. My pickup at my original location was a mess because the location is closed on Sundays which was my pick up day
Terri S. le
Perfect rental so I Don't See it getting Better other than offering a Free rental. Staff was Outstanding. Marion Gave 100 Gold star Service.
antonio Marquis W. le
Professional and friendly
Danny L. le
Staff was very helpful on getting me out the door and on my way!
Barry E. le
Vehicle maintenance... there were some issues with my truck ..but thankfully that did not happen until I was on my way back to the U Haul shop to return the truck! But people there were very friendly and efficient. I would also recommend U Haul offer the option to pull the dolly and pads out if the customer does not want them. They waste valuable space being there tied to the truck wall!
Tanmay C. le
I have not received my bill yet
Savir S. le
Great experience, quick in and out, highly recommended!
scott M. le
I tried to self check via your App and it turned into a 45-minute mess. Thank goodness for the capable staff at the Alma Dr. location that was able to process my order. I would never recommend using the App again. The approval process is a joke!
Jerome B. le
Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien
Stephen C. le
Superb customer service from Christopher. Thanks!
Donald S. le
Everything was great about this transaction. I suddenly needed to move a small piece of furniture that was just two inches too large for my car. This U-Haul is on the opposite corner from my neighborhood and I quickly got a new Ford pickup that was a joy to drive with ice-cold air conditioner in nearly 100-degree heat. The transaction could not have gone better. Thank you.
DEBBIE H. le
Rent from here! 5* service!
Jordan H. le
The employee was absolutely unhelpful. Gave incorrect information. I had to call customer service to speak to someone to be able to help me out and give me correct info. Very displeased with this location.
Karen M. le
Service was speedy and the young man that helped me during the morning shift was fantastic!
Emily V. le
1st time renting a UHaul and the experience was terrific!
Miyoshi J. le
The last time I rented a truck I was able to use a different payment method when I returned the vehicle but this time I wasn't able too so it was an inconvenience of sorts to me.
Deborah S. le
Staff had trouble with the computer system when I checked in, and apparently it’s an ongoing problem. Even though I checked that I was accepting the insurance, the subsequent screen seem to indicate that I had not...and would not advance. They eventually figured out some work around, but the delay took time, was frustrating and left me wondering if I was actually insured or not.
BARBARA C. le
Office hours could be a bit longer, maybe open earlier.
Robert D. le
Both pickup and drop off were very helpful. I also called to get storage and the phone service was very good. Great move thanks!!
Marla S. le
nothing
Jeffrey R. le
both the uhaul people were cool checkin/out was easy peasy
Darrell M. le
My experience was great, so I can’t say much other than keep doing what your doing! Thank you for the team there!
Joshua M. le
I took the truck back after hours and the online key drop process was extremely frustrating. It would recognize my phone number and last name and log me in, but would immediately log me out again and did not allow me to fill out the key drop form. I ended up having to make an account and do it from there.
vince C. le
Very helpful.
Denise S. le
Very friendly staff. Very knowledgeable. Would definitely send people their direction!
sivaraman K. le
Staffs are very helpful and answered all my questions.
George M. le
The refilling of the gas was way too complicated. Just make it 3/4 of a tank vs the 7/8 or “a little bit more that 3/4â€.
Lyn T. le
Extremely nice and knowledgable people.
Jeri H. le
Charging .99cents a mile is highway robbery! I can see being charged if I did not fill the tank back up but the IRS doesn't even allow that much for reimbursement per mile. I will most likely not use UHaul again because of your rates.
DIRK L. le
This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.
Shelise T. le
The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.
Mona M. le
Very clean facilities and the staff was great.
Michelle M. le
Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks
Rajkumarie R. le
A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac
Mirza B. le
The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again
Elaine W. le
We are very pleased with our experience.
Ramona A. le
Very polite and courteous
Lumantha M. le
I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.
loretta k. le
Staff is very hard working and friendly.
annie e. le
Staff friendly and efficient. Storage space clean
Thomas M. le
Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.
PAUL H. le
Have been very happy with services.
DONALD S. le
We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.
vernell h. le
Great service!!!
CAROLE C. le
none
BEVERLY K. le
A good solution for our needs.
SHELLY V. le
The office helped me in so many ways.