Évaluations des clients U-Haul Moving & Storage at Alma-Plano

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Alma-Plano

Cote générale :

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KEVIN RONALD B.
Évaluation :

Didn't get his name, but I believe he is the manager. Came to me in the freezing cold and both pick up and drop off. Really helpful and professional. I will go here first for any rental needs including storage if I need it.

Shantel W. | Premières impressions |
Évaluation :

The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;

Steven M.
Évaluation :

Equipment ran well was available when expected, return was simple

MARCOS D.
Évaluation :

Great truck, and services. I'm just not happy about being charged for an extra day once the representative told me I had until 6:30 pm and I returned it at 5:30 pm.

Frank C.
Évaluation :

The gentleman who assisted us was fast and efficient. I've had some 3rd party, junkyard, cigar smoking rental truck company employees that made me pause. This was definitely a Nordstrom experience compared to that. Thank you U-Haul!

Joan B.
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Le client n'a pas laissé de commentaire.

Torey T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

Jean-Michel S.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Tonya T.
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I like you just the way you are. I have things in storage and am very satisfied with truck rental. Best thing, you are very close to where I live.

JENNIFER E.
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Le client n'a pas laissé de commentaire.

Diane C.
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Le client n'a pas laissé de commentaire.

Demetrie K.
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Great and fast customer service!

KEVIN RONALD B.
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Le client n'a pas laissé de commentaire.

MOAZZAM ALI M.
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Le client n'a pas laissé de commentaire.

Cari W.
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Our rep was very professional and polite. Good Job sir!

Blanca M.
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Customer service was perfect. Thanks to the young lady that took care of us. She's was very good.

Mario T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAMES D.
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Le client n'a pas laissé de commentaire.

Shingo A.
Évaluation :

This was my first rental from Uhaul but I was impressed from start to finish. Thank you!

Lauren K.
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Super easy and convenient.

Edwardo D.
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Le client n'a pas laissé de commentaire.

SALENA T.
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The staff was amazing! So kind and helpful! Would definitely recommend this location to everyone!

CHASITY M.
Évaluation :

The customer services was excellent. Those guys went above and beyond/

Bruce R.
Évaluation :

Cannot improve on the people. Dustin and his wife are wonderful. Make you feel like you are part of their family

Nitin S.
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Le client n'a pas laissé de commentaire.

SANDRA B.
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Le client n'a pas laissé de commentaire.

Orlando C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Alma B. | Expérience générale |
Évaluation :

Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!

BRUCE R.
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The truck growled a little during acceleration. Both people (p/I and dropping off we're great.

YU MIN W.
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Le client n'a pas laissé de commentaire.

Anitra J.
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Le client n'a pas laissé de commentaire.

Edward C.
Évaluation :

The truck was filthy on the outside. The interior of the cab and box were swept and clean but the windows were so dirty and heavy with bugs that I had to clean them when I fueled up the first time. The truck had been driven from somewhere in bad weather and was covered with mud and dirt.

Zooni B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Andrew M.
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Le client n'a pas laissé de commentaire.

ANGELA KAY P.
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Le client n'a pas laissé de commentaire.

GUSTAVO M.
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Accept left over boxes as advertised. I was denied a return due to "lack of space". Come on, they're folded. It was approx. 10 boxes.

Derrick G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

WILLIS L. | Premières impressions |
Évaluation :

THANK YOU!! COMPLETELY HAPPY CUSTOMER :)

DAE P.
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Le client n'a pas laissé de commentaire.

TERI R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marla S.
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Le client n'a pas laissé de commentaire.

Angela M.
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My experience was Great! Manager was very helpful!

Eric B.
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Le client n'a pas laissé de commentaire.

Thomas B.
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I liked the friendliness of the personnel.

Ching Yi C.
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Le client n'a pas laissé de commentaire.

alexander M.
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Le client n'a pas laissé de commentaire.

Tanya G.
Évaluation :

Make the key code keys easier to see and move and give more instruction on how to open the box.

RANDAL S.
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Le client n'a pas laissé de commentaire.

Miguel G.
Évaluation :

Hello, i had a swell experience, so good in fact, the guy behind the counter was working so hard when i got there, he was sweating and out of breath! Please help him out in anyway y'all can, thank you, he was amazing!

MARCELO B.
Évaluation :

The location is great. U-Haul app, on the other hand, sucks. I wasn't able to pick up using the app, because it did not take the picture of my DL. Not even the attendant was able to do it, so he had to go old school. Returning was the same, app/website did not work. App/website sucks.

DEBORAH S.
Évaluation :

Le client n'a pas laissé de commentaire.

Jimmy P. | Premières impressions |
Évaluation :

Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.

harry C.
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Le client n'a pas laissé de commentaire.

Jack H.
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Le client n'a pas laissé de commentaire.

DONNA H.
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Friendly and professional

Linda H.
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Very easy

thomas L.
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Very inconvenient that the card key they give you is no good for 24 hours. I show up with a truck to unload by my access is delayed 24 hours?! What is up with that?!

christina C.
Évaluation :

Le client n'a pas laissé de commentaire.

Margaret B.
Évaluation :

Nothing. This location is our favorite. Great people and never had any issues with the trucks/vans we rented.

William M.
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Le client n'a pas laissé de commentaire.

Robert H.
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Le client n'a pas laissé de commentaire.

JENISE M.
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The self rent experience was awesome!!

CHERYL O.
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Le client n'a pas laissé de commentaire.

Jesse s. | Premières impressions |
Évaluation :

When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE

Cara S.
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Le client n'a pas laissé de commentaire.

Angelo M.
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Le client n'a pas laissé de commentaire.

Melissa T.
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Le client n'a pas laissé de commentaire.

JEONGYEON H.
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Le client n'a pas laissé de commentaire.

ANTON B.
Évaluation :

Advise the customer of there charges before hand, not after the truck is returned. I didnt realize it was a per mileage charge until I recieved my invoice. No I'm not happy, and no I will not rent again. Dont know how a $19.99 cargo rental turns into a $102.14 charge. Never again!!!

SYDNEYJ H.
Évaluation :

The trucks driver side mirror was broken. Every time I'd go to adjust it to drive it would fall automatically. I could never see who was in the lane next to me or behind me. I was so scared to drive and change lanes. Had to constantly slouch down in my seat

Ryan E. | Premières impressions |
Évaluation :

McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.

margaret L.
Évaluation :

My only complaint again is with the entire Uhaul for giving me a bum truck with broken mirror. I didn't know it until the second day going on 40 East against the headwinds making the mirror flap closed. I was seriously praying I wouldn't be killed. Only $275 off!! Never again.

DAVID B.
Évaluation :

I wish the van had mirrors that you could adjust from the drivers seat.

Clarissa M.
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Le client n'a pas laissé de commentaire.

Dana B.
Évaluation :

Cannot think of a thing. Very friendly and helpful staff. Second time we've used your vehicle to move. Would absolutely recommend and use ourselves again. Thank you! Dana

Richard H.
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Le client n'a pas laissé de commentaire.

Ernesto G.
Évaluation :

excellent care of the young woman when picking up in the morning, clean equipment and excellent technical conditions.

Wilbert L.
Évaluation :

It still could have used more cleaning. Maybe make it easier to get into the. Also it smelled old so need some air freshener in the cab. I think the use of the supplies for moving should come with the truck rental. Renting the supply is to much for one or even two days

Dipak P.
Évaluation :

Le client n'a pas laissé de commentaire.

KEITH WILLIAM W.
Évaluation :

Passenger side mirror was loose and kept collapsing against the door. I tried to call 10 times to make adjustments to the return time and kept being disconnected. 3 of those times I received a recording that you were having problems and the phone hung up. You attempted to double charge me. When I finally got someone on the phone they kept trying to talk over me. My experience was so bad I will avoid using U-Haul, regardless of cost, for the rest of my life.

BEATRIS M.
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Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer W.
Évaluation :

Nothing. Awesome personnel and very friendly in spite of being busy!

Richard P.
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Le client n'a pas laissé de commentaire.

GARY C.
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The sales lady was very helpful

Clyde G.
Évaluation :

Should not rent a truck with a KNOWN defect.

CLARENCE S.
Évaluation :

The staff/management team are very friendly. Check out the vehicle was easy. The reason I am rating this an average rating is that i had an issue upon return. When I received the email with the final charges, I noticed that they charged a cleaning fee of $25.00. I was never contacted to tell me that this would be happening. I went back to the store and was informed that i was charged a fee for smoking in the vehicle, which I did not. I am a non-smoker. I did notice the smell after I left the location. Morgan contacted one of her staff and they said that the truck had been smoked in and they tried to clean as best as they could. I ultimately received a credit, but was a bit of a hassle. I have rented here before and had not problems so if needed I am willing to rent from them again. I would recommend informing the customer of extra charges as opposed to letting them find out via email on their receipt.

Cassandra L.
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Le client n'a pas laissé de commentaire.

yao W.
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Drove 3 miles and paid $100

MARIA V.
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Le client n'a pas laissé de commentaire.

Heather M.
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Le client n'a pas laissé de commentaire.

Mona M. | Expérience générale |
Évaluation :

This U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.

Nina B. | Expérience générale |
Évaluation :

U-haul met my expectations except for price.

MARIA V.
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Le client n'a pas laissé de commentaire.

Lonnie L.
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Very pleased that the associate helped me pick the right size vehicle for my need. No attempt to upsale or let me make an error on my choice.

Mario M.
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Le client n'a pas laissé de commentaire.

Eric W.
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Le client n'a pas laissé de commentaire.

Melodie S.
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Le client n'a pas laissé de commentaire.

PAUL C.
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Le client n'a pas laissé de commentaire.

Charlotte C. | Expérience générale |
Évaluation :

I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it

Ingrid O.
Évaluation :

i rented a 20ft. Didn't get a 20ft. Got a 15ft. Took forever to process rental, what is the point to check online if i have to sit for over an hour to get the truck????, terrible

Peter K.
Évaluation :

The customer service representative at this location that helped me was very helpful and professional and made my experience excellent.

David W.
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Le client n'a pas laissé de commentaire.

Allen T.
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Le client n'a pas laissé de commentaire.

Billy G.
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Le client n'a pas laissé de commentaire.

Janis R.
Évaluation :

This location is perfect every time!! Greatly appreciated!!!!!

Carolyn S.
Évaluation :

The after hours check in process was difficult. I took photos after cleaning it out, then started the check in process. It wouldn't let me use the photos I had already taken, so I had to take live photos again. Then it had a bug at the very end of the process TWICE. I ended up unlocking and relocking doors and taking full photos four times. The mileage calculation was also off. I used gps all day so I re-entered my exact route to double-check, so I was frustrated that happened and the only thing I can think of is a clerical error on the starting mileage reading. Next time, I'll take a photo of the odometer when I start to prevent that issue. It just started great and ended badly. :) Thanks for reading this.

Henretta M. | Premières impressions |
Évaluation :

Our agent Becky was very professional and helpful

Vicki K.
Évaluation :

Keep up the great service.

Tyrone L.
Évaluation :

Always very friendly & helpful!

Charlotte C. | Premières impressions |
Évaluation :

The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it’s looking great. I asked her about job opportunity iew which her pride shows

Nicoscia R.
Évaluation :

Keep doing what your doing. It was great service

Nanako K.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Jeri C.
Évaluation :

I have rented a van twice now and the process is so easy and user friendly. Very well managed and works efficiently. People at the location always very nice. Sure would be nice if you had a “frequent renter” program and like with every fifth rental you got free mileage. Regardless I will use this location and uhaul for my rental needs everytime.

Lisa d. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeanne B. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Rhonda T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Janice R. | Premières impressions |
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Very good customer service

Debra B. | Expérience générale |
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I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!

Feyadia W. | Expérience générale |
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Staff was great. I had a payment issue but the store manager got everything worked out for me.

MAUDE G. | Expérience générale |
Évaluation :

Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.

Olugbenga D. | Premières impressions |
Évaluation :

Everything went smoothly. Easy check in and return.

DIVERSIFIED I. | Expérience générale |
Évaluation :

Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.

Jerome B. | Premières impressions |
Évaluation :

Very bad experience the transport trailer was late and out if the way the guy w trailer was rude made me load car myself, the truck was out date and had a blowout when I arrived in Texas very experien

BARBARA C. | Expérience générale |
Évaluation :

Office hours could be a bit longer, maybe open earlier.

DIRK L. | Expérience générale |
Évaluation :

This location was convenient for me and has always been clean and well maintained. I also appreciated the cameras located throughout the facility and staff were frequent visible around the property.

Shelise T. | Premières impressions |
Évaluation :

The Uhaul Representative was knowledgeable about producrs and services, and very attentive to my moving needs.

Mona M. | Premières impressions |
Évaluation :

Very clean facilities and the staff was great.

Michelle M. | Expérience générale |
Évaluation :

Thanks for letting me have my things. There were a lot of things that were not going to be able to be replace Thanks

Rajkumarie R. | Expérience générale |
Évaluation :

A pleasant business atmosphere,, needed to put in place a set of dependable movers and the ones I had left his cards @ the plac

Mirza B. | Expérience générale |
Évaluation :

The support staff was really helpful and did an excellent job in connecting and later diconnecting the trailer to my SUV . Will definitely use this facility again

Elaine W. | Expérience générale |
Évaluation :

We are very pleased with our experience.

Ramona A. | Premières impressions |
Évaluation :

Very polite and courteous

Lumantha M. | Expérience générale |
Évaluation :

I liked the space I rented , it was just a little expensive than Public Storage for the same sq.ft. Other than that everything was well.

loretta k. | Expérience générale |
Évaluation :

Staff is very hard working and friendly.

annie e. | Expérience générale |
Évaluation :

Staff friendly and efficient. Storage space clean

Thomas M. | Expérience générale |
Évaluation :

Water leaks in multiple places. My unit - 1118 - directly affected with 2 leaks. Manager was apathetic and offered no help. Definite liability. Writing Google review as well...thanks for the reminder.

PAUL H. | Expérience générale |
Évaluation :

Have been very happy with services.

DONALD S. | Expérience générale |
Évaluation :

We used the climate controlled storage. It was great, far superior to storage units we had used in the past If I need storage again, this will be my first choice.

vernell h. | Réservation |
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Great service!!!

CAROLE C. | Expérience générale |
Évaluation :

none

BEVERLY K. | Expérience générale |
Évaluation :

A good solution for our needs.

SHELLY V. | Expérience générale |
Évaluation :

The office helped me in so many ways.

Non reviews have been submitted for this location.

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