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Carol J. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Alma-Plano
Testimonials From Recent Customers
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After hours check-in was rough. Website kept kicking us out
Tiffini M.This is a return trip for me. Over a year ago I had such a great experience I made sure to come back to this location when I needed them again.
Dennis G.Until the day I moved out , I would have highly recommended this facility. I moved out 2 days after my monthly fee had been paid. (Over $214)I inquired at the desk about a proration of my payment and was told that it was too complicated to do that with their computer system. How odd?
Catherine H. | Expérience généraleTruck needs major repairs
Anthony C.There was a dead cat in the air vent that the manager (I believe his name was Parker) said Uhaul was "going to fix soon" that stunk the entire place up horribly. Parker's service was amazing despite this, and extremely professional. The vehicle was clean, but sounded like it was going to explode every time I pressed the gas pedal. Very disappointed in the quality of equipment.
Vernon Zachery C.My reservation was for a location that was 3 miles from my house. It got changed to this location the day before which was 12 mile distance. This added mileage and delayed my move. It also smelled so bad in there that I could barely stand to finish my check out.
Tony S.We had reserved a truck for the day before (Saturday) from the Plano/Allen location on 75 and found out when we arrived at 7am that they didn't have any trucks and there weren't any 15ft trucks available in our area. They sent us to a different location they had zero trucks available so we went to another one even further away and they only had a 10 ft truck with no ramp. They tried to get us to go to 4th location, even farther away with a 20ft truck! We gave up and rented the 15ft for the next day, (Sunday) which is this location and everything went smoothly. I will be using your truck rental service again because of the convenience and price but won't trust your company will actually have the truck I want, when I want it again. Your online system just books reservations for trucks that aren't available. You should only be able to reserve trucks that are actually going to be available. This process stinks and creates stress.
ANGELA K.Y'all really got over. I spent so much on gas and mileage and only got the truck 4 hours. Other companies allow you to keep the car and half the price on mileage for a whole 24 hours! And for a fraction of the price! I will never use Uhaul again.
LaDarria A.Get some employees that actually walk out to read mileage and gas gauge instead of gossiping to customers about what another customer did…: wasn't my business.
Coretta B.Great customer service and value
Paul G.The air conditioner didn't work, they overcharged me for mileage and gasoline.
Robert O.Trey was terrific and the whole rental experience was very easy. I would definitely rent a truck from this location in the future.
April K.It's not the location it is Uhaul all together. Not sure the company has the same standards as it once did or mechanisms in place to maintain any type of standard.
ANDREW R.They did a great job
KATHLEEN R.I have no complaints everything was just perfect thanks U Haul.
Terri E.very good service
Yassim M. | Expérience généraleThe van was extremely dirty on the outside and also needed to have the dirt removed on the inside..
Patrica F.N.D.
Srinivas K.Troy and Kimber were great professionals! I definitely recommend this location. I called an hour before closing. I get there 20 to 30 minutes before closing. “They†Imean Troy was actually working the account. He was very professional and pleasant. Great sprit. But Ms. Kimber took my call. She was so patient with me. Very pleasant, professional as well! Definitely would come back!
Dietrich D.Great service. Clean truck and ready truck. Happy
Mary W.Nothing. Great people, great service.
paul S.This is an outstanding location...whenever I called them, I get the best help whatsoever...I wish, in the future, I could just deal with this location..professional, helpful, give a person additional ideas to help with moving..like hired hands from a Uhaul subsidiary..I did not even know about uboxes. I love this location the most...the owner and the staff are beyond fantastic!
Kathryn H.Excellent staff. Very courteous & knowledgeable about the features of the truck.
Kenneth V.I was never informed of the fact I was only “allowed†33 miles. Hence it tacked on an extra fee
Steven S.Quick and easy.
david T.The young lady at the desk was warm and helpful! Merci.
Matthew M.The good thing about is the time work with me what do for living more convenient for my job, but this location it's small place for me and I do understand for security reason that is good that way but I hope otter uHaul location have big side storage can unload from the truck right in the storage that will help me and I think many more business owner like me will need the same way I use my storage.
Hung N. | Premières impressionsMy previous experiences were friendly and courteous. This was not. I was asked to scan and submit my ID despite my information being in your database and having rented a truck about a month ago. I have an issue with my phone battery, which cuts the phone off every time I attempt to use the camera. I communicated this to the person behind the desk, who probably didn't believe me, I had to prove this before he reluctantly took my ID and processed me through. Overall, today's experience was subpar.
Patrick K.Vehicle does not have cruise control for long trips.
Robert F.Customer service was very poor. The guy who served me had an attitude, did not direct me to the right vehicle until the keys failed to start the car. When I returned the truck he didn't bother to check on the gas used. I then made another reservation for the following day at noon but he did save it in the system. So when I showed up on Sat11/19 at noon there was nothing reserved for me which confirmed that this employee was out to frustrate me. He said the only other place I could get a van was on Custer and 121. I left the store and with my 2 movers went to another location very close to this one and with 10 minutes I had a van from this same company. Customer care should be an equal opportunity for all. Thanks
Rodah N.I should have taken a picture of my ending mileage because I don't believe the employee got it right but when I called to question it there was nothing I could do since I didn't take a picture.
Shelly K.Was told we could extend our rental time and pay for a whole day but we had to return by 2pm- if I'm paying the whole day then I expected a whole day- upon return was treated poorly with disrespect like I was wasting his time.
Sean G.This location needs more than one person working on a Saturday morning. We wait 30 minutes to get service because of the long line and the girl behind the counter was doing her best dealing with the rude people in the front of the line.
Natalie L.Excellent Service!
Sam N.When I drop off the truck and was met by an employee outside of the place and he asked me was it clean and was it full I told him that it was clean and that When I picked up the truck it wasn't full so I replaced the gas back too where it was he changed me an additional charge of 26,6 and I'm pissed off, I will call ur corporate office if this isn't fixed
David C.I've returned the U-haul truck with the equipment on time to the location in my rental agreement but still received an email from U-haul that equipment was returned. I was not expecting that kind of service from your team.
mohamad K.Beyond expectation! Excellent!!!
Wang Sik L. | Expérience généraleThere were a few hiccups in the rental/moving process but Brandi and Troy went above and beyond to resolve any issues and make it as stress-free as possible.
Paula W.Brandi and her staff provided excellent, on-time pick-up for a crucial move. I've used this location several times over the past 10 years and have never been dissatisfied. They are GREAT!!
ROBERT W.Your computer system changed the return location after I booked and paid. It wasn't that big of a deal, but another 10 miles farther away from my destination. Also, the staff member working when I returned it was rude and sarcastic.
Karl T.Tell or warn customers not to turn the steering wheel so far while parked, or be sure not to lock the steering wheel column. Some how I locked it and a uhaul service rep had to come save the day. Other than that hiccup, everything went absolutely fine! Love uhaul, very easy process and great prices.
Shayla R.Maintain the same great level of service.
Patrick K.Extremely easy in and out! No hang ups and staff was friendly
Kevin L.My sales person made the moving less stressful and manageable. Walked us through everything.
Sonia M. | Premières impressionsManager and team very helpful.
David H. | Premières impressionsAll was good
Douge G.Great staff
Marc G. | Premières impressionsMake sure the windshield is clean.
Keith P.Excellent service à la clientèle. Truck was clean and well maintained. Would definitely rent from here again
KATELYN B.Truck was CLEAN...But it drove horribly!!! The transmission is definitely going out! My experience was HORRIBLE! Katelyn at the front counter was the absolute ONLY Bright Side to my whole day! I absolutely would NOT recommend anyone to rent a Truck from this location!
PB G.Staff very kind and helpful. Store was well stocked, organized and clean. Truck well maintained and as advertised. National needs to get there act together with the review app which allows you to report anything about the truck and take pictures of any damage. Just like all my rentals over the last couple of years. When try to add a picture the app indicates uploading and just hangs for over 20 minutes.
Chris A.Truck tire light was on. But no problems. Always like people at this location
Russell W.There was lock on truck and had to call the location for combination. I nearly missed being able to pick up the furniture. This caused us time because I had to keep calling back to the location since no one was available or I was put on hold. I didn't ask for it and it didn't need it. The agent didn't know there was one on it either. There should have been a reduction in price since it caused me time and money.
David W.KB nice young lady
Monca H.Experience was good, and check out was a breeze. The truck key did not always engage properly in the ignition and it took quite a bit of work sometimes to start the truck. Other than that, it was great.
Bret J.I appreciate the staff member that helped me unlock that stuck lock.
Kristian S.Katelyn was very professional , courteous and knew what she was doing. : )
Dale S.Ice cold beverages for one and all. Hey! It was really hot!
Caroline B.Only one person working…I waited 30 minutes just to get my truck, and then I had to go to another location just to get the appliance dolley and blankets, meanwhile I ordered all items online. Additionally, I was overcharged for the rental due to lack of communication on your employee's side. I ended up being super late to pick up all items due to this inconvenience and I now have to deal with uhaul regarding getting money back. Frustrating.
Harrison U.The alignment was off, the driver side window roller needed a new knob as it would scratch my leg, and the shocks seemed like the needed service. It was very bouncy. The customer service at this location was great though.
Ryan B.Too many guidelines.
Crispina D.The facility was great. The truck needed to have the door seal reglued as I had to reinstall half of the door seal every time I got in the truck. If it was raining, I would have been wet. Also, the noise level was ridiculous because of this. Other than that, the experience was great.
Walt F.I drove 6 miles total. Got charged because supposedly i used 4 gallons. How can you possibly use 4 gallons for 6 miles. Makes no sense
Jeffery M.Much better than Los Rios, but the lack of manager for the local team was disconcerting.
flora d. | Expérience généraleExcelente atención de la persona que estaba en la recepción. Muchas gracias.
Antonio R. | Premières impressionsWe were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.
ruth g. | Expérience généraleFriendly and knowledgeable
Tom C. | Premières impressionsI reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.
Summerley R. | Online Move InExcellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.
david e. | Expérience généraleI dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!
Dave B. | Premières impressionsA little expensive plus the $7,95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.
MARK G. | Expérience généralePerson at the counter was quick & efficient, and went out of his way to help
carol h. | Premières impressionsThe best UHaul location! Great staff and clean, well kept facility. Fortement recommandé!
Cynthia A. | Expérience généraleThe owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.
Ashley F. | Premières impressionsGreat service!
DESMUND W. | Expérience généraleDustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20 % discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.
Sonya J. | Premières impressionsBest storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .
muhammed i. | Expérience généraleDustin and Nicolette couldn't be more helpful and more professional. They're my go to folks for moving and storage. I recommend them with no hesitation.
Ann B. | Expérience généraleWell overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyone
shawn l. | Expérience généraleDustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!
Diane C. | Premières impressionsAt first there was no cleaning personnel, but once they restaffed the area was super clean.
SHERRINA P. | Expérience généraleThe front staff was very efficient & explained everything thoroughly.
Suzanna G. | Premières impressionsFriendly and helpful in every way
Mary B. | Premières impressionsExcellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!
Alexander K. | Expérience généraleDustin was super helpful. Made me feel much more comfortable about my decision to get a unit.
Brian M. | Premières impressionsThe staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!
Dean N. | Premières impressionsDustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.
Ebony P. | Premières impressionsS.O.
JAKARI E. | Premières impressionsI had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.
LOIS J. | Premières impressionsFast and efficient
Mary B. | Premières impressionsI never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this one
PATRICIA R. | Expérience généraleDustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I'd use that facility again in a heartbeat, and I'd highly recommend them to anyone.
Kathy P. | Expérience généraleGreat staff and location.
Daniel A. | Expérience généraleThank you guys!!! Was exactly what I needed.
JEFFREY H. | Expérience généraleDustin and company couldn't be more helpful. A pleasure to work with them.
Ann B. | Premières impressionsOnly complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.
Hector A. | Premières impressionsThe managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.
Lori H. | Premières impressionsNovah was very helpful, he was very patient in helping people
akshay kumar b. | Premières impressionsMy U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 star
Lyquita W. | Online Move InThe salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.
Ernesto S. | Premières impressionsAll the crew provided the best customer service possible
ADEL A. | Premières impressionsThe staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.
Randy H. | Premières impressionsNational UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASE
Catherine H. | Premières impressionsWould use this facility again
Lucinda B. | Expérience généraleExcellent service à la clientèle
Margaret B. | Expérience généraleI have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!
WILLIS L. | Expérience généraleThe two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;
Shantel W. | Premières impressionsMckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!
alma b. | Expérience généraleTHANK YOU!! COMPLETELY HAPPY CUSTOMER :)
WILLIS L. | Premières impressionsStaff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.
Jimmy P. | Premières impressionsWhen I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLE
Jesse s. | Premières impressionsMcKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.
Ryan E. | Premières impressionsThis U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.
Mona M. | Expérience généraleU-haul met my expectations except for price.
Nina B. | Expérience généraleI had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did it
Charlotte C. | Expérience généraleOur agent Becky was very professional and helpful
Henretta M. | Premières impressionsThe representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it's looking great. I asked her about job opportunity iew which her pride shows
Charlotte C. | Premières impressionsVery good customer service
Janice R. | Premières impressionsI rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!
Debra B. | Expérience généraleStaff was great. I had a payment issue but the store manager got everything worked out for me.
Feyadia W. | Expérience générale