Customer Reviews for U-Haul Moving & Storage at Anaheim Blvd

Évaluation :

5

I loved the quick check-in and pick up. The software was great! Thanks for making moving less stressful.

Évaluation :

4

Professional in service, easy to reservation, clearly explanation.. I highly recommend my friends should rent tools, truck s or trailers if they needed.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Vehicle A.C. was not working. Just blowing hot air. Also, truck had no power. You try to go about 40 mph and the truck won't go. I ask to speak to the manager when returned the truck,but was told he wasn't on site. Will like a 50 refund,before I contact the corporate office.

Évaluation :

5

Great service

Évaluation :

3

Poor customer service

Évaluation :

3

A representative called me and lectured me for 15 minutes saying that the company would side with him in how he spoke to me because I told them I would bring back the can at 215 and he called at 240 saying terrible things that I dont believe the company would tolerate I do admit I was late by to the degree I was humiliated I strongly disagree late or not I've used u have for many years and they are usually very professional but not this individual listen to the full recording and judge for your self in how he speaks to a paying customer

Évaluation :

5

Everything went well!

Évaluation :

5

Fast courteous service and knowledgeable staff. Check out and returns were fast and pain-free.

Évaluation :

2

We booked this truck with Kelly who confirmed our truck, location, and time was guaranteed. After we booked and called back for location/time confirmation was told that U-Haul does not guarantee. I, husband, and mother who was mother was also told the same thing be different representatives. Dixie who works for your corporate office was not helpful after we raised confirm that we booked your 3rd party moving company from 10 to 12 on 4/30 based on the guarantee that your staff falsely confirmed at booking.

Évaluation :

5

The representative was very helpful and explanatory. Only comment would be to be more detailed with the cleanliness of the cabin interior.

Évaluation :

5

Zack the asst. manager is an EXCELLENT representative for UHaul. He was kind, helpful, efficient, and explained everything perfectly. He has a great vibe and I appreciated his exceptional customer service!

Évaluation :

4

rep at pick up was great. van was perfect. But the return rep was rude. I may look for another location.

Évaluation :

4

Have a program so that certain amou t of milage is free of gas, that was the only thing I was not satisfied. I us it only for 14 miles and though it was easy ti just have you take care of the gas but they tried to charge me 40 dollar for gas,

Évaluation :

1

I was sitting in the office for 45 minutes or longer to have someone to show up in the office. Yes the office is empty. Then finally someone came along only to tell me my reservation is canceled cause they don't have the 9' cargo van I reserved. The rude employee then claimed he called me and texted me regarding the cancellation. I didn't receive anything. Then the hand off was just i will give you a number to call for return. And go outside to look at the larger truck that I have to pay extra for. With no instructions of what to do or walk through. The picture on the online walkthrough is not updated forever. The truck is dirty and with a lot of dent. The fuel level is not at half as promised. The experience is just shit.

Évaluation :

4

Facility should have more than one person on the counter. I had to wait about 10 minutes for a representative to be helped.

Évaluation :

4

Good service!👍

Évaluation :

5

You need to make allowances for customers that do not text. I was turned away from one location because they could not text me. your web site wants a text to do on line check out. Please make provisions to substitute e-mail for text messages for your customers.

Évaluation :

5

Very easy process. The staff was very nice and helpful

Évaluation :

5

When I returned the uhaul Zack was awesome, very pleasant & patient. Great customer skills & helpful.

Évaluation :

5

Just keep doing what you're doing.

Évaluation :

5

Have the online portal work a little better, I couldn't upload pictures of my driver's license.

Évaluation :

3

Your worker very rude and out of his mind

Évaluation :

4

The store I made the reservation with did not have everything that I needed and I ended up here. This store would not provide any credit or anything for me driving around looking for what I needed after I had completed a reservation.

Évaluation :

5

The team was very helpful with getting us access and ensuring online promotions could be used with the rental. They also allowed us access to items with the facility to help us move things quicker and more efficiently. The team here is fantastic.

Évaluation :

1

One of your employees was very short no eye contact but you had a younger kid working very good and helpful

Évaluation :

5

The team at this facility was super helpful and communicative in everything. We were able to check the trailer back in and everything went very smooth after a long drive.

Évaluation :

4

They did great. Very friendly and kind. Very professional as well.

Évaluation :

5

The first associate was so nice and helpful, I wish I got his name. The experience was fast!

Évaluation :

3

It was normal experience at this Anaheim location.

Évaluation :

3

I reserved a trailer a few weeks early to make sure availability was an option. At 7pm the night before a 7am pick up I received a message saying my trailer would not be there and would be at another location 20miles away. When I picked up the trailer I told them I would be dropping it at the other location near me and they said it was an extra charge. Unreal. I ended up taking the trailer 40+ miles and 1,5 hours out of my way for the trailer. The employee gave me a $50 credit which was expectable but would rather have my reservation be correct.

Évaluation :

1

Have better attitudes and be more helpful and understanding. No cussing, verbal foul language and threatening to physically hurt & stand up in the customer's face & telling the customer's mother to shut the f**k up! A lot of words were exchanged & very heated arguments. Both manager & associate on duty who checked in my equipment return had bad attitudes when we arrived & made me and my family feel horrible. My mother's blood sugar level went so low she was shaking & my baby sister was scared and crying. I hope someone takes a look at this and takes further action so no one else goes through this experience again.

Évaluation :

3

Attention to customer service could use refinement. The gentleman who processed my rental was very dry in personality. He had a poker face and when I asked if he was helping anyone as there was a customer standing on the side but no one in front, he did not bother to respond and simply pointed his chin forward. At that point, I noticed a customer had returned from outside and was being helped. The customer responded to me, rather. However, when I returned the rental, the gentleman who assisted me was very friendly and kind. There was a long wait both times and there were only 3 customers including myself each time. I'm not inclined to return to a business where I'm greeted with attitude or lack of basic and pleasant customer service. I am a manager for the State and therefore exposed to many personalities and can say a simple smile or an "I'll be right with you" goes a long way. Simply acknowledge.

Évaluation :

5

I always rent vans/ trucks to the Anaheim location! Everyone is always great! I do have to say though that the cab smelled incredible bad! At first it was nice.( some sort of deodorizer) but once it heated up a little bit, the cab started to smell like urine.

Évaluation :

5

Merci!

Évaluation :

3

Truck worked great but when I returned the truck, Cesar the employee checking the truck back in had a bit of attitude and was having a bad day. I needed a truck for a second day but will not be renting from this location ever again…thank you

Évaluation :

5

The truck was spotless when I picked it up. The team called me right before to confirm I was still renting. They called me the next day right before I dropped it off. Great communication.

Évaluation :

5

Simple and easy.

Évaluation :

5

Manager and employees during the week they are great a lot of customer service they care about the customer. weekends employees need more training The manager and the week employees make customers feel like at home very professional

Évaluation :

4

Make sure there's plenty of oil in the vans

Évaluation :

5

Exelent service well done personel they explain everything very professional I am very happy

Évaluation :

5

I've noticed the vehicle that I got is so soft on shock absorbers swaying too much like rocking a boat, it should be firm.

Évaluation :

4

Attentive and facilitated reservation progress efficiently.

Évaluation :

5

The equipment and service were excellent. What I was not happy with was the price.

Évaluation :

2

Staff, service and product was top notch. Facility needs work. There is no designated customer parking. I had to park on busy Anaheim Blvd. next time I will go back to the facility at Placentia Blvd and Orangethorpe. Just for the facility. The staff at Anaheim Blvd were/are Great.

Évaluation :

3

There are still some glitches in the app for check in/ check out. Specifically with uploading the pictures. Maybe have tech support consider recoding that so that it does not go through the phone holder's default photo editing app? Not all editors seem to be compatible.

Évaluation :

5

The price was really good and it helped alot.

Évaluation :

5

Not sure of the guys name that helped me, but he went out of his way to make sure I got everything I needed, and got up and running quick.

Évaluation :

5

I would like to acknowledge Antonio for the service I got from him excellent customer service, very courteous and respectful

Évaluation :

4

Tony was great. Very helpful.

Évaluation :

5

Everybody is Friendly I am willing to help

Évaluation :

5

Maybe knowledge that there's a customer waiting and just have a real person say I'm sorry we're overwhelmed today if you can please be patient will be right back with you and you won't lose your space

Évaluation :

5

The truck was excellent. The staff at the storage unit was also excellent. The facility itself needs a little upgrading. Needs more carts on the Upper Floor to move things down the hallway. Other thank you again for making this experience just a little easier. But I would not recommend that facility. On the count of no elevator and the ceilings are very short made it a little more difficult especially since I am a 6 ft tall man. Have a great day thanks again

Évaluation :

5

Greatest Staff Ever!!! Jordan is an awesome Manager

Évaluation :

5

Good work dudes.

Évaluation :

5

Friendly, courteous, knowledgeable staff. Well lit and clean. If I need storage again, this would be my first choice in the Anaheim area, in other areas it would serve as an example.

Évaluation :

2

Horrible storages and entrances

Évaluation :

4

Everything was fine, except for the days that I wanted to close out my account. On one day, after waiting 20 minutes for the gentleman to finish fumbling with the printer, I was told he couldn't close my account, and that I would have to return the following day. On the second occasion, I waited for a while - even though the office was open, no one was in the store, or anywhere to be seen on the grounds.

Évaluation :

4

I did BUSSINESS with your company at the Anaheim location for close to 8 years, due to deteriorating health concerns I had to leave the state to be with family, thank you for your outstanding service. Ralph Owens. Ps, except for the rat drippings.

Évaluation :

5

Eddie is a great Manager!!!!! Jordan is a great worker, very friendly and professional! Antonio helped us with great customer service!! The ENTIRE STAFF IS GREAT, PROFESSIONAL AND HELPFUL. GREAT PLACE

Évaluation :

3

no comment

Évaluation :

5

Do I received any money back I did leave early

Évaluation :

4

Everything was very well explained so I understood what was expected in signing up for a storage unit. The young man who helped me was very professional and explained everything.

Évaluation :

5

Merci.

Évaluation :

1

Will never recommend U-Haul.

Évaluation :

4

Good experience with staff. A little hard to get into since it is compact and stuffy in the halls. Twice when I came by there were people loitering around the area which made me a bit uneasy. Thank u.

Évaluation :

5

Was very pleased with facility.