Évaluations des clients U-Haul Moving & Storage at Austin Hwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Austin Hwy

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

CHRIS B. le

Évaluation :

At my drop off time the gate to this location was closed and locked. I heard people inside the building and the door was open. I yelled a bunch of times and no one heard me. After 5 minutes of trying to get someone’s attention I pulled my phone out and called the locations phone number. After hearing the phone ring inside the office twice the call went to voicemail. I called twice more and no one answered. I could still hear them talking so I tried to bang the gate and yell and still nothing. After 12 minutes ish of trying I googled an actual Uhaul spot and not a neighborhood dealer and turned the trailer in. The person at that location was very helpful.

Liz L. le

Évaluation :

Make sure the app actually works when your pick-up is scheduled outside the store hours. Also, though I booked the truck with cell phone pick-up, the system did not recognize this so the truck was on a locked lot when I showed up! This cost me almost two hours of my morning! Not happy. Melissa at traffic was the only one who saved the day. The actual reservation was wrong when I picked up the vehicle and only by calling her after the fact was I able to fix it.

John C. le

Évaluation :

Ray and paul were easy to work with and knowledgeable and we were very comfortable and they explained everything in detail great job guys thanks

Kimberly W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Troy B. le

Évaluation :

No comments at this time. All was very good!

Dawn W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julius P. le

Évaluation :

I arrived during what I assume is their lunch rush, but was still seen in a good time and staff was pleasant at check out and upon returning later that evening.

Adriana S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DON R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Albert O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven B. le

Évaluation :

The system you have in place for paperwork is terrible. Expecting me to download your paperwork on my phone is unacceptable. The functionality of your text message checkout procedure concerning vehicle condition is also terrible. When I finally got in the truck to leave, the gas was below what the paperwork said it should be but by then it was not worth my time to go back inside and fight with them about it.

Wallace G. le

Évaluation :

Nothing everything was great!

Nefeteria E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steve C. le

Évaluation :

Great job!

Joyce N. le

Évaluation :

Excellent professional services. Very respectful, patient,polite , nice to all who walked in. Thank you for being outstanding in the San Antonio location. I hope every business sectors or UHAUL locations in San Antonio can learn from your outstanding processional services. Thank you!!!

Marolyn S. le

Évaluation :

I would recommend this U-Haul location to my Friends.

Marion C. le

Évaluation :

Good experience.

Charles M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ron M. le

Évaluation :

I pre-checked , but when I arrived to get my transport, I had to do everything again. What is the sense in making reservations and pre-checking if you have to do it all again when you get there?

Tony C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tamara P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ada R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pam C. le

Évaluation :

Nothing to improve- Ray was wonderful. After a long strenuous move, we ended up at this location where we put some things in storage there and Ray let us return the truck here at his location. I was beyond relieved bc we were running late to drop it off at the Fredericksburg location. We got to end our journey there. SUCH A HUGE CONVENIENCE!!!

John C. le

Évaluation :

Nothing I can think of

Tom S. le

Évaluation :

Le client n'a pas laissé de commentaire.

April T. le

Évaluation :

No drop box.

Mayra H. le

Évaluation :

More directions after you get the keys would be nice. Guy just handed me the keys and said you’re good to go. I had to ask about the pre inspectioN and the other details which he mentioned they were all though a text I’d get. I just wish he would have explained that piece.

Tamara P. le

Évaluation :

Le client n'a pas laissé de commentaire.

javier C. le

Évaluation :

My bill was incorrect. I was overcharged by six miles. The attendant told me I did not return it filled up; it was not given to me filled up. I drove a total of 34 miles and gased it up more than when I picked it up. I have photo proof of the miles out and the mileage back. I don't know if I was overcharged in order to make up for a shortage of gas but that was not right. Unhappy about that.

Sherine T. le

Évaluation :

The trucks should have gas in them!! The trucks should be clean! The after-hours dropoff should be clearly marked!!!

James W. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOSHUA S. le

Évaluation :

I’ve never been treated rudely like this. I was turned away from my scheduled location to return. Had to figure out where to return on my own. I won’t use U-Haul any time soon again

Roxanne B. le

Évaluation :

The guy who worked the front desk and checked out our truck seemed like he hated his job. He talked like a robot. Did not get anything out of him. No greeting, no smile. The gentlemen who was cleaning out the truck in the front greeted us right away as we walked past and he wasn’t even working in the store. He should be working the front desk. Not that “ I hate my job “ attitude guy.

Charles B. le

Évaluation :

Other the prices are too high. It's the hidden costs that get you. I paid $84 for a $39 truck.. Why they don't advertise the real price.

Michelle W. le

Évaluation :

One stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.

michael f. le

Évaluation :

Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri

Lydia M. le

Évaluation :

Wonderful customer service

joyce t. le

Évaluation :

Forgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it

joyce t. le

Évaluation :

Mr. Ray's customer service experience was excellent

Jolinda K. le

Évaluation :

Great service

Claudia B. le

Évaluation :

Very helpful staff

RACHAEL O. le

Évaluation :

Things have definitely changed for the better.

Charmaine W. le

Évaluation :

My entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!

Antonio C. le

Évaluation :

Exceptional service by staff. Expedious and professional. I would definitely use this company again.

PHIL H. le

Évaluation :

Good seevice

Lakeisha C. le

Évaluation :

Very Respectful people

Derek D. le

Évaluation :

Excellent customer service

Erika O. le

Évaluation :

Service was great. Personnel very helpful and polite.

Kenneth C. le

Évaluation :

None

Jessica H. le

Évaluation :

Great staff, very helpful.

chris v. le

Évaluation :

Worst customer service ever

siddhartha v. le

Évaluation :

I wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there

Cierra W. le

Évaluation :

great service

mark v. le

Évaluation :

Great service!

OCEANIOUS B. le

Évaluation :

💯💯

ANTOINETTE DIANA R. le

Évaluation :

I’ve had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!

Cristine o. le

Évaluation :

Great location