The people here are great! Ray, the GM took care of me when the app went down. He is a really friendly and helpful guy. Merci!
John T.Customer Reviews for U-Haul Moving & Storage at Austin Hwy
Testimonials From Recent Customers
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Want to thank for y'all excellent service will recommend friends & family 🙏🏼âœï¸
ENRIQUETA S.Staff was exceptionally welcoming and genuine. I would surely rent another vehicle from them. Awesome crew.
Christopher S.Young man who hooked it up did a great job. Very friendly and knew his stuff! Counter person as well!
Paul H.N/a
Giordiano R.The employee who helped us was super helpful and friendly!
Bethany W.Your agent should ask the customer if they want the protection insurance instead of automatically attaching it to the contract. I didn't want or need it because I wasn't hauling anything that large & it would have saved me $8.00.
Lonnie R.Y'all shouldn't have went up on the rent on the storage units that's why I'm going to get rid of it I don't need a storage unit no more
MICHELLE M.Who ever the owner is at this location knows how to run a business . First business I went to the staff was calm and to me it appears the place runs like a well oiled machine . I never leave comments but I was impressed . I will go back !
Adrian S.I once payed for the dolly but didn't you use it and clerk said I couldn't be refunded ever I didn't break the seal. I thought that was very wrong. Lol it only cost seven dollars but it's my seven dollars but thanks
Brian M.Morning crew was awesome
GREGORY B.Customer service was great location was easy to navigate and the equipment ran as expected with competitive prices.
Stephen F.Ray is an absolute asset to your company ! I would recommend this U - Haul site to anyone needing your services .
Greg H.The customer service manager was polite and very attentive to my need my only problem the truck I rented was dirty and junkie on the inside and I was quoted I had a full tank of gas and didn't on returning they wanted to charge me for the gas which I returned with the amount that I started with I had receipt that I purchased the gas and returned it with the amount I started with the service manager took care of it for me other then that I was pleased with the service
Rickey H.Slight mixup about my online reservation. I was frustrated and Ray handled the situation professionally and perfectly. Van was spotless and drove well. The store was also spotless, organized perfectly and neat. Definitely the UHaul place to go...absolutely top notch.
Jack D.Staff very friendly and helpful!!! When returning truck manager Ray was great as well!!! Thank you to your staff for making this move easy for us.
Hilda G.Ensure the customer is charged the correct amount when final billing to prevent frustration and unnecessary return trips. However, Rays's amazing customer service is the absolute GOLD standard!! What a true professional dedicated to taking care of his customers and showing his appreciation for us doing business with his establishment.
RYAN H.Just keep on what you doing No complain
Helen C.Pick up and drop off for simple. Which made this transaction much much easier
Jeffrey R.All four staff that I interacted with were incredibly down to earth and kind. I have nothing but compliments for all four gentlemen that I met.
Rory W.I made reservation to return the truck at night. I get a call from the location an hour before when i have to return that the location does not accept self checkout. I don't understand why your website would say that option exists if the location doesn't allow it. So i had to take the truck back to my location which is 25 miles away and bring it back next day. So i end up paying extra because your website has inaccurate information..
Pejwak M.Great manager; great employees. Friendly and professional at every step.
David R.I always use this location and it has always been fast and easy. The employees are always nice and helpful.
Ethel P.Don't charge a customer twice when they bring it back the same day that they we're supposed to
ROBERT A.Very helpful friendly owner and staff!
Gary N.The young man helping me unload the trailer was very personable and helpful to get me unloaded in a very timely manner!
JohnieR W.Ray provided great customer service and is the reason I will choose this Uhaul location again.
Janee L.The staff was very pleasant it was a very quick and easy experience and was definitely going back
MARK D.Excellent customer service by owner and employee at 7:00 AM
Israel P.Service above and beyond expectations
Miguel C.Good customer service!
Sidney J.Great service
BEN C. | Premières impressionsWebsite did not work for order. Kept forcing me to buy pads and other extra equipment even after I deselected it twice. Was charged a cleaning fee for a pretty clean truck. Truck has transmission issues.
Jonathan W.But don't charge people extra fees over night fee waiting for someone to call me back
Crespin T.There were no issues, we got in and out for check in and checking out. Both times very fast.
Troy B.Hudson was a great customer service rep.He was very professional and thorough when going over the rental agreement.
Carmen P.Fast courteous service and will definitely utilize their services again.
Celestino S.Service was fast and friendly. I would reccomend this location to anyone needing a rental.
Gary S.My debit card had a fraudulent charge and was deactivated a few days before my payment was due. I called uhaul and spoke with a representative told her the situation not only did she show empathy she notated the account and when I got my new card the branch supervisor waived the late charge. It's the small things to keep a customer coming back.
TYISHA F. | Expérience généraleThe staff at this particular location are phenomenal. I was always able to get my questions answered quickly when I had them. Before I moved out, I had a situation where the movers were delayed. The manager sent one of the employees with a bottle of water. Also talked to me to check if there was anything that could be done to help. I'm in customer service. So those little gestures go a long way with me. So if you do store or employee recognition. Both of these things should happen here.
lorna w. | Expérience généraleWhen I returned my equipment, they sign reads to stay in your equipment and someone will be right out to assist. I waited and waited. I finally went in and the two female employees were laughing and having a good old time, while I waited outside. I have things to do I can't be waiting around. I'm glad I went in to find out what the next steps were. Or I'd probably still be there waiting. Other than that, it was great.
KENNETH M.I put my reservation in online for a truck, a dolly, mattress cover and some rope. When I picked truck up they told me they don't have the other items and I would have to go to another dealer to get. So I spent over a hour caller trying to find a dolly. All this after putting reservations in 2 weeks in advance. Very poor customer service in my opinion
Mike T.This location was excellent and all of the other ones should be like this one.
Helena D.I was promised an emailed final receipt after turning truck in. I havent received it yet.
Sylvia A.I have not moved out yet. I am still renting the unit so why am I receiving this "storage facility rating" stating my "move out" date as of 3/3/2022.
Desiree S. | Expérience généraleOutstanding
MARK S.The windshield was very dirty n the dashboard was dirty as well
JOSE R.This is about the third or fourth time I've rented from this location. They're always efficient and make the process easy.
Michael B.Staff was friendly and professional. Fast checkout and checkin. Facility was well stocked with supplies.
GARY B S.The young gentleman with the long hair and blue eyes (I'm sorry I never got his name) was a great help! Cheers!
MARTA M.Easy as can be no problems
Edward D. | Premières impressionsGood customer service. Polite and friendly and helpful, I will definitely use this location for my U haul needs.
MARY F.Great service In and out fast. Well done on work
JOHN L.Workers did not know the promotions and did not offer them to me. I went to the next day and asked about the promotion, and they said it was not available, then the manager came out and said they did have that promotion, but I did not qualify because I had already turned in my equipment yesterday.
CHRISTOPHER ROMA O.Uhaul problem isn't with the individual locatioin. It lies with your reservation system. I made a reservation to pick up a trailer at a location 1/2 mile from my home. It was confirmed. Then two days before I got a call that I had to go to another location 17 miles away. The following day I was told I had to go to a SA, Tx location 29 miles away. This was because no other location had a 12' trailer. Yet when I dropped off my trailer in Canadian, TX there were six trailers on the lot. My drop-off was number 7. I have pictures.
Jerry H.very professional service and neat truck
gerardo G.Don't change a thing Ray Accurso and his staff have been amazing . I frequently use the trucks and they make the process. I appreciate Mr. Ray
ERIC T.Ray was able help us to do what we need to get done wanted to thank to him we was great and appreciated for what was able to me done
Kristina B. | Premières impressionsKeep up the good work, I have no complaints at this time.
Martha C. | Expérience généraleKeep up the good work, I am truly satisfied
Martha C. | Premières impressionsI just wished they were 24 hours but due to a transient issue they're unable to do so.
Jessica W. | Expérience généraleI love this uhaul place and location and its mangered very well
IRENE J. | Premières impressionsRay was so professional and kind. I would recommend RAY. He gets you setup and he's extra nice.
IRENE J. | Premières impressionsEven though we'd moved out & turned in the gate key card on 12.31.21-Friday & we were told we'd get an email receipt that following Monday, it never came. Instead we got emails saying "your next rent payment is due". I called complaining to an operator, who left a message for the store, that we'd already moved out of the unit. No one from that uhaul ever called us back. It's now 14 days later & still no receipt, nor proof that they'd even checked the unit we'd vacated, yet. There were often employees just standing around when we'd stopped in during our rental period there too. I'd think they could be checking vacated units, etc. Lazy, slow employees!
sarah s. | Expérience généraleStaff extremely rude! I attempted to speak to a employee and was completely ignored. Literally walked right past me. Overcharged my cc with 0 warning...under inflated tires...leaking vehicle...
BRIAN C. | Expérience généraleI also had to the Store Operator Owner..The Service he provided was Outstanding. I would recommend him Highly.
LESLIE C. | Premières impressionsReported leaking roof in April, was told it would be fixed, it wasn't, said that they would get me a different unit, never did, still leaking in on my belongings in November, lost a great deal to water damage and mold, which I am allergic to. Took pictures and videos of my unit , things full of water from the leaking roof and damaged items as I try to salvage precious things.
Patricia M. | Expérience généraleIt was the best place and price to get anything I need for moving or hauling are Towing I recommend this place everybody I know that needs to get things done this is the place thank you very much Ray and his crew hard-working work environment helpful and honest people
fernando g. | Expérience généralethe manager and the staff gave us excellent service!
sandra r. | Premières impressionsExcellent service - highly recommend.
Pamela P. | Expérience généraleBest Uhaul Truck&Storage I've been to hands down! Very Professional. Accommodating, Clean and Convenient. Would also like to give recognition to the Management Ray, he made this difficult move so much easier from time I opened my storage unit to closing out and renting a uhaul truck. Thank you !
Marche F. | Expérience généraleStaff are very friendly and helpful. Definitely made my visit worth.
haiming q. | Expérience généraleRay was very helpful and accommodating! Service rapide et convivial.
MEAGAN L. | Expérience générale👍🏽
VERNET Y. | Expérience généraleWe had a fire and needed storage for our entire two offices. Ray set us up with what eventually was 4 units. Every question was answered, every need was met. I can't say enough about what a great experience U-Haul and especially Ray, gave us. Merci.
NANCY M. | Expérience généraleOutstanding
Mark G S. | Expérience généraleStay as you are, don't change up on us, we are happy customers, in what ever state we need you. Thank you, May God Bless uhaul and it's people.
MORDE CHAIEL I. | Expérience généraleDisrespectful people, hard to talk to. I asked them if I can get my things out the day after my rent was due but they told me I would have to pay the full month for the day access. Never using uhual again. Teach your staff how to talk to people to
Nicholas C. | Expérience généraleThe facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.
Laura B. | Expérience généraleThe storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks Ray
Vertanya J. | Premières impressionsAll the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.
TERESA L. | Expérience généraleNice doing business with you
Edward D. | Premières impressionsEverything has to go through a general manager, if he's not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.
Edward V. | Expérience généraleGreat place for storage. Thanks
carlos v. | Expérience généraleThank You!!! The service was excellent..,
winston s. | Premières impressionsRay and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.
michael k. | Expérience généraleGreat stall.
Evangeline A. | Expérience généraleGreat Facility 👍
carlos v. | Premières impressionsAsk me to rate when I move out of your storage. That would be more legit in my opinion. Just sayin! ✌
Eric C. | Premières impressionsGreat people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.
CHRISTINA R. | Expérience généraleI had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get it
Jasmine G. | Expérience généraleMr Ray was there great person and persisted to make sure the customer is please.
James M. | Premières impressionsGood Customer service
Mark G S. | Premières impressionsThanks a bunch for your services
Kara B. | Premières impressionsRay and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.
Pete G. | Premières impressionsRay and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!
Shawnae S. | Expérience généraleEverything has gone well so far. Everybody is very nice both leaving and receiving.
Wade G. | Premières impressionsI gave Mr. Ray top marks because of his professionalism, and attention to detail.
Brian S. | Premières impressionsVery friendly staff
DOROTHY S. | Premières impressionsHad a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++
RICHARD K. | Expérience généraleIt was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.
Nicki M. | Expérience généraleRay and everyone was so helpful. They go out of their way to make sure that you are taking care of !!
michael k. | Premières impressionsBest folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!
Nicki M. | Premières impressionsEven during this Pandemic time the staff was exceptionally well balanced and professional.
Douglas G. | Expérience généraleWith everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.
ruben a. | Expérience généraleJust a good overall experience.
Charles K. | Expérience généraleA lil expensive but great service
Lawren S. | Expérience généraleThe only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.
John C. | Expérience généraleOnly thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Merci!
Krystal G. | Premières impressionsEveryone was very Respectful and made sure we got what we needed this is my second time comin to them and never had bad vibes always nice and respectful
Lakeisha C. | Premières impressionsthe company needs to follow up better with ensuring the storage account is closed out when customers turn in the cards. I had to follow up a week later
rocky c. | Expérience généraleThere was a reason I had used the U-Haul on austin hwy... The are AWESOME! Staff was always helpful and friendly.
Christopher E. | Expérience généraleRay was great
William C. | Premières impressionsRay and his team were the best. Thanks for all your help.
John W. | Expérience généraleThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
Melissa B. | Expérience généraleThe team worked well together, especially considering the chaos of the COVID situation & ensuing quarantine & social distancing. And hint of a problem was met with swift & professional customer service. I really am impressed with this particular U-Haul.
john B. | Expérience généraleThe Truck and car hauler trailer made our 1200 mile trip without any issues. The car trailer pulled straight, hardly knew it was back there. Bring you own disc locks
gary k. | Expérience généraleRay was very helpful and friendly. He went the extra mile to make our experience joyful and easy. We truly enjoyed our experience there. Thanks Ray.
John W. | Premières impressionsI would not recommend this location to anyone. On the occasions I had to come into the store & needed customer service the wait was ridiculously long. Staff not attentive to customer's needs.
Marisa B. | Expérience généraleExcellent, friendly customer service. Extremely helpful and knowledgeable. Merci.
Bernard B. | Premières impressionsMore expensive than other storage units
ceaser m. | Expérience généraleBooo
Paul M. | Expérience généraleTVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.
Clarice H. | Premières impressionsOne stop shop for truck and storage. Wonderful customer service. Ensured my needs were met.
Michelle W. | Premières impressionsGood people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to fri
michael f. | Premières impressionsWonderful customer service
Lydia M. | Expérience généraleForgotten the man's name who assistant the day i rented the unit. Was very polite and made sure I was able to get the size unit I need it
joyce t. | Expérience généraleMr. Ray's customer service experience was excellent
joyce t. | Premières impressionsGreat service
Jolinda K. | Premières impressionsVery helpful staff
Claudia B. | Expérience généraleThings have definitely changed for the better.
RACHAEL O. | Expérience généraleMy entire experience was terrible from Ohio to Texas!! The service was horrible and I had to complain numerous times and Lamar S. the store manager from North Randall was the most helpful!!
Charmaine W. | Expérience généraleExceptional service by staff. Expedious and professional. I would definitely use this company again.
Antonio C. | Premières impressionsGood seevice
PHIL H. | Expérience généraleVery Respectful people
Lakeisha C. | Expérience généraleExcellent customer service
Derek D. | Premières impressionsService was great. Personnel very helpful and polite.
Erika O. | Premières impressionsAucun
Kenneth C. | Expérience généraleGreat staff, very helpful.
Jessica H. | Expérience généraleWorst customer service ever
chris v. | Expérience généraleI wished that the employees were helpful and more informative. But they weren't. They seemed exhausted and like they didn't want to be there
siddhartha v. | Réservationgreat service
Cierra W. | Expérience généraleGreat service!
mark v. | Expérience générale💯💯
OCEANIOUS B. | Expérience généraleI've had a storage unit there for forever! (Over 2 Years) always friendly and easy to talk to & will help you in whatever way they can!
ANTOINETTE DIANA R. | Expérience généraleGreat location
Cristine o. | Expérience générale