Le client n'a pas laissé de commentaire.David S. | Online Move In
Customer Reviews for U-Haul Moving & Storage at Austin Hwy
Pour nous contacter
San Antonio, TX 78218
(@ Perrin Beitel Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROLANDO T.
I think if you are going to use a u-haul service or product there is no better place to than this store. I find myself this year having to rent trailers more than I ever expected. They have always had the Tralee ready to go and in good condition.Frank S.
Le client n'a pas laissé de commentaire.Tommy D M.
The customer service was the best I seen sense moving to Texas 19 years agoMary W.
Le client n'a pas laissé de commentaire.yigit A.
Le client n'a pas laissé de commentaire.Eddie O.
Ray leads a great Team that is always ready!Jeff M.
Very helpful and friendly customer serviceStaci G.
Le client n'a pas laissé de commentaire.denys C.
Le client n'a pas laissé de commentaire.JOHN H.
We were given a window of time in which to pick up the truck. We were notified upon arrival, and not before, that our truck had been rented to somebody else. Therefore compromising hundreds of dollars in business. We also received several (five) phone calls prior to 8am after having already delayed our return time. Additionally we were supposed to be able to return the vehicle at our leisure, per UHaul's policies. Apparently not the case at our location. Nor were we made aware of this. Again, costing us money at the fault of UHaul associates. The truck, however, was clean and well maintained. Barring extreme circumstances we will not return to this location. (This is not the first time we've had problems with them.)JOHNNY G.
When I got to the location the gentleman behind the counter was helping a couple who apparently were having trouble with their bank card he acknowledged me and asked what I needed I told him I had a reservation. He said he would be with me as soon as possible. Without going into detail the issue with the bank card took almost ten minutes and by the time the gentleman got to me it must have been evident to him by my body language and frown that I was upset. But to his credit, he was kind, courteous, professional and most importantly gave me his undivided attention to complete our business. This gentleman by his attitude alone set me at ease.PABLO R.
Customer service was wonderful. My husband & I was immediately greeted upon entrance to store location. We were impressed with the fast time of completing rental service.Gabriel A.
Le client n'a pas laissé de commentaire.KENT S.
The previous renter of the cargo van I used didn't fill it all the way back up. Yet, whoever checked it in from that person marked it as â€œfull.â€ So, when I rented it, my contract required me to bring it back â€œfull.â€ I ended up driving the van 19 miles, but I had to add 4,5 gallons to get it to full. When I checked it back in and explained to the attendant that I just had to add at least three gallons of gas beyond what I used, he said there was nothing they could do and said I should look closer at the gauge next time. He didn't even thank me for buying them three gallons of gas. I feel like I got ripped off, and they could have easily remedied it.Andrew H.
I was told by girl that answered phone that tie down straps for motorcycle trailer would be provided. When I got there, the guy who hooked my trailer said I would have to buy straps.Allan L.
Le client n'a pas laissé de commentaire.BRYAN J.
Le client n'a pas laissé de commentaire.EMMALINE f. | Expérience générale
Very quick.Michael S.
worker who there was really friendly . waited for me to get there a little late, so i did not have to keep trailor. since i also had no where to keep it storedJOHN E.
Ray, was great in explaining, how there were gonna perform service on hitch installation.Laurencio S.
2 of the 3 workers did not acknowledge me after I had greeted them both individually. Blatantly and awkwardly ignored me.Christopher F.
Le client n'a pas laissé de commentaire.Steven G.
Le client n'a pas laissé de commentaire.Alex H.
Le client n'a pas laissé de commentaire.lorna w. | Premières impressions
Thank you so much!Shakael S.
Poor customer serviceJONG O.
Rented a utility trailer that the bed was full of screws and nails not safe for tires. Cleaned bed and I returned it clean.Martin C.
Le client n'a pas laissé de commentaire.David F.
It's a pleasure to work with Ray and the entire staff at this location! You should train all employees at this location.Jeff M.
Le client n'a pas laissé de commentaire.Jason R.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Mark B.
Awesome customer service! I will definitely go back and use their services again!MARY F.
N/A The trailer was great and pull well behind the my vehicle .PATRICK N.
Le client n'a pas laissé de commentaire.Gwendolyn H. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.DAVID M.
I started my transactions online. There were some issues with ordering items so when I got to the store we had to spend some time getting the order straightened out. Then I ended up with more than what I ordered on one item and none of the rental blankets, which I was still charged for. The young lady that helped me was kind. Thank you. However the man that called me twice had a rude tone and I did not appreciate that at all. Now I continue to get the same emails from uhaul about completing my online order. There could be a glitch in your system.Cheryl B.
Le client n'a pas laissé de commentaire.John W.
This location was great. But I had reserved at a different location a week before and I had that reservation moved further.. I said fine and went to the further location. When I got there turns out they didn't have my car at either location and had me â€œtry to see â€œ if I could get one at the location I ended up at that was 15 miles away.. when originally the reservation I made was under a mile from where I was moving from and to. I ended up paying way more in miles than planned since I had to go across the city to pick it up. The people at the last sport were great but I don't think it's fair I had to way so much more money for something that was not my fault. I had reservation a week early were I was going to drive less than 5 miles round trip and ended up using 30 miles thanks to my reservations being worthless to U-Haul.Alan T.
Le client n'a pas laissé de commentaire.steven k. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie T.
Le client n'a pas laissé de commentaire.STEPHANIE T.
My U-boxes were not on-site as scheduled. The GM was able to get the boxes there later that day in the warehouse. I was charged 50 $for fuel even though I returned at the same fuel level there was when I rented it. Staff advised me to photo fuel levels, which I did. I was still charged 50 $. Repeated calls/VM to staff and GM did not get returned and here we are several weeks later and I am still trying to contact someone to get a refund for errant fuel charge.Tyler P.
The facilities were just what I needed and the staff went above and beyond in helping me when I needed it, especially when I was first moving my stuff in. There was a very nice gentleman there who gave me a hand and he always checked on me to whenever he saw me there to make sure if I need help moving anything. I highly recommend this facility.Laura B. | Expérience générale
Amazing customer service. Jose rocks!Luis Q.
Start rentals with more than a quarter of a tank and expedite the return process. Even following through on putting notes in the system would have been nice to safe the customer one mile.Kenneth M.
Great customer service by owner.Humberto C.
Le client n'a pas laissé de commentaire.Jay S.
Le client n'a pas laissé de commentaire.LAWRENCE H.
Le client n'a pas laissé de commentaire.Sharon E.
Le client n'a pas laissé de commentaire.Grant A.
Apparently the pull dolly wasn't properly hooked up. It was a miracle we made it there with our car. The straps were not secured tight and the chains were not hooked up to the car. This could have been a nightmare for not only us, but anyone driving behind us.Dustin N.
Le client n'a pas laissé de commentaire.Selcuk B. | Premières impressions
Le client n'a pas laissé de commentaire.Selcuk B.
Le client n'a pas laissé de commentaire.RUBEN C.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.James D.
No appointment, got in and out fast with a near new vehicle. ThanksWayne C.
Friendly service and prompt availability of truck and equipment.John W.
I can't remember the manager's name for this location but he was great. Very good experience with the process, the staff, and the equipment.ED H.
Le client n'a pas laissé de commentaire.Adolfo G.
Le client n'a pas laissé de commentaire.Alexandra W.
Le client n'a pas laissé de commentaire.cecilia a. | Expérience générale
Very professional!TWYLA O.
Le client n'a pas laissé de commentaire.Regina W.
The storage unit I reserved, 2 weeks prior, was not available and I was not notified at all. I only found out the day before my move when I went in to confirm my reservation for the truck and storage unit. Thankfully the owner was able to secure one that was being vacated the day before my move. Thanks RayVertanya J. | Premières impressions
By having a human being present, when picking up truck and delivery truck no people present!!!!, very bad experience and will not recommend or even about using your company in the future!!!!!. Very sad experience!!!, one that I don't ever want to go threw again!!!!. Very bad management!!!!!!.ROMAN G.
Le client n'a pas laissé de commentaire.Douglas R.
Le client n'a pas laissé de commentaire.Martin J.
Le client n'a pas laissé de commentaire.Enrique C. | Premières impressions
Le client n'a pas laissé de commentaire.Enrique C.
This was a remarkably excellent experience. I have been renting U-Hauls for 50 years since I was in the Army. This is THE BEST location experience ever. Great shop. Great people who want your business. Friendly.Edward S.
Le client n'a pas laissé de commentaire.Glenn S.
Great servicenick F.
Le client n'a pas laissé de commentaire.Hope H.
Le client n'a pas laissé de commentaire.John S.
Not a single thing.Maria W.
This is a great location, always a good experienceDENNIS H.
Le client n'a pas laissé de commentaire.RHONDA M.
Le client n'a pas laissé de commentaire.Donna D.
Le client n'a pas laissé de commentaire.Gilbert G.
Le client n'a pas laissé de commentaire.Melisa M.
Le client n'a pas laissé de commentaire.Heather W.
Le client n'a pas laissé de commentaire.Cindy T.
Le client n'a pas laissé de commentaire.SHIRLEY S.
1. After having an approved reservation a week in advance of a u-haul and an appliance dolly, when I went to pick them up they did not have the dolly even though it was part of the confirmed reservation. They had to call other places to find one and sent me across the city to go and pick it up. All this cost me valuable time on my scheduled moving time. 2. Also and hour into my trip the truck's air condition stop working completely forcing me to drive for about 2 hours in very hot temperatures in the southern Texas weather.Arturo E.
Continue explaining all and any rentals in detail. Very beneficial for budget.Maria L.
Le client n'a pas laissé de commentaire.ROBERT K.
I have more U-Haul close locations but here are very kind and they always try to help you, very honest and helpful people, I rented two trailers on the last week and I will rent again!!Cecilio R.
Friendly fast service. Thanks!Mark F.
Le client n'a pas laissé de commentaire.EMMA C.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Ingrid R.
Le client n'a pas laissé de commentaire.Julie H.
Le client n'a pas laissé de commentaire.JACOB M.
Ray (owner) and Jose were fantastic as always.Michael B.
Le client n'a pas laissé de commentaire.ARTURO P.
Le client n'a pas laissé de commentaire.Ben W.
All the staff were helpful and courteous. I lost my key so they had to help me get it cut and opened. I would use the storage facilities again if needed.TERESA L. | Expérience générale
Le client n'a pas laissé de commentaire.SUJET M.
Le client n'a pas laissé de commentaire.Denise S.
Very nice serviceScott G.
Le client n'a pas laissé de commentaire.Wade G. | Expérience générale
Le client n'a pas laissé de commentaire.roxanne L.
Nice doing business with youEdward D. | Premières impressions
BEEN USING THIS LOCATION FOR OVER 30 years. They always Excell & are very Strong Professionally Fred BrickerFREDERICK B.
Le client n'a pas laissé de commentaire.Daunte M. | Expérience générale
Still haven't got my deposit backtheresa A.
Le client n'a pas laissé de commentaire.Marisela F. | Premières impressions
Le client n'a pas laissé de commentaire.anderic o. | Expérience générale
Le client n'a pas laissé de commentaire.Clarice H. | Expérience générale
Le client n'a pas laissé de commentaire.JEFF H. | Premières impressions
Everything has to go through a general manager, if he's not there then they cannot help you. Empower your frontline workers to make decisions or develop an algorithm or rules of engagement to use with the customer. It makes them look incompetent and it is not an efficient way to do business. Some may even call it micromanaging.Edward V. | Expérience générale
Le client n'a pas laissé de commentaire.Damion M. | Premières impressions
Le client n'a pas laissé de commentaire.Damion M. | Premières impressions
Le client n'a pas laissé de commentaire.Mark R. | Expérience générale
Great place for storage. Thankscarlos v. | Expérience générale
Thank You!!! The service was excellent..,winston s. | Premières impressions
Le client n'a pas laissé de commentaire.Nikambri T. | Premières impressions
Ray and his staff were very friendly and helpful any time we had any questions. The facility was very clean and easily accessible. Our door was a little difficult to roll up and down but all in all the facility was very nice. I would recommend this facility to anyone who need to have a storage rental.michael k. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher P. | Online Move In
Le client n'a pas laissé de commentaire.Holly M. | Expérience générale
Le client n'a pas laissé de commentaire.Mark R. | Premières impressions
Le client n'a pas laissé de commentaire.charles r. | Expérience générale
Le client n'a pas laissé de commentaire.lourdes r. | Expérience générale
Le client n'a pas laissé de commentaire.Sylvia C. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica G. | Expérience générale
Le client n'a pas laissé de commentaire.Donald G. | Premières impressions
Great stall.Evangeline A. | Expérience générale
Great Facility 👍carlos v. | Premières impressions
Le client n'a pas laissé de commentaire.SCHIQUITA B. | Expérience générale
Ask me to rate when I move out of your storage. That would be more legit in my opinion. Just sayin! ✌Eric C. | Premières impressions
Great people and service. Unfortunately, I lost my house and income and eventually had to leave Texas to move in with relatives. This meant that I had to abandon every thing. Management patiently waited for many months to see if I could recover financially, but that was not to be. Their treatment of me was kind, and I have no problem in favorably recommending them to all.CHRISTINA R. | Expérience générale
Le client n'a pas laissé de commentaire.anderic o. | Premières impressions
Le client n'a pas laissé de commentaire.Alonzo R. | Expérience générale
I had an appointment to go to and all my important paperwork that i needed for my lawyer was in there and they did not want me to get itJasmine G. | Expérience générale
Le client n'a pas laissé de commentaire.charles r. | Premières impressions
Le client n'a pas laissé de commentaire.Marion C. | Expérience générale
Le client n'a pas laissé de commentaire.LaVenyette T. | Expérience générale
Mr Ray was there great person and persisted to make sure the customer is please.James M. | Premières impressions
Le client n'a pas laissé de commentaire.Tasha W. | Expérience générale
Good Customer serviceMark G S. | Premières impressions
Le client n'a pas laissé de commentaire.charles r. | Premières impressions
Le client n'a pas laissé de commentaire.De Shawn R. | Expérience générale
Le client n'a pas laissé de commentaire.LOUIS J. | Expérience générale
Thanks a bunch for your servicesKara B. | Premières impressions
Ray and his staff where knowledgeable with answers to every question I ask along with a great level of respect for us as customers.Pete G. | Premières impressions
Ray and his staff were excellent! I mean amazing customer service and very helpful during the pandemic. They worked with us and kept us afloat! Thank you fat so much! Ill be recommending them t everyone!Shawnae S. | Expérience générale
Everything has gone well so far. Everybody is very nice both leaving and receiving.Wade G. | Premières impressions
I gave Mr. Ray top marks because of his professionalism, and attention to detail.Brian S. | Premières impressions
Very friendly staffDOROTHY S. | Premières impressions
Had a great experience from start to finish even with having to change dates a couple of times. Employees are polite and helpful! Ray is a great asset to their location. Very respectful and knows the business and how to treat customers. A+++++RICHARD K. | Expérience générale
It was great working with the U-Haul staff - equipment was great, hours were perfect, and the treatment we received at a rather difficult time was absolutely stellar! Can't thank you enough! You went far beyond what was necessary in service to make this do-able for us! Your understanding and support felt genuine and gracious! Many many thanks.Nicki M. | Expérience générale
Ray and everyone was so helpful. They go out of their way to make sure that you are taking care of !!michael k. | Premières impressions
Best folks to work with EVER! We were under lots of stress and time deadlines - the staff were great, unbelieveable they were open ON Thanksgiving! Made a whole difference to what we could get done. Thanks to UHaul and the exceptional staff!Nicki M. | Premières impressions
Le client n'a pas laissé de commentaire.Wayne H. | Expérience générale
Even during this Pandemic time the staff was exceptionally well balanced and professional.Douglas G. | Expérience générale
With everything going on Gilbert was very helpful and understanding and couldn't be better when it came to rough times. Ray thank you so much for everything you helped me on. If I ever need a new storage I know where to come.ruben a. | Expérience générale
Just a good overall experience.Charles K. | Expérience générale
Le client n'a pas laissé de commentaire.Shehzad F. | Expérience générale
A lil expensive but great serviceLawren S. | Expérience générale
The only problem I had was trying to make a payment in the store with a check had to wait for certain clerk but he forgot bout me took like three people in line before me that walked in after me so I left. Not Happy. I felt discriminated against.John C. | Expérience générale
Le client n'a pas laissé de commentaire.Charles K. | Premières impressions
Le client n'a pas laissé de commentaire.JIM H. | Expérience générale
Only thing I can even mildly complain about was that my unit was not unlocked from you guys when I came an hour later to move things in after signing the paperwork. Even so it was remedied quickly and with a smile. Merci!Krystal G. | Premières impressions
Ray was greatWilliam C. | Premières impressions
TVs from unit&President Sam was very condescending&rude towards me.He said "well you should've put a lock on it bc we dont"so a police probably won't do anything.I told him someone did put 1 one on.Clarice H. | Premières impressions
Good people were friendly and helpful smiling which put a smile on my face for what I needed fast and put my mind at ease Thanks to the employees at Austin Hwy locationgood team would recommend to frimichael f. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!