Évaluations des clients U-Haul Moving & Storage at Beal Pkwy

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Beal Pkwy

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Steven H. le

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When we reserved the trailer, we told them we wanted to leave the drop off location open as we did not know the closest U-Haul location in our city. That was suppose to be taken care of in the notes on the computer. When I arrived at our location, I was told I could not drop it off at the closest location as there was an address in another city I was supposed to drop off the trailer. I called the person who rented me the trailer. She was not helpful, did not try to resolve my issue, she simply transferred me to "traffic". After explaining my issue to three other people, the issue was resolved.

Neil G. le

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Everything good

Delvin W. le

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Le client n'a pas laissé de commentaire.

JOSEPH B. le

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We really appreciate the top notch quality service from U-HAUL! Their equipment and vehicles have been very helpful during our move to our new home! We would gladly recommend your services to anyone looking to move. The people at the beal pkwy location have been very kind and courteous. That goes a long way when dealing with people.

Shanda C. le

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I was informed by moving help that U-Haul cancelled my movers and I almost lost my movers for today. In an attempt to figure out what happened I called the store, I was transferred to the manager that didn’t even greet me but starting in saying we don’t deal with moving helper and she could not assist me. Instead of allowing me to say could you direct me to someone or anything else she hung up. I made my reservation online and signed up movers via U-Haul website, how am I supposed to know it is separate. I finally spoke with someone from U-Haul customer service they were able to contact me with moving help to get that fixed. Movers arrived and loaded 1st Ubox no issue, opened 2nd Ubox and there were no furniture pads. Movers had to stop drive back to store to get them, which is twenty minutes each way, causing another delay. I also had 2 charges on my credit card and when I called the store back to find out about it I got no response, kept getting connected to a different customer service not located at store. I got disconnected 4 times and decided to give up and let American Express deal with it.Hopefully nothing will happen to my items being stored at that location and it makes it to its final destination.

Jerry D. le

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Every thing was great. Chyann is a pleasure to deal with. Always on top of things. Had a very good experience. I will be back.

Juliet A. le

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Le client n'a pas laissé de commentaire.

eric J. le

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None

judith W. le

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The guy typing the information didn't know what he was doing. Manager came over and typed something. Was given an invoice that I signed with completely different information than what was on the vehicle. Called and was emailed correct invoice. Not sure what would have happened if I had returned without beimg sent the correct invoice. Gas and mileage was completely different. Check your information before leaving the place.

Linda B. le

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Le client n'a pas laissé de commentaire.

Charles M. le

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Le client n'a pas laissé de commentaire.

Bernard P. le

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Nothing, you guys are top notch !!

noel B. le

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Cheyenne, April, Remi & Michael were all very professional and very pleasant to deal with. They were Amazing! #EXCELLENTSERVICE

Anthony A. le

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Le client n'a pas laissé de commentaire.

January M. le

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The young man was prompt and we didn't have to wait. He checked us in for our drop off. The entire process was done in a matter of mins.

Trista K. le

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Le client n'a pas laissé de commentaire.

Cody D. le

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Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Charles P. le

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Make a trailer that a King size bed will fit in.

Robert T. le

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Le client n'a pas laissé de commentaire.

Ghislain R. le

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Fantastic people.they go out of their way to help

David G. le

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Le client n'a pas laissé de commentaire.

Jamie D. le

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Le client n'a pas laissé de commentaire.

Carmel G. le

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The staff was very nice and the UHaul was ready right at 07:00. The manager explained everything in detail. The location is a bit tricky because of traffic but otherwise my experience was great!

Tracey V. le

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More affordable delivery of uboxes in ft Walton area - it was going to be 400+ to deliver box - I was pleasantly surprised when I reached Eugene while trying to figure out how to get a truck to tow here they only charge $89 to deliver- made my day!!

FRED K. le

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Le client n'a pas laissé de commentaire.

Jerry D. le

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The truck I rented needed shocks. And the steering wheel was not centered.

DAVID P. le

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Le client n'a pas laissé de commentaire.

Richard B. le

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Le client n'a pas laissé de commentaire.

Laurence B. le

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Le client n'a pas laissé de commentaire.

CHANDLER L. le

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Le client n'a pas laissé de commentaire.

Tina N. le

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Picked up a 20’ truck and was told the jets are in it and it’s out front. No one had me go over the truck or showed me anything about the truck. The truck was very worn in and had dirt on floorboard and dusty and the truck had no been washed. It ran really rough but since it was a local move I figured it would be fine. Had the truck overnight. Swept out bed of the truck and the additional driver returned it an hour earlier then expected. No receipt given. Check my email and find a receipt that showed I was Charged a $50 cleaning fee as well as a $3.25 tax on the cleaning fee! The truck was returned the exact same way I rented It. The fact that they have the nerve to charge me for cleaning when it wasn’t anywhere near clean when I got It is appalling! I’ve called the local office and can’t reach anyone and I’ve called customer service. No one can help me with this fee! This is such a bad practice and never ever was I told I would be charged more than my agreed amount when I rented It! I’m furious and your customer service is severely lacking! Never will rent from U-Haul again!

Ed F. le

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Le client n'a pas laissé de commentaire.

Melinda C. le

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Le client n'a pas laissé de commentaire.

Kimberly N. le

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Everything was as simple as it gets. From online to appointment to receiving my vehicle and turning it in, it was all super easy. I have no complaints at all. Everyone was super friendly and helpful and made the experience easy from start to finish.

Tom L. le

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I did already. Please stop the emails!!

MARCUS H. le

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Everyone went above and beyond to accommodate our particular needs. I couldn’t have asked for better service.

RYAN T. le

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Incredibly helpful and accommodating throughout the entire rental process.

daniel m. le

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Customer service was outstanding.

Kevin S. le

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Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

matthew k. le

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Great place, helpful staff

Jennifer G. le

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the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

james m. le

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Just nice friendly people who got the job done.

Hector R. le

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The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Louise S. le

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Great

Thomas H. le

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The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Carla T. le

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The staff was super friendly. The girl that help me with my drop off was amazing...

Jessica F. le

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The staff was extra helpful and efficient upon check in and check out.

Melvin H. le

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The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Jeff P. le

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Thanks

Sean W. le

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Lights in unit would be nice. Otherwise excellent!

John C. le

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Great place to store your stuff.

SAMUEL O. le

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Great service.

CAMILLA J. le

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April was Fantastic

JAN F. le

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Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

RICHARD W. le

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April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

Kimberly C. le

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Wonderful experience. Thank you.

William F. le

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First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

Kimberly C. le

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I had an excellent experience. April was accommodating and friendly. Thank you.

NICK G. le

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April and her staff were very helpful and friendly while walking me through this process.

Debra F. le

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Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

brian d. le

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You all made it a very pleasant experince

Walter K. le

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Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Terry D. le

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thanks!

joe m. le

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The staff were extremely helpful and I would use them again.

Melvin H. le

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Great Staff, Good Location and Secure Site

Esmeralda S. le

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Already placed a review.

Others of D. le

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Staff was so understanding and helpful!

Chandra W. le

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The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

DOUG J. le

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Thanks

Debbra M. le

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EVERYONE was very friendly. I will recommend your services in the future for myself and others.

ANDREW H. le

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This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.

Kaylen W. le

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The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having wait

Jonathan T. le

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Savannah picked up and dropped of my uboxes and did an awesome job!

Jovan P. le

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The place was great for my storage needs

Leslie T. le

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*

Triston R. le

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There was only one staff member at the counter causing a longer wait time for other customers. Outside storage had zero pest control (siders, roaches, etc)

Lee M. le

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The staff was friendly & helpful, helping me to straighten out a couple of problems I had had with my original reservation, also in dealing with a delay on my end due to my personal towing vehicle.

JAMES F. le

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never had any issues

TROY W. le

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April and Team Crew Very Awesome Job!! Keep Up the outstanding support!! Thanks Again, Troy Williams

Pamela B. le

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There was always cars or trailers parked in front of my ground level storage and I could not get to it easily. Too crowded too many trucks there not easy in and out. Will go elsewhere next time.

David L. le

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This was my second time using this facility. The staff is friendly and the place is great! I would use them again.

VICTORIA E. le

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This is the worst Uhaul center I have ever encountered. You have to wait in line for a VERY long time, the employess are all clueless and rude, they will close before the closing times that advertised

Jared P. le

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Storage unit rented was in disrepair. Door to the unit jammed and came off the rails many times. When I went to empty the unit and let the staff know. Employees were vaping and did nothing. Typical!