Le client n'a pas laissé de commentaire.Robert L.
Customer Reviews for U-Haul Moving & Storage at Beal Pkwy
Pour nous contacter
Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Outstanding customer service. Fast checkin, equipment connected and on my way in a short time. Merci.Pete Q.
Le client n'a pas laissé de commentaire.John S.
Slow serviceGerard B.
Le client n'a pas laissé de commentaire.James R.
Manager was extremely helpful and courteousRobert V.
hold down straps were worn. Should be replaced. Also, rachet mechanism rusty and needed cleaned/lubed but it worked out okDoug H.
Le client n'a pas laissé de commentaire.Krystian B.
Le client n'a pas laissé de commentaire.Stephen S.
My reservation was not ready as promise at 9am. Had to wait for them to get it ready.Aaron H.
Le client n'a pas laissé de commentaire.Donna A.
Customer service was fast and out standing .Christopher J.
Le client n'a pas laissé de commentaire.Ann F. | Expérience générale
Very helpful and super friendlyDrew P.
Overall a superb experience.....friendly knowledgeable staff....both Jonathan and the store managerStephen G.
Le client n'a pas laissé de commentaire.Dawn S.
Within 10 miles of a 100 mile trip the low oil light came on and stayed on. New van, 13k miles. Stopped to check and it was on the add line. Just not something you should have to do with a daily rental. Last box truck a bad shimmy at 60 miles an hour. Guess maintenance issues at the Beal Av branch in Ft Walton Beach is to be expected.Charles C.
Everything was fast in and outNATHAN W.
Lot is very tight for truck & trailer or large vehicleMatthew L.
Le client n'a pas laissé de commentaire.Daniel P.
The guy that checked me in removed the dolly, And charged me for it... I used my own dolly...Taylor D.
Not a thing, this Uhaul location is perfecto. I have a van reserved for next week!MELANIE C.
Truck was unavailable so our only option was to pick up from another location 30+ mins away or rent a larger truck. Would not comp the price so we ended up spending more for rental and gas.Meghan L.
Le client n'a pas laissé de commentaire.PAMELA D.
The pickup and drop off process is so easy. Staff is always friendly. The only thing I would change is the gas. When you have a full day of moving ahead of you, the last thing you want to have to do is fill the truck up with gas before you can get started because you got it with 1/4 of a tank.Jennifer T.
Everything was excellent and marvelous. I'm very pleased and thankful for your service . Great company ! Great people !!!MADELIN B.
Le client n'a pas laissé de commentaire.Derek D.
Always friendly and helpful.Donna D.
Le client n'a pas laissé de commentaire.ROYCE W.
Le client n'a pas laissé de commentaire.James R.
Staff was extremely rude from the start. I did the mobile share, your app or safari page would not load for me to check in. I ended up not being able to get the code because of being on hold with customer service for a whole hour after the original time I was picking up. Which is a huge deal when it comes to a moving schedule. The U-Haul had a heavy cigarette smell inside which was not what I expected considering it says no smoking inside. Then I went to drop it off ON TIME regardless of U-Haul running into my time and he claimed when I checked in the gas was on 3/16 of a tank which I didn't pay much attention to the 10ths spot considering how late I was running on my time but I filled the tank to 3/15th and he said â€œno big dealâ€ then proceeded to charge me $12 for 2 GALLONS of gas which is how much it took for me to fill it up a WHOLE QUARTER of a tank. Absolutely ridiculous. This is the 3rd HORRIBLE experience I have had with U-Haul and from now on I'll just be renting from Penske. This company is pathetic.Jade S.
The people who work here are so nice, friendly, & extremely helpful. They are open every day with accommodating hours.Alyson B.
For me, not a thing! Colin & his team always take care of my rental needs. They are cheerful, even early in the morning & make the process simple. I will not go to another uhaul store in the area. They are the best, always!MELANIE C.
It was greatrobert G.
Le client n'a pas laissé de commentaire.Richard F.
Le client n'a pas laissé de commentaire.Sandra M.
Great staff and very helpful!Randy B.
Le client n'a pas laissé de commentaire.Kim K.
Well-run operation. Everyone was courteous and helpful. Greeting customers when they enter the store and when they return equipment would be perfect.Nick B.
Le client n'a pas laissé de commentaire.BRANDON P.
Le client n'a pas laissé de commentaire.Shawn T.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Guy G.
Le client n'a pas laissé de commentaire.MICHAEL B.
George were very professional and helpful. Give him a raise, he's a hard workerWesley T.
Le client n'a pas laissé de commentaire.Chuck G.
Le client n'a pas laissé de commentaire.Dylan B.
Staff provided excellent assistance in helping me with picking the correct trailer for my needs.Emory J.
Le client n'a pas laissé de commentaire.BRIANNE H.
The 20'ish year old gentleman that waited on me was one of the grumpiest service people I have come across. He was helpful but seemed mad at something for most of my time dealing with him. Even my last question:: "When is the trailer due back?" Instead of telling me, he pointed at the paperwork and said "It's written there"eric M.
Everything was excellent just keep up the good service thank youAnthony G.
Le client n'a pas laissé de commentaire.John S.
They are best service in town, fast and helpfulTam N.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.David P.
The truck drove horribly and when I got the truck they told me it was a half a tank in it was under a half tankAlthea T.
Employees were super nice & helpful!! Truck was clean & ready to go, drove great!!!Tiffany M.
Security deposit is too high.Toriance M.
Le client n'a pas laissé de commentaire.Guy G.
Again, everything was done to my satisfaction.William K.
Some employees need to be more friendlyRuth K.
Le client n'a pas laissé de commentaire.Chad P.
Le client n'a pas laissé de commentaire.Tamas F.
Le client n'a pas laissé de commentaire.Dwayne V.
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.Sally S.
Professional people and very helpful.STEVE H.
Very efficientMichael S.
Le client n'a pas laissé de commentaire.James S.
The vehicle got great gas mileage also.THOMAS M.
Nothing I got great service I will be backSonya R.
Le client n'a pas laissé de commentaire.ronald T.
The professional manor this location has is top knotch! I will definitely rent from this location again.Adam S.
The whole experience was great & great prices too! MerciSarah H.
Le client n'a pas laissé de commentaire.israel R.
Very easy processLinda N.
Le client n'a pas laissé de commentaire.Elizabeth G.
Make sure the people working here act a little less like they wish you'd never walked into this location to begin withRobert A.
Pick up experience was excellent. Helpful, prompt, great attitude. The staff couldn't do enough to help us get going. Different staff working by the time we dropped off were much less helpful and not such a good attitude.Sunny S.
The truck we drove was cleaner than most but honestly needed some front end mechanical work and the brakes were definitely questionable. For an inexperienced truck driver that could be dangerous. The staff was great and the truck was cleaned nicely just maybe pay attention to servicing them better.Kevin S.
Le client n'a pas laissé de commentaire.alejandra T.
Make it free. Haha just kidding. Very pleased.RICHARDW G.
Le client n'a pas laissé de commentaire.Tammy K.
Le client n'a pas laissé de commentaire.EDWARD G.
Le client n'a pas laissé de commentaire.ERIC S.
I was 20 minutes late returning the truck and they automatically charged me for a full day without even letting me know. I would have kept the equipment for longer if they had let me know the were charging me. This is a shady move in my opinion.Kevin F.
Friendly staff and super fast pick up/tun in.Parrish H.
Le client n'a pas laissé de commentaire.Clarence R.
Le client n'a pas laissé de commentaire.Charles D.
Great location friendly serviceCherie G.
Le client n'a pas laissé de commentaire.Brian A.
The man was very quick and efficient. I wish I could remember his name.James S.
Le client n'a pas laissé de commentaire.Sid G.
Mary was so helpful!Kristina T.
Le client n'a pas laissé de commentaire.Justin B.
Collin and all the team there are very friendly, efficient, and professional. Merci.SHERRY A.
Ms Strength is ACES!! When I first came in I was in a panic that cd not get my lock to work. Sadly I was bit abrasive when she sd she cd not cut the lock. She calmly sd " but wd you like me to come help you?" She had "The Fonz" touch and had it open instantly. Better keep her, and give her a raise cause she damn sure deserves it!! Thanks all!ROBIN N.
The best company and nice staff.FELIX R. | Premières impressions
Le client n'a pas laissé de commentaire.TIFFANY M. | Expérience générale
Easy check in and professional employeesEli L. | Premières impressions
I've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.JENNIFER M. | Expérience générale
Muy buen servicio exelente tratoBRENDA M. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH M. | Expérience générale
Le client n'a pas laissé de commentaire.Isabella B. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan S. | Expérience générale
Le client n'a pas laissé de commentaire.Edgardo S. | Expérience générale
Le client n'a pas laissé de commentaire.Terri C. | Expérience générale
Remi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don't usually find out your U-Haul places. Most of the people that I've encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.Donna Jay B. | Online Move In
Le client n'a pas laissé de commentaire.hayden m. | Expérience générale
Indoor a/c controlled storage door would not unlock for a few hoursEric P. | Expérience générale
secure, yes. well lit, not on drive ups.Nicholas L. | Expérience générale
Le client n'a pas laissé de commentaire.nicole e. | Expérience générale
Le client n'a pas laissé de commentaire.zack s. | Expérience générale
Le client n'a pas laissé de commentaire.heather p. | Premières impressions
Le client n'a pas laissé de commentaire.bryan j. | Premières impressions
Le client n'a pas laissé de commentaire.Melisa W. | Expérience générale
Le client n'a pas laissé de commentaire.zack s. | Premières impressions
Le client n'a pas laissé de commentaire.Terri C. | Premières impressions
Le client n'a pas laissé de commentaire.LORI B. | Premières impressions
Le client n'a pas laissé de commentaire.Justin W. | Expérience générale
I closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.ARTHUR H. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Expérience générale
Le client n'a pas laissé de commentaire.Rafata H. | Premières impressions
The staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.Jack S. | Expérience générale
Cons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpfulNicholas P. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER B. | Expérience générale
They staff were very helpful and nice !Pamela T. | Expérience générale
Le client n'a pas laissé de commentaire.Maria W. | Expérience générale
All expectations were good and met!Nancy B. | Expérience générale
Le client n'a pas laissé de commentaire.john g. | Expérience générale
I am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!Pamela T. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN M. | Premières impressions
Le client n'a pas laissé de commentaire.jesus r. | Premières impressions
Le client n'a pas laissé de commentaire.brandi u. | Expérience générale
Le client n'a pas laissé de commentaire.Danny L. | Expérience générale
There was no lighting in the actual storage unitMary C. | Expérience générale
I was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.Amanda T. | Premières impressions
Could use a light to see but otherwise very nice.MARY B. | Premières impressions
April Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.WHITNEY G. | Premières impressions
Le client n'a pas laissé de commentaire.LARRY M. | Premières impressions
Le client n'a pas laissé de commentaire.Hyders C. | Premières impressions
Le client n'a pas laissé de commentaire.Leigh M. | Premières impressions
Le client n'a pas laissé de commentaire.Michael F. | Premières impressions
Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.cory r. | Expérience générale
Le client n'a pas laissé de commentaire.lynn Z. | Expérience générale
Le client n'a pas laissé de commentaire.Dieter B. | Expérience générale
I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel securejulie o. | Expérience générale
Price service relation is excellentDieter B. | Premières impressions
April the manager was awesome.Swinston A. | Expérience générale
Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.jorge c. | Expérience générale
Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employeekevin r. | Premières impressions
Great, professional staff. Very accommodating and very good communication!Eric E. | Expérience générale
Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!Sean H. | Premières impressions
Le client n'a pas laissé de commentaire.Gary A. | Premières impressions
Le client n'a pas laissé de commentaire.MIKE P. | Expérience générale
Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.Robert C. | Premières impressions
The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.Robert C. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer v. | Expérience générale
Justus was the most professional and helpful person I've worked with in a long time. Truly a pleasure to do business with and a great asset to your team.Kevin F. | Premières impressions
Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn't happened. I will never use this place ever again!Michele M. | Expérience générale
The staff was very friendly and helpful!Richard O. | Expérience générale
The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.SHERYL R. | Expérience générale
Le client n'a pas laissé de commentaire.john m. | Expérience générale
April and the staff were amazing. Any issue was corrected immediately and efficiently.Mitchel M. | Expérience générale
The staff was amazing and extremely customer friendly.Debra R. | Expérience générale
Le client n'a pas laissé de commentaire.Laura C. | Expérience générale
Le client n'a pas laissé de commentaire.Laura C. | Premières impressions
Le client n'a pas laissé de commentaire.George T. | Expérience générale
Le client n'a pas laissé de commentaire.David M. | Expérience générale
First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.Clara O. | Premières impressions
Staff was really helpfulSandy R. | Premières impressions
From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.Jillian I. | Expérience générale
I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.Tom E. | Expérience générale
The staff was extremely helpful and my storage rental went smoothly.Jessica E. | Premières impressions
The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of returJillian I. | Premières impressions
I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100 % servive connected disabled veteran and only get paid once a month. Was draw negatCharles G. | Expérience générale
Everyone was friendly and tentative to the customers.JESSE F. | Expérience générale
s/oTom E. | Premières impressions
Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.Cody D. | Premières impressions
I did already. Please stop the emails!!Tom L. | Premières impressions
Everyone went above and beyond to accommodate our particular needs. I couldn't have asked for better service.MARCUS H. | Premières impressions
Incredibly helpful and accommodating throughout the entire rental process.RYAN T. | Expérience générale
Customer service was outstanding.daniel m. | Premières impressions
Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.Kevin S. | Expérience générale
Great place, helpful staffmatthew k. | Premières impressions
the people there are very nice and helped me out in getting a storage unit . they have great customer service skillsJennifer G. | Premières impressions
Just nice friendly people who got the job done.james m. | Expérience générale
The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!Hector R. | Premières impressions
ExcellentLouise S. | Expérience générale
The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of waterThomas H. | Premières impressions
The staff was super friendly. The girl that help me with my drop off was amazing...Carla T. | Expérience générale
The staff was extra helpful and efficient upon check in and check out.Jessica F. | Expérience générale
The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.Melvin H. | Expérience générale
ThanksJeff P. | Expérience générale
Lights in unit would be nice. Otherwise excellent!Sean W. | Expérience générale
Great place to store your stuff.John C. | Expérience générale
Great service.SAMUEL O. | Expérience générale
April was FantasticCAMILLA J. | Premières impressions
Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!JAN F. | Expérience générale
April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.RICHARD W. | Expérience générale
Wonderful experience. Thank you.Kimberly C. | Expérience générale
First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.William F. | Premières impressions
I had an excellent experience. April was accommodating and friendly. Merci.Kimberly C. | Premières impressions
April and her staff were very helpful and friendly while walking me through this process.NICK G. | Expérience générale
Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.Debra F. | Expérience générale
You all made it a very pleasant experincebrian d. | Expérience générale
Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.Walter K. | Expérience générale
thanks!Terry D. | Expérience générale
The staff were extremely helpful and I would use them again.joe m. | Expérience générale
Great Staff, Good Location and Secure SiteMelvin H. | Réservation
Already placed a review.Esmeralda S. | Expérience générale
Staff was so understanding and helpful!Others of D. | Expérience générale
The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!Chandra W. | Réservation
ThanksDOUG J. | Expérience générale
EVERYONE was very friendly. I will recommend your services in the future for myself and others.Debbra M. | Expérience générale
This was a nice perk getting a free month of rent because of our long distance move. The staff, especially Cheyenne and Corte were helpful and friendly in acccommodating us.ANDREW H. | Expérience générale
The employees were great but they need to hire more help at the store. Went into store a few times with only one person working and 6 customers waiting. That was not very convenient having waitKaylen W. | Expérience générale
Savannah picked up and dropped of my uboxes and did an awesome job!Jonathan T. | Expérience générale
The place was great for my storage needsJovan P. | Expérience générale