Customer Reviews for U-Haul Moving & Storage at Beal Pkwy

5 605 évaluations

631 N Beal Pkwy   Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge)

(850) 863-2133

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(850) 863-2133

631 N Beal Pkwy
Fort Walton Beach, FL 32548
(Just North Of Mary Esther Cut-Off Before the Gap Creek Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON O. 
Évaluation :
2

1) When I called asking if I could return the equipment I rented to a closer location I was told that I couldn't and if I chose to then I would be charged triple the price, now this is not an issue however when this was told to me it sounded like a threat versus trying to explain it to me. I simply called asking for information and do not feel that it was professionally delivered. 2) Upon arriving to return the equipment what appeared to be the owner (it's what his name tag said) approached me and said he noticed that the equipment had some damage and asked if I had documentation of the damage, I told him that when I picked up the trailer the employee who helped me took a picture of my vehicle with the trailer hooked up and the gentleman replied “ ok we have documentation but do you have documentation” which at that point I didn't understand the need to have my own documentation since all that information was uploaded to my contract and when I tried to explain this to him he seemed confrontational and then told me why should he have to look up this documentation for me if I didn't have pictures of my own. Then I had to explain to him again that I had literally picked up the trailer a couple hours prior to dropping it off and then his demeanor changed. Horrible customer service from what appeared to be the owner and I will definitely never rent from this location again or recommend it. The employees who helped me initially were amazing but not the “owner”.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
1

Hard to get in and out of when other people are living in their units or are at their units working on their vehicles every time we came into ours. Prices are too high for a small, non climate controlled unit. The only reason I got this unit was because I got a month free when I got my uhaul trailer, otherwise I would've found elsewhere.

ADRIAN W.  |  Expérience générale 
Évaluation :
5

Friendly, Courteous

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin R. 
Évaluation :
5

I already have and they were fat no line. The one on Elgin was at least a 30 min wait. They were very nice though. Only thing was I wNt on a 12 hour ride and was not told that the 15 footer does not have cruise control that was tough.

Randy C. 
Évaluation :
5

Awesome customer service!

Clay J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lilli W. 
Évaluation :
5

Staff is the best.

BERNARDO D. 
Évaluation :
5

The man who checked out the truck with me was very friendly and efficient. My truck was ready when I arrived and when I returned it, the folks were equally as friendly. The price was satisfactory too.

Robert S. 
Évaluation :
5

Please make the after-hours bar code easier to find. I know your instruction said next to the key locks but at night it's a little difficult to find. Thanks for the great service. In and out in less than 5 minutes. Well done.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quan P. 
Évaluation :
4

Fast courteous service

Lee O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josethine P. 
Évaluation :
5

The retention spring on the door was broken/disconnected. The door fell on me a few times while try to unload/load the trailer.

todd S. 
Évaluation :
5

I was extremely happy with the service provided. Very fast, proficient and knowledgeable.

laurence S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali M. 
Évaluation :
5

Very nice , friendly and helpful people. Easy process to get my truck and get on the road

STEVEN S. 
Évaluation :
5

Staff was extremely helpful and personable. I even forgot the furniture covers and I was told I can bring them back the next day at no charge. Overall great experience!!

LaDarion B. 
Évaluation :
5

The General Manager was awesome! And the Staff were exceptional in there duties of attentiveness! The place is always clean and has a friendly atmosphere about it. I highly recommend THIS specific UHaul to my friends and family because of the General Manager and the Staff!!! Please keep up the awesome teamwork!

George L. 
Évaluation :
5

Again, ran into friendly folks and it's very appreciated.

Sam W. 
Évaluation :
5

Nothing, everything was outstanding. The staff was excellent.

Jimmy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toyrena H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stacy d.  |  Expérience générale 
Évaluation :
5

That staff was great, fast and helpful!

Kurt H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caisson V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robin N. 
Évaluation :
1

Dont say that a location is 24/7 when it is NOT

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lyndribett M. 
Évaluation :
5

Everyone that I had contact with were extremely friendly and professional.

Robert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

blakely A. 
Évaluation :
5

The vehicle was clean and the service was fantastic. Very easy and quick process.

colton K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
4

I don't recommend any place in Crestview Florida for U-Haul pick up especially with a reservation very poor customer service

Joe P. 
Évaluation :
5

Great customer service and nice truck.

kim S. 
Évaluation :
5

Made dropping off very easy.

Robert T. 
Évaluation :
5

S.O.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETTEL O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

Team always great when Kevin's Repairs comes in to rent a trailer. They know what I need and get me in and out quickly as times important to me. You should give those guys a huge raise or more stock shares as they are top shelf all the way!

Kevins I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cralton W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

foster G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette M. 
Évaluation :
5

This is a great facility. Colin, the Uhaul agent that helped me, was excellent! He was extremely professional, upbeat, courteous, and friendly. He took time to expertly guide me in attaching an auto-trailer to my Uhaul van. He also guided and instructed me on loading my vehicle onto the auto-trailer, and securely strapping it down. I was very appreciative for Colin's service and help.

Jessie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Folks were very courteous. Trucks were clean and both check in and out were very fast and smooth.

Mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carinda K. 
Évaluation :
4

Have the national number communicate , document phone messages!

Dylan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carinda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Great customer service for easy return.

Brian B. 
Évaluation :
5

Colon and his crew Is were professional and courteous. We will only use this uhaul location in the future.

William D. 
Évaluation :
5

I did not drop off at this location. I dropped off in the same place I picked up.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCE W. 
Évaluation :
5

When renting the trailor online disclose that the once the shop hooks up the trailor it can't be taken off

Emmett S. 
Évaluation :
5

Do a walk through of the vehicle and note any damage. We found things damaged that we would have Bre responsible for bad we not found. ( light inside the uhaul broken off, cup holder fell off when opened). Also, the uhaul had a water leak. When we picked it up there was water pooled inside and the man said they left the big door open when it rained… turned out it had a leak and I had to throw away a box of clothes.

RICARDO P. 
Évaluation :
5

Great experience with this location/staff though a terrible move. The staff at pick up and drop off couldn't have been any nicer. Would recommend to absolutely anyone!

Katherine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William and Arac G. 
Évaluation :
3

Make customers aware of mileage amount….I spent little over $100 today had I known this before hand I would've taken a different route definitely was not in my budget

BRIDGET J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashonda O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y. 
Évaluation :
5

Friendly and informative

Anthony R. 
Évaluation :
5

Even though Uhaul is a big corp, they treat local folks like neighbors. Good Biz! Especially at this location!! Thanks!

ROBIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANEE H.  |  Premières impressions 
Évaluation :
5

Excelente servicio

Javier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Excellent!!!

Jasmin H. 
Évaluation :
4

Remi was professional and friendly. Would come back to the Mary Esther location anytime I need a truck.

KANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Outstanding customer service. Fast checkin, equipment connected and on my way in a short time. Merci.

Pete Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Slow service

Gerard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
5

Manager was extremely helpful and courteous

Robert V. 
Évaluation :
4

hold down straps were worn. Should be replaced. Also, rachet mechanism rusty and needed cleaned/lubed but it worked out ok

Doug H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
3

My reservation was not ready as promise at 9am. Had to wait for them to get it ready.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna A. 
Évaluation :
5

Customer service was fast and out standing .

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann F.  |  Expérience générale 
Évaluation :
5

Very helpful and super friendly

Drew P. 
Évaluation :
5

Overall a superb experience.....friendly knowledgeable staff....both Jonathan and the store manager

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn S. 
Évaluation :
2

Within 10 miles of a 100 mile trip the low oil light came on and stayed on. New van, 13k miles. Stopped to check and it was on the add line. Just not something you should have to do with a daily rental. Last box truck a bad shimmy at 60 miles an hour. Guess maintenance issues at the Beal Av branch in Ft Walton Beach is to be expected.

Charles C. 
Évaluation :
5

Everything was fast in and out

NATHAN W. 
Évaluation :
4

Lot is very tight for truck & trailer or large vehicle

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

The best company and nice staff.

FELIX R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY M.  |  Expérience générale 
Évaluation :
5

Easy check in and professional employees

Eli L.  |  Premières impressions 
Évaluation :
5

I've had to use multiple storage facilities before, but the U-Haul off Beal Pkwy has by far been the best. It's clean, well lit, reasonably priced, and doesn't smell funky. What really made me love this storage facility, was the people who work there. They were all so extremely helpful, understanding, and just plain sweethearts.

JENNIFER M.  |  Expérience générale 
Évaluation :
5

Muy buen servicio exelente trato

BRENDA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabella B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgardo S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri C.  |  Expérience générale 
Évaluation :
5

Remi made the 5th day of an agonizing move better. He is a positive breath of fresh air that I don't usually find out your U-Haul places. Most of the people that I've encountered look like they hate their job but Remi was extremely helpful and even in calming me down from all the stress.

Donna Jay B.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

hayden m.  |  Expérience générale 
Évaluation :
4

Indoor a/c controlled storage door would not unlock for a few hours

Eric P.  |  Expérience générale 
Évaluation :
3

secure, yes. well lit, not on drive ups.

Nicholas L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zack s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melisa W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zack s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin W.  |  Expérience générale 
Évaluation :
4

I closed out a storage unit after several years and we needed to to take the contents to New Orleans. There were no trucks available at the Beale street site and all 3 of your staff got on their computers and found a truck for us just a few miles away. Your staff went out of their way to help us find a solution. Top notch.

ARTHUR H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rafata H.  |  Premières impressions 
Évaluation :
3

The staff was less than nice and there was constantly trailers in the way of the ramp for loading into the storage area.

Jack S.  |  Expérience générale 
Évaluation :
3

Cons: - Much older than competing businesses - dead cockroaches could be seen in the hallways - access to the ramp when using a trailer was very difficult due to vehicles and the propane filling station located right at the bottom of the ramp, I had about 2ft clearance on each side to work with while reversing the trailer into a corner. Difficult task even for experienced drivers - forced to buy a circle lock before I could use unit Pro: - 1 month free due to my uhaul trailer cost - staff was pretty friendly and helpful

Nicholas P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER B.  |  Expérience générale 
Évaluation :
5

They staff were very helpful and nice !

Pamela T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria W.  |  Expérience générale 
Évaluation :
5

All expectations were good and met!

Nancy B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john g.  |  Expérience générale 
Évaluation :
5

I am moving here from Alabama and needed a storage till I can get into my apartment. Collin was very professional and super nice and friendly! I would recommend this business to family and friends!

Pamela T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jesus r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandi u.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny L.  |  Expérience générale 
Évaluation :
4

There was no lighting in the actual storage unit

Mary C.  |  Expérience générale 
Évaluation :
5

I was having issues with a previous unit that was reserved on 200 Erwin Ave in Fort Walton here. They took my name and info down sent it to corporate. I didn't not recieve a phone call. After waiting 6 hours and not receiving any phone calls. We drove to this location and the staff was very helpful and friendly. They explained everything to me and got me taken care of right away. I glad it didn't work out with the previous place because of the service I experienced at this location.

Amanda T.  |  Premières impressions 
Évaluation :
5

Could use a light to see but otherwise very nice.

MARY B.  |  Premières impressions 
Évaluation :
5

April Audet and her Staff gave a sense of security and trustworthyness. I was quickly guided to ensure my needs were met with a uhaul truck i could manage and a storage unit that had easy access for me as well. Thank April! U.re teamwork is awesome.

WHITNEY G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hyders C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
3

Office staff tends to be difficult when you speak with them. Not all that friendly and lied when we originally signed up for unit. Happy to be gone won't come back if I need storage again.

cory r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynn Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dieter B.  |  Expérience générale 
Évaluation :
4

I left because there was no more security they said lightning hit it anybody can walk in there and steal crap I have some expensive stuff in there did not feel secure

julie o.  |  Expérience générale 
Évaluation :
5

Price service relation is excellent

Dieter B.  |  Premières impressions 
Évaluation :
5

April the manager was awesome.

Swinston A.  |  Expérience générale 
Évaluation :
5

Altamente agradecidos por su servicio.Es tiempo de irnos pero fue un placer contar con ustedes Gracias.

jorge c.  |  Expérience générale 
Évaluation :
4

Good people who will meet your needs for Storage. No lighting in the climate controlled units & no electrical access near the units exist that I know of. This addition would be very helpful to tenants. That's my only suggestion. The staff is VERY HELPFULL and knowledgable. Best facility for Climate controlled units &24hr. access I found in FWB. If lighting or electrical access was added this would be the PREMIERE storage facility of FWB. My personal Thanks to the April & the staff. Kevin Riner Thanks to every employee

kevin r.  |  Premières impressions 
Évaluation :
5

Great, professional staff. Very accommodating and very good communication!

Eric E.  |  Expérience générale 
Évaluation :
5

Easiest part of my move was getting the storage unit and doing my rental return here. Excellent management and excellent staff!

Sean H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE P.  |  Expérience générale 
Évaluation :
1

Worst experience I've had. Will never recommend this uhaul. Extremely unprofessional. Only now that they want feedback have they found the time to email me. After 3 emails threatening me with no reply to my responses. They completely ignored me.

Robert C.  |  Premières impressions 
Évaluation :
1

The lack of respect was amazing. Being sent emails threatening me to pay after a month of waiting for my move out request to be processed was horrible. Not one response to my emails was inappropriate. I'm disappointed in uhaul.

Robert C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer v.  |  Expérience générale 
Évaluation :
5

Justus was the most professional and helpful person I've worked with in a long time. Truly a pleasure to do business with and a great asset to your team.

Kevin F.  |  Premières impressions 
Évaluation :
2

Customer service is extremely poor. The manager April is very unprofessional. Uhaul charged my card and I never authorized payment April claims she reversed the charges and states she sent an email when the reversal was completed, I never received an email until after I notified her and I received the email 4 times after I spoke with her questioning the reversal. The reversal should have already hit my bank that hasn't happened. I will never use this place ever again!

Michele M.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and helpful!

Richard O.  |  Expérience générale 
Évaluation :
4

The manager at this place is a very kind lady. She was always so helpful, respectful of people, and easy to work with.

SHERYL R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john m.  |  Expérience générale 
Évaluation :
5

April and the staff were amazing. Any issue was corrected immediately and efficiently.

Mitchel M.  |  Expérience générale 
Évaluation :
5

The staff was amazing and extremely customer friendly.

Debra R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M.  |  Expérience générale 
Évaluation :
2

First to clarify question 2. Friendly yes, helpful no until I insisted I am not leaving unit unsecured and they had to fix somewhat. Question 3: unit clean except rat poison box in unit, facility clean except broken old drywall outside another unit with nails in it that we had to dry/park by. check in to unload our Uhaul cargo trailer into a storage unit we were told we couldn't drop it at that facility after being told we could via email confirmation and had to take it somewhere else. Then after unloading went to lock the unit and the whole metal plate with slide bolt came off in my hand. It was broken and I couldn't secure my unit. I took pictures. Walked up to office was told by young man he couldn't fix it and to call his manager , cell number on her card, which wasn't on card, who had left for the day. He had to call, don't know what she said. I told him I'm not leaving my unit unsecured and I told a woman at customer service number that me and my 79 yr old mother who just unloaded we're NOT moving it to another unit! It's now around 5pm. He then gets tools and repairs to best he can. Put my lock on. The facility is not gated and I told him uhaul will be responsible for any loss of our belongings. He said a new bolt will be put on today. Not sure how that's going to happen unless I take the lock off?? Haven't been contacted today yet. Facility extremely busy at 5:30pm. Inside 6 people in line, 1 clerk. Outside 4 uhaul trucks in line to be dropped off. 2 guys outside one of which was the guy trying to fix my units lock. They all looked extremely frustrated. They let us return the trailer there at this point. We paid approx $120. For the unit which is not secure. We are moving out in a month when we rent another Uhaul truck?? to Pa from Fl.

Clara O.  |  Premières impressions 
Évaluation :
5

Staff was really helpful

Sandy R.  |  Premières impressions 
Évaluation :
2

From the day I stepped in to rent my storage unit the staff was less than friendly. No time when I had to talk to the staff were they at all wanting to help.

Jillian I.  |  Expérience générale 
Évaluation :
3

I'm not to happy about getting an email the other day that said I'm being charged a late fee for my storage locker. I checked out of that locker on the 9th of Jan.

Tom E.  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful and my storage rental went smoothly.

Jessica E.  |  Premières impressions 
Évaluation :
1

The customer service at this location was the worst I have ever encountered. The girl who helped me was very rude and annoyed with any question I had regarding my storage unit and the process of retur

Jillian I.  |  Premières impressions 
Évaluation :
2

I wasn't charged my auto pay on time, then was charged a week in a half later. My bank account was low and I'm an 100 % servive connected disabled veteran and only get paid once a month. Was draw negat

Charles G.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and tentative to the customers.

JESSE F.  |  Expérience générale 
Évaluation :
3

s/o

Tom E.  |  Premières impressions 
Évaluation :
5

Professional, personable staff. Well kept facilities with quite a few options for those who want to rent equipment or store personal items. It was easy to return the trailer/store my belongings.

Cody D.  |  Premières impressions 
Évaluation :
4

I did already. Please stop the emails!!

Tom L.  |  Premières impressions 
Évaluation :
5

Everyone went above and beyond to accommodate our particular needs. I couldn't have asked for better service.

MARCUS H.  |  Premières impressions 
Évaluation :
5

Incredibly helpful and accommodating throughout the entire rental process.

RYAN T.  |  Expérience générale 
Évaluation :
5

Customer service was outstanding.

daniel m.  |  Premières impressions 
Évaluation :
5

Very professional and organized staff. We really appreciate the kindness and quick service in our stressful moving situation. The rates are very reasonable as well. Thanks for everything.

Kevin S.  |  Expérience générale 
Évaluation :
5

Great place, helpful staff

matthew k.  |  Premières impressions 
Évaluation :
5

the people there are very nice and helped me out in getting a storage unit . they have great customer service skills

Jennifer G.  |  Premières impressions 
Évaluation :
4

Just nice friendly people who got the job done.

james m.  |  Expérience générale 
Évaluation :
5

The ladies at Beal Pkwy Uhaul were attentive and professional. They made the ending stage of a Colorado move very pleasant. My valuable possessions are safe and secure. Thank you ladies..!!

Hector R.  |  Premières impressions 
Évaluation :
5

Excellent

Louise S.  |  Expérience générale 
Évaluation :
5

The guys at the storage on Beal Street were awesome - I'm pretty much disabled and when they realized that - they went out of their way to accoomadate me and even brought us bottlles of water

Thomas H.  |  Premières impressions 
Évaluation :
5

The staff was super friendly. The girl that help me with my drop off was amazing...

Carla T.  |  Expérience générale 
Évaluation :
5

The staff was extra helpful and efficient upon check in and check out.

Jessica F.  |  Expérience générale 
Évaluation :
4

The location is hard to get out of due to the location being on a curve and having vehicles lined up along the front. It is a very busy location. The staff is very friendly and helpful.

Melvin H.  |  Expérience générale 
Évaluation :
4

Thanks

Jeff P.  |  Expérience générale 
Évaluation :
5

Lights in unit would be nice. Otherwise excellent!

Sean W.  |  Expérience générale 
Évaluation :
5

Great place to store your stuff.

John C.  |  Expérience générale 
Évaluation :
5

Great service.

SAMUEL O.  |  Expérience générale 
Évaluation :
5

April was Fantastic

CAMILLA J.  |  Premières impressions 
Évaluation :
5

Savanah was very knowledgeably and helpful on the receiving end of my daughters UBox delivery. We were so thankful for her help! Awesome service and overall, the UBox experience was great!

JAN F.  |  Expérience générale 
Évaluation :
5

April has done an outstanding job throughout the many years I have used her location. I highly recommend it! April has communicated very effectively on each occasion I have had to talk with her.

RICHARD W.  |  Expérience générale 
Évaluation :
5

Wonderful experience. Thank you.

Kimberly C.  |  Expérience générale 
Évaluation :
5

First time ever using Uhaul, did a cross state move. Staff was helpful and friendly, even with getting the 30 free storage.

William F.  |  Premières impressions 
Évaluation :
5

I had an excellent experience. April was accommodating and friendly. Merci.

Kimberly C.  |  Premières impressions 
Évaluation :
5

April and her staff were very helpful and friendly while walking me through this process.

NICK G.  |  Expérience générale 
Évaluation :
5

Always helpful and kind. When my husband collapsed at work and then hospitalized they were so kind and understanding.

Debra F.  |  Expérience générale 
Évaluation :
5

You all made it a very pleasant experince

brian d.  |  Expérience générale 
Évaluation :
1

Never use the internet to order materials and pay for them. Since you have to pay in the store as well you get double charged and the only way to get a refund is to travel back to the facility.

Walter K.  |  Expérience générale 
Évaluation :
5

thanks!

Terry D.  |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and I would use them again.

joe m.  |  Expérience générale 
Évaluation :
5

Great Staff, Good Location and Secure Site

Melvin H.  |  Réservation 
Évaluation :
1

Already placed a review.

Esmeralda S.  |  Expérience générale 
Évaluation :
5

Staff was so understanding and helpful!

Others of D.  |  Expérience générale 
Évaluation :
1

The Manager of this Uhaul facility, April is very rude and does not help you. They never have uhaul trucks available. The employees are nice but the Manager April is NOT! Stay away from this place!

Chandra W.  |  Réservation 
Évaluation :
5

Thanks

DOUG J.  |  Expérience générale