Customer Reviews for U-Haul Moving & Storage at Boston Ave

Évaluation :

5

There's a young man that works there his name is Wayne and very mature for his age and head outstanding customer service really appreciated meeting him and have him take care of me. I will absolutely recommend you to anyone who needs rental services all the best Joe Feola

Évaluation :

5

First rate experience from start to finish!

Évaluation :

5

Although the Pick up truck was new my foot kept getting stuck between the brake pedal and the gas pedal causing the truck to speed up rapidly when I needed braking. Few week back I rental a Ford pick up truck (and trailer) and did not have any problem. Don't get me wrong The truck was very nice and U-Haul didn't design it. Also, for the second time the chains in front and back of the car carrier were so mangled up and were not usable nThis time, even with a very big screwdriver I could not find how to make both of these chains usable

Évaluation :

3

Get more Workers,line was long. Spent 45 minutes in line to drop off trailer.

Évaluation :

1

One of your staff have no respect you need more training

Évaluation :

5

They held me down each and every time thanks for your support!!!

Évaluation :

5

Everyone that helped me was friendly and made it very easy.

Évaluation :

3

Change the invoice format. Hard to understand, and unreal...how am I saving 3 $k+ for renting a pick up for 4 hours? And also, why am I paying 90 $for a 4 hour rental? Invoice is useless

Évaluation :

4

Quick service, clean vehicle. Very good every time we use this location.

Évaluation :

5

Nothing You Are Awesome.

Évaluation :

1

I received a broken truck. Phone costumer service was great but in store service was poor. Staff was uninterested in helping out and had attitude towards me. After swapping the truck they gave me a even older one where the driver door did not close correctly. Decided to spend more money one a moving company then deal with that store. Disappointing

Évaluation :

3

I reserved a 27' truck for TWO days , three weeks before my move. Show up on moving date & I'm told "We don't rent 27' trucks for 2 days but I got a 20' truck for you". I tell the guy that I have a receipt for the 27' & I really need a 27' truck & he responds that he didn't have one here. IF I knew I couldn't rent the bigger truck for 2 days I would've made other plans with moving. I would think that SOMEONE would've called me & told me this after the girl made this mistake. This mistake made my move a nightmare as I was unable to fit all my stuff in the truck & had to throw out some of my belongings due to having to be out of my house by a certain date. IF I have to move again or need to rent something I will try & go elsewhere. In my opinion this is unacceptable. My moving date was in the middle of the week (Tues/Weds) so I'm sure they had a way to get me the bigger truck. Also , the truck was given to me with a check engine light on....

Évaluation :

1

Clean the truck. It was filthy. Extremely sticky and black surfaces spent and hour of my reservation Cleaning trunk. Especially since COVID im disappointed. Didn't feel like the health and saftey guidelines were followed.

Évaluation :

3

Service people not friendly at all

Évaluation :

3

They need more help

Évaluation :

5

No need to improve excellent service.

Évaluation :

4

You didn't have the trailer I reserved, which is a pretty big part of the experience.

Évaluation :

5

Nothing needs to be improved. Everything went well.

Évaluation :

4

Newer trucks needed

Évaluation :

1

Made complaint already

Évaluation :

5

Have used Uhaul through the years, always dependable. Like the online registration, making the rental process fluid an efficient.

Évaluation :

5

This is a busy location andvi understand why, you always get soeedy service and Professionalism with a smile.

Évaluation :

3

Customer service was good but need more representative on weekends. Not enough people working to cover for the volume of business.

Évaluation :

2

I was Pre Registered All my info was set up on line all i needed to do was sign and go yet I had to wait 40 min in line and the another 20 min getting checked through 1 hour before I hit the road you need a speed check in and out for those that pre register

Évaluation :

3

The van we got was very clean but not maintained well at all when going over 30 mph and trying to break the whole van wheel and brake pedal shook very bad. When I told the assistant manger he said thanks I'll take it off the road and have it checked. That was not good customer service to me

Évaluation :

5

Fast, friendly service. In and out with a truck in 10 minutes.

Évaluation :

5

At this time nothing

Évaluation :

5

Extremely pleasant experience!! Love it!!

Évaluation :

3

Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,

Évaluation :

1

I feel like I was treated with no understanding of a mistake that I and a uhaul employee made. Before made my return the vehicle I paid 15,00 $ in gas how could I have driven 198 miles.

Évaluation :

3

When I picked up the rental, I noticed the receipt said I had to bring the truck back with 3/4 tank of gas, yet it only had 1/2 tank. I asked the girl at the pickup location to note this and she said it would not be a problem, everyone does it and to just bring the truck back with at least 1/2 tank and I would be ok. I am not,ok since I was charged a fuel charge which I wanted to dispute, but no one ever called me as noted on the return site. When I dropped off the truck, I did not agree to the charges - due to the fuel charge noted above - the site said someone would call me back. No one ever did and just charged me the charge anyway. Also, you should stress to customers that if they are returning off-hours, and they do the web site based return, DO NOT PUT THE KEY IN THE DROP BOX UNTIL THE ENTIRE RETUEN IS COMPLETE. I had to go back to the truck multiple times to note odometer readings, take pictures of the interior, etc. and was lucky I did not return the key first..

Évaluation :

2

Staff not very nice at all I will like for someone to contact me because I can't find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can't figure out what's going on just because someone close a unit doesn't mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this

Évaluation :

3

Please change email of customer Christopher Isler. Wrong email in system

Évaluation :

1

Waited a long time, truck broke down numerous times, horrible customer service, a pure rip off!

Évaluation :

5

None at all, Continue to keep up the Exceptional Work everyone was very courteous and So Helpful at the business another awesome experience thanks again Theloniouspaige

Évaluation :

2

I reserved at another location and yet to receive my 50 $guarantee credit. Get there in the morning and they don't have the vehicle I rented. Offered to cover mileage but didn't

Évaluation :

4

Drop off was smooth, Only one person working at pickup so I had to wait. Overall, went well. Thx

Évaluation :

5

Great Customer Service

Évaluation :

5

I didn't have to wait to long for service, all of the customers ahead of me were taken care of promptly and before I know I was being taken care of and on my way with the cargo van I had reserved. Thanks so much U-haul on Boston Ave in Bridgeport, Ct.

Évaluation :

5

I was impressed with the service tech he was able to save me money by advising me as to whether or not I should pick up a truck from my location or pick it up from the location where I was going to and that was very much appreciated

Évaluation :

1

Make sure every truck is clean I caught bedbugs because of your truck

Évaluation :

4

keep oil levels above 50 percent

Évaluation :

5

We booked a guaranteed time for 9:30 am or a 50 $refund. The time was changed to 10:30 but no refund was given.

Évaluation :

4

Customer service was very good and helpful.

Évaluation :

5

Everything is good

Évaluation :

5

The manager, was very pretty, but also exceptionally helpful to me securing a storage unit at a different location(Pine St). Ofcourse she also prepared my rental truck quickly and helped me use the App to photo my ID. She should be given a Stock Option Bonus for her excellent service. Best regards, Muhammad

Évaluation :

5

Boston ave Bridgeport ct has an awesome team

Évaluation :

5

Great work guys!

Évaluation :

3

The truck was not safe to drive, with slack in the steering wheel. The additions do not match the initial advertisement. Telephone service was excellent.

Évaluation :

1

we where charged for tolls and we never went out of CT... had to dispute them was cleared up but still.

Évaluation :

3

The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.

Évaluation :

3

It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.

Évaluation :

5

Thanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.

Évaluation :

5

Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.

Évaluation :

5

The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.

Évaluation :

5

Great location friendly staff member

Évaluation :

5

Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

The workers are very friendly and helpful

Évaluation :

4

I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of 102 $for 3 months and after that 132

Évaluation :

3

Eceryone should have 24 hour access to their stored items without having to pay extra costs.

Évaluation :

5

I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.

Évaluation :

5

Very clean; easy access - would use this location again if I had to.

Évaluation :

4

Merci.

Évaluation :

5

The employees at the bridge port ct office is excellent

Évaluation :

5

Great people very attentive and respectful

Évaluation :

5

Great service

Évaluation :

2

The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.

Évaluation :

4

Super good

Évaluation :

1

Too expensive for just one day. Spent 400 $for a storage and a truck..

Évaluation :

5

The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Merci.

Évaluation :

3

Poor communication

Évaluation :

1

Customer service is bad , the storages aren't kept clean, the people don't care. Over priced storage for such a small space . Would never ever recommend anyone there

Évaluation :

5

They are so nice they take care of everything they help you with everything

Évaluation :

5

Great service

Évaluation :

2

Excessive late fee, will never use uhaul storage ever again or refer to anyone.

Évaluation :

5

Every employee that I encountered was patient, friendly and helpful.

Évaluation :

5

Thank you for your help

Évaluation :

3

Wasn’t a good experience

Évaluation :

5

I recommend U-HAUL to everyone.

Évaluation :

4

Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.

Évaluation :

5

The staff was helpful and knowledgeable.

Évaluation :

4

The staff were courteous

Évaluation :

4

Thank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..

Évaluation :

5

My move out date was June 1st

Évaluation :

3

The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month