Évaluations des clients U-Haul Moving & Storage at Boston Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Boston Ave
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Corey J. le
Most every person I dealt with was not trained and incompetent. Spent 5 hrs waiting for hitch install. Then it still wasn’t done. Had to come back next day. Most people that came in to store while I was there had issues.
Eduin R. le
Easier check out
Anthony M. le
The trailer I had reserved happened to have a bent hitch bar and not sure why you didn't take it out of service before it was replaced? I have a picture of it when it was connected up to the vehicle and made it somewhat difficult to tow with due to the misalignment between the vehicle and trailer. It was nice to have it available for the three days I needed it for, but would have searched out another UHaul for availability, had I known the one I got really shouldn't have been rented out. Anthony
Tyrone M. le
I tried to change my order to add the lighting kit and it never got through. However, my original order was executed really smoothly and I'm very happy.
Victor S. le
Get your online and app on par with what you charge your customers. I wasted half an hour trying to log in digitally. ??????
David P. le
Customer service rep was helpful and funny.
Michael R. le
Dane was friendly and provided a great customer experience. Thank you.
hyginus a. le
Nothing
James G. le
I find that the entire crew at the Boston Ave, facility is always very courteous and helpful, as well as professional in their dealing with the public.
lori s. le
We dropped off after hours, but everything went well.
KEITH S C. le
Nothing .. great location, exceptional courtesy and customer service!
Victor S. le
Stop your policy of auto check out with the app and all the pictures...either you hire someone or just let people leave the truck there. With so much money that we pay we shouldn't be working for you too.
Cleiton V. le
Stuff could be more friendly
Carolyn S. le
Upgrade your computers. Check in & returns take way too long. Returning was difficult-the guys had to try 2 phones & 2 computers to take the return.
Erica S. le
Faster service.
Tony P. le
Nothing
Michael L. le
I didn't like the fact that my pick up location was changed, however, I was glad that they added the extra miles to my allowance.
Mike P. le
Cliff was very helpful!
S.J. M. le
U-Haul Moving & Storage at Boston Ave 636-650 Boston Ave Bridgeport, CT 06610 June 4, 2019 To the Staff of U-Haul Moving & Storage at Boston Ave, I really appreciate all the help and patience from the Staff. Donald was very helpful in assisting me in selecting the right vehicle the night before pick-up. Trever was very pleasant and informative each time I called. Additionally, it had been an especially emotional week with the loss of a High School Friend, and both Clifton and Savie were very patient with me. Thank you again everyone, SJM
Charles L. le
Don was incredible. He was busy and trying to close and without any frustration he handled his business and very professionally dealt with me. A true asset to your company!
Alex U. le
Everything was great!
Rich T. le
The uhaul associate who attended to me was exceptional and a true asset to the company.
Trevor L. le
Pick up was very organized and efficient for the amount of volume this location deals with. Staff was extremely polite.
Shaila R. le
Excelente
Wilma H. le
Great customer service! Thanks Dane!
Arthur L. le
Very efficient. I reserved a van online and the van was new, clean and ready to roll. Quick check out. All good. I will definitely go back when I have the need.
Robert B. le
Friendly service and a clean truck
Tom Q. le
Have a separate for check in for hitches vs truck rental. That was the longest part of the experience. Otherwise exceptional service and workmanship.
Jenny K. le
I requested a 17ft truck online they said it was available in bpt I got there they said my reservation was for a 15ft truck, I reserved the truck for 24hours he said it had to be back by 3am I was not finished using it and had to bring it back I couldnt cancel because I already had moved scheduled to be at my house my phone was at 2% but I needed my phone just to rent a truck it was very frustrating I was meeting movers at my house let the associate know and the while process took over 20 minutes I wasted my money and am out money cause now I have to reserve another truck because even though I reserved to truck for 24 hours I still had to bring the truck back
Javon T. le
Wish everyone who owns a business take note from uhaul on Boston Avenue great service and personalities
William C. le
The website pick up is not the easiest to use. But better than waiting in line. The van not being where the app said it was located was a hassle. The kid checking the van back in was awesome so much help!!!
Dibiandry R. le
Everyone was great
Edmund V. le
Excellent customer service. Friendly staff
Gil B. le
Just continue the good service experience i had.
Anthony O. le
Possibly more help at the counter'
Suprena S. le
Some of your vehicles need to be updated as they are pretty old and falling apart.
KESHAN N. le
The crew there is excellent. They work hard to get you in and out with good costumer service. I would definitely refer them to friends and use their services again.
Joseph M. le
Process was confusing, machines froze in middle of transaction, had to waste time repeating it, employees were trying to check multiple people in at once, chaotic. I wasn't even supposed to be picking up at this location, uhaul moved my pickup 25 miles away from my requested pickup without telling me, I had to find out the day I picked up uhaul, then had to pay for expensive cab ride to now far away pickup location. Uhaul needs to get its act together, next time I'm going with a competitor.
Gabrielle P. le
The line was very long, but the agents did a great job of moving clients through as quickly as possible!
David A. le
Quick and easy!
Greg B. le
These guys were great. Had returning down. Quick and efficient.
Phil S. le
Rashim was excellent. I was out in no time, truck was ready. Bringing it back was a breeze and the price was right, Nice job!
Javon T. le
Very helpful and knowledgeable staff great experience
Judy R. le
Staff were very helpful and professional
Rich S. le
From pickup to drop off, it was a very smooth and positive experience overall. This was the 2nd time I've rented from this location, and both experiences have been hassle free. Would definitely not hesitate to rent from this location again.
Karen J. le
The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
ann f. le
Need more convenient drop off. Kept getting assigned to Largo Dr location in Stamford where on 2 prior occasions staff told me they didnt have personnel who could disconnect 12’ trailer so I ended up having to help. Took about hr and multiple phone calls to get different location. When did, got very inconvenient snd also poorly staffed location in Bridgeport far from my house and business. Why can’t Jefferson St in Stamford take back trailers?
Anthony O. le
Staff was very helpful, even remembered me from a rental two weeks earlier. great service!
George J. le
Dane installed the hitch on my van a few years ago and did an excellent job. That’s why I went back to have a hitch installed on my Jeep last week. Once again, Dane installed the hitch in a friendly, timely, and professional manner. Dane is AWESOME!
carlos c. le
The final bill was inacurate they was charge me TWO days acording to the system whent they check again the front desk person said to me system make a mistake .....the charge me only for one ...wich was the right thing.
Francisco M. le
Employees are great, Damien has a great staff.
James W. le
The whole experience was great! The men working at the location were all extremely nice, helpful, efficient and knowledgeable ... real professionals! I will definitely use them again!
Michael H. le
Always a pleasure doing business with this location...
Maryellen d. le
Make sure the correct pick up and drop off is clearly understood from the beginning. I received a text on the morning to pick up the truck 2 hours away ?!
Angela R. le
Uhaul personnel were very professional and patient with assistance excellent customer service
Derrick D. le
The truck that i rented the key can't open the door and nobody told me. I ended up locking the doors and couldn't get into the truck I had to wait 40 minutes for road side assistance.when I return the truck and i explained what happened they didn't even care.
Sharon M. le
April 30, 2019 Excellent Customer Service was provided by Trevor, Raheim and Donald. Their Professionalism and ability to put a customer at ease is to be commended. I will both recommend this U-Haul location and come back to utilize the other services offered. Thank you, SJM
TAMMY G. le
Charged an extra day because we were 2 hours late on a return!!!!
Ira N. le
Both times I rented a trailer, everything was next to perfect.
Randy W. le
Nice
nekeya m. le
Customer Service was very horrible I would not recommend this location to anyone who is renting a truck. I would definitely recommend Pine Street Uhaul Storage Michael and Terrell very wonderful Young Men.
Charles D. le
Express Check in the best.
Gregory F. le
The pickup experience was fine, but I just had a fraudulent charge on my credit card and my best guess is that it was skimmed at that location.
Tavon B. le
Always great customer service from all staff when renting from this location!
James P. le
Continue being friendly, pleasant and understanding the customer's needs
danielle w. le
I have rented from this location several times and they have always been great. I will continue to rent from this location.
michele p. le
Man who helped me was wonderfully helpful and was very knowledgeable of what he was doing,he gets 100% from me.
MANUEL M. le
I rented the truck for 24 hours + 40 MI I went over 22 miles and was charged $60 extra I do not believe that's fair
Allen B. le
The associates at this location did an excellent job signing me out when I picked up the equipment , and also when I returned the equipment . The associates onsite today are an asset to your company and I hope as a company you will recognize them for their excellent customer service . Allen Bacon
Susan W. le
Yard was over crowded and paring was difficult. Drop off was also difficult. Congested and easily accidents could incur with such a over crowded lot.
Hilamant S. le
This is the 2nd time they messed up my bank account I' not happy with that
RUSSELL P. le
I’ve rented this truck and it was raining I swept out the back of his truck and wipe down the inside of the truck Cab there was absolutely no reason to charge me for dirt from the rain I swept it out it was pouring rain you have to take some things into consideration if you want it perfect then put a mop on each truck really disappointed in this petty in called for charge
Katherine P. le
Stephen and his staff were great. They made the moving process so quick and easy
ROEGJAY M. le
N/A
Charles V. le
None
tabitha f. le
You guys are both awesome
Graham B. le
Not that it mattered much since I knew how to do it, but the attendant wouldn’t check the equipment in until I removed my personal vehicle from the trailer and offered no assistance. Whereas the attendant at the pickup location was helpful
MIGUEL C. le
N/A
Tom W. le
Easy and fast service both rent and return. No issues
Thomas W. le
Awesome eperience as usual. Dane and his staff run a great business there. Definitely going to return in the future.
marlon p. le
when i went to return the truck i was lied to about the price. new employee required
Jorge O. le
I used to rent from the NY/NJ area. Literally shocked at the level of professionalism and preparation of your morning staff in CT. Appreciate them!
JUBIN J. le
The online pick up process takes too long, and includes mundane steps like taking multiple photos and uploading etc. And then the system could not verify my photo in license vs current photo. Wasted 10 minutes doing it while there was no one in line at the counter.
jose m. le
Im been charged way extra than what was told only for one day.
JEROME S. le
I think y'all should have spare keys on hand for every truck and can that's all. Other than that great group of guys you have working there from top to bottom
sylvia y. le
Everyone was great! Very knowledgeable and friendly staff.
Olguens L. le
I was so surprise for the wonderful service that uhaul gave me
JOHN C. le
The truck I used was a piece of crap, updated equipment would be a good thing.
marlene p. le
This my first experience with u haul and I must say I will always recommend you to people fr a satisfied customer. Than you and keep up the good work I wouldn't change a thing
Jim G. le
Uhaul reps are always helpful and friendly.
john s. le
Where's the questions about your employees? Here I'll make one for you. How were our employees? Rate their performance. 1 to 10,10 being the best. a)Friendly , b) Courteous , c) Knowledgeable. Answer to all three. a) 10 ; b) 10 ; c) 10. Without them your location and equipment don't matter.
raul a. le
Respetar el estacionamiento de impedidos
Bonita P. le
Pick up representative Tracy delivered great customer service. However, drop off representatives a lot delay 15 minutes wait time but completed the task.
Bianca A. le
Train your support staff for better interaction with customers. They need to relate to all kind of customer with a proper business like language.
Kris S. le
Customer service reps at location were very helpful and friendly!
Olivia M. le
Extremely rude attitude and barely any help what so ever. Only one guy was able to help and he was black with dreads. The rest I am very disappointed with. NEVER going back there
William F. le
It shouldn't require us to drive to Connecticut from Long Island to secure a one-way rental.
ANDREW G. le
Stephen T. was very knowledgeable and helpful, he knows his stuff.
Jorcetta K. le
The rep was very helpful and made me feel comfortable! Thank you guys again.
Bonita P. le
Your representative, Savie and the young male staff on Saturday, 3/16/2019 was impressive and professional in multitasking our customer experience. Great and effective team.
Noah A. le
Stephen (not sure if it was spelled Steven) has superb customer service and multitasking skills! Keep up the good work!
Julio A. le
Onesty
Luis G. le
Nothing ???????
Gretchen K. le
Amazingly friendly and helpful! I totally recommend this U Haul!
valerie k. le
I'm really on the fence about your last question, there were so many mistakes made with my bill, although it was corrected it added to my stress levels not good.
MICHAEL C. le
Checkout process was slow. The assistant was very diligent but it seems like the reservation system you have needs some improvements to streamline the process. Other than this, everything else was just fine, thank you.
James G. le
The staff are always very friendly and courteous.
debra p. le
I have used U Haul for over 40 years and have never been disappointed. Thank you
Yaritza G. le
Super good
vinicius c. le
Great service, quick and easy.
suhey h. le
no call for nothing or sometime problem and never returned the money stay in hold is very bad service have excuse for no returned the money back... its very bad service another store is much better have beter person and better manager in boston ave bpt ct is very bad store.
Devin M. le
I waited online for over 30 minutes because they were very disorganized as well as rude. I asked them to go over a few details and they told me to just read the recite. They never gave me the dolly but I was changed for it. And I purchased boxes and they accused me of stealing. I was unsatified with my service.
Josue C. le
Very slow service
Laura G. le
none... customer service was great.
Lysander V. le
Great customer service. I was in and out with my rental.
Jozette F. le
Nothing. Excellent service and very professional!
Mariah R. le
notify customer about cleaning fee prior to retrieving vehicle
Richard M. le
Trailer I needed and ultimately rented was not presented to me at first. Had to keep asking for a small trailer at a reasonable price. Then they finally identified one. He also did not ask how long I needed it for.
latarish d. le
The guys are the best. I had to keep the truck for a extendeded amount of time. They took care of it over the phone.
Naomi T. le
Too expensive for just one day. Spent $400 for a storage and a truck..
JESSICA R. le
The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!
FIONA C. le
Poor communication
Towanna R. le
Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there
francesca m. le
They are so nice they take care of everything they help you with everything
JOSEPH P. le
Great service
christopher a. le
Excessive late fee, will never use uhaul storage ever again or refer to anyone.
dennis h. le
Every employee that I encountered was patient, friendly and helpful.
Karla K. le
Thank you for your help
DAVE S. le
Wasn’t a good experience
wgdan y. le
I recommend U-HAUL to everyone.
Veronica R. le
Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Karla K. le
The staff was helpful and knowledgeable.
Patrick V. le
The staff were courteous
Benita B. le
Thank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..
Sarah B. le
My move out date was June 1st
david b. le
The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
Cynthia B. le
I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown