Customer Reviews for U-Haul Moving & Storage at Boston Ave

Évaluation :

3

This time customer service was better than my first time i love it

Évaluation :

5

Excellent service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

I returned the van on time and you have charged me 20 $even i set up every thing online

Évaluation :

5

Everything was good

Évaluation :

1

Stop dishonestly charge us. You should not charged a customer after hours fee when they are to return the equipment 7 am and they return it 2 am and your office open at 7 am. Can you explain to me where the after hours fee comes in?

Évaluation :

1

Make it clear where you can park the vehicle and drop off keys after-hours

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent Customer Service. Very pleasant to work with.

Évaluation :

4

Was not comfortable with dashboard warning of low psi. - called- was assured that it was due to outside temperature - every tire showed different psi - variance of 10 -20 degrees for all 4 tires..

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great staff. The truck was perfect. Easy to drive and clean.

Évaluation :

4

The Truck had a very bad smell of Marihuana inside. Recommend that no smoking should be allowed inside the vehicle.

Évaluation :

1

Customer service representatives were not considerate and accommodating to consumers and refuse to make adjustments when mistakes on their behalf were made.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Way to Long for checkout the return

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

The receiving guy was so rude, argumentative and made me feel that y business was unwanted

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Extremely professional job checking me in and preparing the truck and having it ready to go.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

My fault for not using the app before I left, but I was also told before the rental that the text message setup was bad. Either way I was charged for a tire I didn't blow. And will take care of this concern on my own as the staff was nice but did not have a proper resolution.

Évaluation :

5

Excellent service, very helpful

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The gentleman that too care of me was very knowledgeable and provided good service.

Évaluation :

5

I have used This location several times the staff is great, they are always Really busy so if you go be patient, they will work with you to accommodate and cater to your needs. I have seen impatient people be obnoxious and leave. On a scale one to ten, I rate them an 8, just be patient!!!!! YOU'LL BE HAPPY TOO!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything went well with the rental process. When I returned the rental I was having an issue with my internet but your employee; Dane Grant, took the time to help me out and get me checked out. I appreciate him because he did not have to do this. I believe he went above and beyond what he had to do and helped me out. Thumbs up to him and your entire staff.

Évaluation :

1

I got charged a cleaning fee for returning the equipment in the condition that it was in when I received it.

Évaluation :

5

Clean the windshields 🙏🏾🖤🙏🏾🖤🙏🏾

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Customer contact with employee was very friendly and professional when picking up truck.

Évaluation :

2

Have the truck available that was reserved and not a smaller one at the same price. You cost me an extra 4 hrs labor because we had to make two trips. My customer was not happy. Thank you again uhaul for crappy service

Évaluation :

5

Great customer service,and good fast paced employees

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The process was flawless the customer service was beyond excellent fan Tabula's truly a Very Good Pl., Sheldon is the bomb

Évaluation :

3

The van I rented shook when breaking above 60 mph and the wheel wasn't aligned.

Évaluation :

5

The service was so fast it was in an out like a robbery!!! Hassle free!!! No problems whatsoever!!! The Staff worked great teamwork!!!

Évaluation :

5

The customer service is exceptional. I appreciated the attentiveness the associate provided. Management a âž•. Thank you always!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great service, friendly staff at this location

Évaluation :

4

Location and employees were great and easy to work with but the truck itself was something else. This truck probably needed a major tune up it was hard to start and not to mention if you didn't hold the wheel with both hands you were going to get into an accident .

Évaluation :

3

I do have a complaint, when I picked up the truck, they said to return the truck with the gas needle at the same level. I checked and it looked full so I asked is the tank full and they said yes. So before I dropped the truck off, I filled up the tank and it took 8,5 gallons. But I only drove 29 miles, so I couldn't have used 8,5 gallons. Maybe I used 3 gallons or maybe 4 but not 8.5. How can I get reimbursed for the extra gas I put in the truck. The agent at the Stamford store where I returned the truck confirmed I put this much gas in because he took a picture of my gas receipt.

Évaluation :

1

I'm a moving helper. When I went to pick up a clients uboxs I was flat out told no (because "it was to much work") and the next customer was called. The Regional manager needed to be involved to fix the problem. I had to come back the next day to do the job and then I was double charged on the truck.....

Évaluation :

1

The staff is very unorganized I rented twice the same week and the service was not good. The only good thing I can say is that the rental was available and clean.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

No estimate amount of the day I got vechical

Évaluation :

5

The two gentleman at the drop off location were very friendly and professional.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The issues that occurred while I was there were due to the inability for other customers to understand what the employees were easily explaining to them

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

1

I DID NOT rent from you so this phone number is not correct. I hope my credit card was not charged!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

I had a very poor experience at the Boston Ave location today. There was only one person at the office this morning and he was extremely slow. He also seemed distracted and would not make eye contact or speak clearly about what was going on. I told him that I was planning to wait at the office for the install since I was informed that it would take 1 hr to 1 hr 15 min. He said "you can wait if you like. I cant give you any estimate on time." The person he handed my keys to did not want to talk to me. "I am on my break", he said. I decided to go back home and come back for my car. It took 45 minutes for all that. The third person in line behind me lost his cool and ended up bickering with the person on the desk. The evening experience was equally bad. The guy at the desk couldn't tell me where my car was in the lot. When I found my car the mount and ball was missing. After a call to the technician "It is in your car". The guy at the desk didnt want to show me how to install it. He said: "As a favor I can show you how it is done, but it is not my job. I will do that after I attend to other customers.". So, I waited for another 15 minutes. This location and all the employees who work there are the worst people imaginable.

Évaluation :

3

I was charged for 2 days of rental, I called the 800 and was told the manager of the Boston Post rd on Bridgeport CT would call me 10/2/21 and I have yet to receive a call nor a credit for the day rental plus insurance.

Évaluation :

4

Great customer service from the representative that assisted me picking up the vehicle in Bridgeport CT.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Buena atención buenas personas calificadas para su trabajo Y gracias por todo

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

U-Haul main # found me a 2 day 20' truck when I couldn't find it online -excellent! Front desk at location was great, we was working 2 customers at once and was still professional and courteous. .

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The gas is not ticking at the time you put it in, and they charged me more than they told me at the beginning.

Évaluation :

5

The women who checked me out was very courteous, smiled, moved very quickly to help the line of people. A++++++++++++++

Évaluation :

5

Very good service

Évaluation :

3

The estimated fuel on my contract was off by 1/4 tank so I used their customer friendly app to update the information and even took a picture of the gauge. It was half way between 1/2 and 3/4. When I got my receipt with the upcharge for the mileage overage, I was also hit with 2 gallons of gas. The receipt even showed a little fuel gauge representation and it was spot on half way between 1/2 and 3/4. Really?!?!? This was after the guy that checked me back in told me the gas was fine but we went over on miles. Unbelievable! What a scam!

Évaluation :

3

The after hours return website did not work and I got charged an extra day. That's ridiculous. The tire pressure light stayed on for both front tires. I was worried about getting a flat the entire time. It just wasn't a good experience at all.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very happy

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Some of the staff were extremely rude, the property is dirty and there is limited parking. Both times I went the few parking spaces were full. Total nightmare of a location, would never return.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Not clear where to return truck. When I put in wrong location, they finally told me where they wanted it after honking.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

One of the customer service agent called me and was very rude ,then in turn hang up on me.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.