Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer service reps were cordial, helpful and efficient. Two helped us get the truck and another two received it back. All were great at this location.
Lynn H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry H.
Évaluation :
1
HORRIBLE LOCATION! STAFF UNPROFESSIONAL AND NO ORGANIZATION! Won't RENT HERE EVER AGAIN
Essence W.
Évaluation :
5
Excellent service!
Ronald P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
fernando L.
Évaluation :
4
U-Haul is a reputable rental company and I believe that more effort should be placed to sure there are adequate trucks available for renters. There should be more of the sizes that people rent the most.
Rockson B.
Évaluation :
2
They don't know how to talk to people
Brandon V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arthur Z.
Évaluation :
3
Make sure the equipment is at the location the next customer reserves it. I will never use U-Haul again. The language in your reservation is purposefully misleading, and your reservation/scheduling people are not helpful.
Steven J.
Évaluation :
3
The rental location called and left a voice mail for me about returning the equipment. I was unable to get in touch with them to follow up. Calls to the location were routed to an automated system and despite speaking with a customer service rep, I was unable to get the rental period extended until I made at least 5 calls. I spent approximately 2 hours trying to get the proper department on the phone. The location of rental never picked up. It was beyond frustrating; it simply didn't work correctly.
ANDREW P.
Évaluation :
1
Extremely poor customer service. The woman who was supposed to be at the desk was outside riding a bike and smoking instead of helping customers. The other works were extremely rude and not helpful.
Deidra W.
Évaluation :
5
The Boston Ave Bridgeport location has a Great staff. Very helpful
Arthur Z.
Évaluation :
5
Everything was great 👍
Luis L.
Évaluation :
2
Better customer service
Carmen R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derrick S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Lisha P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier R.
Évaluation :
1
Get better employees to do their JOB!! Customer service suck! And after I returned the truck I got charged $1xx.xx more 3 days later after they already had charged me what was needed to be charged!! I had to go through going to the office so they can fix it and the employee gave me the managers business card told me to call and I had to go through all the hassle just to tell me call your bank? I will never come here again nor I will ever recommend this location..
Isela D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Javier B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
hector F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maurice J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jeffrey S.
Évaluation :
5
Thnx for your service god bless🙏🙏🙏🙏🙏🙏🙏👍🏿😃
andre J.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICKERLINE B.
Évaluation :
5
They made it quick painless and easy! Very friendly staff willing to work with you through anything they can. Thank you guys! God bless!
Raf C.
Évaluation :
5
Could have the truck ready, when the customer pulls up especially for an online reservation.
Richard T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandie L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MYNOR M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey A.
Évaluation :
5
Nothing to improve. The best location to go for a rental, staffs are superb
Brandie L.
Évaluation :
5
good service
hugo L.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Paul W.
Évaluation :
5
Nothing great customer service experience
georges A.
Évaluation :
1
I was. Charged for 4 days of renting a vehicle i only have for 24hrs. Struggling to get a refund. Terrible service
RYAN T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MELVIN M.
Évaluation :
5
The management is excellent but some of the workers are very disrespectful I return my truck at 7:57 On Friday few of the workers refused to take my truck and cursed me out and telling me they are close I have to use the Uhaul/ share when I started to question them that I am on time they start calling me lazy this is definitely not professional I've been going to this location at least twice a month and got excellent service this is the first time this has ever happened very embarrassing and disappointing but I do have to it I like how the management dealt with the situation after he was notified him
RICHARD B.
Évaluation :
1
Worst place don't know how you guys are open both uhauls where bad no customer service at all no one talks to you or even look at you .please get employees that's want to work . Worse experience ever . Looks like no one wants to work and it was so getto looks bad for business
Robert G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Pamela M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donald B.
Évaluation :
5
Personnel amical
CARLOS N.
Évaluation :
5
No nonsense, courteous, professional. The van was in great condition. Pick-up and return couldn't have been easier. Website pre check-in timed out while downloading license pictures; was easy enough to do at the counter during pick-up.
Paul E.
Évaluation :
1
You need to shut that site down and get rid of the management Dane. He is aggressive and very unprofessional! It was the WORST moving experience I have had in 42 years!!! I am DISGUSTED!!!!! The truck broke down on the highway and they only refunded me half of my money. I will be contacting Human Resources again.
Tashewa N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILNER J.
Évaluation :
1
Disrespectful and rude manager,
Monsurat A.
Évaluation :
5
Quick and easy pick up no hassle
Nina L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
PETER G.
Évaluation :
5
Keep up the good work 👏 👍 💪
Marie J.
Évaluation :
4
Good service and easy in and out with trailer
Robert C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Justin C.
Évaluation :
3
The seats were dirty and the van smelled bad
MARIA Z.
Évaluation :
5
The gear shift routinely gets jammed and is unusually rough.
Edward G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordon R.
Évaluation :
1
Hire a new manager not the cutthroat currently in place no my f it re Lynn 2 lousy people u have att the helm
Joseph L.
Évaluation :
5
The young man that helped me was so polite ,it was a breath of fresh air. Very well run
Kristin L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cindy C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vincent C.
Évaluation :
2
It's the only one that had trucks. Truck door didn't close without extreme effort and the door to the cab stuck. Also was a very rough ride in general. I rent uhauls multiple times per year and this was the worst one in a long time.
Dan B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David V.
Évaluation :
5
Todo esta perfecto bendiciones
ismael H.
Évaluation :
5
The staff were knowledgeable and efficient.
Michael T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JANYRA M.
Évaluation :
5
So easy an convenient!
Jose R.
Évaluation :
5
Thank you for your service
MARISOL M.
|
Expérience générale
Évaluation :
5
Rien
Michael B.
Évaluation :
1
How could you have a location when someone come in that gotten a truck and couldn't get there deposit cause the location has no money in the register? Really
JESUS C.
Évaluation :
5
The employees were really helpful and kind
KATHERINE S.
Évaluation :
4
Bridgeport Staffing on Boston Avenue site exceptionally professional and provide great customer experience throughout the four years of storage usage.
Bonita P.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
ANGELO S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MATIAS R.
Évaluation :
5
I really do love the service I received, would definitely use Uhaul Storage again if I have to. The staff was great, patient and all of my things were secure.
jasmine c.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shyam D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
monica K.
Évaluation :
5
You guys are my number 1 no problems at all. Pick up took only like 5minutes.
melissa V.
Évaluation :
5
The vehicle had a strong cigarette smoke that even caused me headache. I hope in a future can find a non smoker vehicle.
pedro D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David C.
Évaluation :
5
The gentleman at the dest was super quick. Kind and courteous.. He was able to multi task and get the job done right. I just wish I could have added his name to this review.. Great Job Young Man... UHaul is lucky to have you.
MAURICEM J.
Évaluation :
1
I would like U-Haul to give me a call back so I can explain 203572 8691
ROLAND B.
Évaluation :
5
Just one issue trying to input information for mileage It's given me a hard time couldn't Close out Return on the app properly
CAREY M.
Évaluation :
5
Staff was very helpful. Help to get me in and out quickly. Great Job!
LUIS S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Abby B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ronald W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOAN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
John T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NOREEN R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Noreen R.
|
Premières impressions
Évaluation :
5
You can check the fluids in your trucks more often we had to and antifreeze mid trip
Martin V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILNER J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
EQUAN B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mary D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THOMAS G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Maxine J.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joel M.
Évaluation :
5
The cashier or manager. Was running 2 registers at a time and taking care of all customers with a smile and being very professional.
JOEL C.
Évaluation :
5
My personal experience was really amazing! Very likely to recommend this service to anyone!
Carlos J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Keyon B.
Évaluation :
4
Little slow to start, couldn't find confirmation, once he did it went smoothly
David M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Toni S.
Évaluation :
5
The truck I drove didn't run that smooth like the new truck
STEVEN F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Paul D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adam N.
Évaluation :
4
Staff was excellent throughout. Two complaints: There was never a working light in my storage room. And having storage rooms with only a narrow staircase access (no elevator, no ability to use a hand truck to wheel items in and out of storage room) is unacceptable.
Nancy M.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
twana R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Cosmo F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
YANNICKZ G.
Évaluation :
5
Very knowledgeable staff and they addressed any and all questions I had for them. I am a prior customer, and a local resident. Job well done.
Matthew L.
|
Premières impressions
Évaluation :
1
Bad customer service
jeff B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ashana C.
|
Expérience générale
Évaluation :
1
I was locked outside the building for hours!!
SAMANTHA P.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
Laurie D.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Monica M.
|
Expérience générale
Évaluation :
5
The only unfair thing is, they went up on my fee every year without telling me, because I was a valued customer🤔
nicole s.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
John L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
EDNA B.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Joshua C.
|
Expérience générale
Évaluation :
5
Muy bueno la asistencia 👏
CARLOS T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edditt O.
|
Expérience générale
Évaluation :
5
Cliff was very kind and helpful.
Kumari W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelica H.
|
Expérience générale
Évaluation :
5
Thank you all who had a hand in helping me get my brothers storage business handled.
MARK T.
|
Expérience générale
Évaluation :
4
Everything was good so far. I have nothing bad to say. Yes I would recommend somebody.
Pamela C.
|
Expérience générale
Évaluation :
5
I am very grateful to the staff of uhaul on Boston ave , especially to Savi ! She was amazing understanding, respectful , over all a great person. I would recommend anyone that uses uhaul to go to the Boston ave location . You will have an easy exchange. Once again thank you Savi and godbless
susan r.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
karen h.
|
Expérience générale
Évaluation :
4
Had to store stuff in the basement, no elevator so had to take heavy stuff down a treacherous set of old stairs then back up and out again! Otherwise, no issues
Elizabeth M.
|
Expérience générale
Évaluation :
3
Yes or no answers here are not adequate. For example, my storage space was clean enough, but light not working, so it was pitch black inside. The staff did their best to provide a substitute battery light, but it was not properly maintained. Also, I was not aware that the space was down a long flight of stairs, no elevator, no ramps for hand trucks. Very disappointed with that. And, one should be able to return the truck to any of the three U-haul places in Bridgeport. Very inconvenient, now.,
Nancy M.
|
Premières impressions
Évaluation :
2
Staff not very nice at all I will like for someone to contact me because I can't find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can't figure out what's going on just because someone close a unit doesn't mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
charmaine l.
|
Expérience générale
Évaluation :
3
The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
George S.
|
Expérience générale
Évaluation :
3
It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
rosemary w.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
grace s.
|
Expérience générale
Évaluation :
5
Thanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.
Jennifer C.
|
Expérience générale
Évaluation :
5
Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
ANDERSON D.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
JULES J.
|
Premières impressions
Évaluation :
5
The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
alex b.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Alexis Y.
|
Expérience générale
Évaluation :
5
Great location friendly staff member
NOREEN R.
|
Premières impressions
Évaluation :
5
Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Susan E.
|
Premières impressions
Évaluation :
5
Excellent service à la clientèle.
Micaela J.
|
Expérience générale
Évaluation :
5
The workers are very friendly and helpful
Edwin R.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Denisse R.
|
Premières impressions
Évaluation :
4
I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
ANGELINA G.
|
Expérience générale
Évaluation :
3
Eceryone should have 24 hour access to their stored items without having to pay extra costs.
Melodie S.
|
Expérience générale
Évaluation :
5
I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Lesha P.
|
Expérience générale
Évaluation :
5
Very clean; easy access - would use this location again if I had to.
Robin M.
|
Expérience générale
Évaluation :
4
Merci.
kathleen b.
|
Premières impressions
Évaluation :
5
The employees at the bridge port ct office is excellent
alex b.
|
Premières impressions
Évaluation :
5
Great people very attentive and respectful
Mirasol R.
|
Expérience générale
Évaluation :
5
Great service
chrisly a.
|
Premières impressions
Évaluation :
2
The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Karen J.
|
Premières impressions
Évaluation :
4
Super good
Yaritza G.
|
Expérience générale
Évaluation :
1
Too expensive for just one day. Spent $400 for a storage and a truck..
Naomi T.
|
Premières impressions
Évaluation :
5
The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Merci.
JESSICA R.
|
Premières impressions
Évaluation :
3
Poor communication
FIONA C.
|
Expérience générale
Évaluation :
1
Customer service is bad , the storages aren't kept clean, the people don't care. Over priced storage for such a small space . Would never ever recommend anyone there
Towanna R.
|
Expérience générale
Évaluation :
5
They are so nice they take care of everything they help you with everything
francesca m.
|
Premières impressions
Évaluation :
5
Great service
JOSEPH P.
|
Premières impressions
Évaluation :
2
Excessive late fee, will never use uhaul storage ever again or refer to anyone.
christopher a.
|
Expérience générale
Évaluation :
5
Every employee that I encountered was patient, friendly and helpful.
dennis h.
|
Expérience générale
Évaluation :
5
Thank you for your help
Karla K.
|
Expérience générale
Évaluation :
3
Wasn’t a good experience
DAVE S.
|
Expérience générale
Évaluation :
5
I recommend U-HAUL to everyone.
wgdan y.
|
Expérience générale
Évaluation :
4
Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
Veronica R.
|
Réservation
Évaluation :
5
The staff was helpful and knowledgeable.
Karla K.
|
Réservation
Évaluation :
4
The staff were courteous
Patrick V.
|
Expérience générale
Évaluation :
4
Thank you to the entire staff who made the need for your services smooth, helpful and secure..
THANK YOU..
Benita B.
|
Expérience générale
Évaluation :
5
My move out date was June 1st
Sarah B.
|
Expérience générale
Évaluation :
3
The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
david b.
|
Expérience générale
Évaluation :
5
I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
Cynthia B.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.