When I picked up the rental, I noticed the receipt said I had to bring the truck back with 3/4 tank of gas, yet it only had 1/2 tank. I asked the girl at the pickup location to note this and she said it would not be a problem, everyone does it and to just bring the truck back with at least 1/2 tank and I would be ok. I am not,ok since I was charged a fuel charge which I wanted to dispute, but no one ever called me as noted on the return site. When I dropped off the truck, I did not agree to the charges - due to the fuel charge noted above - the site said someone would call me back. No one ever did and just charged me the charge anyway. Also, you should stress to customers that if they are returning off-hours, and they do the web site based return, DO NOT PUT THE KEY IN THE DROP BOX UNTIL THE ENTIRE RETUEN IS COMPLETE. I had to go back to the truck multiple times to note odometer readings, take pictures of the interior, etc. and was lucky I did not return the key first..
Évaluations des clients U-Haul Moving & Storage at Boston Ave
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Témoignages des clients récents de U-Haul Moving & Storage at Boston Ave
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Staff not very nice at all I will like for someone to contact me because I can’t find my big box of jewelry I left in unit 502 that was next to the door looked in all boxes now Idk what to do I will like for someone to stay in contact with until I can’t figure out what’s going on just because someone close a unit doesn’t mean they got good service are help at times this place needs news staff. Thank you Charmaine lodge I just got back home and notice this
The unit was uncomfortable for moving large heavy furniture due to stairs and a beam cutting across unit reducing the size of the unit.
It was inconvenient for me because every time I try to use the loading dock the uhaul trucks were always blocking the area. In my opinion they need to park all their trucks away from blocking the loading areas and give their customers space to move their items.
Thanks to all the staff You're doing a wonderful job keep up the good work. Savie you are the best.
Very convenient, very clean, quiet and friendly staff. However, i wish they had an Elevator in that facility which would have made things so much easier, that's all.
The mgr,clifford ,Donny,and the rest of the Boston ave team is the best I have came in contact in a long time that were very professional.
Great location friendly staff member
Quick, simple process. Facility organized with all entry and loading areas well thought out ... made the move in super easy. Great staff help and friendly.
Great customer service.
The workers are very friendly and helpful
I found the pricing to be well above their competitors. My moving out in 1 months time was due to this. I have a 10x10 unit at a discount price of $102 for 3 months and after that 132
Eceryone should have 24 hour access to their stored items without having to pay extra costs.
I love Boston Avenue Uhaul the lines are little long but the guys are always very friendly and helpful.
Very clean; easy access - would use this location again if I had to.
Thank you!
The employees at the bridge port ct office is excellent
Great people very attentive and respectful
Great service
The wait time is too long at this branch. Why am I forever to pay for a storage unit a month ahead of time. Nowhere online does it state that payment is immediately due.
Super good
Too expensive for just one day. Spent $400 for a storage and a truck..
The customer service that I received was above excellent. The entire team worked together to make sure that all of my needs were met. All while balancing a VERY busy morning at the store. Thank you!
Poor communication
Customer service is bad , the storages aren’t kept clean, the people don’t care. Over priced storage for such a small space . Would never ever recommend anyone there
They are so nice they take care of everything they help you with everything
Great service
Excessive late fee, will never use uhaul storage ever again or refer to anyone.
Every employee that I encountered was patient, friendly and helpful.
Thank you for your help
Wasn’t a good experience
I recommend U-HAUL to everyone.
Mr. Cliff service was excellent, he explained in detail everything, the storage was clean but I think a light inside of the storage would be nice.
The staff was helpful and knowledgeable.
The staff were courteous
Thank you to the entire staff who made the need for your services smooth, helpful and secure.. THANK YOU..
My move out date was June 1st
The facility and all employees were great. My one major compliant and the reason I would not recommend to a friend is that prorating is unavailable. We moved out June 1 but still had to pay full month
I appreciate the service everyone was willing to help you and they were very respectful I would definitely use the service again Thanking You Sincerely Mrs Brown
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