Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

Évaluation :

3

The lady at counter very nasty attitude

Évaluation :

1

3 different managers tell you 3 different things on the policies and procedures, wasting my time & money, gas driving to the location only to find out we didn't need to stop in to get it serviced after 3 days, etc., Thankfully the 3rd manager I dealt with was helpful and didn't give me the runaround BS.

Évaluation :

3

One bald tire another tire that started to sperate on my trip - lucky found a U-haul that put two new tires on the trailer during my trip on a Sunday. Now 45 days later still have not refunded my deposit.

Évaluation :

4

Keep up the good work.

Évaluation :

5

The manager was very helpful so I could rent my truck that means a lot that there are still helpful people 😊

Évaluation :

5

Great team great place

Évaluation :

5

The young lady at the counter was very nice and competent and all the gentlemen outside were excellent, knowledgeable, friendly and all around a pleasure to do business with.

Évaluation :

5

The staff at this facility were phenomenal. Especially Shandra (sic). I was in between homes and went through a lot. The staff was always available and knowledgeable. The staff here need to be acknowledged and rewarded for their GREAT customer service. Thank you. Karen

Évaluation :

5

Great process for after hours drop off, one small and flat box left behind and they called me 1st thing the next morning for pick up

Évaluation :

3

People are nice. To many hoops to jum through

Évaluation :

5

I used a truck from THIS location and everyone was fantastic , the storage facility on pecos and DI where I needed to get my stuff from was hands down the worst EVER….. Public Storage 👎

Évaluation :

1

Horrible experience they charged me mad money, didnt have a unit available to store my belongings, then reported vehicle stolen, was very very rude to me and told me it wasn't their problem what I did with my property but they wanted their truck back and reported it stolen. I called emailed and kept in touch daily and still threatened me and be littles me. I will never ever do business there again

Évaluation :

5

Customer service was excellent

Évaluation :

5

It's ok...it's just that when a customer knows wat they think of certain things not right just help them make it right don't make them think it's ok to say it's the same n not check the vehicle thinking it's clean n it's not some ppl has the right to say wats wrong they won't walk away from it they wanna make sure wat they paying is worthed have ALL vehicle checked before they leave the parking lot n feeling happy as they came in n out. Not saying to the ppl in the office it's the one that helped us bring the vehicle out to us today. The front desk were cool n nice to us good keep up the good work Mahalo Andrew! Means thank you in Hawaiian!

Évaluation :

5

Thanks for all y'all's help

Évaluation :

5

The whole crew was super great despite being really busy, Christopher did an amazing job adding a trailer hitch and then getting me set up with a trailer. This was all last minute due to a miscalculation on how much stuff we had to move to our new apartment. Johann moved my reservation from a different location to this location so I didn't have to drive to another after getting the hitch. One of the best customer experiences I've had in a long time. HIGHLY RECOMMEND this location.

Évaluation :

1

Locked outta my storage for 2 months even though it was paid and that was under an assumption they had no proof of and then they auctioned off my storage I'm currently in the process of litigating with a lawyer to further investigate these felonious charges and the unlawful auction of my property due to an assumption by General management of U-Haul staff and employees and I would like to state that I just got this message on the 17th and they scheduled me for a move out date on the 16th that's very illegal and I'm going to prosecute by the extent of the law that's f****** b******* and due to the fact that they currently acted as if they never had this phone number I'm suing them

Évaluation :

5

Anthony was super great customer service and I was grateful for his quick and efficient taking care of my onli e

Évaluation :

1

Horrible customer service. Reserves a 10foot truck weeks in advance. When we went to pick it up they had none and put us in a 15foot which we did not want. Made comments that we were getting it at the 10foot price and I explained if I wanted a 15foot I would have reserved it. Was told they rented ours in the morning to a walk in and we're not going to turn a sale away just because we had a reservation

Évaluation :

5

Ian was Great 👍

Évaluation :

3

Not a good experience

Évaluation :

2

Lock was stuck. Was promised a credit for mileage for needing to return to location to remove lock. At $1,09 per mile, small credit should have been granted as told. Originally reserved for 24 hours, pick up location changed by UHAUL AND contract changed to 7 hours without consent. Not happy.

Évaluation :

5

My experience with this is great. But I'm wondering why there is no reward program for returning customers. Most people use your truck only to move. I use your trucks every month. I leave more gas than I have to so the staff can use the truck. Sometimes I can't tip so I leave extra gas. The company doesn't recognize this gesture as a worthy act. The founder death happened on October 4th. This year to honor the founder of U-Haul why not start a rewards program for returning customers who use trucks every month. This will create a big boost for U-Haul Your founder was killed in Las Vegas and to honor this man who gave us the greatest service known to the American family--moving truck. This is the best thing your company can do. Give back to the people. You are an American icon. Prove to me you deserve that to be the icon of American Moving culture. You can't watch a movie or tv show that wasn't used a U-Haul truck. I know because I teach film studies. Now do something and take care of your people GM need days off because it helps build a strong support staff if the GM is not able to work 6 days a week. I go to other sites and the GM's work very hard to provide the best service. I always go to the GM and introduce myself as a local business person who expects good service for my business which I do get from U-Haul. The rental service I use for transportation needs.

Évaluation :

5

Andrew was great at check-in. Honestly, such a delight. The truck was available, clean, fuel efficient and overall the experience was perfect. Thank you. This location is much better than any other I've ever used.

Évaluation :

3

They gave us a messed up truck only got to Flagstaff AZ it broke down. Took 3 days to get a working truck.

Évaluation :

3

Basics were ok joined online served no purpose none of the info including credit card was used.. Why even sign up for online if you are not going to use it?

Évaluation :

5

It was a great experience, there was no nonsense and I'll definitely uhaul again.

Évaluation :

5

Ian was the guy who brought the truck out and he was great guy and guided me through the process on the phone check out.

Évaluation :

5

While I was there the manager was reprimanding and employee. I felt it was inappropriate and unprofessional to do that in front of customers.

Évaluation :

4

I was mostly satisfied with service except that my mileage in was recorded in error and I was charged 18 miles above what was actually driven. I was charged also for 4 gallons of gas probably based on the miles recorded in error so again, I was charged 25 % more than I used. That 10 foot truck runs at approx 12 mpg and we were charged for approx 9 mpg. We did freeway driving too. Anyway we await response from email to business.

Évaluation :

5

I have used several U-Haul locations and this hands down the best. service was outstanding from inside with the ladies paying, etc. Great customer service. Quick and professional service outside with hook-up. Also get my propane here for my RV.

Évaluation :

1

They need to make sure that they inspect the vehicles/ cargo trailers.

Évaluation :

1

Truck had a cockroach infestation, truck was not clean and headlights didnt work properly

Évaluation :

4

vehicle ran horrible and used alot of fuel was told it gets 12 mpg only got around 5 mpg i put in a complaint said someone will contact me within 72 hours cost me almost $900 to go 1600 miles

Évaluation :

5

Excelente

Évaluation :

5

All of the staff we're very helpful and very friendly. This is the second time I've used this location and I will continue to do so.

Évaluation :

2

The representative spent 10mins talking to a previous customer about a future job opportunity for a family member, before acknowledging anyone else. The rep also took a headshot and called every phone number I provided, which was the first time I had ever experienced this, despite renting from U-Haul numerous times.

Évaluation :

5

Andrew was a fantastic representative. He handled our experience from start to finish with a refreshing upbeat attitude. He turned the typically stressful ordeal of moving into a memorable time. He deserves recognition!

Évaluation :

5

The staff went out of their way to accommodate. Way to go two guys helping outside.

Évaluation :

5

Very satisfied 😊❤️

Évaluation :

5

Thank you for all your help!

Évaluation :

5

Owner of established was very efficient. Team Members customer service was great. Will rent from them again in the future

Évaluation :

5

Everything and everyone were helpful and friendly.

Évaluation :

5

Good customer service.

Évaluation :

5

Excellent customer service always

Évaluation :

3

Fast service and friendly staff.

Évaluation :

1

The truck has the check engine light on and the truck was empty on gas

Évaluation :

5

Mathew was exceptional and elder black man and the funny white guy in the store Gen Mgr that would be yall are Amazin Keep up the laughter 😃 😀 😄 it's always good !!!❤❤❤

Évaluation :

5

Everything went as planned. Thank you

Évaluation :

5

Everything i rate a 10. The equipment was clean, the service excellent, and the staff courteous and helpful...especially Robin.

Évaluation :

3

You can improve your service by making sure the Gas is where you said it would be. I was told that the gas needed to be brought back at 1/4 tank but when I got into the truck it was at 1/8?? Also our ramp was too small for that size truck. The 26ft trucks usually have a longer ramp. Someone could get injured bad

Évaluation :

1

Everyone was rude customer service was like aggravated about doing there jobs not to mention over charged me changed prices to make bill a larger amount then lied and said that truck was not returned or even on lot then I recieve a bill stating that they recieve the truck and was already rented to some one else equipment was not good needs a lot of maintenance done not safety even drive and tried to keep in touch when you ask for extension would say ok then call 4 times asking where the truck returned

Évaluation :

1

You need much better customer service. Just think a bit more about your clients. The experience at this place was the worst I've been through.

Évaluation :

5

Discounts for repeat customers

Évaluation :

5

Extremely helpful and courteous staff (no matter if they were behind the counter or outside checking in the truck

Évaluation :

5

Everything was perfect Thank you

Évaluation :

5

Very professionally organized and clean. Hand sanitizers available for usage. You can rent a storage and truck which is very good one stop shop! Staff was amazing and fast

Évaluation :

5

None at this time.

Évaluation :

5

i really wish that the access was 24/7

Évaluation :

1

I was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.

Évaluation :

5

The sensor lights in the hallway didn't always come on. Every thing else was great.

Évaluation :

5

Very nice and helpful staff. The entire experience was very good and much appreciated. Merci.

Évaluation :

1

The unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.

Évaluation :

5

Just like to thank everybody for being so helpful and so professional I really do appreciate it thank you

Évaluation :

5

best uhaul location!

Évaluation :

5

Ronda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easy

Évaluation :

5

Just want to say thank you and everything was well and storage was kept good thank you but

Évaluation :

5

The entire staff was professional and friendly. When I was moving my stuff out I didn't know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!

Évaluation :

5

My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.

Évaluation :

5

Love all the people there! My favorite Ronda ❤

Évaluation :

5

Ronda was the nicest thank you

Évaluation :

5

Ronda, the manager, was personable and explained things extremely well.

Évaluation :

5

Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!

Évaluation :

4

They were great. Helped me with everything.

Évaluation :

5

Staff was amazing

Évaluation :

5

The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .

Évaluation :

2

Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I'm thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.

Évaluation :

3

Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!

Évaluation :

5

The staff was really helpful and always professional. 11/10 will use again

Évaluation :

5

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

Évaluation :

5

Rhoda was very helpful

Évaluation :

5

Best u haul I have been to in LIFE

Évaluation :

2

I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.

Évaluation :

5

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Évaluation :

5

Thank you very much. I had some good and bad times with my payments, you guy's didn't give me a hard time. Thank you for that.

Évaluation :

4

It would have been nice if the units had lights. Its hard to look in the totes in a dark unit

Évaluation :

2

Never answer their phone and took their van back with my stuff in it and jacked up fees

Évaluation :

3

When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..

Évaluation :

5

Mickey is truly the best she deserves to be promoted excellent service

Évaluation :

5

The guys there were very friendly an helpful

Évaluation :

5

Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome

Évaluation :

2

could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!

Évaluation :

4

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Évaluation :

5

Very professional people. Very satisfied

Évaluation :

5

They were awesome. So accommodating to me and my family.

Évaluation :

5

The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.

Évaluation :

3

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

Évaluation :

3

The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.

Évaluation :

5

Everything and everyone was terrific!

Évaluation :

5

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

Évaluation :

4

I am satisfied with Uhaul service, and would continue doing bussiness with them!

Évaluation :

5

Customer service was excellent. Easy to access storage unit.

Évaluation :

5

Great place in a very convenient location ran by awesome people.

Évaluation :

1

The lady at the computer was extremely rude . I didn't receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I've never been treated so poorly.

Évaluation :

5

The staff made it so easy to do. Fantastic!

Évaluation :

5

From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.

Évaluation :

3

I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn't able to remove the lock . So I feel I shouldn't have been charged . I am requesti

Évaluation :

3

That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks

Évaluation :

5

Xxxxxxx

Évaluation :

5

No comments

Évaluation :

5

Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

Évaluation :

5

The ladies were very helpful and friendly. You need to have more staff. There's always a line and it's very slow.

Évaluation :

5

Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

Évaluation :

5

Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

Évaluation :

3

Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Merci

Évaluation :

4

Staff is friendly and helpful

Évaluation :

5

Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !

Évaluation :

5

The young guys that hooked are trailer that we rented were extremely nice and very very helpful.

Évaluation :

5

Your the best ever.

Évaluation :

2

They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer

Évaluation :

5

Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much

Évaluation :

5

Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.

Évaluation :

5

Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!

Évaluation :

5

Everyone was great ..

Évaluation :

5

Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!

Évaluation :

5

Dylan was excellent. Give that guy a raise!

Évaluation :

5

This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.

Évaluation :

4

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

Évaluation :

5

my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..

Évaluation :

5

I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.

Évaluation :

2

Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

Évaluation :

5

Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

Évaluation :

5

They are compassionate and very nice.

Évaluation :

5

From Manager to regular had great customer services

Évaluation :

4

Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.

Évaluation :

5

Staff was friendly and very helpful, especially Mickey! Merci.

Évaluation :

5

Thank you for the great service.

Évaluation :

4

Good people, good facility

Évaluation :

4

Thanks

Évaluation :

5

The manager and new young lady were very helpful.

Évaluation :

5

I experienced Excellent Customer Service in an timely manner.

Évaluation :

5

The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!

Évaluation :

3

I really appreciate a facility that stands up to its word. Merci

Évaluation :