Évaluations des clients U-Haul Moving & Storage at Boulder Hwy

Continue to keep all your trucks sanitized , update keep the customers.And great customer service.

There was one professional individual at location and surprisingly it was the youngest guy there. I felt like I was in someone's garaged family business definitely not a welcoming environment from staff.Seems like they are depressed no welcome or how can I assist just kind of stands there and looks. I know older people can be a bit tired but customer service says a lot about an establishment

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

The truck was ready when I arrived including the hand cart. Office was very well orchestrated for Covid19 distancing. The office was very efficient for pick up and drop off. I have used this rental store before.

Staff was very friendly

customer service phone representatives need to be retrained. Some are rude and condescending, as well as lying on notations for reservations on accounts.

The truck had zero oil in it and was very difficult to drive. We added 2 quartz and it was still barely visible on dip stick. When I returned the truck I dealt with 2 rude employees. The one inside Marcus Hall was shouting, arguing, and talking down to me. He even kicked me out of store. I of course asked for a manager. He said I was talking to one. He actually claimed to be a manager 3 times. He is not a manager. I called in and got the actual manager. She came out and spoke with me. I have never been so disgusted. I am not ok with any of this.

The dolly was missing that I paid the extra money for

Very nice young black gentleman ( sorry can't remember his name), maybe add a additional clerk on Fri- Sun.

Got charged way to much for my experience my uhaul was shouldve only been $32 but they charged a extra $43 when I only used about 15mi and put $15 back into the tank

I had to change my reservation three times and the last time at the last minute, my experience was excellent and everyone was extremely helpful and professional. Thank you!

Staffs are courteous.

This throck to much jompyng

Totally satisfied with all aspects of dealing with your business and location.

great and friendly staff awesome service thanks

I will never rent from U-Haul again, I put over what the gas was when I picked up the truck then I was charged $6 and change for no reason. I will dispute this with my bank if this problem is not fixed!!

Everything was clean vehicle was clean customer service was very great .

Made a reservation 3 days before pickup. At time of pickup I choose contact free. I completed everything online and went to get the keys. I am then told the truck I had filled out paperwork for was not in service. They would transfer to a different truck. The second truck was out of gas. I had to wait another 20 minutes while the manager ran to get a quarter tank of gas. No apology for wasting my time. I have used other uhauls in the past and this was my only bad experience, so I will likely use it again, but I will not rent from this location.

Staff is friendly and reliable

Chris was really nice. If u got questions, he will gladly help u. Make u feel like a family member.

I have always found that for me U-Haul is the only way to go, wherever I go.

Even though they were short staffed, both office and yard lady killed it today. Awesome experience. Awesome humans. Thanks again. Phill

First of all when I picked my trailer they said it was a free hook up at no charge and same when I dropped off when I picked up trailer they very helpful and honest when I dropped off they tried to charge me 20 dollars to un hook a trailer and take car off trailer wouldn't let me use my debit card said it was cash only which I new they was trying to make a fast buck off of me won't use that location again

Staff very professional and friendly. The manger is awesome. I rent from there alot and would recommend them always.

I (for USPS Henderson Offices) rented a total of 12 vans for our PEAK Season, from 5 different Uhaul locations. Uhaul representatives Andrea, Brittany, James, Michelle, Javier, and others, were all courteous, professional, and knowledgeable. They streamlined the entire process, and promptly responded to any issues and questions. The roadside assistance was also excellent. Thank you !!!

Very professional

No improvement needed!! Awesome!! everyone was very friendly and helpful

keep up the good work

Ronda, Exceptional customer service and helpful staff.

You're good

Check in person was great! Everything was good.

Nothing. Five Stars ⭐️

Nothing awesome service keep up the excellent job.

The owner of this uhaul location was very friendly and professional.

Great people and good Service

Honestly cannot say really anything bad about the experience we had with U-Haul but Thanks for the great customer service and for the whole staff which seemed to work well with each other and very polite! Thanks again!

Rhoda was very helpful

Markus Hall was very friendly and very helpful. First time I ever rented a uhaul and I would do it again.

I'm not sure what could be improved as the customer service was excellent and equipment was clean and in great shape. Everything worked the way it was supposed to. Thank you.

Best u haul I have been to in LIFE

Ronda Percy and her team could not have been more helpful and accommodating. They took great care to make sure I had only what I needed to get my task done. They were honest and genuine and I will be sharing that with all I know.

The service was great, however, please Make sure the moving equipments are ready and placed inside the U-Haul rental before customer leaves.

The young man that service me at the location. Marcus. I hope I remember his name correctly. Was service was outstanding. Tell "Dracula" I said keep doing what you doing. He's an excellent employee. Thank you for taking such good care of me. Your service should be rewarded.

Great Service. Friendly Staff. Easy process

It's always a pleasure"

Quick and easy! The new app is awesome. The staff is laid back and friendly. Super affordable for a quick local move. I highly recommend this place

Thanks!

Very nice and helpful people

Staff was great. They alway are. Very helpful and knowledgeable. If it wasn't for the staff I would give this place 1 star. I have rented storage units on and off for years. This was the worst facility I have encountered in Las Vegas Nevada . Storage unit is very hard to load unload due to a very tiny elevator. Parking and parking lot is a mess. Good luck getting a spot to back up to load or unload your goods . The storage facility smells and I saw a mouse. Floors are dirty and musty odor got into most of my stored items.

Rhonda has excellent customer service. As long as she is there I will recommend this location.

Very nice

All employees were very helpful. We tried to use the mobile app and it didn't work for us but we were helped inside in a very timely manor. The truck was very easy to return as well.

The price was a lot more than expected, the only reason I'd go back would be because of the gentleman that helped me out.. other than that I wouldn't recommend.. the mileage fee PLUS gas is a lot in itself..

Not sure why I needed a third party as an addition contact to pick up the vehicle when I had already listed an alternate contact when I made the reservation. My daughter was awakened with a phone call from uhaul to verify my identity even though my wife was already listed.

Excellent customer service

I requested the truck for 7am and received a message telling me not until 12 noon.

The truck was not ready for my arrival time, it took over 30 minutes to get my truck and in addition to that the truck was not even cleaned properly.

I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Thank you very much. I had some good and bad times with my payments, you guy’s didn’t give me a hard time. Thank you for that.

It would have been nice if the units had lights. Its hard to look in the totes in a dark unit

Never answer their phone and took their van back with my stuff in it and jacked up fees

When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..

Mickey is truly the best she deserves to be promoted excellent service

The guys there were very friendly an helpful

Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome

could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Very professional people. Very satisfied

They were awesome. So accommodating to me and my family.

The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.

Everything and everyone was terrific!

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

I am satisfied with Uhaul service, and would continue doing bussiness with them!

Customer service was excellent. Easy to access storage unit.

Great place in a very convenient location ran by awesome people.

The lady at the computer was extremely rude . I didn’t receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I’ve never been treated so poorly.

The staff made it so easy to do. Fantastic!

From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.

I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn’t able to remove the lock . So I feel I shouldn’t have been charged . I am requesti

That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks

Xxxxxxx

No comments

Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

The ladies were very helpful and friendly. You need to have more staff. There’s always a line and it’s very slow.

Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Thank you

Staff is friendly and helpful

Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !

The young guys that hooked are trailer that we rented were extremely nice and very very helpful.

Your the best ever.

They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer

Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much

Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.

Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!

Everyone was great ..

Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!

Dylan was excellent. Give that guy a raise!

This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..

I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.

Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

They are compassionate and very nice.

From Manager to regular had great customer services

Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.

Staff was friendly and very helpful, especially Mickey! Thank you!

Thank you for the great service.

Good people, good facility

Thanks

The manager and new young lady were very helpful.

I experienced Excellent Customer Service in an timely manner.

The staff is friendly helpful and very understanding. Safe location and my stuff was just as I left it. Mickey is doing an outstanding job and her staff is amazing! Keep up the good work team!

I really appreciate a facility that stands up to its word. Thank you

Love the store, love the people! Professional, awesome :) favorite place !!!

Everyone at the facility was kind and helpful. If I need another storage I would definitely use 5316 facilities. Thanks, guys for everything !!

Professional and helpful

Blake is knowledgeable, courteous, and personable.

I had this storage unit for four and a half years and every staff member that I encountered was rude and unaccommodating and seemed to take pleasure in making people wait in line.