Customer Reviews for U-Haul Moving & Storage at Boulder Hwy

4 078 évaluations

5316 Boulder Hwy   Las Vegas, NV 89122
(Harmon Ave)

(702) 435-7555

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(702) 435-7555

5316 Boulder Hwy
Las Vegas, NV 89122
(Harmon Ave)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanet G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda K. 
Évaluation :
5

Keep doing what you are doing

SHARON PATRICIA K. 
Évaluation :
1

I gave them truck full of gas an they had the nerve to say it was almost empty

jesus G. 
Évaluation :
5

Everything went well. The staff was wonderful

Raymond M. 
Évaluation :
5

2nd time renting from this location, easy reservations, quick check in/out, friendly staff. They actually care that you have ample time and explain the contract. Would highly recommend this location!

Carmen H. 
Évaluation :
1

TERRIBLE EXPERIENCE!!!! Worst customer service and the guy I had to deal was th left a nasty and threatening message in my phone and was extremely rude and obnoxious, laughing in my face and charged my card without my consent infront of my face and then laughed about it!!! Please contact me for further details I am overall appalled by the situation and I am really hoping you contact me to discuss this further, I am still at a loss for words from that experience!

Kelsey B. 
Évaluation :
5

Chris the yard guy was amazing. Very informative and extremely helpful. Great employee..

JOHN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TATIANA M. 
Évaluation :
3

Schedule pick up/ drop offs when the business is actually opened

TATIANA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
1

$1,1 for a mile is not acceptable

ADRIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvyn O. 
Évaluation :
1

I got charged for gas and cleaning and neither were needed because both were done. The final receipt said they had to add 14 gals of gas to the truck which weren't true because we added 16,5 gals back into the truck which put it well over what it had when we originally got it. Then the worker wouldn't admit that they had charged the wrong person for the wrong truck. All she would say is I took care of those charges. What a joke! No apologies, no nothing!

Dionne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime A. 
Évaluation :
5

Keep doing what you're doing Is great staff

Bruce H. 
Évaluation :
5

Merci

Ahmed M. 
Évaluation :
5

The only thing I can possibly see as an issue, and I have seen this before a few times over the years, and that is...only one thing. Add a couple of people to help us be able to pick up our vehicle. Other than that, all of the that work there were very helpful and suddenly looked like an auctioneer no, extremely and courteous help as I am disabled. I enjoy my interactions when I need to pick up a prescription. I would say at least Hi to me from any and everywhere. I guess they know me and I truly make me feel so welcome, I honestly want to take a large meal for 20. I would quickly grab what I wanted and place it on top of the washing machine.. I smile and turned and tried to say everything is on me. But, it was only a dream. Maybe one of these days. Tod Bearup

Tod B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret M. 
Évaluation :
1

Charged me for charges I didn't encounter. Fraudulent charges

shuron B. 
Évaluation :
5

Friendly, service oriented, staff!

Vancer D. 
Évaluation :
5

Cecelia is the manager here and she's really really nice, absolutely sweet and wonderful to deal with, the truck was good too. You guys remember those International diesel trucks with the manual shift transmission you used to rent out. Those were the days!!!

chris W. 
Évaluation :
1

so I had to go to a different location, and they did that for me but to other location was busy too but I can charged an additional day since he was too busy to check me out so I was checked out one minute late and charged an extra day

Noel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin C. 
Évaluation :
5

Nothing at all, u guys were great!

Valerie A. 
Évaluation :
4

The lock I bought from uhaul did not fit on the truck properly

scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis J. 
Évaluation :
4

Actually have someone in there that does the skip the line to pick up my key. I had to wait in line just to grab my key.

Melody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vancer D. 
Évaluation :
5

You've done it.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
5

Excellent, don't change a thing.

Mike K.  |  Premières impressions 
Évaluation :
1

Charged me more miles than I used I had taken a picture in Sherman Oaks when I filled out the electronic paperwork. Super annoyed at the attitude that was given it was unnecessary and extremely unprofessional.

Karen T. 
Évaluation :
2

The woman that worked with me did not make me feel comfortable with the process. She actually made me feel like a criminal and asked me for documents that she did not ask the customers in front of me

Frederick B. 
Évaluation :
5

You've done it 👍

MICHAEL M. 
Évaluation :
5

They were ready to assist in disconnecting the U. Haul trailer

John S. 
Évaluation :
5

One of the best locations in Las Vegas Great customer service , very clean and well maintained truck …..

Laura S. 
Évaluation :
5

All good

jorg C. 
Évaluation :
5

I used this service every month for personal and business. The staff and the manager are true professional. They are understanding in customer relationships. I have been running late and they have always managed to work with me to achieve my goals. With the high cost of car rentals fees UHaul continues to be the best choice. I have one request please provide us with trucks that seat four. Sometimes I need to take my kids and I can't the current trucks or I have business partners that need to ride with me to different locations and sites where I need a truck that seats four. This location continues to provide great services at affordable prices I get great at a great price with a great staff.

henrien M. 
Évaluation :
2

The truck I rented was dirty. The only thing the attendant cleaned was the windshield and the side mirrors. The truck's gas was below the empty line, and the furniture dolly I requested over a month ago was not available. However, staff was friendly and helpful in hooking the car tow dolly to the truck. It appeared that they did not have enough help, and least the day I was there.

Maria F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Misty P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cristian A. 
Évaluation :
3

The counter service was amazing! The gentleman who helped me was polite, very friendly, and very easy to chit chat with while the contract and everything was being generated. However I think that it's very important the counter people say to the renters that if they are dropping off after hours, it's a $20 charge. I could have just kept the pickup truck another night for the same price. I understand it's all written in the contract but let's be real. No one sits and reads the contract. So maybe just a verbal acknowledgment from the employees about that? So the renters are aware up front. Amazing service in person! The website however? Complete nightmare. Even the employees could not get the website to work when I was trying to pick up the rental. Maybe work on that a little bit.

Jennifer R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard Y. 
Évaluation :
5

Johann was extremely helpful and got me/ my business taken care of quickly and effectively. I got into my storage unit that same day, rented a truck, and moved in. The staff was friendly and helpful, especially considering how busy the store front was. The instructions for returning the truck and closing out the unit were clear and everything was seamless. Thanks so much for a great experience!

Teddi T.  |  Expérience générale 
Évaluation :
4

Took a while but the work done was excellent

George C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis L G.  |  Premières impressions 
Évaluation :
1

Lied about drop off time.

Fernando C. 
Évaluation :
4

make sure the alignment on the front wheels are good. Front passenger tire was dangerously bald going through mountain pass. Engine light came on less that 10 miles from the start, Cadilatic converter, fumes were terrible.

Ruth C. 
Évaluation :
4

Inconsistent messaging confuses and annoys the customer. If the truck bay is dirty on pickup, it is not right to burden the customer with sweeping it. Or to double bill for properly self-checked overnight dropoffs, as you are already asking the customer to fill the functions of an employee.

Clayton C. 
Évaluation :
1

I fill gasoline and then he dident recognize

Arturo F. 
Évaluation :
3

The lady at counter very nasty attitude

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle C. 
Évaluation :
1

3 different managers tell you 3 different things on the policies and procedures, wasting my time & money, gas driving to the location only to find out we didn't need to stop in to get it serviced after 3 days, etc., Thankfully the 3rd manager I dealt with was helpful and didn't give me the runaround BS.

Emaan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan S. 
Évaluation :
3

One bald tire another tire that started to sperate on my trip - lucky found a U-haul that put two new tires on the trailer during my trip on a Sunday. Now 45 days later still have not refunded my deposit.

Gerald D. 
Évaluation :
4

Keep up the good work.

Napoleon C. 
Évaluation :
5

The manager was very helpful so I could rent my truck that means a lot that there are still helpful people 😊

Samuel D. 
Évaluation :
5

Great team great place

Ruben D. 
Évaluation :
5

The young lady at the counter was very nice and competent and all the gentlemen outside were excellent, knowledgeable, friendly and all around a pleasure to do business with.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thanh D. 
Évaluation :
5

The staff at this facility were phenomenal. Especially Shandra (sic). I was in between homes and went through a lot. The staff was always available and knowledgeable. The staff here need to be acknowledged and rewarded for their GREAT customer service. Thank you. Karen

Karen T.  |  Expérience générale 
Évaluation :
5

Great process for after hours drop off, one small and flat box left behind and they called me 1st thing the next morning for pick up

Susan S. 
Évaluation :
3

People are nice. To many hoops to jum through

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

I used a truck from THIS location and everyone was fantastic , the storage facility on pecos and DI where I needed to get my stuff from was hands down the worst EVER….. Public Storage 👎

Marcus C. 
Évaluation :
1

Horrible experience they charged me mad money, didnt have a unit available to store my belongings, then reported vehicle stolen, was very very rude to me and told me it wasn't their problem what I did with my property but they wanted their truck back and reported it stolen. I called emailed and kept in touch daily and still threatened me and be littles me. I will never ever do business there again

Amee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernesto C. 
Évaluation :
5

Customer service was excellent

Kevin S. 
Évaluation :
5

It's ok...it's just that when a customer knows wat they think of certain things not right just help them make it right don't make them think it's ok to say it's the same n not check the vehicle thinking it's clean n it's not some ppl has the right to say wats wrong they won't walk away from it they wanna make sure wat they paying is worthed have ALL vehicle checked before they leave the parking lot n feeling happy as they came in n out. Not saying to the ppl in the office it's the one that helped us bring the vehicle out to us today. The front desk were cool n nice to us good keep up the good work Mahalo Andrew! Means thank you in Hawaiian!

Rayleene V. 
Évaluation :
5

Thanks for all y'all's help

CHRISTOPHER S. 
Évaluation :
5

The whole crew was super great despite being really busy, Christopher did an amazing job adding a trailer hitch and then getting me set up with a trailer. This was all last minute due to a miscalculation on how much stuff we had to move to our new apartment. Johann moved my reservation from a different location to this location so I didn't have to drive to another after getting the hitch. One of the best customer experiences I've had in a long time. HIGHLY RECOMMEND this location.

Kellen K. 
Évaluation :
1

Locked outta my storage for 2 months even though it was paid and that was under an assumption they had no proof of and then they auctioned off my storage I'm currently in the process of litigating with a lawyer to further investigate these felonious charges and the unlawful auction of my property due to an assumption by General management of U-Haul staff and employees and I would like to state that I just got this message on the 17th and they scheduled me for a move out date on the 16th that's very illegal and I'm going to prosecute by the extent of the law that's f****** b******* and due to the fact that they currently acted as if they never had this phone number I'm suing them

Reece T.  |  Expérience générale 
Évaluation :
5

Anthony was super great customer service and I was grateful for his quick and efficient taking care of my onli e

Vancer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amber T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE ALLEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tashon C. 
Évaluation :
1

Horrible customer service. Reserves a 10foot truck weeks in advance. When we went to pick it up they had none and put us in a 15foot which we did not want. Made comments that we were getting it at the 10foot price and I explained if I wanted a 15foot I would have reserved it. Was told they rented ours in the morning to a walk in and we're not going to turn a sale away just because we had a reservation

Debbie T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYANT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diana P. 
Évaluation :
5

Ian was Great 👍

Michael R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nic A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
3

Not a good experience

HERMAN ALBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luigi G. 
Évaluation :
2

Lock was stuck. Was promised a credit for mileage for needing to return to location to remove lock. At $1,09 per mile, small credit should have been granted as told. Originally reserved for 24 hours, pick up location changed by UHAUL AND contract changed to 7 hours without consent. Not happy.

Lennor S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheanyce O.  |  Premières impressions 
Évaluation :
5

Everything went as planned. Thank you

Robin Renee B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen S.  |  Expérience générale 
Évaluation :
5

Very professionally organized and clean. Hand sanitizers available for usage. You can rent a storage and truck which is very good one stop shop! Staff was amazing and fast

Shanaza P.  |  Premières impressions 
Évaluation :
5

None at this time.

Gerardo R.  |  Expérience générale 
Évaluation :
5

i really wish that the access was 24/7

Keala H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catina B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon s.  |  Online Move In 
Évaluation :
1

I was told to expect a call from the manager today, but I'm not holding my breath. I showed up later than expected, so I was unable to chat with anyone in the office, but it was still during access hours. Not a problem, I believed, as my email clearly said that my free lock had been left in my unlocked unit. This was a lie. After figuring out the check-in process that required two separate card readers (why?) using the access code from the email, I walked in and found my unit still locked. This is where bad turned horrific. I called the managers number multiple times (using multiple phones) for self service help. The phone was simply off, it went straight to voicemail every time. Calling customer service, I asked if it was within my rights to use bolt cutters to gain access. They said no. I even offered to pay for the lock. I had driven hours from home and planned to return home in the late evening. As hotels were in high demand due to a conference, my options were another full day of driving the following day, or wait until the morning. The phone representatives basically told me "too bad, try tomorrow." Desperate, I tried sleeping in the car. If you have the ability, please look at the tape of the parking lot. We were chased out of there by a man who tried breaking into the car repeatedly and kept yelling at us. He also tried to break in to every truck in the parking lot, banging on them and causing a ruckus. Given the violence often shown by police, I felt that my best bet was to take my husband and belongings and park overnight somewhere safer. The person working in the office the following morning listened to this story, was sympathetic, and helped us promptly. Sadly, she was unable to provide us with a good explanation for why our unit wasn't ready, nor any way to make this experience less terrible. She said that she took note and promised to pass it to the manager.

Olympia S.  |  Online Move In 
Évaluation :
5

The sensor lights in the hallway didn't always come on. Every thing else was great.

DELLA M.  |  Expérience générale 
Évaluation :
5

Very nice and helpful staff. The entire experience was very good and much appreciated. Merci.

Laura V.  |  Expérience générale 
Évaluation :
1

The unit was nothing like I thought I would be getting. The elevator is too small to move things in. And Never told I would have to climb a latter every time I entered the unit.

Clarence M.  |  Online Move In 
Évaluation :
5

Just like to thank everybody for being so helpful and so professional I really do appreciate it thank you

THOMAS A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josue P.  |  Expérience générale 
Évaluation :
5

best uhaul location!

Maria F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maurice N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyra K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chaerish P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K.  |  Expérience générale 
Évaluation :
5

Ronda and David treated us like family they was very welcoming thanks Ronda and David u made our move in easy

Niya S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gay H.  |  Expérience générale 
Évaluation :
5

Just want to say thank you and everything was well and storage was kept good thank you but

Gene A.  |  Expérience générale 
Évaluation :
5

The entire staff was professional and friendly. When I was moving my stuff out I didn't know if I was suppose to leave the lock and key somewhere so I went inside to check. There was a lady at the counter and she appeared very irate. It seemed as though there was a mix up with the ladies rental at another uhaul place and they sent here to this location. Ronda handle that lady so well I was very impressed. She stayed professional and polite the entire time. Ronda needs a bonus or raise after dealing with that lady!

Quannishia B.  |  Expérience générale 
Évaluation :
5

My experience using U-Haul spreads to about 40-50 years. 20+ years in Las Vegas and at this location, 5316 Boulder Hwy, Las Vegas, NV. I have also used other U-Haul and other non-U-Haul storage facilities, in Nevada and other states. U-Haul is NOT without problems. Problems do occur during normal business transactions. In fact, many. The important thing is, that U-Haul or at least all of the locations I have dealt with, especially 5316 Boulder Highway ALWAYS solved any problems to a satisfactory conclusion before the end of the day. There are many things I do NOT like at U-Haul; they are mostly at corporate level. At the end of the day, U-Haul is a One-stop-provides-all-in-moving-and-storage-needs. I will continue doing business with U-Haul as long as the safety, satisfaction, customer service, and convenience continues.

Clifford G H.  |  Expérience générale 
Évaluation :
5

Love all the people there! My favorite Ronda ❤

Robin T.  |  Expérience générale 
Évaluation :
5

Ronda was the nicest thank you

Leilua P.  |  Premières impressions 
Évaluation :
5

Ronda, the manager, was personable and explained things extremely well.

Brian S.  |  Premières impressions 
Évaluation :
5

Ronda Perry the GM is amazing! Her customers service was phenomenal. I booked my storage unit online and it was a locker and instead of her just complaining my reservation she explained to me that I reserved a locker and helped me choose the best storage unit for me. Thank you Ronda for being such a great GM!

Quannishia B.  |  Premières impressions 
Évaluation :
4

They were great. Helped me with everything.

Desiree H.  |  Premières impressions 
Évaluation :
5

Staff was amazing

Mike P.  |  Expérience générale 
Évaluation :
5

The ladies that were there to help was very busy BUT they made the time to help me in dropping off the trailer and getting me a small storage unit for my things , I was very blessed by their commitment to us as customers, Thank you very much , you really helped me that day .

Gay H.  |  Premières impressions 
Évaluation :
2

Too many people sleeping in the facility and after telling management, nothing was done to facilitate my access so I moved after 10 days! Have two other units in other states that I'm thinking of closing with UHaul after this! You can reach me at 313-978-0128 for any other comments.

Gregory P.  |  Expérience générale 
Évaluation :
3

Have this fee facility for over4 years before, had 24 access, now I don't! Very inconvenient for my use but I haven't the time!

Gregory P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmen S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim N.  |  Expérience générale 
Évaluation :
5

The staff was really helpful and always professional. 11/10 will use again

Jacobi W.  |  Expérience générale 
Évaluation :
5

Rhonda was great. She went above checking on storage units for me in my new city. Everyone was helpful and nice.

Karen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel D.  |  Expérience générale 
Évaluation :
5

Rhoda was very helpful

Sonny H.  |  Premières impressions 
Évaluation :
5

Best u haul I have been to in LIFE

KRISTIN LYNNE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dustin f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mickey H.  |  Expérience générale 
Évaluation :
2

I moved all my things out and moved back out of town, I have placed my lock back on the unit by mistake. Had told the facility I had done so and that i had cleared the unit out, but they continued to charge me for the unit because of the lock being still on there. That is not right or fair, I would like those charges taken off of me.

Jeremiah M.  |  Expérience générale 
Évaluation :
5

very friendly and helpful great customer service skills made me feel very comfortable and confident that I made the right choice by choosing uhaul thanks

Enrique S.  |  Premières impressions 
Évaluation :
5

Thank you very much. I had some good and bad times with my payments, you guy's didn't give me a hard time. Thank you for that.

Tony M.  |  Expérience générale 
Évaluation :
4

It would have been nice if the units had lights. Its hard to look in the totes in a dark unit

connie c.  |  Expérience générale 
Évaluation :
2

Never answer their phone and took their van back with my stuff in it and jacked up fees

JUANCARLOS Melendez R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio C.  |  Premières impressions 
Évaluation :
3

When we first got the unit we were told the price would never go up, grandfathered in, not so!!!! Some one had moth bolls in their unit witch I cannot be around without getting a severe headache and the facility wouldn't do anything about it..

Patricia S.  |  Expérience générale 
Évaluation :
5

Mickey is truly the best she deserves to be promoted excellent service

Valgene W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W.  |  Expérience générale 
Évaluation :
5

The guys there were very friendly an helpful

Dessilene N.  |  Premières impressions 
Évaluation :
5

Mickey and her staff was exceptional going the extra mile especially her employees Elena Marcus and Javier they are awesome

Thomas S.  |  Expérience générale 
Évaluation :
2

could use better cleaning. We felt homeless people occupied the facility at times. There needs to be a routine check. Bathroom was used by homeless people very dirty!

frank C.  |  Expérience générale 
Évaluation :
4

The only complaint I have is that my access card wasn't working yet when I went back later to move some of my stuff in. And I have to return in the morning to get it reset before I can enter

Catherine G.  |  Premières impressions 
Évaluation :
5

Very professional people. Very satisfied

Donald H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica R.  |  Expérience générale 
Évaluation :
5

They were awesome. So accommodating to me and my family.

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

The staff were not only polite, helpful, and accommodating, but they went above and beyond to make sure I was a happy customer. I felt like a family member.

James L.  |  Expérience générale 
Évaluation :
3

your on line check in was very difficult and time consuming. wish to recognize a very exceptional employee Mickey she was extremely helpful with my checking out my truck and with getting my storage unit. She's a five star employee.

angel s.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bathsheba G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A.  |  Online Move In 
Évaluation :
3

The only thing is it took an hour or more to get waiting to get service, once it was my turn, it only took 5 minutes and I was done. Need to have more staff that is qualified to help customers.

Sarah W.  |  Expérience générale 
Évaluation :
5

Everything and everyone was terrific!

Laurie M.  |  Expérience générale 
Évaluation :
5

Micky was great Attentive to everybody in line very helpful. Always smiling just pleasant all around.

Lidia K.  |  Premières impressions 
Évaluation :
4

I am satisfied with Uhaul service, and would continue doing bussiness with them!

Osa O.  |  Premières impressions 
Évaluation :
5

Customer service was excellent. Easy to access storage unit.

William Glenn D.  |  Premières impressions 
Évaluation :
5

Great place in a very convenient location ran by awesome people.

David M.  |  Expérience générale 
Évaluation :
1

The lady at the computer was extremely rude . I didn't receive a hello when entering , I Felt like I was bothering her. She was extremely short with me , I've never been treated so poorly.

Elizabeth Vojtek R.  |  Expérience générale 
Évaluation :
5

The staff made it so easy to do. Fantastic!

Sharon M.  |  Premières impressions 
Évaluation :
5

From the moment I walked into the store I was greeted by the staff. They made me feel welcome. I will definitely be back. Thank you for you Awesome customer service.

Tina MArie B.  |  Expérience générale 
Évaluation :
3

I had to use a lock smith to take my lock do to me loosing the key , the lock smith charge me $55 dollars and wasn't able to remove the lock . So I feel I shouldn't have been charged . I am requesti

Sandra C.  |  Expérience générale 
Évaluation :
3

That manager is evil and miserable .My husband and i fell on hard times and slept in our unit she caught us and gave us 30 days then switched it to 3 days liar Thats why she's lonely personality sucks

chauncey d.  |  Expérience générale 
Évaluation :
5

Xxxxxxx

joyce C.  |  Expérience générale 
Évaluation :
5

No comments

Jodi M.  |  Premières impressions 
Évaluation :
5

Thank you Mickey for working with my husband and me on our settlement so that we didnt loose our stuff really appreciate it

David G.  |  Expérience générale 
Évaluation :
5

The ladies were very helpful and friendly. You need to have more staff. There's always a line and it's very slow.

Karen B.  |  Premières impressions 
Évaluation :
5

Very satisfy withover all experience of my short stay there for sure.Thank you Roberto

robert a.  |  Expérience générale 
Évaluation :
5

Michiko Willis and her staff were so nice and very helpful in everything we needed. Michiko was God sent couldn't have asked for a better place to store our things for the last 9 months. Thanks

REBECCA B.  |  Expérience générale 
Évaluation :
3

Paid the monthly rent on space 257, moved out 4 days after. Since space was used only 4 days after paying rental one would think I would be offered a part refund. Merci

Winfred A.  |  Expérience générale 
Évaluation :
4

Staff is friendly and helpful

Ronda P.  |  Expérience générale 
Évaluation :
5

Even though I couldnt continue to pay for my unit I am greatful for being able to still get my things. I had alot of sentimental things thats couldn't be replaced. Thank you !

Candice W.  |  Expérience générale 
Évaluation :
5

The young guys that hooked are trailer that we rented were extremely nice and very very helpful.

Patricia D.  |  Expérience générale 
Évaluation :
5

Your the best ever.

sharon c.  |  Premières impressions 
Évaluation :
2

They sent me a letter saying that my rent was going up and after 4 years with them they didn’t care about keeping me as a customer

Isabel G.  |  Expérience générale 
Évaluation :
5

Mickey and her whole staff was always friendly and accommodating every time I came to the Uhal this has been so pleasant I recommend all my family and friends to this location Thank you so much

tassia r.  |  Expérience générale 
Évaluation :
5

Such a great experience. Wonderful staff. Helpful. Easy to pick up and drop off the equipment. Went as smooth as it could and with reasonable cost.

Stephanie W.  |  Expérience générale 
Évaluation :
5

Great staff. Very friendly & personable. Felt as if they truly cared. Would def recommend this location to all my friends and family. Way to go Mickey Willis... you have turned this place around!

yolanda m.  |  Expérience générale 
Évaluation :
5

Everyone was great ..

Yasmin W.  |  Expérience générale 
Évaluation :
5

Amazing experience best ever! 24 Acess climate controlled inside bathrooms 5 carts always clean , access anytime and felt safe! I wish all facilities could be like this! Value!!! Easy Auto pay! Thx!!

GINA D.  |  Expérience générale 
Évaluation :
5

Dylan was excellent. Give that guy a raise!

Jack H.  |  Premières impressions 
Évaluation :
5

This location is convenient for me. I chose it also because it is clean, well-staffed, and I feel safe there. Limited access hours aid in all those potential concerns.

LAURA F.  |  Expérience générale 
Évaluation :
4

The only set back is the climate controlled units were roasting hott. When I got back to my car I actually threw up because I was so overheated.

Misty P.  |  Premières impressions 
Évaluation :
5

my experience with uhaul was very profesional promped,and productive.i will do business with them again..and years to come great job uhaul..

David L.  |  Premières impressions 
Évaluation :
5

I've used this facility before and they were unprofessional, the staff here now are very professional, attentive and concerned about my needs. The manager and agent that helped me was outstanding.

SUSIE B.  |  Premières impressions 
Évaluation :
2

Issues with booking: Had to do three separate calls to make the reservation. Spoke to Michael at the call center first. Dirty locker. Manager said she would go get a broom but she never came back.

levon b.  |  Premières impressions 
Évaluation :
5

Honest,Friendly And Fast Staff Really Enoying My Experience With My Storage It Was Clean When We Got It The Guys There Are Always Helping And Keeping Themselves Busy I recommend Ppl To Come Here 👍

Juan S.  |  Premières impressions 
Évaluation :
5

They are compassionate and very nice.

Patricia B.  |  Expérience générale 
Évaluation :
5

From Manager to regular had great customer services

Leah H.  |  Expérience générale 
Évaluation :
4

Enjoyed all the workers there. Very friendly staff and willing to help whenever I needed anything.

Jennifer H.  |  Expérience générale 
Évaluation :
5

Staff was friendly and very helpful, especially Mickey! Merci.

luisa t.  |  Expérience générale 
Évaluation :
5

Thank you for the great service.

jeff h.  |  Expérience générale