Évaluations des clients U-Haul Moving & Storage at Broward Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Broward Blvd

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Timothy P. le

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Understaff

Zachary B. le

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I would like to thank my Rep who went beyond his call of duty. This was my first trailer rental and he assisted me with my ball and explained throughly how it works. My trip was a success because of him. Excellent customer service

lorna M. le

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All things considered good customer service Landscape needs immediate attention

Mirley G. le

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Le client n'a pas laissé de commentaire.

Dianne J. le

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Nothing everything was excellent.

RANDALL M. le

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Le client n'a pas laissé de commentaire.

Stephanie W. le

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Le client n'a pas laissé de commentaire.

DIEGO P. le

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Le client n'a pas laissé de commentaire.

Ashley J. le

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Dontae and the entire team were so kind and helpful! I'm so glad I rented from this location — excellent customer service and organization.

ISIAH M. le

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You're very helpful experience very friendly I give a 5 stars

Roland L. le

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A struck with a front end issue was given to me. I had to go back and exchange it.

Miles M. le

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Love all of the employees at this location!!

Leroy L. le

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Very easy and efficient service for the drop off. Thank you.

michael O. le

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Le client n'a pas laissé de commentaire.

Jessica M. le

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Le client n'a pas laissé de commentaire.

Joy B. le

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Le client n'a pas laissé de commentaire.

Orlando R. le

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Le client n'a pas laissé de commentaire.

Belinda E. le

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Le client n'a pas laissé de commentaire.

Jorge G. le

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Le client n'a pas laissé de commentaire.

Robert V. le

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Le client n'a pas laissé de commentaire.

Abdono H. le

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Le client n'a pas laissé de commentaire.

Sandra J. le

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All staff were friendly and helpful

GERMAN A. le

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Le client n'a pas laissé de commentaire.

Joel B. le

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I requested a 20 foot long truck but they only had the 26 foot trucks. I chose the Broward Blvd location because they have more vehicles to choose from. Unfortunately a 26 foot truck is too long to enter the area at UHaul in Key Largo where we were vacating a storage unit. Had to wait 20 minutes to talk to an agent, then the keys had been misplaced to the first 26 foot truck that was assigned to me. The agent at the Broward location was very nice. The truck was in good shape and clean. I like the cruise control. Once at Key Largo UHaul I had to turn in the 26 foot truck and rent a smaller truck, a 15 footer, to access our storage unit. That was another $136 UHaul charged me that would have been unnecessary if they had rented me a 20 foot truck as specified in my reservation. In Key Largo they upped the mileage to 40 miles for the rental instead of the 30 that came up when I specified a return location of Naranja/Homestead, so I was charged for more than the 31 miles I put on the truck. I could not argue too much because I was already paying a crew by the hour to complete this move. You could help me out by refunding the $136 I was charged for the second truck, not to mention the extra gas a 26 footer burns over a 150 miles.

Manuel T. le

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Le client n'a pas laissé de commentaire.

Kandy M. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Shirvana G. le

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You need to improve on having customers upload their driver's license to a smart phone, which some people DO NOT have or paid Data on their phone to make it easier for "your" efforts to input information. I will never understand this method and probably will not use Uhaul again for this reason. I just not there yet with all the tech stuff and not do I totally believe in it!

Milton S. le

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Le client n'a pas laissé de commentaire.

Javaro M. le

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The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers

Farhad D. le

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Le client n'a pas laissé de commentaire.

mariano O. le

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Le client n'a pas laissé de commentaire.

Stafford S. le

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I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them

Vanessa H. le

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Le client n'a pas laissé de commentaire.

Jill D. le

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I have never seen a bigger UHaul center in my life. Staff was friendly and efficient. The only reason I cannot say that it was clean and inviting is because there are dozens of vehicles and trailers squeezed into every parking space and lane. It also looked like there might be some construction going on, because there was some construction debris at a few places in the lot. Not really a problem that would stop me, everyone was great. Just seems like a giant outfit.

Michelle A. le

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Le client n'a pas laissé de commentaire.

Doreen W. le

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The friendliness and helpfulness of the staff at this location surpasses all others and I've been to many locations over the years. Not just one or two employees but ALL employees !!! This is my "Go to Location " from now on. Keep up the great work and awesome attitude, you guys set the bar for customer service :-))

eventz C. le

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Le client n'a pas laissé de commentaire.

Tynisha B. le

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Le client n'a pas laissé de commentaire.

Codi J. le

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Le client n'a pas laissé de commentaire.

Dywnette P. le

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My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.

Stephanie W. le

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My experience was great nothing if anything should be changed let it stay the same thanks again

Sandra M. le

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One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.

Jerrika C. le

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N/A

ELDESA B. le

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Everything was great to me, especially the customer service from everyone. I will be doing business with you soon and tell all my friends and family.

Sandra M. le

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The drop off area was very full so it was hard to come into the park lot to get my truck. Second they give me wrong instructions on where to find my truck location. So it take me longer because I had to walk the whole parking lot looking for it.

Carl S. le

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Took towing long towing gets trailer but return trailer war great

wayne D. le

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all the customer service girls were very nice thankyou

OSCAR F. le

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Counter personnel was excellente I was really impressed

Linden W. le

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Le client n'a pas laissé de commentaire.

Theodore I. le

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Le client n'a pas laissé de commentaire.

Miles M. le

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Nothing I can think of. This is the only location I use in South Florida

Cherlie D. le

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Le client n'a pas laissé de commentaire.

Ricardo Costa S. le

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everithing excellent

Ericka S. le

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Le client n'a pas laissé de commentaire.

JOET K. le

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I don’t remember her name but she was very nice ??

OLIVER J. le

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N/A

Daniel C. le

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Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!

nathaniel G. le

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Le client n'a pas laissé de commentaire.

Sheila J. le

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Do not advertise prices of $19.95 and then when we return the vehicle the charges $99

ANDREW I. le

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Le client n'a pas laissé de commentaire.

DAVID F. le

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Good service

Anthony T. le

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There seems to always be a computer problem at this location, the computer was down for hours at one visit, and it was very slow on another visit. It would seem that in this day and age when a business which is computer dependent you would be better equipped. I am talking about your 2800 Broward Blvd. Location in Fort Lauderdale where I have had many transactions over the last year.

Edie L. le

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Le client n'a pas laissé de commentaire.

Miles M. le

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Great people to work with!! No need to improve on anything

GARFIELD M. le

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so far so great

karen K. le

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Mike- the mgr was great- from securing the initial reservation at a fair price and then insuring the equipment was ready when we made a day/time change pickup.

Kevin M. le

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Thanks again Fast service We will be back

Steve S. le

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Le client n'a pas laissé de commentaire.

MICHAEL S. le

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Le client n'a pas laissé de commentaire.

Henry B. le

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Le client n'a pas laissé de commentaire.

Thomas H. le

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Le client n'a pas laissé de commentaire.

Garry G. le

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Le client n'a pas laissé de commentaire.

Andre S. le

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Le client n'a pas laissé de commentaire.

Patrice B. le

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Le client n'a pas laissé de commentaire.

Ian W. le

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Very helpful.

Azalee D. le

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Le client n'a pas laissé de commentaire.

david C. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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The staff at this location is VERY FRIENDLY and a pleasure to work with, however the manager is rude and did not treat customers there with respect. While waiting in line, I not only witnessed him yell at a customer, but I also witnessed him loudly reprimand an employee in front of me and several other customers. Not very professional.

Hawathia P W. le

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Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.

Lorenzo T. le

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Le client n'a pas laissé de commentaire.

Beatrice B. le

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Le client n'a pas laissé de commentaire.

robert C. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Joseph O. le

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Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.

Juan G. le

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Le client n'a pas laissé de commentaire.

Simret S. le

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I've been charged after hours service fee while the truck was returned on time, within business hours and while fully staffed. I'm very disappointed about that and I made a complaint over that phone. Other than that, this location is great and Mr. Brown, the manager is awesome.

SHARON B. le

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Le client n'a pas laissé de commentaire.

Floral P. le

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Le client n'a pas laissé de commentaire.

Frank C. le

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Very pleased.

tomeka Y. le

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Le client n'a pas laissé de commentaire.

Belinda E. le

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I can't think of anything you could have done different. They was polite and I didn't have to wait because when I arrived vehicle was ready,

Adam S. le

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The live check-in experience was awful. I felt bad having to wake up two friends at 5 a.m. to get my truck. I had a copy of my lease on my phone but can't access it since I can only take a picture. I just wish there was a more secure way to do this without waking people up at crazy hours.

Joe B. le

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All the people at this location are kind, courteous and very accommodating.

dwayne W. le

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Le client n'a pas laissé de commentaire.

Nathaniel S. le

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Le client n'a pas laissé de commentaire.

Veta G. le

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Le client n'a pas laissé de commentaire.

Alexandra L. le

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Only complaint was I selected no for safe move coverage ($14) and saw it after the fact of paying that it was charged to my card. Other than that no complaints.

MARK S. le

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Everything with Mr. Browns location was perfect as always. He has a great staff and he personally helps make your moving experience as easy as possible. PS Hi Frank!

Peter M. le

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In and out in a flash

Juan G. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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The representative that assisted me was very helpful and friendly...

MOISES V. le

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they are very capable at your location

Raymond G. le

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Great customer service. Convenient after hour drop off.

JAMES T. le

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Everything was wonderful

LaEtta L. le

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Everyone was very friendly

MOISES V. le

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Le client n'a pas laissé de commentaire.

ROMAN T. le

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Le client n'a pas laissé de commentaire.

Tessa M. le

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I was inside this location for 15 min trying to rent a storage unit NO HELP. Stayed outside trying to leave for about 30m, another customer blocking while he was in his unit and refuse to move until the manager finally said something. When I dropped the Uhaul off, I got fussed at for trying to use the dumpster. Christopher at drop off was great.

gilroy S. le

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Better training of staff on procedures. Took too long to get an equipment swap.

Luis L. le

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Lovely and very professional people. It was a pleasure to do business with then.

Daniel C. le

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Great help with professional people! Thank you very much!

JOANEL F. le

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Great service

Wendy G. le

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I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.

Jennifer J. le

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None at this time

CLESHAI C. le

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The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!

jackson C. le

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I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312

LaEtta L. le

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I did have to wait long

Tuesday P. le

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They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .

SHANTELL C. le

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Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful

Fabio S. le

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Muy atentos y diligentes ademas de amables

Edna S. le

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Great service, staff friendly, no complaints.

NAILAH N. le

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The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.

charlotta m. le

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did not know I had moved out????...where are my things..No one contact me about my things...

ANGELA L. le

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I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.

Derwin C. le

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simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .

JIMMY B. le

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It was 👍

Nicole L. le

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N/a

Pam S. le

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The staff are excellent and very helpful! I would highly recommend this facility.

shirley s. le

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good move in experience

Crystal W. le

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The staff is efficient, professional and Michael the manager is EXCELLENT.

Cheryl W. le

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Always great

sharron w. le

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Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible

Margot D. le

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👌😃

PETER F. le

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Online Rescheduling for U-Box reservations need attention Program attention.

Lisa L. le

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The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned

JULIUS S. le

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N/A

Taha Z. le

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Super friendly!

Toni J. le

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Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.

LECLERC G. le

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Good service

Alphonso M. le

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very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.

LECLERC G. le

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Good service

Paul S. le

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The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.

Brendon A. le

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The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.

Spencer H. le

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Facilities are great-lousy customer service

raymond s. le

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Thank you

Elsa P. le

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The word “excellent “ is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)

may k. le

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That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa

Diones A. le

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1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.

Ian B. le

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This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.

Cynthia B. le

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The staff was so helpful, professional and polite.

Ronald L. le

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Additional late fees were exaggerated

Robertson S. le

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Great service assistant Manager and her staff.

Taffany G. le

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Everything was great

Stephanie W. le

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I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.

PETER F. le

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I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.

VANESSA P. le

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Great customer service!

Jacquline B. le

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U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di

ST LUKE B. le

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Everything was professanlly kept with a friendly manner!

Veronica A. le

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The faculty does not allow for prorated rent which is very discouraging.

Roger K. le

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Thanks without the storage I don't know what I would have done.

Cristina G. le

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My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn’t have to wait in line. THAT IS TRUE SERVICE.

lupi g. le

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Bad customer service I received when I called to book my truck

Brianna C. le

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It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!

TINA P. le

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The staff was friendly and knowledgeable.

Joannie C. le

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I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.

Teresa F. le

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.

Gordon L. le

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UHaul you ALL suck so bad! Worst experience ever!

Meagan N. le

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All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer

leatheis r. le

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I would recommend this facility

brandon M. le

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This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out

sean s. le

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I enjoyed using your equipment and storage unit and use you again in the near future

Michelle A. le

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The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.

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