Customer Reviews for U-Haul Moving & Storage at Broward Blvd

8 779 évaluations

2800 W Broward Blvd   Fort Lauderdale, FL 33312
(W Of I-95)

(954) 584-1500

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(954) 584-1500

2800 W Broward Blvd
Fort Lauderdale, FL 33312
(W Of I-95)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just do what you been doing exelent job

Carlos R. 
Évaluation :
3

The lady who checked me out this morning was super nice and has great conversation with the guests however with her being the only one there, it takes an extra long time to get helped. But you hold that I picked up this morning smelled like human urine. You could tell that the inside of the vehicle was freshly wiped down however there's additional opportunity for antibacterial cleanliness.

Carmen R. 
Évaluation :
3

I made out the initial pickup on the app when I picked it up on the 18th it had less than three quarters but it said three quarters I disputed that I brought it back with more than three quarters and they still tried to charge me for 2 gallons of gas they say they're going to take that off and redo the bill I'll pay my bill once they do that I just think there's a little bit of shenanigans going on with the gas a lot of damage on it that wasn't actually on the initial pick up date I disputed just about everything

JOSEPH V. 
Évaluation :
5

The service was excellent! Our situation was a difficult one and U-Haul made our job go very smoothly!! Great job!!!

Brenda R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTHEA B. 
Évaluation :
5

A bunch of handsome fellas

Craig W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRECIOUS P. 
Évaluation :
3

Answer the phones! Tell us about return instructions.

Ann P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda S. 
Évaluation :
5

Excellent customer service.

Lawonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H. 
Évaluation :
4

Give back a refund when customers move out in the middle of a month!!. Especially when they pay ahead of time

OLIVIA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerrell M. 
Évaluation :
3

check rear tire, no tread.

John B. 
Évaluation :
2

The gas needle on the truck did not work so I feel I was cheated as far as the fuel also I did not use the miles that they indicated that I used the young man that took the truck from us was not very nice but Tovoris was very nice and professional I didn't get the other guy's name I wish I did though because he was very rude thank you very much to Tovoris I wish all the other employees could have a nice pleasant sense of humor and professionalism as you as for the guy that record my mileage I'm not happy at all with him and I might go back up there and get his name and email it to your corporate office

Lazandzen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBER F. 
Évaluation :
4

I can't remember his name but His First name starts with a T. He is a Black American with a heavy build . This guy was unbelievably Awesome with customer service and just his humility. The Van on the other hand was infested with roaches I do have a video of it if you'd like to see it ( I will not post it or show it to anyone it was just in case you needed proof) it did drive well and it did serve us our purpose so overall it was a good experience just prioritize cleanliness in between customers use because if not for the actual customer service this would have been a really bad experience. God Bless and I pray it gets better

MARLON K. 
Évaluation :
4

Everything pretty much went well until I saw all the damage on the van assigned to me. I'm just glad it was only local move and not long distance. The staff was very helpful though.

Byron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven L. 
Évaluation :
5

The woman who helped was on top of every detail and couldn't have been more accommodating. She represents your company very well.

paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia S. 
Évaluation :
5

People were effective and friendly!!!!

HENRY S. 
Évaluation :
5

Not my first time there Always reserve a truck very bz place

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARION D. 
Évaluation :
5

The only thing that I didn't like was that there was less than a 1/4 tank of gas in the truck. Other than that the people at this location were amazing and very helpful

Koni J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER R. 
Évaluation :
5

The state route 84 location also was very helpful but they didn't have a truck on the day that I had confirmed my truck That's why I ended up at broward boulevard because Saturday they had a truck a one way truck for me

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIPE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily F. 
Évaluation :
5

Yes, people were waiting and ready to pick up the U-Haul right when I pulled up. Took 2 seconds and I was out.

Niel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernicia W. 
Évaluation :
3

Truck was missing dolly and blankets, someone stuffed their own house blankets in the bag. Je

Gary B. 
Évaluation :
3

I had reservation for a trailer and upon arrival was told that the trailer was not available. It then took 45 minutes to locate the trailer and assign it to me.

joseph Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catina W. 
Évaluation :
5

Better staffing at the drop off location. tons of people waiting in line. Had to disconnect our own trailer, take pictures. Did not get our free 1 month storage certificate Poor guy there was all alone and at least 20 customers waiting. Otherwise great trip and service.

WILLIAM F. 
Évaluation :
2

Horrible customer service by management

Elaine B. 
Évaluation :
5

S.O.

Louna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Destiny T. 
Évaluation :
1

Perhaps take care of the German roaches in the cab? After picking up the U-Haul but before even making it home I had one crawling over my shoulder, immediately pulling over I saw no less than six staring back at me. So gross! I am appalled

Austin W. 
Évaluation :
1

Slow. Didn't have reserved rental. Cost me money and time and couldn't complete my move.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winston H. 
Évaluation :
1

The truck we rented smelled like dead bodies, they needed the truck back when we needed to extend, they were not able to make accommodations. This location as always had off and on poor customer satisfaction. You cannot expect great service here unless you are just as rude as them. I wish there was a closer location but sad to say we have to deal with this one.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chinita M. 
Évaluation :
5

Awesome Service 100 % Per employees!!!

CARLOS B. 
Évaluation :
3

Thanks for helping us obtain a larger trailer. We could not have fit everything in smaller one.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marhino A. 
Évaluation :
3

The vehicle was so nasty and smelled of drugs, the vehicle needed to be serviced….along with some other things.

Frederick B. 
Évaluation :
5

Using the online mobile to rent my vehicle for the first time was a little tricky but the 24-hour customer service help me step by step through my process I went with this location a lot but this by far was the best experience I've had

Crystal F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio M. 
Évaluation :
5

The same service people

RODNEY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
5

Great job

DAMEON F. 
Évaluation :
1

Pick up and delivery order had errors. Items broken and service person sent link that does not work to make claim. Overall the entire move was a disaster using Uhaul.

Elnita K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Staff was very friendly and the service overall was great. The van was new and a very smooth ride. Not happy with the fees for extension, would recommend anyone needing rental for additional time to come in to the location to avoid extra fees.

Evelyn A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Great service! Thanks

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felissa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORRIS W. 
Évaluation :
3

designated drop off point no longer deals with uhaul had to call costimer service to get authorization to drop off truck at alternate location. Waisted an hour.

james R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharonda R. 
Évaluation :
5

It's ok

Jacquy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
5

Good job

Junior S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

horace E. 
Évaluation :
5

Great job even that they were pack with customers.

JOSE R. 
Évaluation :
5

Aucun

Lana H. 
Évaluation :
5

Keep doing what you do because the customer service is outstanding!!!

Lloyd J. 
Évaluation :
5

Once again, great service with friendly, knowledgeable employees.

George B. 
Évaluation :
5

Everything went smoothly

Allen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clover C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henok G. 
Évaluation :
4

Pleasant in and out experience. However if I came 5 minutes later I would've been in line a half hour, it filled up that quickly. Staff that I dealt with was pleasurable.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

serge P. 
Évaluation :
5

Speed up the process. The wait was longer than I wanted. Surly related to staffing and not easily solved but expanding the Scan & Go for trailers would help.

Bob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
2

My husband and I just closed on our first home about 1,3 hrs away from Miami. I went to U-Haul the day we were moving out of our apt as I rented a 6'x12' trailer to help save some money (instead of renting a full truck and having to pay for gas). I've used U-Haul for all my previous moves and knew they were the company I wanted to use for my final move into our new home. I was so excited the night before and had our SUV packed and ready to go get the trailer. I got their on Friday 4/1 early in the morning and their associate Chris helped attached the trailer. He had me sit in the car to test that the lights were working however they did not. So he had to replace the wire with another one. He had me test it again and said I was good to go (mind you I cannot see the lights myself since I'm sitting in the drivers seat doing the test for him). I drove from Broward to our apt, load our last few items and then head to our storage unit (which is on the 2nd floor) to load the final items. The sun is starting to set (along with rain clouds coming in) and my husband meets me at storage so we can begin the drive up north. However, I got stopped on the turnpike by a state trooper. He says my trailer lights are not working and I cannot drive without them. It could cause an accident since my turn signals and brake lights were not working and a driver could slam into me or worse. Thinking that they just need to switch the wires again, my husband and I drive back to U-Haul and it begins to rain. At this point we just want this fixed so we can get on the road (our cold food is in my SUV along with the trailer containing all our possessions). A U-Haul employee (not Chris) came out to inspect the car and tries to change the wire with a new one and it's still not working. It's about 17:50 now and they close at 20:00. At this point the manager Chuck comes out an inspects our fuses in the SUV and it's fine. So he concluded it must be an issue with the trailer. He tells me that the best he can do is have us leave the trailer (filled with our things) at their lot and come back tomorrow morning so his mechanic can take a look at it. Literally my heart sunk and I tried not to cry; we have no where to go and we weren't going to drive 1,3 hrs to the house with all our belongings still down in SoFl and come back down the next morning. It's also spring break on a Friday night, how were we supposed to find a hotel? And a safe one to just leave our cars filled with TVs, computers, ect out in the open? He said he would reimburse us for the hotel and repair the trailer free of charge (even though it's their trailer and we shouldn't be responsible for the repair). He locked our trailer and disconnected it from our SUV and told us to come back tomorrow.After calling around, we finally found a hotel last minute and head over. We have none of our personal items (medications, contact cases, toothbrushes, shampoos, body soap) easily available to get since our trailer is now at the U-Haul lot. All our cold food has now spoiled and had to be tossed. We barely slept because we were worried about our items and I slept with my contacts in my eyes. All our clothes were wet from the sweat and rain from the day. It was probably one of the lowest points of our home buying journey. And soured our first-time homeowner experience. My husband and I are extremely disappointed in U-Haul. There are really no words to describe the deep disappointment we feel right now. I don't have confidence that their associate 100 % made sure the lights worked to begin with, were behind schedule, and had to toss all food that I will now need to buy from scratch (on top of everything else I have to do to get the home up and running before we started work on Monday). I give 1 extra star for Chuck because he was very nice and helpful throughout this whole ordeal. I can tell he does care about customers.

Eviana D. 
Évaluation :
5

Whole team was wonderful.

JENNIFER L. 
Évaluation :
4

Everyone there was very friendly and helpful.

KATHLEEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yahaira C. 
Évaluation :
5

One other male employee was very loud and used profanity in front of customers. I think a reminder for the male employees to keep it professional would be ideal.

Livius G. 
Évaluation :
5

Nice people, had a problem with the truck and they took care of it right away, not there fault, large location, gave me credit for extra fuel that I filled. Merci

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle P.  |  Expérience générale 
Évaluation :
3

The homeless people were walking around on the premises, despite having security.

RONNIE W.  |  Expérience générale 
Évaluation :
5

J’ai bien aimé la propreté des lieux, le coût abordable , la sécurité des lieux et les gens sympathiques.

Denis R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Denise H.  |  Premières impressions 
Évaluation :
5

Your stuff are very dedicated.

LLOYD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christine c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY S.  |  Expérience générale 
Évaluation :
5

The lady who works in the storage her name is Betty helped me with finding my storage and how to use my code to get in the facility

vegenie n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catryna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard s.  |  Premières impressions 
Évaluation :
2

The first person who helped me was obviously having a terrible day, because she had a hissy fit and actually walked away from her post and left me standing there. Eric then came and helped me square everything away and he was very help helpful and professional. I unfortunately remember having a similar experience to this in the past at this very same Uhaul location, possibly even the same person that initially 'helped' me, or just a coincidence that someone else could be just as bad as her.

Theodosios V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashleigh G.  |  Expérience générale 
Évaluation :
5

Lisa was great !!!!

MARLON B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra C.  |  Expérience générale 
Évaluation :
5

Very good service overall. Thanks everyone !

MARIA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

orville c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WISTERIA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valentina g.  |  Expérience générale 
Évaluation :
4

Everything was smooth. For the truck rental. I had to cancel the storage - had a 10x15 rental and the entrance door was pretty small for my belongings. It wasn't the roll up door.

Joseph s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIRV S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAZORA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA R.  |  Expérience générale 
Évaluation :
5

Very pleased. Thank you very much .

Mary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN C.  |  Expérience générale 
Évaluation :
1

I advised an employee that the unit has been emptied and the lock has been removed. I have continued to be charged for the unit for the last 3 months and now they have sent it to collections. I have tried time and time again to contact the facility but have been unsuccessful in getting ahold of them. I have been forwarded to a call center and they stated they have left messages and that they would get ahold of me and they never did. I am extremely unhappy with these services. I am not in the area to simply stop in.

Marco P.  |  Expérience générale 
Évaluation :
3

Was thinking because I did everything online I could just go but was told I still had to check into the office and kept getting different information from different staff when I would ask questions.

Luis S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laraine a.  |  Expérience générale 
Évaluation :
5

Alissia has helped every time I went in and all 3 times she went above and beyond to help me. She is a key asset to the uhaul on Broward . If and when I go back for my next move I will ask for her.

Michial N.  |  Expérience générale 
Évaluation :
5

Great customer service and knowledgeable staff. Would recommend to others.

Lisa J.  |  Expérience générale 
Évaluation :
5

Ms. Betty was very friendly and she was extremely helpful to assist me with my accommodations. Ms. Betty is also very detailed orientated in educating me on how to enter the U-Haul storage facility. Ms. Betty also save me time and informed me the steps need to return U-Haul at different location. This process made it very convenient for me regarding I had to travel back out of town.

danielle l.  |  Premières impressions 
Évaluation :
5

I've used U-Haul storage three different times and have been completely satisfied with their service each time. I made the mistake of using a cheaper alternative to U-Haul and lost thousands of dollars of artwork when the roof leaked during a heavy rain. That was a costly mistake that I won't make again. The next time I need the a storage facility I will again use U-Haul and recommend you do the same.

Chuck E.  |  Expérience générale 
Évaluation :
1

They charged me another months rent after I checked out two days before my contract expired. No refund as of yet. $117.00.

Sam W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R.  |  Expérience générale 
Évaluation :
5

Customer Courtesy is top of the line. Thank you!

Lisa L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

catherine t.  |  Premières impressions 
Évaluation :
5

The staff was very helpful

Ebony S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denys G.  |  Expérience générale 
Évaluation :
5

My access code did not work. No front line staff were on duty to help. Everyone was professional and courteous, however.

LARRY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Premières impressions 
Évaluation :
1

The storage get completely wet and all our belongings were ruined.

Camilo R.  |  Expérience générale 
Évaluation :
5

Also My sister have been with uhaul for six years uhaul is Great

ERICA W.  |  Premières impressions 
Évaluation :
5

Very customer friendly staff.

Cheryl H.  |  Expérience générale 
Évaluation :
5

Awesome service!

TRENTON P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tranasia B.  |  Expérience générale 
Évaluation :
5

The only thing I would suggest is to maybe provide an option for people to assist the movers in unpacking id needed an for the workers to either say yes or no to get an additional pay or tips. I needed one person to assist me in unpacking but the employees were not allowed to assist. I would not mind paying additional cost. Maybe you can implement something similar.

Paul A.  |  Premières impressions 
Évaluation :
3

The storage unit floor was not clean I was glad I had plastic on my furniture. There is no light and It was supposed to have A/C in the unit, It was very HOT! The movers I had did a much better job than the last ones!

Deeann D.  |  Expérience générale 
Évaluation :
3

There are not enough open storage spaces.

CHRISTINA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R.  |  Premières impressions 
Évaluation :
5

Super helpful group of people on a holiday weekend

SCOTT U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexander A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jimmy m.  |  Expérience générale 
Évaluation :
5

Great staff. They were super helpful and everything was very easy and smooth

MICHAEL P.  |  Premières impressions 
Évaluation :
5

Betty was extremely helpful!

JAMES L.  |  Premières impressions 
Évaluation :
5

Andrew was fantastic. Also the nice young lady at counter was super friendly.

Michial N.  |  Premières impressions 
Évaluation :
4

I really liked this facility compared to others I've used in the past. The employees were very helpful and professional.

ESTHER M.  |  Expérience générale 
Évaluation :
5

The people were kind and helpful

Mark U.  |  Expérience générale 
Évaluation :
5

Muy contento como desde hace más de 15 años uso esta instalaciones

Curtis R.  |  Expérience générale 
Évaluation :
1

The area I wanted was not accessible for the furniture I wanted and no other space was provided by management . This was overall a disaster. Because no space was available, no space was available and accessible, I had to immediately had to go to Salvation Army to get rid of furniture. I lost $3 000 in furniture. The manager at facility called other Uhaul location, but the answer was the same. No space available. Hence, your computer system and management made false claims about availability of rental space and I paid the price for your mistake.

ANDRE D.  |  Premières impressions 
Évaluation :
5

I will recommend u haul to families and friend for moving storage and rental trucks. I was very satisfied. W MJ

WILLIE J.  |  Expérience générale 
Évaluation :
1

You told me I would have a storage space. However, the area for storage was cramped and not accessible for putting in furniture. I was not provided the space I requested and I was not provided a larger area that I needed. This was a total failure and I had to get rid of all the furniture. I lost $3 000 of furniture because of your mistake. I will never use or attempted to use facility ever.

ANDRE D.  |  Expérience générale 
Évaluation :
5

The staff was very helpful in the situation I was in.

Miguel D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darcel c.  |  Premières impressions 
Évaluation :
5

Very helpful and convient and took care of my needs.

Miguel D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica L.  |  Expérience générale 
Évaluation :
5

Your employees Alicia is very excellent 👍

daniel t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P.  |  Premières impressions 
Évaluation :
5

Betty was extremely friendly. I wish there was more to say in that regard however, the other women working the front had more than enough attitude to go around. I was rudely yelled at about wearing a mask when entering in spite of two employees who were walking around and through the store repetitively not wearing one. And in spite of the mandate being lifted. During my initial opening of the storage unit and return of the Uhaul the women I was dealing with was grumpy and seemed distracted. Overall, hire more people like Betty who are happy and excited to help you with your needs.

julia w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pauline A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca G.  |  Expérience générale 
Évaluation :
5

This Broward Blvd facility is my go to location for storage, truck rental and the most respectful staff. Merci

Lisa L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

julia w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D.  |  Premières impressions 
Évaluation :
2

the staff was not friendly

GUILLERMO R.  |  Expérience générale 
Évaluation :
5

Betty was very helpful and amazing!!

Silvio T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

subrina j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck E.  |  Expérience générale 
Évaluation :
5

S.O.

Quinta T.  |  Expérience générale 
Évaluation :
5

Excellent

LATOYIA m.  |  Expérience générale 
Évaluation :
5

Thankful to have had a place to keep.our things while we settled into a new home. Very clean and well maintained.

Krissa E.  |  Expérience générale 
Évaluation :
3

people nice. ALWAYS a line, have to wait EVERY time in Florida. booking the truck was awesome. Very convenient. The storage unit i used had an air conditioning pipe running thru the ceiling. the floor was always wet. Luckily, i could leave that area clear. Also when I went to remove my stuff, they had locked me out and said the reason was I had to use a U-haul purchased lock. I will NEVER use U-haul again for anything until that changes. Your policy sucks!

Kathleen T.  |  Expérience générale 
Évaluation :
5

The two guys that you sent me where very nice to me. Thay did a very excellent job

Marie M.  |  Premières impressions 
Évaluation :
5

Thank you Michael and staff for your assistance, you guys were awesome! Definitely will be referring this location to anyone who needs professional and prompt service.

Thomasina R.  |  Expérience générale 
Évaluation :
5

Good crew!!

Francis FRANK W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda B.  |  Expérience générale 
Évaluation :
5

Very neat no problem

betty t.  |  Expérience générale 
Évaluation :
5

I was attended to with in a few seconds of entering the building and my rental was handled smoothly.

Krissa E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria F.  |  Premières impressions 
Évaluation :
5

Amazed with the level of customer service, professionalism and service. Mike Brown, the manager, is just a great leader to his staff. I am grateful to have found this location.

Jay T.  |  Premières impressions 
Évaluation :
5

The service was excellent and the staff was very professional helpful and friendly and they work fast, I would highly recommend the 2800 Broward location!

Carolina P.  |  Expérience générale 
Évaluation :
1

I was charged for a storage that I was told by the manager that I would not have to pay the the storage that I was moved from and then I was charged for a dolly that I never received and also the manager told me that he would take care of and didn't. So I would never recommend this Uhaul or storage. HORRIBLE

Tiffany P.  |  Online Move In 
Évaluation :
1

My overall subpar experience at this location can be approved with a better hiring profile. The staff that I've had the most unfortunate interaction with, don't seem to have graduated high school or barely skated by. I understand various unpredictable emotions have been promoted due to the pandemic. However, basic friendly (even if it's fake) communication is so lacking with the staff I've interacted with handling my storage needs. When I first arrived to this location after a lovely drive from Dallas, Texas (with my 6' x 12' Van Trailer attached to my Kia Sportage - contract # 23023104), Alicia Mitchell made a clerical error with my return date. No biggie, it can be resolved and the $80 overcharge was later refunded. My contact person's name was entered incorrectly because Alicia didn't bother to confirm the information. I understand it can be slightly difficult to understand someone who's wearing a mask, if you don't care to try. I'm an epidemiologist and I work in hospitals where we communicate clearly with masks on, while tending to patients lives. She could have turned her screen for me to view the information and confirm its accuracy, or printed out a document to confirm with me but, that's the past. Again, no biggie, but she failed to confirm my access code number. That long drive from Dallas by myself was quite taxing. Here I am ready to unload all my stuff, just need to open the door. But here's Alicia complicating a simple procedure that kindergarteners can do with ease. The issue was later resolved. My last interaction with the staff at this location finally came September 4, 2020. Contract 788052-117382 for all the deets. I had the utmost displeasure to be served by Zaria Johnson. She asked how she could help me and for my name. She located me in her computer and asked me if I knew I had to be there by 12pm. I told her, "no, I just flew in". She replies, "oh you flew here, from where?". Perplexed, not understanding the relevance of this; I tell her "Virginia". She continues, "Oh well you were suppose to be here by 12pm". I chuckle while saying, "well I got here when I got here" and I shrugged my shoulders (It's about 3pm at the time). She directs me to where I can pull my car to, and I remind her (because paying attention is seemingly not a requirement in the hiring profile for the employees I interacted with), that I don't have a car, I have a unit here. Which she should have seen in her system when she located me, but Zaria doesn't do well with paying attention. If she had, she should have been able to conceptualized that I was emptying out unit 1313, transporting those items to the U-Box and moving it to Virginia. Subsequently, she would have informed me that once I empty out my storage unit, utilize that same lock to lock my U-Box when I'm finished. But! That didn't happen. I was not informed I needed to lock the U-Box. When she walked me and my brother to the U-box (after, I suppose, her attempt to chastising me for being "late", not sure - didn't ask didn't care, fresh off the plane and we had a full storage unit to empty; in the 90 degree heat as we walked to their garage, where Zaria showed us where the U-Box is), she removed the velcored tarp from the box, opened the box and said here you go and went back inside. No instructions. No "come back inside to check out or be sure to do this", nothing no instructions whatsoever. So when I received a voice message from the manager Michael Brown the following day - after I returned back home to Virginia, that my U-Box needed a lock, I just knew these mini property managers that work here do not have the proper hiring profile to do this job successfully. I will say that Michael Brown was very attentive and patient when listening to me about my experience with his staff. To remedy the issue with the lock, he provided a lock free of charge for the U-Box, and I made arrangements for the key to be delivered to me. I appreciate him for this and for acknowledging the bad customer service that he wasn't pleased to hear about. It should come as no surprise that I will never return to this location, and even though I live in Virginia, I will most definitely tell others not to come here - if they can avoid it.

Laura N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jones M.  |  Expérience générale 
Évaluation :
1

Overall it was ok. Too expensive!. Customer Service needs to be revaluation, you have some good pearls, Andrew is a great Customer Service person, but they have some very young girls that aren't good at all. They spend more time in there personal phone, & ignoring customers in line. It used to be a great place before,!

FELIPA G.  |  Expérience générale 
Évaluation :
5

The Staff service was above and beyond, He was very helpful provided information and explained everything in detail, excellent customer service, very professional.

Carolina P.  |  Premières impressions 
Évaluation :
5

Keep up the good work.

Norma C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selina J.  |  Premières impressions 
Évaluation :
5

Staff deserve raises!!!

Scott C.  |  Premières impressions 
Évaluation :
5

The young lady who I was very nice

Valencia W.  |  Premières impressions 
Évaluation :
5

The unit was secure, but not well lit. There is no light in the unit. (2058) The entire staff was WONDERFUL!! The restroom was always clean. I point this out, because I've never seen a restroom THAT CLEAN at a storage facility...Thank You!

Dywnette P.  |  Expérience générale 
Évaluation :
5

After dealing with so many rude people in DC over the past week it was so refreshing and appreciated to deal with Mr. Brown and his staff! Mr. Brown took his time to "tour" the facility and to show me how everything works . I couldn't be more pleased. Thanks U-Haul Broward!

NORRISA T.  |  Premières impressions 
Évaluation :
4

Staff was very helpful

Theresa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELIPA G.  |  Premières impressions 
Évaluation :
5

Well spoken personnel and great attitude.

Adolfo C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J.  |  Expérience générale 
Évaluation :
2

The unit was very small for all that money. I'm disappointed the door had problem from day one. They replaced the doors before I removed my stuff and I found a lamp shade of mine very dirty. Never using your storage facility again.

ALEX B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lady DI Design I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G.  |  Premières impressions 
Évaluation :
5

Thank you for everything...

Luis L.  |  Expérience générale 
Évaluation :
4

Everything was fantastic except for the parking. The lot felt completely overfull with trucks and trailers and often it would be difficult to park or even pass through the lot.

Caitlin M.  |  Expérience générale 
Évaluation :
5

A great experience as always.

Lady DI Design I.  |  Premières impressions 
Évaluation :
2

The parking lot is way too crowded. I had a drive up unit that was always blocked by Uhual equipment. It was very difficult to maneuver through the parking lot, in order to load and unload- I had to keep moving my car to allow people by. For the month rental, I may have actually driven up to my unit a total of two times. It's just way too crowded and inconvenient for a unit to be priced for almost $200 a month.

Samantha P.  |  Expérience générale 
Évaluation :
5

You're very helpful experience very friendly I give a 5 stars

ISIAH M.  |  Premières impressions 
Évaluation :
5

The manager Mr Michael is great he always goes above and beyond for his customers.. He always goes above and beyond to resolve any issues to make it easier on the customers

Javaro M.  |  Expérience générale 
Évaluation :
1

I'm giving you a horrible review because of two employees there they did know how to do their job correctly as far as customer service it took me two and a half hours to get my truck because of them

Stafford S.  |  Expérience générale 
Évaluation :
5

My visit today, was EXCELLENT! Thank you Ms. Eddi, Ms. Leslie, Ms. Buffy and Mr. Deon (I really hope I have his correct name). ALL are BLESSINGS to the customers of this company.

Dywnette P.  |  Premières impressions 
Évaluation :
3

One of the young ladies was very welcoming and not open to helping me the app to pick up my truck or even locate the truck.

Sandra M.  |  Expérience générale 
Évaluation :
5

everithing excellent

Ricardo Costa S.  |  Expérience générale 
Évaluation :
5

Super helpful, and nice Uhaul team at this Broward blvd location! Thank you for all your help!

Daniel C.  |  Expérience générale 
Évaluation :
5

Very helpful.

Ian W.  |  Premières impressions 
Évaluation :
3

Unit was clean but the free lock promised when renting online was not in the Unit and the person up front had no clue about the free lock offer.

Hawathia P W.  |  Online Move In 
Évaluation :
5

Mikes whole staff were exceptional. Rob and his front counter staff did everything they could to help and make my time useful.

Joseph O.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly

LaEtta L.  |  Expérience générale 
Évaluation :
5

Lovely and very professional people. It was a pleasure to do business with then.

Luis L.  |  Premières impressions 
Évaluation :
5

Great help with professional people! Thank you very much!

Daniel C.  |  Premières impressions 
Évaluation :
5

Great service

JOANEL F.  |  Expérience générale 
Évaluation :
4

I only have 2 less than positive comments: 1) It would have been nice if temps had been 76 or lower during the summer months. 2) Lights should stay on when customers are working in their unit.

Wendy G.  |  Expérience générale 
Évaluation :
4

None at this time

Jennifer J.  |  Premières impressions 
Évaluation :
5

The Customer service at this Uhaul location was Amazing. The Manager and the workers were very Nice, Helpful, & Careful. They were Great multitaskers & I highly recommend!!

CLESHAI C.  |  Premières impressions 
Évaluation :
5

I truly recommend anyone to this location if you ever need U-haul... 2800 W Broward Blvd FORT LAUDERDALE,FL 33312

jackson C.  |  Expérience générale 
Évaluation :
5

I did have to wait long

LaEtta L.  |  Premières impressions 
Évaluation :
5

They were humble enough to let me explain my concerns first and they was not rude to me. That let me talk and they listen. And the problem that i thought i had was resolve. U-Haul is a great place .

Tuesday P.  |  Premières impressions 
Évaluation :
5

Omg , I was impressed because people figure uhaul is just to rent trailers , vans and trucks but the storage impressive. The staff listened and was so helpful

SHANTELL C.  |  Premières impressions 
Évaluation :
5

Muy atentos y diligentes ademas de amables

Fabio S.  |  Premières impressions 
Évaluation :
4

Great service, staff friendly, no complaints.

Edna S.  |  Premières impressions 
Évaluation :
5

The light nearest my storage unit was activated by motion. When I would visit my storage to remove/add items, I would have to stop frequently to activate the light. A non-motion light could fix this.

NAILAH N.  |  Expérience générale 
Évaluation :
4

did not know I had moved out????...where are my things..No one contact me about my things...

charlotta m.  |  Expérience générale 
Évaluation :
1

I was paying for on-site parking for my trailer and was damaged on 3 occasions and still they have not taken responsibility for it in Ft. Lauderdale.

ANGELA L.  |  Expérience générale 
Évaluation :
5

simone simpson was my cashier and did everything in her power to make me feel comfortable and always choosing you guys as my primary storage or truck rental .

Derwin C.  |  Premières impressions 
Évaluation :
5

It was 👍

JIMMY B.  |  Expérience générale 
Évaluation :
4

N/a

Nicole L.  |  Premières impressions 
Évaluation :
5

The staff are excellent and very helpful! I would highly recommend this facility.

Pam S.  |  Expérience générale 
Évaluation :
5

good move in experience

shirley s.  |  Premières impressions 
Évaluation :
5

The staff is efficient, professional and Michael the manager is EXCELLENT.

Crystal W.  |  Premières impressions 
Évaluation :
5

Always great

Cheryl W.  |  Premières impressions 
Évaluation :
5

Everything was so smooth. Every person we interacted with was friendly and helpful. The storage unit was clean and easily accessible

sharron w.  |  Premières impressions 
Évaluation :
5

👌😃

Margot D.  |  Premières impressions 
Évaluation :
4

Online Rescheduling for U-Box reservations need attention Program attention.

PETER F.  |  Expérience générale 
Évaluation :
5

The staff at this location Broward Boulevard are amazing. They help you with everything that you need; they work with you with every issue that may arise as we all know some things don't go as planned

Lisa L.  |  Expérience générale 
Évaluation :
5

S.O.

JULIUS S.  |  Premières impressions 
Évaluation :
5

Super friendly!

Taha Z.  |  Expérience générale 
Évaluation :
3

Very kind and helpful people but the process was not very efficient. Be patient and laugh at the chaios.

Toni J.  |  Expérience générale 
Évaluation :
5

Good service

LECLERC G.  |  Expérience générale 
Évaluation :
1

very bad service, the manager was very rude to many of the customers. They showed me the wrong storage unit, and issued me the wrong uint. i put my lock on it and the cut it off without telling me.

Alphonso M.  |  Premières impressions 
Évaluation :
5

Good service

LECLERC G.  |  Premières impressions 
Évaluation :
3

The customer service is extremely slow at this location with people in line waiting with sometimes only one representative to help.

Paul S.  |  Expérience générale 
Évaluation :
4

The facility on Broward blvd was great. However, I rented a truck from the Hollywood blvd location and that was a bad experience. I was over charged and still haven't received money back yet.

Brendon A.  |  Expérience générale 
Évaluation :
3

Facilities are great-lousy customer service

Spencer H.  |  Expérience générale 
Évaluation :
4

Merci

raymond s.  |  Expérience générale 
Évaluation :
5

The word "excellent " is inaccurate when describing my OVERALL experience with this location, and your superb staff services!... The word I will use is: A W E S O M E.... AWESOMELY GREAT! Thanks :-)

Elsa P.  |  Expérience générale 
Évaluation :
1

That was the worst experience I’ve ever had from picking up the truck in Clearwater to getting a storage moving out was horrible the staff one member was completely stoned and I’m sorry to say it I wa

may k.  |  Expérience générale 
Évaluation :
1

1. When I arrived, I had to wait 30 mins to access my UBox. 2. The store closed at 5pm and moved my Ubox without telling me, even after I tried to explain that the UHaul email stated I had until 6pm.

Diones A.  |  Expérience générale 
Évaluation :
5

This location was very efficient, friendly and knowledgeable. Mike was very easy to work with and helpful. I'd rate this place 5 stars any day. Made my life easy.

Ian B.  |  Expérience générale 
Évaluation :
5

The staff was so helpful, professional and polite.

Cynthia B.  |  Expérience générale 
Évaluation :
4

Additional late fees were exaggerated

Ronald L.  |  Expérience générale 
Évaluation :
4

Great service assistant Manager and her staff.

Robertson S.  |  Réservation 
Évaluation :
3

Everything was great

Taffany G.  |  Expérience générale 
Évaluation :
2

I'm annoyed and amazed at how frustrating my UHaul experience was. When I called to schedule my move, they could not locate my pods or account information. They cost me money and time I didn't have.

Stephanie W.  |  Expérience générale 
Évaluation :
4

I have been happy with my past rentals but as far the U-Box goes it could be better managed. For some reason the staff had issues with locating my U-Box each time i called to make some arrangement.

PETER F.  |  Expérience générale 
Évaluation :
5

Great customer service!

VANESSA P.  |  Réservation 
Évaluation :
3

U-Haul is too expensive truck rental is too expensive it's cheaper up north cost me too much money could not pay my bill at home because I had to pay almost $700 to get home from your truck and you di

Jacquline B.  |  Expérience générale 
Évaluation :
5

Everything was professanlly kept with a friendly manner!

ST LUKE B.  |  Expérience générale 
Évaluation :
3

The faculty does not allow for prorated rent which is very discouraging.

Veronica A.  |  Expérience générale 
Évaluation :
4

Thanks without the storage I don't know what I would have done.

Roger K.  |  Expérience générale 
Évaluation :
5

My experience was EXCELLENT. The woman who helped me, Nikki Johnson, postponed her break (to get something to eat because she was starving) so that I didn't have to wait in line. THAT IS TRUE SERVICE.

Cristina G.  |  Réservation 
Évaluation :
4

Bad customer service I received when I called to book my truck

lupi g.  |  Réservation 
Évaluation :
4

It was a rocky start but all I can say is Leslie at the Broward location was more then pleasant to work with!

Brianna C.  |  Réservation 
Évaluation :
5

The staff was friendly and knowledgeable.

TINA P.  |  Expérience générale 
Évaluation :
3

I have mixed comments - The staff was amazing - When emptying my unit I found that there were roaches everywhere. I had to get rid of most of my things including my bed, staff hugged me when I cried.

Joannie C.  |  Expérience générale 
Évaluation :
4

.

Teresa F.  |  Expérience générale 
Évaluation :
1

UHaul you ALL suck so bad! Worst experience ever!

Gordon L.  |  Expérience générale 
Évaluation :
5

All staff was very friendly and helpful. The facility was at capacity w/ reservations pending but they still found a way to accommodate our storage needs so that we could unload and return our trailer

Meagan N.  |  Expérience générale 
Évaluation :
4

I would recommend this facility

leatheis r.  |  Expérience générale 
Évaluation :
1

This was by far one of the worst experiences of my life. My unit was robbed within 2 weeks. Then when I was trying to gather information the staff acted as if I was bothering them. So I reached out

brandon M.  |  Expérience générale 
Évaluation :
5

I enjoyed using your equipment and storage unit and use you again in the near future

sean s.  |  Expérience générale 
Évaluation :
5

The people at this facility really got to know me and were super helpful whenever i needed anything. I've had HORRIBLE experiences at other facilities and this was is far above the rest.

Michelle A.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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