Évaluations des clients U-Haul Moving & Storage at Bruns Ln

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bruns Ln

Cote générale :

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RANDY H.
Évaluation :

Everything went very well! Thank you!!

Alyson G.
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Le client n'a pas laissé de commentaire.

Joe M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Matthew B.
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They very thoughtfully warmed up vehicle before my pickup. Excellent service.

STEPHEN E.
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Le client n'a pas laissé de commentaire.

Deborah T. | Premières impressions |
Évaluation :

Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!

Sharon W. | Expérience générale |
Évaluation :

The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.

REBECCA S.
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Le client n'a pas laissé de commentaire.

CAROL F.
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Le client n'a pas laissé de commentaire.

CATHY S.
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I asked for a dolly and pads. They were not in the truck. I forgot to look, but we did ok. I dont think i was charged for them. But ordering online... this should not have happened.

RICHARD P.
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Le client n'a pas laissé de commentaire.

PHILLIP D.
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Le client n'a pas laissé de commentaire.

PHILIP M. | Premières impressions |
Évaluation :

very clean, secure, facility

SUZANNE EILEEN S.
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The gentleman that assisted me was super helpful.

MICHAEL M.
Évaluation :

Staff at Bruns Lane U-Haul in Springfield were exceptionally friendly and provided all the information necessary. [When we were ready to depart on a long trip with the truck, we felt the back driver side tires were slightly low. We stopped at the Clear Lake U-Haul on the way out of town and staff there checked and filled all the tires. Our U-Haul experience was great from start to finish!

MICHELLE B.
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Le client n'a pas laissé de commentaire.

TESHOME T.
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Le client n'a pas laissé de commentaire.

Melissa A.
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Le client n'a pas laissé de commentaire.

Ann K.
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Impress upon employees honesty in returning lost items to customers. Your employee confirmed to me my car chargers (2) were left behind. When I came to pick them up only was was returned to me even though in phone conversation both were found together.

RICHARD R.
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Le client n'a pas laissé de commentaire.

Adrianna B. | Online Move In |
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Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.

RICHARD J.
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Le client n'a pas laissé de commentaire.

CONNOR L.
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Le client n'a pas laissé de commentaire.

KHALED B.
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Truck was dirty. I also was charged a clean up fee and was promised a discount if I brought it back with a quarter tank of gas which I did and was still charged an extra fee. Horrible experience and needs to be more transparency with pricing.

TERRANCE N.
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Le client n'a pas laissé de commentaire.

SUSAN B.
Évaluation :

2 employees were working. The one I assumed to be in charge was a pain in the ass. Seemed he struggled to not rent to me. Trailer was dirty inside, trailer tail lights stopped working, was pulled over with no ticket. Had to stop for the night and it put me a day behind. I have rented and purchased from this location. This was the worst experience I have had at this store. I also wanted to note that employee #2 was helpful when employee #1 was not around, he seemed relieved not to be around employee #1. Not sure if I will continue to use unaltered with other options available and where I and my party are treated like crap.

mike D.
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Le client n'a pas laissé de commentaire.

Skipton T. | Expérience générale |
Évaluation :

We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.

Adam D.
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Le client n'a pas laissé de commentaire.

Kaitlin M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Tina B. | Premières impressions |
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I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.

Robert H.
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Le client n'a pas laissé de commentaire.

Brian C. | Expérience générale |
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We will return in Spring!

JONI S.
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Le client n'a pas laissé de commentaire.

Jerry O.
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The online check in was a waste of time. I still had to do everything over whrn I hot to the store.

David F.
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Poor customer service

KIRK L.
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Le client n'a pas laissé de commentaire.

Lucas L.
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Le client n'a pas laissé de commentaire.

NICOLE W.
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The person working was very rude.

PERRY G.
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The people did a great job from start to finish!!

Ernesto V.
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The address for the drop off provided initially was a shopping with no signage for U-Haul. This was confusing and led me to go to the acrtual location used.

Todd K.
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Le client n'a pas laissé de commentaire.

Douglas D. | Expérience générale |
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Appreciate the security of the area and the convenience of the restroom.

Zachary G.
Évaluation :

Perhaps train employees not to be cocky or arrogant to your customers, both interactions with the same employee were terrible, and in the case of a pandemic, correct adherence to safety guidelines should be followed and absolutely was not. Over two visits, on different days, not one employee was wearing a mask when in doors and assisting customers, all of whom were wearing proper PPE. I have worked in retail management and leadership for 20 years, from what I witnessed, clearly taking care of your business (customers) is not a priority for the supervisors of the Bruns Lane location. Overall, a VERY poor customer experience.

PERRY G.
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Le client n'a pas laissé de commentaire.

Diana D.
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Le client n'a pas laissé de commentaire.

BRENTON H.
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Le client n'a pas laissé de commentaire.

JESSICA P.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Le client n'a pas laissé de commentaire.

Ryan J.
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Le client n'a pas laissé de commentaire.

Julie E.
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Le client n'a pas laissé de commentaire.

Mackenzie A.
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Although I had made a reservation and checked in online there was still a 30 minute wait before getting the truck. There were only two staff members working, I think they need additional support. One of the customers in front of me had reserved a 26ft truck but the staff member had put them down for 20ft so getting that person set with a truck and trailer to accommodate their needs took longer.

Donald S.
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Le client n'a pas laissé de commentaire.

Carrie P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

James S.
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Owen is great!

David K.
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Le client n'a pas laissé de commentaire.

NICHOLE O.
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My refund I want it all back! Roadside assistance never showed up to help me!!!! I will NEVER EVER RENT FROM U HAUL AGAIN! AND I WILL DISCOURAGED ALL MY FAMILY AND FRIENDS NOT TO RENT FROM U HAUL AGAIN!!!! UNSATIFIED CUSTOMER

Donald C.
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Le client n'a pas laissé de commentaire.

AMANDA H.
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The check in and check out process were both very easy and quick.

Kim K.
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Le client n'a pas laissé de commentaire.

JAMES L.
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Le client n'a pas laissé de commentaire.

DANIEL B.
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With a word of gratitude, I'd say, "know how much gas is actually in the vehicle." Thank you for the no-hassel experience and the courtesy of the employees. I've used you all a few times over the years, and the service and prices are great.

GUY J.
Évaluation :

Perfectly fast service, nicest guys you could ask for. Very helpful

TESHOME T.
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Sales agents are friendly, helpful, my experience is excellent.

Lynn M.
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Le client n'a pas laissé de commentaire.

alex F.
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The employee was incredibly helpful and should be given a raise. His customer service was excellent! Many thanks go to him.

Mike H.
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It rained, and my some of my stuff got wet from a leak in the roof. Very upsetting.

Shelly O.
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Le client n'a pas laissé de commentaire.

Katara S.
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Le client n'a pas laissé de commentaire.

KEVIN E.
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Le client n'a pas laissé de commentaire.

MARTIN J.
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Le client n'a pas laissé de commentaire.

Etoyria H.
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Le client n'a pas laissé de commentaire.

thomas L.
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UHaul employees were very helpful in getting everything connected & secured on the trailer. I was renting a car trailer. I was impressed with the well thought out design of the car trailer & how well it would secure the vehicle to the trailer.

THOMAS L.
Évaluation :

The UHaul employees were very helpful & made sure that everything was in good working order & that everything was connected properly.

arie V.
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Le client n'a pas laissé de commentaire.

MONIQUE T.
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Le client n'a pas laissé de commentaire.

MIKE S.
Évaluation :

everything ran smoothly.

Sultan S.
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Horrible got the truck in poor condition with engine lights on and very low fuel. Rip off I was charged more than what I was told did business with Penske and they were straight forward. Will make sure to share my experience and receipt on all platform to warn future customers.

Rebecca S.
Évaluation :

We were in and out in under 10 min.

stan W.
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Le client n'a pas laissé de commentaire.

Scott C.
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Le client n'a pas laissé de commentaire.

Kaitlyn P.
Évaluation :

I went through the entire online check in process to then get there and had to redo it all at the front desk. Not to mention this is the second time i've booked a vehicle online and it wasn't available when i went to pick it up.

DENNIS H.
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Le client n'a pas laissé de commentaire.

Eric P. | Premières impressions |
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Le client n'a pas laissé de commentaire.

THERESA L.
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Le client n'a pas laissé de commentaire.

CINDY B.
Évaluation :

I think your employees need some customer service lessons. My latest dealing with them has me extremely frustrated! My charges were put on hold Friday because I didn't think it was fair to charge me the full rental price..Once I got to my location I realized there was no ramp with this truck (10' (I assumed all moving trucks came with a ramp- my mistake) so I called this location (on hold for 8 minutes) to ask if they had a ramp, which they didn't. So I returned the truck after going 13 miles and gone for 35-40 minutes because it was no use to me without a ramp.....The employee told me he would have a manager call me on Saturday to discuss it with me. to date I have heard from no one! Since I still had to move some things from my storage unit, I asked a friend to help and he went to your Dirksen Parkway location (which is on the exact opposite side of town) and rented a truck with a ramp to get the job done for me... Next month is my big move to my new home, I wonder who I will choose to rent from...Penske maybe!

Douglas I.
Évaluation :

Great location manager!

VERNE H.
Évaluation :

Again the experience was a good one..

WILLIAM B.
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Rented a tow dollie to pull a car behind an RV and traveled about 200 miles. The following morning I noticed that the tire was missing tread and was worn down to the cords. Their lack of inspection could have damaged our equipment and the lives of four people

Ronald S.
Évaluation :

Clone Rodney and have a staff of him to serve and assist.

Brittany S.
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This location did not have what we reserved. Horrible experience. Said they called another location to reserve for us. They didn't. Did nothing to accommodate us.

Candace N.
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U-Haul was EXTREMELY helpful. I appreciated it so much. I made an error and it was fixed in no time. Much appreciated.

DAVID G.
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Very efficient. Good service. No changes needed.

COLETTE A.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

Toni H.
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Le client n'a pas laissé de commentaire.

Michael R.
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Le client n'a pas laissé de commentaire.

frank s. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eric B.
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Le client n'a pas laissé de commentaire.

Timothy L.
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Le client n'a pas laissé de commentaire.

Keegan S.
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Le client n'a pas laissé de commentaire.

Susan D.
Évaluation :

This site needs more counter help, especially on weekends.

RUTH D.
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Le client n'a pas laissé de commentaire.

ronald D.
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Le client n'a pas laissé de commentaire.

Nathan W.
Évaluation :

We had all around poor experience. May not have been the location's fault really. Initially reserved a truck online for Jacksonville, IL location. Was called the next day told there was no truck available in Jacksonville, IL- closest would be Springfield,IL. That is 30 miles away. There was no appliance dolly in the truck. I was told that charge was taken off. It was not. The whole thing was way more of a hassle than I have experienced in the past when renting from Uhaul.

kayla S.
Évaluation :

The app did not work to pick up the equipment. I had to wait in line and it took a total of almost an hour and I had movers coming very shortly. The man working was very nice and polite and helpful but I wanted to use the app due to covid. The man working the counter did not have a mask on.

ASHLEY W.
Évaluation :

I returned my truck and was told to leave the keys inside. I got a call the next morning asking where the truck was because it was not returned, turns out someone parked it instead of checking it in. Who ever called hung up before I can say anything which was RUDE.

Gregory F.
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Le client n'a pas laissé de commentaire.

CATHY P.
Évaluation :

Just keep being friendly and helpful as you were. Thanks again.

RODNEY L.
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Le client n'a pas laissé de commentaire.

Debra M.
Évaluation :

Service was great. The general manager was a nice guy!

Michael B.
Évaluation :

quick service

JARED R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Tonja S.
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Le client n'a pas laissé de commentaire.

Toynoia B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Franklin E. | Expérience générale |
Évaluation :

I really appreciate the staff professional attitude towards customers.

Chad C. | Premières impressions |
Évaluation :

The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.

KRYSTAL H. | Premières impressions |
Évaluation :

Thanks guys

gina a. | Expérience générale |
Évaluation :

The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.

D W. | Online Move In |
Évaluation :

Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.

Shawna H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

linda l. | Expérience générale |
Évaluation :

Had 2 storage units for 1.5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.

Alfred H. | Expérience générale |
Évaluation :

This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26’ truck. Felt extremely confident that my left behind vehicle was secur.

ALLENA L. | Expérience générale |
Évaluation :

During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn’t be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn’t have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn’t have been charged for.

Michael O. | Online Move In |
Évaluation :

The staff are amazing!! Very helpful!

Travis W. | Premières impressions |
Évaluation :

This is the best location in town, with the most helpful and professional staff in the area

tanya b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Shawna H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Suzanne P. | Premières impressions |
Évaluation :

The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.

keith g. | Expérience générale |
Évaluation :

My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots

Brigitte C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JUSTIN S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mary W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

kim w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

linda j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

gary C. | Expérience générale |
Évaluation :

I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.

Hernando A. | Expérience générale |
Évaluation :

I want to make sure Owen (don’t remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and professional and understanding with how he treated me regarding the account.

brian f. | Expérience générale |
Évaluation :

rented online, unit was ready to go, turn in was a breeze as well. well run facility

kim w. | Premières impressions |
Évaluation :

Good service!!

Heather M. | Expérience générale |
Évaluation :

Very convenient.

Michael D. | Expérience générale |
Évaluation :

The facility was great and the people were excellent to work with!

Debbie Y. | Expérience générale |
Évaluation :

I wish you were open earlier on Sunday.

Hernando A. | Premières impressions |
Évaluation :

This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.

Michael D. | Premières impressions |
Évaluation :

Very helpful and courteous.

ronald d. | Expérience générale |
Évaluation :

All comments are final and cannot be edited.

Doris C. | Premières impressions |
Évaluation :

/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien

Eileen M. | Premières impressions |
Évaluation :

Storage Units are new and in great shape.

Megan B. | Expérience générale |
Évaluation :

Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.

kristine c. | Premières impressions |
Évaluation :

The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early

JIM B. | Premières impressions |
Évaluation :

Owen and his team are very professional, friendly and knowledgeable. Great team to work with.

lisa h. | Premières impressions |
Évaluation :

Associate was very helpful and answered all my questions.

Jeanette U. | Expérience générale |
Évaluation :

Everyone was very kind and helpful. Thank you.

Terry L. | Premières impressions |
Évaluation :

Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.

Barbara B. | Premières impressions |
Évaluation :

Everything is fine

david b. | Expérience générale |
Évaluation :

Everyone was friendly,took care of my needs.

Susan K. | Premières impressions |
Évaluation :

Andrew was very helpful & thorough! Thanks 👍🏼👍🏼

Rod L. | Expérience générale |
Évaluation :

Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.

Novartis Pharmacuticals Corp./ K. | Premières impressions |
Évaluation :

So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.

DAVID B. | Expérience générale |
Évaluation :

Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count

Harold B. | Expérience générale |
Évaluation :

All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!

Barbara B. | Expérience générale |
Évaluation :

Everything was fine.

Scott C. | Réservation |
Évaluation :

We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.

Donte M. | Expérience générale |
Évaluation :

Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....

terry a. | Expérience générale |
Évaluation :

The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!

Hernando A. | Expérience générale |
Évaluation :

The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.

GERALD D. | Expérience générale |
Évaluation :

This is our only experience in renting a storage unit so we have nothing to compare it with.

Non reviews have been submitted for this location.

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