Évaluations des clients U-Haul Moving & Storage at Bruns Ln

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Bruns Ln

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Junell R. le

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Le client n'a pas laissé de commentaire.

Tanner H. le

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Le client n'a pas laissé de commentaire.

Rebecca S. le

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Box trailer that I rented had no jack in order to unhook and park the trailer. Plus the hitch contraptions was crazy overkill heavy that there was no way a single person could lift it off the hitch. So we had to transport it back and forth to and from daughters wedding location and reception venue which was 25 miles. I used it to transport the decorations This location could use extra front desk workers. I had to wait at least 15-25 minutes to get to the front of line for pick up and return

Kim M. le

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Excellent service. Staff very helpful and friendly. The only comment I would have is when I tried to call to change the time of my reservation on Saturday for Sunday, I got voice prompts and was on hold three times for 10-15 minutes. When I got there Sunday and mentioned that, the staff said he was the only one working Saturday and couldn’t get to the phone. Also it was very busy when I got there on Sunday, as he was the only one working. I would think Saturday and Sunday would be really busy as most people rent things on weekends when they are off work- so have more staff on the weekends. Maybe you can have a check in kiosk like they do at St. John’s Hospital to put in your info before you get to the counter. That would make it quicker to review the info when staff waits on them, if they chose to use it. Even Walmart has a sign in kiosk for their online ordering. Thanks

David K. le

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The store was supposed to open at 7am which is when I was to pick up my rental. The employee didn’t show up until 7:28 so I was there for 45 minutes to pick up my truck. Very uncalled for. Late start to a moving day is never fun when you have help showing up at a certain time.

Stephen Y. le

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Friendly and prompt service.

Judy L. le

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Quick check out. Good from pick up to return

Larry G. le

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Le client n'a pas laissé de commentaire.

Debbie Y. le

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I wish you were open earlier on Sunday.

Deborah Y. le

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Le client n'a pas laissé de commentaire.

Brent B. le

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I’ve used U-Haul 5 times in the last year and a half... Never before did I have the the issues that I had this time. The cargo hold was dirty and I was unaware that the vehicle is “Water Resistant” instead of waterproof. All of the boxes I had put in “ Moms Attic” were drenched and the contents destroyed. When I told the person who was working when I returned it, they simply pointed to a little 2” x 4” sticker located in the cargo hold which reads “ water resistant not waterproof “ . That might have been pertinent information I needed to know before hand, considering the rainy weekend we had.

Robert H. le

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Very good experience. Helpful staff.

Duane O. le

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Le client n'a pas laissé de commentaire.

Rodney Y. le

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Le client n'a pas laissé de commentaire.

James C. le

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Le client n'a pas laissé de commentaire.

Rose S. le

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Le client n'a pas laissé de commentaire.

Mitchell J. le

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Le client n'a pas laissé de commentaire.

Marvin S. le

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Le client n'a pas laissé de commentaire.

Yolanda W. le

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Things went really well.

Hernando A. le

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This storage place is clean and very well-managed. I did have to wait a while for the person in the office to assign another unit to me because the original unit was locked, but she took care of it.

Robert G. le

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Rude customer service

niccolina M. le

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The Browns Lane business did an excellent job and I want to say that the employees there are fabulous.

Donnie O. le

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Office needs to be better staffed. even with a reservation and early check in. i had to wait 20 minutes.

William B. le

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Le client n'a pas laissé de commentaire.

Brian D. le

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Owen helped us with our check in and he was a wonderful help. He answered all our questions and made sure we knew how to use the equipment before we left.

Bruce L. le

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Was not informed of tow/haul feature or it’s proper use. Caused horrible gas mileage.

Vikki A. le

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Le client n'a pas laissé de commentaire.

Janelle L. le

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Le client n'a pas laissé de commentaire.

Steven D. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Very helpful and courteous.

James B. le

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Did great

bryce M. le

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Nothing.... It was a great experience and great guys working there

david W. le

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Le client n'a pas laissé de commentaire.

Brent C. le

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Le client n'a pas laissé de commentaire.

Ashley R. le

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Staff is always friendly and helpful. Equipment is in great condition.

Norman W. le

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Great associate.

Jeffrey A. le

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Le client n'a pas laissé de commentaire.

Henry V. le

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Le client n'a pas laissé de commentaire.

ronald d. le

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All comments are final and cannot be edited.

Doris C. le

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/the 15 foot truck that I rented was easy to drive and fit my needs. Also, the free 30 day storage was convenient for me as I am in between houses at the moment. I recommended UHaul to a realtor frien

Eileen M. le

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Storage Units are new and in great shape.

Megan B. le

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Only Michelle and josh were helpful. The others were rude and inconsiderate. Even the manager Owen. He lied to staff and said he spoke to me when he in fact did not. Not happy.

kristine c. le

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The facility is tidy and appreciated. Staff gal locking up was rude. We moved all day and had a few belongings to drop off 15 min prior to close. She barked at us she needed to lock up 15 min early

JIM B. le

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Owen and his team are very professional, friendly and knowledgeable. Great team to work with.

lisa h. le

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Associate was very helpful and answered all my questions.

Jeanette U. le

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Everyone was very kind and helpful. Thank you.

Terry L. le

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Very pleased with our rental. From start to finish we were treated respectfully, and friendly. Our needs were met in a timely manner. The asst mngr who assisted us was knowledgeable and helpful.

Barbara B. le

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Everything is fine

david b. le

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Everyone was friendly,took care of my needs.

Susan K. le

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Andrew was very helpful & thorough! Thanks 👍🏼👍🏼

Rod L. le

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Very nice/convenient facility. Unfortunately, facility is NOT price competitive. Cut monthly rental expense by 50% for comparable space. Hated to leave but was unable to negotiate a cheaper rate.

Novartis Pharmacuticals Corp./ K. le

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So great to work with. I would recommend this facility to everyone. Thanks for helping me and going out of your way to provide me excellent service.

DAVID B. le

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Price increased dramatically while value increased slightly. Staff very unaware of surroundings when customers are in the store and often times are distracted while servicing the customer at the count

Harold B. le

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All the arrangements were made over the phone after a initial visit. I was in another city. The staff are very friendly and helpful. A really good experience!

Barbara B. le

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Everything was fine.

Scott C. le

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We were trying to reserve a storage unit and it was not very easy to do. We were told we had one but could not find out exactly which one we had reserved. This seems to be more of a system problem.

Donte M. le

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Thank y'all for your great customer assistance i am very pleased with the services I've received from this location....

terry a. le

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The employees at UHaul couldn’t have been nicer. They were very considerate and helpful!

Hernando A. le

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The staff are friendly and helpful. Once, the person suggested I go to the hardware store next door to rent a dolly. Contract terms are explained thoroughly. Additional staff needed during peak tome.

GERALD D. le

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This is our only experience in renting a storage unit so we have nothing to compare it with.