Customer Reviews for U-Haul Moving & Storage at Bruns Ln

5 248 évaluations

410 Bruns Ln   Springfield, IL 62702
(S Of Jefferson)

(217) 546-2730

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(217) 546-2730

410 Bruns Ln
Springfield, IL 62702
(S Of Jefferson)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Storage security was confusing and I wish the hours were 24 hours.

Kasean C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Whitney T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brie U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sterling P. 
Évaluation :
5

Give Trenton a raise! Also, check the hollow spots under the tail lights in your 10ft vans. I found (and sprayed) a wasp nest

Trenton R. 
Évaluation :
5

I rented a unit from here for a bit while my house was being shown. I also picked up my 26-foot truck to move across the country from here. Everything was fine. Employees were all professional.

Marcy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gunnar A. 
Évaluation :
5

Great service and excellent prices

DEMEION C. 
Évaluation :
5

Check in was super fast and friendly.

Tambra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia R. 
Évaluation :
1

I want to call from customer service our headlights didn't work the truck was sputtering and had no power we had to ask for more time because we couldn't even use it at night and got pulled over cuz the headlights were flashing and told to park at the rest of the night then Trenton the assistant manager told me you would give me 25 % off and only charge me for the mileage which was $139 with the 25 % off it would have been about $104 today I was charged $172 after talking to the general manager Owen Hamlin and him telling me that deal is off the table since I wanted to go through customer service to get a full fee waived he also told me he would call me the next day after I drop the truck off in 2 weeks later he just decides to charge me and never gave me a call once and he didn't seem to care after customer service told me they were going to wave all my fees he told me I should have called roadside assistance when Trenton never advised that when I told him I was having lots of problems he told me not to call customer service that they like to try and handle these things inside the office I shouldn't have been charged at all for this experience it was completely terrible and I am expecting a full refund I am not happy at all and I want a call immediately from customer service my number is 2175537503

Dax M. 
Évaluation :
5

Gentlemen that checked me in when I returned the truck had excellent customer service.

Robin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon M. 
Évaluation :
5

Hire more people, they were obviously understaffed.

Daniel S. 
Évaluation :
4

Everything went smoothly equipment was great got everything done early and took back the equipment and they estimated everything and told me my total bill thank you for that convenience and help at the time I was moving have a great day

Carol H. 
Évaluation :
5

Love being able to rent these trailers. Wonderful to have available

HELEN D. 
Évaluation :
5

The manager was extremely helpful!

Deno P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W.  |  Expérience générale 
Évaluation :
5

Caleb was very helpful and explained both the move in and move out process really well

JOHN S.  |  Expérience générale 
Évaluation :
4

Merci

JAMES H.  |  Premières impressions 
Évaluation :
4

Guys at the counter were great!

Thomas I. 
Évaluation :
5

People were really friendly and courteous.

THERESA O. 
Évaluation :
5

You have a great customer service team. I have been there a couple of times and they are all great. It was a much better experience than I had at your 6th St location.

Rick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn K. 
Évaluation :
2

Vehicle was horrible for MPG. I used over $100 in fuel for about 80 miles. Air conditioning didn't work either. I will NEVER use Uhaul again.

Mark N. 
Évaluation :
5

guys at the location were great. truck reeked of cigarettes though

ANDREW B. 
Évaluation :
4

I didn't use the dolly,, but they said could t get a refund. So if people don't use dolly they should have option to get refund!

ETOYRIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom I. 
Évaluation :
4

Staff is friendly and personable.

BARBARA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moria F. 
Évaluation :
4

When we picked up the truck no one took us out to it to confirm that it had gas, etc. The Equipment Contract did not have the Fuel Tank level highlighted and the indicator was off--it shows 3/8 of a tank and we took a dashboard picture showing that it was actually at a little over a 1/4 tank. I guess the next time we rent a truck we can show your employees how to check a truck out.

Chris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan C. 
Évaluation :
4

Clean storage facility with helpful tools available to move items to the unit.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NINO G. 
Évaluation :
5

Everything was great-staff was friendly and helpful

Judith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candi S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Very friendly staff and it was quick and easy

Joseph D. 
Évaluation :
5

WAS UNABLE TO USE THE APP TO RETURN THE RENTAL. THE APP WOULD "LOCK-UP" AFTER TAKING PICTURES AND WOULD NOT ALLLOW ME TO CONTINUE.

Jon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D. 
Évaluation :
5

Awesome service

DION C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt J. 
Évaluation :
4

free pads and a dolly

Timothy L. 
Évaluation :
3

Some of my furniture was sitting in an oily substance then they brought the furniture inside, not realizing the furniture had oily substance on the legs. All that was transferred to my bedroom carpet.

NANCY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dossie M. 
Évaluation :
5

This particular location was GREAT. However I will not be using Uhaul again. The price I was quoted online was HALF of what I was actually charged. Absolutely shameful.

Chloe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank W. 
Évaluation :
4

The truck I got smelled like smoke. The driver's seat was not adjustable so I had to sit up on the seat to reach the pedals. The drivers door was very hard to close. The office guys were nice though. Merci.

Deborah H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

paid $7 for a hand cart, 4minutes late sunday had to return a day late was charged $54 ( cart was on sale for $49 ) then charged another $7 fix it please

Ed S. 
Évaluation :
5

I wish there were a few chairs.

VICKI B. 
Évaluation :
4

Clean the interior of the truck cab. Clean up the location grounds. North side of building especially dirty on exterior.

Daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suhaas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene M. 
Évaluation :
5

I was treated with respect and helpful employee's.

JEFF D. 
Évaluation :
1

Trailer had lock on it. Poor customer service

SUZANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
1

They gave me a trailer dolly in which the left signal didn't work. The lady who gave me the equipment, said she would give me a discount for it yet when I returned the equipment, 2 guys in the office yelled at me and said to get out the store and told me that I wasn't gonna get a discount because they think it's my vehicle that has the malfunction.. when clearly the First Lady tried it out and it didn't work. Please follow and return a response

Vincent K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernando A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Z. 
Évaluation :
5

Extremely clean truck! Service was excellent!

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott C.  |  Expérience générale 
Évaluation :
5

Return of rental couldn't have been easier.

KEN T. 
Évaluation :
3

After hours.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maling K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

The guys were nice, quick with the paperwork and had the trailer hooked up to my truck before i was done checking out. Great service

Rylan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maurice L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles R. 
Évaluation :
5

WAY EASIER than I thought, perfect start to finish...thank you

Adam D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YVETTE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PamelaM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S. 
Évaluation :
5

S.O.

Rusty O. 
Évaluation :
1

Their billing practices are skeptical at best. I feel duped and cheated because the billing isn't readily available for viewing until you return the truck and you're surprised with bill.

NAOMI N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micky S.  |  Premières impressions 
Évaluation :
1

The pricing structure is terrible. Charging per mile without the customer having some gauge to determine final costs is deceptive at best. I feel like I sucker punched

NAOMI N. 
Évaluation :
5

We had a fire and lost most everything. Needed a place that day and within10 minutes had the unit secured and ready to put stuff in.

Cindy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ira E.  |  Expérience générale 
Évaluation :
5

Come on guys If your goin g to have A drop off in Petersburg, Illinois, find some group that can handle the rocket science of rental.

Ernest S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

abbigale A. 
Évaluation :
3

The fact that the lights didn't function properly was extremely unsafe.

Jay M. 
Évaluation :
4

This location is typically top shelf. This particular time I dropped off the equipment after hours.

Max B. 
Évaluation :
5

The female driver who delivered the Uboxes were fabulous. Other than that the national U-Haul corporate need better service, update and financial charges with local U-Haul and with customers.

Brad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEYLEE S. 
Évaluation :
5

The check out and check in process was easy and the price was great. The gentleman who helped me was friendly and helpful.

KEITH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
3

Gave me 3 different storage that had locks on them and the one we have now is a 5x5 and was told that it was a 10x10. Will go and get my contract redone because what we have is not 124 dollars it's 64 dollars

Recia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

The ramp was covered in ice. Every thing else was good.

DENISE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timmy C.  |  Online Move In 
Évaluation :
5

Everyone was very nice and helpful!

ANDREA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARON G. 
Évaluation :
4

Had to purchase cables for a jump due to the negative battery connection being loose

MARK J. 
Évaluation :
5

I can't think of anything. The workers were courteous and helpful and the information they gave was accurate and useful.

VICKI B. 
Évaluation :
5

The guy who helped me was from another store. He was very kind, helpful, sweet and considerate. He made my experience 3 times better.

Tionna J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN L. 
Évaluation :
5

It was easy to pick up and drop off the truck. Friendly and courteous staff.

HERNANDO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Premières impressions 
Évaluation :
5

The guy name Owen who helped me was very nice and helpful

Alisha K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn p.  |  Expérience générale 
Évaluation :
5

I am so grateful that I could store my belongings in the very nice U-haul facility.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

I appreciate the person who helped me and made me understand what I was getting into

ANTOINETTE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine A.  |  Expérience générale 
Évaluation :
2

The three main reasons I chose to store my RV at this facility were the security, having a roof over each space and electricity being available to charge the RV battery. I rented this space for 14 months and for most of that time the electric would not work. The GFCI outlet would trip anytime I tried to plug into it. I complained to the local office staff and corporate, but it was never repaired. My RV was brand new (2021) when I started storing it there and never had any problems with my RV tripping other GFCI outlets, so it wasn't my RV causing the problem. I was actually told by another customer that it had always been that way. It was a nice facility other than I may have to replace my battery now since it's been dead for so long.

Curtis C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

connie c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Courtney J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leona W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOSHIA B.  |  Expérience générale 
Évaluation :
1

I would never recommend anyone use this Uhaul location. I have always promoted uhaul for their professionalism and how well the customer service there is BUT not at this location. The manager was completely rude and was a complete jerk to say the least. If this is how the manager acts, well he's setting a horrible example for his employees and is making the Uhaul brand look extremely bad. When I asked who his boss was he literally told me that they won't care and won't want to speak to me. I am totally appalled by how the manager spoke to me and treated me In front of his employees and other customers. I will tell everyone I know and meet to NEVER use this location and maybe not even recommend uhaul at all anymore.

David B.  |  Expérience générale 
Évaluation :
5

The entire experience was great. The staff was friendly, helpful, and very pleasant. Contact information was easily provided for any issues, and access was simple and safe.

August W.  |  Expérience générale 
Évaluation :
5

I have used this facility several times and have always experienced short wait times, excellent customer service, and regular follow up. I will be a lifelong customer.

Robin N.  |  Expérience générale 
Évaluation :
4

None of the questions were appropriate. I answered no to bring attention to inappropriateness if questions. Please feel free to contact me. Not a move in. Been there 10 years.

GEORGE H.  |  Premières impressions 
Évaluation :
2

I rented a unit and when I realized it was in the second floor I immediately called to have it switched to ground level. I was put on hold for 30 minuits. At which time I gave up and hung up the phone. I went in to the facility. I asked several. Times if I was going to be charged the first unit and the second unit I wanted to switch to. I was assured I wouldn't be since I had never even gone to that first unit. Today I see I have been charged for both. I need someone to contact me asap to get this resolved!

Brieanna U.  |  Online Move In 
Évaluation :
5

We will be back in April, 2022. We only left because we store rv inside a building in winter. Merci.

Brian C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas D.  |  Expérience générale 
Évaluation :
3

The 10X10 unit I had was way too expensive.

TATRA C.  |  Expérience générale 
Évaluation :
3

I had one of the inside heated storages. There wasn't any light inside the storage unit. And while moving my stuff out of the storage. We killed 3 roaches in the unit. And had to kill one at my home.

Ronnie w.  |  Expérience générale 
Évaluation :
5

All employees were very kind and professional.

Deb B.  |  Expérience générale 
Évaluation :
4

One thing, we received letters stating we have not paid after the fact. We called Sunday evening and the person did not put it through. They locked us out. We had to make payment to get unlocked the next day. Yesterday, October 26, 2021 stating we had not paid. We did. We took everything out on October 25. So we get a 14 day credit?

KEITH S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shawn w.  |  Premières impressions 
Évaluation :
4

They were very helpful

TIMONIUM W.  |  Expérience générale 
Évaluation :
5

Easy access 24/7 Outstanding workers at the location.

GISELE M.  |  Expérience générale 
Évaluation :
5

Mr.Hamlin was excellent and helping move out😊

CASSANDRA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiana S.  |  Premières impressions 
Évaluation :
2

I was placed on the do not rent to list. This happened because an employee rold me and my mover not to leave anything on the teuck as he watxhed us tey to dowpose of our trash in an overflowing dumpster. The employee never said if its full dont use. I go in to pick up the teuxk last saturdayvafter resercingbit and the manager was very rude and brash while talking to me about the truxk. The manager pnly wanting ro hear himaelf talking an n one else.

LAWRENCE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA H.  |  Premières impressions 
Évaluation :
4

Only difficulty was when 2 cars were trying to use the same facility at the same time.

alicia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mia S.  |  Expérience générale 
Évaluation :
5

Love it will rent again

Ray D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn p.  |  Premières impressions 
Évaluation :
1

There is no way I used as much gas as they claimed they charged my card for over a hundred dollars more than they said they would I will never use this U-Haul again.

HARLEY K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mia C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teretha f.  |  Expérience générale 
Évaluation :
5

I’ve continued to be satisfied w the services UHaul extends out to me

TIMONIUM W.  |  Premières impressions 
Évaluation :
4

Try extending your access and office hours.

andre h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin T.  |  Premières impressions 
Évaluation :
5

Very nice and informed people there Owen and Chris are great. Thank you for making this experience stress free.

Andrew F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nindy H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda K.  |  Online Move In 
Évaluation :
4

The email did not tell us the location of the building that we had...the buildings are marked with letters and we did not have a letter in our email nor did the buildings have the locker #s that were available inside of that particular building. We had to go inside and wait to speak to someone..he was very helpful but we would not have been able to figure it out if the facility was not open for business. The gentleman that helped us was spectacular and went above and beyond to help us. The online portion needs updated for more clear information for the renters.

Carrie S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOVALLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
5

I dealt with Owen, the Manager. He went above and beyond to make sure my husband and I were comfortable with the entire process!

ALYSSA H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY G.  |  Expérience générale 
Évaluation :
4

Simple, fast and convenient. Staff was super helpful and courteous.

Mia C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamra h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C.  |  Premières impressions 
Évaluation :
4

We are very pleased with the facility and working with the staff at Bruns Lane. This was our second year with storing our camper and have reserved our third year.

gary w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J.  |  Expérience générale 
Évaluation :
5

The overall experience was excellent. Facility clean, grounds clean. Very easy 24 hr access. All interactions with personnel were good experiences. Everyone was pleasant, helpful and informed. There was one incident that was out of the control of the local mngmt that took a while to resolve but was eventually settled to our satisfaction and not something that negatively impacted our choice to use or highly recommend this facility. I'm only bringing this up so you know if there would be a problem it will be taken care of. We used this facility for possibly two years or close to it. If the need arises we will definitely use this business again.

Terry L.  |  Expérience générale 
Évaluation :
1

Access code didn't work even after checking in at the office. Email from U-Haul did not accurately describe the process for entering the building. Alarm goes off every time storage area is accessed, even when keycard is swiped and accepted and automatic sliding door opens. If I was not in such a hurry to move out, I would find another storage facility, even with the extra work that would entail.

James D.  |  Online Move In 
Évaluation :
5

When I first started moving-in to the storage unit the gentleman at the counter seemed confused and maybe new to the company. I called to inquire about my unit and was informed I did not have a unit. I called my mother who still lives in Springfield so she could get the situation straightened out. She called and spoke with the manager , Phillip, who was incredibly kind and empathetic to the situation. He fixed the problem immediately without a hitch! Thank you U-Haul on Bruns Lane and Phillip oh, you guys are the best!

Francesca P.  |  Premières impressions 
Évaluation :
5

We previously rented three different storage units with U-Haul, in the climate controlled part. They were always very clean and well lit, and we did not have one problem with bugs, mice, or anything. We used U-Boxes when we moved, which were a life saver! This is the latest unit we have rented, but we only needed it for a short time. We have been very happy with U-Haul and always recommend it to our friends.

Deborah T.  |  Expérience générale 
Évaluation :
5

They were there, ready and easy to deal with st a stressful time in my life!

Janice K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe M.  |  Premières impressions 
Évaluation :
5

Excellent storage facility. Very clean and no problem with rodents or insects. In the past we had three units, and just got one for my son to use while he is moving out of State. We also used U-Boxes when we moved last fall. Highly recommend and could not be happier with the prices and service!

Deborah T.  |  Premières impressions 
Évaluation :
3

The storage facility was well maintained, and the on site staff was great to work with. The billing was wrong almost the entire time we rented from Uhaul. most months they would fail to charge our credit card, then we would get locked out of our storage unit. That is my only complaint about the experience.

Sharon W.  |  Expérience générale 
Évaluation :
5

very clean, secure, facility

PHILIP M.  |  Premières impressions 
Évaluation :
4

Moving in was easy and the staff was helpful with questions. My only disappointment was that when signing up I was offered first month free and yet still charged. The facility itself was very clean and easy to use.

Adrianna B.  |  Online Move In 
Évaluation :
5

We used storage, trucks and U-boxes. We would highly recommend U-Haul to our friends.

Skipton T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin M.  |  Premières impressions 
Évaluation :
2

I was told I had a storage unit but after moving all-day went to put stuff in unit and was denied access.

Tina B.  |  Premières impressions 
Évaluation :
5

We will return in Spring!

Brian C.  |  Expérience générale 
Évaluation :
5

Appreciate the security of the area and the convenience of the restroom.

Douglas D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JARED R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toynoia B.  |  Premières impressions 
Évaluation :
5

I really appreciate the staff professional attitude towards customers.

Franklin E.  |  Expérience générale 
Évaluation :
4

The 2 boys there did not know what they were doing when we checked the trailer in but the next day the rep was great.

Chad C.  |  Premières impressions 
Évaluation :
5

Thanks guys

KRYSTAL H.  |  Premières impressions 
Évaluation :
4

The Bruns location needs more help desperately......the staff there were awesome but exhausted trying to keep up with demands. Owen keeps things running AND goes above and beyond at the same time. Please appreciate the people and their representation of the Springfield U-Haul location.

gina a.  |  Expérience générale 
Évaluation :
5

Very clean, nice facility. The promotion of a free month was attractive to us. Probably would have filled my garage otherwise. And we are likely to pay for an additional month or two. Owen was very helpful and pleasant to work with.

D W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna H.  |  Expérience générale 
Évaluation :
5

Had 2 storage units for 1,5 yrs to store belongings while looking for a condo to purchase. Staff was always helpful but sometimes very short handed. This is a VERY busy UHaul facility. Very secure and easily accessible.

linda l.  |  Expérience générale 
Évaluation :
5

This U-Haul was extremely helpful and could answer any of my questions. I was able to utilize their vehicle storage while I rented the 26' truck. Felt extremely confident that my left behind vehicle was secur.

Alfred H.  |  Expérience générale 
Évaluation :
2

During the pandemic I tried several times to reach someone at the location by phone and email but was unsuccessful. I was able to get ahold of U-Haul but not the direct location that held my storage and was told that I wouldn't be charged any extra fees due to the pandemic and me losing my job. I arrived to pay off my storage and was changed an extra $50 for a lien fee but I was told when I called that I wouldn't have to pay any extra fees and that my storage was never in lien that those messages were automatic. The general manager then gave me his card and said he gets all the emails directly and that I had to pay the fee. That frustrated me even more because I had emailed them several times with no response and I was charged for something I shouldn't have been charged for.

ALLENA L.  |  Expérience générale 
Évaluation :
5

The staff are amazing!! Very helpful!

Michael O.  |  Online Move In 
Évaluation :
5

This is the best location in town, with the most helpful and professional staff in the area

Travis W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tanya b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawna H.  |  Premières impressions 
Évaluation :
5

The GM was extremely helpful as I went in to the store several times for boxes and truck rental before my move. The staff member who was working in addition to the GM also helped with the rental unit procedures. I enjoyed working with them. The rental unit building was clean and I feel my items will be secure there.

Suzanne P.  |  Premières impressions 
Évaluation :
4

My experience at this location is still positive even after our RV was one of many to be damaged by a couple of idiots

keith g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigitte C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary W.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kim w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda j.  |  Expérience générale 
Évaluation :
3

I received text messages at 1 & 2 o”clock in the morning regarding a past due account that was not due as I had not used the storage facility but only a couple of weeks and continued to receive late notices by mail for weeks afterward.

gary C.  |  Expérience générale 
Évaluation :
5

I want to make sure Owen (don't remember his last name) is recognized for the excellent customer service he provides at this location/facility. He is friendly and p