Customer Reviews for U-Haul Moving & Storage at Buford Dr

6 358 évaluations

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Truck was old , back roll up was very hard to open. Wind whistled through drivers door. Horrible gas mileage.

Kenn S. 
Évaluation :
3

It wasn't so much the location as the truck. It was worn out , leaked, door wind sound way loud and charged 3 extra gallons and I brought it back with more than I used.

Kenn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lori M.  |  Premières impressions 
Évaluation :
5

Was able to drop and get out very quickly so nothing to improve on that.

cuevas G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy H. 
Évaluation :
3

The trailer needed lubrication.

Brennan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tad S. 
Évaluation :
2

The large storage unit I had was usually partially and sometimes fully blocked by trailers.

John B.  |  Expérience générale 
Évaluation :
2

Truck was dirty but i cleaned it before I returned it. Dirt i did not do. Also, tank was not 1/2 I disputed before I drove off and I had to dispute additional fuel charges after to prove tank was not 1/2 when I received. They had to go back to my check out pict

MARANDAA P. 
Évaluation :
5

No complaints. The 10 foot truck I rented was great.

WILLIAM P. 
Évaluation :
5

Staff was great and very friendly. They accommodated our changes and were very helpful. It is not the first time that we have used them and will definitely not be the last. Regards : South African Emporium Team

heila O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
5

Travis was very helpful I do wish that the uhaul organization would give military personnel a dis punt as Home Depot doea

Billy G.  |  Premières impressions 
Évaluation :
5

All employees were very knowledgeable and courteous

Billye G. 
Évaluation :
3

My only negative is the sharp and frequent price increases - just became too expensive

Perry D.  |  Expérience générale 
Évaluation :
2

Have the trucks ready that people request. I made a reservation for a 26' truck over a month before my move. Got a call the day before saying everything was good to go I can pick up my truck the next morning. I show up not only did they not have any 26' trucks to give me they had no moving truck a single at all. While trying to figure out what to do at the counter with the manger. My wife received a phone call from someone at Uhaul stating we were over an hour late so they gave our truck away. We showed up on time and spent over an hour at the counter that's why we were checked in. Luckily someone returned a 20' truck and we took it but also had to pay more money to rent a trailer to pull behind my wife's car since the truck was smaller and couldn't fit everything. We hired moving help through Uhaul which was amazing the guys were professional and did a great job but next move we will be renting a truck from a different company this will be our last experience with Uhaul.

Gregory R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miroslav V. 
Évaluation :
4

Assistant manager Lauren was very helpful and thorough when I picked up the tow dolly. I was in and out in just a few minutes. Drop off was fast and easy also!

Randy M. 
Évaluation :
5

The clerk met us outside, assisted in unhooking the trailer and made sure we had no issues with the equipment. This is what we expect when renting.

Charles G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

curtis M. 
Évaluation :
5

Great customer service. Quick and simple.

Hong Ngoc V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin B. 
Évaluation :
5

Great Job!

Jose B.  |  Expérience générale 
Évaluation :
4

Lauren and Team were fantastic in serving me.

Hiren T. 
Évaluation :
1

They charged me extra fees I did not expect!

Ramsey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Excellent rental experience, top shelf location

Harry H. 
Évaluation :
5

Nothing everything was smooth from pick up to drop off. Equipment was great and worked flawlessly.

christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Keep up the great work. Thank you.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
2

To be sure that you are careful when you are scheduled for the right vehicle to customer my experience with this equipment I was given the wrong truck and this truck had maintenance problem, so it was very dissatisfied And I did not realize this until I had made it to my destination and could not login the truck. I need to be refunded for the inconvenience this cost this vehicle had poor maintenance problem that should never have been rented out, so I was very dissatisfied with this experience

CLARICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
3

Reducing customer wait times. If you are busy and short staffed then look into your system for scheduled appointments snd inform customers about possible delays so they could reschedule or cancel

Brijesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARICE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R. 
Évaluation :
1

I was charged for a dolly that was never put in my truck. Spoke to the manager of the store where I picked up the truck and said just let them know when you drop it off we forgot to put it in there and I did any they would not take the charge for the dolly off

Christine E. 
Évaluation :
5

Lauren C was very nice to deal with. Service with a smile and pleasant. Great customer service!

GERALD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
4

No complaints.

Jerome R.  |  Expérience générale 
Évaluation :
5

My man Corey was so helpful with helping me lock in a rental vehicle for the day. He was very nice and informative as well. Give him a raise..kudos

Rodney C. 
Évaluation :
5

Great Experience.

Travis T. 
Évaluation :
4

Check the trailers for holes in the floor. A rivet was missing in the floor.

William M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan L. 
Évaluation :
5

Thanks Charles

Eric P. 
Évaluation :
1

Was charged for gas even though I brought it back with exactly the same amount it had. Also I was asked “around” how many miles I was going to use it for and I said 30. When I returned it I was charged the 30 miles even though I drove less than 30. Bunch of crooks at this location.

MIGUEL R. 
Évaluation :
4

They have too many rental trucks and sometimes park them in front of your storage building making it hard to access and get things in and out

Jeffrey A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
3

I was told that I was not allowed to drop off the 10ft truck that I used at another location, for some random reason unique to that day. I was given the option to get a much larger truck that I could drop off elsewhere, but that wouldn't have made sense with what we were picking up, and it would've been a waste of money. So I drove from Buford to Flowery Branch (north) to pick up most of the furniture to move, and then to Suwanee to pick up the rest, and then to the drop off point in Tucker (further south from the previous locations, off of 285). So instead of being able to drop off the truck at a facility in or near Tucker, I had to drive all the way back up to Buford. This added an extra (and unnecessary) 26 miles to my trip, costing me extra gas money for both the UHaul truck and for my own car that was following behind me, and costing me extra money for the miles driven! I have had good experiences with this UHaul location in the past, and I was just ready to be done with the day, so I wasn't too upset. Even so, from a company perspective, this lack of accommodation is not appreciated and is highly annoying. The entire truck rental ended up costing around $120 (much higher than the original estimate), and this is not including the gas that I had to put back into the tank once I was finished. Thankful for the use of the truck, because it made my tasks possible, but not happy about the lack of accommodation in dropping the truck off. Definitely an average experience at best.

aleaxander F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

breyanda m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M.  |  Expérience générale 
Évaluation :
3

The use age of the truck was ok but the way the truck rides was not good. I think it needs some work done. The truck was loud and didn't go very fast. Please upgrade. Thanks.

Sharon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill J. 
Évaluation :
2

Didn't check in my return until 18 hours later which resulted in me being charged another day

Micheal C. 
Évaluation :
3

Vehicle drove well. Doors were hard to close. You had to slam them. Driver side door would not unlock with the key. You had to enter through the passenger door.

Salvadore P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis B. 
Évaluation :
3

The return process was problematic. I rented a trailer and did an after hours return. I had to lift the trailer off the hitch without any mechanical help, there was no way i could get it off my car. I had to recruit other people doing a return to help remove the trailer.

Julia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

The staff was professional and accommodating. I would recommend this facility to anyone. Thank you so much

connie w.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marlon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anton B. 
Évaluation :
5

Mario did a great job and Travis has a great team.

Eric P. 
Évaluation :
5

treated with respect , great customer service, great staff highly recommend

EDWARD C. 
Évaluation :
5

Keep up the good work.

DEVAL P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ginger S. 
Évaluation :
5

Keep taking care of customers professional, and caring way for your customers

CLARICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chitua U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robbie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shan R. 
Évaluation :
4

The truck had a failing cat. It smelled like gas the entire time and sounded like shit. I had to use a swaybar as a prybar to close the lift gate. Time to retire that vehicle. Staff was friendly. But will not use this facility again due to the incredibly poor fleet maintenance

William P. 
Évaluation :
2

Staff was not aware I dropped the trailer off early even though I mentioned I probably would. They told me to drop it under the awning if I did and it would be taken care of next morning. Got a call the next day saying it was not returned when I had parked it right in front of the building. It was very hard to miss you had to walk by it to go inside and I parked it where it would be noticed. Then had to call the location back and was on hold for 20 minutes.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iliofaite F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

Staff was excellent!!

Andrea H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

andre J. 
Évaluation :
5

In and out good truck great service guys down there are on point

THOMAS K. 
Évaluation :
5

Travis and staff are coming together to make a solid solid team. Thanks Freddie, Donny, Corey, Charles, Steve and all.

Eric P. 
Évaluation :
5

Great customer service was provided

Keith M. 
Évaluation :
5

Been there before many times never failed me Thank you

Jean S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick L. 
Évaluation :
5

Great professionalism and service. Will definitely use same location for future needs.

PAM B. 
Évaluation :
5

Travis and Troy were extremely helpful despite being shorthanded that day. They ensured the work got done with quality and professionalism.

John R. 
Évaluation :
2

my rates increased 5 times in 1 year. That is unacceptable.

Juan R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sulianna N. 
Évaluation :
5

The staff was professional, friendly, and informative. I would highly recommend Uhaul storage to friends and family. It was a time consuming job made easier. Thanks, Uhaul and Travis Ledbetter for assisting us.

connie w.  |  Premières impressions 
Évaluation :
1

Our truck wasn't there, so I was basically told too bad. Come to find out talking to friends everyone said the same thing …that the trucks aren't available. I made a reservation two weeks in advance.

Danielle E. 
Évaluation :
4

Very professional store

Eguene L. 
Évaluation :
5

Keep up the good work!!!

Rob P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kegan B. 
Évaluation :
1

The cargo van was extremely nasty and smelled like cigarettes. When I told the attendant he said nothing as if this was normal he showed no concerned for me when I advised him that the van was nasty and needed to be cleaned. He didn't offer an apology or anything just looked at me. I defiantly will never use this location again

Tamika S. 
Évaluation :
1

Necesito que me llamen , hablo español el Día 18 de diciembre rente un camión y el mismo tenía un ruido horrible en el escape y fui a devolverlo, al devolverlo me hicieron hacer nuevamente otro pago y me indicaron que en tres dias me realizarían el reverso del primer cobro, nunca se me regreso puse disputa al banco el mismo me tornó el dinero y ahora uhol reversa el. Monto , , el banco descuenta el monto abonado en la Disputa y vuelve a realizar otro cobro , auxilio que mal servicio presta adicionalmente me llamaron para preguntarme donde había entregado el Camión arrendado, necesito que alguien de atención al cliente me llame de inmediato, o voy a proceder legalmente en contra de usteades

Solsiire M. 
Évaluation :
5

You guys are awesome!

FAITH G. 
Évaluation :
5

Speedy professional hitch installation.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris B. 
Évaluation :
5

Fix the lights

Stewart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily B. 
Évaluation :
4

Uhaul customer service number representative was very professional. Representative was efficient and effective. Representative Saved the Move!!!

Conway G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney F.  |  Expérience générale 
Évaluation :
5

With life untimely things happen. I was 2xtimes charged for unit that I never used. A gentleman Named Donny when I called he helped me His customer service was the best . He looked in and made it better.. Problem solver. Listens well and Resolved ….Loren was amazing. So you have. a Great Team and clean property  Thank you for making it better for me.. Great Team

Shenna L.  |  Expérience générale 
Évaluation :
5

I'm old woman and they wereVERY helpful and fast when I had to use them. I would gladly recommend them to all my friends.

Linda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ina L.  |  Premières impressions 
Évaluation :
5

From my 1st encounter to my last encounter every staff member was professional and friendly. I definitely will let my friends and family to choose this Uhaul location

Tamikia J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman M.  |  Expérience générale 
Évaluation :
5

Travis Ledbetter is an excellent CS Representative. He was able to fulfill my request quickly and to my complete satisfaction. Very satisfied with U Haul.

SAMANTHA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY L.  |  Expérience générale 
Évaluation :
2

Have had ongoing water leak problems since the beginning. I moved contents inside to avoid leaks and a leak would occur elsewhere after your staff would attempt repairs. It has ruined many an item. I have had no choice over the years to keep renting the unit as I've had problems restabilizing after divorce and recently with COVID and major heart surgery. AND NOW Y'ALL ARE JACKING UP THE PRICE WELL BEYOND INFLATIONARY RATES AND TAKING ADVANTAGE OF THE GROWTH OF THE RESIDENTIAL INSTABILITY OF RECENT TIMES AS WELL AS OTHER SOCIETAL SHIFTS. (I'm sure your stockholders are well pleased with increased earnings!) I had to retire well before I planned due to health and now on fixed income. I am for now living in a personal care home since my 2 1/2 month heart surgery plus complications stay in the hospital. My long history of continued renting of the unit was never planned this long and except for family mementos, pictures and minor heirlooms, the contents are probably not worth the rent paid over these many years.

HANSON T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANDELLE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bisoondat M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

amy w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregg W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

darryl L.  |  Expérience générale 
Évaluation :
1

Only one staff member was helpful, raul

terrell g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiran S.  |  Expérience générale 
Évaluation :
4

Servicio rapido y oportuno. Muchas gracias.

JHONN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen S.  |  Online Move In 
Évaluation :
1

Units are old and hs way too much debris and dirt and leaves from the outside all of my stuff was ruined

Pamela W.  |  Expérience générale 
Évaluation :
2

Upon arriving I was greeted well but my experience quickly began to trickle downhill from there. I was already frustrated with Uhaul because a previous location that I had made reservations with informed me that they did not have any available units to which I would spend the next 25 minutes on the phone with a customer service representative trying to locate a Uhaul self storage and equipment return location. I had never been to a Uhaul self-service storage facility before and the initial representative was anything but helpful. He did his best but when I informed him that I had a reservation for a storage unit he looked at me like I had lost my mind! He didn't even ask for my reservation number. I had never done anything like this before so his responses to me seemed to come off as very uncourteous, unprofessional, and just plain lazy. He hadn't even started listening to my own needs fully before he started helping another guest! I was appaled! My needs were not being met and my frustrations continued to mount. Then when we were finally making headway I was told that I was going to be charged for my unit, to which I had issues because when I had made my reservations online I was guaranteed one month of free storage for a 5x5 unit at $69 per month at Oakwood. So at that point that was already three strikes for Uhaul. I was livid! Shortly thereafter another CSR came to assist to try provide me with some greater assistance. I wanted this location to honor my original agreement that I made with Uhaul when I made the reservation the week prior and it just seemed like it wasn't going to happen. Initially, the lady that had begun assisting me wasn't making mich better progress, and finally after a few minutes of actually listening to me she got on the phone to begin providing me with some reprieve. Finally, after about 30 minutes, a resolution came, and I was my original agreement was honored. While in the end my needs were met and the last lady that helped me finally got me taken care of, I shouldn't have had to go through all of those frustrations, not just once, but three times, and after a period of about 30 minutes, before my needs were finally met, it should have only taken 5, maybe 10 minutes, tops! I am not impressed with the level of professionalism and quality of associates that are employed at this location and would encourage the manager to consider hiring much more professional and courteous people that actually take the time to listen to customers instead of being lazy in getting customers taken care of. Had it not been for the last CSR taking care of me I would have rated only one star. I would hope that in the future that these kinds of situations can be avoided so other guests do not experience the same level of frustration as I have.

Dennis B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gayle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C.  |  Expérience générale 
Évaluation :
3

I paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.

HENRY J.  |  Expérience générale 
Évaluation :
5

Everything is good.

mansu l.  |  Premières impressions 
Évaluation :
5

They are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!

Brigitte S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula L.  |  Expérience générale 
Évaluation :
4

My lock wasn't in the unit. Since it was late I had to go buy one.

Karen P.  |  Online Move In 
Évaluation :
5

First, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300

Stephen P.  |  Expérience générale 
Évaluation :
5

Danielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.

Shamika T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karina Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard h.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!

Krista K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R Scott L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
2

1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.

KALA D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YAN C.  |  Expérience générale 
Évaluation :
5

I can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!

jeremy w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A.  |  Online Move In 
Évaluation :
5

Danielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!

Donald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrico L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael R.  |  Expérience générale 
Évaluation :
4

The unit has rodent problem, couldn't help with hand truck. Need a smaller unit.

Ismael R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bart W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL F.  |  Expérience générale 
Évaluation :
5

Very easy all the way around.

ben m.  |  Expérience générale 
Évaluation :
1

My items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.

Mica C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawnzay J.  |  Expérience générale 
Évaluation :
1

I am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????

Maria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela k.  |  Premières impressions 
Évaluation :
5

Thought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.

Diana L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uras A.  |  Expérience générale 
Évaluation :
1

There was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Merci.

JAMES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C.  |  Premières impressions 
Évaluation :
1

Withing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!

Angel T.  |  Expérience générale 
Évaluation :
5

Danielle was very patient and helpful. She runs a very professional establishment.

Cory G.  |  Premières impressions 
Évaluation :
4

There was a death cockroach in the storage

LUPITADEL SOCORR C.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.

ken M.  |  Expérience générale 
Évaluation :
5

Danielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.

Randall M.  |  Premières impressions 
Évaluation :
5

Me gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.

Angel T.  |  Premières impressions 
Évaluation :
2

Worst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time

Kayla M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshey A.  |  Premières impressions 
Évaluation :
5

Thank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.

MONA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lemoine j.  |  Expérience générale 
Évaluation :
4

The store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.

Ralph M.  |  Expérience générale 
Évaluation :
5

Danielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.

Neil P.  |  Premières impressions 
Évaluation :
5

Everything thing was convenient an staff was very friendly and helpful

Ronald M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
2

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Maria L.  |  Premières impressions 
Évaluation :
1

Was told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF

Brody M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Joyce W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongkyu P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W.  |  Expérience générale 
Évaluation :
5

excellent service from all the staff involved!!

Bobby scott M.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

bernard l.  |  Expérience générale 
Évaluation :
1

I complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

SAUNDRINA J.  |  Expérience générale 
Évaluation :
1

Staff members are not on one accord with each other misinforming clients.

Gilbert T.  |  Expérience générale 
Évaluation :
4

Better face to face. They rarely answer the phone.

Jeremy E.  |  Premières impressions 
Évaluation :
2

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

They were outstanding to work with and helpful at every turn!!!!

Michael P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

David W.  |  Premières impressions 
Évaluation :
5

They really came through when we needed them

Kenarles P.  |  Premières impressions 
Évaluation :
1

It didn't have a Jack or tire tool In it at all

Cameron H.  |  Premières impressions 
Évaluation :
5

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Ashley T.  |  Expérience générale 
Évaluation :
5

They were fair in helping me out when I came to them. Very kind staff.

abbigail g.  |  Expérience générale 
Évaluation :
1

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

ERIKA L.  |  Expérience générale 
Évaluation :
5

Great service in a great storage facility. Very secure.

caleb h.  |  Expérience générale 
Évaluation :
2

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

justin l.  |  Expérience générale 
Évaluation :
4

Quick and easy move out

Sara E.  |  Expérience générale 
Évaluation :
4

Nice work

toni h.  |  Premières impressions 
Évaluation :
5

Hours convenient

William L.  |  Expérience générale 
Évaluation :
5

Perfect

Taushia W.  |  Premières impressions 
Évaluation :
5

Great service

Michael P.  |  Premières impressions 
Évaluation :
1

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Barbara E.  |  Expérience générale 
Évaluation :
5

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

calvin s.  |  Expérience générale 
Évaluation :
5

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Tashawna C.  |  Premièr