My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

I complained about a lizard being in my storage she told me just be lucky it wasn’t a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don’t need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

Staff members are not on one accord with each other misinforming clients.

Better face to face. They rarely answer the phone.

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

They were outstanding to work with and helpful at every turn!!!!

Great customer service.

They really came through when we needed them

It didn't have a Jack or tire tool In it at all

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

They were fair in helping me out when I came to them. Very kind staff.

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

Great service in a great storage facility. Very secure.

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

Quick and easy move out

Nice work

Hours convenient

Perfect

Great service

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

Good job