Customer Reviews for U-Haul Moving & Storage at Buford Dr

4910 évaluations

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nice

CESAR L. 
Évaluation :
1

Despite the rental agent checking the trailer tail lights and saying they were working, they did not. However, didn't find it out until 5:30 AM on moving day. Due to moving deadline constraints and multiple moving parts we could not wait for the store to open to get a replacement trailer (if they had one). So, had to buy a magnetic replacement taillight set and make it work (which it didn't and was a TOTAL waste of money). The whole situation made the stress of moving even worse. I will go out of my way to avoid this uhaul location in the future and tell my friends to do the same. Also, rental agent didn't wear a mask at all despite a sign on the door asking people to wear a mask. HORRIBLE experience all the way around.

DAWN T. 
Évaluation :
5

The manager, staff and equipment are always spot on. I have used this favility for over 20 + years! Je les recommande fortement!

JEFFRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDGAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
1

Don't waste anyone's time like this. It caused me to have to pay more people and completely spend over the budget. I think because of this HUGE mistake UHAL made... it should be FREE and my money should be returned...

TOMIKA W. 
Évaluation :
5

Best rates!

Sergei C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT D. 
Évaluation :
1

My reservation was scheduled for 9:00am. I arrived about 10 minutes early. The employees arrived at 9:00am entered only the lock the door behind themselves. If you give someone a reservation for 9am they don't expect to wait for tardy employees to open the place. I received a call the following day from U-Haul asking me if I was going to return the truck. I informed them that the truck was returned the same day. To top off the experience, I was billed improperly and was emailed someone else's receipt. Never again.

KERRI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE K. 
Évaluation :
5

Customer service was totally awesome he was very helpful to get what I need .

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben M. 
Évaluation :
3

They really need to work on their customer service. The don't speak when you enter the store, the manager is rude and quite unpleasant to work with.

MARQUITA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
1

The staff is poorly trained, unmotivated, some are unprofessional and inconsiderate. Also, most of the trucks are filthy and poorly maintained, the last vehicle that I rented, had globs of mud covering the entire rear of the truck. The facility has no high-pressure hose to wash down the vehicles.

RONALD G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leigh E. 
Évaluation :
5

Merci

Anthony T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Danielle and crew know what to do. That's true. I rent from them, and so should you.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
3

There was no dolly available when I picked up the Van. I really needed it. Also, I didn't really understand the estimate. The estimate with the dolly was 37 $and my actual total without the dolly was65 $.

GISELLE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vistoria S. 
Évaluation :
1

The front clerk and another employee told me to bypass the odometer digital check in because they did not want to correct it manually. The odometer was off by over a hundred miles. When returning, i could not check in online because the mileage was wrong. I contacted 24/7 care to notate the account that I called to correct and document the incident. I wake up this morning to a receipt for those miles that were incorrect after being told by customer service the location will see her memo and that nothing else is required from me. When I drive to the store to correct , I'm told "people who checked it in are new" and that the manager will call to correct later. Now I'm out of 300 $until the manager refunds and that could take days to reimburse. For this to occur after contacting several points of hierarchy as instructed should be avoided by making employee redo the contract instead of using habits to bypass that cost me hundreds of dollars

WHITNEY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
1

They didn't have the dolly that I had reserved. The employees were rude and not professional. I would not recommend this location to anyone.

Delrika C. 
Évaluation :
3

The mileage rate of 1,00 $ a mile is way too high will not rent from U-Haul again budget is much more reasonable!

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiho K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN K. 
Évaluation :
5

Excellent customer service! Definitely will rent from this location again.

LORI N. 
Évaluation :
1

You can have the specifically reserved truck ready at the appointed pick-up time; not offer to "upgrade" to a larger (more difficult to drive, more gas-guzzling) truck; empathize with the customer's concerns and offer an apology instead of being rude and self-righteous; make sure the exact agreed-upon return location is confirmed, instead of saying you can't offer that location, but the customer can call the 800 number and ask for it (again). There seems to be a huge disconnect between corporate marketing (pick the size truck you need, and the location you need to pick it up from) and the local stores, who tell you they don't have the truck you requested, but you can get the "upgrade" (again, too large, using more gas) at a different, very inconvenient, location. It made me think I was working with U-Hell. On the positive side, the truck itself handled well, had good visibility, and didn't have any mechanical problems on my lengthy (1150 mile) trip.

SUE W. 
Évaluation :
5

Danielle did a fantastic job of making our rental work. I had a reservation for a one way trip but they accidentally let the one way truck get rented. So, Danielle was able to make another truck work for my reservation. She was very professional and you can tell she is a very hard working manager. Great Team at Buford, Ga U-Haul!!

DAVID C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VEARLYNN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
2

I have been charged 3 separate times for a 12 hour rental. When I called and spoke to the manager, she told me she would refund the additional charges. Instead of processing a refund, she ended up doing another charge. Will not be back to this location. Very unprofessional

LAUREN T. 
Évaluation :
5

Buford location the staff were very organized and professional. Definitely wil use in the future.

CHRISTOPHER R. 
Évaluation :
2

Had an 8am confirmed reservation. Location opened at 9. The people as they showed up showed no concern for how this messed up my plans. Told them I had an 8am res as they entered the store at 8:45am and they told that was not there problem. I did all my reservation on line to save time but when I got in to the counter I had to provide all the info all over again. Wasted more time.

CHRISTOPHER S. 
Évaluation :
2

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Maria L.  |  Premières impressions 
Évaluation :
5

The guy was the best

BENJAMIN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK F. 
Évaluation :
5

Lamando helped me with the rental of a 26 foot truck and hand cart. Was kind enough to put the cart in the truck for me and pulled the truck up for me ready to just go. Excellent customer service

LORI K. 
Évaluation :
2

I would recommend that the person who checked me out learn some basic manners. A “thank you”, “please” using “sir” would have been a nice touch. He essentially barked at me when I attempted to unhitch the trailer. I believe his name was Jahme (Buford location). Next time I'm going to just use a different location. He refused to give me his first name so I found it from another employee . Not the best. Maybe he was having a bad day. You can confirm his name as he was the one who checked me out from the back.

PAUL S. 
Évaluation :
5

I left my mother in law gift inside the van today when I left the van. She got promoted for her good police work so I wish I can get it back tomorrow at that location. Its next to the driver seat on the floor. Ill will call them tomorrow when they open at 9am so hopefully it is still there. If not i will try to ask my mother in law for her help. And over all experience it was ok. The mileage on the car was little over and the paper it was lower than the cars mileage meter.

HEE C. 
Évaluation :
5

Everything was fast and easy!

ERWIN H. 
Évaluation :
2

Was told that only one day would be charged at drop off and was charged for two days.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYL T. 
Évaluation :
1

Better customer service!

JOYESHA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DANIEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OYEYINKA O. 
Évaluation :
3

Some of the staff was rude. All windows were dirty a strong chemical smell inside the truck. Please clean windows

LATRICIA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONG J. 
Évaluation :
5

Danelle was wonderful - professional, detailed, knowledgeable- covered all questions . A GREAT EXPERIENCE.

RICHARD H. 
Évaluation :
1

Was told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF

Brody M.  |  Expérience générale 
Évaluation :
5

No problems what so ever

SCOTT ALLAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

Very personal people at every position. Very efficient and friendly.

Thom P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VEARLYNN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARISH K. 
Évaluation :
4

Service was quick and the personnel was pleasant

Gregory H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MYRANDA C. 
Évaluation :
2

Not the location that was the problem. It was that they could not give me a drop off location in the Gulf Shores, AL area. They said "just call the 800 number when you get in the area tomorrow." I did that and was on the phone 1 hour with no answer. I did the same thing the next day and no answer. Finally the third day, I spent all the time driving to Gulf Shores trying to reach someone and no answer. I cannot understand why your company is interested in my feed back but they would not provide someone to speak to me to give me the location to bring the trailer back. After I went to a location in Gulf Shores, I was told to go to the office in front of Home Depot in Foley. When I got there, they said they always tell people that because they are trying to close down. Finally, after all this, I got an email that showed the location that I took it to but there was no one there. The trailer was great but the service was awful! Bob McFarland bob@mcfarlandproperty.com 770 845-5355

Robert M. 
Évaluation :
1

Did not connect trailer to vehicle properly and trailer came loose from vehicle within one mile from U-Haul. Resulting in trailer hitting back of my vehicle causing damage to my vehicle.

DALE S. 
Évaluation :
1

One of the worst Uhaul locations I ever seen.Staff are disrespectful and rude.

XU Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andre M. 
Évaluation :
5

The location is close to major highway which makes your commute time faster than usual. The representatives are great as well.

JOKOTADE F. 
Évaluation :
5

Rien

PATRICIA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE P. 
Évaluation :
5

Kind folks! So easy to do business with!

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
3

I did not think the employees are friendly, no smiles at all. The Guy who I was told to hand my key to once I returned the truck was very dismissive. He was engrossed in a conversation with another employee that had nothing to do with business and made me feel like I was interrupting. VERY RUDE. And very short in his explanation in next steps. He really needs to be spoken to.

YOLANDA S. 
Évaluation :
5

Very good

German R. 
Évaluation :
5

Staff was awesome

RICHARD P. 
Évaluation :
1

This truck drive like it need a alignment shaking and ride bad waiting on road side assistance and never came

GARICA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY B. 
Évaluation :
3

The Van I rented was unsafe to drive. The steering was unstable and the van was brand new. It only had 148 mile on it, but it was very unsafe to drive.

DONNA G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Amy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Great staff, reliable equipment and easy to work with.

JOSHUA R. 
Évaluation :
5

Zelek was very professional and courteous. He took care of all my Uhaul needs with a smile on his face.

ALMESHIA T. 
Évaluation :
5

Not a thing

Rufus S. 
Évaluation :
2

The Uhaul app was not working properly correctly so everyone was having to check out at the counter. There were only 2 employees there so I waited 30 minutes to check out. When I brought the truck back and parked in the return area where they are cleaned I got out with two empty water bottles and went to throw them in the trash. The worker cleaning the trucks rudely said to me that that was his trash can and I would have to go to the big dumpster on the side of the building to throw the two water bottles away.

GEORGE B. 
Évaluation :
5

Couldn't have been better. Easy, quick return. Friendly employee. Excellent experience!

RODNEY P. 
Évaluation :
5

The self check out was convenient. The truck was a huge help with my move.

Kyal S. 
Évaluation :
5

Terrance is great!!

Thomas Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN J. 
Évaluation :
5

The manager was fantastic. She actually hooked up the trailer. We could tell she cares.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL P. 
Évaluation :
1

If there was a zero star option that is what they deserve. BEWARE when renting a trailer from them. They DO NOT properly & tighten the trailers as this is what happened to us. We we were loading the trailer the trailer came off the hitch and went straight into the tailgate cause a deep gash and dent. After filing a claim with U-Haul they denied the claim and denied any responsibility. It is clear negligent when we moved the trailer from the tailgate back onto the hitch it was loose and had to tighten the connection. The U-Haul representative NEVER pulled on the trailer as I have seen in other rental instances to make sure it was on the ball tight. I WOULD NEVER DO BUSINESS with this location or U-Haul again!

KWOK W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MIGUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL P. 
Évaluation :
5

Nothing that I can think of. Everything was great.

BRENT J. 
Évaluation :
5

I've used the return truck feature before, but this time it did not work. Might want to get the bugs out of it. Spent 20 minutes having to re log in and re enter info and photos just to be kicked out of the site and waste time. Not fun.

Alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Joyce W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongkyu P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W.  |  Expérience générale 
Évaluation :
5

excellent service from all the staff involved!!

Bobby scott M.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

bernard l.  |  Expérience générale 
Évaluation :
1

I complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

SAUNDRINA J.  |  Expérience générale 
Évaluation :
1

Staff members are not on one accord with each other misinforming clients.

Gilbert T.  |  Expérience générale 
Évaluation :
4

Better face to face. They rarely answer the phone.

Jeremy E.  |  Premières impressions 
Évaluation :
2

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

They were outstanding to work with and helpful at every turn!!!!

Michael P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

David W.  |  Premières impressions 
Évaluation :
5

They really came through when we needed them

Kenarles P.  |  Premières impressions 
Évaluation :
1

It didn't have a Jack or tire tool In it at all

Cameron H.  |  Premières impressions 
Évaluation :
5

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Ashley T.  |  Expérience générale 
Évaluation :
5

They were fair in helping me out when I came to them. Very kind staff.

abbigail g.  |  Expérience générale 
Évaluation :
1

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

ERIKA L.  |  Expérience générale 
Évaluation :
5

Great service in a great storage facility. Very secure.

caleb h.  |  Expérience générale 
Évaluation :
2

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

justin l.  |  Expérience générale 
Évaluation :
4

Quick and easy move out

Sara E.  |  Expérience générale 
Évaluation :
4

Nice work

toni h.  |  Premières impressions 
Évaluation :
5

Hours convenient

William L.  |  Expérience générale 
Évaluation :
5

Perfect

Taushia W.  |  Premières impressions 
Évaluation :
5

Great service

Michael P.  |  Premières impressions 
Évaluation :
1

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Barbara E.  |  Expérience générale 
Évaluation :
5

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

calvin s.  |  Expérience générale 
Évaluation :
5

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Tashawna C.  |  Premières impressions 
Évaluation :
5

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

calvin s.  |  Premières impressions 
Évaluation :
5

Good job

cathy M.  |  Réservation 
Évaluation :
1

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

andrea e.  |  Expérience générale 
Évaluation :
5

Thanks so much for all your help!

Kenzie C.  |  Réservation 
Évaluation :
5

Best location I have ever gone too.

robert b.  |  Expérience générale 
Évaluation :
3

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

Lisa C.  |  Expérience générale 
Évaluation :
1

you all stink you cut locks and anything of value is gone.

andrea e.  |  Réservation 
Évaluation :
5

Highly recommend. Good location right off interstate.

robert k.  |  Expérience générale 
Évaluation :
5

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Ronald D.  |  Réservation 
Évaluation :
5

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

Ellious C.  |  Réservation 
Évaluation :
3

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

Lisa C.  |  Expérience générale 
Évaluation :
1

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Kaitlin B.  |  Expérience générale 
Évaluation :
5

Great staff!

carolyn d.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.

Brianna F.  |  Expérience générale 
Évaluation :
3

Dave was a very nice man and fair

GWENDOLYN J.  |  Expérience générale 
Non reviews have been submitted for this location.

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