Customer Reviews for U-Haul Moving & Storage at Buford Dr

5 957 évaluations

3804 Buford Dr   Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

(770) 932-0923

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 932-0923

3804 Buford Dr
Buford, GA 30519
(Next to I-985 North Bound exit 4 ramp in the old Mountain Express and Exxon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer service!!

Lewis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri F. 
Évaluation :
5

We will miss Danielle. I hope Travis or Jahme or Raul get promoted.

Eric P. 
Évaluation :
4

Servicio rapido y oportuno. Muchas gracias.

JHONN M.  |  Premières impressions 
Évaluation :
3

Charge me extremely high by U-Haul's own mistakes!

Yang W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerone B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilshad D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jessica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher D. 
Évaluation :
3

The truck was dirty an the ac don't work

Jorge V. 
Évaluation :
1

Don't give us a truck that does not drive well. We brought back in 5 minutes due to it shaking,and you gave us another one and you said just brink back full on new one and you never changed the paperwork and when we brought it back Sunday full of gas you charged us $89,25 for gas plus you are billing us a extra $75,4 and we don't know why cause we don't have a receipt for that either. Plus you don't have to be rude and tell us you can't find us in the system. You are scamming people. I would not recommend this location at all because this dude is very rude and inconsiderate technically called us a liar.

Chekasha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nigel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
1

I live in oregon and did not rent a vehicle. Uhaul either rented it to wrong customer or person who rented equipment stole my identity.

Vertin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony A. 
Évaluation :
5

I didn't get my electronic receipt via email

CRAIG D. 
Évaluation :
3

Charged for a hand dolly that I did not use. Third time at this location. Won't be back!

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ameya D. 
Évaluation :
5

It's August and the vehicle I rented had no air conditioning. You could have aced the experience but no.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmen S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard S. 
Évaluation :
2

Have the truck there. An ready to go when the customers get there.

jomael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

Do better maintenance on vehicle

Ahkeel L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

stephen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert A. 
Évaluation :
2

Please be kinder to your guests Thank you anyway

jong J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
2

The environment was very tense when I picked up the trailer and dropped it off. The location is very busy and 6 of the seven employees were unhappy. It was reflecting in the customer service

Hannah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cordelia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
3

I had reserved at a location 9,5 close but was not able to be guaranteed for a 26' truck and had to be moved to this location. Inconvenient.

daniel Y. 
Évaluation :
5

this is how a customer should be treated. Great staff. I have and will continue to use this location anytime i need an UHAUL

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
5

Have sufficient furniture pads/blankets as per online order. Attendant was very helpful and accommodating, just not enough pads/blankets to go around.

Everett H. 
Évaluation :
5

Cracked windshield and torn liner need to be replaced

Jennifer W. 
Évaluation :
1

Side mirror was broken at the time i rent it. and they knew it was broken and still want me to pay for it. Also i was late one hour and they charged me one extra day cost which is $120. This is very disappointing.

Sam P. 
Évaluation :
4

Computer was down but staff kept working to get the customers in and out. Thanks

Ronnie S. 
Évaluation :
3

Super busy. Staff wasn't trained on how to use self checkout/24 hour service. Manager is very nice but overwhelmed due to volume of customers.

Kevin R. 
Évaluation :
1

Truck was leaking and didn't get to keep it for 24 hrs!! But still charged the full price

Kenneth A. 
Évaluation :
5

The agents went above and beyond to ensure I had a great experience. From pickup to drop off. The billing process was also very simple and easy to understand.

Robertha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermaine G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jermaine S. 
Évaluation :
5

I made sure to put the dolly back in the most inconvenient spot

Noah K. 
Évaluation :
5

Excellent service. Thank you

Anthony O. 
Évaluation :
5

The girl helping us was awesome, very helpful. Parking is a little tight at this location.

Rick M. 
Évaluation :
5

The lock box for key drop off is broke.

Brenda R. 
Évaluation :
1

The woman at the front desk is awesome. The men working in the will prevent me from ever returning due to their rude behavior and disgustingly terrible people skills. I cannot believe employees are allowed to display such bad social skills. Parking is non-existent, but do not ask where to park if you expect any type of normal answer. Also, stay away from the rude employee with the leaf blower as he will deliberately blow dust on you. What a mess!

Martin H. 
Évaluation :
1

Units are old and hs way too much debris and dirt and leaves from the outside all of my stuff was ruined

Pamela W.  |  Expérience générale 
Évaluation :
1

Vehicle was filthy and filled with dog hair. Radio was inoperable. We returned it the same night after I had asthma attack due to dog hair in vehicle.

Jan S. 
Évaluation :
3

It was ok. Little confusing at first but it was ok.

Chirag P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
1

I rented a moving van and drove it precisely 12 miles... upon returning the van they wanted to charge me $18 dollars for 1/8 of a tank of fuel... I have a picture of the truck with 1/2 tank of fuel when I rented it and they claim it was at 5/8 of a tank... so the discrepancy ended up costing me 3-gallons of fuel for 12-miles of travel... how does this add up? Are you tellin me a Chevy Cargo Van takes 3-gallons of fuel to move 12-miles? Then I went to purchase a TV Moving Box, clearly marked at $13,95 on this box as the sales price... at the point of purchase, they wanted to charge me $18 for the box... When I pointed it out to the associate, she claimed there had been a price increase and that the new price was much higher. Watch your wallet at this location... they will get you $18 dollars at a time...

Emmanuel R. 
Évaluation :
1

Everything! Don't send your customers out in poor working trucks !

jasmine R. 
Évaluation :
1

You can have friendly employees and A/C in your trucks

ilhami G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED Z. 
Évaluation :
5

Great customer service. Very friendly.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
4

The person who gets me in the store was extremely rude, he said he was trying to cool down from wiring a vehicle. I tried to make light, when he asked if he gave me the impression that he was upset, I said yes, but his attitude didn't change. He had me repeat what i was there for, and told me that i signed up for mobile check in, but i had no idea what that meant, so it took me 20 minutes to figure it out in 90° degree hear...Also I was charged over $100 for a $20 cargo van... the tire pressure light was on when I got in.

Robin T. 
Évaluation :
2

The truck cabin was clean. The truck storage had glass, bullet cases and broken glass. Additionally there was slick floor from previous user. Maybe oil. My men had to clean the truck and were not offered any discount or cleaning supplies at uhaul location

Jay P. 
Évaluation :
5

Nice job guys!

Ronnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

A plus

Dean C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
2

The female owner helpful, but the male who was outside receiving incoming equipment was absolutely awful. We brought back a moving van and a separate trailer that was attached to my vehicle. He never acknowledged me and began checking in the truck. After a few minutes and when he was done checking in the truck, I asked him where he would like me to drop the trailer. He began to walk away from, still never acknowledging me, and after I asked again he turns over his shoulder and very rudely says “You gonna have to wait!” I let it go at first. He walked back to the truck and I tried to politely explain that the 2 pieces of equipment were together and that I was the customer that needed both checked in. He again rudely stated I am gonna have to wait. I explained that he was going to stop being rude to me, and that I was only trying to help him. I later found out that he had went inside and was also rude to my wife, aggressively asking for the keys to the moving van. I've moved a lot over the years and Uhaul is always who we use and we have never experienced anything like this before. So good company overall, but an employee who needs to be coached on customer service and if he can't improve, then he needs to find a non-customer service job.

Andy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
5

You saved me! My movers truck broke down right as I had to clean out my storage unit. Your wonderful staff helped secure a trunk and resolve my issue! Thank you so much. The staff were all just awesome in everything they assisted with! Best Service ever!

tamara J. 
Évaluation :
1

Customer service was terrible, they overcharged me for gas . I bought the truck back with more than what I left with. Liars Liars Liars Liars Liars Liars Liars Liars. I will never use UHaul ever again.

John T. 
Évaluation :
1

Ball hitch cover was remove from my truck and lost. Left a message no reply

Andrea B. 
Évaluation :
3

The AC in the truck didn't work. When arriving back to the location the staff was rude and not accommodating.

Chase C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest F. 
Évaluation :
1

I reserved a pickup and was told there were non available when I got there despite being able to reserve one. I was then put in a 10 foot box truck that was somehow not large enough to accommodate a reasonably sized driver (6'2) resulting in a very uncomfortable trip. The AC also didn't work in the truck and I live in Georgia using this vehicle in July. After nearly having a heat stroke driving the vehicle, I finally returned it after my 2 hour, 39 mile round trip, to a $70 bill and a an employee that refused to do check in because they closed in 10 minutes. This location was horrible and the equipment was furthermore not in quality shape. Je leur donnerais 0 étoiles, si je le pouvais.

Riley C. 
Évaluation :
3

Truck had the low tire pressure light on. No air conditioning with the outside temp of 96 degrees and leaked oil in my clients driveway. Low oil pressure too. If you can't maintain your trucks, don't rent them out!

Stephanie R. 
Évaluation :
3

I had a pickup appointment at 8am. I got there to pick it up and had a truck number I was looking for and everything. I had to wait until 9am when they opened to pick it up because at the last minute they changed the reservation and removed the truck number and made me wait to pickup when they opened an hour later, with no reasoning as to why they changed my reservation. It was very frustrating and pushed my move back.

Alexis B. 
Évaluation :
5

Rien

Daniel G. 
Évaluation :
1

The car carrier rented should not have been rented with the worn tires to carry my car for 2500 miles. All the tires should have been replaced. One of the tires blew out in transit. The drop down fender chain did not allow the fender to drop down far enough to comfortably get into the car. The chain was hooked incorrectly.

Earl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerson G. 
Évaluation :
5

Aucun

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
4

The Entrance to the Counter area seems cluttered. Seems like entering into a Maze before getting to the service reps. Otherwise it was a pretty good experience, and Customer Service was excellent. Vehicle was great 

Bridget C. 
Évaluation :
5

I absolutely loved my rep. She was so friendly and everything went so smoothly!! She was amazing with my 4 year old while I was signing for the trailer. I'm so bad at spelling but I think her name was Hyaat. I ended up getting her again when I pulled up to drop off. We chatted for a minute and went about our days. I'm moving in a few months and I will definitely look here first!!

Lacey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chenpeng W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen E. 
Évaluation :
4

I did self online return so most of them not applicable for me.

Narendar B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bliss C. 
Évaluation :
2

Upon arriving I was greeted well but my experience quickly began to trickle downhill from there. I was already frustrated with Uhaul because a previous location that I had made reservations with informed me that they did not have any available units to which I would spend the next 25 minutes on the phone with a customer service representative trying to locate a Uhaul self storage and equipment return location. I had never been to a Uhaul self-service storage facility before and the initial representative was anything but helpful. He did his best but when I informed him that I had a reservation for a storage unit he looked at me like I had lost my mind! He didn't even ask for my reservation number. I had never done anything like this before so his responses to me seemed to come off as very uncourteous, unprofessional, and just plain lazy. He hadn't even started listening to my own needs fully before he started helping another guest! I was appaled! My needs were not being met and my frustrations continued to mount. Then when we were finally making headway I was told that I was going to be charged for my unit, to which I had issues because when I had made my reservations online I was guaranteed one month of free storage for a 5x5 unit at $69 per month at Oakwood. So at that point that was already three strikes for Uhaul. I was livid! Shortly thereafter another CSR came to assist to try provide me with some greater assistance. I wanted this location to honor my original agreement that I made with Uhaul when I made the reservation the week prior and it just seemed like it wasn't going to happen. Initially, the lady that had begun assisting me wasn't making mich better progress, and finally after a few minutes of actually listening to me she got on the phone to begin providing me with some reprieve. Finally, after about 30 minutes, a resolution came, and I was my original agreement was honored. While in the end my needs were met and the last lady that helped me finally got me taken care of, I shouldn't have had to go through all of those frustrations, not just once, but three times, and after a period of about 30 minutes, before my needs were finally met, it should have only taken 5, maybe 10 minutes, tops! I am not impressed with the level of professionalism and quality of associates that are employed at this location and would encourage the manager to consider hiring much more professional and courteous people that actually take the time to listen to customers instead of being lazy in getting customers taken care of. Had it not been for the last CSR taking care of me I would have rated only one star. I would hope that in the future that these kinds of situations can be avoided so other guests do not experience the same level of frustration as I have.

Dennis B.  |  Premières impressions 
Évaluation :
4

Don't charge the customer for being under the gas mark when they were right on the same gas mark that was there when they picked up the truck.

Brian A. 
Évaluation :
5

Raul helping at the beginning. He was patient and professional. Answered all my questions. The young lady who helped with my return was also very pleasant and professional. Wish I caught her name. (Short hair). Thank you!!

Anne H. 
Évaluation :
5

Great combo of Freddie, Travis, and Jahme. Danielle has a great team.

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
5

I recommend, very good service and excellent attention

Sergio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gayle J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C.  |  Expérience générale 
Évaluation :
3

I paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.

HENRY J.  |  Expérience générale 
Évaluation :
5

Everything is good.

mansu l.  |  Premières impressions 
Évaluation :
5

They are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!

Brigitte S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paula L.  |  Expérience générale 
Évaluation :
4

My lock wasn't in the unit. Since it was late I had to go buy one.

Karen P.  |  Online Move In 
Évaluation :
5

First, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300

Stephen P.  |  Expérience générale 
Évaluation :
5

Danielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.

Shamika T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karina Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard h.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful!

Krista K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R Scott L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Premières impressions 
Évaluation :
2

1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.

KALA D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

YAN C.  |  Expérience générale 
Évaluation :
5

I can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!

jeremy w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A.  |  Online Move In 
Évaluation :
5

Danielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!

Donald C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrico L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael R.  |  Expérience générale 
Évaluation :
4

The unit has rodent problem, couldn't help with hand truck. Need a smaller unit.

Ismael R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bart W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL F.  |  Expérience générale 
Évaluation :
5

Very easy all the way around.

ben m.  |  Expérience générale 
Évaluation :
1

My items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.

Mica C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawnzay J.  |  Expérience générale 
Évaluation :
1

I am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn't even get a " map" to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That's how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don't get any money back???? Why???????

Maria L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela k.  |  Premières impressions 
Évaluation :
5

Thought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.

Diana L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLIE J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Uras A.  |  Expérience générale 
Évaluation :
1

There was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn't understand why I wouldn't carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn't give me a pro rate or money back which is not fair considering I didn't use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Merci.

JAMES S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C.  |  Premières impressions 
Évaluation :
1

Withing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!

Angel T.  |  Expérience générale 
Évaluation :
5

Danielle was very patient and helpful. She runs a very professional establishment.

Cory G.  |  Premières impressions 
Évaluation :
4

There was a death cockroach in the storage

LUPITADEL SOCORR C.  |  Expérience générale 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.

ken M.  |  Expérience générale 
Évaluation :
5

Danielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.

Randall M.  |  Premières impressions 
Évaluation :
5

Me gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.

Angel T.  |  Premières impressions 
Évaluation :
2

Worst pick up and drop off experience I've ever had with a moving company. Will be using Budget next time

Kayla M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshey A.  |  Premières impressions 
Évaluation :
5

Thank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.

MONA B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lemoine j.  |  Expérience générale 
Évaluation :
4

The store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.

Ralph M.  |  Expérience générale 
Évaluation :
5

Danielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.

Neil P.  |  Premières impressions 
Évaluation :
5

Everything thing was convenient an staff was very friendly and helpful

Ronald M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ralph C.  |  Expérience générale 
Évaluation :
2

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn't have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn't explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn't assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn't tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Maria L.  |  Premières impressions 
Évaluation :
1

Was told by the manager I could drive my 24' box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was " I'm sorry" TOTAL RIP OFF

Brody M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Joyce W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthia f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yongkyu P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS W.  |  Expérience générale 
Évaluation :
5

excellent service from all the staff involved!!

Bobby scott M.  |  Expérience générale 
Évaluation :
5

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

bernard l.  |  Expérience générale 
Évaluation :
1

I complained about a lizard being in my storage she told me just be lucky it wasn't a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don't need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

SAUNDRINA J.  |  Expérience générale 
Évaluation :
1

Staff members are not on one accord with each other misinforming clients.

Gilbert T.  |  Expérience générale 
Évaluation :
4

Better face to face. They rarely answer the phone.

Jeremy E.  |  Premières impressions 
Évaluation :
2

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Maurice H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

They were outstanding to work with and helpful at every turn!!!!

Michael P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

David W.  |  Premières impressions 
Évaluation :
5

They really came through when we needed them

Kenarles P.  |  Premières impressions 
Évaluation :
1

It didn't have a Jack or tire tool In it at all

Cameron H.  |  Premières impressions 
Évaluation :
5

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Ashley T.  |  Expérience générale 
Évaluation :
5

They were fair in helping me out when I came to them. Very kind staff.

abbigail g.  |  Expérience générale 
Évaluation :
1

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

ERIKA L.  |  Expérience générale 
Évaluation :
5

Great service in a great storage facility. Very secure.

caleb h.  |  Expérience générale 
Évaluation :
2

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

justin l.  |  Expérience générale 
Évaluation :
4

Quick and easy move out

Sara E.  |  Expérience générale 
Évaluation :
4

Nice work

toni h.  |  Premières impressions 
Évaluation :
5

Hours convenient

William L.  |  Expérience générale 
Évaluation :
5

Perfect

Taushia W.  |  Premières impressions 
Évaluation :
5

Great service

Michael P.  |  Premières impressions 
Évaluation :
1

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Barbara E.  |  Expérience générale 
Évaluation :
5

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

calvin s.  |  Expérience générale 
Évaluation :
5

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Tashawna C.  |  Premières impressions 
Évaluation :
5

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

calvin s.  |  Premières impressions 
Évaluation :
5

Good job

cathy M.  |  Réservation 
Évaluation :
1

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

andrea e.  |  Expérience générale 
Évaluation :
5

Thanks so much for all your help!

Kenzie C.  |  Réservation 
Évaluation :
5

Best location I have ever gone too.

robert b.  |  Expérience générale 
Évaluation :
3

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

Lisa C.  |  Expérience générale 
Évaluation :
1

you all stink you cut locks and anything of value is gone.

andrea e.  |  Réservation 
Évaluation :
5

Highly recommend. Good location right off interstate.

robert k.  |  Expérience générale 
Évaluation :
5

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Ronald D.  |  Réservation 
Évaluation :
5

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

Ellious C.  |  Réservation 
Évaluation :
3

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

Lisa C.  |  Expérience générale 
Évaluation :
1

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Kaitlin B.  |  Expérience générale 
Évaluation :
5

Great staff!

carolyn d.  |  Expérience générale 
Évaluation :
4

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.

Brianna F.  |  Expérience générale 
Évaluation :
3

Dave was a very nice man and fair

GWENDOLYN J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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