Évaluations des clients U-Haul Moving & Storage at Burlingame

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burlingame

Cote générale :

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Bayleigh G.
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Le client n'a pas laissé de commentaire.

RAFAEL XAVIER D.
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Staff were busy, professional, and well organized. Thanks

Jessica O.
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Le client n'a pas laissé de commentaire.

Amanda W.
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Sabrina and Rick were friendly, professional, and calm as they handled internet failure that delayed my pickup.

Derektyler R.
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Gentleman was helping us and then answered a phone call. We didn't know he answered it and he completely ignored us for 45 mins. The uhaul wasn't swept when we drove it off the lot and We used a little under half a tank and was charged 87$ got us from point a to point b but we will not be using these services again

Lewis H.
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Easy drop-off. Thanks!

Sylvia O.
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I would not recommend uhaul at all, I had a pickup scheduled for 3pm and did not get my rental until 530, the mobile app was not working well, the guy at the store couldn't help me fix it or correct any of the issues, he then referred me back to the mobile app the mobile app then took forever the mobile then referred me to contact uhaul, I had provided my CC and my license over 10 times through my whole experience, I had scheduled a pick up for 3 pm cause I needed it at 3pm not 530pm, simply said NEVER AGAIN!

Lois F.
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Le client n'a pas laissé de commentaire.

Michael F.
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You need more people working the counter. Both during my pickup and drop off the wait time was long. This is not the fault of Rick who was working things as fast as he could, just that you do not have enough staff.

Shontella T.
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Le client n'a pas laissé de commentaire.

Donald D.
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Nothing.

Melissa A.
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Very friendly & helpful staff!! Thank You!!

Carlos S.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Ronald L.
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No gas bad drop off location

Jon S.
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Le client n'a pas laissé de commentaire.

Gerald A.
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Le client n'a pas laissé de commentaire.

Dan C.
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You charged me for gas after I filed the truck up and actually put more in then I had at pickup. I did not check the box for your insurance in fact, I specifically DID NOT WANT IT. I would never recommend this location nor your company to anyone. I feel this is predatory practices and lacking integrity from such a large company.

Lucas A.
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I waited in the lobby for about 10 minutes before someone finally came out to help me. Then when he came out he criticized be for being there 4 minutes before they close when I had been standing there waiting for a while. All the other locations that I tried had incorrect hours online and all had nobody in the office. I was sent away because a place didn't have a 15ft available and when I showed up at the other one it was empty and closed down. Not sure what's going on but people should probably update their hours.

Susan W.
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Le client n'a pas laissé de commentaire.

Brettwilliam C.
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no improvement needed. The people there are professional, the little guy about 40 years old is a real hustler, and busts ass to help you. yes, sometimes they are busy, but you can't expect them to have extra help just for the few times when a bunch of people show up at the same time. my hats off to Burlington by 28th street street U Haul.

Mitchell F.
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Le client n'a pas laissé de commentaire.

Zachariahasher G.
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Le client n'a pas laissé de commentaire.

Robert H.
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The guy I worked with was very knowledgeable and professional. the trailer I rented towed beautifully

Ryan B.
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Charged me over $1,000 for 20 miles... and its a full thing to get the money back! YOU GUYS SUCK!!

Matt P.
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Le client n'a pas laissé de commentaire.

holli I.
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The guys working were hardworking even when the line kept getting bigger and bigger. Very helpful manager. I had some issues with my online check in but he made sure I got what I needed.

Ronald S.
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Understaffed when I checked in. Vehicle was not filled with gas when I picked it up and billing in reference to miles driven was wrong

Jennifer C.
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Waited inside for 15 minutes. No one was around to help us.

Stephen K.
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Le client n'a pas laissé de commentaire.

Kristen P.
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Le client n'a pas laissé de commentaire.

Bradley B.
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Very positive experience. I'm glad I chose this U-haul location. My only complaint would be that the truck was not swept out when I picked it up, and there were alot of remnants of plants from whomever used it before me. It was an easy fix for me to get a push broom in there, but wish it had been done prior. Otherwise no issues in the whole process.

Omar R.
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Le client n'a pas laissé de commentaire.

Corey G.
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I'll never do business with Uhaul.

Kimberly T.
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Everyone was very friendly and helpful

Todd B.
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Great place highly recommend

Jimmiejohn L.
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Nothing, service was excellent.

DAVID ROMAN H.
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Professional and down to earth

Timothy Michael W.
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Le client n'a pas laissé de commentaire.

Tena F.
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The trailer i had leaked and lots of my stuff got wet boxes were falling apart because it rained.

Latoya S.
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Gas wasnt correct Customer service took a pic of my credit card vechicle wasnt clean. Manager has not contacted back about issues.

Blakemartin B.
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Le client n'a pas laissé de commentaire.

DOUGLAS W.
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NOTHING

Cody W.
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Le client n'a pas laissé de commentaire.

Eli N.
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The employee that help me was friendly and professional and deserves a pay raise. He was the only employee there when I picked up my rental.

William A.
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People were great... don't change anything.

Ramona J.
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Short story: Seems the closers maintain a standard for the crappiest customer service ever. In fact— It's completely none existent!! Long story: I had a 6:30 pickup. A gentleman employee walking out of the front door asks if I needed help. I told him I had a reservation to which he responds they're only accepting cash because the credit card systems are down. Now, I found it inconvenient that I was not called since I did not intend on paying cash but I said thanks I would be back. The store closes at 7PM so I had to run to an ATM. By the time I got back we had about 15 minutes before the store closed. The first 5 minutes I waited in the empty lobby. When he finally came in and began checking me in we get to discussion of payment and he then chooses to state there was a $100 deposit for cash payments. Are you kidding me?! I asked why he couldn't tell me that before I left to go get cash to which he insisted he did. Um, sir we stood outside the door for a hot second when you turned me away with your sad news of no cards. No ya DIDNT. By this time it's five minutes to close so I didn't have enough time to get a deposit. I moved my reservation to the next morning and the guy with the fancy cane was there ready to help me out with a smile. Granted he forgot my dolly—which I noticed when I got the rental to where I was moving from but I called and they were happy to note my account so I wouldn't get additional charges. Later that day, after my move I return my truck. I wanted to speak with a rep to verify I wasn't going to get a charge for the dolly since they ran my card before I took it and we just proceeded the move without it. There were two people working. One guy followed me in, took my keys and said I was set. I asked him if he could verify that the dolly situation was squared away and I wouldn't have additional charges on my account. This man sighed and told me the other guy would help and walked into the realm of “employees only”. Well “the other guy” didn't make his way back into the lobby until about 15 minutes later. By then there were about three other people beside myself are also awaiting service. He says “damn y'all all really waited?” One of the people asked if they would be able to get a fill on their propane. This rude employee a ays “if you want to wait you can. I might get to it but we're closed in 5 minutes.” Moral of the story: Don't go to Burlingame location if you're in the Wyoming area.

ANDRETTE M.
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Le client n'a pas laissé de commentaire.

Randall B.
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Le client n'a pas laissé de commentaire.

Daniel R.
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I'm sure the situation was that they did not have enough employees working the day after Xmas. There was 1 employee to start - we were in line for almost and hour and a half. We even completed the on-line check in - but it did not make a difference. What is the point behind the on-line check-in if you can't just get what you've rented. Anyway, the poor guy who was left to do the job completely on his own, checking people in and then getting the equipment for each person made for a painful wait. Then another employee came in who apparently was in a car accident the day or two before - he could barely function. We were concerned for his health. It was very unorganized and I felt bad for the employees. But the real issue is the on-line check-in. It would seem to me that if you check-in - the only thing you should have to do is show your id, they print out the paperwork and bam you are on your way. We had difficulty with giving him a contact person - the first one was 'wrong' which made no sense as there was no explanation as to what that meant. Would highly recommend improving on the on-line check-in

Robert K.
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Le client n'a pas laissé de commentaire.

David K.
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Le client n'a pas laissé de commentaire.

RONALD C.
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Le client n'a pas laissé de commentaire.

Devon F.
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System for drop-off was a little confusing, though it appeared only one person was working and it was in fact dark, so I do not blame that on U-Haul or staff. Individual that came out to help (orange beanie and cane) was extremely pleasant and helpful and make the drop-off experience easy and fast.

Brian J.
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Le client n'a pas laissé de commentaire.

Robert K.
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Hire more staff.

Hadassah B.
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More then one cashier at a time. Lines get way too long and then it starts getting crowded.

Luke P.
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The slider door was sticking. Seemed like it was binding which made it hard to open and close.

Patrick W.
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Thank you.

Cynthia C.
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Le client n'a pas laissé de commentaire.

Jared B.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Ross K.
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Le client n'a pas laissé de commentaire.

Kristy W.
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Customer service was excellent and staff was very helpful.

Roderick K.
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The fella that was working had a bum leg and couldn't get in touch with anyone to come in and help. He was friendly, efficient and was "Taking care of business"!!! The trailer that was reserved for me had issues with the lights. He said to head out pack and we would pick another one. He helped hook it up and sent me on my way. I was concerned that he would get busy and forget to change the contract to a new trailer number. When I called uhaul to make sure I wouldn't have a problem when I dropped it off in Florida and he had already cancelled the previous contract and paperwork was all set. The trailer was in great condition and pulled without a problem. The young lady at uhaul in Florida was friendly and the drip off went well. The whole experience from reservation to drop off was excellent! Thanks U-haul! Rocky Kimball

Richard F.
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Le client n'a pas laissé de commentaire.

Kirk D.
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The facility and the equipment rented was in poor condition.

Douglas K.
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Service was a bit slow, had to wait in line because only one person was working. Glad I used the online check in.

Brandon F.
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Le client n'a pas laissé de commentaire.

Sonja C.
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It was perfect. Special shout-out to the guy working the counter both times. He was the best! He made it easy, he made sure we were completely taken care of and worked very hard to help us, and was a very nice guy. We will recommend to friends.

Curtis T.
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Just keep up the good work...you guys are the best!!

Adam S.
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I was extremely unhappy when I went into the building to pickup the key for the rental truck and the U-Haul employee was not wearing a face covering. The U-Haul did not put a face covering when they got me the key. I will never rent from this location again.

Jeanine F.
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Le client n'a pas laissé de commentaire.

Ann M. | Expérience générale |
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I only need until for 2 weeks, and when I went to cancel the man said ok, then I got a bill, call uhaul and they said the would email management. I asked for a copy and was told it was an inter office email so I could not get one. fast forward 30 days and another invoice! I took it back into the store and I hope that it has been cancelled correctly. Ugh. Not really expecting to refer people there... it is even very close to home.

Keith B.
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Le client n'a pas laissé de commentaire.

brian b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Elen H.
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Le client n'a pas laissé de commentaire.

JERRY LEE W.
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Le client n'a pas laissé de commentaire.

Ryan D.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Mary P.
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As we approached customer service agent at desk, he got up, left and said someone else would be out to help us. 10 min later another agent came out. She wasn't very helpful, told us there wasn't type of trailer on lot to rent that we wanted yet one was right outside the building. Her coworker told her to look on the computer as there was an available trailer. All the while she was waiting on us she was texting on her cellphone. I rented the trailer with my credit card and she told me it wasn't approved yet I'd already gotten a text showing the charges/contract had been sent. She kept staring at her computer nearly voided the contract to start over in order to print the contract. It took 45 min to rent the utility trailer and there was only one other customer in the store. Horrible customer service.

Rachel W.
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Le client n'a pas laissé de commentaire.

Eric H.
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Le client n'a pas laissé de commentaire.

Craig K.
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Le client n'a pas laissé de commentaire.

Jeremiah L.
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I called and talked to someone at corporate and I reserved a 26' van for Saturday at the 500 Grandville location because they didn't have one so I had to go to the Burlingame location. I was also told that they opened at 9 on saturdays and when I showed up I saw they opened at 7. I would have come a lot earlier if I would have known. The people at the burlingame location were very nice and great to work with and got me right out the door in no time.

STANLEY C.
Évaluation :

Utility trailer that I rented worked fine, but it was kinda beat up with a bent fender.

Gabrielle B.
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More staff to help with drive-through truck dropof.

Williamjoseph W.
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The app did not work even with location services on, still had to go inside. Went 10 miles and display said low tire pressure left rear, checked the pressure and it was fine. Disturbing that it kept going off during the move, then said service tire monitoring system. Other than that all was good, have used this location many times.

Todd G.
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Staff at this location not very friendly

Kenneth P.
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Le client n'a pas laissé de commentaire.

Robert P.
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Le client n'a pas laissé de commentaire.

Donald T.
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Le client n'a pas laissé de commentaire.

Jill H.
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We did a one-way u-haul and dropped at this location. The personnel were friendly and welcomed us to the community. Nice!

Albert L.
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The electrical connection to the truck kept blowing fuses in my pick up truck. something in the wiring was not correct. it was just serviced before I took it.

William F.
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Everyone was very friendly and helpful

Staffordhugh G.
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Le client n'a pas laissé de commentaire.

Kewan D.
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Le client n'a pas laissé de commentaire.

KENNETH THOMAS S.
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Le client n'a pas laissé de commentaire.

Neil M.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

STEVEN GERALD W.
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Le client n'a pas laissé de commentaire.

Rickydean M.
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Awful wait times and dolly was not in the truck

Dustin W. | Premières impressions |
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The check in process was fine. After getting a flat 9 mins from our location we had to wait 5 hours for roadside assistance because not only did it take almost an hour to just get a hold of someone they got our location wrong sent after waiting 2.5 hours then had to wait another hour for a guy when the job took less then 5 mins to fix. The office was poorly staffed and the assistance line was overwhelmed and understaffed.

valerie b. | Expérience générale |
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It took a long time to access my belongings towed while in hospital. Uhaul put my stuff in storage and then charged me for it instead of allowing me to retrieve my belongings. My relationship w Uhaul sucked.

Antionette L. | Online Move In |
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Every time I have to go to my storage I have to have someone open it for me because when I put my code in it says access denied.

Lydia T. | Expérience générale |
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When I first got the storage I purchased a lock and it was not given to me. Had to go to the dollar store and get one. The only helpful people there was were the regular workers and the guy asst mgr

jodell B. | Expérience générale |
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The play is and everything else was perfect thank you for your service and hospitali

ryan w. | Expérience générale |
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No additional comments

Shaun h. | Expérience générale |
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If you are looking for an excellent place look no further and visit this awesome location!!!

Renita N. | Premières impressions |
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Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Carter M. | Expérience générale |
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The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Alan C. | Premières impressions |
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Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

mildred t. | Expérience générale |
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I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

Ramona D. | Premières impressions |
Évaluation :

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Brenda R. | Expérience générale |
Évaluation :

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Charles F. | Expérience générale |
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No comment

Alfreda L. | Expérience générale |
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Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Mike R. | Réservation |
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Did not use

jeff f. | Expérience générale |
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I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

brian n. | Expérience générale |
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Have a great day!

paul d. | Expérience générale |
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Everything was great 👍

hannah t. | Expérience générale |
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There were problems every step of the way and we did not end up with what we were promised.

jens p. | Expérience générale |
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There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

Shannica T. | Expérience générale |
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The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.

Non reviews have been submitted for this location.

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