Évaluations des clients U-Haul Moving & Storage at Burlingame

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burlingame

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Ralphlawrence P. le

Évaluation :

When i made the reservations on-line for one location and then getting confirmation. all seemed good until i got a text to pick it up at a different location . frustrating when it was farther away

Paula W. le

Évaluation :

Make sure to teach the customer how to properly lift the trailer tongue, as it is very heavy.

ADAM C. le

Évaluation :

My return was apparently not checked in correctly as the people who rented it after me didnt return it on time but I was the one getting phone calls that I hadn't returned it. I was told it was returned and thatd I'd get an email with the receipt yet days later no receipt and I was still receiving phone calls asking me to return equipment I had returned days ago. Very poor system if things cant be checked out and returned properly. On the bright side everyone I dealt with was very pleasant.

Edwin M. le

Évaluation :

Good service, glas they were open on sunday, drop off the the car trailer first...very quick service than later the truck..!!

john R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Davidwesley R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michaelalan R. le

Évaluation :

Very busy so it was slow

Christopher F. le

Évaluation :

Very helpful person who assisted me and was very quick about the drop-off!

Jeff M. le

Évaluation :

Personell was very friendly and helpful. Nice that it is open 7 days.

Richard G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicolemichelle J. le

Évaluation :

Great customer service very friendly.

Shelly D. le

Évaluation :

The young woman who checked me in was rude with horrendous customer service skills. Waited way too long to be checked in and she didn't even make eye contact with me. She failed to give me as a new renter any kind of information on how to use or drive the truck. Bringing the truck back and nobody was in the store. It was open but no one was in attendance. The one person working was outside in the the back while three customers were waiting inside for anybody to attend to them for 15 minutes. Overall horrible customer satisfaction

Debra K. le

Évaluation :

I booked a covered trailer 4 days in advance, but when I got there the person booked an open trailer and the size I needed was not available. It took quite awhile and multiple trys to adjust on the computer, but the guys gave me next size up for same price I booked. Much appreciated.

Anthony T. le

Évaluation :

When I first got in the cab it smelled like smoke but the smell went away quickly. The truck ran smooth and they gave me a discount for having to fill up the truck right away with gas as it was almost empty. The only problem I had is that my final bill was missing the discount that I got with my original contract. Hopefully this will get resolved because other than that it was a smooth and easy process.

GRETA T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Albert L. le

Évaluation :

the truck I was driving had a real loose front end it could be a problem for some customers who are not use to driving a larger vehicle

Gilbertluis M. le

Évaluation :

Everything was good

Debvarsha R. le

Évaluation :

It smelled bad but otherwise it was good, customer service was really good

Paulphilip D. le

Évaluation :

Gas tank was below half tank put sixty dollars in tank used twenty dollars worth my mistake still tank should have been at least 3/4 tank other than that it was all good

Rhonda H. le

Évaluation :

Friendly service but the truck itself was challenging to drive. The transmission was jumpy.

Olga C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Andre T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Matthewdennis M. le

Évaluation :

Unprofessional with co-workers and customers, slow to attend to customers and didn't know how to enter information in the system

ROBIN R. le

Évaluation :

What your credit card on what they bill you..

Amy C. le

Évaluation :

The truck we took was almost on empty of gas, it felt like to had to really slam down on the brakes and that a tie rod was about to give. The "mobile express checkout" took over 30 minutes. Customer service was rude and at one point there was nobody at the counter and they claimed they texted us the key code and they did not.

Taylor S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas W. le

Évaluation :

Nothing it was excellent

William L. le

Évaluation :

Le client n'a pas laissé de commentaire.

jodell B. le

Évaluation :

The play is and everything else was perfect thank you for your service and hospitali

Andrew W. le

Évaluation :

The employee was on her phone and talking to other co-workers about non work related items while we stood at the counter and waited for her to help us.

Todd F. le

Évaluation :

Le client n'a pas laissé de commentaire.

David F. le

Évaluation :

There was an overbooking error that resulted in not having the right truck for me when I arrived. It was eventually worked out to get another truck, but it should not have been over booked. Also, my reservation was shortened from the requested time by 2 hours.

Terrance L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Timothydelshawn B. le

Évaluation :

You guys took a 100 $ off my debit card that wasn't supposed to be tooken off

RONEIDRA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sara B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Rod C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ryan w. le

Évaluation :

No additional comments

Shaun h. le

Évaluation :

If you are looking for an excellent place look no further and visit this awesome location!!!

Renita N. le

Évaluation :

Customer service was phenomenal .The staff Was very helpful step by step instructions. Will be returning soon. Thank you so much.

Carter M. le

Évaluation :

The storage facility was supposed to be securely locked indoors, but for months if you turned the handle to the security door upwards it would open without the key card. I reported this several times.

Alan C. le

Évaluation :

Staff at the Burlingame facility were very unprofessional. They were not welcoming and not interested in providing quality service. Customers kept getting passed around. Camera in storage faced wall.

mildred t. le

Évaluation :

I was lie to from the 8 hundred number for the uhaul reservation lady said that I would have a storge place XL I asked for when I got there it was not one available, so I had to wait four days, it

Ramona D. le

Évaluation :

The storage units on line aren’t even the way the units truly are in person‼️‼️ And I was told I HAD to purchase a U-Haul lock. This will be my first and last time renting anything U-Haul.

Brenda R. le

Évaluation :

Not only did they need to on storage so when I drive for 13 hours to unload, I could not! Forcing me to leave the 20' truck and trailer. The cell to call if I has a problem this will not allow me to

Charles F. le

Évaluation :

No comment

Alfreda L. le

Évaluation :

Uhal provided excellent service to me as a customer at the Burlington street location in Wyoming Michigan.

Mike R. le

Évaluation :

Did not use

jeff f. le

Évaluation :

I found it to be A great place too Store my belonging Just all aaaaaaa God bless every body That work their christa Was super she should Area manger

brian n. le

Évaluation :

Have a great day!

paul d. le

Évaluation :

Everything was great 👍

hannah t. le

Évaluation :

There were problems every step of the way and we did not end up with what we were promised.

jens p. le

Évaluation :

There storage unit was not what I reserved. False advertisement and fraudulent ways of action.

Shannica T. le

Évaluation :

The manager Lisa was very very rude and unprofessional she made inappropriate comments about my personal account load and in front of a store full of customers and proceeded to argue with me.